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Author : John Andreas Kerber
Publisher :
ISBN 13 :
Total Pages : 246 pages
Book Rating : 4.3/5 (129 download)
Download or read book Dimensions of Customer Satisfaction in the Homebuilding Industry written by John Andreas Kerber and published by . This book was released on 2000 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Kenneth Merchant
Publisher : Syngress
ISBN 13 : 0080965954
Total Pages : 81 pages
Book Rating : 4.0/5 (89 download)
Download or read book Strategy Mapping: An Interventionist Examination of a Homebuilder's Performance Measurement and Incentive Systems written by Kenneth Merchant and published by Syngress. This book was released on 2010-01-18 with total page 81 pages. Available in PDF, EPUB and Kindle. Book excerpt: What part does customer and employee satisfaction play in overall business success? Management Accountants developing business models must consider this question, especially if they are taking the popular "balanced scorecard" or "strategy mapping" approaches to performance measurement. When doing so, stating cause-and-effect relationships between measurable factors like satisfaction and profitability is common practice. However, few companies test their own hypotheses. If the links are incorrect, these models can actually guide the firm down a path to failure. Strategy Mapping: An Interventionist Examination of a Homebuilder's Performance Measurement and Incentive Systems reveals the findings of state-of-the-art interventionist research on a major US homebuilder. The core claims of this company's business model were positive effects in the future due to improvements in customer and employee satisfaction. Tests were made on the validity of these claims to discover how much we can rely on these factors to improve performance. This report also examines how effective various measurement alternatives are through analysis of data compiled by different consulting companies. The results reveal that the links between satisfaction and performance is less strong and more complex than the company had assumed: these measures cannot be relied upon to guarantee increased performance. Managers must have a sophisticated understanding of performance measurement systems and to test their strategy maps empirically, rather than relying on their intuitions. This report demonstrates how you can achieve both. - State-of-the-art interventionist research: new method in which researchers interact with the subject of the research, monitoring the effects of their input - Helps managers protect their businesses from bad business models through sophisticated understanding of likely causes of success - Shows managers how to analyse data in balanced scorecards and strategy maps to draw reliable conclusions to make the best decisions for their business
Author : Frederick H. Abernathy
Publisher : Lexington Books
ISBN 13 : 0739172891
Total Pages : 130 pages
Book Rating : 4.7/5 (391 download)
Download or read book Bigger Isn't Necessarily Better written by Frederick H. Abernathy and published by Lexington Books. This book was released on 2012 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bigger Isn't Necessarily Better examines the performance and operation of the US homebuilding sector based on a detailed survey of large home builders conducted by the authors in the period of the great building boom of the 2000s. In contrast to the many books that have focused on the financial side of the housing sector prior to the Great Recession, the book examines the operational side of the industry and what did, and, more importantly, what did not, happen during the period of unprecedented growth. Despite the rise of very large, national homebuilders during the boom years from 1999 to 2005 and the consolidation of the industry that accompanied it, the authors find that major homebuilders often did not adopt innovations in areas ranging from information technology, supply chain practices, and work site management, nor improve their operational performance. Given this, the book discusses what homebuilders can learn from other industries as they face a challenging future.
Author : Bob E. Hayes
Publisher : Quality Press
ISBN 13 : 1636941974
Total Pages : 313 pages
Book Rating : 4.6/5 (369 download)
Download or read book Measuring Customer Satisfaction and Loyalty written by Bob E. Hayes and published by Quality Press. This book was released on 2008-04-22 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: The third edition of this best-seller updates its detailed information about how to construct, evaluate, and use questionnaires, and adds an entirely new chapter on customer loyalty. Included are two different methods of sampling and determining an appropriate sample size for reliable results; the reliability and validity of results; real examples of customer satisfaction measures and how they can be used; guidelines for developing questionnaires; scale development; the concept of quality; frequencies; sampling error; two methods of determining important service or product characteristics as perceived by the customer; discussion on the measurement and meaning of customer loyalty, and methods for loyalty-based management. -Readers will gain a sound grasp of the scientific methodology used to construct and use questionnaires utilizing the author's systematic approach. They will be able to pinpoint and focus on the most relevant topics, and study both the qualitative and quantitative aspects of questionnaire design and evaluation. These and many more important scientific principles are presented in simple, understandable terms.
Author : Gui Ye
Publisher : Springer Nature
ISBN 13 : 9811588929
Total Pages : 2252 pages
Book Rating : 4.8/5 (115 download)
Download or read book Proceedings of the 24th International Symposium on Advancement of Construction Management and Real Estate written by Gui Ye and published by Springer Nature. This book was released on 2021-06-07 with total page 2252 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book covers various current and emerging topics in construction management and real estate. Papers selected in this book cover a wide variety of topics such as new-type urbanization, planning and construction of smart city and eco-city, urban–rural infrastructure development, land use and development, housing market and housing policy, new theory and practice of construction project management, big data application, smart construction and BIM, international construction (i.e., belt and road project), green building, off-site prefabrication, rural rejuvenation and eco-civilization and other topics related to construction management and real estate. These papers provide useful references to both scholars and practitioners. This book is the documentation of “The 24th International Symposium on Advancement of Construction Management and Real Estate,” which was held in Chongqing, China.
Author : Clinton Aigbavboa
Publisher : Springer
ISBN 13 : 3030265285
Total Pages : 617 pages
Book Rating : 4.0/5 (32 download)
Download or read book The Construction Industry in the Fourth Industrial Revolution written by Clinton Aigbavboa and published by Springer. This book was released on 2019-08-09 with total page 617 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book gathers papers from the 11th Construction Industry Development Board (cidb) Postgraduate Research Conference, held on 28–30 July 2019 in Johannesburg, South Africa. The conference provided an essential forum for reviewing and generating knowledge on Construction 4.0 and, consequently, highlighted processes and practices that allow us to deliver and operate built environment assets more effectively and efficiently by focusing on physical-to-digital and digital-to-physical transformation. The event addressed three broad themes: Industrial production (prefabrication, 3-D printing and assembly, offsite and advanced manufacturing); Cyber-physical systems (actuators, sensors, IoT, robots and cobots for repetitive and dangerous tasks, and drones for mapping, progress monitoring, safety and quality inspections, lifting, moving and positioning); and Technologies (digital ecosystems, digital platforms, BIM, video and laser scanning, AI and cloud computing, big data and data analytics, reality capture, blockchain, simulation, virtual and augmented reality, data standards and interoperability, and vertical and horizontal integration). Given its scope, the book will be of interest to all construction industry and architectural professionals who want to learn about cutting-edge technologies applied to construction
Author : Jack B. ReVelle
Publisher : CRC Press
ISBN 13 : 1420055089
Total Pages : 226 pages
Book Rating : 4.4/5 (2 download)
Download or read book Home Builder's Guide to Continuous Improvement written by Jack B. ReVelle and published by CRC Press. This book was released on 2009-12-16 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presenting well-known tools and techniques, the Home Builder's Guide to Continuous Improvement provides important insights and necessary information to reduce cycle time duration and variation in order to improve quality and customer satisfaction and to minimize costs and accidents. Each chapter offers examples based on the authors' personal experi
Author : Luis Alarcón
Publisher : CRC Press
ISBN 13 : 0203345827
Total Pages : 529 pages
Book Rating : 4.2/5 (33 download)
Download or read book Lean Construction written by Luis Alarcón and published by CRC Press. This book was released on 1997-01-01 with total page 529 pages. Available in PDF, EPUB and Kindle. Book excerpt: The application of a new production philosophy, leading to "lean production" (using less space, less human effort, less product development time etc), is expected to change almost every industry and bring about radical changes in the organization of work. This text examines this process.
Author : Steven McCabe
Publisher : John Wiley & Sons
ISBN 13 : 9781444318760
Total Pages : 336 pages
Book Rating : 4.3/5 (187 download)
Download or read book Corporate Strategy in Construction written by Steven McCabe and published by John Wiley & Sons. This book was released on 2010-01-19 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book draws together the main elements of strategic management theory and considers their relevance to contemporary practice in construction. It helps students understand what corporate strategy involves and how it is possible to develop a proactive approach to the management of key organisational resources that are essential to attain objectives. Understanding of the importance of strategic management has developed rapidly in the past decade. Recent economic events have shown that all organisations must continually reassess their approach to achieving intended objectives, especially improvement in customer focus. The construction industry is no different. Construction employers require graduates who are competent in understanding the basis of strategic management, the range of techniques that will enable the organisation to identify opportunities and threats and respond to rapid change. This book provides an overview of the context in which construction projects are carried out, and the potential methods that exist to conduct strategic analysis and decision-making. By analysing case studies, Corporate Strategy in Construction: Understanding today's theory & practice demonstrates how vital lessons can be learnt from other industries by benchmarking practices and developing alternative ways of delivering value to clients. A key message of the book is that construction organisations can, with a better appreciation of strategic management, increase their potential to innovate and create sustainable competitive advantage.
Author : Douglas Aghimien
Publisher : Routledge
ISBN 13 : 1000415953
Total Pages : 181 pages
Book Rating : 4.0/5 (4 download)
Download or read book Construction Digitalisation written by Douglas Aghimien and published by Routledge. This book was released on 2021-07-25 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores construction digitalisation, particularly in developing countries. The book conceptualises a digitalisation capability maturity model that will enable construction organisations to self-assess and benchmark their digital capabilities in their quest for digital transformation. Digitalisation offers a significant solution to the age-long problems of the construction industry. Research shows that when construction organisations transform from a traditional service delivery approach to a more digitalised approach, significant improvement in project delivery and better competitive advantage for these organisations will be attained. The attainment of these benefits is evident in developed countries where the digitalisation of construction activities continues apace. Unfortunately, the story is not the same for construction organisations in developing economies. While some organisations might be willing to be digitally transformed, most have no clue how to go about it. To this end, this book provides guidelines for construction organisations seeking to transform their entities digitally. Its content is a valuable read for construction company owners as it provides a model which they can use in the digitalisation of their activities. Also, regulatory bodies in the construction industry can adopt the capabilities identified in the book as essential prerequisites for their members. Furthermore, the book serves as excellent theoretical background reading for management researchers seeking to expand their knowledge on the digitalisation of the construction industry and other associated industries.
Author : Alan Griffith
Publisher : Bloomsbury Publishing
ISBN 13 : 1350318337
Total Pages : 757 pages
Book Rating : 4.3/5 (53 download)
Download or read book Construction Management written by Alan Griffith and published by Bloomsbury Publishing. This book was released on 2017-04-11 with total page 757 pages. Available in PDF, EPUB and Kindle. Book excerpt: Behind the success of any construction project is the effective site management of the works by the principal contracting organisation. Construction Management provides a comprehensive introduction to the key management concepts, principles and practices that contribute to project success. Up-to-date with the latest developments in the field, and packed with examples and case study material, this book is suitable for a range of students including: HNC/D and undergraduates students on building, civil engineering, construction management, quantity surveying, building surveying and architecture courses. It would also be a useful reference for postgraduates and young construction professionals.
Author : Serhat Ertan
Publisher : ERP Destekli Bütçe Danışmanlığı A.Ş.
ISBN 13 :
Total Pages : 473 pages
Book Rating : 4./5 ( download)
Download or read book 46 Company Book - CONSTRUCTION COMMITMENT written by Serhat Ertan and published by ERP Destekli Bütçe Danışmanlığı A.Ş.. This book was released on 2021-05-13 with total page 473 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the largest referral for Turkish companies.
Author : John S Oakland
Publisher : Routledge
ISBN 13 : 1136354328
Total Pages : 539 pages
Book Rating : 4.1/5 (363 download)
Download or read book Total Quality in the Construction Supply Chain written by John S Oakland and published by Routledge. This book was released on 2006-08-11 with total page 539 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations in the construction industry struggle with three key issues: quality management or better meeting customer expectations, supply chain management or more effectively working with suppliers to provide a seamless service to customers, and knowledge management, the challenge of learning between collaborating organisations and between people working on similar projects around the world. Excellence in these key aspects of business is the hallmark of great companies. This book tackles each of these themes, demonstrating their significance as strategic concepts for the construction sector and illustrating how development goals in each of the areas can be met. To be successful Total Quality has to impact on the organisation’s Performance, which should be measured on a “balanced scorecard”, including the results from the customer. This can be achieved through good Planning and improvements in Processes through involvement of the People. These 4Ps combine with the 4Cs – Customer, Culture, Communication and Commitment to provide a model for implementing total quality into construction. The book brings together, within this consistent theoretical framework, international case studies from all areas of the construction industry. These include examples as diverse as quarrying, construction, design, real estate, land development and regulatory agencies, drawn from the UK, USA, Hong Kong, Singapore Australia and Japan. Through these the authors demonstrate how a total quality or business excellence strategy can be applied in all activities in the construction supply chain to achieve world-class performance. Written by two of the world's leading experts, in a logical and very practical style, Total Quality in the Construction Supply Chain offers students and others new to the subject a clearly structured introduction to the concept of quality in the industry, while offering help and guidance to the most experienced professionals. The book should also appeal to people from all areas of the building and construction sector in any country.
Author : Dr. Mamata Telagathoti
Publisher : Shhalaj Publishing House
ISBN 13 : 9350184400
Total Pages : 200 pages
Book Rating : 4.3/5 (51 download)
Download or read book The Housing Loan Puzzle written by Dr. Mamata Telagathoti and published by Shhalaj Publishing House. This book was released on 2023-08-05 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Indian housing sector has experienced significant growth and has played a pivotal role in the economic development of India. Despite facing the challenges posed by the global housing bubble, the Indian housing sector was able to attract foreign investment and make substantial contributions to the country's overall GDP. This book specifically focuses on the recent developments and practices within the Indian housing sector. Banks have shifted their focus to becoming more customer centric. As such, this book analyses both the customer satisfaction and banker's perspective on various aspects of housing, such as residential property valuation, base rates, pre-closure, and housing insurance. It provides a comprehensive overview of valuation methods, the housing loan process, and recovery practices. This book is particularly useful for research scholars and academics who seek to gain a deeper understanding of the present Indian housing sector.
Author : R. Baden Hellard
Publisher : Thomas Telford
ISBN 13 : 9780727719515
Total Pages : 208 pages
Book Rating : 4.7/5 (195 download)
Download or read book Total Quality in Construction Projects written by R. Baden Hellard and published by Thomas Telford. This book was released on 1993 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total quality management is vital to long-term business success. it is much more applicable to construction than are the procedures which have been developed for and used with great success in manufacturing industry. BS 5750 (Quality Systems) part 1-3 and even part 8 are more relevant to repetitive processes than to one-off projects.This book shows that the philosophy and principles of quality management apply just as much to the construction industry as adapted to take account of the very different procedures involved.
Author : Tim Howarth
Publisher : Routledge
ISBN 13 : 1317191404
Total Pages : 236 pages
Book Rating : 4.3/5 (171 download)
Download or read book Construction Quality Management written by Tim Howarth and published by Routledge. This book was released on 2017-09-21 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality management is essential for facilitating the competitiveness of modern day commercial organisations. Excellence in quality management is a requisite for construction organisations who seek to remain competitive and successful. The challenges presented by competitive construction markets and large projects that are dynamic and complex necessitate the adoption and application of quality management approaches. This new edition of Construction Quality Management provides a comprehensive evaluation of quality management systems and tools. Their effectiveness in achieving project objectives is explored, as well as applications in corporate performance enhancement. Both the strategic and operational dimensions of quality assurance are addressed by focusing on providing models of best practice. The reader is supported throughout by concise and clear explanations and with self-assessment questions. Practical case study examples show how various evaluative-based quality management systems and tools have been applied. Subjects covered include: business objectives – the stakeholder satisfaction methodology organisational culture and Health and Safety quality philosophy evaluation of organisational performance continuous quality improvement and development of a learning organisation. New chapters consider the influence of Building Information Modelling (BIM) on quality management. The text should be of interest to construction industry senior managers, practicing professionals and academics. It is also an essential resource for undergraduate and postgraduate students of construction management, project management and business management courses.
Author : Lake States Forest Experiment Station (Saint Paul, Minn.)
Publisher :
ISBN 13 :
Total Pages : 226 pages
Book Rating : 4.3/5 (243 download)
Download or read book U.S. Forest Service Research Paper LS. written by Lake States Forest Experiment Station (Saint Paul, Minn.) and published by . This book was released on 1964 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt:
