Designing Service Processes To Unlock Value Third Edition

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Designing Service Processes to Unlock Value, Third Edition

Author : Joy M. Field
Publisher : Business Expert Press
ISBN 13 : 1953349277
Total Pages : 208 pages
Book Rating : 4.9/5 (533 download)

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Book Synopsis Designing Service Processes to Unlock Value, Third Edition by : Joy M. Field

Download or read book Designing Service Processes to Unlock Value, Third Edition written by Joy M. Field and published by Business Expert Press. This book was released on 2020-12-16 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in the service process, not only through self-service but also by providing information to the service provider to create a more personalized service experience. Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. Readers will learn about frameworks for value co-creation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. And with the growing number of alternatives for designing service processes and determining who performs the various service tasks, service performance outcomes are increasingly dependent on the knowledge, skills, and abilities—that is, capabilities—of both service providers and customers. Thus, the book concludes with approaches to unlock these capabilities–and further boost value co-creation.

Designing Service Processes to Unlock Value, Second Edition

Author : Joy M. Field
Publisher : Business Expert Press
ISBN 13 : 1631573969
Total Pages : 161 pages
Book Rating : 4.6/5 (315 download)

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Book Synopsis Designing Service Processes to Unlock Value, Second Edition by : Joy M. Field

Download or read book Designing Service Processes to Unlock Value, Second Edition written by Joy M. Field and published by Business Expert Press. This book was released on 2016-10-14 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in the service process, not only through self-service but also through providing information to the service provider to create a more personalized service experience. Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. Readers will learn about frameworks for value Co-Creation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. The book concludes with approaches to unlock these capabilities-and further boost value Co-Creation. This second edition includes new and updated examples of technology-enabled innovations that provide unprecedented flexibility in service process design and continue to transform how service providers and customers co-produce services. At the same time, readers will see how these innovations can have important-and sometimes surprising-impacts on the nature of the benefit and cost tradeoffs and synergies that determine value Co-Creation.

Designing Service Processes to Unlock Value

Author : Joy M. Field
Publisher : Business Expert Press
ISBN 13 : 1606493051
Total Pages : 144 pages
Book Rating : 4.6/5 (64 download)

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Book Synopsis Designing Service Processes to Unlock Value by : Joy M. Field

Download or read book Designing Service Processes to Unlock Value written by Joy M. Field and published by Business Expert Press. This book was released on 2012-11-05 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: The service process design landscape is changing, with a much broader range of design options now available. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in the service process not only through self-service but also by providing information to the service provider to create a more personalized service experience. This book explores how service processes can be designed to leverage opportunities for service providers and customers to cocreate value. Inside, you will learn about frameworks for value cocreation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. And with the growing involvement of customers in performing service tasks, service process outcomes are increasingly dependent on the capabilities of both service providers and customers. You will learn about real approaches to unlocking these capabilities to further boost value cocreation.

Service in the AI Era

Author : Jim Spohrer
Publisher : Business Expert Press
ISBN 13 : 1637423047
Total Pages : 171 pages
Book Rating : 4.6/5 (374 download)

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Book Synopsis Service in the AI Era by : Jim Spohrer

Download or read book Service in the AI Era written by Jim Spohrer and published by Business Expert Press. This book was released on 2022-08-26 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you prepared for the coming AI era? AI advances will profoundly change your daily service interactions, so this book provides readers with a necessary understanding of service, the application of resources (e.g., knowledge) for the benefit of another. In just minutes, you can learn about today’s use of early-stage AI for automation and augmentation, and essential elements of service science, service-dominant (S-D) logic, and Service Dominant Architecture (SDA). Ultimately improved service for all is possible with human-level AI and digital twins – but requires investing wisely in better models: Better models of the world both complex natural and social systems (science), better mental-models in people to improve interactions (logic), better cultural and structural models of organizations to improve change (architecture), and better trusted and responsible AI models. The service innovation community studies and builds better models to improve interactions and change in business and society. The book challenges all responsible actors – individuals, businesses, universities, and governments – to invest systematically and wisely to upskill with AI (the X+AI vision). The service innovation community is a growing transdiscipline harnessing all disciplines to become better T-shaped professionals. Extensive end notes, bibliography, and index are provided.

The Vice Chairman’s Doctrine

Author : Ian Domowitz
Publisher : Business Expert Press
ISBN 13 : 1637422318
Total Pages : 190 pages
Book Rating : 4.6/5 (374 download)

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Book Synopsis The Vice Chairman’s Doctrine by : Ian Domowitz

Download or read book The Vice Chairman’s Doctrine written by Ian Domowitz and published by Business Expert Press. This book was released on 2022-03-28 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are books about product and companies but no books about a company as a product. The Vice Chair arrives from orbit around a corporation with a doctrine of leadership without authority for business warriors who reject control, live in a world of influencers, and aspire to become one. Process and culture converge as competitive advantage by refashioning priorities for Industry 4.0 through unorthodox lenses in a no holds-barred treatment of influence and leverage complete with coaching, mantras, and essential tales of leadership. Competitive action is focused through design thinking and transformation within a social system. A greater metamorphosis combines personal development with management of a company as though it were a product, leading to culture, branding, and innovation in the form of actionable values.

Evolving With Inclusive Business in Emerging Markets

Author : Rajagopal
Publisher : Business Expert Press
ISBN 13 : 1637424043
Total Pages : 219 pages
Book Rating : 4.6/5 (374 download)

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Book Synopsis Evolving With Inclusive Business in Emerging Markets by : Rajagopal

Download or read book Evolving With Inclusive Business in Emerging Markets written by Rajagopal and published by Business Expert Press. This book was released on 2022-11-07 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book discusses the attributes of inclusive business by engaging people (customers and stakeholders) in creating social and customer values and enhancing business growth among customer-centric companies. Corporate policy and implications of the inclusiveness in businesses on social development constitute the core discussion in this book. Inclusivity concepts and arguments are endorsed by case studies across the developing economies. Philosophy and practices of inclusive business through theoretical foundations, design arguments, and managerial analysis has been discussed across five chapters. Discussion on the success of inclusive businesses in the context of innovation, technology, and new product development which motivated people-led companies to adapt to agile business modeling and drive co-creation and coevolution initiatives are central to this book.

Hidden Challenges

Author : Elizabeth Florent Treacy
Publisher : Business Expert Press
ISBN 13 : 163742308X
Total Pages : 235 pages
Book Rating : 4.6/5 (374 download)

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Book Synopsis Hidden Challenges by : Elizabeth Florent Treacy

Download or read book Hidden Challenges written by Elizabeth Florent Treacy and published by Business Expert Press. This book was released on 2022-10-10 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: Going far beyond a purely rational-structural way of looking at change in organizations, this book contributes well researched insights into often-overlooked organizational blind spots. The authors share their own experiences in clear and accessible language, exploring recovery from cumulative crises; nostalgia and postalgia; victimization of leaders; dealing with narcissistic leaders; and a writing process for reducing anxiety through self-reflection. Anyone who works in an organization—large or small—will gain new perspectives on the most difficult challenge of all: understanding human behavior in times of change.

Compassion-Driven Innovation

Author : Nicole Reineke
Publisher : Business Expert Press
ISBN 13 : 1637421621
Total Pages : 209 pages
Book Rating : 4.6/5 (374 download)

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Book Synopsis Compassion-Driven Innovation by : Nicole Reineke

Download or read book Compassion-Driven Innovation written by Nicole Reineke and published by Business Expert Press. This book was released on 2022-01-04 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is for pathfinders— product, services, business, and nonprofit managers searching for ways to reach beyond the artificial barriers that constrain innovation and make “work” harder. Inspired by real life trailblazers and their own experiences, the authors decode the secrets of achieving breakthrough success at both organizational and interpersonal levels. Learn to use their methodology with the help of checklists and detailed examples that will transform your thinking and skills.

Servitization

Author : Antonio Pérez Márquez
Publisher : Business Expert Press
ISBN 13 : 1637424213
Total Pages : 146 pages
Book Rating : 4.6/5 (374 download)

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Book Synopsis Servitization by : Antonio Pérez Márquez

Download or read book Servitization written by Antonio Pérez Márquez and published by Business Expert Press. This book was released on 2022-11-09 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing a servitization strategy is a tough managerial challenge due to the delicate and high business implications. What do you need to know to achieve the outcomes the company wants? A reliable, practical, and effective instrument and a relevant dynamic managerial capability for motivation and adoption decision. This is the value proposition of Servitization: Assessment Protocol for Action. Servitization is about adding service value to the manufacturing business. The concise content develops pioneering processes and application models through its 5 chapters, written in a colloquial way with real examples while offering corresponding application dynamics that allow incorporating the reader's own experiences on the subject. This book is a suitable support for directors and managers of the manufacturing industry, as well as a tool for immediate action for the professionals interested in the business service innovation model, university professors and students, researchers and consultants, and anyone interested in adding value of service to your business.

Platform Thinking

Author : Daniel Trabucchi
Publisher : Business Expert Press
ISBN 13 : 1637424477
Total Pages : 238 pages
Book Rating : 4.6/5 (374 download)

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Book Synopsis Platform Thinking by : Daniel Trabucchi

Download or read book Platform Thinking written by Daniel Trabucchi and published by Business Expert Press. This book was released on 2023-05-10 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: What does platform thinking mean? It is the ability to put platform-based mechanisms at the core of digital business transformations in business. Digital platforms like Uber, Spotify, Airbnb, Booking.com, and many others completely re-shaped the daily life of millions of users. However, many innovation leaders struggle to conceive the significance of their impact. Platform-based business models are not just the real of geeks’ startups, digital services, and Unicorns. This book shows there that their potential in creating value is higher than suspected. Even though platform ecosystems are complex, readers will take on a journey to become platform thinkers. Their eyes will be trained to look beyond what’s visible and start reading the platform world around them. Then, they will be guided into a step-by-step process and learn how to write a new platform model from scratch. This book is the result of a decade of research. It offers both a framework and practical instruments to champion digital transformation in any organization. It is specially intended for those who are interested in the glittering platform world and are still trying to figure it out.

The Future Is BIG

Author : Uma Vanka
Publisher : Business Expert Press
ISBN 13 : 1637424922
Total Pages : 234 pages
Book Rating : 4.6/5 (374 download)

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Book Synopsis The Future Is BIG by : Uma Vanka

Download or read book The Future Is BIG written by Uma Vanka and published by Business Expert Press. This book was released on 2023-08-24 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to benefit from emerging technologies From the daggers and axes of the cavemen societies to today’s spacecraft, self-driving cars, metaverses, and AI-filled societies, technology has significantly emerged and brought about a massive transformation to our lives. The pace of this innovation has been particularly colossal in this industrial era, continuously disrupting our lives. Where will this imminent tech take us in the future? This book will dissect how various aspects of our lives will be transformed in the years to come, with a particular focus on how to benefit from these emerging technologies. You will gain a 360-degree view by getting a historical perspective of technology since discussions about the future are seldom complete without history. The ongoing debate on whether technology will replace our jobs in the future is causing great panic. Technology will not take away our jobs; lack of technology certainly will. This book provides a freight of the latest tech-driven trends to equip everyone to face the future, like a one-time software upgrade. Whether you're a freshly graduated student, a bewildered parent, or a tech enthusiast, this book offers everything you need to stay ahead of the game. It will also help budding entrepreneurs and corporate professionals identify opportunities to incorporate tech into their businesses through a glimpse into the future.

Complex Service Delivery Processes, Third Edition

Author : Jean Harvey
Publisher : Quality Press
ISBN 13 : 0873899164
Total Pages : 407 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis Complex Service Delivery Processes, Third Edition by : Jean Harvey

Download or read book Complex Service Delivery Processes, Third Edition written by Jean Harvey and published by Quality Press. This book was released on 2015-08-14 with total page 407 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on complex services, that is, services embodying the knowledge and capabilities of professionals, sought because of the clients lack of knowledge or skills in specialized fields. This book is also concerned with the many organizations, such as hospitals and banks, that provide services requiring a mixture of professional and other services to produce the results that customers or clients need. Professionals, semi-professionals, and technical workers laboring in all spheres of human endeavor, from law to medicine, accounting to engineering, social work to architecture, who are involved or are interested in taking part in managing their businesses, small or large, will find this book an invaluable tool in achieving success. This third edition comes with an augmented value proposition: as you read and try to understand and experiment with the material, you are invited at various points to view video clips, lasting between 15 and 25 minutes, that will clarify, complement, illustrate, or go further than what you are reading.

Materials and Process Selection for Engineering Design, Third Edition

Author : Mahmoud M. Farag
Publisher : CRC Press
ISBN 13 : 1466564091
Total Pages : 540 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Materials and Process Selection for Engineering Design, Third Edition by : Mahmoud M. Farag

Download or read book Materials and Process Selection for Engineering Design, Third Edition written by Mahmoud M. Farag and published by CRC Press. This book was released on 2013-11-19 with total page 540 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introducing a new engineering product or changing an existing model involves making designs, reaching economic decisions, selecting materials, choosing manufacturing processes, and assessing its environmental impact. These activities are interdependent and should not be performed in isolation from each other. This is because the materials and processes used in making the product can have a large influence on its design, cost, and performance in service. Since the publication of the second edition of this book, changes have occurred in the fields of materials and manufacturing. Industries now place more emphasis on manufacturing products and goods locally, rather than outsourcing. Nanostructured and smart materials appear more frequently in products, composites are used in designing essential parts of civilian airliners, and biodegradable materials are increasingly used instead of traditional plastics. More emphasis is now placed on how products affect the environment, and society is willing to accept more expensive but eco-friendly goods. In addition, there has been a change in the emphasis and the way the subjects of materials and manufacturing are taught within a variety of curricula and courses in higher education. This third edition of the bestselling Materials and Process Selection for Engineering Design has been comprehensively revised and reorganized to reflect these changes. In addition, the presentation has been enhanced and the book includes more real-world case studies.

Designing Mobile Service Systems - Revised Second Edition

Author : E.A.M. van de Kar
Publisher : IOS Press
ISBN 13 : 1607503727
Total Pages : 248 pages
Book Rating : 4.6/5 (75 download)

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Book Synopsis Designing Mobile Service Systems - Revised Second Edition by : E.A.M. van de Kar

Download or read book Designing Mobile Service Systems - Revised Second Edition written by E.A.M. van de Kar and published by IOS Press. This book was released on 2008-10-08 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication is the second in the Research in Design series. Design is an effort that enjoys a growing attention in the academic world. At Delft University of Technology design is a recognized part of science. Like other technical universities, Delft is rooted in the engineering field. And in spite of questions like ‘what is design’, ‘what is engineering’ and ‘what is science’, which can be debated in long sessions, and differences that are hard to explain, it is possible to feel the differences. In this book the authors contribute to the development of a design language for the service domain. In general the engineering discipline is expanding into a field that embraces perspectives of more disciplines and actors, next to the engineer who is responsible for the artefact. The first volume in this Research in Design Series stresses the stakeholder oriented approach in the domain of architecture and urban planning (Binnekamp, van Gunsteren, & van Loon, 2006). The domain in this volume is services. This is a field in which the involvement of different stakeholders with different interests in the design process is particularly a critical success factor. A note on the second edition: improvements have been made to the text and illustrations. Apart from that the first and second edition are interchangeable.

Reliable Design of Medical Devices, Third Edition

Author : Richard C. Fries
Publisher : CRC Press
ISBN 13 : 1439894914
Total Pages : 505 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Reliable Design of Medical Devices, Third Edition by : Richard C. Fries

Download or read book Reliable Design of Medical Devices, Third Edition written by Richard C. Fries and published by CRC Press. This book was released on 2012-09-06 with total page 505 pages. Available in PDF, EPUB and Kindle. Book excerpt: As medical devices become even more intricate, concerns about efficacy, safety, and reliability continue to be raised. Users and patients both want the device to operate as specified, perform in a safe manner, and continue to perform over a long period of time without failure. Following in the footsteps of the bestselling second edition, Reliable Design of Medical Devices, Third Edition shows you how to improve reliability in the design of advanced medical devices. Reliability engineering is an integral part of the product development process and of problem-solving activities related to manufacturing and field failures. Mirroring the typical product development process, the book is organized into seven parts. After an introduction to the basics of reliability engineering and failures, it takes you through the concept, feasibility, design, verification and validation, design transfer and manufacturing, and field activity phases. Topics covered include Six Sigma for design, human factors, safety and risk analysis, and new techniques such as accelerated life testing (ALT) and highly accelerated life testing (HALT). What’s New in This Edition Updates throughout, reflecting changes in the field An updated software development process Updated hardware test procedures A new layout that follows the product development process A list of deliverables needed at the end of each development phase Incorporating reliability engineering as a fundamental design philosophy, this book shares valuable insight from the author’s more than 35 years of experience. A practical guide, it helps you develop a more effective reliability engineering program—contributing to increased profitability, more satisfied customers, and less risk of liability.

Processes and Design for Manufacturing

Author : Sherif D. El Wakil
Publisher : Brooks/Cole
ISBN 13 : 9780534951658
Total Pages : 0 pages
Book Rating : 4.9/5 (516 download)

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Book Synopsis Processes and Design for Manufacturing by : Sherif D. El Wakil

Download or read book Processes and Design for Manufacturing written by Sherif D. El Wakil and published by Brooks/Cole. This book was released on 1998 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides comprehensive and in-depth coverage of manufacturing processes from the standpoint of the product designer. Reflecting a growing need in industry and education for design-driven instruction, this book demonstrates the importance of considering the selection of manufacturing method early in the design process, illustrating how the selection of method directly affects the geometric characteristics of products. Beginning with a study of the design process itself in Chapter 1, readers are taken through the product development process, with concurrent engineering presented in Chapter 2 (new to this Second Edition) and cost - as a factor affecting design and manufacturability - covered in a new Chapter 11. Augmenting the book's design orientation are new chapters on design for assemble (Chapter 12) and environmentally conscious design and manufacturing (Chapter 13). The book also includes a wealth of worked-out design examples and design projects (in Chapters 3-11), and an appendix on materials engineering that explains how materials are selected in the design of products. This book provides engineers and product designers with solidly quantitative, design-driven discussion of manufacturing processes that supports a systems approach to manufacturing.

Essentials of Service Design

Author : Scott E. Sampson
Publisher :
ISBN 13 : 9781481871655
Total Pages : 240 pages
Book Rating : 4.8/5 (716 download)

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Book Synopsis Essentials of Service Design by : Scott E. Sampson

Download or read book Essentials of Service Design written by Scott E. Sampson and published by . This book was released on 2012 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: THIS IS THE OLD 2nd EDITION. YOU SHOULD INSTEAD ORDER THE NEW EDITION. Services represent the largest portion of economic activity in developed nations, and are likely an important part of your business. Unfortunately, services traditionally have lacked the rigorous design tools we see used in designing physical products. This book describes a simple yet powerful service design tool known as PCN Analysis. The PCN tool will allow you to document and analyze the provider-customer interactions that take place in your business, showing where increased value can be realized by strategic repositioning of process elements. This book shows how firms can optimally design service operations to achieve value objectives. Firms that use this tool will be able to deliver exceptional service at lower costs than competing firms.