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Dk Essential Managers Putting Customers First
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Book Synopsis DK Essential Managers: Putting Customers First by : Andy Bruce
Download or read book DK Essential Managers: Putting Customers First written by Andy Bruce and published by Penguin. This book was released on 2002-09-09 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: DK's best-selling Essential Managers series are ideal for managers at every level. These compact references demonstrate the techniques and skills that are useful in any work environment, making this series the most accessible single-subject business guides on the market.
Book Synopsis The Essential Manager's Handbook by : DK
Download or read book The Essential Manager's Handbook written by DK and published by Penguin. This book was released on 2016-11-01 with total page 466 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you looking to take the next step in your career? Can you manage yourself with ease, but need more confidence when managing others? Achieving excellence as a manager requires a broad skillset, and The Essential Manager's Handbook provides easy-to-follow and engaging advice on the 6 key areas. Nurture your confidence with managing people, leadership, achieving high performance, effective communication, presenting, and negotiating. With key quotes, bright visuals, and breakdowns by subject, this book is accessible and easy-to-use. Interactive tips and checklists will encourage you to note down your thoughts, examining past and present workplace experiences that you can learn from. Expert insights from management professionals and step-by-step instructions will help you understand how to deal with challenges and gain valuable management skills for life. This accessible and clear guide is packed with practical, no-nonsense information covering everything you need to know about acquiring and developing management skills. Pick up The Essential Manager's Handbook for quick reference when you're in need of guidance or work through each section at your own pace to become the best manager you can be. Series Overview: DK's Essential Managers series contains the know-how you need to be a more effective manager and hone your management style, covering a range of essential topics, from managing, coaching, and mentoring teams and individuals to time management, communication, leadership, and strategic thinking. Each guide is clearly presented for ease of reference, with visual pointers, tips, and infographics.
Download or read book Marketing Effectively written by Moi Ali and published by Penguin. This book was released on 2001 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn all you need to know to improve your marketing skills, from researching and analyzing customers' buying habits to creating and managing a strong brand. Marketing Effectively not only shows you how to maximize market share by keeping up with trends, improving your competitiveness, exploiting new opportunities, and developing a winning marketing strategy, it also provides practical information on enhancing the image of your organization. Power tips help you to improve dramatically your chances of attaining instantly recognizable products. The Essential Managers have sold more than 1.9 million copies worldwide! Experienced and novice managers alike can benefit from these compact guides that slip easily into a briefcase or a portfolio. The topics are relevant to every work environment, from large corporations to small businesses. Concise treatments of dozens of business techniques, skills, methods, and problems are presented with hundreds of photos, charts, and diagrams. It is the most exciting and accessible approach to business and self-improvement available.
Book Synopsis DK Essential Managers: Marketing Effectively by : Moi Ali
Download or read book DK Essential Managers: Marketing Effectively written by Moi Ali and published by Penguin. This book was released on 2001-02-28 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn all you need to know to improve your marketing skills, from researching and analyzing customers' buying habits to creating and managing a strong brand. Marketing Effectively not only shows you how to maximize market share by keeping up with trends, improving your competitiveness, exploiting new opportunities, and developing a winning marketing strategy, it also provides practical information on enhancing the image of your organization. Power tips help you to improve dramatically your chances of attaining instantly recognizable products. The Essential Managers have sold more than 2 million copies worldwide! Experienced and novice managers alike can benefit from these compact guides. The topics are relevant to every work environment, from large corporations to small businesses. Concise treatments of dozens of business techniques, skills, methods, and problems are presented with hundreds of photos, charts, and diagrams. It is the most exciting and accessible approach to business and self-improvement available.
Download or read book Project Management written by DK and published by Penguin. This book was released on 2022-01-04 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the ultimate practical guide to effective project management. Packed with clear, expert advice, bold graphics and bite-sized text, this beginner’s guide to modern project management gives you the tools you need to manage a team in different locations/time zones. Inside the pages of this project management book, you’ll find: • Practical, “how-to” approach that teaches you the skills you need to run a project successfully. • New spreads with tools for project managing teams who are working remotely. • Step-by-step instructions, tips, checklists and “Ask yourself” features that show you how to make an impact. • Tables, illustrations, “in-focus” panels and real-life case studies that demonstrate and explain problem-solving, and how to build confidence and get results. Learn how to improve your project management skills by defining a project brief, analyzing stakeholders and building a strong team. You'll also discover useful tips for initiating projects, delegating effectively and achieving your goals on budget and on time — every time. Essential Managers Project Management shows you how to focus your energy, manage change in the workplace and make an impact, even in a time when remote — and flexible — working plays a key role in business and management. It’s the perfect book for managers of all levels. Whether it’s negotiating, managing people or improving your leadership skills, DK's Essential Managers series contains the know-how you need to be a more effective manager and hone your management style.
Book Synopsis Working with Difficult People by : Raphael Lapin
Download or read book Working with Difficult People written by Raphael Lapin and published by Dorling Kindersley Ltd. This book was released on 2009-10 with total page 77 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical ebook to working with difficult people which will give you the information and skills to succeed Find out how to work with difficult people. You�ll learn to identify the reasons why staff may be causing problems, communicate effectively and negotiate conflict. Tables, illustrations and �In Focus� features on what to do in a particular situation, plus real-life case studies demonstrate how to deal with all kinds of problems and find effective solutions. Dip in and out of topics for quick reference.
Book Synopsis DK Essential Managers: Presenting by : DK
Download or read book DK Essential Managers: Presenting written by DK and published by Penguin. This book was released on 2015-05-05 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presenting gives you the tricks of the trade to make presentations with confidence. Use step-by-step and "Ask yourself" features to make a positive impact with your presentations.Learn to inspire trust and confidence with the help of "In focus" panels and case studies. Be expertly prepared, capture attention, and deliver your message.
Book Synopsis Work/Life: Understanding Selling by : Ken Langdon
Download or read book Work/Life: Understanding Selling written by Ken Langdon and published by Penguin. This book was released on 2006-12-18 with total page 123 pages. Available in PDF, EPUB and Kindle. Book excerpt: Develop your personal skills by understanding how to sell effectively, with strategies to ensure success in Work/Life: Understanding Selling. Work/Life: Understanding Selling includes the basics of selling from preparation through to managing a team, with 5-minute fixes and high-impact techniques plus a simple self-assessment exercise to help monitor progress. Follow the Work/Life series as a complete course, or dip in and out of topics of particular interest.
Book Synopsis DK Essential Managers: Selling by : Eric Barron
Download or read book DK Essential Managers: Selling written by Eric Barron and published by Penguin. This book was released on 2015-05-05 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn to speak persuasively, enthuse your audience, and sell with confidence with Essential Managers: Selling. This eBook offers master tips and techniques for successful selling. Eric Baron is an Associate Professor of Marketing at Columbia Business School and the CEO of Baron Group, a sales and marketing training consultancy. He is also author of Selling is a Team Sport. For more on Eric and his company, visit him on the web at: www.barongroup.com
Book Synopsis DK Essential Managers: Presenting by : Aileen Pincus
Download or read book DK Essential Managers: Presenting written by Aileen Pincus and published by Penguin. This book was released on 2008-09-29 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: An update of one of the key Essential Managers titles, Presenting gives you the tricks of the trade to make presentations with confidence. Part of the best-selling Essential Managers series, this book will carry the same livery on the jacket, but will have new text and a completelymodern, updated design.
Book Synopsis Practical Insights on Customer Service by : Emmanuel Danstan Chinunda
Download or read book Practical Insights on Customer Service written by Emmanuel Danstan Chinunda and published by Adonis & Abbey Publishers Ltd. This book was released on 2011-07-20 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical Insights On Customer Service offers an African perspective on the thorny question of customer care. It challenges readers to reflect on the current challenges in Africa and how effective customer care can help to unlock some of the opportunities available in the continent. It highlights the common problems organizations face in the continent and recommends ways of enhancing the principles of customer service. Written in a reader-friendly language, the book also conscientises the readers and organizations to simple, but often overlooked winning formulae in life-customer service.
Book Synopsis DK Essential Managers: Doing Business by : DK
Download or read book DK Essential Managers: Doing Business written by DK and published by Penguin. This book was released on 2010-12-20 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Together with B&N, DK combines the successful Selling, Negotiating, and Presenting into the latest Essential Managers title - a bind-up of these 3 titles geared to help professionals speak confidently, avoid and resolve conflict, build stronger internal and external business relationships, and create a more effective work environment. Selling The first section teaches you how to target your audience, understand your customer, and perfect your pitch. Step-by-step instructions, tips, checklists, and "Ask yourself" features show you how to use state-of-the-state skills, present your products and services, and manage resistance. Tables, illustrations, "In focus" panels, and real-life case studies explain how to help customers solve their business problems, add value to relationships, and close more deals. Negotiating This section teaches you the skills you need to deal with suppliers, resolve internal conflicts, and conduct multiparty discussions. Step-by-step instructions, tips, checklists, and "Ask yourself" features show you how to find a strong starting position, bargain effectively, and close a deal. Tables, illustrations, "In focus" panels, and real-life case studies help you to avoid conflict, build coalitions, and persuade other people. Presenting Part three of this informative and inspiring package teaches you how to prepare, capture attention, speak confidently, and deliver your message. Step-by-step instructions, tips, checklists, and "Ask yourself" features show you how to structure your presentation, engage with your audience, and make an impact. Tables, illustrations, "In focus" panels, and real-life case studies demonstrate ways to build confidence in your message and inspire trust.
Download or read book Managing Teams written by Robert Heller and published by Dorling Kindersley Ltd. This book was released on 2009-07-01 with total page 99 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn all you need to know about successful team management from building up a team that functions effectively to achieving the desired results. Managing Teams not only shows you how to establish a productive environment and exploit group dynamics but also provides practical techniques for you to try in different settings. Power tips help you handle real-life situations and develop the first-class team management skills that are the key to a productive and informed workplace. This innovative series covers a wide range of management and personal development topics. Each title is a comprehensive yet compact source of easy reference for all those in or aspiring to a position of responsibility with a focus on developing and enhancing professional management practice.
Book Synopsis Effective Marketing by : Peter Hingston
Download or read book Effective Marketing written by Peter Hingston and published by DK Publishing (Dorling Kindersley). This book was released on 2001 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Expert advice for success in a small business. Learn from an expert, first-hand experience all you need to know to market your small business successfully. From carrying out essential market research to effectively pricing your product or service, Effective Marketing shows you all the best approaches to use. There is also detailed information on exploiting profitable distribution channels, projecting the right image, and using advertising to maximize your sales. Charts and diagrams, at-a-glance tip boxes, case studies, questionnaires, and checklists enable you to understand the many different aspects of successful marketing. In Planning Your Strategy, you'll learn about starting your market research, observing the competition, assessing your project, pricing, sorting out your distribution, planning your marketing, and projecting the right image. Then move on to Advertising, which covers advertising basics, producing effective advertisements, creating good leaflets and brochures, followed by Promotion and Sales, which covers working with the media, promoting sales, selling techniques. Finally, you'll benefit with Staying on Track, through analyzing your sales data, and dealing with changes and competition. Effective Marketing also provides Useful Information, from legal matters, and glossary, to useful contacts, and suggested reading. Effective Marketing is one of four new titles in an innovative series of practical guides, covering every aspect of business, for everyone starting their own small business.
Book Synopsis Successful Manager's Handbook by : Moi Ali
Download or read book Successful Manager's Handbook written by Moi Ali and published by DK Publishing (Dorling Kindersley). This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: New edition of this bestselling practical guide to managing which will give you the information and skills to succeed Find out the essential techniques of effective management, from communication to innovation. Discover how to lead and influence others from developing your NLP skills to dealing with difficult people and appraising staff. And learn the art of successful work life balance, whilst managing your career. Tips, dos and don'ts, highlights on key subjects, 'SOS' hints on what to do in a particular situation, plus real-life case studies demonstrate key managing skills. Plus, discover over 1,200 power tips for boosting the efficiency of your team. Read it cover to cover, or dip in and out of topics for quick reference. Handy tips for experienced managers or those looking to pick up new skills - take it wherever your work takes you.
Book Synopsis Work/Life:Think Strategicly by : Andy Bruce
Download or read book Work/Life:Think Strategicly written by Andy Bruce and published by Penguin. This book was released on 2007-09-03 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: Following DK''s bestselling Essential Managers and Essential Lifeskills series, both of which have sold more than 2,500,000 copies, the WorkLife Series covers key topics in both personal and professional life for today's young professionals, and includes practical tips that will make a real difference. Packed with realistic tips to help readers develop and progress in their field of choice. Places valuable advice at the readers' fingertips.
Book Synopsis Selling Successfully by : Robert Heller
Download or read book Selling Successfully written by Robert Heller and published by DK Publishing (Dorling Kindersley). This book was released on 1999 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn all you need to know about successful selling from developing self-confidence and clinching a deal to understanding customers and managing a sales team. Selling Successfully not only shows you how to improve your powers of persuasion it also provides practical techniques for building mutually rewarding win-win relationships with customers. Power tips help you handle real-life situations and develop first-class selling skills that will dramatically improve your ability to make good transactions and hit sales targets. This innovative series covers a wide range of management and personal development topics. Each title is a comprehensive yet compact source of easy reference for all those in or aspiring to a position of responsibility with a focus on developing and enhancing professional management practice.
