Empathic Leadership In Business

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Empathic Leadership in Business

Author : Isabella Wilde, 1st
Publisher :
ISBN 13 : 9780645329506
Total Pages : pages
Book Rating : 4.3/5 (295 download)

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Book Synopsis Empathic Leadership in Business by : Isabella Wilde, 1st

Download or read book Empathic Leadership in Business written by Isabella Wilde, 1st and published by . This book was released on 2022-01-18 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a return to wholeness, a call to leadership and a living prayer. A comprehensive model of enquiry for tangible, sustaining radical change on our planet. Business mirrors the somatic pulse of human evolution. It is a living conversation which contains both the questions and the answers to the cataclysmic nature of our times. It is the axis upon which our world revolves, the metaphysical key to radical systemic change. Latticed across our earthen homebody is a labyrinth of business concealing a pathway to the core disruptors and core solutions for global regeneration. From the inner planes of consciousness to the palpable throb of the material world, evolutionary business is carved from the thriving ecology of relational intelligence. Business is an invitation to know thyself. From an unconventional pilgrimage of business and self becoming, this book is a compendium of core concepts, a political voice, a prayer for future generations and a poetic enquiry into the human experience.

Leading with Empathy

Author : Gautham Pallapa
Publisher : John Wiley & Sons
ISBN 13 : 1119837251
Total Pages : 373 pages
Book Rating : 4.1/5 (198 download)

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Book Synopsis Leading with Empathy by : Gautham Pallapa

Download or read book Leading with Empathy written by Gautham Pallapa and published by John Wiley & Sons. This book was released on 2021-12-09 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn to lead others through adversity with the power of human connection. In Leading with Empathy: Understanding the Needs of Today’s Workforce, acclaimed strategist and business leader Dr. Gautham Pallapa presents an insightful roadmap to leading people through adversity and empowering humans in the workplace, the home, and society. Through this book, the distinguished author examines the impact of recent world-shaking events and how they have impacted us as a species and as individuals. He explores how empathy can help alleviate some of the more harmful effects of hardship and offers key actions that empathic leaders can take to inspire their followers. Finally, the book describes how to transform the way we work by rethinking and reimagining existing processes and innovatively introducing strategic disruption. Leading with Empathy also includes: Stories, anecdotes, and personal musings that grant visibility and validation to the suffering of others Exercises and strategies to reduce stress, anxiety, and improve happiness and positivity Actions that enable leaders to empower people through empathy, collaboration, and communication. An essential read for executives, managers, and business leaders of all types, Leading with Empathy will also earn a place on the bookshelves of military, athletic, and educational leaders who seek to inspire their followers and empower humanity in the face of adversity.

Empathetic Leadership

Author : Michael F Brisciana
Publisher :
ISBN 13 : 9780578437200
Total Pages : 214 pages
Book Rating : 4.4/5 (372 download)

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Book Synopsis Empathetic Leadership by : Michael F Brisciana

Download or read book Empathetic Leadership written by Michael F Brisciana and published by . This book was released on 2018-12-28 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is written for business, government, and non-profit executives and managers who wish to drive performance, productivity, and employee engagement in their organizations by leading with empathy, courage, and confidence in our age of global economic disruption. Structured as a series of 47 practical lessons from the author's career as a Human Resources leader advising executives, this book provides immediately implementable ideas and techniques in easy-to-digest format and a conversational, down-to-earth style.

The Empathetic Workplace

Author : Katharine Manning
Publisher : HarperCollins Leadership
ISBN 13 : 1400220033
Total Pages : 225 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis The Empathetic Workplace by : Katharine Manning

Download or read book The Empathetic Workplace written by Katharine Manning and published by HarperCollins Leadership. This book was released on 2021-02-16 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: This critical resource gives managers, HR, and anyone who may come into contact with someone in trauma—including workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy, and more—the tools they need to be prepared for what lies ahead. This book is crucial for every manager or HR representative who shouldn’t just prepare to one day be faced with a report of a traumatic experience at work, but plan on it. This five-step method will help managers make survivors feel supported and understood. The Empathetic Workplace guides supervisors of any level through an understanding of how stories of trauma impact the brain of both the survivor and the listener, as well as the tools to handle the interaction appropriately, to help the listener, the organization, and most importantly, the survivor. The easy-to-follow LASER method outlined in these pages includes the following elements that all managers should know and understand: Listen-Controlling your own reaction, managing your body language, asking open-ended questions, hearing what is not being said, and winding down the speaker when the conversation becomes unproductive are essential elements in being a good listener. Acknowledge-Once someone shares a difficult personal story with you, it is important to acknowledge that gift. Share-You can help the speaker regain some measure of control by sharing information with him or her about what happened or what happens next, your personal or organizational values, and what you don’t yet know but hope to learn. Empower-You can help the traumatized person by providing him or her with resources that are available to them through the company or outside groups. Return-The final step is to ensure that the traumatized person has a way to come back later when he or she cannot remember all that you said, thinks of more questions, or wishes for updates. The LASER technique can benefit all who are responsible for others, from top-tier managers at Fortune 500 companies to Residence Advisors in college dormitories.

Your Resource is Human

Author : Melissa Romo
Publisher : Practical Inspiration Publishing
ISBN 13 : 1788603966
Total Pages : 201 pages
Book Rating : 4.7/5 (886 download)

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Book Synopsis Your Resource is Human by : Melissa Romo

Download or read book Your Resource is Human written by Melissa Romo and published by Practical Inspiration Publishing. This book was released on 2023-04-03 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: Remote working is here to stay. But 65% of remote workers say they feel isolated, and many managers struggle to know how to support them. In Your Resource is Human award-winning marketer and global remote business leader Melissa Romo explores the five unspoken remote work emotions, and identifies the five remote-ready leadership behaviors that can help all teams, large or small, rise above the sometimes emotional undertow of working apart. This book aims to give remote leaders the counsel and courage to embrace empathy, adapt their communication and inspire optimism that will drive culture, build connection and help their people do their best work. Melissa Romo has more than 20 years’ experience as a business leader for FTSE 100 and Fortune 500 companies around the world and has spent more than a decade building, leading and working in globally dispersed teams. She earned an MBA from the Yale School of Management, where she studied organizational behavior and leadership, has been recognized as a marketing and advertising industry “40 Over 40,” and is a regular speaker on communication, content and community for business events around the world. https://www.melissaromoauthor.com/

Applied Empathy

Author : Michael Ventura
Publisher : Atria Books
ISBN 13 : 1501182862
Total Pages : 3 pages
Book Rating : 4.5/5 (11 download)

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Book Synopsis Applied Empathy by : Michael Ventura

Download or read book Applied Empathy written by Michael Ventura and published by Atria Books. This book was released on 2019-05-21 with total page 3 pages. Available in PDF, EPUB and Kindle. Book excerpt: Michael Ventura, entrepreneur and CEO of award-winning strategy and design firm Sub Rosa, shares “how to unlock our ability to design solutions, spark innovation, and solve tough challenges with empathy at the center” (Arianna Huffington). Having built his career working with iconic brands and institutions such as General Electric, Google, Nike, Warby Parker, and also The United Nations and the Obama Administration, Michael Ventura offers entrepreneurs and executives a radical new business book and way forward. Empathy is not about being nice. It’s not about pity or sympathy either. It’s about understanding—your consumers, your colleagues, and yourself—and it’s a direct path to powerful leadership. As such, Applied Empathy presents real strategies, based on Sub Rosa’s design work and the popular class Ventura and his team have taught at Princeton University, on how to make lasting connections and evolve your business internally (your employees, culture, and product/services) as well as externally (your brand, consumers, and value). “The most neglected fact in business is we’re all human. Michael Ventura makes a powerful argument that empathy is the secret sauce of 21st century business. The more digital we get, the more empathy we need” (Chip Conley, New York Times bestselling author of Emotional Equation). For leaders of all levels, this groundbreaking guide lays the foundation to establish a diverse, inventive, and driven team that can meet the challenges of today’s ever-evolving marketplace. If you want to connect to the people you work with, you have to understand them first.

Compassionate Leadership

Author : Rasmus Hougaard
Publisher : Harvard Business Press
ISBN 13 : 164782074X
Total Pages : 136 pages
Book Rating : 4.6/5 (478 download)

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Book Synopsis Compassionate Leadership by : Rasmus Hougaard

Download or read book Compassionate Leadership written by Rasmus Hougaard and published by Harvard Business Press. This book was released on 2022-01-18 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership is hard. How can you balance compassion for your people with effectiveness in getting the job done? A global pandemic, economic volatility, natural disasters, civil and political unrest. From New York to Barcelona to Hong Kong, it can feel as if the world as we know it is coming apart. Through it all, our human spirit is being tested. Now more than ever, it's imperative for leaders to demonstrate compassion. But in hard times like these, leaders need to make hard decisions—deliver negative feedback, make difficult choices that disappoint people, and in some cases lay people off. How do you do the hard things that come with the responsibility of leadership while remaining a good human being and bringing out the best in others? Most people think we have to make a binary choice between being a good human being and being a tough, effective leader. But this is a false dichotomy. Being human and doing what needs to be done are not mutually exclusive. In truth, doing hard things and making difficult decisions is often the most compassionate thing to do. As founder and CEO of Potential Project, Rasmus Hougaard and his longtime coauthor, Jacqueline Carter, show in this powerful, practical book, you must always balance caring for your people with leadership wisdom and effectiveness. Using data from thousands of leaders, employees, and companies in nearly a hundred countries, the authors find that when leaders bring the right balance of compassion and wisdom to the job, they foster much higher levels of employee engagement, performance, loyalty, and well-being in their people. With rich examples from Netflix, IKEA, Unilever, and many other global companies, as well as practical tools and advice for leaders and managers at any level, Compassionate Leadership is your indispensable guide to doing the hard work of leadership in a human way.

The Secrets to Happiness at Work

Author : Tracy Brower PhD
Publisher : Sourcebooks, Inc.
ISBN 13 : 172823090X
Total Pages : 156 pages
Book Rating : 4.7/5 (282 download)

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Book Synopsis The Secrets to Happiness at Work by : Tracy Brower PhD

Download or read book The Secrets to Happiness at Work written by Tracy Brower PhD and published by Sourcebooks, Inc.. This book was released on 2021-05-04 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: A compelling and practical guide, tailored to help you achieve balance, fulfillment, and joy in your professional life. The Secrets to Happiness at Work book brings together proven strategies from positive psychology, mindfulness, and personal growth to transform your work experience. Dr. Tracy Brower, PhD, MM, MCRw is a sociologist and an award-winning speaker and has over 25 years of experience working with global clients to achieve business results. Her work has been featured in TEDx, The Wall Street Journal, Inc. Magazine, and Fortune.com. Within the pages of this transformative guide, you will discover: Key principles of positive psychology to help you improve job satisfaction Practical mindfulness techniques to reduce stress and improve focus Personal growth strategies to unlock your potential and improve performance Tips on achieving work-life balance to enhance overall well-being Insights on fostering a positive work culture and nurturing professional relationships This guide is not just for those feeling dissatisfied in their current position, but for anyone seeking to boost their happiness at work. From managers aiming to improve workplace morale, to individuals seeking personal growth and satisfaction, The Secrets to Happiness at Work is an invaluable tool for creating a more positive and productive professional life. An ideal read for career coaches, HR professionals, corporate trainers, or anyone looking to improve their work life.

Empathy-Driven Leadership

Author : Dwayne Buckingham
Publisher :
ISBN 13 : 9780996043601
Total Pages : pages
Book Rating : 4.0/5 (436 download)

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Book Synopsis Empathy-Driven Leadership by : Dwayne Buckingham

Download or read book Empathy-Driven Leadership written by Dwayne Buckingham and published by . This book was released on 2020-05-13 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Leaders at all levels of management and from various organizations around the world are finding it more and more difficult to achieve their mission while also creating a positive workplace where employees can perform exceptionally well. This workbook is a guidepost to help you become an empathy-driven leader. It provides an overview of The Empathy-Driven Leadership management model: a people-focused and process-oriented leadership style that can be used by CEOs and front-line supervisors to successfully bond with employees and build productive organizations. It highlights the importance of embracing The 5 Skills of Highly Empathic Leaders.This comprehensive and user-friendly workbook can be used in a variety of settings. No matter what organization you work in, it will help you create a positive and compassionate workplace where employees feel encouraged, hopeful and empowered to excel. It includes "leadership pre- and posttests," a self-scoring leadership test, an emotional regulation handout, an empathic leadership survey, practice scenarios and more. This convenient 8.5 x 11 format and "lay-flat" binding facilitate easy photocopying of handouts and worksheets.

Empathy (HBR Emotional Intelligence Series)

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1633693260
Total Pages : 144 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Empathy (HBR Emotional Intelligence Series) by : Harvard Business Review

Download or read book Empathy (HBR Emotional Intelligence Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2017-04-18 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Empathy is credited as a factor in improved relationships and even better product development. But while it’s easy to say “just put yourself in someone else’s shoes,” the reality is that understanding the motivations and emotions of others often proves elusive. This book helps you understand what empathy is, why it’s important, how to surmount the hurdles that make you less empathetic—and when too much empathy is just too much. This volume includes the work of: Daniel Goleman Annie McKee Adam Waytz This collection of articles includes “What Is Empathy?” by Daniel Goleman; “Why Compassion Is a Better Managerial Tactic Than Toughness” by Emma Seppala; “What Great Listeners Actually Do” by Jack Zenger and Joseph Folkman; “Empathy Is Key to a Great Meeting” by Annie McKee; “It’s Harder to Empathize with People If You’ve Been in Their Shoes” by Rachel Rutton, Mary-Hunter McDonnell, and Loran Nordgren; “Being Powerful Makes You Less Empathetic” by Lou Solomon; “A Process for Empathetic Product Design” by Jon Kolko; “How Facebook Uses Empathy to Keep User Data Safe” by Melissa Luu-Van; “The Limits of Empathy” by Adam Waytz; and “What the Dalai Lama Taught Daniel Goleman About Emotional Intelligence” an interview with Daniel Goleman by Andrea Ovans. How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

The E Suite

Author : Tina Kuhn
Publisher : Greenleaf Book Group
ISBN 13 : 1626349959
Total Pages : 197 pages
Book Rating : 4.6/5 (263 download)

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Book Synopsis The E Suite by : Tina Kuhn

Download or read book The E Suite written by Tina Kuhn and published by Greenleaf Book Group. This book was released on 2023-01-10 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Low Cost, High Return of Empathy in Business Empathy has emerged as a critical executive leadership tool driving significant business results. This is the definitive guide to understanding how to wield empathy in the current workplace for building high-performance organizations. With the growing awareness in business of the importance of leveraging empathy to motivate and inspire people, empathy remains the most integral leadership skill of the 21st century. This book teaches managers and business leaders how to apply empathy successfully and grow businesses in ways that support all stakeholders. The tools within help build strong organizations by focusing on diverse high-performing teams, leading your organization through empathetic communication and confrontation, guiding your team through transformation, and strengthening the company through hiring, marketing, and sales. Empathy is the keystone of any successful organization. Leaders who apply these lessons find improvements in productivity, stronger relationships with clients and colleagues, a thriving and diverse corporate culture, and significant business results.

Lead With Empathy

Author : Pete Srodoski
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.9/5 (882 download)

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Book Synopsis Lead With Empathy by : Pete Srodoski

Download or read book Lead With Empathy written by Pete Srodoski and published by . This book was released on 2023-09-21 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lead With Empathy: Transforming Ordinary Management Into Extraordinary Leadership Discover the Secret Sauce of Modern Leadership In an era where remote work, rapid change, and digital interactions dominate, the lines between management and leadership are more blurred than ever. But Pete Srodoski's "Lead With Empathy" boldly redefines those boundaries. While other guides only scratch the surface, this book dives deep into the heart of true leadership: empathy. Empathy isn't just another buzzword-it's the most potent tool in a leader's arsenal. What You'll Uncover Inside: Cutting-Edge Strategies: Shatter the myths surrounding empathy. Learn through real-world examples how genuine empathy can directly contribute to your business's bottom line. Navigating Through Crises: Be it global pandemics or sudden financial downturns, discover how to steer your team with confidence and compassion. Boosting Team Synergy: Create a workplace where every member is in sync, fostering an environment where collaboration thrives and innovative ideas flow effortlessly. Leader's Well-being: For those who shoulder immense responsibilities, self-care isn't a luxury-it's a necessity. Unlock the secrets to sustaining your empathy reservoir. Who Should Grab This Book? Whether you're ascending the corporate ladder, aiming to inspire a small team, or just passionate about becoming the best leader you can be, this book is your compass. About Pete Srodoski: A trailblazer in his own right, Pete's journey spans roles as both a CEO and COO. His lived experiences and revolutionary approach to leadership make this book more than just a guide-it's a mentor in printed form. Praise for "Lead With Empathy" "Pete Srodoski breaks the leadership mold, elevating empathy from a buzzword to a fundamental pillar of modern management." -- Christian Mikkelsen, The Wall Street Journal Bestselling Author Transform your leadership style. Cultivate deeper connections. Lead with purpose and passion. Begin your journey with "Lead With Empathy".

The Empathy Edge

Author : Maria Ross
Publisher : Page Two
ISBN 13 : 198902579X
Total Pages : 0 pages
Book Rating : 4.9/5 (89 download)

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Book Synopsis The Empathy Edge by : Maria Ross

Download or read book The Empathy Edge written by Maria Ross and published by Page Two. This book was released on 2019-10-22 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Furious customers? Missed deadlines? Failed products? The problems your business faces may stem from a single issue: lack of empathy. Being empathetic at work means seeing the situation from another's perspective, and using that vantage point to shape your leadership style, workplace culture, and branding strategy. Pairing her knowledge as a branding expert with proven research and fascinating stories from executives, change-makers and community leaders, Maria Ross reveals exactly how empathy makes brands and organizations stronger and more successful. Ross shows why your business needs to cultivate more empathy now, and shares the habits and traits of empathetic leaders who foster more productivity and loyalty. She gives practical tips, big and small, for how to align your mission and values and hire the right people, cultivating a more empathetic--and innovative--workplace culture. Finally, she gives you the goods on building your empathetic brand in an authentic and proactive way, and shows how doing so results in happier customers, innovative work cultures and increased profits. In this practical playbook for businesses of all types, Maria Ross proves that empathy is not just good for society--it's great for business, and may transform you at a personal level, too.

The Power of Empathy

Author : Lloyd Bumanglag
Publisher : Lloyd Bumanglag
ISBN 13 :
Total Pages : 36 pages
Book Rating : 4./5 ( download)

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Book Synopsis The Power of Empathy by : Lloyd Bumanglag

Download or read book The Power of Empathy written by Lloyd Bumanglag and published by Lloyd Bumanglag. This book was released on 2023-05-09 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Power of Empathy: A Handbook for Executives and Leaders to Navigate Difficult Workplace Situations is a comprehensive guide that aims to help project managers, executives, supervisors, and leaders navigate challenging situations in the workplace with empathy. The book is divided into four key areas, each addressing a specific niche of empathetic leadership during a business crisis, navigating difficult conversations with stakeholders through empathetic leadership, empathy in leadership: managing difficult cultural differences in the workplace, and empathetic leadership in managing difficult external partnerships or collaborations.

Emotional Grit

Author : Neeta Bhushan
Publisher : Neeta Bhushan Global Enterprises
ISBN 13 : 9780997767520
Total Pages : 298 pages
Book Rating : 4.7/5 (675 download)

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Book Synopsis Emotional Grit by : Neeta Bhushan

Download or read book Emotional Grit written by Neeta Bhushan and published by Neeta Bhushan Global Enterprises. This book was released on 2016 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if the emotions of your past experiences continued to secretly control your life today? What if these residual, inner blockages prevented you from truly connecting with, trusting and working with others? What if your life was a continuous loop of the same story being retold with slightly different characters and settings no matter where you are and which people you choose to have relationships with? So many of us have been wounded with emotional pain at some point in our lives and are still carrying this emotional stress with us. It not only affects your emotional strength and intelligence, which influences your ability to make clear, conscientious decisions, but can prevent you from your optimal potential in achieving success, happiness and fulfillment. To define the new era of leadership in your own lives, it's time challenge your thinking. Emotional GRIT establishes a new model of human leadership within and beyond the workforce - to build a more heart-centered, compassionate environment in companies, communities, schools and families - so that you can master your inner-strength and positively impact the world around you. What causes someone's actual transformation, why is it we hide behind our "masks", and what does that say about your current leadership. To achieve authentic happiness we must first uncover what stories are playing themselves out in our lives. How can you shift your own lives as a result once you become more self-aware and practice more compassion and empathy within your own lives to create ripple effects in your world as a result? The process is simple and designed to give you a powerful framework to GROW, REVEAL, INNOVATE and finally TRANSFORM your life and become the compassionate leader you and the world desperately needs, one with true Emotional GRIT.

What Makes a Leader? (Harvard Business Review Classics)

Author : Daniel Goleman
Publisher : Harvard Business Press
ISBN 13 : 1633692612
Total Pages : 80 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis What Makes a Leader? (Harvard Business Review Classics) by : Daniel Goleman

Download or read book What Makes a Leader? (Harvard Business Review Classics) written by Daniel Goleman and published by Harvard Business Press. This book was released on 2017-06-06 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: When asked to define the ideal leader, many would emphasize traits such as intelligence, toughness, determination, and vision—the qualities traditionally associated with leadership. Often left off the list are softer, more personal qualities—but they are also essential. Although a certain degree of analytical and technical skill is a minimum requirement for success, studies indicate that emotional intelligence may be the key attribute that distinguishes outstanding performers from those who are merely adequate. Psychologist and author Daniel Goleman first brought the term "emotional intelligence" to a wide audience with his 1995 book of the same name, and Goleman first applied the concept to business with a 1998 classic Harvard Business Review article. In his research at nearly 200 large, global companies, Goleman found that truly effective leaders are distinguished by a high degree of emotional intelligence. Without it, a person can have first-class training, an incisive mind, and an endless supply of good ideas, but he or she still won't be a great leader. The chief components of emotional intelligence—self-awareness, self-regulation, motivation, empathy, and social skill—can sound unbusinesslike, but Goleman found direct ties between emotional intelligence and measurable business results. The Harvard Business Review Classics series offers you the opportunity to make seminal Harvard Business Review articles a part of your permanent management library. Each highly readable volume contains a groundbreaking idea that continues to shape best practices and inspire countless managers around the world—and will have a direct impact on you today and for years to come.

Empathy in Action

Author : Tony Bates
Publisher : IdeaPress Publishing
ISBN 13 : 9781646870431
Total Pages : 195 pages
Book Rating : 4.8/5 (74 download)

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Book Synopsis Empathy in Action by : Tony Bates

Download or read book Empathy in Action written by Tony Bates and published by IdeaPress Publishing. This book was released on 2021-10 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale. While the world has never needed more empathy than today, too often technology is used by businesses as a substitute and a barrier to real human connection. We've all experienced dumb chatbots, automated scripts and poor employee interactions that dehumanizes customer interactions. That's because brands have focused on company centric business strategies, processes and technology. However, simply put: No customers, no business. What if, by transforming the old company-centric way of doing business and putting customers and employees front and center, businesses could succeed faster than ever before and not at the expense of their most important assets--the very people who make it possible to be in business? Empathy is a powerful construct for a better world and a better business. It's not a synonym for nice. Empathy is about respect and treating people in the context of their unique situation in a highly personalized way. In this groundbreaking new book, longtime technology leader and current CEO of Genesys, Tony Bates teams up with researcher and customer experience evangelist, Dr. Natalie Petouhoff to define a new path forward to put empathy into action. By using strategies and technologies as the flywheel to orchestrate systems of listening, understanding and predicting, as well as, taking action and learning from those interactions at scale, businesses can easily put the customer and employee first, not only meet the ever-changing customer and employee expectations, but also leapfrog their competition. They predict empathy is the next frontier in technology. This book is aimed at sparking an industry-wide conversation about how exponential technologies like, AI and cloud can enable a more empathetic world.