Dealing With Difficult People And Difficult Situations

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Dealing with Difficult People (HBR Emotional Intelligence Series)

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 163369609X
Total Pages : 82 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Dealing with Difficult People (HBR Emotional Intelligence Series) by : Harvard Business Review

Download or read book Dealing with Difficult People (HBR Emotional Intelligence Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2018-04-17 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Powerful Phrases for Dealing with Difficult People

Author : Renee Evenson
Publisher : AMACOM
ISBN 13 : 0814432999
Total Pages : 242 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Powerful Phrases for Dealing with Difficult People by : Renee Evenson

Download or read book Powerful Phrases for Dealing with Difficult People written by Renee Evenson and published by AMACOM. This book was released on 2013-10-15 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.

How to Deal With Difficult People

Author : Gill Hasson
Publisher : John Wiley & Sons
ISBN 13 : 0857085719
Total Pages : 215 pages
Book Rating : 4.8/5 (57 download)

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Book Synopsis How to Deal With Difficult People by : Gill Hasson

Download or read book How to Deal With Difficult People written by Gill Hasson and published by John Wiley & Sons. This book was released on 2014-10-29 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.

Dealing With Difficult People

Author : Rick Brinkman
Publisher : McGraw Hill Professional
ISBN 13 : 0071487158
Total Pages : 127 pages
Book Rating : 4.0/5 (714 download)

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Book Synopsis Dealing With Difficult People by : Rick Brinkman

Download or read book Dealing With Difficult People written by Rick Brinkman and published by McGraw Hill Professional. This book was released on 2006-04-07 with total page 127 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult

Dealing with Difficult People

Author : Roy C. Lilley
Publisher : Kogan Page Publishers
ISBN 13 : 9780749447519
Total Pages : 164 pages
Book Rating : 4.4/5 (475 download)

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Book Synopsis Dealing with Difficult People by : Roy C. Lilley

Download or read book Dealing with Difficult People written by Roy C. Lilley and published by Kogan Page Publishers. This book was released on 2006 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.

Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

Download Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities PDF Online Free

Author : Susan Benjamin
Publisher : McGraw Hill Professional
ISBN 13 : 0071595120
Total Pages : 242 pages
Book Rating : 4.0/5 (715 download)

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Book Synopsis Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities by : Susan Benjamin

Download or read book Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities written by Susan Benjamin and published by McGraw Hill Professional. This book was released on 2007-09-06 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

How Dogs Learn

Author : Mary R. Burch
Publisher : Howell Book House
ISBN 13 : 9781630260385
Total Pages : 0 pages
Book Rating : 4.2/5 (63 download)

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Book Synopsis How Dogs Learn by : Mary R. Burch

Download or read book How Dogs Learn written by Mary R. Burch and published by Howell Book House. This book was released on 1999-05 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The science behind dog training is written for everyone by two behavior experts who explain every concept clearly and precisely. 75 charts & diagrams. Index.

Why Great Leaders Don't Take Yes for an Answer

Author : Michael A. Roberto
Publisher : Pearson Education
ISBN 13 : 0132716461
Total Pages : 396 pages
Book Rating : 4.1/5 (327 download)

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Book Synopsis Why Great Leaders Don't Take Yes for an Answer by : Michael A. Roberto

Download or read book Why Great Leaders Don't Take Yes for an Answer written by Michael A. Roberto and published by Pearson Education. This book was released on 2005-06-06 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: Harvard Business School's Michael Roberto draws on powerful decision-making case studies from every walk of life, showing how to promote honest, constructive dissent and skepticism; use it to improve decisions; and align organizations behind those decisions. Learn from disasters like the Space Shuttle Columbia and JFK's Bay of Pigs Invasion, from successes like Sid Caesar and Bill Parcells, from George W. Bush's decision-making after 9/11. Roberto complements his compelling case studies with extensive new research on executive decisionmaking. Discover how to test and probe a management team; when 'yes' means 'yes' and when it doesn't; and how to build real consensus that leads to action. Gain important new insights into managing teams, mitigating risk, promoting corporate ethics, and much more.

Getting Past No

Author : William Ury
Publisher : Bantam
ISBN 13 : 0553903640
Total Pages : 210 pages
Book Rating : 4.5/5 (539 download)

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Book Synopsis Getting Past No by : William Ury

Download or read book Getting Past No written by William Ury and published by Bantam. This book was released on 2007-04-17 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: We all want to get to yes, but what happens when the other person keeps saying no? How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker? In Getting Past No, William Ury of Harvard Law School’s Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners. You’ll learn how to: • Stay in control under pressure • Defuse anger and hostility • Find out what the other side really wants • Counter dirty tricks • Use power to bring the other side back to the table • Reach agreements that satisfies both sides' needs Getting Past No is the state-of-the-art book on negotiation for the twenty-first century. It will help you deal with tough times, tough people, and tough negotiations. You don’t have to get mad or get even. Instead, you can get what you want!

Coping with Difficult People

Author : Robert M. Bramson, Ph.D.
Publisher : Dell
ISBN 13 : 0440202019
Total Pages : 242 pages
Book Rating : 4.4/5 (42 download)

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Book Synopsis Coping with Difficult People by : Robert M. Bramson, Ph.D.

Download or read book Coping with Difficult People written by Robert M. Bramson, Ph.D. and published by Dell. This book was released on 1988-09-01 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bosses, friends, family members, they've made your life hell -- until now! Based on fourteen years of research and observation, Dr. Robert Bramson's proven-effective techniques are guaranteed to help you right the balance and take charge of your life. Learn how to: Stand up to anyone -- without fighting. Blunt a sniper's attack. Get a clam to talk. Cut off a Sherman tank at the pass. Manage bulldozers. Get stallers off the dime. Move a complainer into a problem-solving mode. Learn the six basic steps that allow you to cope with just about anyone. Reclaim the power the rightfully belongs to you in any relationship!

Stitches

Author : Anne Lamott
Publisher : Penguin
ISBN 13 : 1594632588
Total Pages : 111 pages
Book Rating : 4.5/5 (946 download)

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Book Synopsis Stitches by : Anne Lamott

Download or read book Stitches written by Anne Lamott and published by Penguin. This book was released on 2013-10-29 with total page 111 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New York Times bestseller from the author of Dusk, Night, Dawn, Hallelujah Anyway, Bird by Bird, and Almost Everything “Lamott’s …most insightful book yet, Stitches offers plenty of her characteristic witty wisdom…this slim, readable volume [is] a lens on life, widening and narrowing, encouraging each reader to reflect on what it is, after all, that really matters.”—People What do we do when life lurches out of balance? How can we reconnect to one other and to what’s sustaining, when evil and catastrophe seem inescapable? These questions lie at the heart of Stitches, Lamott’s profound follow-up to her New York Times–bestselling Help, Thanks, Wow. In this book Lamott explores how we find meaning and peace in these loud and frantic times; where we start again after personal and public devastation; how we recapture wholeness after loss; and how we locate our true identities in this frazzled age. We begin, Lamott says, by collecting the ripped shreds of our emotional and spiritual fabric and sewing them back together, one stitch at a time. It’s in these stitches that the quilt of life begins, and embedded in them are strength, warmth, humor, and humanity.

Understanding and Working with Difficult People

Author : Joseph E. Koob II
Publisher :
ISBN 13 : 9781696740623
Total Pages : 166 pages
Book Rating : 4.7/5 (46 download)

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Book Synopsis Understanding and Working with Difficult People by : Joseph E. Koob II

Download or read book Understanding and Working with Difficult People written by Joseph E. Koob II and published by . This book was released on 2019-10-02 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Understanding and Working with Difficult People" presents the most comprehensive material available about being successful with difficult people. This book is designed to be a practical, accessible introduction to the very broad topic of dealing with difficult people/difficult behaviors. Since every difficult situation is different, the focus here will be on building a basic understanding of how you interact with difficult people, what makes difficult people tick, and the most fundamental skills you can bring to the table to help change these encounters for the better. The best way to be successful with someone who you feel is difficult is to focus on the behaviors that are creating this angst between you. We can be successful dealing with a behavior; it is much harder to be successful with a difficult person. Difficult people try to get us to REACT to their negative behaviors. It is important to realize that you cannot change other people... directly. However, when you change your own behavior, it causes the difficult person to change his/her behavior. This means that when you stop yourself from reacting to a difficult person's negative behavior and RESPOND instead, you have maintained control, self-control. Then you have the ability to choose far better ways to interact with them; ways that will help change their behavior toward you. It does work. You CAN be successful with difficult people and in difficult situations with them!

Stress Management For Dummies

Author : Allen Elkin
Publisher : John Wiley & Sons
ISBN 13 : 1118053486
Total Pages : 305 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis Stress Management For Dummies by : Allen Elkin

Download or read book Stress Management For Dummies written by Allen Elkin and published by John Wiley & Sons. This book was released on 2011-03-16 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: “This book gives you many action-oriented ways of coping with your anxiety about anxiety.” —Albert Ellis, PhD, President, Albert Ellis Institute Is your job tying your stomach in knots? Do you toss and turn in bed at night? Are your ulcers having ulcers? Face it—you’ve got too much stress in your life, and it’s time to give yourself a break. The consequences of not dealing with stress range from poor health and broken marriages to premature death: not a very cheerful outlook. Thankfully, all kinds of stress reduction approaches are available today: from breathing and posture to imagery and meditation. These new ideas have taken the world by storm—and taken the pressure cooker off the fire for millions of chilled-out people around the world. Whether it’s love, work, family, or something else that’s got your anxiety in the red zone, here’s an easy way to improve your outlook. Stress Management For Dummies will help you identify the stress triggers in your life and cut them down to size quickly, with tips on how to: Determine your stress level Relieve tension at work and at home Deal with difficult people Combat stress with diet and exercise Soothe your anger and worry Certified stress manager Allen Elkin, PhD takes the guesswork (and the added stress!) out of finding the stress relief system that’s right for you. After determining your stress level with a few simple tests, you’ll get step-by-step guidance on finding and eliminating sources of stress, in both your mind and body. Inside are hassle-free techniques, helpful advice, self-evaluation quizzes, and fascinating information on: Letting go of tension through breathing, stretching, massage, and more Clearing the clutter in your life—and in your mind Managing your time—setting priorities, delegating, and conquering procrastination Eating, exercising, and sleeping right Stress-resistant thinking Reducing interpersonal stress Personal relaxation techniques The top ten stresses in life The ten most stressful jobs With a wide but manageable array of stress-management techniques, strategies, and tactics, this is your own personal toolbox for stress relief. So relax, take a deep breath, and start reading!

HBR Emotional Intelligence Ultimate Boxed Set (14 Books) (HBR Emotional Intelligence Series)

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1633699420
Total Pages : 1210 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis HBR Emotional Intelligence Ultimate Boxed Set (14 Books) (HBR Emotional Intelligence Series) by : Harvard Business Review

Download or read book HBR Emotional Intelligence Ultimate Boxed Set (14 Books) (HBR Emotional Intelligence Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2019-12-17 with total page 1210 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to be human at work. HBR's Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master. This specially priced 14-volume set includes every book in the series: Mindfulness Resilience Influence and Persuasion Authentic Leadership Dealing with Difficult People Focus Self-Awareness Happiness Empathy Leadership Presence Purpose, Meaning, and Passion Confidence Mindful Listening Power and Impact

Perfect Phrases for Dealing with Difficult Situations at Work: Hundreds of Ready-to-Use Phrases for Coming Out on Top Even in the Toughest Office Conditions

Download Perfect Phrases for Dealing with Difficult Situations at Work: Hundreds of Ready-to-Use Phrases for Coming Out on Top Even in the Toughest Office Conditions PDF Online Free

Author : Susan Benjamin
Publisher : McGraw Hill Professional
ISBN 13 : 0071606203
Total Pages : 225 pages
Book Rating : 4.0/5 (716 download)

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Book Synopsis Perfect Phrases for Dealing with Difficult Situations at Work: Hundreds of Ready-to-Use Phrases for Coming Out on Top Even in the Toughest Office Conditions by : Susan Benjamin

Download or read book Perfect Phrases for Dealing with Difficult Situations at Work: Hundreds of Ready-to-Use Phrases for Coming Out on Top Even in the Toughest Office Conditions written by Susan Benjamin and published by McGraw Hill Professional. This book was released on 2008-08-29 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Right Phrase for Every Situation . . . Every Time WNo matter how much you love your job, you will inevitably run into difficult situations on the job that test your ability to keep your cool. Written by the author of Perfect Phrases for Dealing with Difficult People, this handy reference of ready-to-use phrases will help you avoid disasters, steer clear of stickycircumstances with coworkers, and leave you in control. If you’re asked to give an impromptu presentation or you accidentally send a personal e-mail to your boss, you’ll have the best words for every situation, including: Handling criticism and being heard criticizing Picking up the ball when someone else has dropped it Getting credit for your project when an associate takes the praise Deflecting a flirtatious client or coworker Filled with phrases for every mistake, mix-up, and mishap, this guide will be become your best friend in the workplace. There are no difficult situations . . . when you have “Perfect Phrases.”

The Prepared Graduate

Author : Kyyah Abdul
Publisher : Mango Media Inc.
ISBN 13 : 1642507571
Total Pages : 115 pages
Book Rating : 4.6/5 (425 download)

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Book Synopsis The Prepared Graduate by : Kyyah Abdul

Download or read book The Prepared Graduate written by Kyyah Abdul and published by Mango Media Inc.. This book was released on 2022-01-25 with total page 115 pages. Available in PDF, EPUB and Kindle. Book excerpt: Professional Advice About Career Preparation for Soon-To-Be College Grads “This book is so real and honest! I wish I had this when I first started out in my career....Every parent should read this book and then gift it to their child! ” —Nancy Barrows, MS CC-SLP, LAUSD educator & speech language pathologist This book of professional advice about career preparation may be the best college graduation gift you’ll receive. Too many people end up working jobs they didn’t study for. It’s time you proactively prepare for post-graduate life. The Prepared Graduate speaks to Generation Z and Millennials, addressing many of the concerns students (and parents) have about pre- and post-graduation. Kyyah Abdul offers extensive job search tips and work advice, such as guidance on writing the perfect résumé, excelling in job interviews, networking in-person and online, negotiating job salaries, paying off student loans, and more. Rely on trusted guidance. Armed with first-hand experience with the lack of preparation universities provide their students, Kyyah set out to forge her own path for finding relevant work post-graduation. Her strategies helped her land jobs in several STEM positions both during and after college. Over time, Kyyah created a comprehensive roadmap chockfull of work advice for college seniors through summer up until the end of their first year as a graduate. The Prepared Graduate is the perfect college graduation gift that provides: • Guidance on finding the right path for career success • An easy-to-follow roadmap with advice about career preparation • Endless job search tips If you enjoyed What Color is Your Parachute? (2021); Brag Better: Master the Art of Fearless Self-Promotion; or You Turn: Get Unstuck, Discover Your Direction, and Design Your Dream Career, you’ll love The Prepared Graduate.

Difficult Conversations

Author : Douglas Stone
Publisher : Penguin
ISBN 13 : 0593511697
Total Pages : 401 pages
Book Rating : 4.5/5 (935 download)

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Book Synopsis Difficult Conversations by : Douglas Stone

Download or read book Difficult Conversations written by Douglas Stone and published by Penguin. This book was released on 2023-08-22 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving