How To Break Bad News

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Author :
Publisher : University of Toronto Press
ISBN 13 : 1487592639
Total Pages : 223 pages
Book Rating : 4.4/5 (875 download)

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Book Synopsis How To Break Bad News by : Robert Buckman

Download or read book How To Break Bad News written by Robert Buckman and published by University of Toronto Press. This book was released on 1992-08-08 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: For many health care professionals and social service providers, the hardest part of the job is breaking bad news. The news may be about a condition that is life-threatening (such as cancer or AIDS), disabling (such as multiple sclerosis or rheumatoid arthritis), or embarrassing (such as genital herpes). To date medical education has done little to train practitioners in coping with such situations. With this guide Robert Buckman and Yvonne Kason provide help. Using plain, intelligible language they outline the basic principles of breaking bad new and present a technique, or protocol, that can be easily learned. It draws on listening and interviewing skills that consider such factors as how much the patient knows and/or wants to know; how to identify the patient's agenda and understanding, and how to respond to his or her feelings about the information. They also discuss reactions of family and friends and of other members of the health care team. Based on Buckman's award-winning training videos and Kason's courses on interviewing skills for medical students, this volume is an indispensable aid for doctors, nurses, psychotherapists, social workers, and all those in related fields.

Bad News, Good News

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Author :
Publisher : University of Chicago Press
ISBN 13 : 0226511952
Total Pages : 339 pages
Book Rating : 4.2/5 (265 download)

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Book Synopsis Bad News, Good News by : Douglas W. Maynard

Download or read book Bad News, Good News written by Douglas W. Maynard and published by University of Chicago Press. This book was released on 2003-05 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: When we share or receive good or bad news, from ordinary events such as the birth of a child to public catastrophes such as 9/11, our "old" lives come to an end, and suddenly we enter a new world. In Bad News, Good News, Douglas W. Maynard explores how we tell and hear such news, and what's similar and different about our social experiences when the tidings are bad rather than good or vice versa. Uncovering vocal and nonvocal patterns in everyday conversations, clinics, and other organizations, Maynard shows practices by which people give and receive good or bad news, how they come to realize the news and their new world, how they suppress or express their emotions, and how they construct social relationships through the sharing of news. He also reveals the implications of his study for understanding public affairs in which transmitting news may influence society at large, and he provides recommendations for professionals and others on how to deliver bad or good tidings more effectively. For anyone who wants to understand the interactional facets of news delivery and receipt and their social implications, Bad News, Good News offers a wealth of scholarly insights and practical advice.

All the News That's Fit to Sell

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Author :
Publisher : Princeton University Press
ISBN 13 : 1400841410
Total Pages : 355 pages
Book Rating : 4.4/5 (8 download)

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Book Synopsis All the News That's Fit to Sell by : James T. Hamilton

Download or read book All the News That's Fit to Sell written by James T. Hamilton and published by Princeton University Press. This book was released on 2011-10-23 with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt: That market forces drive the news is not news. Whether a story appears in print, on television, or on the Internet depends on who is interested, its value to advertisers, the costs of assembling the details, and competitors' products. But in All the News That's Fit to Sell, economist James Hamilton shows just how this happens. Furthermore, many complaints about journalism--media bias, soft news, and pundits as celebrities--arise from the impact of this economic logic on news judgments. This is the first book to develop an economic theory of news, analyze evidence across a wide range of media markets on how incentives affect news content, and offer policy conclusions. Media bias, for instance, was long a staple of the news. Hamilton's analysis of newspapers from 1870 to 1900 reveals how nonpartisan reporting became the norm. A hundred years later, some partisan elements reemerged as, for example, evening news broadcasts tried to retain young female viewers with stories aimed at their (Democratic) political interests. Examination of story selection on the network evening news programs from 1969 to 1998 shows how cable competition, deregulation, and ownership changes encouraged a shift from hard news about politics toward more soft news about entertainers. Hamilton concludes by calling for lower costs of access to government information, a greater role for nonprofits in funding journalism, the development of norms that stress hard news reporting, and the defining of digital and Internet property rights to encourage the flow of news. Ultimately, this book shows that by more fully understanding the economics behind the news, we will be better positioned to ensure that the news serves the public good.

The Set-up-to-fail Syndrome

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Publisher : Harvard Business Press
ISBN 13 : 9780875849492
Total Pages : 312 pages
Book Rating : 4.8/5 (494 download)

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Book Synopsis The Set-up-to-fail Syndrome by : Jean-François Manzoni

Download or read book The Set-up-to-fail Syndrome written by Jean-François Manzoni and published by Harvard Business Press. This book was released on 2002 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation.

Grandma's Dead

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Publisher : Harper Collins
ISBN 13 : 0062043404
Total Pages : 92 pages
Book Rating : 4.0/5 (62 download)

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Book Synopsis Grandma's Dead by : Amanda McCall

Download or read book Grandma's Dead written by Amanda McCall and published by Harper Collins. This book was released on 2011-11-15 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Avoid the messy confrontations that accompany delivering bad news personally and let one of these cute baby animal postcards deliver the devastating message for you. Are you afraid to tell your girlfriend that her ass looks fat? Do you need to explain to your nephew that dreams don't come true? Why not let a cute, fuzzy bunny do it for you! We understand how hard it is to tell someone that you're sleeping with his wife, so let a photograph of a duckling sleeping on a teddy bear soften the blow. These perforated postcards answer all of your cowardly prayers—you'll finally be able to tell the truth without ever conquering your fear of confrontation. Let these adorable baby animals supply a silver lining to any bad situation and avoid, a long, tearful afternoon explaining why daddy's never coming home.

Florence Adler Swims Forever

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Publisher : Simon and Schuster
ISBN 13 : 1982132485
Total Pages : 336 pages
Book Rating : 4.9/5 (821 download)

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Book Synopsis Florence Adler Swims Forever by : Rachel Beanland

Download or read book Florence Adler Swims Forever written by Rachel Beanland and published by Simon and Schuster. This book was released on 2020-07-07 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: “The perfect summer read” (USA TODAY) begins with a shocking tragedy that results in three generations of the Adler family grappling with heartbreak, romance, and the weight of family secrets over the course of one summer. *A New York Times Book Review Editors’ Choice * One of USA TODAY’s “Best Books of 2020” * One of Good Morning America’s “25 Novels You'll Want to Read This Summer” * One of Parade’s “26 Best Books to Read This Summer” Atlantic City, 1934. Every summer, Esther and Joseph Adler rent their house out to vacationers escaping to “America’s Playground” and move into the small apartment above their bakery. Despite the cramped quarters, this is the apartment where they raised their two daughters, Fannie and Florence, and it always feels like home. Now, Florence has returned from college, determined to spend the summer training to swim the English Channel, and Fannie, pregnant again after recently losing a baby, is on bedrest for the duration of her pregnancy. After Joseph insists they take in a mysterious young woman whom he recently helped emigrate from Nazi Germany, the apartment is bursting at the seams. Esther only wants to keep her daughters close and safe but some matters are beyond her control: there’s Fannie’s risky pregnancy—not to mention her always-scheming husband, Isaac—and the fact that the handsome heir of a hotel notorious for its anti-Semitic policies, seems to be in love with Florence. When tragedy strikes, Esther makes the shocking decision to hide the truth—at least until Fannie’s baby is born—and pulls the family into an elaborate web of secret-keeping and lies, bringing long-buried tensions to the surface that reveal how quickly the act of protecting those we love can turn into betrayal. “Readers of Emma Straub and Curtis Sittenfeld will devour this richly drawn debut family saga” (Library Journal) that’s based on a true story and is a breathtaking portrayal of how the human spirit can endure—and even thrive—after tragedy.

Automating the News

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Author :
Publisher : Harvard University Press
ISBN 13 : 0674239318
Total Pages : 304 pages
Book Rating : 4.6/5 (742 download)

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Book Synopsis Automating the News by : Nicholas Diakopoulos

Download or read book Automating the News written by Nicholas Diakopoulos and published by Harvard University Press. This book was released on 2019-06-10 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: From hidden connections in big data to bots spreading fake news, journalism is increasingly computer-generated. Nicholas Diakopoulos explains the present and future of a world in which algorithms have changed how the news is created, disseminated, and received, and he shows why journalists—and their values—are at little risk of being replaced.

Finish

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Publisher : Penguin
ISBN 13 : 0525537317
Total Pages : 210 pages
Book Rating : 4.5/5 (255 download)

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Book Synopsis Finish by : Jon Acuff

Download or read book Finish written by Jon Acuff and published by Penguin. This book was released on 2018-12-04 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 Wall Street Journal bestseller! Jon Acuff, New York Times best-selling author of Do Over, Quitter, and Start, offers strategies for anyone who's ever wondered, "Why can't I finish what I started?" According to studies, 92 percent of New Year’s resolutions fail. You’ve practically got a better shot at getting into Juilliard to become a ballerina than you do at finishing your goals. For years, I thought my problem was that I didn’t try hard enough. So I started getting up earlier. I drank enough energy drinks to kill a horse. I hired a life coach and ate more superfoods. Nothing worked, although I did develop a pretty nice eyelid tremor from all the caffeine. It was like my eye was waving at you, very, very quickly. Then, while leading a thirty-day online course to help people work on their goals, I learned something surprising: The most effective exercises were not those that pushed people to work harder. The ones that got people to the finish line did just the opposite— they took the pressure off. Why? Because the sneakiest obstacle to meeting your goals is not laziness, but perfectionism. We’re our own worst critics, and if it looks like we’re not going to do something right, we prefer not to do it at all. That’s why we’re most likely to quit on day two, “the day after perfect”—when our results almost always underper­form our aspirations. The strategies in this book are counterintuitive and might feel like cheating. But they’re based on studies conducted by a university researcher with hundreds of participants. You might not guess that having more fun, eliminating your secret rules, and choosing something to bomb intentionally works. But the data says otherwise. People who have fun are 43 percent more successful! Imagine if your diet, guitar playing, or small business was 43 percent more suc­cessful just by following a few simple principles. If you’re tired of being a chronic starter and want to become a consistent finisher, you have two options: You can continue to beat yourself up and try harder, since this time that will work. Or you can give yourself the gift of done.

Ghosting the News

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Publisher :
ISBN 13 : 9781733623780
Total Pages : pages
Book Rating : 4.6/5 (237 download)

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Book Synopsis Ghosting the News by : Margaret Sullivan

Download or read book Ghosting the News written by Margaret Sullivan and published by . This book was released on 2020-07-28 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Saving the News

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Publisher : Oxford University Press
ISBN 13 : 0190948434
Total Pages : 257 pages
Book Rating : 4.1/5 (99 download)

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Book Synopsis Saving the News by : Martha Minow

Download or read book Saving the News written by Martha Minow and published by Oxford University Press. This book was released on 2021-06-15 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: A detailed argument of how our government has interfered in the direction of America's media landscape that traces major transformations in media since the printing press and charts a path for reform. In Saving the News, Martha Minow takes stock of the new media landscape. She focuses on the extent to which our constitutional system is to blame for the current parlous state of affairs and on our government's responsibilities for alleviating the problem. As Minow shows, the First Amendment of the US Constitution assumes the existence and durability of a private industry. Although the First Amendment does not govern the conduct of entirely private enterprises, nothing in the Constitution forecloses government action to regulate concentrated economic power, to require disclosure of who is financing communications, or to support news initiatives where there are market failures. Moreover, the federal government has contributed financial resources, laws, and regulations to develop and shape media in the United States. Thus, Minow argues that the transformation of media from printing presses to the internet was shaped by deliberate government policies that influenced the direction of private enterprise. In short, the government has crafted the direction and contours of America's media ecosystem. Building upon this basic argument, Minow outlines an array of reforms, including a new fairness doctrine, regulating digital platforms as public utilities, using antitrust authority to regulate the media, policing fraud, and more robust funding of public media. As she stresses, such reforms are not merely plausible ideas; they are the kinds of initiatives needed if the First Amendment guarantee of freedom of the press continues to hold meaning in the twenty-first century.

The Oxford Handbook of the Science of Science Communication

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Publisher : Oxford University Press
ISBN 13 : 0190497629
Total Pages : 513 pages
Book Rating : 4.1/5 (94 download)

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Book Synopsis The Oxford Handbook of the Science of Science Communication by : Kathleen Hall Jamieson

Download or read book The Oxford Handbook of the Science of Science Communication written by Kathleen Hall Jamieson and published by Oxford University Press. This book was released on 2017 with total page 513 pages. Available in PDF, EPUB and Kindle. Book excerpt: On topics from genetic engineering and mad cow disease to vaccination and climate change, this Handbook draws on the insights of 57 leading science of science communication scholars who explore what social scientists know about how citizens come to understand and act on what is known by science.

Tough Talks in Tough Times

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Publisher :
ISBN 13 : 9780982616703
Total Pages : 156 pages
Book Rating : 4.6/5 (167 download)

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Book Synopsis Tough Talks in Tough Times by : Jean Palmer Heck

Download or read book Tough Talks in Tough Times written by Jean Palmer Heck and published by . This book was released on 2011-01-11 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: A a 5 step system for delivering tough talks. Case studies from business and life describing difficult conversations that have gone well and those that have gone poorly.

HBR Guide to Dealing with Conflict (HBR Guide Series)

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Publisher : Harvard Business Review Press
ISBN 13 : 1633692167
Total Pages : 224 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis HBR Guide to Dealing with Conflict (HBR Guide Series) by : Amy Gallo

Download or read book HBR Guide to Dealing with Conflict (HBR Guide Series) written by Amy Gallo and published by Harvard Business Review Press. This book was released on 2017-03-14 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive—where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you—and your counterpart—typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

Journalism, fake news & disinformation

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Publisher : UNESCO Publishing
ISBN 13 : 9231002813
Total Pages : 128 pages
Book Rating : 4.2/5 (31 download)

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Book Synopsis Journalism, fake news & disinformation by : Ireton, Cherilyn

Download or read book Journalism, fake news & disinformation written by Ireton, Cherilyn and published by UNESCO Publishing. This book was released on 2018-09-17 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Digital Customer Service

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1119841909
Total Pages : 262 pages
Book Rating : 4.1/5 (198 download)

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Book Synopsis Digital Customer Service by : Rick DeLisi

Download or read book Digital Customer Service written by Rick DeLisi and published by John Wiley & Sons. This book was released on 2021-08-31 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. Digital Customer Service: Transforming Customer Experience for an On-Screen World traces the evolution of customer service—as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world. Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: Creating an excellent experience for customers that increases customer loyalty and profitability Driving down the cost of Customer Service/Support interactions, while increasing revenue through Sales interactions Moving quickly toward the goal of "digital transformation" We have discovered—in our research and our first-hand experience—that when companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there. And when you do, who wins? EVERYONE.

The Compassionate Geek

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Publisher : Soundtraining Net
ISBN 13 : 9780983660705
Total Pages : 164 pages
Book Rating : 4.6/5 (67 download)

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Book Synopsis The Compassionate Geek by : Don R. Crawley

Download or read book The Compassionate Geek written by Don R. Crawley and published by Soundtraining Net. This book was released on 2011-05-05 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.

How to Break Bad News

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Author :
Publisher :
ISBN 13 : 9780330340403
Total Pages : 195 pages
Book Rating : 4.3/5 (44 download)

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Book Synopsis How to Break Bad News by : Robert Buckman

Download or read book How to Break Bad News written by Robert Buckman and published by . This book was released on 1994 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: