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Customer Service Pocketbook
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Book Synopsis Customer Service Pocketbook by : Sean McManus
Download or read book Customer Service Pocketbook written by Sean McManus and published by Management Pocketbooks. This book was released on 2013-01-01 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Customer Service Pocketbook is for everyone who contributes, directly or indirectly, to giving the customer excellent service. This third edition has been fully revised to reflect the changes in responding to customers' needs via a variety of different channels, including social media. The book covers why good service matters, listening skills, how to turn complaints into opportunities, effective communication methods and much more. The importance of setting standards, measuring customer service and mystery shopper programmes is discussed. Recognising and respecting internal customers is also addressed and there are case studies, checklists and an action planning section.
Book Synopsis Managing Customer Service Pocketbook by : Andy Cross
Download or read book Managing Customer Service Pocketbook written by Andy Cross and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit of building customer loyalty. For example, one study shows that a mere 5% increase in customer loyalty can boost profitability by up to 85%. Earning loyalty is about delighting the customer by delivering outstanding service. And, as the book's author Andy Cross explains, the bedrock of service excellence is the 'service brand'. The book uses a 5-stage model to describe how to create and nurture such a service brand through the recruitment, training, leadership and motivation of a customer service team that works diligently and passionately for the highest possible standards of service. Stage one is to establish the vision or the brand values by properly understanding what it is that the customer wants above all else. This is what drives the team. Then you have to align these values with those of the team itself. This is achieved through careful recruitment, training and inspirational people management. Further stages in the process of managing the service brand cover: coaching the team to deliver consistently brilliant service; what to do when things go wrong (top tips!); and how to create an environment in which team members have the freedom to improve. We believe you'll be 'highly satisfied' with this book and, if statistics are to be believed, 'six times more likely to order again'!
Book Synopsis Key Account Manager's Pocketbook by : Roger E. Jones
Download or read book Key Account Manager's Pocketbook written by Roger E. Jones and published by . This book was released on 2013-09 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: The new, 2nd edition of the Key Account Manager's Pocketbook gives practical advice on how to keep and develop important customers, thereby maximising ongoing revenue streams, reducing sales costs, improving investment planning and increasing market knowledge. It opens by describing the key account manager's role and then goes on to describe how to rise up the so-called customer perception ladder, moving from a simple commodity supplier to developing a solid, long-term business partnership with your key customers. The author next explains how to develop the 'key account development plan', how to increase your influence with the decision-maker in your key account (relationship management) and how to win new business. The final chapter runs through the essential steps of key account handling. There are short exercises throughout which, if carried out, will help to reinforce the key learning points.
Book Synopsis The Woodworker's Pocket Book by : Charles Hayward
Download or read book The Woodworker's Pocket Book written by Charles Hayward and published by . This book was released on 2021-03 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Health and Safety Pocket Book by : Jeremy Stranks
Download or read book Health and Safety Pocket Book written by Jeremy Stranks and published by Routledge. This book was released on 2007-03-14 with total page 459 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Health and Safety Pocket Book is a handy reference tool for practising health and safety professionals, auditors, managers, HR personnel, employee representatives and anyone with health and safety responsibilities. It is an essential compilation of guidance, data and checklists covering a wide range of health and safety topics, supported by extensive key glossary terms. The A-Z arrangement within the chapters and extensive cross-referencing make the book easy to navigate, while its size and scope make it the ideal volume for ready reference and site visits. The book will also be useful for health and safety courses at all levels. Key features include: The principal health and safety legal requirements for every industry Safety management elements and systems Checklists for major hazards affecting all industries A wealth of charts, hard to remember details and data A glossary of the main concepts of health and safety A list of important health and safety courses, publications and organisations Jeremy Stranks has over 40 years' experience in occupational safety and health enforcement, management consultancy and training. He is a founding member of NEBOSH and has lectured on all aspects of health and safety. His company Safety & Hygiene Consultants offers organisations advice in the preparation of Statements of Health and Safety Policy, risk assessment and safety monitoring procedures, together with in-house training for all levels of management. He also undertakes expert witness work in both criminal and civil cases.
Book Synopsis The Pocket Book of Patriotism by : Jonathan Foreman
Download or read book The Pocket Book of Patriotism written by Jonathan Foreman and published by Sterling Publishing Company, Inc.. This book was released on 2005 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents a comprehensive timeline of American and world history with facts and quotes, contributions to science and the arts, wars and military conflicts, and popular culture, and includes a collection of patriotic poems, speeches, and song lyrics.
Book Synopsis The Environmental Design Pocketbook by : Sofie Pelsmakers
Download or read book The Environmental Design Pocketbook written by Sofie Pelsmakers and published by Routledge. This book was released on 2019-10-23 with total page 482 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Environmental Design Pocketbook 2nd ed places the information you need for sustainable, low energy building design at your fingertips. Packed with diagrams, tools and tips, it cuts through the complex mass of technical data and legislation that faces the designer, and distils all the key guidance into a single reference that is quick, easy to use and points to the facts, figures and performance data that are most important. This 2nd edition is now fully up-to-date with the latest Building Regulations Part L and F legislation (England and Wales), RIBA Plan of Work 2013, new information on the Green Deal and Zero Carbon and contains revised references and further reading sections throughout. Whether used in the classroom, office or on-site, the book guides the designer through the entire process; from the fundamentals to the building details. From future-proofing for a changing climate to rainwater harvesting, retrofit, and zero-carbon technologies - the Pocketbook has got it covered.
Book Synopsis Pocket Book of Hospital Care for Children by : World Health Organization
Download or read book Pocket Book of Hospital Care for Children written by World Health Organization and published by World Health Organization. This book was released on 2013 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Pocket Book is for use by doctors nurses and other health workers who are responsible for the care of young children at the first level referral hospitals. This second edition is based on evidence from several WHO updated and published clinical guidelines. It is for use in both inpatient and outpatient care in small hospitals with basic laboratory facilities and essential medicines. In some settings these guidelines can be used in any facilities where sick children are admitted for inpatient care. The Pocket Book is one of a series of documents and tools that support the Integrated Managem.
Book Synopsis Icebreakers Pocketbook by : Alan Evans
Download or read book Icebreakers Pocketbook written by Alan Evans and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Icebreakers Pocketbook contains some 40 original activities that will enable trainers to add impact to their training workshops. The activities are grouped together according to their suitability for particular areas of training - for example: assertiveness, communication, coaching & mentoring, people management, teams and trainer training. For each activity the authors describe the aims, outcomes and relevance of the learning, and provide full user instructions along with information on timing, number of participants, materials required, necessary trainer knowledge and possible variations. Most of the activities take between 10 and 30 minutes to complete. There are those suitable for small groups and those appropriate for any number of people. A good read.
Book Synopsis Tarascon Medical Procedures Pocketbook by : Joseph S. Esherick
Download or read book Tarascon Medical Procedures Pocketbook written by Joseph S. Esherick and published by Jones & Bartlett Publishers. This book was released on 2011-06-27 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tarascon Medical Procedures Pocketbook is an evidence-based, point of care reference guide to common ambulatory care and hospital procedures. This pocket reference is the perfect resource for the indications, contraindications, necessary equipment, step-by-step technique, fluid analysis, complications and coding for the 45 most commonly performed medical procedures. Tarascon Medical Procedures Pocketbook is packed with over 200 tables and figures that depict the proper technique used for performing each procedure. Tarascon Medical Procedures Pocketbook is an essential medical reference for clinicians, medical students, residents and midlevel providers who perform medical procedures in outpatient or inpatient settings. Click here to view the corrected image 7-3 Running Stitch.
Book Synopsis The Customer Service Pocketbook by : Tony Newby
Download or read book The Customer Service Pocketbook written by Tony Newby and published by . This book was released on 1995 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Marketing Pocketbook by : Neil Russell-Jones
Download or read book Marketing Pocketbook written by Neil Russell-Jones and published by Management Pocketbooks. This book was released on 2014-01-01 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Marketing Pocketbook is authoritative, comprehensive and - with its clear, concise, factual wording - easily accessible. Authoritative because it is written by an experienced and highly respected management consultant. Comprehensive because of the sheer volume of facts that this Pocketbook manages to squeeze in. The content is structured into three parts. The first part explains the basic concepts and looks at what marketing is. The second deals with the marketing process, in other words how to go about it. The final part of the Pocketbook looks at putting the theory into practice. All the fundamentals of marketing are covered, from market research and developing a marketing strategy to planning and implementing marketing campaigns. And accessible because we strip away all the unnecessary padding and present nothing but the key facts.
Book Synopsis Tarascon Primary Care Pocketbook by : Joseph Esherick
Download or read book Tarascon Primary Care Pocketbook written by Joseph Esherick and published by Jones & Bartlett Learning. This book was released on 2010-10-22 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Primary Care
Book Synopsis Newnes Mechanical Engineer's Pocket Book by : Roger Timings
Download or read book Newnes Mechanical Engineer's Pocket Book written by Roger Timings and published by Newnes. This book was released on 2013-10-22 with total page 617 pages. Available in PDF, EPUB and Kindle. Book excerpt: Newnes Mechanical Engineer's Pocket Book is an easy to use pocket book intended to aid mechanical engineers engaged in design and manufacture and others who require a quick, day-to-day reference for useful workshop information. The book is a compilation of useful data, providing abstracts of many technical materials in various technical areas. The text is divided into five main parts: Engineering Mathematics and Science, Engineering Design Data, Engineering Materials, Computer Aided Engineering, and Cutting Tools. These main sections are further subdivided into topic areas that discuss such topics as engineering mathematics, power transmission and fasteners, mechanical properties, and polymeric materials. Mechanical engineers and those into mechanical design and shop work will find the book very useful.
Book Synopsis Active Service Pocket Book by : Bertrand Stewart
Download or read book Active Service Pocket Book written by Bertrand Stewart and published by . This book was released on 1912 with total page 968 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Decision-Making Pocketbook by : Neil Russell-Jones
Download or read book Decision-Making Pocketbook written by Neil Russell-Jones and published by Management Pocketbooks. This book was released on 2017-06-30 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical tips, tools and techniques to ensure you identify the real issues and make balanced choices that add value.
Book Synopsis Tarascon Internal Medicine and Critical Care Pocketbook by : James S. Whinshall
Download or read book Tarascon Internal Medicine and Critical Care Pocketbook written by James S. Whinshall and published by Tarascon Publishing. This book was released on 2006-11 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Tarascon Internal Medicine & Critical Care Pocketbook, Fourth Edition is designed as the ultimate portable reference for the busy Internal Medicine or ICU practitioner. This concise, organized pocket guide is packed with essential lists, figures, tables and algorithms providing instant reminders of hard-to-remember yet vitally important clinical information. An extensive pharmacology section gives fingertip access to critical drug prescribing information. The newly revised 4th edition contains dozens of new topics and drug listings as well as timely updates for most of the content and references. The Tarascon Internal Medicine & Critical Care Pocketbook, Fourth Edition is meticulously referenced and provides expert commentary on current academic controversies within the field. You will wonder how you ever practiced medicine without it!
