Empathy Maps

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Creative Confidence

Author : Tom Kelley
Publisher : Crown Currency
ISBN 13 : 0385349378
Total Pages : 306 pages
Book Rating : 4.3/5 (853 download)

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Book Synopsis Creative Confidence by : Tom Kelley

Download or read book Creative Confidence written by Tom Kelley and published by Crown Currency. This book was released on 2013-10-15 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: IDEO founder and Stanford d.school creator David Kelley and his brother Tom Kelley, IDEO partner and the author of the bestselling The Art of Innovation, have written a powerful and compelling book on unleashing the creativity that lies within each and every one of us. Too often, companies and individuals assume that creativity and innovation are the domain of the "creative types." But two of the leading experts in innovation, design, and creativity on the planet show us that each and every one of us is creative. In an incredibly entertaining and inspiring narrative that draws on countless stories from their work at IDEO, the Stanford d.school, and with many of the world's top companies, David and Tom Kelley identify the principles and strategies that will allow us to tap into our creative potential in our work lives, and in our personal lives, and allow us to innovate in terms of how we approach and solve problems. It is a book that will help each of us be more productive and successful in our lives and in our careers.

Gamestorming

Author : Dave Gray
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1449395902
Total Pages : 290 pages
Book Rating : 4.4/5 (493 download)

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Book Synopsis Gamestorming by : Dave Gray

Download or read book Gamestorming written by Dave Gray and published by "O'Reilly Media, Inc.". This book was released on 2010-07-14 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Great things don't happen in a vacuum. But creating an environment for creative thinking and innovation can be a daunting challenge. How can you make it happen at your company? The answer may surprise you: gamestorming. This book includes more than 80 games to help you break down barriers, communicate better, and generate new ideas, insights, and strategies. The authors have identified tools and techniques from some of the world's most innovative professionals, whose teams collaborate and make great things happen. This book is the result: a unique collection of games that encourage engagement and creativity while bringing more structure and clarity to the workplace. Find out why -- and how -- with Gamestorming. Overcome conflict and increase engagement with team-oriented games Improve collaboration and communication in cross-disciplinary teams with visual-thinking techniques Improve understanding by role-playing customer and user experiences Generate better ideas and more of them, faster than ever before Shorten meetings and make them more productive Simulate and explore complex systems, interactions, and dynamics Identify a problem's root cause, and find the paths that point toward a solution

Empathy Maps

Author : Robert Curedale
Publisher : Design Community College
ISBN 13 : 9781940805238
Total Pages : 154 pages
Book Rating : 4.8/5 (52 download)

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Book Synopsis Empathy Maps by : Robert Curedale

Download or read book Empathy Maps written by Robert Curedale and published by Design Community College. This book was released on 2016-03-24 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customers choose products and services that deliver the best experiences. Traditional design techniques like sketching and modelmaking are less effective when designing complex systems of objects, services and experiences. Perhaps the most powerful new methods available for designers and managers are the group of techniques collectively known as experience maps. One of the most important types of experience maps is the empathy map. An empathy map is a strategic tool for capturing key insights into the complex customer interactions that occur across experiences with a product and service ecosystem. Empathy maps are being quickly adopted by designers and organizations all over the world. Designing for your customer's entire experience is key to differentiating your design from designs of competitors in an increasingly crowded competitive marketplace. Through applying these methods designers and managers can create a holistic user experience by uncovering precisely where to focus efforts to deliver a more compelling and valuable experience. Mapping builds knowledge and consensus across teams and stakeholders, to positively impact your entire organization as well as your customers and designer

Emotionally Durable Design

Author : Jonathan Chapman
Publisher : Routledge
ISBN 13 : 1317574826
Total Pages : 224 pages
Book Rating : 4.3/5 (175 download)

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Book Synopsis Emotionally Durable Design by : Jonathan Chapman

Download or read book Emotionally Durable Design written by Jonathan Chapman and published by Routledge. This book was released on 2015-04-10 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotionally Durable Design presents counterpoints to our ‘throwaway society’ by developing powerful design tools, methods and frameworks that build resilience into relationships between people and things. The book takes us beyond the sustainable design field’s established focus on energy and materials, to engage the underlying psychological phenomena that shape patterns of consumption and waste. In fluid and accessible writing, the author asks: why do we discard products that still work? He then moves forward to define strategies for the design of products that people want to keep for longer. Along the way we are introduced to over twenty examples of emotional durability in smart phones, shoes, chairs, clocks, teacups, toasters, boats and other material experiences. Emotionally Durable Design transcends the prevailing doom and gloom rhetoric of sustainability discourse, to pioneer a more hopeful, meaningful and resilient form of material culture. This second edition features pull-out quotes, illustrated product examples, a running glossary and comprehensive stand firsts; this book can be read cover to cover, or dipped in-and-out of. It is a daring call to arms for professional designers, educators, researchers and students from in a range of disciplines from product design to architecture; framing an alternative genre of design that reduces the consumption and waste of resources by increasing the durability of relationships between people and things.

Empathy

Author : Roman Krznaric
Publisher : Penguin
ISBN 13 : 0698176049
Total Pages : 274 pages
Book Rating : 4.6/5 (981 download)

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Book Synopsis Empathy by : Roman Krznaric

Download or read book Empathy written by Roman Krznaric and published by Penguin. This book was released on 2014-11-04 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the Six Habits of Highly Empathic People A popular speaker and co-founder of The School of Life, Roman Krznaric has traveled the world researching and lecturing on the subject of empathy. In this lively and engaging book, he argues that our brains are wired for social connection. Empathy, not apathy or self-centeredness, is at the heart of who we are. By looking outward and attempting to identify with the experiences of others, Krznaric argues, we can become not only a more equal society, but also a happier and more creative one. Through encounters with groundbreaking actors, activists, designers, nurses, bankers and neuroscientists, Krznaric defines a new breed of adventurer. He presents the six life-enhancing habits of highly empathic people, whose skills enable them to connect with others in extraordinary ways – making themselves, and the world, more truly fulfilled.

The Dark Sides of Empathy

Author : Fritz Breithaupt
Publisher : Cornell University Press
ISBN 13 : 1501735616
Total Pages : 276 pages
Book Rating : 4.5/5 (17 download)

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Book Synopsis The Dark Sides of Empathy by : Fritz Breithaupt

Download or read book The Dark Sides of Empathy written by Fritz Breithaupt and published by Cornell University Press. This book was released on 2019-06-15 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many consider empathy to be the basis of moral action. However, the ability to empathize with others is also a prerequisite for deliberate acts of humiliation and cruelty. In The Dark Sides of Empathy, Fritz Breithaupt contends that people often commit atrocities not out of a failure of empathy but rather as a direct consequence of over-identification and a desire to increase empathy. Even well-meaning compassion can have many unintended consequences, such as intensifying conflicts or exploiting others. Empathy plays a central part in a variety of highly problematic behaviors. From mere callousness to terrorism, exploitation to sadism, and emotional vampirism to stalking, empathy all too often motivates and promotes malicious acts. After tracing the development of empathy as an idea in German philosophy, Breithaupt looks at a wide-ranging series of case studies—from Stockholm syndrome to Angela Merkel's refugee policy and from novels of the romantic era to helicopter parents and murderous cheerleader moms—to uncover how narcissism, sadism, and dangerous celebrity obsessions alike find their roots in the quality that, arguably, most makes us human.

EDrenaline Rush

Author : John Meehan
Publisher :
ISBN 13 : 9781949595383
Total Pages : 260 pages
Book Rating : 4.5/5 (953 download)

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Book Synopsis EDrenaline Rush by : John Meehan

Download or read book EDrenaline Rush written by John Meehan and published by . This book was released on 2019-06-16 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if going to school captured the thrills and excitement of a theme park? Just imagine what your classroom would be like if the activities inside elicited the same sense of fun and exhilaration as a roller coaster! How much more engaged would your students be if your curriculum were filled with the same mystery and mastery they found in an escape room full of puzzles and surprising twists? School should be fun! In EDrenaline Rush, John Meehan pulls back the curtain on what it takes to create thrilling learning experiences in your classroom. Packed with lesson planning tips, instructional design ideas, and plug-and-play teaching resources, EDrenaline Rush will challenge you to think differently and equip you to push your pedagogy to incredible limits. Create classrooms where students willingly step outside of their comfort zones and boldly dare to attempt the impossible. "Packed with practical tips and great writing that will have you coming back for more of his dynamic, rigorous approach to classroom teaching." --Alexis Wiggins, teacher and author of The Best Class You Never Taught "This is a must-buy and should be a must-implement for anyone who wants to create positive change in their schools." --Michael Matera, teacher and author of eXPlore Like a Pirate "Every classroom can be filled with 'student-centered edrenaline, ' and after reading EDrenaline Rush you will be motivated to make it happen." --Scott Rocco, EdD, Hamilton Township (NJ) School District Superintendent and co-author of 140 Twitter Tips for Educators and Hacking Google for Education "EDrenaline Rush is the ultimate surprise and delight!" --Monica Cornetti, CEO of Sententia Gamification, GamiCon Gamemaster

Empathy and Moral Development

Author : Martin L. Hoffman
Publisher : Cambridge University Press
ISBN 13 : 9780521012973
Total Pages : 346 pages
Book Rating : 4.0/5 (129 download)

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Book Synopsis Empathy and Moral Development by : Martin L. Hoffman

Download or read book Empathy and Moral Development written by Martin L. Hoffman and published by Cambridge University Press. This book was released on 2001-11-12 with total page 346 pages. Available in PDF, EPUB and Kindle. Book excerpt: The culmination of three decades of study and research in the area of child and developmental psychology.

Empathic Vision

Author : Jill Bennett
Publisher : Stanford University Press
ISBN 13 : 9780804751711
Total Pages : 212 pages
Book Rating : 4.7/5 (517 download)

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Book Synopsis Empathic Vision by : Jill Bennett

Download or read book Empathic Vision written by Jill Bennett and published by Stanford University Press. This book was released on 2005 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book analyzes contemporary visual art produced in the context of conflict and trauma from a range of countries, including Colombia, Northern Ireland, South Africa, and Australia. It focuses on what makes visual language unique, arguing that the "affective" quality of art contributes to a new understanding of the experience of trauma and loss. By extending the concept of empathy, it also demonstrates how we might, through art, make connections with people in different parts of the world whose experiences differ from our own. The book makes a distinct contribution to trauma studies, which has tended to concentrate on literary forms of expression. It also offers a sophisticated theoretical analysis of the operations of art, drawing on philosophers such as Gilles Deleuze, but setting this within a postcolonial framework. Empathic Vision will appeal to anyone interested in the role of culture in post-September 11 global politics.

Empathy

Author : Jean Decety
Publisher : MIT Press
ISBN 13 : 0262016613
Total Pages : 335 pages
Book Rating : 4.2/5 (62 download)

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Book Synopsis Empathy by : Jean Decety

Download or read book Empathy written by Jean Decety and published by MIT Press. This book was released on 2012 with total page 335 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recent work on empathy theory, research, and applications, by scholars from disciplines ranging from neuroscience to psychoanalysis. There are many reasons for scholars to investigate empathy. Empathy plays a crucial role in human social interaction at all stages of life; it is thought to help motivate positive social behavior, inhibit aggression, and provide the affective and motivational bases for moral development; it is a necessary component of psychotherapy and patient-physician interactions. This volume covers a wide range of topics in empathy theory, research, and applications, helping to integrate perspectives as varied as anthropology and neuroscience. The contributors discuss the evolution of empathy within the mammalian brain and the development of empathy in infants and children; the relationships among empathy, social behavior, compassion, and altruism; the neural underpinnings of empathy; cognitive versus emotional empathy in clinical practice; and the cost of empathy. Taken together, the contributions significantly broaden the interdisciplinary scope of empathy studies, reporting on current knowledge of the evolutionary, social, developmental, cognitive, and neurobiological aspects of empathy and linking this capacity to human communication, including in clinical practice and medical education.

Empathy and the Novel

Author : Suzanne Keen
Publisher : Oxford University Press
ISBN 13 : 0199884145
Total Pages : 395 pages
Book Rating : 4.1/5 (998 download)

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Book Synopsis Empathy and the Novel by : Suzanne Keen

Download or read book Empathy and the Novel written by Suzanne Keen and published by Oxford University Press. This book was released on 2007-04-19 with total page 395 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does empathy felt while reading fiction actually cultivate a sense of connection, leading to altruistic actions on behalf of real others? Empathy and the Novel presents a comprehensive account of the relationships among novel reading, empathy, and altruism. Drawing on psychology, narrative theory, neuroscience, literary history, philosophy, and recent scholarship in discourse processing, Keen brings together resources and challenges for the literary study of empathy and the psychological study of fiction reading. Empathy robustly enters into affective responses to fiction, yet its role in shaping the behavior of emotional readers has been debated for three centuries. Keen surveys these debates and illustrates the techniques that invite empathetic response. She argues that the perception of fictiveness increases the likelihood of readers' empathy in part by releasing them from the guarded responses necessitated by the demands of real others. Narrative empathy is a strategy and subject of contemporary novelists from around the world, writers who tacitly endorse the potential universality of human emotions when they call upon their readers' empathy. If narrative empathy is to be taken seriously, Keen suggests, then women's reading and responses to popular fiction occupy a central position in literary inquiry, and cognitive literary studies should extend its range beyond canonical novels. In short, Keen's study extends the playing field for literature practitioners, causing it to resemble more closely that wide open landscape inhabited by readers.

Empathy, Form, and Space

Author : Robert Vischer
Publisher : Getty Research Institute
ISBN 13 :
Total Pages : 356 pages
Book Rating : 4.:/5 (318 download)

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Book Synopsis Empathy, Form, and Space by : Robert Vischer

Download or read book Empathy, Form, and Space written by Robert Vischer and published by Getty Research Institute. This book was released on 1994 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: The six essays presented in this volume afford the English-reading public the first serious and considered overview of the uniquely Germanic movements of psychological aesthetics and Kunstwissenschaft.

The Neuroscience of Empathy, Compassion, and Self-Compassion

Author : Larry Charles Stevens
Publisher : Academic Press
ISBN 13 : 0128098384
Total Pages : 354 pages
Book Rating : 4.1/5 (28 download)

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Book Synopsis The Neuroscience of Empathy, Compassion, and Self-Compassion by : Larry Charles Stevens

Download or read book The Neuroscience of Empathy, Compassion, and Self-Compassion written by Larry Charles Stevens and published by Academic Press. This book was released on 2018-06-19 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Neuroscience of Empathy, Compassion, and Self-Compassion provides contemporary perspectives on the three related domains of empathy, compassion and self-compassion (ECS). It informs current research, stimulates further research endeavors, and encourages continued and creative philosophical and scientific inquiry into the critical societal constructs of ECS. Examining the growing number of electrocortical (EEG Power Spectral, Coherence, Evoked Potential, etc.) studies and the sizeable body of exciting neuroendocrine research (e.g., oxytocin, dopamine, etc.) that have accumulated over decades, this reference is a unique and comprehensive approach to empathy, compassion and self-compassion. - Provides perspectives on empathy, compassion and self-compassion (ECS), including discussions of cruelty, torture, killings, homicides, suicides, terrorism and other examples of empathy/compassion erosion - Addresses autonomic nervous system (vagal) reflections of ECS - Discusses recent findings and understanding of ECS from mirror neuron research - Covers neuroendocrine manifestations of ECS and self-compassion and the neuroendocrine enhancement - Examines the neuroscience research on the enhancement of ECS - Includes directed-meditations (mindfulness, mantra, Metta, etc.) and their effects on ECS and the brain

This Is Service Design Doing

Author : Marc Stickdorn
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491927135
Total Pages : 1156 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis This Is Service Design Doing by : Marc Stickdorn

Download or read book This Is Service Design Doing written by Marc Stickdorn and published by "O'Reilly Media, Inc.". This book was released on 2018-01-02 with total page 1156 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

Pathways to Empathy

Author : Gertraud Koch
Publisher : Campus Verlag
ISBN 13 : 359339894X
Total Pages : 217 pages
Book Rating : 4.5/5 (933 download)

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Book Synopsis Pathways to Empathy by : Gertraud Koch

Download or read book Pathways to Empathy written by Gertraud Koch and published by Campus Verlag. This book was released on 2013-05 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covers the processes of commodification of emotion about now reach into all areas of labor processes, extending even to private life and intimate relationships. This title takes concepts to study the diversity of this economic intrusion into family, education, and nursing in the service sector as well as into corporate management.

Atlas of the Heart

Author : Brené Brown
Publisher : Random House
ISBN 13 : 0399592571
Total Pages : 337 pages
Book Rating : 4.3/5 (995 download)

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Book Synopsis Atlas of the Heart by : Brené Brown

Download or read book Atlas of the Heart written by Brené Brown and published by Random House. This book was released on 2021-11-30 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 NEW YORK TIMES BESTSELLER • In her latest book, Brené Brown writes, “If we want to find the way back to ourselves and one another, we need language and the grounded confidence to both tell our stories and be stewards of the stories that we hear. This is the framework for meaningful connection.” Don’t miss the five-part HBO Max docuseries Brené Brown: Atlas of the Heart! In Atlas of the Heart, Brown takes us on a journey through eighty-seven of the emotions and experiences that define what it means to be human. As she maps the necessary skills and an actionable framework for meaningful connection, she gives us the language and tools to access a universe of new choices and second chances—a universe where we can share and steward the stories of our bravest and most heartbreaking moments with one another in a way that builds connection. Over the past two decades, Brown’s extensive research into the experiences that make us who we are has shaped the cultural conversation and helped define what it means to be courageous with our lives. Atlas of the Heart draws on this research, as well as on Brown’s singular skills as a storyteller, to show us how accurately naming an experience doesn’t give the experience more power—it gives us the power of understanding, meaning, and choice. Brown shares, “I want this book to be an atlas for all of us, because I believe that, with an adventurous heart and the right maps, we can travel anywhere and never fear losing ourselves.”

Visual Meetings

Author : David Sibbet
Publisher : John Wiley & Sons
ISBN 13 : 0470945400
Total Pages : 292 pages
Book Rating : 4.4/5 (79 download)

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Book Synopsis Visual Meetings by : David Sibbet

Download or read book Visual Meetings written by David Sibbet and published by John Wiley & Sons. This book was released on 2010-08-26 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: Use eye-popping visual tools to energize your people! Just as social networking has reclaimed the Internet for human interactivity and co-creation, the visual meetings movement is reclaiming creativity, productivity, and playful exchange for serious work in groups. Visual Meetings explains how anyone can implement powerful visual tools, and how these tools are being used in Silicon Valley and elsewhere to facilitate both face-to-face and virtual group work. This dynamic and richly illustrated resource gives meeting leaders, presenters, and consultants a slew of exciting tricks and tools, including Graphic recording, visual planning, story boarding, graphic templates, idea mapping, etc. Creative ways to energize team building, sales presentations, staff meetings, strategy sessions, brainstorming, and more Getting beyond paper and whiteboards to engage new media platforms Understanding emerging visual language for leading groups Unlocking formerly untapped creative resources for business success, Visual Meetings will help you and your team communicate ideas more effectively and engagingly.