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Dealing With The Customer From Hell
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Book Synopsis Dealing with the Customer from Hell by : Shaun Belding
Download or read book Dealing with the Customer from Hell written by Shaun Belding and published by . This book was released on 2005 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: "'Dealing with the customer from hell' provides realistic, proven strategies for working with those 'special people' who drive you mad. It identifies the various types of unreasonable customer and how to handle them."--Jacket.
Book Synopsis Winning with the Customer from Hell by : Shaun Belding
Download or read book Winning with the Customer from Hell written by Shaun Belding and published by ECW Press. This book was released on 2004 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation Realistic, practical, and compelling anecdotal solutions are offered here for countering belligerent, abusive, and condescending customers. This book captures the essence of the skills required for helping retailers deal with problem customers and improve employee efficiency. A six-pronged approach known as LESTER is detailed, which involves listening to customers, echoing the issue, sympathizing with the customer's emotional state, thanking the customer, evaluating one's opinion, and responding with a win-win solution.
Book Synopsis Dealing with the Customer from Hell by : Shaun Belding
Download or read book Dealing with the Customer from Hell written by Shaun Belding and published by . This book was released on 2005 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "'Dealing with the customer from hell' provides realistic, proven strategies for working with those 'special people' who drive you mad. It identifies the various types of unreasonable customer and how to handle them."--BOOK JACKET.
Book Synopsis Clients from Hell: A Collection of Anonymously-Contributed Client Horror Stories from Designers by : Anonymous
Download or read book Clients from Hell: A Collection of Anonymously-Contributed Client Horror Stories from Designers written by Anonymous and published by . This book was released on 2010-12 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: A cult phenomenon among those who work in graphic, print and web design - and those lucky enough to have discovered the namesake blog - Clients From Hell has been bringing readers to tears with its unbelievable and always hilarious anecdotes from the twenty and thirty-somethings on the frontlines of design.In print for the first time, this collection brings together the same type of original stories that make the blog a hit and exposes the designer's trade for what it really is: new, misunderstood and often unappreciated. Read the quotes, bizarre requests and elaborate communication failures that are all part of the daily life of working with clients.With anonymous submissions from over a thousand creative freelancers, Clients From Hell sheds an insider's perspective on difficult - and all-too-often irrational and insane - interactions with clients.Anyone who has ever worked with clients may find these tales frighteningly familiar. New designers may think twice about their chosen profession - or at least find relief in the fact that they're not alone in absurd client interactions. And non-designers? Well, they'll just feel grateful - while they laugh and discover the new and uncharted territory of miscommunication.
Book Synopsis Dealing with the Boss from Hell by : Shaun Belding
Download or read book Dealing with the Boss from Hell written by Shaun Belding and published by . This book was released on 2005 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Dealing With The Boss From Hell' is a survival guide, with real-life strategies, for dealing with a difficult person in charge, including advice on how to stand up to them, talk honestly and directly, and if nothing works, how to get out quickly and cleanly.
Download or read book Retail Hell written by Freeman Hall and published by Simon and Schuster. This book was released on 2010-09-18 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: From Act I: "I think you left these behind," I said, handing them to her. This happens all the time when women try to return bags they've used. Tampons, lipstick, coins, Tic Tacs, and condoms are the top treasures found. "Greasy" let out a sigh as if I were the problem. "I really don't see what the problem is here. It's none of your business what I keep in my handbag." It is when my commission is at stake! I'm not your Designer Handbag Rental Service! My name is not BagBorrowOrSteal.com! This is a place Freeman Hall, a twenty-year veteran "on the floor," knows well. While delivering side-splitting stories alongside brutally cynical commentary, Freeman recounts his most shocking experiences in Retail Hell. From the time he was attacked by a customer's four-year-old, who grabbed onto his leg like a poodle and wouldn't let go, to the day he found the fitting room walls covered in s**t, Freeman has seen and heard (smelled and felt) it all! Horrifying and hilarious, this behind-the-scenes look at what really goes on at the Big Fancy Stores is rollicking, ready-to-wear wisdom for readers everywhere.
Book Synopsis The Deal from Hell by : James O'Shea
Download or read book The Deal from Hell written by James O'Shea and published by Hachette UK. This book was released on 2012-08-28 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2000, after the Tribune Company acquired Times Mirror Corporation, it comprised the most powerful collection of newspapers in the world. How then did Tribune nosedive into bankruptcy and public scandal? In The Deal From Hell, veteran Tribune and Los Angeles Times editor James O'Shea takes us behind the scenes of the decisions that led to disaster in boardrooms and newsrooms from coast to coast, based on access to key players, court testimony, and sworn depositions. The Deal From Hell is a riveting narrative that chronicles how news industry executives and editors--convinced they were acting in the best interests of their publications--made a series of flawed decisions that endangered journalistic credibility and drove the newspapers, already confronting a perfect storm of political, technological, economic, and social turmoil, to the brink of extinction.
Download or read book Loyal for Life written by John Tschohl and published by Best Sellers Publishing. This book was released on 2005 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: The practice of service recovery in solving customer problems or complaints.
Book Synopsis Winning with the Employee from Hell by : Shaun Belding
Download or read book Winning with the Employee from Hell written by Shaun Belding and published by ECW Press. This book was released on 2004 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation This guide helps managers determine which of their problem employees may need a little encouragement, a little direction, a full-fledged attitude adjustment, or to be set free. Managers learn how to work with a myriad of challenging personality types--from those who just can't seem to get the job done to negative, whiny, and uncooperative ones. Employers learn the importance of setting goals, observing and assessing performance, and responding with motivating and nonnegotiable performance standards.
Download or read book Gigs from Hell written by Sleazegrinder and published by Headpress. This book was released on 2003 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Foreword by Vadge Moore, drummer for the Dwarves From the darkest rat hole basements to flash arenas, here is a wild ride through Rock's worst moments. Rife with confessionals, Gigs from Hell strips the mythology and starry-eyed allure of life on the road to its barest essentials - puke, rip-offs, come-downs and the odd stab at glory. Collected and translated from drunken rock-speak by music writer Sleazegrinder, this book offers a rare glimpse at what it's really like to tour, record and survive in the cut-throat music industry. Illustrated.
Book Synopsis "A Problem from Hell" by : Samantha Power
Download or read book "A Problem from Hell" written by Samantha Power and published by Basic Books. This book was released on 2013-05-14 with total page 573 pages. Available in PDF, EPUB and Kindle. Book excerpt: From former UN Ambassador and author of the New York Times bestseller The Education of an Idealist Samantha Power, the Pulitzer Prize-winning book on America's repeated failure to stop genocides around the world In her prizewinning examination of the last century of American history, Samantha Power asks the haunting question: Why do American leaders who vow "never again" repeatedly fail to stop genocide? Power, a professor at the Harvard Kennedy School and the former US Ambassador to the United Nations, draws upon exclusive interviews with Washington's top policymakers, thousands of declassified documents, and her own reporting from modern killing fields to provide the answer. "A Problem from Hell" shows how decent Americans inside and outside government refused to get involved despite chilling warnings, and tells the stories of the courageous Americans who risked their careers and lives in an effort to get the United States to act. A modern classic and "an angry, brilliant, fiercely useful, absolutely essential book" (New Republic), "A Problem from Hell" has forever reshaped debates about American foreign policy. Winner of the Pulitzer Prize Winner of the Robert F. Kennedy Book Award Winner of the National Book Critics Circle Award Winner of the J. Anthony Lukas Book Prize Winner of the Anisfield-Wolf Book Award Winner of the Raphael Lemkin Award
Book Synopsis Delivering Knock Your Socks Off Service by : Ron Zemke
Download or read book Delivering Knock Your Socks Off Service written by Ron Zemke and published by AMACOM Div American Mgmt Assn. This book was released on 2001 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace. You will learn how to: ¿ See things from the customer¿s point of view ¿ Meet customer expectations and satisfy their needs ¿ Create a memorable experience for the customer ¿ Become easy to do business with ¿ Determine the right time to bend or break the rules ¿ Become a fantastic fixer and powerful problem-solver ¿ Cope effectively with "customers from hell" ¿ Avoid the ten deadly sins of customer service ¿ Formulate smart answers to tough customer questions
Download or read book Damned Busters written by Matthew Hughes and published by Watkins Media Limited. This book was released on 2011-05-31 with total page 417 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Actionary Saves the Day! When mild-mannered Chesney Arnstruther accidentally summons a demon and causes Hell to go on strike, he doesn’t expect to wind up as what he had always dreamed of being: the Actionary, a costumed crimefighter with a weasel-headed fiend for a sidekick. But that’s just the beginning of a journey that will see the “high-functioning” autistic actuary enmeshed in the schemes of a greedy televangelist, romancing a pepper-spray-wielding manicurist, and sitting down to a poker game with the Devil where the stakes include his immortal soul. File Under: Fantasy [ Expletives Deleted | Up Up And Away | Writer Of Life | No Demons ]
Book Synopsis A Survival Guide to Managing Employees from Hell by : Gini Graham Scott
Download or read book A Survival Guide to Managing Employees from Hell written by Gini Graham Scott and published by Amacom Books. This book was released on 2007 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: All managers get saddled with "problem" employees from time to time; what sets great managers apart is how they deal with them. Drawing from real-life stories, this helpful and humorous guide provides readers with practical advice for handling a wide range of difficult types, including: * The Impossible "I"s: Incompetents, Idiots, and Imbeciles -- clueless employees who simply don't know what they're doing * The Bull in the Office China Shop -- the frequently angry worker ready to confront anyone and everyone * The Party-Time Performer -- the employee who, although great with people, constantly turns work-time into fun-time * I've Got a Problem -- employees whose work is compromised by any of a range of personal demons, from drug and alcohol problems to emotional issues From whiners and wastrels to the needy and nefarious, this book gives readers the tools they need to handle any type of difficult employee.
Book Synopsis A Survival Guide for Working with Bad Bosses by : Gini Graham Scott
Download or read book A Survival Guide for Working with Bad Bosses written by Gini Graham Scott and published by Amacom Books. This book was released on 2006 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: The sad fact is that the majority of people in the workforce have a less than perfect relationship with their supervisor and many of them consider themselves to be working for "a bad boss". But what can they do about it, short of leaving their job? "A Survival Guide for Working with Bad Bosses" gives readers all the guidance they so desperately need not just to survive, but thrive while reporting to someone incompetent, mean, unethical, or even worse.
Book Synopsis Deals from Hell by : Robert F. Bruner
Download or read book Deals from Hell written by Robert F. Bruner and published by Wiley. This book was released on 2009-04-08 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: A detailed look at the worst M&A deals ever and the lessons learned from them It's common knowledge that about half of all merger and acquisition (M&A) transactions destroy value for the buyer's shareholders, and about three-quarters fall short of the expectations prevailing at the time the deal is announced. In Deals from Hell, Robert Bruner, one of the foremost thinkers and educators in this field, uncovers the real reasons for these mishaps by taking a closer look at twelve specific instances of M&A failure. Through these real-world examples, he shows readers what went wrong and why, and converts these examples into cautionary tales for executives who need to know how they can successfully navigate their own M&A deals. These page-turning business narratives in M&A failure provide much-needed guidance in this area of business. By addressing the key factors to M&A success and failure, this comprehensive guide illustrates the best ways to analyze, design, and implement M&A deals. Filled with in-depth insights, expert advice, and valuable lessons gleaned from other M&A transactions, Deals from Hell helps readers avoid the common pitfalls associated with this field and presents them with a clear framework for thinking about how to make any M&A transaction a success.
Download or read book 23 Minutes in Hell written by Bill Wiese and published by Charisma Media. This book was released on 2017-05-02 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York Times Best Seller and Over 1 million copies sold! Over 750 5-Star reviews Wiese’s visit to the devil’s lair lasted just twenty-three minutes, but he returned with vivid details etched in his memory, capturing the attention of national media, including the Christian Broadcasting Network, Daystar Television Network, Trinity Broadcasting Network, the Miracle Channel, Sid Roth’s It’s Supernatural!, Sean Hannity’s America, Charisma News, and many others. Awaken to the realities of hell, the afterlife and the urgency to live for Christ in your short time here on earth.. Bill Wiese experienced something so horrifying it continues to captivate the world. He saw the searing flames of hell, felt total isolation, smelled the putrid and rotting stench, heard deafening screams of agony, and experienced terrorizing demons. Finally the strong hand of God lifted him out of the pit. This expanded anniversary edition includes more than 150 Bible verses referencing hell for further study. Also included is the new section, “Wrestling With the Big Questions” where Bill answers these and many others questions: Why do some people who have a near-death experience see a bright light? Will those who never heard about Jesus go to hell? Is hell eternal, or are those in hell simply annihilated?
