Customer Service Supply Chain Management

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Customer Service Supply Chain Management

Author : Alexandre Oliveira
Publisher : FT Press
ISBN 13 : 0133764583
Total Pages : 205 pages
Book Rating : 4.1/5 (337 download)

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Book Synopsis Customer Service Supply Chain Management by : Alexandre Oliveira

Download or read book Customer Service Supply Chain Management written by Alexandre Oliveira and published by FT Press. This book was released on 2014-06-17 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: DRIVE MORE VALUE FROM YOUR SUPPLY CHAIN BY IMPROVING THE WAY YOU MANAGE CUSTOMER SERVICE Optimize linked interactions across your entire customer service environment Implement customer-centric strategies, including customer-based supply chain segmentation and lifelong customer logistics management Use the business-driven customer service model to align customer services management to business goals, and measure your progress Customer Service Supply Chain Management offers expert guidance for managing your supply chain to deliver more innovative and profitable customer experiences. Pioneering supply chain management experts Alexandre Oliveira and Anne Gimeno provide a comprehensive overview of the topic, detailed descriptions of each high-value approach, and modern applications and best practices proven at leading companies worldwide. Complementing theoretical texts, they offer deep knowledge of how pioneering customer service management techniques are actually applied in the field. This book’s content will be exceptionally helpful to both practitioners and students in all areas of supply chain management, customer service, and marketing, including participants in leading certification programs. To build a truly customer-centric business, you must integrate, balance, and optimize four sets of relationships: product, customer, service, and process. By doing this, you empower your business to deliver the high-profit solutions your customers really want: personalized packages of products, services, support, education, and consulting. Customer Service Supply Chain Management offers a complete model and blueprint for achieving these goals. Global supply chain innovators Alexandre Oliveira and Anne Gimeno show how to systematically address key issues ranging from organizational structure, governance, and strategy to day-to-day tactics and operations. Oliveira and Gimeno help you assess where you stand now, identify gaps and priorities, and move rapidly towards greater effectiveness. They introduce realistic examples, applications, and best practices: all designed to help you translate theory into practice, and practice into profits. USE CUSTOMER SERVICE SUPPLY CHAIN MANAGEMENT TO: GROW SALES VOLUME: Increase market share Accelerate revenue cycles Reduce lost sales Support marketing and sales initiatives IMPROVE CUSTOMER EXPERIENCE: Add customer value Optimize cost to serve Deliver the right service at the right cost GROW MARGINS: Reduce cost of sales Improve asset management Balance service levels and cost structures

Service Supply Chain Systems

Author : Tsan-Ming Choi
Publisher : CRC Press
ISBN 13 : 1315682141
Total Pages : 172 pages
Book Rating : 4.3/5 (156 download)

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Book Synopsis Service Supply Chain Systems by : Tsan-Ming Choi

Download or read book Service Supply Chain Systems written by Tsan-Ming Choi and published by CRC Press. This book was released on 2016-04-14 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Supply chain management is a well-developed area. The traditional supply chains are dynamic systems which include the forward and reverse flows of physical products and the related information and fund. However, a service supply chain is different because the real "product" may take the form of a "service" which implies that many traditionally cruc

Introduction to Business

Author : Lawrence J. Gitman
Publisher :
ISBN 13 :
Total Pages : 1455 pages
Book Rating : 4./5 ( download)

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Book Synopsis Introduction to Business by : Lawrence J. Gitman

Download or read book Introduction to Business written by Lawrence J. Gitman and published by . This book was released on 2024-09-16 with total page 1455 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction to Business covers the scope and sequence of most introductory business courses. The book provides detailed explanations in the context of core themes such as customer satisfaction, ethics, entrepreneurship, global business, and managing change. Introduction to Business includes hundreds of current business examples from a range of industries and geographic locations, which feature a variety of individuals. The outcome is a balanced approach to the theory and application of business concepts, with attention to the knowledge and skills necessary for student success in this course and beyond. This is an adaptation of Introduction to Business by OpenStax. You can access the textbook as pdf for free at openstax.org. Minor editorial changes were made to ensure a better ebook reading experience. Textbook content produced by OpenStax is licensed under a Creative Commons Attribution 4.0 International License.

Supply Chain Management

Author : William C. Copacino
Publisher : Routledge
ISBN 13 : 1351412701
Total Pages : 224 pages
Book Rating : 4.3/5 (514 download)

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Book Synopsis Supply Chain Management by : William C. Copacino

Download or read book Supply Chain Management written by William C. Copacino and published by Routledge. This book was released on 2019-08-13 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: From one of the world's leading consultants, authors and practitioners in the area of supply chain management comes the most extensive coverage of the subject to date. Bringing more than 18 years of experience in logistics, manufacturing, purchasing, customer service, and supply chain management in a wide variety of industries, William Copacino offers his unique insight and recommendations in Supply Chain Management. This important book provides an overview of all areas of supply chain management in a concise yet informative style. Any busy executive or manager looking to deepen his or her understanding of supply chain management will find this efficient reading. Ideal for manufacturers, service companies, suppliers, distributors and retailers in consumer product, electronic, automotive, pharmaceutical and medical product industries. Provides strategies, tools and techniques for both executives and managers in production, purchasing, inventory control, customer service, distribution and accounting. Academicians will find it fits the growing needs of students studying business and especially production/operations management.

Supply Chain Management For Dummies

Author : Daniel Stanton
Publisher : John Wiley & Sons
ISBN 13 : 1119410193
Total Pages : 360 pages
Book Rating : 4.1/5 (194 download)

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Book Synopsis Supply Chain Management For Dummies by : Daniel Stanton

Download or read book Supply Chain Management For Dummies written by Daniel Stanton and published by John Wiley & Sons. This book was released on 2017-11-29 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone can impact the supply chain Supply Chain Management For Dummies helps you connect the dots between things like purchasing, logistics, and operations to see how the big picture is affected by seemingly isolated inefficiencies. Your business is a system, made of many moving parts that must synchronize to most efficiently meet the needs of your customers—and your shareholders. Interruptions in one area ripple throughout the entire operation, disrupting the careful coordination that makes businesses successful; that's where supply chain management (SCM) comes in. SCM means different things to different people, and many different models exist to meet the needs of different industries. This book focuses on the broadly-applicable Supply Chain Operations Reference (SCOR) Model: Plan, Source, Make, Deliver, Return, and Enable, to describe the basic techniques and key concepts that keep businesses running smoothly. Whether you're in sales, HR, or product development, the decisions you make every day can impact the supply chain. This book shows you how to factor broader impact into your decision making process based on your place in the system. Improve processes by determining your metrics Choose the right software and implement appropriate automation Evaluate and mitigate risks at all steps in the supply chain Help your business function as a system to more effectively meet customer needs We tend to think of the supply chain as suppliers, logistics, and warehousing—but it's so much more than that. Every single person in your organization, from the mailroom to the C-suite, can work to enhance or hinder the flow. Supply Chain Management For Dummies shows you what you need to know to make sure your impact leads to positive outcomes.

An Introduction to Supply Chain Management

Author : Edmund Prater
Publisher : Business Expert Press
ISBN 13 : 1606493760
Total Pages : 183 pages
Book Rating : 4.6/5 (64 download)

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Book Synopsis An Introduction to Supply Chain Management by : Edmund Prater

Download or read book An Introduction to Supply Chain Management written by Edmund Prater and published by Business Expert Press. This book was released on 2013-02-01 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you’re a manager of a supply chain operation, or a student learning about supply chain management, this book will provide not only an overview of supply chain management but also a framework for subsequent, more detailed study in various aspects of supply management. This book reviews the evolution of supply chain management concepts and discusses trends in global markets and strategic competitiveness. It then focuses on the major issues involved in managing a competitive supply chain including: forecasting, inventory management, distribution, dealing with uncertainty, reverse logistics, and customer service. Coverage of the dynamic, evolving issues pertaining to supply chains that affect the global business community concludes the book. With this book in hand, you’ll be better equipped to conceptualize the management of supply chains as a collection of business processes; identify primary and secondary value chain processes; distinguish between the umbrella term, “supply chain management,” and its component functions; and understand the basic tools of forecasting and the need for accurate data and forecasts on which to base supply chain management decisions.

The Definitive Guide to Order Fulfillment and Customer Service

Author : CSCMP
Publisher : Pearson Education
ISBN 13 : 0133453871
Total Pages : 225 pages
Book Rating : 4.1/5 (334 download)

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Book Synopsis The Definitive Guide to Order Fulfillment and Customer Service by : CSCMP

Download or read book The Definitive Guide to Order Fulfillment and Customer Service written by CSCMP and published by Pearson Education. This book was released on 2013-12-16 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the most authoritative and complete guide to planning, implementing, measuring, and optimizing world-class supply chain order fulfillment and customer service processes. Straight from the Council of Supply Chain Management Professionals (CSCMP), it brings together up-to-the-minute knowledge and best practices for all facets of order fulfillment and customer service process management, from initial customer inquiry through post sales service and support. CSCMP and contributor Stanley Fawcett introduce crucial concepts ranging from customer order cycles to available-to-promise and supply chain RFID to global order capture networks. The Definitive Guide to Order Fulfillment and Customer Service imparts a deep understanding of each crucial process, helping readers optimize your most important customer contacts. Coverage includes: Basic concepts of order fulfillment and customer service, and their essential roles in meeting customer expectations Key elements and processes in order fulfillment and customer service, and interactions amongst them Principles and strategies for establishing efficient, effective, and sustainable order fulfillment and customer service processes The critical role of technology in managing order fulfillment and customer service processes Requirements and challenges of global order fulfillment and customer service processes Best practices for assessing the performance of order fulfillment and customer service processes using standard metrics and frameworks For all supply chain and operations managers, students, and other business professionals and decision-makers who are concerned with order fulfillment or customer service.

Customer Loyalty and Supply Chain Management

Author : Ivan Russo
Publisher : Routledge
ISBN 13 : 1351669354
Total Pages : 135 pages
Book Rating : 4.3/5 (516 download)

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Book Synopsis Customer Loyalty and Supply Chain Management by : Ivan Russo

Download or read book Customer Loyalty and Supply Chain Management written by Ivan Russo and published by Routledge. This book was released on 2017-08-03 with total page 135 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many business-to-business (B2B) managers think that customers act rationally and base decisions mostly on price, customer loyalty isn’t considered. Companies outsource various activities, which enable them to improve efficiency, reduce costs, focus more on core competencies and improve their innovation capabilities. Supply Chain Management synchronizes the efforts of all parties—particularly suppliers, manufacturers, retailers, dealers, customers—involved in achieving customer’s needs. Despite much research, the relationship between customer loyalty and the supply chain strategy remains insufficiently explored and understood by practitioners and academics, while the theme has been extensively developed within marketing literature. Customer Loyalty and Supply Chain Management is the result of years of work by the authors on different projects concerning the overlapping areas of supply chains, logistics and marketing, drawing a connection between the literature to provide a holistic picture of the customer loyalty framework. Emphasis is given to the B2B context, where recent research has provided some clues to support the fact that investment in operations, new technologies and organizational strategy have had a significant role in understanding B2B loyalty, particularly in the context of global supply chains. Moreover, the book provides a modernized and predictive model of B2B loyalty, showing a different methodological approach that aims at capturing the complexity of the phenomenon. This book will be a useful resource for professionals and scholars from across the supply chain who are interested in exploring the dimension of customer loyalty in the challenging supplier and customer context.

Supply Chain Management in Services Industry

Author : B. V. S. Prasad
Publisher : SBS Publishers
ISBN 13 : 9788131407561
Total Pages : 0 pages
Book Rating : 4.4/5 (75 download)

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Book Synopsis Supply Chain Management in Services Industry by : B. V. S. Prasad

Download or read book Supply Chain Management in Services Industry written by B. V. S. Prasad and published by SBS Publishers. This book was released on 2009-10-20 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's competitive environment, services industries are facing the challenge of improving operational efficiencies and reducing cost, without negatively impacting customer service. Further challenges arise due to technology revolution, increasing customer expectations, frequently changing customer needs and a dynamic market scenario. In the highly competitive environment of today, new product development, marketing and promotion costs are increasing constantly. Services providers are recognised, because only in that area it is possible to reduce costs in the supply chain. To meet these challenges, services providers are beginning to implement Supply Chain Management practices (SCM), that create a balance between customer requirements and supply chain capabilities. SCM can bring reliability, responsiveness, consistency, flexibility, cost reduction and process efficiency. Traditionally, organisations were implementing SCM with the purpose of achieving operational efficiency and cost cutting. In today's competitive environment with increasing customer demands, organisations are looking for leveraging competitive advantage to deliver better customer service. When the internet and RFID (Radio Frequency Identification) technologies emerged, they brought a new dimension to SCM concept. Even though many software providers such as SAP, Oracle and IBM offer SCM concepts to the organisation, no one has a complete software package. This book explains how service chains differ from the traditional supply chain, and elaborates on the challenges in implementing SCM in the service industry. The book also focuses on the benefits of using the supply chain in service industries like financial, healthcare, postal and courier, retail, entertainment and tourism services.

Guide to Supply Chain Management

Author : David Steven Jacoby
Publisher : The Economist
ISBN 13 : 161039514X
Total Pages : 279 pages
Book Rating : 4.6/5 (13 download)

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Book Synopsis Guide to Supply Chain Management by : David Steven Jacoby

Download or read book Guide to Supply Chain Management written by David Steven Jacoby and published by The Economist. This book was released on 2014-02-25 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: Globalization, technology and an increasingly competitive business environment have encouraged huge changes in what is known as supply chain management, the art of sourcing components and delivering finished goods to the customer as cost effectively and efficiently as possible. Dell transformed the way people bought and were able to customize computers. Wal-Mart and Tesco have used their huge buying power and logistical skills to ensure the supply and stock management of their stores is finely honed. Manufacturers now make sure that components are where they are needed on the production line just in time for when they are needed and no longer. Such finessing of the way the supply chain works boosts the corporate bottom line and can make the difference between being a market leader or an also ran. This guide explores all the different aspects of supply chain management and gives hundreds of real life examples of what firms have achieved in the field.

Fundamentals of Supply Chain Management

Author :
Publisher : Bookboon
ISBN 13 : 8776817989
Total Pages : 112 pages
Book Rating : 4.7/5 (768 download)

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Book Synopsis Fundamentals of Supply Chain Management by :

Download or read book Fundamentals of Supply Chain Management written by and published by Bookboon. This book was released on with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt:

EBOOK: Logistics and Supply Chain Management

Author : JONSSON, PATRIK
Publisher : McGraw Hill
ISBN 13 : 0077131177
Total Pages : 510 pages
Book Rating : 4.0/5 (771 download)

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Book Synopsis EBOOK: Logistics and Supply Chain Management by : JONSSON, PATRIK

Download or read book EBOOK: Logistics and Supply Chain Management written by JONSSON, PATRIK and published by McGraw Hill. This book was released on 2008-04-16 with total page 510 pages. Available in PDF, EPUB and Kindle. Book excerpt: EBOOK: Logistics and Supply Chain Management

Guide to Supply Chain Management

Author : Colin Scott
Publisher : Springer
ISBN 13 : 331977185X
Total Pages : 218 pages
Book Rating : 4.3/5 (197 download)

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Book Synopsis Guide to Supply Chain Management by : Colin Scott

Download or read book Guide to Supply Chain Management written by Colin Scott and published by Springer. This book was released on 2018-06-01 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: This essential guide brings supply chain theory to life. Intended for readers with a business interest in supply chain management, the book covers the key topics in eleven chapters, including planning, sourcing, making, delivering and returning, as well as strategy, people, finance, customer service and outsourcing. Each chapter starts with a brief summary and learning objectives that guide the reader through the text. This second edition also explores digital, sustainability and innovation impacts on today’s global supply chains. The book is written in a clear and simple way, featuring a variety of figures, tables and recommendations for further reading. The respective chapters conclude with real-life case studies from different companies, illustrating best practices. In the course of their work, the authors have met professionals all over the world who are passionate about their business achievements. By including their vivid examples, the guide brings theory to life, enabling readers to understand and embrace the concepts and ideas presented. Colin Scott, Henriette Lundgren and Paul Thompson are experts in supply chain management and have worked with practitioners in businesses across the globe. Endorsement: This guide is a really useful reminder of what good practice is and how it should be applied within supply chain management. The book is relevant for students of supply chain management and professional practitioners alike. This book offers an invaluable guide to understanding the specific dynamics of your supply chain and the fundamentals underpinning it. It provides the framework for delivering a supply chain strategy based upon recognised best practice. Martin McCourt, CEO, Dyson Limited .

Surviving Supply Chain Integration

Author : National Research Council
Publisher : National Academies Press
ISBN 13 : 0309173418
Total Pages : 162 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Surviving Supply Chain Integration by : National Research Council

Download or read book Surviving Supply Chain Integration written by National Research Council and published by National Academies Press. This book was released on 2000-03-23 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: The managed flow of goods and information from raw material to final sale also known as a "supply chain" affects everythingâ€"from the U.S. gross domestic product to where you can buy your jeans. The nature of a company's supply chain has a significant effect on its success or failureâ€"as in the success of Dell Computer's make-to-order system and the failure of General Motor's vertical integration during the 1998 United Auto Workers strike. Supply Chain Integration looks at this crucial component of business at a time when product design, manufacture, and delivery are changing radically and globally. This book explores the benefits of continuously improving the relationship between the firm, its suppliers, and its customers to ensure the highest added value. This book identifies the state-of-the-art developments that contribute to the success of vertical tiers of suppliers and relates these developments to the capabilities that small and medium-sized manufacturers must have to be viable participants in this system. Strategies for attaining these capabilities through manufacturing extension centers and other technical assistance providers at the national, state, and local level are suggested. This book identifies action steps for small and medium-sized manufacturersâ€"the "seed corn" of business start-up and developmentâ€"to improve supply chain management. The book examines supply chain models from consultant firms, universities, manufacturers, and associations. Topics include the roles of suppliers and other supply chain participants, the rise of outsourcing, the importance of information management, the natural tension between buyer and seller, sources of assistance to small and medium-sized firms, and a host of other issues. Supply Chain Integration will be of interest to industry policymakers, economists, researchers, business leaders, and forward-thinking executives.

Service Chain Management

Author : Christos Voudouris
Publisher : Springer Science & Business Media
ISBN 13 : 3540755047
Total Pages : 304 pages
Book Rating : 4.5/5 (47 download)

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Book Synopsis Service Chain Management by : Christos Voudouris

Download or read book Service Chain Management written by Christos Voudouris and published by Springer Science & Business Media. This book was released on 2007-12-18 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service chain management enables service organisations to improve customer satisfaction and reduce operational costs. In this book, Christos Voudouris and his BT colleagues together with experts from industry and academia present the latest innovations and technologies used to manage the operations of a service company. The viewpoints presented are based on the BT experience and on associated research and development. Service chain management is looked at both from the enterprise perspective and from the standpoints of the service professional and customer. The focus is on real-world challenges.

Essentials of Supply Chain Management

Author : Michael H. Hugos
Publisher : John Wiley & Sons
ISBN 13 : 1119464463
Total Pages : 319 pages
Book Rating : 4.1/5 (194 download)

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Book Synopsis Essentials of Supply Chain Management by : Michael H. Hugos

Download or read book Essentials of Supply Chain Management written by Michael H. Hugos and published by John Wiley & Sons. This book was released on 2018-02-22 with total page 319 pages. Available in PDF, EPUB and Kindle. Book excerpt: The bestselling guide to the field, updated with the latest innovations Essentials of Supply Chain Management is the definitive guide to the field, providing both broad coverage and necessary detail from a practical, real-world perspective. From clear explanation of fundamental concepts to insightful discussion of supply chain innovation, this book offers students and professionals a comprehensive introduction with immediately-applicable understanding. The fourth edition has been updated to reflect the current state of the field, with coverage of the latest technologies and new case studies that illustrate critical concepts in action. Organized for easy navigation and ease-of-use, this invaluable guide also serves as a quick reference for managers in the field seeking tips and techniques for maximizing efficiency and turning the supply chain into a source of competitive advantage. The supply chain underpins the entire structure of manufacturing and retailing. Well-run, it can help a company become a global behemoth—or, if poorly-managed, it can sink a company before the product ever sees the light of day. The supply chain involves many moving parts, constantly-changing variables, and a network of other business that may have different priorities and interests—keeping it all running smoothly is a complex, but immensely powerful skill. This book takes you inside the supply chain to show you what you need to know. Understand the fundamental concepts behind supply chain management Learn how supply chains work, and how to measure their performance Explore the ways in which innovation is improving supply chains around the world Examine the supply chain as a source of competitive advantage Whether you’re at the front or the back of your supply chain, your business is affected by every other company and event in the chain. Deep understanding and a host of practical skills are required to accurately predict, react to, and manage the ever-changing stream of events that could potentially disrupt the flow. Essentials of Supply Chain Management prepares you to take on the challenge and succeed.

Supply Chain Secrets

Author : Rob O'Byrne
Publisher :
ISBN 13 : 9781921630552
Total Pages : 190 pages
Book Rating : 4.6/5 (35 download)

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Book Synopsis Supply Chain Secrets by : Rob O'Byrne

Download or read book Supply Chain Secrets written by Rob O'Byrne and published by . This book was released on 2011 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to save your business millions!!! The international expert and author Rob O’Byrne gives his powerful and essential tips and insights based on over 1,200 client assignments across 22 countries. This book shows you how to find the greatest potential for massive savings and increased bottom line. You’ll Learn:* How to access the big ticket items to reduce costs* 5 critical tips on measuring for superior performance* Balancing cost and service for more effective distribution* How to stop inventory investment blow outs* 3 key steps to developing a game winning supply chain strategy* The 5 key steps to improving warehousing effectiveness* Avoiding the stuff that screws your supply chain performance