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Customer Service Sales Survival Notebook
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Book Synopsis The Customer Service Survival Kit by : Richard S. Gallagher
Download or read book The Customer Service Survival Kit written by Richard S. Gallagher and published by AMACOM Div American Mgmt Assn. This book was released on 2013 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. The Customer Service Survival Kit explains how to use the right words to turn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the book's blend of clear techniques, lessons from behavioral science, case studies, situation-specific advice, and practice exercises. Readers will discover: * The power of leaning into criticism * Trigger phrases that can make bad situations worse * The secret to helping people feel deeply heard in a crisis * How to use the divide-and-conquer approach to safely deliver bad news * Indispensable problem-solving tools * How to become immune to intimidation * How to wrap up transactions so that customers are happy * And more! Best yet, learning to handle worst-case scenarios has the spillover effect of boosting the skills and confidence needed to deal effectively with ANY customer-the key to radical improvements in every organization.
Book Synopsis The Closer's Survival Guide by : Grant Cardone
Download or read book The Closer's Survival Guide written by Grant Cardone and published by Grant Cardone. This book was released on 2015-12-16 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Closer’s Survival Guide is perfect for sales people, negotiators, deal makers and mediators but also critically important for dreamers, investors, inventors, buyers, brokers, entrepreneurs, bankers, CEO’s, politicians and anyone who wants to close others on the way they think and get what they want in life. Show me any highly successful person, and I will show you someone who has big dreams and who knows how to close! The end game is the close.
Book Synopsis Customer Service Sales Survival Notebook by : Wick Book Publishing
Download or read book Customer Service Sales Survival Notebook written by Wick Book Publishing and published by . This book was released on 2019-11-07 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: Survival Notebook Diary for Work and Daily Life Included in iths book are what you need for your daily life: Undated weekly planner Lined pages Password Internet Logbook Music Review Music Playlist 12-month Habit Tracker Great for your daily planner, work planner. Perfect to keep track of all your to-do lists, meeting, passions throughout the entire year. Great gift for the holidays to your co-workers, friends, boss, husband, wife, graduate. Details: Premium matte cover design Printed on high quality 60# interior stock Perfectly sized at 6x9" Calendar schedule organizer Personal Time Management Notebook, Office Equipment & Supplies Notebook
Book Synopsis The Sales Survival Handbook by : Ken Kupchik
Download or read book The Sales Survival Handbook written by Ken Kupchik and published by AMACOM. This book was released on 2017-09-07 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the cold calling, to commissions and caffeine addiction, learn the real hard truth about life in the sales profession. Lying customers. Changing quotas. Soul-crushing management. PSSD-inducing pressure (Post Sales Stress Disorder). What’s not to love about the world of sales? Whether you’ve been in sales for a while, are new to the game, or just need a lift, The Sales Survival Handbook shows you how to: Overcome objections without tears (yours and theirs) Get out of a sales slump legally Cold call without needing sedatives Beg for referrals (yes, beg) Spot common types of customers, coworkers, and managers Maintain a social life (mission impossible?) Complete with quizzes, lists, real-world advice, and all the dos and don’ts that have popped up thus far in the sales world, The Sales Survival Handbook offers you everything you need to survive the agony and enjoy the ecstasy of your sales career.
Book Synopsis The Sales Rep Survival Guide by : Mike Swedenberg
Download or read book The Sales Rep Survival Guide written by Mike Swedenberg and published by iUniverse. This book was released on 2001-05-30 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: PURPOSE OF THIS BOOK: IS SELLING FOR YOU? The scope of this book is to provide a practical guide for the day-to-day operation of a sales representative in a territory. This handbook is useful to all salespeople regardless of experience. It doesn’t matter if you work for a large or small corporation. You could be commissioned, salaried or self-employed. This book can help you.
Book Synopsis The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business by : Sriram Dasu
Download or read book The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business written by Sriram Dasu and published by McGraw Hill Professional. This book was released on 2013-06-28 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understand Consumer Psychology to Drive Profits and Growth Want to know exactly what’s driving your customer's behavior? NOW YOU CAN! The Customer Service Solution explains how consumers perceive services and shows you how to enhance the customer experience--every time. In this economic climate, the customer service experience is more critical than ever. Most leading service firms advocate the TLC mantra: Think Like a Customer. That's a good practice, but first you have to understand what your customer is thinking and feeling. Today's business leaders cannot afford to neglect the psychological principles that govern customer satisfaction and long-term loyalty. What are the factors that really determine customer satisfaction? Two of the nation's leading authorities on service psychology, Sriram Dasu and Richard Chase, have written this groundbreaking guide that identifies and demystifies the psychological triggers behind customer behavior. You'll go where customer satisfaction surveys, mystery shoppers, and focus groups can't--and learn exactly why customers respond and behave the way they do. With findings drawn from behavioral science research, this book provides all the tools you need to evaluate your current service platforms and design future strategies to enhance customer perceptions positively and drive your sales. The Customer Service Solution illustrates why even companies with high levels of satisfaction are missing tremendous opportunities by neglecting the emotional elements that govern consumer interactions. This book will show you how to: Shape and manage customer perceptions Understand implicit versus explicit outcomes Develop the roles of control and choice among buyers Design emotionally intelligent processes Build trust among customers Whatever your business may be--healthcare, hospitality, financial services, e-commerce, and more--this book is an essential tool to help you increase profits by leveraging your company's customer experience. PRAISE FOR THE CUSTOMER SERVICE SOLUTION: "Harnessing the power of emotions will help to drive an exceptional customer experience creating customers for life to help your business thrive. Finally, a guide to help us better understand how to do this." -- James Merlino, MD, Chief Experience Officer, Cleveland Clinic "Required reading for anyone designing a service encounter." -- James Heskett, Professor Emeritus, Harvard Business School, coauthor of The Service Profit Chain and Service Future "I have always known that our customers shop with us because they want to, not because they have to. How to make them want to is the secret that this great book unlocks." -- Kevin Davis, President and CEO, Bristol Farms "[Dasu and Chase] share easy-to-understand ideas and guidance to operations managers who typically do not think about the psychology of customers in designing their services." -- Mary Jo Bitner, PhD, Professor and Executive Director, Center for Services Leadership, W. P. Carey School, Arizona State University "Dasu and Chase provide an excellent set of ideas for delivering emotional customer service experiences through systems and operations." -- Rodolfo Medina, Vice President, Marketing & Commercial, Rock in Rio "This book provides valuable insights to managing and molding the customer's emotional journey, leading to ultimate satisfaction and sustainable loyalty." -- Ali V. Kasikci, Regional Managing Director, Orient-Express
Book Synopsis Dealing with the Customer from Hell:A Survival Guide by : Shaun Belding
Download or read book Dealing with the Customer from Hell:A Survival Guide written by Shaun Belding and published by . This book was released on 2000-02-01 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book offers realistic, practical, and often fun solutions to this bane of retail employees, through LESTER, a six-step guide to resolving the most difficult situations.
Download or read book Customer Service written by Myles B. Pang and published by . This book was released on 2009-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you keep your pride while being ordered around? How do you serve people and feel like a worthwhile person? How do you keep your integrity when you are forced to be nice to "nasty" people? Customer Service: How to Survive it is a philosophy. It is not "The A-Z" of customer service. It is written from the perspective of the customer service representative from someone who played this role for over 15 years. The goal of this book is to return to you your self respect and your integrity while working in a field where both of those often take a regular beating. With a return of your self-respect you will also experience an increase in respect and empathy for those that you serve resulting in a much happier experience for all.
Book Synopsis Winning with the Customer from Hell by : Shaun Belding
Download or read book Winning with the Customer from Hell written by Shaun Belding and published by ECW Press. This book was released on 2004 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation Realistic, practical, and compelling anecdotal solutions are offered here for countering belligerent, abusive, and condescending customers. This book captures the essence of the skills required for helping retailers deal with problem customers and improve employee efficiency. A six-pronged approach known as LESTER is detailed, which involves listening to customers, echoing the issue, sympathizing with the customer's emotional state, thanking the customer, evaluating one's opinion, and responding with a win-win solution.
Book Synopsis Powerful Phrases for Effective Customer Service by : Renée Evenson
Download or read book Powerful Phrases for Effective Customer Service written by Renée Evenson and published by HarperChristian + ORM. This book was released on 2012-09-12 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters to teach you: how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you’ll have the right words as tools at your disposal and the skills to deliver those words effectively. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you’ll not only be capable of overcoming obstacles--you’ll strengthen all facets of your customer service.
Book Synopsis Sales Manager Survival Guide by : David Brock
Download or read book Sales Manager Survival Guide written by David Brock and published by Partners in Excellence. This book was released on 2016-05-17 with total page 358 pages. Available in PDF, EPUB and Kindle. Book excerpt: Finally! The definitive guide to the toughest, most challenging, and most rewarding job in sales. Front Line Sales Managers have to do it all - often without anyone showing them the ropes. In addition to making your numbers your job calls upon you for: Constant coaching, training, and team building Call, pipeline, deal, territory, one-on-ones, and other reviews that drive business performance Recruiting, interviewing, hiring, and onboarding top talent Responding to shifts in the marketplace - and in your company Dealing with, turning around, or terminating problem employees Analyzing and acting upon metrics to correct performance Managing the business and executive expectations Leveraging sales systems, tools, and processes Conducting performance reviews and setting expectations And more All this and making the numbers! Sales Manager Survival Guide addresses each of these issues, and many others, clearly, honestly, and in-depth. Drawing upon decades of experience in sales, sales management, and sales executive positions from small companies to giant corporations, David Brock gives you invaluable insight, wisdom, and above all practical guidance in how to handle the wide array of challenges and responsibilities you'll face as a Front Line Sales Manager. If you're a sales manager, or want to become one, this book shows you how to survive-and thrive. And if you want to be a great sales manager, this book shares the secrets, tools, and best practices to help you climb to the top-and beyond. "This is THE go-to resource for sales management!" Mike Weinberg, author of Sales Management Simplified
Book Synopsis The Little Customer Service Book by : Rick Grassi
Download or read book The Little Customer Service Book written by Rick Grassi and published by . This book was released on 2020-11-05 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt: A handbook detailing the basics of effective customer service.
Book Synopsis Sales Support Specialist Survival Notebook by : Wick Book Publishing
Download or read book Sales Support Specialist Survival Notebook written by Wick Book Publishing and published by . This book was released on 2019-11-02 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: Survival Notebook Diary for Work and Daily Life Included in iths book are what you need for your daily life: Undated weekly planner Lined pages Password Internet Logbook Music Review Music Playlist 12-month Habit Tracker Great for your daily planner, work planner. Perfect to keep track of all your to-do lists, meeting, passions throughout the entire year. Great gift for the holidays to your co-workers, friends, boss, husband, wife, graduate. Details: Premium matte cover design Printed on high quality 60# interior stock Perfectly sized at 6x9" Calendar schedule organizer Personal Time Management Notebook, Office Equipment & Supplies Notebook
Book Synopsis I Never Asked To Be The World's Best Customer Service Sales But Here I Am Absolutely Crushing It. by : Talva Publishing
Download or read book I Never Asked To Be The World's Best Customer Service Sales But Here I Am Absolutely Crushing It. written by Talva Publishing and published by . This book was released on 2019-11-28 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: I Never Asked To Be The World's Best Customer Service Sales But Here I Am Absolutely Crushing It. Gift for Coworker/Boss/Manager. Great meeting notebook. Lined Notebook/Journal 110 Pages 6x9 inches
Book Synopsis Customer Service Nightmares by : Nancy J. Friedman
Download or read book Customer Service Nightmares written by Nancy J. Friedman and published by Crisp Pub Incorporated. This book was released on 1998 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: 100 Tales of the worst experiences possible, and how they could have been fixed.
Download or read book Tough Customers written by David Dee and published by David Dee/Dartnell. This book was released on 1994 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: Volume 2 in THE CUSTOMER SERVICE REP'S SURVIVAL GUIDE SERIES.
Book Synopsis Customer Service Is More Than a Department by : Thomas P. Reilly
Download or read book Customer Service Is More Than a Department written by Thomas P. Reilly and published by . This book was released on 2003-08 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you serve people, at any level of a company, this book is for you. There is a greater awareness today for the improtance of providing good customer service and fundamental to our serving others is a belief that we must treat each other with respect.
