Crash Course In Dealing With Difficult Library Customers

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Crash Course in Dealing with Difficult Library Customers

Author : Shelley Elizabeth Mosley
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1610692845
Total Pages : 188 pages
Book Rating : 4.6/5 (16 download)

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Book Synopsis Crash Course in Dealing with Difficult Library Customers by : Shelley Elizabeth Mosley

Download or read book Crash Course in Dealing with Difficult Library Customers written by Shelley Elizabeth Mosley and published by Bloomsbury Publishing USA. This book was released on 2013-12-16 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: Libraries are public places—open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations. Every library experiences difficult patrons. Thorough preparation is the best defense: it's always much better to be proactive than reactive. The authors of Crash Course in Dealing with Difficult Library Customers realized that these kinds of situations are more universal than unique, despite the great variations in library environments and customer bases, and pooled their more than 100 years of experience to offer practical advice that will help library staff prepare for the many kinds of "worst case scenarios"—before they arise. The book identifies the basic types of problem-causing individuals, thoroughly overviews effective strategies for offsetting their actions, and explains how to successfully manage the stressful, emotionally charged situations that can arise. Drawing on their extensive real-world experience, the authors provide instructions for "last resort" options when dealing with illegal activities, acknowledge the rights of employees in difficult situations, and present strategies that will minimize staff members' stress levels when dealing with patrons. While this book will be extremely valuable to public library staff, it addresses common situations that can happen in public service at any type of library. Administrators who need to develop policies to protect their staff and their users will also find this unique work essential reading.

Crash Course in Dealing with Difficult Library Customers

Author : Shelley Mosley
Publisher : Libraries Unlimited
ISBN 13 : 1610692837
Total Pages : 0 pages
Book Rating : 4.6/5 (16 download)

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Book Synopsis Crash Course in Dealing with Difficult Library Customers by : Shelley Mosley

Download or read book Crash Course in Dealing with Difficult Library Customers written by Shelley Mosley and published by Libraries Unlimited. This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Libraries are public places—open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations. Every library experiences difficult patrons. Thorough preparation is the best defense: it's always much better to be proactive than reactive. The authors of Crash Course in Dealing with Difficult Library Customers realized that these kinds of situations are more universal than unique, despite the great variations in library environments and customer bases, and pooled their more than 100 years of experience to offer practical advice that will help library staff prepare for the many kinds of "worst case scenarios"—before they arise. The book identifies the basic types of problem-causing individuals, thoroughly overviews effective strategies for offsetting their actions, and explains how to successfully manage the stressful, emotionally charged situations that can arise. Drawing on their extensive real-world experience, the authors provide instructions for "last resort" options when dealing with illegal activities, acknowledge the rights of employees in difficult situations, and present strategies that will minimize staff members' stress levels when dealing with patrons. While this book will be extremely valuable to public library staff, it addresses common situations that can happen in public service at any type of library. Administrators who need to develop policies to protect their staff and their users will also find this unique work essential reading.

Crash Course in Marketing for Libraries

Author : Susan Webreck Alman
Publisher :
ISBN 13 :
Total Pages : 196 pages
Book Rating : 4.3/5 ( download)

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Book Synopsis Crash Course in Marketing for Libraries by : Susan Webreck Alman

Download or read book Crash Course in Marketing for Libraries written by Susan Webreck Alman and published by . This book was released on 2007 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Crash Course in Marketing gives the librarian with little formal training, a member of the friends of the library who would like to help with marketing, or someone who has had little experience with marketing to gain skills needed to build a marketing plan for their library. Examples from libraries are used to illustrate the marketing elements described. Here is everything librarians, especially those in small libraries, need to know about marketing, PR, and advocacy. You'll learn what these things are, and why they make sense for the librarian in a small library. More important, this book will teach you how to perform these important tasks, including how to develop a marketing plan, how to work with the media, and how to raise money with events. Appendixes include Useful Resources for the Librarian. Created for those with little formal LIS training who are working in small, rural libraries, this entry in the Crash Course series will also be useful for librarians who are new to this area of service or need to brush up on their skills. The reader will find easy-to-follow instructions with examples to illustrate the implementation of various methods.

Crash Course in Weeding Library Collections

Author : Francisca Goldsmith
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1440836892
Total Pages : 118 pages
Book Rating : 4.4/5 (48 download)

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Book Synopsis Crash Course in Weeding Library Collections by : Francisca Goldsmith

Download or read book Crash Course in Weeding Library Collections written by Francisca Goldsmith and published by Bloomsbury Publishing USA. This book was released on 2015-11-02 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: Weeding is a perennial challenge for librarians. This book will help you rise to the task by offering you basic instructions, including information on new formats and digital collections. Weeding is often difficult—who can easily decide to discard books and other materials that someone may someday want to borrow? But weeding is essential to keeping your collection healthy and relevant. Perfect for all types of libraries and for both paraprofessionals and librarians unfamiliar with modern weeding methods, this practical guide offers clear guidance that can help you cope with the sometimes-paralytic fear and distaste that can accompany a must-do task. Each of the book's chapters treats a specific concern—for example, weeding electronic collections. Practical matters related to collection maintenance through material and online resource weeding are addressed, as are policy and procedure documentation and communication planning and best practices. You'll read about weeding ethics, using vendor-provided weeding tools, and floating collections. The book also shares advice on training volunteers as weeding assistants and on communicating with library stakeholders about collection maintenance. By showing you how to make weeding a normal part of your library's routine, this book will help you provide your community with a healthier, better circulating, and more valuable collection.

Crash Course in Library Budgeting and Finance

Author : Leslie Edmonds Holt
Publisher : Bloomsbury Publishing USA
ISBN 13 :
Total Pages : 238 pages
Book Rating : 4.2/5 (16 download)

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Book Synopsis Crash Course in Library Budgeting and Finance by : Leslie Edmonds Holt

Download or read book Crash Course in Library Budgeting and Finance written by Leslie Edmonds Holt and published by Bloomsbury Publishing USA. This book was released on 2016-08-22 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Concise, informative, and well-indexed, this book helps readers get the "big picture" as well as the considerable number of details involved in managing the finances for a library. For all libraries, money is critical to decision-making about technology, staffing, and collections. As a result, informed budgeting is critically important for any library to succeed. This book explains library finance in a practical, engaging way, using examples of real situations in different types of libraries to teach key points. Written by authors with years of experience in budgeting and financial planning within a variety of library settings and in teaching library management or fundraising at the university level, Crash Course in Library Budgeting and Finance makes it painless to learn how to properly manage money in any library environment. The book addresses the entire process of financial planning, from a general, conceptual overview of library budgeting to the details of generating and spending income, and describes best practices for implementing financial controls. Subjects covered include building construction and capital projects, fund raising, capital campaigns, moving to fee-based services, extending and developing earned income, financial best practices, and assessment and evaluation. The authors also make recommendations regarding when and how to share relevant financial information throughout the organization and with constituents throughout the book.

Crash Course in Marketing for Libraries

Author : Susan W. Alman
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1610698711
Total Pages : 214 pages
Book Rating : 4.6/5 (16 download)

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Book Synopsis Crash Course in Marketing for Libraries by : Susan W. Alman

Download or read book Crash Course in Marketing for Libraries written by Susan W. Alman and published by Bloomsbury Publishing USA. This book was released on 2014-12-02 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains effective marketing strategies and identifies the tools needed to boost the visibility and increase the use of your library in the community. Marketing a library's programs or services takes more than sending out a flyer or posting an announcement on the website. Effective marketing is important for every library, as it can lead to a significant increase in library use—which is a major factor in budget justification. Crash Course in Marketing for Libraries: Second Edition will help you develop a strategic direction for your organization and identify methods for employing your best marketing and public relations strategies. Each chapter of this second edition has been updated and expanded, comprehensively addressing the planning, implementation, and evaluation stages of the marketing and public relations process in libraries. The rise of social media as a powerful marketing tool is discussed in particular detail. The authors cover topics such as planning, promoting through the use of the existing media or advertising, and assessing the project. The book's appendixes provide examples of marketing plans and projects as well as other helpful marketing resources.

Crash Course in Contemporary Reference

Author : Francisca Goldsmith
Publisher : Bloomsbury Publishing USA
ISBN 13 :
Total Pages : 259 pages
Book Rating : 4.2/5 (16 download)

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Book Synopsis Crash Course in Contemporary Reference by : Francisca Goldsmith

Download or read book Crash Course in Contemporary Reference written by Francisca Goldsmith and published by Bloomsbury Publishing USA. This book was released on 2016-10-31 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: A fresh, detailed, and thoughtful examination of reference services in the context of evolving community information needs and habits, a changing technological landscape, and new search strategies. Professional practices in the field of library reference services have changed dramatically in the past decade in response to shrinking print reference collections and evolving technology, search strategies, and user needs and interests. This new guide explains all the basics of reference services, covering resource types and awareness of their appropriate uses, collection development and maintenance techniques that support reference service work, the latest online searching techniques, and best practices for service interactions through various platforms, including email, chat, text, phone, and face to face. Additionally, it addresses reference service ethics; communication and conducting reference interviews; important policies related to reference service development, provision, and maintenance; alternative reference service delivery points now in use; and professional service provider networking. Both experienced reference librarians and those new to reference service will benefit from in-depth coverage of recent changes in online reference resources and print-based resources, guidelines for authoritative evaluation of web-based resources, explanations of online catalog searching skills, and tips for reference web page construction. The book also contains an expanded section on making digitized collections accessible and relevant; information on the growing need of members of the general population for help with various federal government access programs ranging from Veterans Affairs and Social Security to health care access, income tax regulation fulfillment, and immigrant documentation; and explanations of copyright in the digital sphere of resource use and transfer.

Crash Course in eBooks

Author : Michele McGraw
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1610698630
Total Pages : 145 pages
Book Rating : 4.6/5 (16 download)

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Book Synopsis Crash Course in eBooks by : Michele McGraw

Download or read book Crash Course in eBooks written by Michele McGraw and published by Bloomsbury Publishing USA. This book was released on 2016-10-11 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything you need to know about eBooks is explained in this holistic guide to a new world of readingfrom selection and curation of an eBook collection to training and support for staff and patrons. EBooks are a must for today's libraries, making this introduction indispensable for those who have yet to delve into the ever-expanding universe of downloadable material. This "crash course" is an easy-to-use, hands-on approach that will simplify the decision and implementation processes. It introduces you to eBooks and eReading and covers the many issues surrounding eBooks in circulating libraries including technology, acquisition, and training. You'll learn how to launch a program, what to buy, how to let your public know you've added eBooks to your collection, and how to circulate the materials. The guide will also help you with decisions like vendor selection, how many eBooks to purchase, which delivery platforms to employ, how best to offer access, and licensing agreements. Chapters can be consulted as stand-alone overviews of key areas, or the book can be used as a source of holistic instruction. While it will be especially useful to small or rural circulating libraries, including public libraries, school libraries, and specialty libraries that may have a small staff responsible for all aspects of library service, tips on things like promoting an eBook collection are pertinent to enhancing any collection.

Crash Course in Collection Development

Author : Wayne Disher
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1610698142
Total Pages : 154 pages
Book Rating : 4.6/5 (16 download)

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Book Synopsis Crash Course in Collection Development by : Wayne Disher

Download or read book Crash Course in Collection Development written by Wayne Disher and published by Bloomsbury Publishing USA. This book was released on 2014-09-26 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: This indispensable resource provides tools for collection management in public libraries, featuring essential strategies for inventory assessment, market analysis, budgeting, marketing, and customer service. This book is a must-have for those just entering the field or professionals in need of a refresher in effective library operations. This professional volume covers all aspects of collection development and management in the public library, from gathering statistics to design a collection that meets community needs, to selecting materials, managing vendor relations, understanding the publishing industry, and handling complaints. Author Wayne Disher provides public librarians—especially those without the benefit of academic training—access to the tools to make them successful, and their collections beneficial to the public they serve. The second edition features two new chapters on digital curation and cooperative collection development. Additional updates include helpful information on infographics, more budgeting formulas, and a section on core collections, as well as content covering eBooks, electronic storage, and digital rights management. Chapters discuss subjects such as marketing the collection to patrons, book repair, and handling censorship issues when collections are challenged.

Crash Course in Children's Services

Author : Penny Peck
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1610697820
Total Pages : 154 pages
Book Rating : 4.6/5 (16 download)

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Book Synopsis Crash Course in Children's Services by : Penny Peck

Download or read book Crash Course in Children's Services written by Penny Peck and published by Bloomsbury Publishing USA. This book was released on 2014-09-26 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: Useful for newcomers to the children's library staff as well as longtime children's librarians, the second edition of this popular handbook provides easy-to-follow instructions to make innovations in children's library materials work for you. Addressing everything from the basics of reference to the complex and highly specialized duties of program development, this handbook is perfect for both librarians and support staff who are assigned to the children's department of a library. This second addition of Crash Course in Children's Services covers many of the new issues facing children's library staff, including eBooks, using apps in programming, other online reading options, book trailers, nonfiction and the Common Core curriculum. It also describes expanded programming options such as makerspaces, gaming, dog reading programs, and play at storytime. Ideal for new children's librarians as well as experienced library staff who have not worked with children recently and long-time children's librarians looking to add new skills to their tool kits, the book familiarizes readers with all the new developments of the past few years, from online reading options to the wealth of new programming aimed at youth. You'll learn about subjects such as pop-up and passive programming, offering online homework help, and outreach and services to special needs children, and then quickly implement new practices into use at your library.

Crash Course in Readers' Advisory

Author : Cynthia Orr
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1610698266
Total Pages : 190 pages
Book Rating : 4.6/5 (16 download)

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Book Synopsis Crash Course in Readers' Advisory by : Cynthia Orr

Download or read book Crash Course in Readers' Advisory written by Cynthia Orr and published by Bloomsbury Publishing USA. This book was released on 2014-12-05 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of the key services librarians provide is helping readers find books they'll enjoy. This "crash course" will furnish you with the basic, practical information you need to excel at readers' advisory (RA) for adults and teens. The question "can you recommend a good book?" can be one of the most daunting you face, notwithstanding the fact that recommender tools are ubiquitous. Often, uncertainty arises because, although librarians are called on to perform such services daily, readers' advisory is a skill set in which most have no formal training. This guide will remedy that. It is built around understanding books, reading, and readers and will quickly show you how to identify reading preferences and advise patrons effectively. You'll learn about multiple RA approaches, such as genre, appeal features, and reading interests and about essential tools that can help with RA. Plus, you'll discover tips to help you keep up with this ever-changing field. There is no other professional book that covers the full spectrum of skills needed to perform the RA service that is in such great demand in libraries of all kinds. Helping readers find what they want is a sure way to serve patrons and build your library's brand. You will come away from this easy-to-understand crash course with the solid background you need to do both.

Crash Course in Storytime Fundamentals

Author : Penny Peck
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1610697847
Total Pages : 238 pages
Book Rating : 4.6/5 (16 download)

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Book Synopsis Crash Course in Storytime Fundamentals by : Penny Peck

Download or read book Crash Course in Storytime Fundamentals written by Penny Peck and published by Bloomsbury Publishing USA. This book was released on 2015-01-26 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: This manual is a "one-stop shop" on how to present storytimes to suit different audiences including bilingual learners, special needs children, and those in a variety of settings such as Head Start, preschools, and day care situations. This beginner's guide to storytelling traces the developmental stages of very young children, illustrating how to present storytime for babies, toddlers, and preschoolers as well as in family settings to be most effective. Author Penny Peck will teach you the fundamentals of reading with the intent of capturing children's imaginations, showing you how to incorporate music, play, and hands-on activities into your routine. She offers expert advice on how to choose the best picture books and provides lists of books for addressing particular literacy needs. A perfect primer for those new to the task, this guide illustrates how to make this activity a favorite of children and provides tips for progressing in the role of storyteller, with ideas for engaging your audience and enhancing enjoyment. Beginning with the basics of performing a library storytime, each subsequent chapter builds on that knowledge, offering ways to infuse technology, special needs adaptations, and music into the story. The revised edition addresses such current topics as iPads, apps usage, online options, and dance programs.

Crash Course in Young Adult Services

Author : Sarah Flowers
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1440851719
Total Pages : 146 pages
Book Rating : 4.4/5 (48 download)

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Book Synopsis Crash Course in Young Adult Services by : Sarah Flowers

Download or read book Crash Course in Young Adult Services written by Sarah Flowers and published by Bloomsbury Publishing USA. This book was released on 2017-10-10 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to improve teen services in public libraries by better understanding teen development and having positive interactions with teens to provide appropriate and interesting collections and services. A library can be a tremendous resource for teens—one that helps them to learn about themselves and the world they live in. But teenagers are intrinsically different from children and from adults, and these critical developmental differences affect the ways they interact with others, both in the world at large and in the library. Serving teens effectively in the library requires a basic understanding of who teens are and the developmental tasks they face—factors that affect all aspects of library service, from the specific programs and services we offer to the ways that staff provide assistance to the teen who is seeking help at a library service desk. This book enables library workers to better understand adolescent development, which allows them to provide a positive library experience for teens. Readers will learn how to supply excellent library services with and for teens, including in the areas of collection development, readers' advisory, reference and homework help, programming, and advocacy. The book identifies the best ways to have positive interactions with teens in the library based on their mental development and details best practices for teen services. The concluding section discusses advocating for teens, with emphasis on their right to privacy and equal access to materials and services.

Conducting the Reference Interview, Third Edition

Author : Catherine Sheldrick Ross
Publisher : American Library Association
ISBN 13 : 0838917275
Total Pages : 344 pages
Book Rating : 4.8/5 (389 download)

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Book Synopsis Conducting the Reference Interview, Third Edition by : Catherine Sheldrick Ross

Download or read book Conducting the Reference Interview, Third Edition written by Catherine Sheldrick Ross and published by American Library Association. This book was released on 2019-07-03 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting—including email, text messaging, and social media—as well as in traditional and face-to-face models of communication. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls, this book tackles the fundamentals of the reference interview, from why it’s important in the first place to methods for setting the stage for a successful interview and techniques for finding out what the library user really wants to know; covers the ins and outs of the readers’ advisory interview; examines a wide range of contexts, such as children, young adults, parents, seniors, adults from diverse communities, and those with disabilities; presents case studies of innovative reference and user encounters at a variety of libraries; offers updated coverage of virtual reference, including new research, virtual reality transcripts, and a look at crowd-sourcing reference via social media; features new content on common microaggressions, with guidance on how to use awareness of emotion as a factor in reference interactions to ensure better outcomes; discusses topics such as respecting/protecting privacy, overcoming assumptions, implicit judgment, the importance of context, determining the real information need, and many other lessons learned from challenging reference encounters; and thoroughly addresses policy and training procedures, as well as the unique challenges faced by paraprofessionals and non-degreed staff. Find your bearings in the continually evolving hybrid reference environment through proven strategies, advice, exercises, and research from three experts in the field.

Crash Course in Technology Planning

Author : Christopher D. Brown
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1440850615
Total Pages : 142 pages
Book Rating : 4.4/5 (48 download)

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Book Synopsis Crash Course in Technology Planning by : Christopher D. Brown

Download or read book Crash Course in Technology Planning written by Christopher D. Brown and published by Bloomsbury Publishing USA. This book was released on 2016-07-18 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: This easy-to-use primer will empower anyone—even those with no IT background—to face the challenge of adding one or more technologies to library services or maintaining existing technologies. Most of the public libraries in the United States are operating on tight budgets without allocation for IT personnel; in school libraries, the librarian often takes on the lion's share of IT responsibility. This book is an invaluable guide for library staff members who are put in the position of maintaining their own networks and computers with very little training or support. Authored by an assistant library director with years of firsthand experience working as a solo IT manager within public libraries, this guide provides practical information about overcoming the unique challenges of managing IT in a smaller organization, juggling multiple job roles, being limited by a restrictive budget, and working directly with the public. Crash Course in Technology Planning addresses a wide variety of IT topics in the library sphere, providing information in a logical manner and order. It begins with an explanation of triaging existing IT issues, then moves into diagnosing and repairing both individual PCs as well as the library Local Area Network (LAN). The following chapters cover other important topics, such as the best way to inventory computers and equipment, how to budget for and procure new equipment, and recommended ways for an IT layperson to set and achieve goals.

Crash Course in Basic Cataloging with RDA

Author : Heather Lea Moulaison
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1440837775
Total Pages : 181 pages
Book Rating : 4.4/5 (48 download)

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Book Synopsis Crash Course in Basic Cataloging with RDA by : Heather Lea Moulaison

Download or read book Crash Course in Basic Cataloging with RDA written by Heather Lea Moulaison and published by Bloomsbury Publishing USA. This book was released on 2015-10-01 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covering tools, terminology, and the FRBR-based RDA approach to description, this book explains the current principles of organization of information and basic cataloging practices for non-catalogers, enabling readers to understand elements of the cataloging process and interact with records in a basic manner. Organization of information and cataloging is often the most daunting task for library technicians and non-catalogers working in the library. New RDA cataloging rules can be baffling for even the more seasoned catalogers. Written by two authors with 20 years' combined experience in cataloging instruction, Crash Course in Basic Cataloging with RDA approaches current principles of organization of information and cataloging practices from a basic standpoint for non-catalogers. It makes a complex topic easy to understand and a complicated practice doable for those without the proper training and necessary experience. The book gives readers a basic understanding of organization of information and cataloging practice, explaining how records are created and the approaches to different formats of information in libraries, including MARC records and encoding RDA cataloging records; offering assistance in applying RDA; identifying the cataloger's tools; and providing non-technical explanations for the tasks that today's catalogers do. It contains an introduction, a bibliography/webliography, and three appendices of additional resources (Cataloging Tools, Resources for Catalogers, and Sample Catalog Records).

Library Programs and Services

Author : G. Edward Evans
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1610696387
Total Pages : 517 pages
Book Rating : 4.6/5 (16 download)

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Book Synopsis Library Programs and Services by : G. Edward Evans

Download or read book Library Programs and Services written by G. Edward Evans and published by Bloomsbury Publishing USA. This book was released on 2015-06-30 with total page 517 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covering every essential topic ranging from circulation and literacy instruction to reference and security, this benchmark text provides an up-to-date, broadly based view of library public service and its functions. Supplying essential, foundational reading for students of library public services as well as an up-to-date overview for practitioners who wish to refresh their knowledge or acquaint themselves with a new area of responsibility, this book's broad and solid coverage will benefit anyone concerned with developing or maintaining the public face of the library. A revision and expansion of Libraries Unlimited's Introduction to Library Public Services: Seventh Edition, this edition has new chapters covering such topics as e-resources, collections, print and other media, and facilities and funding. Additionally, every chapter has been substantially updated and reorganized to better reflect the role of technology in library services today. The book begins with background information on public services in libraries and an analysis of the library's public service philosophy. Then, the authors delve into staffing and assessment of services, moving logically to major functional areas of public services—reference, instruction, document delivery, circulation and reserves, collections, programming, safety and security issues, and facilities and funding. Real-life anecdotes from public, academic, and school libraries illustrate principles and concepts throughout the book. For each topic, the authors detail its role and philosophy, and offer key points to remember, references, and lists for further reading.