Effective Solutions To Diversity Training

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Effective Solutions to Diversity Training

Author : Jerry Hilliard
Publisher : Xlibris Corporation
ISBN 13 : 1499016255
Total Pages : 79 pages
Book Rating : 4.4/5 (99 download)

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Book Synopsis Effective Solutions to Diversity Training by : Jerry Hilliard

Download or read book Effective Solutions to Diversity Training written by Jerry Hilliard and published by Xlibris Corporation. This book was released on 2014-05-09 with total page 79 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over forty years experience in the construction industry provided a basis for studying diversity issues. Experience teaches that people are different. In jerrys many years of supervising and training employees, he was confronted with every stage imaginable pertaining to diversity issues. Whether blue collar or white, people skills remain an important discipline. Parity is not always prudent, or achievable. However, equal opportunity provides employees with a chance to fail or succeed in the workplace. Jerry holds an associate degree in Computer-aided Drafting and Design from ITT Technical Institute, a Bachelor of Science Degree in Management from the University of Phoenix, and a Master of Arts in Adult Education and Training from the University of Phoenix. Jerry has authored this book in hopes that students benefi t from his education and experience and provide solutions to diversity issues in the workplace. Jerry is the owner, founder, and CEO of Effective Solutions Consultants; and provides diversity training for people entering the workplace. Today, business is conducted in the global market, and crosses cultural boundaries. Technological advancement provides enhancement to present day communication concerns, and has a far reaching effect on diversity training, The book can portray to any one of us we have all been introduced to these situations at some point in time; in any workplace. Its clear as night and day, Cause and effect, it explains in depth how to manage a company and have positive effects between a company and its employees. I would suggest that every business and its employees should read this book, it could very save a company or help in some way not to mention youll be glad you did! KRISTEN CARTER. If I was starting a business and wanted information about employee rights and relations this is the book u need. It covers everything you need to know and would be a great refresher for people who are already in business. O.O. McCOLLUM THE THIRD.

Diversity, Inc.

Author : Pamela Newkirk
Publisher : Hachette UK
ISBN 13 : 1568588232
Total Pages : 204 pages
Book Rating : 4.5/5 (685 download)

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Book Synopsis Diversity, Inc. by : Pamela Newkirk

Download or read book Diversity, Inc. written by Pamela Newkirk and published by Hachette UK. This book was released on 2019-10-22 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of Time Magazine's Must-Read Books of 2019 An award-winning journalist shows how workplace diversity initiatives have turned into a profoundly misguided industry--and have done little to bring equality to America's major industries and institutions. Diversity has become the new buzzword, championed by elite institutions from academia to Hollywood to corporate America. In an effort to ensure their organizations represent the racial and ethnic makeup of the country, industry and foundation leaders have pledged hundreds of millions of dollars to commission studies, launch training sessions, and hire consultants and diversity czars. But is it working? In Diversity, Inc., award-winning journalist Pamela Newkirk shines a bright light on the diversity industry, asking the tough questions about what has been effective--and why progress has been so slow. Newkirk highlights the rare success stories, sharing valuable lessons about how other industries can match those gains. But as she argues, despite decades of handwringing, costly initiatives, and uncomfortable conversations, organizations have, apart from a few exceptions, fallen far short of their goals. Diversity, Inc. incisively shows the vast gap between the rhetoric of inclusivity and real achievements. If we are to deliver on the promise of true equality, we need to abandon ineffective, costly measures and commit ourselves to combatting enduring racial attitudes

Discrimination, Harassment, and the Failure of Diversity Training

Author : Ray Haines
Publisher : Bloomsbury Publishing USA
ISBN 13 : 031303527X
Total Pages : 150 pages
Book Rating : 4.3/5 (13 download)

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Book Synopsis Discrimination, Harassment, and the Failure of Diversity Training by : Ray Haines

Download or read book Discrimination, Harassment, and the Failure of Diversity Training written by Ray Haines and published by Bloomsbury Publishing USA. This book was released on 1997-07-23 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: Billions of dollars have been spent on the wrong solution to the complex, sensitive and emotionally charged issue of discrimination and harassment in the workplace. Companies originally invested in diversity training in order to meet Affirmative Action and Equal Employment Opportunity requirements, to reduce litigation costs, and to buy social peace. The result was often more social conflict—divisiveness, hostility, backlash, and an increase in litigation. This book offers a new, simple and effective solution to organizations that include the need to: establish, publish and enforce a zero-tolerance policy against discrimination and harassment; develop standards which define unacceptable professional workplace behaviors; and provide the relationship skills training necessary for all employees to meet the company's behavioral standards. Diversity training failed because of its focus on awareness, understanding and appreciating differences rather than teaching basic skills to help employees relate more effectively with each other regardless of their differences. Companies have the right to require professional behavior from their employees. They do not have the right to ask their employees to change ther personal values and belief systems. This book provides a blueprint for a skills-based solution to the elimination of discrimination and harassment. It emphasizes the development of professional relationship skills to help employees work more effectively with their bosses, their peers, their team members, their customers, and all those individuals different from themselves. For all business executives, leaders, managers, supervisors, human resource specialists, trainers, consultants, entrepreneurs, and employees.

How to Effectively Use Strategies Taught in Diversity Training Seminars: a Transformation of Students and Staff at Sodus Central School District

Download How to Effectively Use Strategies Taught in Diversity Training Seminars: a Transformation of Students and Staff at Sodus Central School District PDF Online Free

Author : Christina Costich
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (786 download)

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Book Synopsis How to Effectively Use Strategies Taught in Diversity Training Seminars: a Transformation of Students and Staff at Sodus Central School District by : Christina Costich

Download or read book How to Effectively Use Strategies Taught in Diversity Training Seminars: a Transformation of Students and Staff at Sodus Central School District written by Christina Costich and published by . This book was released on 2004 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

HBR'S 10 MUST READS ON DIVERSITY

Author : HARVARD BUSINESS REVIEW.
Publisher :
ISBN 13 : 9781633697744
Total Pages : pages
Book Rating : 4.6/5 (977 download)

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Book Synopsis HBR'S 10 MUST READS ON DIVERSITY by : HARVARD BUSINESS REVIEW.

Download or read book HBR'S 10 MUST READS ON DIVERSITY written by HARVARD BUSINESS REVIEW. and published by . This book was released on 2019 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Diversity Training in the Work Place - Professional Level

Author : CPA John Kimani
Publisher : Finstock Evarsity Publishers
ISBN 13 : 9914753094
Total Pages : 101 pages
Book Rating : 4.9/5 (147 download)

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Book Synopsis Diversity Training in the Work Place - Professional Level by : CPA John Kimani

Download or read book Diversity Training in the Work Place - Professional Level written by CPA John Kimani and published by Finstock Evarsity Publishers. This book was released on 2023-07-03 with total page 101 pages. Available in PDF, EPUB and Kindle. Book excerpt: BOOK SUMMARY The main topics in this book are; • Understanding Diversity and Inclusion • Unconscious Bias Awareness • Creating an Inclusive Work Culture • Cross-Cultural Communication • Building Effective Teams in a Diverse Environment • Managing Diversity in Recruitment and Hiring • Cultural Competence in Global Business • Diversity Metrics and Accountability Diversity Training in the Workplace is a book that explores the importance and benefits of fostering diversity and inclusion in organizations. The book provides practical strategies and tools to design, implement, and evaluate effective diversity training programs. Drawing from research, case studies and real-life examples, the book offers insights into the challenges and opportunities of diversity training and provides guidance on addressing unconscious biases, promoting diversity awareness and building inclusive teams. It serves as a valuable resource for individuals, leaders, and organizations seeking to create a workplace culture that celebrates diversity and harnesses the power of inclusion for organizational success.

HBR's 10 Must Reads on Women and Leadership (with bonus article "Sheryl Sandberg: The HBR Interview")

Download HBR's 10 Must Reads on Women and Leadership (with bonus article

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1633696731
Total Pages : 224 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis HBR's 10 Must Reads on Women and Leadership (with bonus article "Sheryl Sandberg: The HBR Interview") by : Harvard Business Review

Download or read book HBR's 10 Must Reads on Women and Leadership (with bonus article "Sheryl Sandberg: The HBR Interview") written by Harvard Business Review and published by Harvard Business Press. This book was released on 2018-10-23 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: What will it take to create a more gender-balanced workplace? If you read nothing else on leadership and gender at work, read these 10 articles by experts in the field. We've combed through hundreds of articles in the Harvard Business Review archive and selected the most important ones to help you understand where gender equality is today--and how far we still have to go. This book will inspire you to: Better understand the path women must take to leadership Learn the root causes of the barriers that exist for women in the workplace Check your own gender biases and distinguish between confidence and competence in your colleagues Manage a more effective gender-diversity program Recognize the issues women face when speaking up about bias or harassment Help women reenter the workforce after taking time off--and create opportunities for them to reach their ambitions. This collection of articles includes "Women and the Labyrinth of Leadership," by Alice H. Eagly and Linda L. Carli; "Do Women Lack Ambition?" by Anna Fels; "Women Rising: The Unseen Barriers," by Herminia Ibarra, Robin Ely, and Deborah Kolb; "Women and the Vision Thing," by Herminia Ibarra and Otilia Obodaru; "The Power of Talk: Who Gets Heard and Why," by Deborah Tannen; "The Memo Every Woman Keeps in Her Desk," by Kathleen Reardon; "Why Diversity Programs Fail," by Frank Dobbin and Alexandra Kalev; "Now What?" by Joan C. Williams and Suzanne Lebsock; "The Battle for Female Talent in Emerging Markets," by Sylvia Ann Hewlett and Ripa Rashid; "Off-Ramps and On-Ramps: Keeping Talented Women on the Road to Success," by Sylvia Ann Hewlett and Carolyn Buck Luce; and "Sheryl Sandberg: The HBR Interview," by Sheryl Sandberg and Adi Ignatius.

Designing & Implementing Successful Diversity Programs

Author : Lawrence M. Baytos
Publisher :
ISBN 13 :
Total Pages : 360 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Designing & Implementing Successful Diversity Programs by : Lawrence M. Baytos

Download or read book Designing & Implementing Successful Diversity Programs written by Lawrence M. Baytos and published by . This book was released on 1995 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive new guide delivers the proven assistance you need to mobilize diversity implementation and management efforts in your company. This book puts at your fingertips proven strategies, procedures, and guidelines that help you meet the challenges of diversity management--and overcome any problems along the way. From winning management support to implementing action plans and measuring results, it tells you what to do, how to do it, and what to watch out for.

Diversity Training That Generates Real Change

Author : James O. Rodgers
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523001747
Total Pages : 203 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis Diversity Training That Generates Real Change by : James O. Rodgers

Download or read book Diversity Training That Generates Real Change written by James O. Rodgers and published by Berrett-Koehler Publishers. This book was released on 2022-07-26 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: This complete guide to effective, transformative diversity training provides an answer to the superficial, check-the-box DEI efforts that are undermining the entire field. DEI work is getting a bad reputation. But that's because it's not being done right, say veteran diversity consultants James O. Rodgers and Laura Kangas. Too many organizations are treating diversity training as a quick-hit, low-cost, check-the-box activity. Effective diversity training involves behavioral change based on adult learning theory. It is rigorous, deeply personal, experience based, and, if done well, life changing. Rodgers and Kangas offer a complete guide, from design to implementation to results. They show how to • determine what specific, tangible outcomes an organization wants before it starts • link diversity training to overall organizational strategy • help all participants forge an individual, emotional connection to the training • identify what skills a facilitator needs—the right facilitator makes all the difference • create memorable learning experiences, not simply educational programs The authors' goal is nothing less than to spark a worldwide revolution of informed practitioners, employees, and business leaders who will demand diversity training be given the same time, resources, and attention as any other critical enterprise initiative. Reading group discussion guide available in book.

Diversity, Equity, and Inclusion

Author : Caprice D. Hollins
Publisher : Rowman & Littlefield Publishers
ISBN 13 : 9781475814989
Total Pages : 0 pages
Book Rating : 4.8/5 (149 download)

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Book Synopsis Diversity, Equity, and Inclusion by : Caprice D. Hollins

Download or read book Diversity, Equity, and Inclusion written by Caprice D. Hollins and published by Rowman & Littlefield Publishers. This book was released on 2015 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Facilitating conversations about race often involves tension, as both the facilitators and participants bring emotional experiences and their deeply held values and beliefs into the room. Diversity, Equity and Inclusion: Strategies for Facilitating Conversations on Race guides facilitators through a process of becoming comfortable with the discomfort in leading conversations about racism, privilege and power. This book walks you through the important steps to create a foundation where participants feel brave enough to take risks and share their stories and perspectives. It guides you through strategies for engaging participants in courageous conversations with one another in ways that don't shame and blame people into understanding. This book is a useful tool for individuals, organizations and college professors who are interested in learning techniques for guiding their audience through dialogue whereby they become open to listening to one another for understanding rather than holding on to old beliefs and maintaining a posture of defense. Readers will learn how the dynamics of race show up in cross cultural spaces, including the unique challenges faced by facilitators of color and white facilitators. In addition, we explore how to identify and counter white privilege in the dialogue between participants. Both novice and experienced facilitators will learn helpful strategies for leading conversation that result in people recognizing their role as change agents in ending oppression.

Diversity, Equity, and Inclusion for Trainers

Author : Maria Morukian
Publisher : Association for Talent Development
ISBN 13 : 1953946062
Total Pages : 251 pages
Book Rating : 4.9/5 (539 download)

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Book Synopsis Diversity, Equity, and Inclusion for Trainers by : Maria Morukian

Download or read book Diversity, Equity, and Inclusion for Trainers written by Maria Morukian and published by Association for Talent Development. This book was released on 2022-01-11 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make DEI Training Foundational in Your Organization When done well, diversity, equity, and inclusion (DEI) training creates space for courageous conversations that acknowledge hard truths around systemic inequities and explores topics that touch on people’s vulnerabilities in all facets of their lives. For those of you who do this work, there has not been a clear path to follow for making progress. As a DEI trainer, you have forged your own way and learned as you went. With Diversity, Equity, and Inclusion for Trainers: Fostering DEI in the Workplace, the need for DEI trainers to go at it alone comes to an end. Expert facilitator Maria Morukian provides the guidance you need to develop the knowledge and skills required for DEI training. Morukian covers the historical underpinnings and rationale for DEI work; takes you through the process of organizational assessment, design, and delivery; and offers strategies for embedding DEI and promoting sustainability through collaborative practices and dialogues, allowing you to develop and understand your own identity lenses and biases. Reflection questions and worksheets are included in every chapter.

From Equity Talk to Equity Walk

Author : Tia Brown McNair
Publisher : John Wiley & Sons
ISBN 13 : 1119237912
Total Pages : 160 pages
Book Rating : 4.1/5 (192 download)

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Book Synopsis From Equity Talk to Equity Walk by : Tia Brown McNair

Download or read book From Equity Talk to Equity Walk written by Tia Brown McNair and published by John Wiley & Sons. This book was released on 2020-01-22 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical guide for achieving equitable outcomes From Equity Talk to Equity Walk offers practical guidance on the design and application of campus change strategies for achieving equitable outcomes. Drawing from campus-based research projects sponsored by the Association of American Colleges and Universities and the Center for Urban Education at the University of Southern California, this invaluable resource provides real-world steps that reinforce primary elements for examining equity in student achievement, while challenging educators to specifically focus on racial equity as a critical lens for institutional and systemic change. Colleges and universities have placed greater emphasis on education equity in recent years. Acknowledging the changing realities and increasing demands placed on contemporary postsecondary education, this book meets educators where they are and offers an effective design framework for what it means to move beyond equity being a buzzword in higher education. Central concepts and key points are illustrated through campus examples. This indispensable guide presents academic administrators and staff with advice on building an equity-minded campus culture, aligning strategic priorities and institutional missions to advance equity, understanding equity-minded data analysis, developing campus strategies for making excellence inclusive, and moving from a first-generation equity educator to an equity-minded practitioner. From Equity Talk to Equity Walk: A Guide for Campus-Based Leadership and Practice is a vital wealth of information for college and university presidents and provosts, academic and student affairs professionals, faculty, and practitioners who seek to dismantle institutional barriers that stand in the way of achieving equity, specifically racial equity to achieve equitable outcomes in higher education.

C-Spark: CEO-led Workforce Education for the Age of And

Author : Vivek Sharma
Publisher : Sairya LLC
ISBN 13 : 9781735622347
Total Pages : 332 pages
Book Rating : 4.6/5 (223 download)

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Book Synopsis C-Spark: CEO-led Workforce Education for the Age of And by : Vivek Sharma

Download or read book C-Spark: CEO-led Workforce Education for the Age of And written by Vivek Sharma and published by Sairya LLC. This book was released on 2021-06 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you are the CEO of a large corporation, you know there is a workforce crisis that mandates better workforce education. You also recognize that traditional education programs aren't working. Enter C-Spark. It outlines the first CEO-led strategic approach to workforce education, which will help you seize the opportunity to generate revenue; ensure business agility; recruit and retain the best talent; move the needle on diversity, equity and inclusion; advance authentic corporate citizenship and create industry-leading brands. When ignited, the C-Spark ushers in the Age of And, an age marked by not just one, but many "ANDs" - business AND social impact, the employee AND learner, the customer AND the community, the shareholder AND society, the good fiduciary AND the good citizen, doing well AND doing good.

Religious Diversity in the Workplace

Author : Jawad Syed
Publisher : Cambridge University Press
ISBN 13 : 9781107136038
Total Pages : 0 pages
Book Rating : 4.1/5 (36 download)

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Book Synopsis Religious Diversity in the Workplace by : Jawad Syed

Download or read book Religious Diversity in the Workplace written by Jawad Syed and published by Cambridge University Press. This book was released on 2017-12-28 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Employees bring their beliefs and religious values to work, and this can be a source of either positive performance or negative conflict. Social conflicts around religion impact more than societies and communities. They also impact organizations. 'Anti-religion' sentiments tend to be based on the perception that religion can be neatly separated from the 'more acceptable/palatable' spirituality, but this ignores the fact that - for most people - the two are intimately intertwined and inseparable. As religious identity is salient for a majority of the world's population, it is thus an important aspect of organizations - particularly those with a large and diverse body of employees. This handbook provides a timely and necessary analysis of religious diversity in organizations, investigating the role of national context, the intersections of religion with ethnicity and gender, and approaches to diversity management.

Advance DEI Using Talent Development Expertise

Author : Ed Hasan and Ifedapo Adeleye
Publisher : Association for Talent Development
ISBN 13 : 1952157994
Total Pages : 20 pages
Book Rating : 4.9/5 (521 download)

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Book Synopsis Advance DEI Using Talent Development Expertise by : Ed Hasan and Ifedapo Adeleye

Download or read book Advance DEI Using Talent Development Expertise written by Ed Hasan and Ifedapo Adeleye and published by Association for Talent Development. This book was released on 2014-10-21 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt: Talent development professionals can and should do more to advance DEI. While focusing on effective diversity training programs is a natural start, TD professionals have additional opportunities to move DEI forward with knowledge management, career and leadership development, and coaching. In this issue of TD at Work, Ed Hasan and Ifedapo Adeleye focus on those three high-impact but underused capabilities. They address: · The top DEI priorities and challenges facing organizations and how TD professionals can help tackle them · Strategies and tips for unleashing the power of knowledge management to facilitate DEI change · Challenges and solutions for creating effective career and leadership development programs to advance diverse talent • Evidence-based approaches for coaching for inclusive leadership and for coaching historically excluded groups Tools & Resources in this issue are a DEI knowledge management strategy questionnaire and a career development diversity questionnaire.

Rethinking Organizational Diversity, Equity, and Inclusion

Author : William J. Rothwell
Publisher : CRC Press
ISBN 13 : 1000575500
Total Pages : 166 pages
Book Rating : 4.0/5 (5 download)

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Book Synopsis Rethinking Organizational Diversity, Equity, and Inclusion by : William J. Rothwell

Download or read book Rethinking Organizational Diversity, Equity, and Inclusion written by William J. Rothwell and published by CRC Press. This book was released on 2022-05-03 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research has shown that having a diverse organization only improves and enhances businesses. Forbes and Time report that diversity is an $8 Billion a year investment. However, poorly implementing diversity programs have damaging effects on the organization and the very individuals these programs attempt to help. Poorly implemented programs can cause peers and subordinates to question decisions and lose faith in leadership. In addition, it can cause even the most confident individuals to doubt their own skillset and qualifications. Many organizations have turned to training to solve this complex issue. Yet still, other organizations have created and filled diversity and inclusion positions to tackle the issue. The effects of these poorly implemented programs are highlighted during strenuous times such as the latest COVID-19 pandemic. Marginalized people are more marginalized, and resources and support do not reach everyone. Tasks such as providing technical support, conducting large group meetings, or distributing work obligations without seeing employees on a daily basis becomes more challenging. Complex problems cannot be solved with simple solutions. Using organization development (OD) to develop a comprehensive change initiative can help. This book outlines how properly conducting an OD change initiative can effectively increase an organization’s diversity and inclusion -- it is grounded in research-based literature on diversity and OD principles. Many organizational leaders realize the key importance of diversity, equity, inclusion and multiculturalism in modern organizations. It is only through such efforts can organizations thrive in a networked world where much work is done virtually—and often across borders. But a common scenario is that leaders, recognizing the need for a diversity program, will pick someone from the organization to launch it. Perhaps the person identified for this challenge is in the HR department but has had no experience in launching diversity efforts—or even in managing large-scale, long-term, organization wide change efforts. But these are the challenges to be faced. This book quickly identifies some reasons why diversity programs fail and how to avoid those failures. The majority of the book highlights how to use OD to improve organization culture and processes to not only increase diversity and inclusion but develop overall organization talent and prevent personal preferences and biases from hindering the selection of the best talent for positions.

Managing Diversity in Today's Workplace

Author : Michele A. Paludi
Publisher : Bloomsbury Publishing USA
ISBN 13 : 0313393184
Total Pages : 1172 pages
Book Rating : 4.3/5 (133 download)

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Book Synopsis Managing Diversity in Today's Workplace by : Michele A. Paludi

Download or read book Managing Diversity in Today's Workplace written by Michele A. Paludi and published by Bloomsbury Publishing USA. This book was released on 2012-04-23 with total page 1172 pages. Available in PDF, EPUB and Kindle. Book excerpt: This four-volume set provides updated empirical research and best practices for understanding and managing workplace diversity in the 21st century, including issues of gender, race, generation, disability, sexual orientation, national origin, and age. As the demographics of workplaces in the United States continue to evolve to include more women employees, a growing percentage of aged employees, and greater racial diversity, a broad understanding of human resource management issues in multiple functions is necessary. Today's workplace professionals need to be up to speed on best practices for staffing, training and development, performance appraisals, work/family integration, compensation, health and safety, equal employment opportunity, disciplinary strategies, and labor relations, just to mention a few of the most important issues. Contributors to this exhaustive four-volume set include human resource consultants, employers, scholars, management consultants, and therapists, offering proven workable solutions to assist employers in managing diversity in the 21st-century workforce. The books cover topics such as diverse succession planning, formal mentoring programs, discrimination in religious organizations, transgender female workers, flexible work schedules, generational cohorts, and paid leave policy. This set will provide a lay professional reader with a thorough understanding of managing diversity in the modern workplace, and serve as an essential resource for employers, labor attorneys, and human resource specialists.