Conversations In Communication Volume 2

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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Author : Kerry Patterson
Publisher : McGraw Hill Professional
ISBN 13 : 0071772200
Total Pages : 287 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by : Kerry Patterson

Download or read book Crucial Conversations Tools for Talking When Stakes Are High, Second Edition written by Kerry Patterson and published by McGraw Hill Professional. This book was released on 2011-09-16 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

HBR's 10 Must Reads on Communication, Vol. 2 (with bonus article "Leadership Is a Conversation" by Boris Groysberg and Michael Slind)

Download HBR's 10 Must Reads on Communication, Vol. 2 (with bonus article

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1647820960
Total Pages : 230 pages
Book Rating : 4.6/5 (478 download)

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Book Synopsis HBR's 10 Must Reads on Communication, Vol. 2 (with bonus article "Leadership Is a Conversation" by Boris Groysberg and Michael Slind) by : Harvard Business Review

Download or read book HBR's 10 Must Reads on Communication, Vol. 2 (with bonus article "Leadership Is a Conversation" by Boris Groysberg and Michael Slind) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2021-03-30 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: Is your message getting through? The right communication tactics can motivate your people—and fuel your business. Get more of the ideas you want, from the authors you trust, with HBR's 10 Must Reads on Communication (Vol. 2). We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you get your message across—whether you're speaking face-to-face or connecting with someone across the world. With insights from leading experts including Erin Meyer, Heidi Grant, and Douglas Stone, this book will inspire you to: Power your organization through conversation Unlock value in your organization by asking better questions Improve your ability to give—and receive—advice Achieve better outcomes in cross-cultural negotiations Create smart, effective data visualizations Spark collaboration, learning, and innovation using digital tools This collection of articles includes: "Leadership Is a Conversation," by Boris Groysberg and Michael Slind; "The Surprising Power of Questions," by Alison Wood Brooks and Leslie K. John; "A Second Chance to Make the Right Impression," by Heidi Grant; "The Art of Giving and Receiving Advice," by David A. Garvin and Joshua D. Margolis; "Find the Coaching in Criticism," by Sheila Heen and Douglas Stone; "Visualizations That Really Work," by Scott Berinato; "What Managers Need to Know About Social Tools," by Paul Leonardi and Tsedal Neeley; "Be Yourself, But Carefully," by Lisa Rosh and Lynn Offermann; "How to Preempt Team Conflict," by Ginka Toegel and Jean-Louis Barsoux; "Getting to Si, Ja, Oui, Hai, and Da," by Erin Meyer; and "Cultivating Everyday Courage," by James R. Detert. HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever‐changing business environment.

The Communication Book: 44 Ideas for Better Conversations Every Day

Author : Mikael Krogerus
Publisher : W. W. Norton & Company
ISBN 13 : 1324001992
Total Pages : 128 pages
Book Rating : 4.3/5 (24 download)

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Book Synopsis The Communication Book: 44 Ideas for Better Conversations Every Day by : Mikael Krogerus

Download or read book The Communication Book: 44 Ideas for Better Conversations Every Day written by Mikael Krogerus and published by W. W. Norton & Company. This book was released on 2020-02-04 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mikael Krogerus and Roman Tschäppeler have tested the 44 most important communication theories and distilled them in book form, alongside clear and entertaining illustrations. Want better conversations? Ask open-ended questions that have no right or wrong answers—make your partner feel brilliant. Want better meetings? Ban smartphones, use a timer, and make everyone stand up. Want better business deals? Focus on the thing, rather than the person; on similarities, rather than differences; and on good outcomes, rather than perfect ones. Whether you want to present ideas more clearly, improve your small talk, or master the art of introspection, The Communication Book delivers, fusing theoretical knowledge and practical advice in a small but mighty package. With sections on work, the self, relationships and language, this book is indispensable for anyone who wants to improve what they say, and how they say it.

Difficult Conversations

Author : Douglas Stone
Publisher : Penguin
ISBN 13 : 1101496762
Total Pages : 351 pages
Book Rating : 4.1/5 (14 download)

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Book Synopsis Difficult Conversations by : Douglas Stone

Download or read book Difficult Conversations written by Douglas Stone and published by Penguin. This book was released on 2010-11-02 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

Crucial Conversations: Tools for Talking When Stakes are High, Third Edition

Author : Joseph Grenny
Publisher : McGraw Hill Professional
ISBN 13 : 1260474194
Total Pages : 332 pages
Book Rating : 4.2/5 (64 download)

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Book Synopsis Crucial Conversations: Tools for Talking When Stakes are High, Third Edition by : Joseph Grenny

Download or read book Crucial Conversations: Tools for Talking When Stakes are High, Third Edition written by Joseph Grenny and published by McGraw Hill Professional. This book was released on 2021-10-26 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

HBR's 10 Must Reads on Communication (with featured article "The Necessary Art of Persuasion," by Jay A. Conger)

Download HBR's 10 Must Reads on Communication (with featured article

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1422191516
Total Pages : 201 pages
Book Rating : 4.4/5 (221 download)

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Book Synopsis HBR's 10 Must Reads on Communication (with featured article "The Necessary Art of Persuasion," by Jay A. Conger) by : Harvard Business Review

Download or read book HBR's 10 Must Reads on Communication (with featured article "The Necessary Art of Persuasion," by Jay A. Conger) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2013-03-12 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: The best leaders know how to communicate clearly and persuasively. How do you stack up?If you read nothing else on communicating effectively, read these 10 articles. We’ve combed through hundreds of articles in the Harvard Business Review archive and selected the most important ones to help you express your ideas with clarity and impact—no matter what the situation. Leading experts such as Deborah Tannen, Jay Conger, and Nick Morgan provide the insights and advice you need to: Pitch your brilliant idea—successfully Connect with your audience Establish credibility Inspire others to carry out your vision Adapt to stakeholders’ decision-making style Frame goals around common interests Build consensus and win support

Fierce Conversations (Revised and Updated)

Author : Susan Scott
Publisher : Penguin
ISBN 13 : 9780425193372
Total Pages : 324 pages
Book Rating : 4.1/5 (933 download)

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Book Synopsis Fierce Conversations (Revised and Updated) by : Susan Scott

Download or read book Fierce Conversations (Revised and Updated) written by Susan Scott and published by Penguin. This book was released on 2004-01-06 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fully revised and updated—the national bestselling communication skills guide that will help you achieve personal and professional success one conversation at a time. The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message across—and get what you want. In this guide, which includes a workbook and The Seven Principles of Fierce Conversations, Scott teaches you how to: • Overcome barriers to meaningful communication • Expand and enrich relationships with colleagues, friends, and family • Increase clarity and improve understanding • Handle strong emotions—on both sides of the table • Connect with colleagues, customers and family at a deep level Includes a Foreword by Ken Blanchard, the bestselling co-author of The One Minute Manager

The First Minute

Author : Fenning
Publisher :
ISBN 13 : 9788119373499
Total Pages : 0 pages
Book Rating : 4.3/5 (734 download)

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Book Synopsis The First Minute by : Fenning

Download or read book The First Minute written by Fenning and published by . This book was released on 2023-07-04 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get people's attention and get your message across at work. Learn the simplest way to improve your business communication skills today. There is no fluff and no vague advice, just practical step-by-step methods you can start using today. This multi-award-winning book teaches specific methods for having short, clear business conversations, emails, meetings, interviews, and more. Check out the reviews to hear from the real people this book has helped. Communication should be clear and concise, and we should get to the point quickly. The problem is we don't always know how to do this. What does it mean to be concise? How can a complex topic be summarized in just a few lines? This award-winning book is a step-by-step guide for clear, concise communication in everyday work conversations. Being concise is not about trying to condense all the information into sixty seconds. It is about having clear intent, talking about one topic at a time, and focusing on solutions instead of dwelling on problems. Throughout this book you'll discover how to: - Have shorter, better work conversations and meetings - Get to the point faster without rambling or going off on tangents - Lead your audience toward the solution you need - Apply one technique to almost every discussion, email, presentation and interview with great results This book is a result of more than 20,000 conversations in both business and technical jobs. Chris Fenning has trained individuals and teams around the world in these techniques. He has worked with organizations from start-ups to Fortune 50 and FTSE 100 companies. These methods work for them all. Having clearer communication is easier than you might expect, and it all starts with the first minute.

The Four Conversations

Author : Jeffrey D. Ford
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1576759210
Total Pages : 258 pages
Book Rating : 4.5/5 (767 download)

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Book Synopsis The Four Conversations by : Jeffrey D. Ford

Download or read book The Four Conversations written by Jeffrey D. Ford and published by Berrett-Koehler Publishers. This book was released on 2009-08-01 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Talk is powerful. And it isn't just ‘difficult' conversations that matter— the everyday dialogue we have with one another is critical to both personal and organizational success. Packed with sample dialogues and dozens of personal stories, and backed by solid research and the authors' firsthand observations, The Four Conversations describes how to get maximum results from conversations that every one of us must use to get things done: initiative conversations introducing something new, understanding conversations to help people relate to ideas or processes, performance conversations requesting specific actions, and closure conversations that recognize achievements and signal completion of the work. As Jeffrey and Laurie Ford clearly demonstrate, engage in the right conversation at the right time—plan and start each one well, finish every one effectively—and extraordinary things can happen.

Difficult Conversations

Author : Douglas Stone
Publisher : Penguin
ISBN 13 : 0593511697
Total Pages : 401 pages
Book Rating : 4.5/5 (935 download)

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Book Synopsis Difficult Conversations by : Douglas Stone

Download or read book Difficult Conversations written by Douglas Stone and published by Penguin. This book was released on 2023-08-22 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

Having Hard Conversations

Author : Jennifer Abrams
Publisher : Corwin Press
ISBN 13 : 1452276501
Total Pages : 153 pages
Book Rating : 4.4/5 (522 download)

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Book Synopsis Having Hard Conversations by : Jennifer Abrams

Download or read book Having Hard Conversations written by Jennifer Abrams and published by Corwin Press. This book was released on 2009-01-08 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt: Speak with clarity, confidence, and courage! Many educators struggle with discussing difficult issues with colleagues. This insightful book helps readers effectively lead challenging conversations with supervisees, peers, and supervisors. Emphasizing initiative and preparation as keys to a successful conversation, the author’s step-by-step approach provides: Thought-provoking questions and first-person accounts that help build communications skills Advice on overcoming personal hesitation about expressing concerns Guidance on goal setting and choosing the best “what-where-and-when” for a productive discussion Sample scripts and other interactive tools to help educators prepare for the conversation and achieve positive outcomes

Critical Conversations For Dummies

Author : Christina Tangora Schlachter
Publisher : John Wiley & Sons
ISBN 13 : 1118502477
Total Pages : 341 pages
Book Rating : 4.1/5 (185 download)

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Book Synopsis Critical Conversations For Dummies by : Christina Tangora Schlachter

Download or read book Critical Conversations For Dummies written by Christina Tangora Schlachter and published by John Wiley & Sons. This book was released on 2013-03-05 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: The easy way to communicate best when it matters most Most people are aware of the importance of handling critical conversations well. However, when it comes down to actually being in a difficult situation that calls for key communication skills, many do not know how to practically apply their own thoughts. Critical Conversations For Dummies is a step-by-step reference for the variety of crucial conversations life presents in the workforce. It's packed with strategies for preparing for high-stakes situations; being persuasive (not abrasive); knowing the value of assertive communication; resolving failed promises and missed deadlines; maintaining morale when firing staff; getting new employees off on the right foot; managing staff relations and strengthening team relationships; understanding audience needs and motivations to get positive results; altering confrontational language to cooperative language during difficult conversations; and building relationships in the face of conflict. Improve communication skills in crucial conversations Avoid common pitfalls and emotional tendencies Discover the benefits of success in crucial conversations This book is especially relevant to the hundreds of thousands of leaders who are tasked with multiple duties, whether addressing complex problems from stakeholders or achieving exceptional results from staff.

The Five Core Conversations for Couples

Author : David Bulitt
Publisher : Simon and Schuster
ISBN 13 : 1510746137
Total Pages : 216 pages
Book Rating : 4.5/5 (17 download)

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Book Synopsis The Five Core Conversations for Couples by : David Bulitt

Download or read book The Five Core Conversations for Couples written by David Bulitt and published by Simon and Schuster. This book was released on 2020-02-04 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Top Divorce Lawyer and a Family Therapist Show You How to Really Talk—for Better or for Worse Married for 33 years, David, a divorce lawyer, and Julie, a family therapist, have both been witness to families struggling with life’s most difficult challenges. At the same time, they have weathered their own challenges at home: raising four daughters, two biological and two adopted, and dealing with one child’s mental health and behavioral issues. What they’ve learned about saving a marriage or knowing when to call it quits, when to turn to professionals or when to try tough love, could fill a book—and it does. The Five Core Conversations for Couples tackles every corner of relationships with the wisdom, knowledge, and best advice culled from David and Julie’s unique personal and professional experiences, organized topically into the five core reasons that people come to their offices. Topics include: Disability Abuse Serious illness Estrangement And much, much more Take a look inside the hearts and minds of two marriage professionals to gain a fresh perspective into your own relationships and to have valuable and more frequent conversations with those you love.

Communications Crash Course

Author : Alixander Laffredo-Dietrich
Publisher : Independently Published
ISBN 13 : 9781092133340
Total Pages : 140 pages
Book Rating : 4.1/5 (333 download)

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Book Synopsis Communications Crash Course by : Alixander Laffredo-Dietrich

Download or read book Communications Crash Course written by Alixander Laffredo-Dietrich and published by Independently Published. This book was released on 2019-03-31 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: Enhance your Conversation Confidence with 11 Strategic Conversation Frameworks! Do you find yourself frantically searching for what to say in a conversation? Do you feel trapped in silence in social situations? Do you understand the amazing VALUE of talking to people and want to learn how? With the right strategy and basic know-how of the elements of communication, the issue of "how to talk to people" will be a thing of the past, even if: -You are shy -You are introverted -You get nervous around people and social situations Alixander Dietrich knows a thing or two on learning how to talk to people. From a social hermit to conversational hero, he created strategies that assisted even the most reserved people to realize their communication potential. Imagine having Step-by-step formulas you can use in any conversation! This is not a book filled with canned one-liners or dishonest "tricks". Despite what many people say, such things do not work because conversations can go an infinite number of directions! Instead, this book teaches the foundations of communication and conversation and even provides amazing frameworks to use in numerous scenarios! In other words... This is about understanding what communication is made of and leveraging those elements to improve your execution of it! Now, learning to talk to people does not have to be an excruciating endeavor! The Quickest, Easiest Way to Always Know What to Say! What if, instead of scrambling around your head and agonizing to find the "right" words, you knew how to always have topics, that are relevant to the conversation, to draw from? What if instead of relying on bumbling one-liners that barely work in a handful of situations, you knew how to craft your thoughts on the spot? Being a savvy conversationalist offers the following benefits: -Confidence in conversations and social settings -Deeper relationships with people you've known your entire life or just met -Enhanced chances of success in scenarios that demand conversation skills such as dating, networking, and more! This book will teach you everything you need to be a fabulous communicator! It is NOT a specific look at any one particular type of communication (such as negotion, flirting, persuasion). "Communications Crash Course" IS a baseline in communication that will serve as a powerful foundation for whatever type of communication you engage in. Important areas that will be discussed include: -Elements of Communication -How Nonverbal and Verbal elements tie into each other -The effects of Context -Differences in types of Communication -Eleven Strategic Conversation Frameworks that you can use in any discussion and much more! This book is for YOU, if... You want to leave the frantic search for the "right thing to say" behind you and have knock-out communication skills! You want to fulfill your longing of being able to converse confidently with other people in any social setting You want to express yourself and truly connect with other people! Are you ready to start learning how to enhance your communications and conversation confidence RIGHT NOW? Get started by scrolling up and click the BUY Button

Conversations in Communication, Volume 2

Author : Jabaree Dunham-Carson
Publisher : FMS Full Media Services
ISBN 13 : 9780996003346
Total Pages : 108 pages
Book Rating : 4.0/5 (33 download)

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Book Synopsis Conversations in Communication, Volume 2 by : Jabaree Dunham-Carson

Download or read book Conversations in Communication, Volume 2 written by Jabaree Dunham-Carson and published by FMS Full Media Services. This book was released on 2015-04-29 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this study is to discover if Customer Relationship Management programs can serve as a function of Public Relations in the development of stakeholder relationships. Conversations In Communication, Volume II: Customer Relationship Management (CRM) as a Function of Public Relations analyzes CRM communication by exploring the organization-public relationships between customers and their banking providers. Data is analyzed and explored and practical CRM software options are offered for readers to enhance their organizations.

How to Have That Difficult Conversation

Author : Henry Cloud
Publisher : Zondervan
ISBN 13 : 0310343801
Total Pages : 321 pages
Book Rating : 4.3/5 (13 download)

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Book Synopsis How to Have That Difficult Conversation by : Henry Cloud

Download or read book How to Have That Difficult Conversation written by Henry Cloud and published by Zondervan. This book was released on 2015-08-04 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Full of practical tips and how-tos, this book will help you make your relationships better, deepen your intimacy with people you care for, and cultivate more love, understanding, and respect between you and others. Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don't know how to have difficult conversations, and we see confrontation as scary or adversarial. Authors Henry Cloud and John Townsend take the principles from their award-winning and bestselling book, Boundaries, and apply them to a variety of the most common difficult situations and relationships in order to: Show how healthy confrontation can improve relationships Present the essentials of a good boundary-setting conversation Provide tips on preparing for the conversation Show how to tell people what you want, stop bad behavior, and deal with counterattack Give actual examples of conversations to have with your spouse, your date, your kids, your coworker, your parents, and more! This book is a practical handbook on positive confrontation that will help you finally have that difficult conversation you've been avoiding. Includes a discussion guide.

The Art of Conversation

Author : Judy Apps
Publisher : John Wiley & Sons
ISBN 13 : 0857085387
Total Pages : 261 pages
Book Rating : 4.8/5 (57 download)

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Book Synopsis The Art of Conversation by : Judy Apps

Download or read book The Art of Conversation written by Judy Apps and published by John Wiley & Sons. This book was released on 2014-06-03 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: Good conversation is at the heart of networking, meetings, interviews, negotiations and raising your profile. It can ease your way in work, enabling you to build alliances, create strong relationships with staff, bosses and clients, succeed at interviews, motivate and inspire. But conversation is something most of us were never taught! We learn to speak as babies, but how conversation actually works is something most of us pick up only haphazardly, and many have yet to learn. Why is it some of us are stuck for words, but others blabber or can’t stop? What is it that some people have naturally which enables them to converse comfortably and easily, to engage people and build better relationships? The Art of Conversation will show you step by step how to converse skillfully and enjoyably with other people, at home, at work, on the phone and in the street- even if you’re daunted now, discover the difference good conversation can make in every aspect of your life. Learn to: -Overcome the most common block to good conversation- fear; find out how to break the silence and keep the conversation going - Understand the different types of conversation and how they work- which topics and language are suitable for the occasion - Learn simple methods for being heard and understood, including speaking clearly and audibly, listening well and using non-verbal communication - Find out how to hold a conversation in tricky situations, including how to disagree, how to speak to those in authority and people you find difficult -Use conversation to form relationships, improve friendships, make the sale, chat people up, to learn, influence and persuade.