Employee Engagement Insights

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The Three Signs of a Miserable Job

Author : Patrick M. Lencioni
Publisher : John Wiley & Sons
ISBN 13 : 0470893990
Total Pages : 193 pages
Book Rating : 4.4/5 (78 download)

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Book Synopsis The Three Signs of a Miserable Job by : Patrick M. Lencioni

Download or read book The Three Signs of a Miserable Job written by Patrick M. Lencioni and published by John Wiley & Sons. This book was released on 2010-06-03 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: A bestselling author and business guru tells how to improve your job satisfaction and performance. In his sixth fable, bestselling author Patrick Lencioni takes on a topic that almost everyone can relate to: the causes of a miserable job. Millions of workers, even those who have carefully chosen careers based on true passions and interests, dread going to work, suffering each day as they trudge to jobs that make them cynical, weary, and frustrated. It is a simple fact of business life that any job, from investment banker to dishwasher, can become miserable. Through the story of a CEO turned pizzeria manager, Lencioni reveals the three elements that make work miserable -- irrelevance, immeasurability, and anonymity -- and gives managers and their employees the keys to make any job more fulfilling. As with all of Lencioni?s books, this one is filled with actionable advice you can put into effect immediately. In addition to the fable, the book includes a detailed model examining the three signs of job misery and how they can be remedied. It covers the benefits of managing for job fulfillment within organizations -- increased productivity, greater retention, and competitive advantage -- and offers examples of how managers can use the applications in the book to deal with specific jobs and situations. Patrick Lencioni (San Francisco, CA) is President of The Table Group, a management consulting firm specializing in executive team development and organizational health. As a consultant and keynote speaker, he has worked with thousands of senior executives and executive teams in organizations ranging from Fortune 500 companies to high-tech startups to universities and nonprofits. His clients include AT&T, Bechtel, Boeing, Cisco, Sam?s Club, Microsoft, Mitsubishi, Allstate, Visa, FedEx, New York Life, Sprint, Novell, Sybase, The Make-A-Wish Foundation, and the U.S. Military Academy at West Point. Lencioni is the author of six bestselling books, including The Five Dysfunctions of a Team. He previously worked for Oracle, Sybase, and the management consulting firm Bain & Company.

Employee Engagement Insights

Author : Mansoor Muallim
Publisher : M M Info Care
ISBN 13 :
Total Pages : 151 pages
Book Rating : 4./5 ( download)

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Book Synopsis Employee Engagement Insights by : Mansoor Muallim

Download or read book Employee Engagement Insights written by Mansoor Muallim and published by M M Info Care. This book was released on 101-01-01 with total page 151 pages. Available in PDF, EPUB and Kindle. Book excerpt: Chapter 1: Understanding Employee Engagement Jammy: Hello, Canny! I'm excited to have this candid conversation with you about employee engagement. It's a crucial topic that can truly make a difference to any organization's success. Canny: Hi, Jammy! I'm eager to learn more about employee engagement. I've heard it's essential for keeping employees happy and motivated at work. Jammy: Absolutely, Canny. Employee engagement refers to the emotional connection employees have with their work and the organization they work for. It's more than just job satisfaction; it's about how committed and passionate employees are towards their roles and the company's goals. Canny: That sounds important. But what drives employee engagement? Jammy: Great question, Canny. Several factors contribute to employee engagement. Firstly, supportive leadership plays a crucial role. When leaders communicate effectively, show appreciation, and involve employees in decision-making, it fosters a positive work environment. Canny: I see. So, a positive work environment is essential. What else? Jammy: You're right, Canny. Another critical factor is employee development. When employees feel that their skills are valued and they have opportunities for growth, they become more engaged. Also, recognition and feedback go a long way in boosting engagement. Canny: I can understand that. But how can organizations measure employee engagement? Jammy: Good question! Employee engagement can be measured through surveys and feedback mechanisms. These tools help organizations understand how employees feel about their work, their level of satisfaction, and areas that need improvement. Canny: That's interesting. And what are the benefits of having highly engaged employees? Jammy: There are numerous benefits, Canny. Engaged employees tend to be more productive, innovative, and less likely to leave the company. They also contribute to a positive company culture and improved customer satisfaction. Canny: That's impressive! How can organizations improve employee engagement? Jammy: There are various strategies, Canny. Communication is key, and leaders should ensure transparency in their interactions. Providing opportunities for skill development and recognizing employees' efforts can have a significant impact too. Canny: I can see how these steps can make a difference. But what about challenges in maintaining employee engagement? Jammy: Excellent point, Canny. Challenges may arise due to factors like poor communication, lack of recognition, or unclear goals. Feedback on these issues promptly and continuously seeking feedback can help overcome these challenges. Canny: Thanks for clarifying that. I'm curious; does employee engagement differ across different industries or company sizes? Jammy: Yes, it does, Canny. Employee engagement can vary based on industry, company culture, and organizational structure. However, the fundamental principles of fostering engagement remain applicable across all types of organizations. Canny: This has been so insightful, Jammy. I'm grateful for all these valuable insights about employee engagement. Jammy: You're welcome, Canny. Remember, employee engagement is an ongoing process, and organizations should continuously invest in creating a positive work environment to keep their employees engaged and motivated. Key Takeaways: Employee engagement is about the emotional connection employees have with their work and the organization. Supportive leadership, employee development, recognition, and feedback are essential factors in driving employee engagement. Measuring employee engagement through surveys and feedback helps identify areas for improvement. Highly engaged employees lead to increased productivity, innovation, and customer satisfaction. Organizations can improve employee engagement through effective communication, recognition, and growth opportunities. Challenges in employee engagement can be overcome by addressing issues and seeking continuous feedback. While engagement may vary across industries, the principles of fostering engagement apply universally.

State of The Global Workplace

Author : Gallup
Publisher : Gallup Press
ISBN 13 : 9781595622082
Total Pages : 0 pages
Book Rating : 4.6/5 (22 download)

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Book Synopsis State of The Global Workplace by : Gallup

Download or read book State of The Global Workplace written by Gallup and published by Gallup Press. This book was released on 2017-12-19 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Only 15% of employees worldwide are engaged at work. This represents a major barrier to productivity for organizations everywhere – and suggests a staggering waste of human potential. Why is this engagement number so low? There are many reasons — but resistance to rapid change is a big one, Gallup’s research and experience have discovered. In particular, organizations have been slow to adapt to breakneck changes produced by information technology, globalization of markets for products and labor, the rise of the gig economy, and younger workers’ unique demands. Gallup’s 2017 State of the Global Workplace offers analytics and advice for organizational leaders in countries and regions around the globe who are trying to manage amid this rapid change. Grounded in decades of Gallup research and consulting worldwide -- and millions of interviews -- the report advises that leaders improve productivity by becoming far more employee-centered; build strengths-based organizations to unleash workers’ potential; and hire great managers to implement the positive change their organizations need not only to survive – but to thrive.

The Service Profit Chain

Author : James L. Heskett
Publisher : Simon and Schuster
ISBN 13 : 1439108307
Total Pages : 345 pages
Book Rating : 4.4/5 (391 download)

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Book Synopsis The Service Profit Chain by : James L. Heskett

Download or read book The Service Profit Chain written by James L. Heskett and published by Simon and Schuster. This book was released on 1997-04-10 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste Management, USAA, MBNA, Intuit, British Airways, Taco Bell, Fairfield Inns, Ritz-Carlton Hotel, and the Merry Maids subsidiary of ServiceMaster employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity. The strongest relationships the authors discovered are those between (1) profit and customer loyalty; (2) employee loyalty and customer loyalty; and (3) employee satisfaction and customer satisfaction. Moreover, these relationships are mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa. Here, finally, is the foundation for a powerful strategic service vision, a model on which any manager can build more focused operations and marketing capabilities. For example, the authors demonstrate how, in Banc One's operating divisions, a direct relationship between customer loyalty measured by the "depth" of a relationship, the number of banking services a customer utilizes, and profitability led the bank to encourage existing customers to further extend the bank services they use. Taco Bell has found that their stores in the top quadrant of customer satisfaction ratings outperform their other stores on all measures. At American Express Travel Services, offices that ticket quickly and accurately are more profitable than those which don't. With hundreds of examples like these, the authors show how to manage the customer-employee "satisfaction mirror" and the customer value equation to achieve a "customer's eye view" of goods and services. They describe how companies in any service industry can (1) measure service profit chain relationships across operating units; (2) communicate the resulting self-appraisal; (3) develop a "balanced scorecard" of performance; (4) develop a recognitions and rewards system tied to established measures; (5) communicate results company-wide; (6) develop an internal "best practice" information exchange; and (7) improve overall service profit chain performance. What difference can service profit chain management make? A lot. Between 1986 and 1995, the common stock prices of the companies studied by the authors increased 147%, nearly twice as fast as the price of the stocks of their closest competitors. The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management.

It's the Manager

Author : Jim Clifton
Publisher : Gallup Press
ISBN 13 : 9781595622242
Total Pages : 0 pages
Book Rating : 4.6/5 (222 download)

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Book Synopsis It's the Manager by : Jim Clifton

Download or read book It's the Manager written by Jim Clifton and published by Gallup Press. This book was released on 2019-05-07 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who will lead your workforce during rapid change? Gallup research reveals: It’s the manager. While the world’s workplace has been going through historic change, the practice of management has been stuck in time for decades. The new workforce — especially younger generations — wants their work to have deep mission and purpose. They don’t want old-style command-and-control bosses. They want coaches who inspire them, communicate with them frequently and develop their strengths. Who is the most important person in your organization to lead your teams through these changes? Decades of global Gallup research reveal: It’s your managers. They are the ones who make or break your organization’s success. Packed with 52 discoveries from Gallup’s largest study of the future of work, It’s the Manager shows leaders and managers how to adapt their organizations to rapid change — from new workplace demands to the challenges of managing remote employees, the rise of artificial intelligence, gig workers, and attracting and keeping today’s best employees. Great managers maximize the potential of every team member and drive your organization’s growth. And they give every one of your employees what they want most: a great job and a great life. This is the future of work. It’s the Manager includes a unique code to take the CliftonStrengths assessment, which reveals your top five strengths, as well as supplemental content available on Gallup’s online workplace platform.

12: The Elements of Great Managing

Author : Gallup
Publisher : Simon and Schuster
ISBN 13 : 1595620478
Total Pages : 256 pages
Book Rating : 4.5/5 (956 download)

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Book Synopsis 12: The Elements of Great Managing by : Gallup

Download or read book 12: The Elements of Great Managing written by Gallup and published by Simon and Schuster. This book was released on 2014-12-02 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the largest worldwide study of employee engagement and more than a decade of research, Gallup explains the 12 elements essential to motivating employees and features the inspiring stories of 12 managers who succeeded in these dimensions. More than a decade ago, Gallup combed through its database of more than 1 million employee and manager interviews to identify the elements most important in sustaining workplace excellence. These elements were revealed in the international bestseller First, Break All the Rules. 12: The Elements of Great Managing is that book’s long-awaited sequel. It follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world. Gallup’s study now includes 10 million employee and manager interviews spanning 114 countries and conducted in 41 languages. In 12, Gallup weaves its latest insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology and economics. Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement.

Employee Engagement

Author : Brad Shuck
Publisher : Routledge
ISBN 13 : 1351035045
Total Pages : 135 pages
Book Rating : 4.3/5 (51 download)

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Book Synopsis Employee Engagement by : Brad Shuck

Download or read book Employee Engagement written by Brad Shuck and published by Routledge. This book was released on 2019-08-30 with total page 135 pages. Available in PDF, EPUB and Kindle. Book excerpt: The field of employee engagement has experienced unprecedented growth over the last three decades. Despite remarkable progress in both practice and scholarship, there remains tremendous confusion about what employee engagement is, what it means, and how organizations can take proactive steps to harness the full power of an engaged workforce. This short-form book provides readers a unique and research-based road map through the rapidly evolving research around employee engagement, including the identification of key literature and theory along with expert, timesaving connections to how theory has informed practice. The author covers the various disciplinary approaches and schools of thought, thematically bridging scholarly literature – including and identifying the historically significant and most current – to better understand how the research is evolving and what new opportunities for scholarship are emerging. Essential reading for scholars of human resource management, leadership and management more broadly, the book is also a valuable read for reflective practitioners globally.

A Research Agenda for Employee Engagement in a Changing World of Work

Author : John P. Meyer
Publisher : Edward Elgar Publishing
ISBN 13 : 1789907853
Total Pages : 304 pages
Book Rating : 4.7/5 (899 download)

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Book Synopsis A Research Agenda for Employee Engagement in a Changing World of Work by : John P. Meyer

Download or read book A Research Agenda for Employee Engagement in a Changing World of Work written by John P. Meyer and published by Edward Elgar Publishing. This book was released on 2021-03-26 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: This insightful Research Agenda presents the foundations of employee engagement, providing a framework for future research to serve as an evidence-based guide to practice. Offering an overview of contemporary engagement theory and research, it addresses important new directions for expanding our current understanding of the meaning, focus, development and outcomes of engagement.

Louder Than Words: Ten Practical Employee Engagement Steps That Drive Results

Author : Bob Kelleher
Publisher :
ISBN 13 : 9780984532902
Total Pages : 190 pages
Book Rating : 4.5/5 (329 download)

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Book Synopsis Louder Than Words: Ten Practical Employee Engagement Steps That Drive Results by : Bob Kelleher

Download or read book Louder Than Words: Ten Practical Employee Engagement Steps That Drive Results written by Bob Kelleher and published by . This book was released on 2010-07 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: "In this book, renowned thought leader and speaker Bob Kelleher makes the case that employee engagement is a recipe for sustained high performance across all staff levels"--P. [4] of cover.

Handbook of Employee Engagement

Author : Simon L. Albrecht
Publisher : Edward Elgar Publishing
ISBN 13 : 9781849809504
Total Pages : 0 pages
Book Rating : 4.8/5 (95 download)

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Book Synopsis Handbook of Employee Engagement by : Simon L. Albrecht

Download or read book Handbook of Employee Engagement written by Simon L. Albrecht and published by Edward Elgar Publishing. This book was released on 2010 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Handbook presents comprehensive and global perspectives to help researchers and practitioners identify, understand, evaluate and apply the key theories, models, measures and interventions associated with employee engagement. It provides many new insights, practical applications and areas for future research. It will serve as an important platform for ongoing research and practice on employee engagement.

ENGAGEMENT MAGIC

Author : Tracy Maylett
Publisher : Greenleaf Book Group
ISBN 13 : 1626346186
Total Pages : 272 pages
Book Rating : 4.6/5 (263 download)

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Book Synopsis ENGAGEMENT MAGIC by : Tracy Maylett

Download or read book ENGAGEMENT MAGIC written by Tracy Maylett and published by Greenleaf Book Group. This book was released on 2019-01-08 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this new edition, based on new research and double the survey data, ENGAGEMENT MAGIC provides you with an expert approach to increasing workplace engagement. Discover how to engage employees (and yourself) more effectively. Most leaders understand that engaged employees are passionate about their jobs and deliver better results, and most of us know what it’s like to either be engaged or disengaged in a workplace where we spend most of our waking hours. Yet, most don’t understand how engagement really works. Maylett introduces you to the five MAGIC keys of employee engagement—Meaning, Autonomy, Growth, Impact, and Connection—and discusses how leaders can help employees achieve higher levels of engagement, while engaging ourselves in the journey as well. Learn tactics for increasing engagement at all levels of your organization. Based on the most extensive employee engagement survey database of its kind, ENGAGEMENT MAGIC incorporates organizational research with updated case studies, stories, and examples to present you with practical solutions for creating an extraordinary employee experience. In addition, Maylett provides a self-assessment, thought-provoking questions, and specific applications for individuals, managers, and organizations. Benefit from a psychological approach to fundamental business concepts. Based on data from over 32 million employee survey responses across 70 countries, ENGAGEMENT MAGIC combines principles of psychology and human motivation with solid business concepts, providing actionable advice for reducing attrition, encouraging initiative, and driving profitable growth at your organization.

Employee Engagement in Contemporary Organizations

Author : Paul Turner
Publisher : Springer Nature
ISBN 13 : 3030363872
Total Pages : 292 pages
Book Rating : 4.0/5 (33 download)

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Book Synopsis Employee Engagement in Contemporary Organizations by : Paul Turner

Download or read book Employee Engagement in Contemporary Organizations written by Paul Turner and published by Springer Nature. This book was released on 2019-12-30 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although researchers have made great strides in clarifying the meaning of employee engagement, scholars are ambivalent as to whether employee engagement is distinct from other constructs related to the employee–organization relationship, and it is argued that there is a need for further scholarly examination and exploration, particularly within the context of the rapidly changing work environment where twenty-first-century technology and behaviour meet twentieth-century organization, demanding innovative responses to the challenges of employee engagement. Addressing this issue, this book reviews, analyses and presents evidence from academic researchers and supplements this with practice-based case studies from a range of international organizations. The author seeks to provide a coherent, consistent definition of employee engagement; clarity about its benefits; identification of its key features and attributes, and an understanding of how these are translated into practice; and insight into the most effective ways of measuring employee engagement in a meaningful way.

Employee Engagement

Author : Emma Bridger
Publisher : Kogan Page Publishers
ISBN 13 : 1398605158
Total Pages : 305 pages
Book Rating : 4.3/5 (986 download)

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Book Synopsis Employee Engagement by : Emma Bridger

Download or read book Employee Engagement written by Emma Bridger and published by Kogan Page Publishers. This book was released on 2022-05-03 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can I create engagement strategies that will empower employees to succeed? This book offers a practical resource for developing an effective engagement strategy aligned to business objectives. An engaged workforce is essential to the performance and success of any organization. Featuring practical tools and templates, Employee Engagement provides comprehensive coverage of all stages of the engagement process, from planning initiatives to building and measuring their success. This updated third edition presents engagement strategies that account for recent workplace developments, from remote working to creating psychological safety. It also includes updates on the evolving technology trends that impact engagement and guidance on how to create strategies that are inclusive of all employees. With examples and case studies from organizations such as AXA PPP Healthcare, EDF Energy and Marks & Spencer, Employee Engagement is essential reading for HR students and professionals. Online supporting resources include diagnostic tools, templates and additional best-practice case studies. HR Fundamentals is a series of succinct, practical guides featuring exercises, examples and case studies. They are ideal for students and those in the early stages of their HR careers.

The Good Jobs Strategy

Author : Zeynep Ton
Publisher : Houghton Mifflin Harcourt
ISBN 13 : 0544114442
Total Pages : 245 pages
Book Rating : 4.5/5 (441 download)

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Book Synopsis The Good Jobs Strategy by : Zeynep Ton

Download or read book The Good Jobs Strategy written by Zeynep Ton and published by Houghton Mifflin Harcourt. This book was released on 2014 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: A research-backed clarion call to CEOs and managers, making the controversial case that good, well-paying jobs are not only good for workers and for society--they're good for business, too.

Engaged

Author : Linda Holbeche
Publisher : John Wiley & Sons
ISBN 13 : 1118338200
Total Pages : 1 pages
Book Rating : 4.1/5 (183 download)

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Book Synopsis Engaged by : Linda Holbeche

Download or read book Engaged written by Linda Holbeche and published by John Wiley & Sons. This book was released on 2012-09-06 with total page 1 pages. Available in PDF, EPUB and Kindle. Book excerpt: A non-biased, grounded, and practical approach to employee engagement For managers and business leaders who want to enhance performance, this easy-to-use guide to employee management offers real solutions for getting workers engaged and increasing productivity. It explains what employee engagement is, why it matters, what the benefits of it are, what helps and hinders it, how to measure it, how to put theory into action when trying to create it. As an added benefit, it offers plenty of advice on how managers can keep themselves engaged, even during the toughest of times.

Employee Engagement in Theory and Practice

Author : Catherine Truss
Publisher : Routledge
ISBN 13 : 1135128642
Total Pages : 336 pages
Book Rating : 4.1/5 (351 download)

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Book Synopsis Employee Engagement in Theory and Practice by : Catherine Truss

Download or read book Employee Engagement in Theory and Practice written by Catherine Truss and published by Routledge. This book was released on 2013-10-30 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years there has been a weight of evidence suggesting that engagement has a significantly positive impact on productivity, performance and organisational advocacy, as well as individual wellbeing, and a significantly negative impact on intent to quit and absenteeism from the work place. This comprehensive new book is unique as it brings together, for the first time, psychological and critical HRM perspectives on engagement as well as their practical application. Employee Engagement in Theory and Practice will familiarise readers with the concepts and core themes that have been explored in research and their application in a business context via a set of carefully chosen and highly relevant original and case studies, some of which are co-authored by invited practitioners. Written in an accessible manner, this book will be essential reading for scholars in the field, students studying at both undergraduate and postgraduate levels, as well as practitioners interested in finding out more about the theoretical underpinnings of engagement alongside its practical application.

Getting to the Heart of Employee Engagement

Author : Les Landes
Publisher : iUniverse
ISBN 13 : 1475948018
Total Pages : 158 pages
Book Rating : 4.4/5 (759 download)

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Book Synopsis Getting to the Heart of Employee Engagement by : Les Landes

Download or read book Getting to the Heart of Employee Engagement written by Les Landes and published by iUniverse. This book was released on 2012-11-30 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: During the past two decades, few pursuits have captured the passion of American business as fervently as the quest to unleash the power of people. While some of those pursuits have been fruitful, significant employee engagement remains largely untapped. In this captivating tale, author and consultant Les Landes offers a new path to the promised land of extraordinary employee engagement. It begins with a thought-provoking premise about the essential differences between human beings and other living creaturesimagination and free willand how those two qualities are inseparably linked. That premise opens the door to a fresh understanding and appreciation for human nature in the workplace, and it sets the stage for a breakthrough in optimizing employee performance. The book tells the story of two principal characters: Tom Payton, a human resources and employee communications manager whos looking for insights on employee engagement as well as a promotion, and David Kay, an enigmatic consultant who guides Tom on a journey of discovery. Over the course of the story, their conversations run the gamut from the silly to the sublime, from the humorous to the serious, from the novelty of Barney the purple dinosaur to the elegant wisdom of Henry David Thoreau. Together, Tom and David explore essential topics related to employee engagement, such as continuous improvement, performance development, and communication. They also challenge mistaken notions about people in the workplace, and the ideas captured in their dialogue offer approaches to employee engagement based on insights from historically significant thinkers. This unique business fable shows how tapping into the power and purpose of imagination and free will can help you create the type of organization where employees love to work and customers love doing business.