Customer Service Training for Healthcare Professionals Instructor Manual

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Publisher :
ISBN 13 : 9780964659476
Total Pages : 178 pages
Book Rating : 4.6/5 (594 download)

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Book Synopsis Customer Service Training for Healthcare Professionals Instructor Manual by : Reba Haley

Download or read book Customer Service Training for Healthcare Professionals Instructor Manual written by Reba Haley and published by . This book was released on 2018-12 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service Training for Healthcare Professionals Instructor Manual is a resource for instructors using the paperback Customer Service Training for Healthcare Professionals. The instruction manual is written in English and Spanish for students, interns, and employees that are entering the healthcare workforce. The program based learning provides independent learning, encourages brainstorming and team building approaches. The learning approach is based on adults and is student-centered that is interactive, relevant, and practical in the healthcare industry. Customer Service Training for Healthcare Professionals Instructor Manual is written for healthcare educators, teachers and vocational and, medical instructors that teach students and interns or provide in-service training to employees that work with patients in hospitals, clinics, medical centers, or long-term care facilities. According to the Bureau of Labor, Statistics healthcare is the largest employer in the United States, and employment of healthcare occupations is projected to grow 18 percent from 2018 to 2026, much faster than the average for all occupations, adding about 2.4 million new jobs.Employers in the healthcare field are looking for people with good interpersonal skills that can practice excellent customer service. Healthcare is a business and employers want people to provide the best care to their patients. Often time's healthcare professionals overlook patients as customers; however, patients differ from other customers, in that they don't want to be ill or, a customer. The physician's office or hospital experience can be scary and confusing for patients. Therefore, students and interns and employees as healthcare professionals will learn how to be culturally aware, how to improve customer service, how to demonstrate professional workplace behaviors, achieve patient satisfaction, display empathy and provide quality patient care.

Customer Service Training for Heathcare Professionals

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ISBN 13 : 9780964659445
Total Pages : pages
Book Rating : 4.6/5 (594 download)

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Book Synopsis Customer Service Training for Heathcare Professionals by : Reba Haley Ph D

Download or read book Customer Service Training for Heathcare Professionals written by Reba Haley Ph D and published by . This book was released on 2015-06-15 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service for Healthcare Professionals is written specifically for students, interns and employees who are in the healthcare field and with or, take care of patients in a hospital, clinic, medical center and long term care facility. The central theme of the book is to help allied health students, interns and employees improve customer service skills, professional workplace behaviors and patient satisfaction. The book is unique and includes; group activities, self-assessments and customer service questionnaires to reinforce the customer service principles and techniques. The healthcare techniques and strategies help professionals create positive patient experiences and customer satisfaction. Healthcare professionals learn to effectively communicate, greet patients, schedule appointments and work in health care teams. Healthcare professional develop identification systems to avoid medical errors and HIPPA violations and fines. The CARE acronym is the characteristics and qualities of healthcare professionals. The CARE skills helps employees determine and meet patients' needs and concerns. People who work with or take care of patients identify and understand personality types and kinds of customer behaviors to solve problems and handle complaints quickly. Healthcare professionals develop relationship building skills to improve patient interaction. Good customer service is linked to patient satisfaction, patient referrals, promotions and pay increases. Since, the Affordable Care Act (ACA) individuals have more options in selecting their physician and healthcare coverage. Therefore, to remain competitive healthcare facilities are seeking employees with superior customer service skills.

Basic Life Support Instructor Manual

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ISBN 13 : 9781616697693
Total Pages : pages
Book Rating : 4.6/5 (976 download)

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Book Synopsis Basic Life Support Instructor Manual by : American Heart Association

Download or read book Basic Life Support Instructor Manual written by American Heart Association and published by . This book was released on 2020-10-21 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Has companion: BLS basic life support provider manual.

American Red Cross Basic Life Support Instructor's Manual for Instructor-Led Training

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Publisher :
ISBN 13 : 9781732995734
Total Pages : pages
Book Rating : 4.9/5 (957 download)

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Book Synopsis American Red Cross Basic Life Support Instructor's Manual for Instructor-Led Training by : American Red Cross

Download or read book American Red Cross Basic Life Support Instructor's Manual for Instructor-Led Training written by American Red Cross and published by . This book was released on 2018-01-11 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Customer Service

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ISBN 13 : 9780071277501
Total Pages : 544 pages
Book Rating : 4.2/5 (775 download)

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Book Synopsis Customer Service by : Robert W. Lucas

Download or read book Customer Service written by Robert W. Lucas and published by . This book was released on 2009 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel

Legendary Service: The Key is to Care

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Publisher : McGraw Hill Professional
ISBN 13 : 0071817859
Total Pages : 176 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis Legendary Service: The Key is to Care by : Ken Blanchard

Download or read book Legendary Service: The Key is to Care written by Ken Blanchard and published by McGraw Hill Professional. This book was released on 2014-04-18 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Take Care of Your Customers--or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees. Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easy--and that her role as a frontline employee is more significant than she ever could have imagined. In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference--and customer service is everyone's job. PRAISE FOR LEGENDARY SERVICE: "Read this book and establish a service culture in your organization." -- Horst Schulze, Chairman/CEO, Capella Hotel Group "Legendary Service has great learnings for people at all organizational levels: for executives and managers, the value of a service culture; and for frontline staff, the reality that they are the face of the company and can make a difference. Legendary service--it's everyone, always." -- Mark King, CEO and President, TaylorMade Golf "Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard. The One Minute Manager dramatically changed my thinking 32 years ago. Legendary Service will teach the next generation how to deliver sensational service. Buy it, study it, implement it." -- Lee Cockerell, Executive Vice President, Walt Disney World (Retired & Inspired), and author of Creating Magic and The Customer Rules "Kathy Cuff and Vicki Halsey have created a fantastic customer service model called ICARE. When you add their voices to that of the master storyteller Ken Blanchard, you have a masterpiece entitled Legendary Service. It is a must-read for everyone who, like me, has a passion for service." -- Colleen Barrett, President Emeritus, Southwest Airlines, and coauthor of Lead with LUV "Ken Blanchard has done it again and delivered the right book at the right time. Legendary Service provides the essentials of hospitality and servant leadership in a way that everyone can adopt--right now--today!" -- John Caparella, President and COO, The Venetian, The Palazzo, and Sands Expo "Ken, Kathy, and Vicki show us how to change everyday service events into memorable experiences. Their book is a must-read for anyone unwilling to accept mediocrity." -- Leonardo Inghilleri, coauthor of Exceptional Service, Exceptional Profit

Training Manual for Central Service Technicians

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Publisher :
ISBN 13 : 9780872586154
Total Pages : 94 pages
Book Rating : 4.5/5 (861 download)

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Book Synopsis Training Manual for Central Service Technicians by : American Society for Healthcare Education and Training Staff

Download or read book Training Manual for Central Service Technicians written by American Society for Healthcare Education and Training Staff and published by . This book was released on 1991-01-01 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Security Oriented Customer Service Training

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Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781515038726
Total Pages : 102 pages
Book Rating : 4.0/5 (387 download)

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Book Synopsis Security Oriented Customer Service Training by : David Fowler

Download or read book Security Oriented Customer Service Training written by David Fowler and published by Createspace Independent Publishing Platform. This book was released on 2015-07-17 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: Security Oriented Customer Service Training is designed to teach employees how to develop habits, skills and actions for offering Extraordinary Customer Service while maintaining Safety in the Workplace.

Customer Service for Professionals in Health Care

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Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781479364053
Total Pages : 0 pages
Book Rating : 4.3/5 (64 download)

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Book Synopsis Customer Service for Professionals in Health Care by : Wendy Leebov

Download or read book Customer Service for Professionals in Health Care written by Wendy Leebov and published by Createspace Independent Publishing Platform. This book was released on 2012-10-29 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing great customer service in healthcare is an ongoing challenge. This short book is a terrific guide to customer service essentials for front line staff. Rich with interactive exercises and self-help tools, staff become clearer on the Sixteen House Rules of Customer Service. They also raise their awareness of their own current behavior compared to the behaviors that reflect great customer service. This booklet makes a great recognition gift and support for individual coaching or staff development with groups. Customer Service has the concrete skills that can lead you and your team to significant progress.

ASHCSP Instructor's Guide

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ISBN 13 : 9780872587953
Total Pages : 355 pages
Book Rating : 4.5/5 (879 download)

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Book Synopsis ASHCSP Instructor's Guide by : American Society for Healthcare Central Service Professionals

Download or read book ASHCSP Instructor's Guide written by American Society for Healthcare Central Service Professionals and published by . This book was released on 2003 with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Pocket Guide to Teaching for Medical Instructors

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Publisher : John Wiley & Sons
ISBN 13 : 1444356135
Total Pages : 75 pages
Book Rating : 4.4/5 (443 download)

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Book Synopsis Pocket Guide to Teaching for Medical Instructors by : Advanced Life Support Group (ALSG)

Download or read book Pocket Guide to Teaching for Medical Instructors written by Advanced Life Support Group (ALSG) and published by John Wiley & Sons. This book was released on 2011-09-07 with total page 75 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new edition of the bestselling Pocket Guide to Teaching for Medical Instructors by the Advanced Life Support Group and Resuscitation Council (UK) provides an updated guide for instructors teaching on life support courses. Compiled by authors experienced in designing highly respected and successful courses, this guide gives sound, clear advice on the most effective methods of teaching. Content covers an introduction to the basic principles of teaching and deals in detail with a number of modes of teaching on courses. Lectures, skill stations, role play, workshops, discussions and e-learning are all explored and in each case practical guidance is given to help the reader to become a more effective teacher. Though designed for trainees on life support instructor courses, Pocket Guide to Teaching for Medical Instructors contains practical guidance applicable to any health professional interested in becoming a more effective teacher.

Foundations for Community Health Workers

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Publisher : John Wiley & Sons
ISBN 13 : 0470496797
Total Pages : 594 pages
Book Rating : 4.4/5 (74 download)

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Book Synopsis Foundations for Community Health Workers by : Tim Berthold

Download or read book Foundations for Community Health Workers written by Tim Berthold and published by John Wiley & Sons. This book was released on 2009-08-13 with total page 594 pages. Available in PDF, EPUB and Kindle. Book excerpt: Foundations for Community Health Workers Foundations for Community Health Workers is a training resource for client- and community-centered public health practitioners, with an emphasis on promoting health equality. Based on City College of San Francisco's CHW Certificate Program, it begins with an overview of the historic and political context informing the practice of community health workers. The second section of the book addresses core competencies for working with individual clients, such as behavior change counseling and case management, and practitioner development topics such as ethics, stress management, and conflict resolution. The book's final section covers skills for practice at the group and community levels, such as conducting health outreach and facilitating community organizing and advocacy. Praise for Foundations for Community Health Workers "This book is the first of its kind: a manual of core competencies and curricula for training community health workers. Covering topics from health inequalities to patient-centered counseling, this book is a tremendous resource for both scholars of and practitioners in the field of community-based medicine. It also marks a great step forward in any setting, rich or poor, in which it is imperative to reduce health disparities and promote genuine health and well-being." Paul E. Farmer, MD., PhD, Maude and Lillian Presley Professor of Social Medicine in the Department of Global Health and Social Medicine at Harvard Medical School; founding director, Partners In Health. "This book is based on the contributions of experienced CHWs and advocates of the field. I am confident that it will serve as an inspiration for many CHW training programs." Yvonne Lacey, CHW, former coordinator, Black Infant Health Program, City of Berkeley Health Department; former chair, CHW Special Interest Group for the APHA. "This book masterfully integrates the knowledge, skills, and abilities required of a CHW through storytelling and real life case examples. This simple and elegant approach brings to life the intricacies of the work and espouses the spirit of the role that is so critical to eliminating disparities a true model educational approach to emulate." Gayle Tang, MSN, RN., director, National Linguistic and Cultural Programs, National Diversity, Kaiser Permanente "Finally, we have a competency-based textbook for community health worker education well informed by seasoned CHWs themselves as well as expert contributors." Donald E. Proulx, CHW National Education Collaborative, University of Arizona

Heartsaver First Aid Student Workbook

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Publisher :
ISBN 13 : 9781616694227
Total Pages : 80 pages
Book Rating : 4.6/5 (942 download)

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Book Synopsis Heartsaver First Aid Student Workbook by : American Heart Association Staff

Download or read book Heartsaver First Aid Student Workbook written by American Heart Association Staff and published by . This book was released on 2016-04-26 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: Product 15-1021

BLS for Healthcare Providers Instructor Manual

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Publisher :
ISBN 13 : 9781937012243
Total Pages : 105 pages
Book Rating : 4.0/5 (122 download)

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Book Synopsis BLS for Healthcare Providers Instructor Manual by : EMS Safety Services

Download or read book BLS for Healthcare Providers Instructor Manual written by EMS Safety Services and published by . This book was released on 2017-03-15 with total page 105 pages. Available in PDF, EPUB and Kindle. Book excerpt: Basic Life Support Instructor Manual

ACLS for Experienced Providers

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Publisher :
ISBN 13 : 9781616693138
Total Pages : 0 pages
Book Rating : 4.6/5 (931 download)

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Book Synopsis ACLS for Experienced Providers by :

Download or read book ACLS for Experienced Providers written by and published by . This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Product 90-1075

CPR/AED for the Professional Rescuer

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Publisher : Staywell (CA)
ISBN 13 : 9781584803041
Total Pages : 0 pages
Book Rating : 4.8/5 (3 download)

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Book Synopsis CPR/AED for the Professional Rescuer by : American Red Cross

Download or read book CPR/AED for the Professional Rescuer written by American Red Cross and published by Staywell (CA). This book was released on 2006 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This New American Red Cros CPR/AED for the Professional Rescuer Participant's Manual and course reflect changes based on the 2005 Consensus on Science for CPR and Emergency Cardiovascular Care (ECC) and the Guidelines 2005 for First Aid. Changes to this program and manual include simplifications to many of the CPR skill sequences, which helps improve retention. There have also been changes to help improve the quality of CPR. The integration of CPR skills into the operation of AEDs had changed to help improve survival from sudden cardiac arrest. Professional rescuers are now trained to use AEDs on adults and children. Information has been updated and added to this program to help professional rescuers administer epinephrine, aspirin and fixed-flow-rate oxygen. The skills learned in this course include adult, child and infant rescue breathing, conscious and unconscious choking, CPR, two-rescuer CPR and adult and child AED. Additional training can be added to this course including bloodborne pathogens training and emergency oxygen administration. While the skills and knowledge that professional rescuers use are increasing, this training will help you meet your most important responsibility as a professional rescuer- the responsibility to save lives.

2020 Handbook of Emergency Cardiovascular Care for Healthcare Providers

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Publisher :
ISBN 13 : 9781616697662
Total Pages : pages
Book Rating : 4.6/5 (976 download)

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Book Synopsis 2020 Handbook of Emergency Cardiovascular Care for Healthcare Providers by : American Heart Association

Download or read book 2020 Handbook of Emergency Cardiovascular Care for Healthcare Providers written by American Heart Association and published by . This book was released on 2020-10-21 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: 20-1100