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Developing And Evaluating Methods For User Satisfaction Measurement
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Author :Evangelos Grigoroudis Publisher :Springer Science & Business Media ISBN 13 :1441916407 Total Pages :319 pages Book Rating :4.4/5 (419 download)
Book Synopsis Customer Satisfaction Evaluation by : Evangelos Grigoroudis
Download or read book Customer Satisfaction Evaluation written by Evangelos Grigoroudis and published by Springer Science & Business Media. This book was released on 2009-11-07 with total page 319 pages. Available in PDF, EPUB and Kindle. Book excerpt: This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA.
Author :Bouchard, Lyne Publisher :Québec : Faculté des sciences de l'administration de l'Université Laval, Direction de la recherche ISBN 13 : Total Pages :17 pages Book Rating :4.:/5 (772 download)
Book Synopsis Developing and Evaluating Methods for User Satisfaction Measurement by : Bouchard, Lyne
Download or read book Developing and Evaluating Methods for User Satisfaction Measurement written by Bouchard, Lyne and published by Québec : Faculté des sciences de l'administration de l'Université Laval, Direction de la recherche. This book was released on 1998 with total page 17 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis A Handbook for Measuring Customer Satisfaction and Service Quality by : Morpace International
Download or read book A Handbook for Measuring Customer Satisfaction and Service Quality written by Morpace International and published by Transportation Research Board. This book was released on 1999 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook focuses on how to measure customer satisfaction and how to develop transit agency performance measures. It will be of interest to transit managers, market research and customer service personnel, transit planners, and others who need to know about measuring customer satisfaction and developing transit agency performance measures. The handbook provides methods on how to identify, implement, and evaluate customer satisfaction and customer-defined quality service.
Book Synopsis Handbook of Research on User Interface Design and Evaluation for Mobile Technology by : Lumsden, Joanna
Download or read book Handbook of Research on User Interface Design and Evaluation for Mobile Technology written by Lumsden, Joanna and published by IGI Global. This book was released on 2008-02-28 with total page 1166 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book compiles authoritative research from scholars worldwide, covering the issues surrounding the influx of information technology to the office environment, from choice and effective use of technologies to necessary participants in the virtual workplace"--Provided by publisher.
Book Synopsis Building Science Series by : United States. National Bureau of Standards
Download or read book Building Science Series written by United States. National Bureau of Standards and published by . This book was released on 1970 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Building Science Series written by and published by . This book was released on 1970 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis OECD Guidelines on Measuring Subjective Well-being by : OECD
Download or read book OECD Guidelines on Measuring Subjective Well-being written by OECD and published by OECD Publishing. This book was released on 2013-03-20 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: These Guidelines represent the first attempt to provide international recommendations on collecting, publishing, and analysing subjective well-being data.
Book Synopsis New Approaches in Software Measurement by : Reiner Dumke
Download or read book New Approaches in Software Measurement written by Reiner Dumke and published by Springer. This book was released on 2003-06-29 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: Software measurement is one of the key technologies employed to control and manage the software development process. Research avenues such as the applicability of metrics, the efficiency of measurement programs in industry, and the theoretical foundations (of software engineering?) have been investigated to evaluate and improve modern software development areas such as object-orientation, compone- based develop-ment, multimedia systems design, reliable telecommunication systems etc. In the tradition of our software measurement research communities, the German Computer Science Interest (GI) Group on Software Measurement and the Canadian Interest Group in Software Metrics (CIM) have attended to these concerns in recent years. Initially, research initiatives were directed at the definition of new methods of software measurement and the validation of these methods themselves. This was then followed by more and more investigation into practical applications of software measurement and key findings in this area of software engineering have been published in: - Dumke/Zuse: Theory and Practice of Software Measurement, 1994 - Ebert/Dumke: Software-Metriken in der Praxis, 1996 - Lehner/Dumke/Abran: Software Metrics - Research and Practice in Software Measurement, 1997 - Dumke/Abran: Software Measurement - Current Trends in Research and Practice, 1999 We would also like to mention that the proceedings of the Lac Supérieur workshop have been made available on the web at www. lrgl. uqam. ca? This new book includes the proceedings of the 10th Workshop on Software Measurement held in Berlin in October 2000.
Book Synopsis Human-Centered System Design for Electronic Governance by : Saeed, Saqib
Download or read book Human-Centered System Design for Electronic Governance written by Saeed, Saqib and published by IGI Global. This book was released on 2013-03-31 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: As e-government policies and procedures become widely practiced and implemented, it is apparent that the success of technology in e-government hangs on its consistentency with human practices. Human-Centered System Design for Electronic Governance provides special attention to the most successful practices for implementing e-government technologies. This highly regarded publication highlights the benefits of well designed systems in this field, while investigating the implications of poor practices and designs. This book is beneficial for academics, researchers, government officials, and graduate students interested and involved in design of information systems within the context of e-government.
Book Synopsis Advanced Research in Adult Learning and Professional Development: Tools, Trends, and Methodologies by : Wang, Victor C.X.
Download or read book Advanced Research in Adult Learning and Professional Development: Tools, Trends, and Methodologies written by Wang, Victor C.X. and published by IGI Global. This book was released on 2013-10-31 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: Continuous advances in technologies, individuals, and the workplace have increased the importance of adult learning and professional development for keeping up with the current pace of technologies and information. Advanced Research in Adult Learning and Professional Development: Tools, Trends, and Methodologies explores the understanding, practice, and research within technical education and professional development. By providing a comprehensive view on educational technologies for adult learning, this book is essential for lecturers, practitioners, as well as academics interested in a variety of research in continuing education.
Book Synopsis Proceedings of Innovative Computing 2024 Vol. 1 by : Yan Pei
Download or read book Proceedings of Innovative Computing 2024 Vol. 1 written by Yan Pei and published by Springer Nature. This book was released on with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Human-Computer Interaction. Theory, Design, Development and Practice by : Masaaki Kurosu
Download or read book Human-Computer Interaction. Theory, Design, Development and Practice written by Masaaki Kurosu and published by Springer. This book was released on 2016-07-04 with total page 646 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 3-volume set LNCS 9731, 9732, and 9733 constitutes the refereed proceedings of the 18th International Conference on Human-Computer Interaction, HCII 2016, held in Toronto, ON, Canada, in July 2016. The total of 1287 papers and 186 posters presented at the HCII 2016 conferences and were carefully reviewed and selected from 4354 submissions. The papers thoroughly cover the entire field of Human-Computer Interaction, addressing major advances in knowledge and effective use of computers in a variety of application areas. The volumes constituting the full 27-volume set of the conference proceedings.
Book Synopsis Journal of Rehabilitation Research and Development by :
Download or read book Journal of Rehabilitation Research and Development written by and published by . This book was released on 1991 with total page 956 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Rethinking IT in Construction and Engineering by : Mustafa Alshawi
Download or read book Rethinking IT in Construction and Engineering written by Mustafa Alshawi and published by Routledge. This book was released on 2007-10-04 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: How could the potential of IT be realised to improve business performance in architecture, construction and engineering organisations? How could organisations unleash the potential of IT to achieve a sustainable competitive advantage? How can organisations migrate from technology to IT-enabled business thinking? Based on the author's twenty years research experience, this book provides a holistic picture of the factors that enable architecture, construction and engineering organisations to explore the potential of IT to improve their businesses and achieve a sustainable competitive advantage. It raises awareness of the importance of the organisational 'soft issues' and the role they play in influencing the outcome of IT investments as well as addressing other complementary enablers, such as knowledge management, learning organisations, maturity models and e-readiness measurements. Real case studies are used throughout the book to illustrate various concepts and to provide the reader with a realistic and practical picture. Rethinking IT in Construction & Engineering is ideal for lecturers and researchers in architecture, construction and engineering as well as professionals at managerial level in industry.
Book Synopsis Performance of Buildings--concept and Measurement by : William Winfield Walton
Download or read book Performance of Buildings--concept and Measurement written by William Winfield Walton and published by . This book was released on 1970 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Conference entitled 'Performance of Buildings--Concept and Measurement' was held at the National Bureau of Standards, Gaithersburg, Md. on September 23-25, 1968.At the present conference, papers were presented by nineteen authors representing government and industry in such diverse disciplines as architecture, engineering, science, urban planning, and standards.These papers emphasize the prime importance of considering user needs in the development of performance criteria, the necessity of test methods to determine whether the desired performance has been achieved, and the development of performance specifications and standards.Application of these ideas to building systems, and to the planning and design of entire communities, is also discussed.(Author).
Book Synopsis Cases on Successful E-Learning Practices in the Developed and Developing World: Methods for the Global Information Economy by : Olaniran, Bolanle A.
Download or read book Cases on Successful E-Learning Practices in the Developed and Developing World: Methods for the Global Information Economy written by Olaniran, Bolanle A. and published by IGI Global. This book was released on 2009-12-31 with total page 381 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cases on Successful E-Learning Practices in the Developed and Developing World: Methods for the Global Information Economy provides eclectic accounts of case studies in different contexts of e-learning.
Book Synopsis HCI and Usability for Education and Work by : Andreas Holzinger
Download or read book HCI and Usability for Education and Work written by Andreas Holzinger and published by Springer. This book was released on 2008-11-19 with total page 503 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Workgroup Human–Computer Interaction & Usability Engineering (HCI&UE) of the Austrian Computer Society (OCG) serves as a platform for interdisciplinary - change, research and development. While human–computer interaction (HCI) tra- tionally brings together psychologists and computer scientists, usability engineering (UE) is a software engineering discipline and ensures the appropriate implementation of applications. Our 2008 topic was Human–Computer Interaction for Education and Work (HCI4EDU), culminating in the 4th annual Usability Symposium USAB 2008 held during November 20–21, 2008 in Graz, Austria (http://usab-symposium.tugraz.at). As with the field of Human–Computer Interaction in Medicine and Health Care (HCI4MED), which was our annual topic in 2007, technological performance also increases exponentially in the area of education and work. Learners, teachers and knowledge workers are ubiquitously confronted with new technologies, which are available at constantly lower costs. However, it is obvious that within our e-Society the knowledge acquired at schools and universities – while being an absolutely necessary basis for learning – may prove insufficient to last a whole life time. Working and learning can be viewed as parallel processes, with the result that li- long learning (LLL) must be considered as more than just a catch phrase within our society, it is an undisputed necessity. Today, we are facing a tremendous increase in educational technologies of all kinds and, although the influence of these new te- nologies is enormous, we must never forget that learning is both a basic cognitive and a social process – and cannot be replaced by technology.
