Designing Systems And Processes For Managing Disputes

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Designing Systems and Processes for Managing Disputes

Author : Nancy H. Rogers
Publisher : Aspen Publishing
ISBN 13 : 1543805361
Total Pages : 651 pages
Book Rating : 4.5/5 (438 download)

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Book Synopsis Designing Systems and Processes for Managing Disputes by : Nancy H. Rogers

Download or read book Designing Systems and Processes for Managing Disputes written by Nancy H. Rogers and published by Aspen Publishing. This book was released on 2018-12-03 with total page 651 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designing Systems and Processes for Managing Disputes features a hands-on, interdisciplinary approach with wide-ranging practical applications. Seven real-life case studies and numerous examples have students designing and implementing a process for resolving and preventing disputes where traditional processes have failed. This is a must-read for students and practitioners alike. New to the Second Edition: A chapter-long focus on facilitation skills for designers The addition of a seventh central case study related to processes following the Trayvon Martin shooting in Sanford, Florida A new appendix with an overview of mediation for students who have not taken a prior course in mediation An interesting new story by a Brazilian judge who used Designing Systems and Processes for Managing Disputes to create new processes to resolve multiple cases, some pending over 20 years, arising from lands taken to create a new national park A new question focusing on the issues related to designing court-connected mediation programs Updates throughout all chapters and the appendix Professors and students will benefit from: Focus on skills development for dispute systems designers A multidisciplinary approach Biographies of designers, providing students with a sense of how to get into dispute systems design work An appendix assisting students who have no background in dispute resolution, with brief overviews of negotiation, mediation, and arbitration Problems and exercises to help students apply their learning Examples of complex disputes Featured disputes including eBay, a child abuse claims tribunals, court-related mediation, intra-institutional disputes, and community and post-violence conflicts

Dispute System Design

Author : Lisa Blomgren Amsler
Publisher : Stanford University Press
ISBN 13 : 1503611361
Total Pages : 406 pages
Book Rating : 4.5/5 (36 download)

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Book Synopsis Dispute System Design by : Lisa Blomgren Amsler

Download or read book Dispute System Design written by Lisa Blomgren Amsler and published by Stanford University Press. This book was released on 2020-06-02 with total page 406 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dispute System Design walks readers through the art of successfully designing a system for preventing, managing, and resolving conflicts and legally-framed disputes. Drawing on decades of expertise as instructors and consultants, the authors show how dispute systems design can be used within all types of organizations, including business firms, nonprofit organizations, and international and transnational bodies. This book has two parts: the first teaches readers the foundations of Dispute System Design (DSD), describing bedrock concepts, and case chapters exploring DSD across a range of experiences, including public and community justice, conflict within and beyond organizations, international and comparative systems, and multi-jurisdictional and complex systems. This book is intended for anyone who is interested in the theory or practice of DSD, who uses or wants to understand mediation, arbitration, court trial, or other dispute resolution processes, or who designs or improves existing processes and systems.

Dispute Management

Author : Pauline Collins
Publisher : Cambridge University Press
ISBN 13 : 1108794718
Total Pages : 427 pages
Book Rating : 4.1/5 (87 download)

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Book Synopsis Dispute Management by : Pauline Collins

Download or read book Dispute Management written by Pauline Collins and published by Cambridge University Press. This book was released on 2021-08-26 with total page 427 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dispute Management is an introduction to dispute processes. It is a vital resource for students, lawyers and dispute practitioners.

Getting Disputes Resolved

Author : William L. Ury
Publisher : Jossey-Bass
ISBN 13 :
Total Pages : 240 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Getting Disputes Resolved by : William L. Ury

Download or read book Getting Disputes Resolved written by William L. Ury and published by Jossey-Bass. This book was released on 1988-11-25 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers tested guidelines for designing a dispute resolution system that will help handle conflicts effectively on an ongoing basis - and avoid the damaging costs of attorneys fees, lost production, and emotional injury.

Designing Conflict Management Systems

Author : Cathy A. Costantino
Publisher : Jossey-Bass
ISBN 13 :
Total Pages : 280 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Designing Conflict Management Systems by : Cathy A. Costantino

Download or read book Designing Conflict Management Systems written by Cathy A. Costantino and published by Jossey-Bass. This book was released on 1996 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: As social stresses escalate and organizations experience more turbulence and uncertainty, conflict in the workplace is on the rise. This book presents a clear, step-by-step approach for developing and evaluating conflict management systems within any organization.

Alternative Dispute Resolution for Organizations

Author : Allan J. Stitt
Publisher : Wiley
ISBN 13 : 9780471643234
Total Pages : 0 pages
Book Rating : 4.6/5 (432 download)

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Book Synopsis Alternative Dispute Resolution for Organizations by : Allan J. Stitt

Download or read book Alternative Dispute Resolution for Organizations written by Allan J. Stitt and published by Wiley. This book was released on 2000-01-10 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Alternative Dispute Resolution (ADR) is a rapidly growing field, due to its popularity as an alternative to long and expensive lawsuits. ADR involves resolving disputes of any kind outside of the judicial system, through negotiation, mediation, arbitration, and other processes. This book is for people who work within organizations and are involved in disputes themselves, or for people who are required to deal with or resolve disputes. It covers how to set up a dispute resolution process in an organization.

Conflict Management for Managers

Author : Susan S. Raines
Publisher : John Wiley & Sons
ISBN 13 : 1118415485
Total Pages : 357 pages
Book Rating : 4.1/5 (184 download)

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Book Synopsis Conflict Management for Managers by : Susan S. Raines

Download or read book Conflict Management for Managers written by Susan S. Raines and published by John Wiley & Sons. This book was released on 2012-12-14 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Raines masterfully blends the latest empirical research on workplace conflict with practical knowledge, skills, and tools to effectively manage and prevent a wide range of conflict episodes. This is a highly applicable ‘top shelf book’ that will assist anyone from the aspiring manager to top level management and leadership in the public, private, and nonprofit sectors. It will also be a fast favorite of professors, trainers, and students of business and conflict management.” - Brian Polkinghorn, Distinguished Professor, Center for Conflict Resolution, Salisbury University. “With her broad dispute resolution, teaching, and editing experience, Susan Raines is uniquely qualified to organize what is known about conflict management in the workplace. She has succeeded in providing private, public, and nonprofit managers with accessible concepts and tools to deal effectively with the internal and external conflicts they must confront every day. Essential reading for all managers!” - Alan E. Gross, senior director, training coordinator, New York Peace Institute “After reading an advance copy of Raine’s impressive book, I can’t wait to begin to use it as a seminal text in my classes in organizational conflict. I am amazed at her ability to cover so well such disparate subjects as systems design, public policy disputes, small and large group processes, customer conflicts, conflicts in a unionized environment, and conflicts within regulatory contexts. Her user-friendly writing style is enhanced by her salient examples of exemplary and mistake-laden practices within public and private sector organizations. A ‘must-read’ for scholars, students, and practitioners interested in organizational conflict.” - Neil H. Katz, professor, Conflict Analysis and Resolution, Nova-Southeastern University “Conflict management skills are essential to a manager’s success. Raines, a leading scholar and practitioner, provides a comprehensive and strategic new guide to these critical skills and how to use them in any organization.” - Lisa Blomgren Bingham, Keller-Runden Professor of Public Service, School of Public and Environmental Affairs, Indiana University

Emerging Systems for Managing Workplace Conflict

Author : David B. Lipsky
Publisher : Jossey-Bass
ISBN 13 :
Total Pages : 442 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Emerging Systems for Managing Workplace Conflict by : David B. Lipsky

Download or read book Emerging Systems for Managing Workplace Conflict written by David B. Lipsky and published by Jossey-Bass. This book was released on 2003-04-25 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emerging Systems of Managing Workplace Conflict presents illustrative real-life examples as well as cutting-edge methods and tools for integrating systems of dispute resolution into standard corporate procedures. This vital resource investigates the systems organizations have developed to manage common and costly workplace conflicts involving supervisor-employee relationships; race, age, and gender discrimination complaints; sexual harassment; occupational safety and health; reasonable accommodation of the disabled; and wrongful termination as well as other problems stemming from governmental regulations and court actions. Drawing on the authors' vast research and frontline experience with a wide variety of corporations and organizations, this important book examines successful responses to universal workplace problems and conflicts. In addition, the book is filled with illuminating case examples and stories from organizations, such as Brown and Root, Kaufman and Broad, Warner Brothers, Universal-Studios, Kaiser Permanente, the United States Postal Service, Johnson & Johnson, Shell, Prudential, and others, that have instituted systems of dispute resolution in response to ongoing destructive conflict, expensive litigation, and crippling settlements. This book offers an enormously useful approach for the application of the most up-to-date systems of organizational conflict resolution and shows how this approach can work in specific situations to save time and money.

The Handbook of Dispute Resolution

Author : Michael L. Moffitt
Publisher : John Wiley & Sons
ISBN 13 : 1118429834
Total Pages : 580 pages
Book Rating : 4.1/5 (184 download)

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Book Synopsis The Handbook of Dispute Resolution by : Michael L. Moffitt

Download or read book The Handbook of Dispute Resolution written by Michael L. Moffitt and published by John Wiley & Sons. This book was released on 2012-06-28 with total page 580 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume is an essential, cutting-edge reference for all practitioners, students, and teachers in the field of dispute resolution. Each chapter was written specifically for this collection and has never before been published. The contributors--drawn from a wide range of academic disciplines--contains many of the most prominent names in dispute resolution today, including Frank E. A. Sander, Carrie Menkel-Meadow, Bruce Patton, Lawrence Susskind, Ethan Katsh, Deborah Kolb, and Max Bazerman. The Handbook of Dispute Resolution contains the most current thinking about dispute resolution. It synthesizes more than thirty years of research into cogent, practitioner-focused chapters that assume no previous background in the field. At the same time, the book offers path-breaking research and theory that will interest those who have been immersed in the study or practice of dispute resolution for years. The Handbook also offers insights on how to understand disputants. It explores how personality factors, emotions, concerns about identity, relationship dynamics, and perceptions contribute to the escalation of disputes. The volume also explains some of the lessons available from viewing disputes through the lens of gender and cultural differences.

Dispute System Design

Author : Lisa Blomgren Amsler
Publisher :
ISBN 13 : 9780804771764
Total Pages : 0 pages
Book Rating : 4.7/5 (717 download)

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Book Synopsis Dispute System Design by : Lisa Blomgren Amsler

Download or read book Dispute System Design written by Lisa Blomgren Amsler and published by . This book was released on 2020 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is dispute system design? -- Analytic framework for dispute system design -- System building blocks : processes for preventing, managing, and resolving conflict -- System design practice -- Accountability : evaluating dispute system design -- Ethics in system design -- Court programs -- Claims facilities -- Communities and justice -- Labor relations : the birthplace of dispute system design -- Managing conflict in employment -- Arbitration in commercial and employment designs -- Commercial disputes -- Consumer disputes -- Transitional justice -- International dispute resolution -- Collaborative governance and dispute system design -- Designing dispute systems for the environment.

Managing Complexity

Author : G. Rzevski
Publisher : WIT Press
ISBN 13 : 1845649362
Total Pages : 217 pages
Book Rating : 4.8/5 (456 download)

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Book Synopsis Managing Complexity by : G. Rzevski

Download or read book Managing Complexity written by G. Rzevski and published by WIT Press. This book was released on 2014-03-25 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Complexity is the first book that clearly defines the concept of Complexity, explains how Complexity can be measured and tuned, and describes the seven key features of Complex Systems: ConnectivityAutonomyEmergencyNonequilibriumNon-linearitySelf-organisationCo-evolution The thesis of the book is that complexity of the environment in which we work and live offers new opportunities and that the best strategy for surviving and prospering under conditions of complexity is to develop adaptability to perpetually changing conditions. An effective method for designing adaptability into business processes using multi-agent technology is presented and illustrated by several extensive examples, including adaptive, real-time scheduling of taxis, see-going tankers, road transport, supply chains, railway trains, production processes and swarms of small space satellites. Additional case studies include adaptive servicing of the International Space Station; adaptive processing of design changes of large structures such as wings of the largest airliner in the world; dynamic data mining, knowledge discovery and distributed semantic processing. Finally, the book provides a foretaste of the next generation of complex issues, notably, The Internet of Things, Smart Cities, Digital Enterprises and Smart Logistics.

Collaborative Approaches to Resolving Conflict

Author : Myra Warren Isenhart
Publisher : SAGE Publications
ISBN 13 : 1452263531
Total Pages : 257 pages
Book Rating : 4.4/5 (522 download)

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Book Synopsis Collaborative Approaches to Resolving Conflict by : Myra Warren Isenhart

Download or read book Collaborative Approaches to Resolving Conflict written by Myra Warren Isenhart and published by SAGE Publications. This book was released on 2000-03-20 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: "It provides a very good overview of the field of conflict resolution, an overview that is not to be found in any other existing volume. I very much like the breadth of coverage, as well as the use of the profiles of conflict resolution professionals. The authors write very well, and the book will be accessible to a wide audience." ̄Eban Weitzman, Ph.D., Graduate Programs in Dispute Resolution, University of Massachusetts, Boston "I liked this book quite a lot. Its combination of theory, practice, and professional profiles is an innovative and very useful approach." ̄Heidi Burgess, Conflict Research Consortium, University of Colorado, Boulder "Whether you are dealing with a conflict on Capitol Hill or in a local community, this book will be an extraordinarily useful tookit for helping you to turn paralysis into progress." ̄Mark Gerzon, author of A House Divided: Six Belief Systems Struggling for America′s Soul If you′ve ever wondered how best to approach a conflict, Collaborative Approaches to Resolving Conflict will help you choose the right method for your problem. Using the same tool for different kinds of conflict often leaves us feeling stuck and frustrated. Authors Myra Warren Isenhart and Michael L. Spangle explain the major approaches to managing disputes at home, in the workplace or school, within communities, or in the international arena. The reader will find that each approach is illustrated with recent examples of what can go wrong and how to respond most appropriately. This book includes the following approaches: Negotiation Mediation Facilitation Arbitration Judicial Processes Profiles of experienced and respected practitioners accompany each approach. These well-known men and women describe how they entered their chosen field, what their work is like, and what topics are controversial in their areas.

Controlling the Costs of Conflict

Author : Karl A. Slaikeu
Publisher : John Wiley & Sons
ISBN 13 : 1118502779
Total Pages : 253 pages
Book Rating : 4.1/5 (185 download)

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Book Synopsis Controlling the Costs of Conflict by : Karl A. Slaikeu

Download or read book Controlling the Costs of Conflict written by Karl A. Slaikeu and published by John Wiley & Sons. This book was released on 2012-07-16 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written for non-experts in jargon-free language, this work shows how to create systems within organizations that preempt the monetary, strategic, and emotional costs associated with on-the-job conflict. Its clear and simple approach translates advanced concepts into practical how-tos and provides readers with four guiding principles they can follow to create conflict control systems of their own. Amply illustrated with real-world examples, it details the policies, procedures, and practices that make for successful control systems and tells precisely how to implement them.

Reducing Construction Costs

Author : National Research Council
Publisher : National Academies Press
ISBN 13 : 030917998X
Total Pages : 68 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Reducing Construction Costs by : National Research Council

Download or read book Reducing Construction Costs written by National Research Council and published by National Academies Press. This book was released on 2007-10-09 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: The National Academy of Construction (NAC) has determined that disputes, and their accompanying inefficiencies and costs, constitute a significant problem for the industry. In 2002, the NAC assessed the industry's progress in attacking this problem and determined that although the tools, techniques, and processes for preventing and efficiently resolving disputes are already in place, they are not being widely used. In 2003, the NAC helped to persuade the Center for Construction Industry Studies (CCIS) at the University of Texas and the Alfred P. Sloan Foundation to finance and conduct empirical research to develop accurate information about the relative transaction costs of various forms of dispute resolution. In 2004 the NAC teamed with the Federal Facilities Council (FFC) of the National Research Council to sponsor the "Government/Industry Forum on Reducing Construction Costs: Uses of Best Dispute Resolution Practices by Project Owners." The forum was held on September 23, 2004, at the National Academy of Sciences in Washington, D.C. Speakers and panelists at the forum addressed several topics. Reducing Construction Costs addresses topics such as the root causes of disputes and the impact of disputes on project costs and the economics of the construction industry. A second topic addressed was dispute resolution tools and techniques for preventing, managing, and resolving construction- related disputes. This report documents examples of successful uses of dispute resolution tools and techniques on some high-profile projects, and also provides ways to encourage greater use of dispute resolution tools throughout the industry. This report addresses steps that owners of construction projects (who have the greatest ability to influence how their projects are conducted) should take in order to make their projects more successful.

How Mediation Works

Author : Stephen B. Goldberg
Publisher : Emerald Group Publishing
ISBN 13 : 178714223X
Total Pages : 137 pages
Book Rating : 4.7/5 (871 download)

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Book Synopsis How Mediation Works by : Stephen B. Goldberg

Download or read book How Mediation Works written by Stephen B. Goldberg and published by Emerald Group Publishing. This book was released on 2017-04-28 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: How Mediation Works will introduce management and law students as well as businesses to this art of conflict resolution from the behavioral perspective, while also providing a valuable resource to continuing education programs, mediation training, and lawyers to familiarize clients with the mediation process.

Configuration Management

Author : Joseph Sorrentino
Publisher : CRC Press
ISBN 13 : 9781420075144
Total Pages : 105 pages
Book Rating : 4.0/5 (751 download)

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Book Synopsis Configuration Management by : Joseph Sorrentino

Download or read book Configuration Management written by Joseph Sorrentino and published by CRC Press. This book was released on 2016-04-19 with total page 105 pages. Available in PDF, EPUB and Kindle. Book excerpt: Best Practices in Configuration Management to Ensure Quality Many organizations are invoking a new kind of management technique – Configuration Management – meant to ensure a product maintains its originally intended design, materials, composition, and processing throughout its entire lifecycle. This method moves away from current supply chain thinking, in which products often undergo countless changes throughout the process. Configuration Management: Implementation, Principles, and Applications for Manufacturing Industries decreases the risk of safety breaches and timely and expensive changes, while preserving the quality of the end product. This volume provides businesses with the management objectives necessary for survival in today’s corporate structure. Examines the Lost Tribal Wisdom of Project Management This valuable guide emphasizes that configuration management is driven by designers, not by the often unpredictable whims of end-users. It also addresses ways to overcome missing tribal wisdom – the tendency to fall into the new-newer-newest syndrome, always looking for the next great technology, software, etc. The book contains more than 60 reader-friendly tables, figures, and checklists to help bolster understanding of these and other discussed management concepts. The author emphasizes these foundational principles: Configuration management is designed to turn perception into reality If changes are made to configuration items, the safety of the product could be breached Configuration item selections must be made by a team, not by one person or department In addition to providing an unprecedented overview of this groundbreaking management style, this text presents case studies in which an understanding of configuration management principles would have saved valuable time and financial resources. It effectively provides the knowledge base industrial, project management, and Lean engineers need to learn, implement, and apply the tried-and-trusted strategies of configuration management in any company.

Handbook of Measurements

Author : Adedeji B. Badiru
Publisher : CRC Press
ISBN 13 : 1482225239
Total Pages : 706 pages
Book Rating : 4.4/5 (822 download)

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Book Synopsis Handbook of Measurements by : Adedeji B. Badiru

Download or read book Handbook of Measurements written by Adedeji B. Badiru and published by CRC Press. This book was released on 2018-10-08 with total page 706 pages. Available in PDF, EPUB and Kindle. Book excerpt: Planning, measuring, and paying attention to details form the basis for all successful engineering operations. Measurements pervade everything we do and must be viewed from a systems perspective. A comprehensive all-encompassing guide to measurements, Handbook of Measurements: Benchmarks for Systems Accuracy and Precision focuses on high-level engineering computations essential for benchmarks and technical innovation. The book uses a systems framework and a technically rigorous approach to systems linking of measurements—an approach that sets it apart from other handbooks. The popular saying "measure twice and cut once" bears out the importance of measurements in human endeavors. This handbook covers both qualitative and quantitative topics of measurement. It opens with a chapter on the fundamentals of measurement and includes coverage of human-centric measurements, such as measurement of personnel productivity and contractor performance. It concludes with three appendices on measurement, references, conversion factors, equations, formulas, and statistics for measurement. It is well understood that humans cannot manage anything that cannot be measured. All elements involved in our day-to-day decision making involve some form of measurement, whether in the kitchen, retail, sports, service operations, geographical exploration, health care delivery, worker productivity, clothing design, engineering product design, or space craft launching. Measuring an attribute of a system and then analyzing it against some standard, some specification, some best practice, or some benchmark empower a decision maker to take appropriate and timely actions. This book gives you a guide for sustainable practices to ensure accurate measurements, helping you make decisions backed by metrics.