Read Books Online and Download eBooks, EPub, PDF, Mobi, Kindle, Text Full Free.
Decision Making In Service Industries
Download Decision Making In Service Industries full books in PDF, epub, and Kindle. Read online Decision Making In Service Industries ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
Book Synopsis Decision Making in Service Industries by : Javier Faulin
Download or read book Decision Making in Service Industries written by Javier Faulin and published by CRC Press. This book was released on 2012-08-08 with total page 469 pages. Available in PDF, EPUB and Kindle. Book excerpt: In real-life scenarios, service management involves complex decision-making processes usually affected by random or stochastic variables. Under such uncertain conditions, the development and use of robust and flexible strategies, algorithms, and methods can provide the quantitative information necessary to make better business decisions. Decision Making in Service Industries: A Practical Approach explores the challenges that must be faced to provide intelligent strategies for efficient management and decision making that will increase your organization’s competitiveness and profitability. The book provides insight and understanding into practical and methodological issues related to decision-making processes under uncertainty in service industries. It examines current and future trends regarding how these decision-making processes can be efficiently performed for better design of service systems by using probabilistic algorithms as well as hybrid and simulation-based approaches. Traditionally, many quantitative tools have been developed to make decisions in production companies. This book explores how to use these tools for making decisions inside service industries. Thus, the authors tackle strategic, tactical, and operational problems in service companies with the help of suitable quantitative models such as heuristic and metaheuristic algorithms, simulation, or queuing theory. Generally speaking, decision making is a hard task in business fields. Making the issue more complex, most service companies’ problems are related to the uncertainty of the service demand. This book sheds light on these types of decision problems. It provides studies that demonstrate the suitability of quantitative methods to make the right decisions. Consequently, this book presents the business analytics needed to make strategic decisions in service industries.
Book Synopsis Decision Making in Service Industries by : Michael J. Fry
Download or read book Decision Making in Service Industries written by Michael J. Fry and published by CRC Press. This book was released on 2017-03-29 with total page 465 pages. Available in PDF, EPUB and Kindle. Book excerpt: In real-life scenarios, service management involves complex decision-making processes usually affected by random or stochastic variables. Under such uncertain conditions, the development and use of robust and flexible strategies, algorithms, and methods can provide the quantitative information necessary to make better business decisions. Decision Making in Service Industries: A Practical Approach explores the challenges that must be faced to provide intelligent strategies for efficient management and decision making that will increase your organization�s competitiveness and profitability. The book provides insight and understanding into practical and methodological issues related to decision-making processes under uncertainty in service industries. It examines current and future trends regarding how these decision-making processes can be efficiently performed for better design of service systems by using probabilistic algorithms as well as hybrid and simulation-based approaches. Traditionally, many quantitative tools have been developed to make decisions in production companies. This book explores how to use these tools for making decisions inside service industries. Thus, the authors tackle strategic, tactical, and operational problems in service companies with the help of suitable quantitative models such as heuristic and metaheuristic algorithms, simulation, or queuing theory. Generally speaking, decision making is a hard task in business fields. Making the issue more complex, most service companies� problems are related to the uncertainty of the service demand. This book sheds light on these types of decision problems. It provides studies that demonstrate the suitability of quantitative methods to make the right decisions. Consequently, this book presents the business analytics needed to make strategic decisions in service industries.
Book Synopsis Decision Models in Engineering and Management by : Patricia Guarnieri
Download or read book Decision Models in Engineering and Management written by Patricia Guarnieri and published by Springer. This book was released on 2015-01-05 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing a comprehensive overview of various methods and applications in decision engineering, this book presents chapters written by a range experts in the field. It presents conceptual aspects of decision support applications in various areas including finance, vendor selection, construction, process management, water management and energy, agribusiness , production scheduling and control, and waste management. In addition to this, a special focus is given to methods of multi-criteria decision analysis. Decision making in organizations is a recurrent theme and is essential for business continuity. Managers from various fields including public, private, industrial, trading or service sectors are required to make decisions. Consequently managers need the support of these structured methods in order to engage in effective decision making. This book provides a valuable resource for graduate students, professors and researchers of decision analysis, multi-criteria decision analysis and group decision analysis. It is also intended for production engineers, civil engineers and engineering consultants.
Book Synopsis Maintenance Decision Making by : Liliane Pintelon
Download or read book Maintenance Decision Making written by Liliane Pintelon and published by ACCO. This book was released on 2006 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the last decades maintenance management has evolved from a somewhat neglected function into a full-fledged business function in the industry as well as in the service sector.This book provides a structured approach to maintenance management. It covers maintenance strategy decisions, resource management, assessment system design, etc. Decision support models and tools in these areas are discussed from the theoretical point of view and illustrated by numerous examples and case studies.Due to its concept the book can be interesting for students as well as practitioners.This book is the successor of Maintenance Management (2000), which gave an introduction in the field.
Book Synopsis Fuzzy and Multi-Level Decision Making by : E. Stanley Lee
Download or read book Fuzzy and Multi-Level Decision Making written by E. Stanley Lee and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managerial Decisions in hierarchy organizations, such as the various manufacturing and service companies, are difficult to formalize and even more difficult to optimize. By exploring the typical fuzziness, vagueness, or the "not-well-defined" nature of such organizations, this book presents the first comprehensive treatment of this difficult and practically important problem. The advantages of the proposed fuzzy interactive approach are that it significantly reduces computational requirements. Equally, the representation of the system is made more realistic through the recognition of the inherent fuzziness of such large organizations. Both the multi-ploy and the game-like decision making processes, also known as multi-level programming and the fuzzy interactive approach, are discussed in detail. The emphasis is on numerical algorithms and numerous examples are solved and compared. The concepts of fuzzy set and fuzzy linguistic representation, which form an integral part of any managerial decision, are also discussed.
Book Synopsis Managing Service Industries by : Peter K. Mills
Download or read book Managing Service Industries written by Peter K. Mills and published by . This book was released on 1986 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Rush to Policy written by Roger Shull and published by Routledge. This book was released on 2017-07-05 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Rush to Policy explores the appropriate role of technical analysis in policy formation. The authors ask when and how the use of sophisticated analytic techniques in decision making benefits the nation. They argue that these techniques are too often used in situations where they may not be needed or understood by the decision maker; where they may not be able to answer the questions raised but are nonetheless required by the law. House and Shull provide an excellent empirical base for describing the impact of politics on policies, policy analysis, and policy analysts. They examine cost benefit analysis, risk analysis, and decision analysis, and assess their ability to substitute for the current decision making process in the public sector. They examine the political basis of public sector decision making, how individuals and organizations make decisions, and the ways decisions are made in the federal sector. Also they discuss the mandate to use these methods in the policy formulation process. The book is written by two practicing federal policy analysts who, in a decade of service as policy researchers, developed sophisticated quantitative analytic and decision-making techniques. They then spent several years trying to use them in the real world. Successes and failures are described in illuminating detail, providing insight not commonly found in such critiques. The authors delineate the interaction of politics and technical issues. Their book describes policy analysis as it is, not how it ought to be.
Download or read book Secretarial Decision Making written by and published by . This book was released on 1982 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Managerial Accounting by : Arnold Schneider
Download or read book Managerial Accounting written by Arnold Schneider and published by . This book was released on 2012 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis New Service Development by : James A. Fitzsimmons
Download or read book New Service Development written by James A. Fitzsimmons and published by SAGE. This book was released on 2000 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text addresses the issues of how to develop new service products - where the concept of service has moved from transaction to experience. The authors draw upon the expertise of internationally recognised authors.
Book Synopsis The Rush to Policy by : Peter William House
Download or read book The Rush to Policy written by Peter William House and published by Transaction Publishers. This book was released on with total page 452 pages. Available in PDF, EPUB and Kindle. Book excerpt: Rush to Policy explores the appropriate role of technical analysis in policy formulation. The authors ask when and how the use of sophisticated analytic techniques in decision-making benefits the nation. They argues that these techniques are too often used in situations where they may not be needed or understood by the decision maker, where they may not be to answer the questions raised but are nonetheless required by law. House and Shull provide an excellent empirical base for describing the impact of politics on policies, policy analysis, and policy analysts. They examine cost-benefit analysis, risk analysis, and decision analysis and assess their ability to substitute for the current decision-making process in the public sector. They examine the political basis of public sector decision-making, how individuals and organizations make decisions, and the ways decisions are made in the federal sector. Also, they discuss the mandate to use these methods in the policy formulation process. The book is written by two practicing federal policy analysts who, in a decade of service as policy researchers, developed sophisticated quantitative analytic and decision-making techniques. They then spent several years trying to use them in the real world. Success and failures are described in illuminating detail, providing insight not commonly found in such critiques. The authors delineate the interaction of politics and technical issues. Their book describes policy analysis as it is, not how it ought to be. Peter W. House is the director of policy research and analysis at the National Science Foundation. He is the author of ten books on multidisciplinary science and technology policy research and analyses in government, private, and university sectors, including The Art of Public Policy Analysis and with Roger D. Shull, Regulatory Reform: Politics and the Environment and Regulations and Science: Management of Research on Demand. Roger D. Shull is a senior analyst at the Division of Policy Research and Analysis, National Science Foundation.
Book Synopsis Essays on Decision Making in Service Operations Management by : Matthew Christian Walsman
Download or read book Essays on Decision Making in Service Operations Management written by Matthew Christian Walsman and published by . This book was released on 2016 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation investigates the impact of behavioral decisions on operational performance outcomes in service industries. We begin with an exploration of the research trends in Behavioral Operations Management (BOM) and Behavioral Economics and Decision Research (BEDR). BOM's primary contribution has been using human subjects in laboratory experiments to test economic and game theoretic models. Similarly, BEDR focuses on describing and modeling individual decision making patterns; primarily decisions that people make for themselves. An emerging subfield of the BEDR literature focuses on models of decision making for others. Professional services is a label many use to characterize an industry dedicated to decision making for others, while the actors in this industry are described as working for 'professional service firms.' Examples of professional service actors include doctors, lawyers, engineers, accountants, architects, and consultants. In our first essay we take a deep dive into professional service firms (e.g. management consultants in the hospitality industry) in an attempt to better understand the unique characteristics and challenges that firms in this industry encounter. Using a survey instrument, choice experiment, and supported by qualitative data from leading consultants in the field, we challenge traditional professional service frameworks and call for a more contingent framework based on firm and individual characteristics such as size, seniority, and specialization. In our second essay, we dig deeper into the professional service paradigm and test the influence customers (clients) have on their expert advisors (consultants) using a behavioral experiment. Using tools developed in behavioral economics and commonly used in BOM we design a laboratory study which measures the influence that client and consultant decisions have on each other in a setting where consultants are tasked to make decisions (e.g. recommendations) for their clients. One perspective is that clients who hire consultants should trust their consultant's presumably expert recommendations. We explore circumstances in which experts may inadvertently give-or choose to give-advice that produces suboptimal outcomes for their clients. In our final study we expand beyond the context of professional service firms to illustrate the impact of a specific decision faced by managers in the hospitality industry: the decision hoteliers face to pursue environmental certification. Using archival data from the hospitality industry we use a difference-in-differences approach, in the setting of a natural experiment, to measure the impact of an environmental certification (LEED) on hotel performance. We find that LEED certified hotels do outperform their non-certified competitors for at least a few years. We conclude this dissertation with a discussion of the managerial applications of this research and a plan for future research.
Book Synopsis Research in the Decision Sciences for the Service Economy by : European Decision Sciences Institute
Download or read book Research in the Decision Sciences for the Service Economy written by European Decision Sciences Institute and published by FT Press. This book was released on 2015-08-19 with total page 686 pages. Available in PDF, EPUB and Kindle. Book excerpt: The papers in this volume present state-of-the-art quantitative and qualitative research, empirical findings, best practices, and conceptual models to support better decision making throughout any service organization. Selected as the best work presented at the 2015 annual conference of the European regional subdivision of the Decision Sciences Institute (EDSI), they offer an invaluable cross-disciplinary perspective that will be relevant to all facets of service production, including organization, management, operations, information systems, marketing, HR, supply chains, and beyond. Papers in this volume offer powerful new pathways for innovation and optimization in global service network structures and inter-organizational relationships. The contributors also illuminate the successful management of the complex combinations of both explicit and tacit knowledge involved in service creation, reflecting new insights into behaviors linked to customer attitudes and service perceptions. The papers collected here will be valuable to wide audiences of faculty, researchers, and students in diverse programs covering operations and supply chain management of service industry companies, and/or the effective delivery of services; and for others interested in the frontiers of decision science.
Book Synopsis Managing Service Productivity by : Ali Emrouznejad
Download or read book Managing Service Productivity written by Ali Emrouznejad and published by Springer. This book was released on 2014-07-31 with total page 405 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World’s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.
Book Synopsis Measuring the Efficiency in Decision Making of Managers Of Service Sector Organizations in Sri Lanka by : A.M. Ramziya Begam
Download or read book Measuring the Efficiency in Decision Making of Managers Of Service Sector Organizations in Sri Lanka written by A.M. Ramziya Begam and published by . This book was released on 2015 with total page 25 pages. Available in PDF, EPUB and Kindle. Book excerpt: This research paper invol ...
Book Synopsis Managerial Accounting by : Jerry J. Weygandt
Download or read book Managerial Accounting written by Jerry J. Weygandt and published by John Wiley & Sons. This book was released on 2009-10-19 with total page 773 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many corporate managers struggle to see the relevance of accounting in their everyday responsibilities. Weygandt shows them how managerial accounting information fits in the larger context of business so they are better able to understand the important concepts. The new Do It! feature reinforces the basics by providing quick-hitting examples of brief exercises. The chapters also incorporate the All About You (AAY) feature as well as the Accounting Across the Organization (AAO) boxes that highlight the impact of accounting concepts. With these features, readers will have numerous opportunities to think about what they have just read and then apply that knowledge to sample problems.
Book Synopsis Change and Continuity Management in the Public Sector by : Rebecca Dalli Gonzi
Download or read book Change and Continuity Management in the Public Sector written by Rebecca Dalli Gonzi and published by Emerald Group Publishing. This book was released on 2019-04-24 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: In evolving crises, managing teams often have little information and fewer resources. This book proposes a model for more effective decision making early in the evolution of a crisis, before disaster response plans are activated.
