Culture Leads Leaders Follow

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The Service Culture Handbook

Author : Jeff Toister
Publisher :
ISBN 13 : 9780692842003
Total Pages : 188 pages
Book Rating : 4.8/5 (42 download)

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Book Synopsis The Service Culture Handbook by : Jeff Toister

Download or read book The Service Culture Handbook written by Jeff Toister and published by . This book was released on 2017-03-23 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction. Praise for The Service Culture Handbook: "The Service Culture Handbook provides the poignant inspiration and practical instruction for the difficult work of transforming a service culture into one that is distinctive, successful, and permanent." -Chip R. Bell, author of Kaleidoscope: Delivering Innovative Service That Sparkles "Though research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there. Jeff Toister unlocks that mystery through this practical (and fun to read!) guide to developing a culture that really works." -Brad Cleveland, founding partner and former CEO, International Customer Management Institute

Culture and Leadership Across the World

Author : Jagdeep S. Chhokar
Publisher : Routledge
ISBN 13 : 1135703795
Total Pages : 1484 pages
Book Rating : 4.1/5 (357 download)

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Book Synopsis Culture and Leadership Across the World by : Jagdeep S. Chhokar

Download or read book Culture and Leadership Across the World written by Jagdeep S. Chhokar and published by Routledge. This book was released on 2007-04-05 with total page 1484 pages. Available in PDF, EPUB and Kindle. Book excerpt: Culture and Leadership Across the World: The GLOBE Book of In-Depth Studies of 25 Societies is the second major publication of GLOBE (Global Leadership and Organizational Behavior Effectiveness), a groundbreaking, large-scale project on international management research featuring contributions from nearly 18,000 middle managers from 1,000 organizat

Courageous Cultures

Author : Karin Hurt
Publisher : HarperCollins Leadership
ISBN 13 : 140021954X
Total Pages : 224 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis Courageous Cultures by : Karin Hurt

Download or read book Courageous Cultures written by Karin Hurt and published by HarperCollins Leadership. This book was released on 2020-07-28 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: From executives complaining that their teams don’t contribute ideas to employees giving up because their input isn’t valued--company culture is the culprit. Courageous Cultures provides a road map to build a high-performance, high-engagement culture around sharing ideas, solving problems, and rewarding contributions from all levels. Many leaders are convinced they have an open environment that encourages employees to speak up and are shocked when they learn that employees are holding back. Employees have ideas and want to be heard. Leadership wants to hear them. Too often, however, employees and leaders both feel that no one cares about making things better. The disconnect typically only widens over time, with both sides becoming more firmly entrenched in their viewpoints. Becoming a courageous culture means building teams of microinnovators, problem solvers, and customer advocates working together. In our world of rapid change, a courageous culture is your competitive advantage. It ensures that your company is “sticky” for both customers and employees. In Courageous Cultures, you’ll learn practical tools that help you: Learn the difference between microinnovators, problem solvers, and customer advocates and how they work together. See how the latest research conducted by the authors confirms why organizations struggle when it comes to creating strong cultures where employees are encouraged to contribute their best thinking. Learn proven models and tools that leaders can apply throughout all levels of the organization, to reengage and motivate employees. Understand best practices from companies around the world and learn how to apply these strategies and techniques in your own organization. This book provides you with the practical tools to uncover, leverage, and scale the best ideas from every level of your organization.

A Great Place to Work For All

Author : Michael C. Bush
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523095091
Total Pages : 252 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis A Great Place to Work For All by : Michael C. Bush

Download or read book A Great Place to Work For All written by Michael C. Bush and published by Berrett-Koehler Publishers. This book was released on 2018-03-13 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cover -- Half Title -- Title -- Copyright -- Dedication -- Contents -- Foreword A Better View of Motivation -- Introduction A Great Place to Work For All -- PART ONE Better for Business -- Chapter 1 More Revenue, More Profit -- Chapter 2 A New Business Frontier -- Chapter 3 How to Succeed in the New Business Frontier -- Chapter 4 Maximizing Human Potential Accelerates Performance -- PART TWO Better for People, Better for the World -- Chapter 5 When the Workplace Works For Everyone -- Chapter 6 Better Business for a Better World -- PART THREE The For All Leadership Call -- Chapter 7 Leading to a Great Place to Work For All -- Chapter 8 The For All Rocket Ship -- Notes -- Thanks -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- R -- S -- T -- U -- V -- W -- Z -- About Us -- Authors

The Culture Code

Author : Daniel Coyle
Publisher : Bantam
ISBN 13 : 0804176981
Total Pages : 305 pages
Book Rating : 4.8/5 (41 download)

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Book Synopsis The Culture Code by : Daniel Coyle

Download or read book The Culture Code written by Daniel Coyle and published by Bantam. This book was released on 2018-01-30 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW YORK TIMES BESTSELLER • The author of The Talent Code unlocks the secrets of highly successful groups and provides tomorrow’s leaders with the tools to build a cohesive, motivated culture. NAMED ONE OF THE BEST BOOKS OF THE YEAR BY BLOOMBERG AND LIBRARY JOURNAL Where does great culture come from? How do you build and sustain it in your group, or strengthen a culture that needs fixing? In The Culture Code, Daniel Coyle goes inside some of the world’s most successful organizations—including the U.S. Navy’s SEAL Team Six, IDEO, and the San Antonio Spurs—and reveals what makes them tick. He demystifies the culture-building process by identifying three key skills that generate cohesion and cooperation, and explains how diverse groups learn to function with a single mind. Drawing on examples that range from Internet retailer Zappos to the comedy troupe Upright Citizens Brigade to a daring gang of jewel thieves, Coyle offers specific strategies that trigger learning, spark collaboration, build trust, and drive positive change. Coyle unearths helpful stories of failure that illustrate what not to do, troubleshoots common pitfalls, and shares advice about reforming a toxic culture. Combining leading-edge science, on-the-ground insights from world-class leaders, and practical ideas for action, The Culture Code offers a roadmap for creating an environment where innovation flourishes, problems get solved, and expectations are exceeded. Culture is not something you are—it’s something you do. The Culture Code puts the power in your hands. No matter the size of your group or your goal, this book can teach you the principles of cultural chemistry that transform individuals into teams that can accomplish amazing things together. Praise for The Culture Code “I’ve been waiting years for someone to write this book—I’ve built it up in my mind into something extraordinary. But it is even better than I imagined. Daniel Coyle has produced a truly brilliant, mesmerizing read that demystifies the magic of great groups. It blows all other books on culture right out of the water.”—Adam Grant, New York Times bestselling author of Option B, Originals, and Give and Take “If you want to understand how successful groups work—the signals they transmit, the language they speak, the cues that foster creativity—you won’t find a more essential guide than The Culture Code.”—Charles Duhigg, New York Times bestselling author of The Power of Habit and Smarter Faster Better

The Culture Cycle

Author : James L. Heskett
Publisher : FT Press
ISBN 13 : 0132779781
Total Pages : 385 pages
Book Rating : 4.1/5 (327 download)

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Book Synopsis The Culture Cycle by : James L. Heskett

Download or read book The Culture Cycle written by James L. Heskett and published by FT Press. This book was released on 2012 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: The contribution of culture to organizational performance is substantial and quantifiable. In The Culture Cycle, renowned thought leader James Heskett demonstrates how an effective culture can account for 20-30% of the differential in performance compared with "culturally unremarkable" competitors. Drawing on decades of field research and dozens of case studies, Heskett introduces a powerful conceptual framework for managing culture, and shows it at work in a real-world setting. Heskett's "culture cycle" identifies cause-and-effect relationships that are crucial to shaping effective cultures, and demonstrates how to calculate culture's economic value through "Four Rs": referrals, retention, returns to labor, and relationships. This book: Explains how culture evolves, can be shaped and sustained, and serve as the organization's "internal brand." Shows how culture can promote innovation and survival in tough times. Guides leaders in linking culture to strategy and managing forces that challenge it. Shows how to credibly quantify culture's impact on performance, productivity, and profits. Clarifies culture's unique role in mission-driven organizations. A follow-up to the classic Corporate Culture and Performance (authored by Heskett and John Kotter), this is the next indispensable book on organizational culture. "Heskett (emer., Harvard Business School) provides an exhaustive examination of corporate policies, practices, and behaviors in organizations." Summing Up: Recommended. Reprinted with permission from CHOICE, copyright by the American Library Association.

Strengths Based Leadership

Author : Tom Rath
Publisher : Simon and Schuster
ISBN 13 : 1595620257
Total Pages : 288 pages
Book Rating : 4.5/5 (956 download)

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Book Synopsis Strengths Based Leadership by : Tom Rath

Download or read book Strengths Based Leadership written by Tom Rath and published by Simon and Schuster. This book was released on 2008 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the authors of the bestselling "StrengthsFinder 2.0" comes a landmark study of great leaders, teams, and the reasons why people follow them.

Culture, Leadership, and Organizations

Author : Robert J. House
Publisher : SAGE Publications
ISBN 13 : 1452208123
Total Pages : 849 pages
Book Rating : 4.4/5 (522 download)

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Book Synopsis Culture, Leadership, and Organizations by : Robert J. House

Download or read book Culture, Leadership, and Organizations written by Robert J. House and published by SAGE Publications. This book was released on 2004-04-29 with total page 849 pages. Available in PDF, EPUB and Kindle. Book excerpt: Culture, Leadership, and Organizations reports the results of a ten-year research program, the Global Leadership and Organizational Behavior Effectiveness (GLOBE) research program. GLOBE is a long-term program designed to conceptualize, operationalize, test, and validate a cross-level integrated theory of the relationship between culture and societal, organizational, and leadership effectiveness. A team of 160 scholars worked together since 1994 to study societal culture, organizational culture, and attributes of effective leadership in 62 cultures. Culture, Leadership, and Organizations: The GLOBE Study of 62 Societies reports the findings of the first two phases of GLOBE. The book is primarily based on the results of the survey of over 17,000 middle managers in three industries: banking, food processing, and telecommunications, as well as archival measures of country economic prosperity and the physical and psychological well-being of the cultures studied. GLOBE has several distinguishing features. First, it is truly a cross-cultural research program. The constructs were defined, conceptualized, and operationalized by the multicultural team of researchers. Second, the industries were selected through a polling of the country investigators, and the instruments were designed with the full participation of the researchers representing the different cultures. Finally, the data in each country were collected by investigators who were either natives of the cultures studied or had extensive knowledge and experience in that culture. A unique feature of this book is that while it is an edited book and many experts have written the different chapters, unlike other edited books, it is a fully integrated, seamless, and cohesive book covering the many aspects of the theory underpinning the GLOBE.

Engaged Leadership

Author : Clint Swindall
Publisher : John Wiley & Sons
ISBN 13 : 0470175125
Total Pages : 238 pages
Book Rating : 4.4/5 (71 download)

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Book Synopsis Engaged Leadership by : Clint Swindall

Download or read book Engaged Leadership written by Clint Swindall and published by John Wiley & Sons. This book was released on 2007-09-21 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for Engaged Leadership "Engaged Leadership is the best of both worlds: an engaging business story coupled with a primer on the practical skills all leaders need. In the book, Swindall provides many useful tools for successfully meeting twelve major leadership challenges. I recommend it." --Mark Sanborn, author, The Fred Factor and You Don't Need a Title to Be a Leader "This creatively inspiring book not only encourages the leaders of tomorrow, but also inspires the leaders of today to step up and meet the challenges of a changing world. Business leaders will find true substance at the core of each page." --Nido Qubein, President, High Point University, and Chairman, Great Harvest Bread Co. "Give this book to anyone aspiring to be an effective leader and you've put them ahead of the curve. Swindall has done a masterful job of bringing leadership to life in a book that's engaging and effective. Create a leadership culture in your company by getting this book now!" --Joe Calloway, author, Work Like You're Showing Off! and Becoming a Category of One "This book is so engaging; you'll forget you're learning. If you only have time for one book this year--make it Engaged Leadership. You won't be disappointed." --Bradford D. Beldon, President and CEO, Beldon Roofing Company "This book contains simple yet very effective management techniques that can improve every leader's ability to inspire and get the most out of their employees. Swindall shows us what employees want from leaders and how leaders can motivate employees using practical yet effective stories." --John Wight, President and CEO, BF&M Insurance Group "This is a slam dunk by Swindall! What a powerful read for any team member of an organization. A fun, enjoyable, insightful, and impactful lesson on how to apply the key concepts of engaged leadership to move your team forward." --Joe Clark, Vice President, Ticket Sales & Services, San Antonio Spurs

The Open Organization

Author : Jim Whitehurst
Publisher : Harvard Business Press
ISBN 13 : 1625275277
Total Pages : 246 pages
Book Rating : 4.6/5 (252 download)

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Book Synopsis The Open Organization by : Jim Whitehurst

Download or read book The Open Organization written by Jim Whitehurst and published by Harvard Business Press. This book was released on 2015 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on open source principles of transparency, participation, and collaboration, "open management" challenges conventional business ideas about what companies are, how they run, and how they make money. This book provides the blueprint for putting it into practice in your own firm. He covers challenges that have been missing from the conversation to date, among them: how to scale engagement; how to have healthy debates that net progress; and how to attract and keep the "Social Generation" of workers. Through a mix of vibrant stories, candid lessons, and tested processes, Whitehurst shows how Red Hat has blown the traditional operating model to pieces by emerging out of a pure bottom up culture and learning how to execute it at scale. And he explains what other companies are, and need to be doing to bring this open style into all facets of the organization.

Leaders Made Here

Author : Mark Miller
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1626569827
Total Pages : 145 pages
Book Rating : 4.6/5 (265 download)

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Book Synopsis Leaders Made Here by : Mark Miller

Download or read book Leaders Made Here written by Mark Miller and published by Berrett-Koehler Publishers. This book was released on 2017-03-13 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes how an organization can create a culture in which leaders are routinely and systematically developed, resulting in a surplus of leaders, and details how to nurture leaders throughout the organization, from the front lines to the executive ranks.

Organizational Culture and Leadership

Author : Edgar H. Schein
Publisher : John Wiley & Sons
ISBN 13 : 047064057X
Total Pages : 466 pages
Book Rating : 4.4/5 (76 download)

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Book Synopsis Organizational Culture and Leadership by : Edgar H. Schein

Download or read book Organizational Culture and Leadership written by Edgar H. Schein and published by John Wiley & Sons. This book was released on 2010-07-16 with total page 466 pages. Available in PDF, EPUB and Kindle. Book excerpt: Regarded as one of the most influential management books of all time, this fourth edition of Leadership and Organizational Culture transforms the abstract concept of culture into a tool that can be used to better shape the dynamics of organization and change. This updated edition focuses on today's business realities. Edgar Schein draws on a wide range of contemporary research to redefine culture and demonstrate the crucial role leaders play in successfully applying the principles of culture to achieve their organizational goals.

Transforming Your Leadership Culture

Author : John B. McGuire
Publisher : John Wiley & Sons
ISBN 13 : 0470446730
Total Pages : 337 pages
Book Rating : 4.4/5 (74 download)

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Book Synopsis Transforming Your Leadership Culture by : John B. McGuire

Download or read book Transforming Your Leadership Culture written by John B. McGuire and published by John Wiley & Sons. This book was released on 2009-03-30 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: CCL fellows McGuire and Rhodes replace the common and popular myth that change in organizational culture is beyond the reach of mere mortals. They offer a practical guide for achieving feasible culture transformation by helping leaders see how leading the culture and managing the operations are two sides of the same coin. The book provides guidance and resources that helps leaders decide: (1) what change is feasible; (2) how to set practical incremental targets of change and development; and (3) what are the tools for navigating the turbulent waters of the change process.

Everyone Deserves a Great Manager

Author : Scott Jeffrey Miller
Publisher : Simon & Schuster
ISBN 13 : 1982112077
Total Pages : 208 pages
Book Rating : 4.9/5 (821 download)

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Book Synopsis Everyone Deserves a Great Manager by : Scott Jeffrey Miller

Download or read book Everyone Deserves a Great Manager written by Scott Jeffrey Miller and published by Simon & Schuster. This book was released on 2019-10-08 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to become a great manager in this Wall Street Journal bestseller from the leadership experts at FranklinCovey. The essential guide when you make the challenging yet rewarding leap to manager. Based on nearly a decade of research on what makes managers successful, Everyone Deserves a Great Manager includes field-tested tips, techniques, and the top advice from hundreds of thousands of managers all over the world. Organized by the four main roles every manager fills, this must-read guide focuses on how to lead yourself, people, teams, and change to success. No matter what your current problem or time constraint, pick up a helpful tip in ten minutes or glean an entire skillset by developing people skills and clarity through straightforward advice. Dive into common managerial tasks like one-on-ones, giving feedback, delegating, hiring, building team culture, and leading remote teams, with useful worksheets and a list of questions for your next interview. An approachable, engaging style using real-world stories, Everyone Deserves a Great Manager provides the blueprint for becoming the great manager every team deserves.

LeadershipNext

Author : Eddie Gibbs
Publisher : InterVarsity Press
ISBN 13 : 0830876138
Total Pages : 238 pages
Book Rating : 4.8/5 (38 download)

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Book Synopsis LeadershipNext by : Eddie Gibbs

Download or read book LeadershipNext written by Eddie Gibbs and published by InterVarsity Press. This book was released on 2009-09-20 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Voted "Best Outreach Leadership Training Finalist" in the Third Annual Year's Best Outreach Resources for 2005 Our culture is constantly changing, often faster than we can adapt to it. Christian leaders struggle not only to acquire new skills and insights but also to unlearn what they already know. As both the church and the world change, so too must Christian leaders and their very notions of leadership. Veteran church growth expert Eddie Gibbs maps out how Christian leadership must change in light of new global realities. Styles of leadership are changing, from hierarchies to networks and from compartmentalization to connectivity. Gibbs assesses the dynamics of leadership teams, identifies healthy leadership traits, and looks to how new leaders are identified and developed. This incisive analysis is a comprehensive resource for current and emerging leaders serving in churches, parachurch organizations and beyond.

Why Do So Many Incompetent Men Become Leaders?

Author : Tomas Chamorro-Premuzic
Publisher : Harvard Business Press
ISBN 13 : 1633696332
Total Pages : 205 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Why Do So Many Incompetent Men Become Leaders? by : Tomas Chamorro-Premuzic

Download or read book Why Do So Many Incompetent Men Become Leaders? written by Tomas Chamorro-Premuzic and published by Harvard Business Press. This book was released on 2019-02-19 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: Look around your office. Turn on the TV. Incompetent leadership is everywhere, and there's no denying that most of these leaders are men. In this timely and provocative book, Tomas Chamorro-Premuzic asks two powerful questions: Why is it so easy for incompetent men to become leaders? And why is it so hard for competent people--especially competent women--to advance? Marshaling decades of rigorous research, Chamorro-Premuzic points out that although men make up a majority of leaders, they underperform when compared with female leaders. In fact, most organizations equate leadership potential with a handful of destructive personality traits, like overconfidence and narcissism. In other words, these traits may help someone get selected for a leadership role, but they backfire once the person has the job. When competent women--and men who don't fit the stereotype--are unfairly overlooked, we all suffer the consequences. The result is a deeply flawed system that rewards arrogance rather than humility, and loudness rather than wisdom. There is a better way. With clarity and verve, Chamorro-Premuzic shows us what it really takes to lead and how new systems and processes can help us put the right people in charge.

The Culture Map

Author : Erin Meyer
Publisher : PublicAffairs
ISBN 13 : 1610392590
Total Pages : 289 pages
Book Rating : 4.6/5 (13 download)

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Book Synopsis The Culture Map by : Erin Meyer

Download or read book The Culture Map written by Erin Meyer and published by PublicAffairs. This book was released on 2014-05-27 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: An international business expert helps you understand and navigate cultural differences in this insightful and practical guide, perfect for both your work and personal life. Americans precede anything negative with three nice comments; French, Dutch, Israelis, and Germans get straight to the point; Latin Americans and Asians are steeped in hierarchy; Scandinavians think the best boss is just one of the crowd. It's no surprise that when they try and talk to each other, chaos breaks out. In The Culture Map, INSEAD professor Erin Meyer is your guide through this subtle, sometimes treacherous terrain in which people from starkly different backgrounds are expected to work harmoniously together. She provides a field-tested model for decoding how cultural differences impact international business, and combines a smart analytical framework with practical, actionable advice.