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Customer Service Representatives Rock
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Book Synopsis Managing Complex Projects by : Dick Billows
Download or read book Managing Complex Projects written by Dick Billows and published by Dick Billows. This book was released on 2001 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn advanced project management techniques for selling and delivering strategic project results to users and clients. We cover: selling business benefits, strategic planning & positioning, requirements networks, work estimating, risk assessment, leading high-performance teams and portfolio management. Instructions for Microsoft Project? 2000. 402 pages, 8? by 11, $65.00.
Book Synopsis Chief Customer Officer by : Jeanne Bliss
Download or read book Chief Customer Officer written by Jeanne Bliss and published by John Wiley & Sons. This book was released on 2011-01-06 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing on her first-hand experience at top companies as diverse as Lands’ End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle. Different divisions and departments in corporations can fail to communicate and act as a team—they create silos instead of a superior customer experience. Jeanne Bliss shows in stark detail how profits suffer when businesses focus on their organizational charts and not their customer relationships. This book provides leaders the tools and information they need to overcome organizational inertia and deliver a meaningful customer experience. The author includes diagnostics to determine if a company’s core strengths, metrics, and systems improve or harm customer relationships. With all these tools, leaders can address the organizational challenges they face with an exhaustive review of the Chief Customer Officer role and an evaluation to determine the right solution for their culture and company.
Book Synopsis Industrial Minerals & Rocks by : Jessica Elzea Kogel
Download or read book Industrial Minerals & Rocks written by Jessica Elzea Kogel and published by SME. This book was released on 2006 with total page 1576 pages. Available in PDF, EPUB and Kindle. Book excerpt: News, Inc., Portland, OR (booknews.com).
Download or read book Start You Up written by Steve Jones and published by Greenleaf Book Group. This book was released on 2014-05-20 with total page 335 pages. Available in PDF, EPUB and Kindle. Book excerpt: Turn yourself “up to eleven” with Steve Jones’s unique take on personal branding. Steve Jones, music industry insider and author of Brand Like a Rock Star, once again takes readers on a trip through rock history to reveal often-overlooked lessons on personal branding. The stories Jones has to tell--how a drummer reinvented his instrument when he lost his arm, why Nikki Sixx’s lifestyle killed him and brought him back, how the forces that nearly tore Fleetwood Mac apart actually made their music better--provide the colorful backdrop for the critical lessons on building a high-power personal brand. The book is comprised of five sections that outline the “Five Ps of Personal Branding”--the building blocks for a personal brand: • Positioning--discovering the reader’s unique story • Presentation--laying a framework for communicating personal brands • Passion--how to turn a love into a life’s work • Purpose--crafting a personal brand to make the most impact • Profits--generating a profit, emotionally or fiscally, through personal branding No matter what stage a career is in, success today in any field requires a rock star personal brand. Start You Up will set readers on the path to the goals they’ve always had--and ones they didn’t know were attainable.
Book Synopsis This Chair Rocks by : Ashton Applewhite
Download or read book This Chair Rocks written by Ashton Applewhite and published by Celadon Books. This book was released on 2019-03-05 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: Author, activist, and TED speaker Ashton Applewhite has written a rousing manifesto calling for an end to discrimination and prejudice on the basis of age. In our youth obsessed culture, we’re bombarded by media images and messages about the despairs and declines of our later years. Beauty and pharmaceutical companies work overtime to convince people to purchase products that will retain their youthful appearance and vitality. Wrinkles are embarrassing. Gray hair should be colored and bald heads covered with implants. Older minds and bodies are too frail to keep up with the pace of the modern working world and olders should just step aside for the new generation. Ashton Applewhite once held these beliefs too until she realized where this prejudice comes from and the damage it does. Lively, funny, and deeply researched, This Chair Rocks traces her journey from apprehensive boomer to pro-aging radical, and in the process debunks myth after myth about late life. Explaining the roots of ageism in history and how it divides and debases, Applewhite examines how ageist stereotypes cripple the way our brains and bodies function, looks at ageism in the workplace and the bedroom, exposes the cost of the all-American myth of independence, critiques the portrayal of elders as burdens to society, describes what an all-age-friendly world would look like, and offers a rousing call to action. It’s time to create a world of age equality by making discrimination on the basis of age as unacceptable as any other kind of bias. Whether you’re older or hoping to get there, this book will shake you by the shoulders, cheer you up, make you mad, and change the way you see the rest of your life. Age pride! “Wow. This book totally rocks. It arrived on a day when I was in deep confusion and sadness about my age. Everything about it, from my invisibility to my neck. Within four or five wise, passionate pages, I had found insight, illumination, and inspiration. I never use the word empower, but this book has empowered me.” —Anne Lamott, New York Times bestselling author
Download or read book The Top 100 written by Ferguson and published by Infobase Publishing. This book was released on 2008-11 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Customer Service in Tourism and Hospitality by : Simon Hudson
Download or read book Customer Service in Tourism and Hospitality written by Simon Hudson and published by Goodfellow Publishers Ltd. This book was released on 2017-09-30 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalize experiences and encourage loyalty.
Download or read book 150 Great Tech Prep Careers written by and published by Infobase Publishing. This book was released on 2009 with total page 574 pages. Available in PDF, EPUB and Kindle. Book excerpt: Profiles 150 careers that do not require a four-year college degree; and provides job descriptions, requirements, and information on employers, advancement, earnings, work environment, outlook for the field, and other related topics.
Book Synopsis How to Be Good at Performance Appraisals by : Dick Grote
Download or read book How to Be Good at Performance Appraisals written by Dick Grote and published by Harvard Business Press. This book was released on 2011-07-05 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you supervise people? If so, this book is for you. One of a manager’s toughest—and most important—responsibilities is to evaluate an employee’s performance, providing honest feedback and clarifying what they’ve done well and where they need to improve. In How to Be Good at Performance Appraisals, Dick Grote provides a concise, hands-on guide to succeeding at every step of the performance appraisal process—no matter what performance management system your organization uses. Through step-by-step instructions, examples, do-and-don’t bullet lists, sample dialogues, and suggested scripts, he shows you how to handle every appraisal activity from setting goals and defining job responsibilities to evaluating performance quality and discussing the performance evaluation face-to-face. Based on decades of experience guiding managers through their biggest challenges, Grote helps answer the questions he hears most often: • How do I set goals effectively? How many goals should someone set? • How do I evaluate a person’s behaviors? Which counts more, behaviors or results? • How do I determine the right performance appraisal rating? How do I explain my rating to a skeptical employee? • How do I tell someone she’s not meeting my expectations? How do I deliver bad news? Grote also explains how to tackle other thorny performance management tasks, including determining compensation and terminating poor performers. In accessible and useful language, How to Be Good at Performance Appraisals will help you handle performance appraisals confidently and successfully, no matter the size or culture of your organization. It’s the one book you need to excel at this daunting yet critical task.
Book Synopsis Dictionary of Occupational Titles by :
Download or read book Dictionary of Occupational Titles written by and published by . This book was released on 1965 with total page 854 pages. Available in PDF, EPUB and Kindle. Book excerpt: Supplement to 3d ed. called Selected characteristics of occupations (physical demands, working conditions, training time) issued by Bureau of Employment Security.
Book Synopsis The House at Otowi Bridge by : Peggy Pond Church
Download or read book The House at Otowi Bridge written by Peggy Pond Church and published by UNM Press. This book was released on 1973-05-01 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the story of Edith Warner, who lived for more than twenty years as a neighbor to the Indians of San Ildefonso Pueblo, near Los Alamos, New Mexico. She was a remarkable woman, a friend to everyone who knew her, from her Indian companion Tilano, who was an elder of San Ildefonso, to Niels Bohr, Robert Oppenheimer, and the other atomic scientists who worked at Los Alamos during World War II. "A finely told tale of a strange land and of a rare character who united with it and, without seeming to do anything to that end, exerted an unusual influence upon all other lovers of that soil with whom she came in contact. The quality of the country, of the many kinds of people, and of the central character come through excellently." --Oliver La Farge
Book Synopsis The Public Relations Handbook by : Robert L. Dilenschneider
Download or read book The Public Relations Handbook written by Robert L. Dilenschneider and published by BenBella Books. This book was released on 2022-02-15 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: To be a successful public relations professional, it’s no longer enough to be great at writing press releases and establishing media contacts. You must also expertly navigate the digital world and be prepared to dovetail your skills with those of other professionals. The Public Relations Handbook is a comprehensive and invaluable guide for public relations practitioners in the 2020s and beyond, covering the multitude of skills needed in the current environment, including: Supporting a company’s marketing and sales Leveraging social media Managing government relations Working with the media effectively Communicating with the investment community Supporting top management in the event of a crisis or scandal Positively positioning the company’s commitment to environmental, social, and governance issues The Public Relations Handbook has been an indispensable guide for public relations professionals since the first edition was published in 1967. This new fifth edition explains how to navigate a far more complex and constantly changing digital world while facing new challenges in financial, economic, political, public health, and societal issues. Editor Robert L. Dilenschneider is a communications executive who has called on leading practitioners in the field to address the specific skill sets, strategies, and execution that public relations practitioners need today. The scope of public relations is always expanding. Today’s professionals must be prepared to deal with a wide variety of people, issues, and topics. The Public Relations Handbook will help all practitioners in the field advance their personal growth, success and careers.
Book Synopsis Advanced Backpacking by : Karen Berger
Download or read book Advanced Backpacking written by Karen Berger and published by W. W. Norton & Company. This book was released on 1998 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: An expert long-distance backpacker shares secrets of the world's elite trekkers to make every hiker's adventure safer and more enjoyable.
Download or read book CIO written by and published by . This book was released on 1998-11-15 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Mother Jones Magazine written by and published by . This book was released on 1987-01 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mother Jones is an award-winning national magazine widely respected for its groundbreaking investigative reporting and coverage of sustainability and environmental issues.
Download or read book MotorBoating written by and published by . This book was released on 2000-10 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :United States. Congress. House. Committee on Agriculture. Subcommittee on Nutrition Publisher : ISBN 13 : Total Pages :198 pages Book Rating :4.:/5 (327 download)
Book Synopsis Supplemental Nutrition Assistance Program by : United States. Congress. House. Committee on Agriculture. Subcommittee on Nutrition
Download or read book Supplemental Nutrition Assistance Program written by United States. Congress. House. Committee on Agriculture. Subcommittee on Nutrition and published by . This book was released on 2015 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt:
