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Departmental Report 2009 H M Revenue And Customs
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Book Synopsis Departmental Report 2009 H. M. Revenue and Customs by : Great Britain. HM Revenue & Customs
Download or read book Departmental Report 2009 H. M. Revenue and Customs written by Great Britain. HM Revenue & Customs and published by . This book was released on 2009-07-28 with total page 95 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dated July 2009
Book Synopsis H. M. Revenue and Customs Departmental Autumn Performance Report 2009 by : Great Britain. HM Revenue & Customs
Download or read book H. M. Revenue and Customs Departmental Autumn Performance Report 2009 written by Great Britain. HM Revenue & Customs and published by The Stationery Office. This book was released on 2009 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: HMRC is the UK's tax administration, responsible for administering income tax, corporation tax, VAT, National Insurance contributions, excise dutes, environmental taxes, insurance premium tax, capital gains tax, petroleum revenue tax and stamp duty. It is also responsible for the payment of tax credits, child benefit and child trust fund endowments. Some of the achievements recorded for the first part of 2009-10 include: collection of over £209 billion in revenue; delivery of the biggest change to PAYE system in 20 years with the launch of the new PAYE Service and Work Management System (MPPC); delivery of the largest learning intervention in the UK this year with that new service; delivered 14 full or partial vacations of HMRC locations resulting in savings of £6.8 million; achieving platinum status in the Business in the Community Corporate Responsibility Index and the launching of the Health in Pregnancy Grant
Author :Great Britain: Parliament: House of Commons: Treasury Committee Publisher :The Stationery Office ISBN 13 :9780215544506 Total Pages :186 pages Book Rating :4.5/5 (445 download)
Book Synopsis Administration and expenditure of the Chancellor's departments, 2008-09 by : Great Britain: Parliament: House of Commons: Treasury Committee
Download or read book Administration and expenditure of the Chancellor's departments, 2008-09 written by Great Britain: Parliament: House of Commons: Treasury Committee and published by The Stationery Office. This book was released on 2010-03-09 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Chancellor's departments faced extraordinary challenges during 2008-09, mainly arising from the need to respond to the emerging financial crisis and associated economic downturn. The report concludes that it is very difficult to draw final conclusions regarding their level of success - too much remains unfinished business. It draws attention, in particular, to the new relationship between the Treasury and UKFI, and recommends that the Government considers whether the formal terms of the relationship need some re-definition in the light of experience. The report is particularly concerned by the dire results for HM Revenue & Customs (HMRC) of a cross-Government staff survey pilot study. The Report calls for HMRC management to publish a clear and detailed plan to provide focus and direction to their efforts to re-engage with their workforce. Noting a rise in customer complaints and that, on average, only 57 per cent of calls to HMRC contact centres were answered during 2008-09. HMRC should publish more data to enable effective scrutiny of its performance against its targets, data which is essential for tax gaps to be closed and for the take up of the working tax credit to be assessed and improved. The Report is critical of the failure of most departments to provide accurate and timely monthly in-year figures to the Treasury. Other sections of the report cover National Savings & Investment, the revaluation of UK statutory ports and the performance of the Royal Mint.
Author :Great Britain: Parliament: House of Commons: Treasury Committee Publisher :The Stationery Office ISBN 13 :9780215561039 Total Pages :206 pages Book Rating :4.5/5 (61 download)
Book Synopsis Administration and effectiveness of HM Revenue and Customs by : Great Britain: Parliament: House of Commons: Treasury Committee
Download or read book Administration and effectiveness of HM Revenue and Customs written by Great Britain: Parliament: House of Commons: Treasury Committee and published by The Stationery Office. This book was released on 2011-07-30 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report identified serious concerns in a number of areas, including: unacceptable difficulties contacting HMRC by phone during peak periods; endemic delays in responding to post; and an increasing focus on online communication that may exclude those without reliable internet access. The Committee recognises that the Department performs a crucial role and operates under significant external pressures including continuing resource reductions, deficiencies in tax legislation and the legacy of the merger. It also acknowledges the commitment of management to tackling these problems and the dedication and professionalism of HMRC staff. However, it concluded that the Department has a difficult few years ahead of it, as it attempts to improve its service. The Committee makes recommendations in the following areas: Improving the service provided by contact centres; providing robust alternative to online contact; ensuring greater awareness of the impact of process changes on individuals and businesses; ensuring reductions in resources are managed in a way that is commensurate with the enabling IT and process improvements and minimises the loss of Departmental tax expertise; reviewing the division of responsibilities between HMRC and HM Treasury in relation to making tax policy, to ensure practical considerations are taken into account at the earliest possible stage; better targeting of letters that threaten serious consequences against individuals; having the National Audit Office externally audit preparations for Real-time Information, to ensure Ministers can be held accountable for progress against the Government's ambitious timetable; and examining how the Department can achieve better accountability around the settlement of large tax cases
Author :Great Britain: Parliament: House of Commons: Committee of Public Accounts Publisher :The Stationery Office ISBN 13 :9780215553751 Total Pages :40 pages Book Rating :4.5/5 (537 download)
Book Synopsis Hm Revenue and Customs' Estate Private Finance Deal Eight Years On by : Great Britain: Parliament: House of Commons: Committee of Public Accounts
Download or read book Hm Revenue and Customs' Estate Private Finance Deal Eight Years On written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and published by The Stationery Office. This book was released on 2010 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: A NAO report published as HC 30, Session 2009-10.
Book Synopsis Treasury minutes on the fourteenth to eighteenth reports from the Committee of Public Accounts session 2010-11 by : Great Britain. Treasury
Download or read book Treasury minutes on the fourteenth to eighteenth reports from the Committee of Public Accounts session 2010-11 written by Great Britain. Treasury and published by The Stationery Office. This book was released on 2011-03-24 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: The reports published as HC 631 (ISBN 9780215555922); HC 632 (9780215555939); HC 574 (9780215556042); HC 552 (9780215556066); HC 502 (9780215556165)
Book Synopsis The Political Economy of Corporation Tax by : John Snape
Download or read book The Political Economy of Corporation Tax written by John Snape and published by Bloomsbury Publishing. This book was released on 2011-12-09 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: Excellent technical writing on corporation tax abounds, but it tends to be inaccessible to public lawyers, political theorists and political economists. Although recent years have seen not only an explosion in public law scholarship but also a reawakening of interest in interpretative political theory and political economy, the potential of these perspectives to illuminate the corporation tax debate has remained unexplored. In this important work, John Snape seeks to reconcile these disparate strands of scholarship and to contribute to a new way of understanding and conceptualising the reform of the law relating to corporate taxation. Drawing on important developments in public law scholarship, the study combines elements of political theory and political economy. It advances a new interpretation of corporation tax law as an instrument of rule, through the maximisation of a nation's economic potential. Snape shows how corporate taxation belongs at the centre of any discussion of economic globalisation, not only because of the potential of national tax systems to influence inward investment decisions but also because of the potential of those decisions to shape the public interest that those tax systems might embody. Following public law and politics models, the book looks afresh at the impact of Britain's political institutions, of the processes of its representative government and of the theory that moulds and orders the values that the corporation tax code contains. This is a timely exploration of cutting-edge issues of public policy.
Author :Great Britain: Parliament: House of Commons: Committee of Public Accounts Publisher :The Stationery Office ISBN 13 :9780215545244 Total Pages :40 pages Book Rating :4.5/5 (452 download)
Book Synopsis HM Revenue and Customs by : Great Britain: Parliament: House of Commons: Committee of Public Accounts
Download or read book HM Revenue and Customs written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and published by The Stationery Office. This book was released on 2010-03-25 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: HM Revenue and Customs' performance in responding to calls has been poor. In 2008-09, HMRC answered only 57 per cent of the 103 million calls to its main helplines, compared to an industry standard of 95 per cent; callers waited on average two minutes, and nearly four minutes in peak periods to speak to an advisor; and yet contact centre staff spent only 38 per cent of their time handling calls against an industry benchmark of 60 per cent. HMRC has set a target to answer more than 90 per cent of calls by March 2012, but achieving this would still fall short of best practice. It could do more to reduce the confusion caused by having 139 telephone numbers. A total of 6.8 million calls failed accuracy checks in 2008-09 because advisors did not follow guidance and procedures, but HMRC does not know how often the advice it provides by telephone is actually incorrect. HMRC could also match staffing levels more closely to levels of demand, as the number of calls fluctuates significantly around key statutory deadlines during the year. There are also significant opportunities to reduce costs and improve its responsiveness by reducing the number of unnecessary calls. HMRC estimates that 35 per cent of calls are avoidable, often from people seeking to clarify information they had received which they did not understand, or chasing progress on items being processed in other parts of the department.
Book Synopsis Independent review of reported CSR07 value for money savings by : Great Britain: National Audit Office
Download or read book Independent review of reported CSR07 value for money savings written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2010-07-20 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Autumn 2009, HMRC reported it had achieved savings of some £300 million. The NAO examined reported savings in staffing, estates, IT and procurement which totalled £288 million a year, some 90 per cent of the reported total savings. The NAO rated 42 per cent (£121 million) as sustainable savings (green), 45 per cent (£129 million) as savings but with some uncertainty (amber) and 13 per cent (£38 million) as overstated (red). This report accompanies the broader NAO progress report on VFM savings (HC 291, 9780102965391)
Author :Stockholm International Peace Research Institute, Publisher :SIPRI Yearbook ISBN 13 :0199695520 Total Pages :590 pages Book Rating :4.1/5 (996 download)
Book Synopsis SIPRI Yearbook 2011 by : Stockholm International Peace Research Institute,
Download or read book SIPRI Yearbook 2011 written by Stockholm International Peace Research Institute, and published by SIPRI Yearbook. This book was released on 2011-08-25 with total page 590 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 'SIPRI Yearbook 2011' analyses developments in security and conflicts, military spending, non-proliferation, arms control and disarmament worldwide over the past year.
Author :Great Britain: Parliament: House of Commons: Committee of Public Accounts Publisher :The Stationery Office ISBN 13 :9780215553744 Total Pages :36 pages Book Rating :4.5/5 (537 download)
Book Synopsis The Department for Business, Innovation and Skills by : Great Britain: Parliament: House of Commons: Committee of Public Accounts
Download or read book The Department for Business, Innovation and Skills written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and published by The Stationery Office. This book was released on 2010 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report examines the experience to date of delivering the debt advice project, and how the overall strategy for support to the over-indebted has been managed. Consumer debt stands at around £1,500 billion, and some 11% of the UK population struggle to manage their debts. The Department for Business, Innovation and Skills shares responsibility for co-ordinating the strategy with the Department for Work and Pensions and the Ministry of Justice, and is responsible for the strategy's evaluation. There has been a complete failure to manage delivery of the strategy. Since 2006 the Department has also managed a project to provide face-to-face advice for those struggling with debt. The £130 million project is funded primarily from the Treasury's Financial Inclusion Fund, and delivered locally by Citizens Advice and other third sector organisations. Whilst greater success has been achieved in managing this particular project, which is delivering more debt advice than planned at a lower cost per person than budgeted, the project is currently unable to meet all the demand from those users it is intended to help. More people could be reached if the Department better understood consumer needs, the effectiveness of different methods of delivering debt advice, and the most efficient ways of providing advice. In addition, much debt advice is already provided by the private sector and the Department needs to consider both the quality of the advice provided and the contribution that private sector advice could make in the future.
Book Synopsis Crossing Boundaries in Public Management and Policy by : Janine O'Flynn
Download or read book Crossing Boundaries in Public Management and Policy written by Janine O'Flynn and published by Routledge. This book was released on 2013-07-24 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the 21st century governments are increasingly focusing on designing ways and means of connecting across boundaries to achieve goals. Whether issues are complex and challenging – climate change, international terrorism, intergenerational poverty– or more straightforward - provision of a single point of entry to government or delivering integrated public services - practitioners and scholars increasingly advocate the use of approaches which require connections across various boundaries, be they organizational, jurisdictional or sectorial. Governments around the world continue to experiment with various approaches but still confront barriers, leading to a general view that there is considerable promise in cross boundary working, but that this is often unfulfilled. This book explores a variety of topics in order to create a rich survey of the international experience of cross-boundary working. The book asks fundamental questions such as: What do we mean by the notion of crossing boundaries? Why has this emerged? What does cross boundary working involve? What are the critical enablers and barriers? By scrutinizing these questions, the contributing authors examine: the promise; the barriers; the enablers; the enduring tensions; and the potential solutions to cross-boundary working. As such, this will be an essential read for all those involved with public administration, management and policy.
Book Synopsis Financial Management and Accounting in the Public Sector by : Gary Bandy
Download or read book Financial Management and Accounting in the Public Sector written by Gary Bandy and published by Routledge. This book was released on 2014-11-13 with total page 406 pages. Available in PDF, EPUB and Kindle. Book excerpt: The impact of the global financial crisis on government funds has been significant, with squeezed budgets having to satisfy ever-increasing demands for public services. Managers working in the public sector are confronted daily with targets and demands that are often set in confusing accounting and financial language. In Financial Management and Accounting in the Public Sector, Gary Bandy employs a clear and concise narrative to introduce the core concepts of accounting and financial management in the public sector and how to deliver services that represent value for money. This second edition has been revised and updated throughout, offering: an increased focus on post-crisis austerity more international examples of public financial management greater coverage of governance, accountability and risk management With a glossary of terms to help managers understand and be understood by accountants, as well as learning objectives, case studies and discussion questions, this practical textbook will help students of public management and administration to understand the financial and accounting aspects of managing public services.
Download or read book Tax By Design written by Stuart Adam and published by Oxford University Press. This book was released on 2011-09 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the findings of a commission chaired by James Mirrlees, this volume presents a coherent picture of tax reform whose aim is to identify the characteristics of a good tax system for any open developed economy, assess the extent to which the UK tax system conforms to these ideals, and recommend how it might be reformed in that direction.
Author :Great Britain: Parliament: House of Commons: Committee of Public Accounts Publisher :The Stationery Office ISBN 13 :9780215040077 Total Pages :170 pages Book Rating :4.0/5 (4 download)
Book Synopsis HM Revenue & Customs accounts 2010-11 by : Great Britain: Parliament: House of Commons: Committee of Public Accounts
Download or read book HM Revenue & Customs accounts 2010-11 written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and published by The Stationery Office. This book was released on 2011-12-20 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Commons Public Accounts Committee publishes its 61st Report of the Session which, on the basis of evidence from the Cabinet Office and HM Revenue and Customs (HMRC), examined tax disputes. At 31 March 2011 HM Revenue & Customs was seeking to resolve tax issues valued at over £25 billion with large companies, some of which included disputes over outstanding tax. In this report, the Committee expresses concern about how the Department handled some cases involving large settlements and that there needs to be proper separation between the negotiation of tax settlements and the authorization of such settlements. The Committee also states that HMRC made matters worse by trying to avoid scrutiny of these settlements, keeping confidential the details of specific settlements with large companies. This effects Parliament's ability to establish value for money, compounded further by imprecise, inconsistent and potentially misleading answers given by senior departmental officials, including the Permanent Secretary for Tax in particular over his evidence on his relationship with Goldman Sachs, in facilitating a settlement with the company over their tax dispute. HMRC governance processes in these matters were inconsistent and it has now appointed two new Commissioners with tax expertise, and plans to introduce a new assessor role to permit independent review of large settlements before they are finalised. The Committee further states that it saw little evidence of personal accountability within the Department, and that a perception has developed that large companies are treated more favourably, receiving preferential treatment compared to small businesses and individuals.
Author :Great Britain: Parliament: House of Commons Publisher :The Stationery Office ISBN 13 :9780215048387 Total Pages :442 pages Book Rating :4.0/5 (483 download)
Book Synopsis Sessional Returns by : Great Britain: Parliament: House of Commons
Download or read book Sessional Returns written by Great Britain: Parliament: House of Commons and published by The Stationery Office. This book was released on 2012-09-14 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: On cover and title page: House, committees of the whole House, general committees and select committees
Author :Great Britain: Parliament: House of Commons: Committee of Public Accounts Publisher :The Stationery Office ISBN 13 :9780215545534 Total Pages :36 pages Book Rating :4.5/5 (455 download)
Book Synopsis Ministry of Defence by : Great Britain: Parliament: House of Commons: Committee of Public Accounts
Download or read book Ministry of Defence written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and published by The Stationery Office. This book was released on 2010-03-29 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since October 2001 565 service men and women have been seriously injured in Iraq and Afghanistan, some 125,000 troops based there have sought medical help for minor injuries and illnesses, and a further 1,700 for mental health conditions. Nearly all seriously injured troops who return back to the UK for medical treatment go first to the NHS hospital at Selly Oak and then to Headley Court for rehabilitation. The care of the seriously injured to date has been highly effective, and support for the families of seriously injured troops is good. The main challenge the Department faces, should casualties increase significantly, is to ensure that all military patients will receive the same standard of care they currently experience at Selly Oak and Headley Court. Some soldiers have suffered severe life changing injuries and will require specialist care for many years. This presents a further long term challenge not only for the Department who provide specialist care for them and support for their families while they remain in the Services, but also for the NHS and other government departments who will become responsible for the medical care and support of seriously injured soldiers after they leave the Armed Forces. Minor injury and illness are a lesser issue but still have the potential to impact on the fighting strength and morale of our Armed Forces in Afghanistan and the increase in rates from 4 to 7 per cent since 2006 is of concern.
