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Author : Thomas J. Farrell
Publisher : Houghton Mifflin Harcourt P
ISBN 13 : 9780155209312
Total Pages : 130 pages
Book Rating : 4.2/5 (93 download)
Download or read book Effective Telephone Skills written by Thomas J. Farrell and published by Houghton Mifflin Harcourt P. This book was released on 1990 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 : 9780760745540
Total Pages : 132 pages
Book Rating : 4.7/5 (455 download)
Download or read book Powerful Telephone Skills written by and published by . This book was released on 2004 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Harcourt Brace Jovanovich
Publisher : Harcourt College Pub
ISBN 13 : 9780030983443
Total Pages : pages
Book Rating : 4.9/5 (834 download)
Download or read book Effective Telephone Skills written by Harcourt Brace Jovanovich and published by Harcourt College Pub. This book was released on 1994-07-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Patrick Forsyth
Publisher : CIPD Publishing
ISBN 13 : 9780852928653
Total Pages : 92 pages
Book Rating : 4.9/5 (286 download)
Download or read book Telephone Skills written by Patrick Forsyth and published by CIPD Publishing. This book was released on 2000 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.
Author : Mary Richards
Publisher : Management Pocketbooks
ISBN 13 : 1907077634
Total Pages : 114 pages
Book Rating : 4.9/5 (7 download)
Download or read book Telephone Skills Pocketbook written by Mary Richards and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Telephone Skills Pocketbook covers every aspect of using the telephone to improve business performance. It highlights the importance of good communications skills, the need to build rapport, favourite bad habits and how to avoid them, how to take control of a call, how to keep customers happy, and more. There are separate chapters on receiving and making calls. The former includes 10 easy ways to give your caller a bad experience and 10 easy ways to give your caller a good experience. The latter explains how to get through to people and get the information you need, as well as how to complain and negotiate on the 'phone. In conclusion, the author sets out the rules for becoming a telephone 'super-user' and for fulfilling the super-user's oath: 'I will be in charge and make the 'phone work for me; I will seek out time-eaters and destroy them; I will use super-user control techniques at all times'. For more on using the telephone as a selling tool, see The Telesales Pocketbook.
Author : Kulbhushun Kumar
Publisher : KHANNA PUBLISHING HOUSE
ISBN 13 : 9382609946
Total Pages : 406 pages
Book Rating : 4.3/5 (826 download)
Download or read book Effective Communication Skills written by Kulbhushun Kumar and published by KHANNA PUBLISHING HOUSE. This book was released on with total page 406 pages. Available in PDF, EPUB and Kindle. Book excerpt: Globalization has brought in numerous opportunities for the teeming millions, with more focus on the students overall capability apart from academic competence. Many students, particularly those from non-English medium schools, find that they are not preferred due to their inadequacy of communication skills and soft skills, despite possessing sound knowledge in their subject area along with technical capability. Keeping in view their pre-employment needs and career requirements, the book will help the students to change their traditional mindsets from controlling to creativity; to employee empowerment and organizational learning; to gain skills in the language which has become the international lingua franca, a language of global economy. All the chapters are full of gems and rubies, but the chapters based on resume writing group discussion, conducting meetings, interview skills, grammar, etc., are the black pearls in the treasure trove. Also the chapters are dainty, detectable and delightful as part and parcel of your reading, writing, and speaking skills. This book will surely empower students with the language and life skills they need to carry out their career goals. It also provides ample opportunities for the students to build awareness and practice the language in real-life scenarios. Its integrated skills approach develops the students self-confidence to survive and succeed in professional and social encounters within the English speaking global community.
Author : Bus Desk
Publisher :
ISBN 13 : 9781564141071
Total Pages : 132 pages
Book Rating : 4.1/5 (41 download)
Download or read book Powerful Telephone Skills written by Bus Desk and published by . This book was released on 1993 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Powerful Telephone Skills offers the practical guidance you need to convert frustrating exchanges into effective, productive transactions. This guide will teach you how to get your phone calls off to a good start, handle complaints with grace, screen callers tactfully and make a powerful impression on everyone you talk to.
Author : Owen Hargie
Publisher : Bloomsbury Publishing
ISBN 13 : 1403938938
Total Pages : 450 pages
Book Rating : 4.4/5 (39 download)
Download or read book Communication Skills for Effective Management written by Owen Hargie and published by Bloomsbury Publishing. This book was released on 2017-03-14 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is now widely recognized that communication is at the very heart of effective management. There is therefore an ever-expanding demand for valid and generalizable information on how best to relate to people in organizational contexts. Communication Skills for Effective Management meets this demand. It demonstrates how, for managers to be successful, they need to employ a range of key communication skills, styles and strategies. The contents are based upon the authors' considerable experiences of researching, teaching and consulting in a range of private and public sector organisations. From their academic and real-world involvement they have identified the core skills of effective management, presented in an academically rigorous yet student-friendly way, the reader is encouraged to interact with the material covered. Each chapter contains a series of boxed text, diagrams, tables and illustrations which summarise core points. Exercises are also provided to enable managers to put the material reviewed into practice. All of this is underpinned and supported by a firm foundation of research findings. This will be an excellent text for undergraduate business and management students studying business communication and MBA students. Practising managers will also find this book to be an invaluable resource.
Author : Robert Lapp
Publisher :
ISBN 13 : 9780941161206
Total Pages : 56 pages
Book Rating : 4.1/5 (612 download)
Download or read book Developing Effective Telephone Skills written by Robert Lapp and published by . This book was released on 1987 with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Mia S. Melanson
Publisher :
ISBN 13 : 9781571250230
Total Pages : 31 pages
Book Rating : 4.2/5 (52 download)
Download or read book Effective Telephone Communication Skills written by Mia S. Melanson and published by . This book was released on 1995 with total page 31 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Philip Burnard
Publisher : Nelson Thornes
ISBN 13 : 9780748733125
Total Pages : 286 pages
Book Rating : 4.7/5 (331 download)
Download or read book Effective Communication Skills for Health Professionals written by Philip Burnard and published by Nelson Thornes. This book was released on 1997 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: This work discusses strategies for teaching, presentation, computing, listening, management and interview skills within each area.
Author : Mary Richards
Publisher : Pocketbooks
ISBN 13 : 9781870471466
Total Pages : 109 pages
Book Rating : 4.4/5 (714 download)
Download or read book The Telephone Skills Pocketbook written by Mary Richards and published by Pocketbooks. This book was released on 1997 with total page 109 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide is packed with advice and tips on every aspect of using the telephone to improve business performance. It highlights areas such as the importance of good communication skills, the need to build a rapport, how to take control of a call, as well as pinpointing bad habits.
Author : Mary D. Pekas
Publisher :
ISBN 13 : 9780574201904
Total Pages : 132 pages
Book Rating : 4.2/5 (19 download)
Download or read book Telephone Mastery written by Mary D. Pekas and published by . This book was released on 1990 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Clive Harman
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781987433203
Total Pages : 76 pages
Book Rating : 4.4/5 (332 download)
Download or read book Learn Telephone Skills written by Clive Harman and published by Createspace Independent Publishing Platform. This book was released on 2018-04-05 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn Telephone Techniques. How to Communicate Effectively. How to use Listening Skills. How to Create the Right Image. Learn the Needs of a Caller. How to Deal with a Difficult Customer. How to Deal with an Angry Caller. How to Deal with Talkative People. How to Manage Call Backs. Learn Telephone Sales.
Author : A. W. Hitt
Publisher :
ISBN 13 : 9781881183006
Total Pages : 218 pages
Book Rating : 4.1/5 (83 download)
Download or read book Positive Impressions written by A. W. Hitt and published by . This book was released on 1992 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Every office should have a copy of this book..." said Frank Riccardo, general manager for the AT&T Small Business Products Division. Business owners, leaders & managers from all sectors are touting the benefits of this new publication. The book serves as an easy-to-read, in-depth look at the business telephone. It's packed with practical techniques essential to every front-line phone professional--from the receptionist to the customer service representative. It provides a reference companion for every fundamental skill you will ever need: answering, taking a message, transferring, paging, putting callers on hold, screening, basic selling & collecting delinquent accounts. The book is also a personal workshop for effectively handling the most difficult & potentially stressful situations such as abusive callers, complaints, & "telephone tag." Readers will learn how to turn even the most hostile callers into their companies' best customers. Based on the nationally acclaimed seminar by the same name, the information provided is based on years of communications research & experience in the corporate arena. Contact: AIM Press, 514 Earth City Expressway, Suite 223, St. Louis, Missouri 63045. 314/298-9500.
Author : Sadhana Gupta
Publisher : Firewall Media
ISBN 13 : 9788131803721
Total Pages : 296 pages
Book Rating : 4.8/5 (37 download)
Download or read book Communication Skills and Functional Grammar written by Sadhana Gupta and published by Firewall Media. This book was released on 2008 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Jo Condrill
Publisher : GoalMinds, Inc.
ISBN 13 : 9780966141498
Total Pages : 132 pages
Book Rating : 4.1/5 (414 download)
Download or read book 101 Ways to Improve Your Communication Skills Instantly written by Jo Condrill and published by GoalMinds, Inc.. This book was released on 1999 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have you ever embarrassed yourself by making a grammatical error in an important interview or conversation? Crisp how-to tips and techniques are presented bullet style for beginners and pros alike. Discover your strong points and areas that need attention. Learn what works and what's holding you back. Works in the boardroom as well as the bedroom for improved results.
