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Contact Centers A Complete Guide 2019 Edition
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Book Synopsis Complete Guide to Prescription & Nonprescription Drugs 2018-2019 by : H. Winter Griffith
Download or read book Complete Guide to Prescription & Nonprescription Drugs 2018-2019 written by H. Winter Griffith and published by Penguin. This book was released on 2017-11-07 with total page 1122 pages. Available in PDF, EPUB and Kindle. Book excerpt: The classic guide to all major prescription and nonprescription drugs, featuring revised, up-to-date FDA information and an A–Z list of illnesses for easy reference. Includes coverage of dosage and length of time before a drug takes effect; side effects; special precautions; interactions with other food and drugs; standards for use by different age groups; and more.
Book Synopsis Complete Guide to Human Resources and the Law, 2019 Edition by : Shilling
Download or read book Complete Guide to Human Resources and the Law, 2019 Edition written by Shilling and published by Wolters Kluwer. This book was released on 2018-09-14 with total page 1830 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Complete Guide to Human Resources and the Law will help you navigate complex and potentially costly Human Resources issues. You'll know what to do (and what not to do) to avoid costly mistakes or oversights, confront HR problems - legally and effectively - and understand the rules. The Complete Guide to Human Resources and the Law offers fast, dependable, plain English legal guidance for HR-related situations from ADA accommodation, diversity training, and privacy issues to hiring and termination, employee benefit plans, compensation, and recordkeeping. It brings you the most up-to-date information as well as practical tips and checklists in a well-organized, easy-to-use resource. The 2019 Edition provides new and expanded coverage of issues such as: The Supreme Court held in March 2016 that to prove damages in an Fair Labor Standards Act (FLSA) donning/doffing class action, an expert witness' testimony could be admitted Tyson Foods, Inc. v. Bouaphakeo, 136 S. Ct. 1036 (2016). Executive Order 13706, signed on Labor Day 2015, takes effect in 2017. It requires federal contractors to allow employees to accrue at least one hour of paid sick leave for every 30 hours they work, and unused sick leave can be carried over from year to year. Mid-2016 DOL regulations make millions more white-collar employees eligible for overtime pay, by greatly increasing the salary threshold for the white-collar exemption. Updates on the PATH Act (Protecting Americans From Tax Hikes; Pub. L. No. 114-113. The DOL published the "fiduciary rule" in final form in April 2016, with full compliance scheduled for January 1, 2018. The rule makes it clear that brokers who are paid to offer guidance on retirement accounts and Individual Retirement Arrangements (IRAs) are fiduciaries. In early 2016, the Equal Employment Opportunity Commission (EEOC) announced it would allow charging parties to request copies of the employer's position statement in response to the charge. The Supreme Court ruled that, in constructive discharge timing requirements run from the date the employee gives notice of his or her resignation--not the effective date of the resignation. Certiorari was granted to determine if the Federal Arbitration Act (FAA) preempts consideration of severing provisions for unconscionability. Previous Edition: Complete Guide to Human Resources and the Law, 2018 Edition ISBN 9781454884309
Book Synopsis The Handbook of Language Contact by : Raymond Hickey
Download or read book The Handbook of Language Contact written by Raymond Hickey and published by John Wiley & Sons. This book was released on 2020-09-01 with total page 800 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second edition of the definitive reference on contact studies and linguistic change—provides extensive new research and original case studies Language contact is a dynamic area of contemporary linguistic research that studies how language changes when speakers of different languages interact. Accessibly structured into three sections, The Handbook of Language Contact explores the role of contact studies within the field of linguistics, the value of contact studies for language change research, and the relevance of language contact for sociolinguistics. This authoritative volume presents original findings and fresh research directions from an international team of prominent experts. Thirty-seven specially-commissioned chapters cover a broad range of topics and case studies of contact from around the world. Now in its second edition, this valuable reference has been extensively updated with new chapters on topics including globalization, language acquisition, creolization, code-switching, and genetic classification. Fresh case studies examine Romance, Indo-European, African, Mayan, and many other languages in both the past and the present. Addressing the major issues in the field of language contact studies, this volume: Includes a representative sample of individual studies which re-evaluate the role of language contact in the broader context of language and society Offers 23 new chapters written by leading scholars Examines language contact in different societies, including many in Africa and Asia Provides a cross-section of case studies drawing on languages across the world The Handbook of Language Contact, Second Edition is an indispensable resource for researchers, scholars, and students involved in language contact, language variation and change, sociolinguistics, bilingualism, and language theory.
Book Synopsis The Good Retirement Guide 2019 by : Allan Esler Smith
Download or read book The Good Retirement Guide 2019 written by Allan Esler Smith and published by Kogan Page Publishers. This book was released on 2019-01-03 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether it is a relaxing, action-packed or financially rewarding retirement you are planning for, this is the book for you. Revised and updated, The Good Retirement Guide 2019 is packed with hundreds of useful hints, tips and insights into your retirement preparation, including brand new advice on making a career change alongside retirement. In retirement, personal ambitions can be realized and new experiences enjoyed, yet with so much to consider, people are often unsure how best to plan for their future. The scope for concern and confusion is even greater with changing retirement ages and pension rules. With a growing boom in 'maturepreneurship', making the most out of retirement by changing to a new career or starting your own business only adds to the plethora of retirement options. The Good Retirement Guide 2019 is an indispensable book that you will refer to again and again, offering clear and concise suggestions on a broad range of subjects for pre-retirement planning in the UK. Including information on: Pensions; Tax; Investment; Starting Your Own Business; Leisure Activities; Paid Work & Changing Careers; Voluntary Work; How to Avoid Being Scammed; Mental and Physical Health; Holidays; Looking After Elderly Parents and Other Dependants; Personal Relationships; and Wills, this book will help you to save more, live better, and be happier.
Book Synopsis Fodor's The Complete Guide to the National Parks of the West by : Fodor's Travel Guides
Download or read book Fodor's The Complete Guide to the National Parks of the West written by Fodor's Travel Guides and published by Fodor's Travel. This book was released on 2019-04-02 with total page 1011 pages. Available in PDF, EPUB and Kindle. Book excerpt: For a limited time, receive a free Fodor's Guide to Safe and Healthy Travel e-book with the purchase of this guidebook! Go to fodors.com for details. Ready to experience the National Parks of the West? The experts at Fodor’s are here to help. Fodor’s Complete Guide to the National Parks of the West travel guide is packed with customizable itineraries with top recommendations, detailed maps of each National Park, and exclusive tips from locals. Whether you want to hike through jaw-dropping landscapes of Yosemite, see rare wildlife and natural wonders in Yellowstone, or go river-rafting in the Grand Canyon, this up-to-date guidebook will help you plan it all out. This new edition has been FULLY-REDESIGNED with a new layout and beautiful images for more intuitive travel planning! Fodor’s Complete Guide to the National Parks of the West includes: ● AN ULTIMATE EXPERIENCE GUIDE that visually captures the top highlights of each National Park. ● SPECTACULAR COLOR PHOTOS AND FEATURES throughout, including special features on the geothermal wonders of Yellowstone, tips for stargazing, and identifying rock formations and ancient petroglyphs. ● INSPIRATIONAL “BEST OF” LISTS identify the best things to see, do, eat, drink, and more. ● MULTIPLE ITINERARIES for various trip lengths help you maximize your time. ● MORE THAN 70 DETAILED MAPS help you plot your itinerary and navigate confidently. ● EXPERT RECOMMENDATIONS ON HOTELS AND RESTAURANTS offer options for every taste. ● TRIP PLANNING TOOLS AND PRACTICAL TIPS include: guides to getting around, saving money and time, and beating the crowds. ● LOCAL INSIDER ADVICE tells you where to find under-the-radar gems, along with the best campsites and lodges in each park. ● HISTORICAL AND CULTURAL OVERVIEWS add perspective and enrich your travels. ● NEW FEATURES like the best site in each National Park; A SPECIAL GUIDE to river-rafting in the Colorado River. ● COVERS: Yellowstone, Glacier and Waterton Lakes, Grand Teton, Zion, Olympic National Park, Yosemite, Grand Canyon, Bryce Canyon, Carlsbad Caverns, Rocky Mountain National Park, Mesa Verde, Badlands National Park, Great Basin, Crater Lake, and more. ABOUT FODOR'S AUTHORS: Each Fodor's Travel Guide is researched and written by local experts. Fodor’s has been offering expert advice for all tastes and budgets for over 80 years. Planning on visiting more of the West? Check out Fodor’s California, Fodor's Utah, Fodor's Colorado, and more.
Book Synopsis Contact Center Management on Fast Forward by : Brad Cleveland
Download or read book Contact Center Management on Fast Forward written by Brad Cleveland and published by . This book was released on 2019-09-15 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Cracking the AP Human Geography Exam, 2019 Edition by : The Princeton Review
Download or read book Cracking the AP Human Geography Exam, 2019 Edition written by The Princeton Review and published by Princeton Review. This book was released on 2018-10-30 with total page 599 pages. Available in PDF, EPUB and Kindle. Book excerpt: EVERYTHING YOU NEED TO HELP SCORE A PERFECT 5. Ace the AP Human Geography Exam with this comprehensive study guide—including 2 full-length practice tests with complete explanations, thorough content reviews, targeted strategies for every question type, and access to online extras. Techniques That Actually Work. • Tried-and-true strategies to help you avoid traps and beat the test • Tips for pacing yourself and guessing logically • Essential tactics to help you work smarter, not harder Everything You Need to Know to Help Achieve a High Score. • Detailed content review for all test topics, including population and migration, cultural studies, political geography, urban geography, agriculture, and more • Useful lists of key terms and concepts in every content review chapter • Access to online study plans, helpful pre-college information, and more Practice Your Way to Excellence. • 2 full-length practice tests with detailed answer explanations • Detailed maps and charts illustrating trends, theories, and models • Practice drills at the end of every content review chapter Written by the experts at The Princeton Review, Cracking the AP Human Geography Exam arms you to take on the test and achieve your highest possible score.
Book Synopsis Transport and Pandemic Experiences by : Maria Attard
Download or read book Transport and Pandemic Experiences written by Maria Attard and published by Emerald Group Publishing. This book was released on 2022-10-17 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Transport and Pandemic Experiences discusses how the accumulated knowledge of the pandemic needs to be capitalised in our fight against climate change and helps to identify future research imperatives for better understanding and greater policy transferability.
Book Synopsis Complete Guide to Human Resources and the Law, 2023 Edition (IL) by : Shilling
Download or read book Complete Guide to Human Resources and the Law, 2023 Edition (IL) written by Shilling and published by Wolters Kluwer Law & Business. This book was released on 1998 with total page 1888 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Complete Guide to Human Resources and the Law, 2021 Edition by : Dana Shilling
Download or read book Complete Guide to Human Resources and the Law, 2021 Edition written by Dana Shilling and published by Wolters Kluwer. This book was released on 2020-08-05 with total page 1890 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Complete Guide to Human Resources and the Law will help you navigate complex and potentially costly Human Resources issues. You'll know what to do (and what not to do) to avoid costly mistakes or oversights, confront HR problems - legally and effectively - and understand the rules. The Complete Guide to Human Resources and the Law offers fast, dependable, plain English legal guidance for HR-related situations from ADA accommodation, diversity training, and privacy issues to hiring and termination, employee benefit plans, compensation, and recordkeeping. It brings you the most up-to-date information as well as practical tips and checklists in a well-organized, easy-to-use resource.
Book Synopsis The Unofficial Guide to the Disney Cruise Line 2019 by : Erin Foster
Download or read book The Unofficial Guide to the Disney Cruise Line 2019 written by Erin Foster and published by The Unofficial Guides. This book was released on 2018-12-25 with total page 434 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your no-nonsense, consumer-oriented guide to Disney’s Cruise Line The Unofficial Guide to the Disney Cruise Line by Len Testa with Erin Foster, Laurel Stewart, and Ritchey Halphen describes the best of Disney’s ships and itineraries, including a couple of stellar restaurants, top-notch children’s activities, and Castaway Cay, one of the best vacation islands in the Caribbean. The book also lists which on-board entertainment and restaurants should be skipped, including recommendations on what to do instead. Along the way, this indispensable travel companion shows how to save money; choose the right stateroom, ship, and itinerary; and get to and from the cruise with ease. The guide also provides full coverage of the Disney-run European river cruises and includes itinerary and port guides.
Book Synopsis Call Centers For Dummies by : Real Bergevin
Download or read book Call Centers For Dummies written by Real Bergevin and published by John Wiley & Sons. This book was released on 2010-04-16 with total page 391 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
Book Synopsis A Comparative Analysis of Tax Administration in Asia and the Pacific by : Asian Development Bank
Download or read book A Comparative Analysis of Tax Administration in Asia and the Pacific written by Asian Development Bank and published by Asian Development Bank. This book was released on 2022-05-01 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report is the 5th edition of ADB’s A Comparative Analysis of Tax Administration in Asia and the Pacific. It provides internationally comparative data on aspects of tax systems and their administration in 38 economies and detailed analysis of the comparative results across the region, aiming to assist the revenue bodies to improve their performance by providing opportunities to benchmark their administration against similar economies in the region. The comparable data and analysis are based largely on the 2020 round of the International Survey on Revenue Administration, for the 2018 and 2019 fiscal years.
Book Synopsis The Routledge Handbook of Public Speaking Research and Theory by : Stevie M. Munz
Download or read book The Routledge Handbook of Public Speaking Research and Theory written by Stevie M. Munz and published by Taylor & Francis. This book was released on 2024-04-18 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing a comprehensive survey of the empirical research, theory, and history of public speaking, this handbook fills a crucial gap in public speaking pedagogy resources and provides a foundation for future research and pedagogical development. Bringing together contributions from both up-and-coming and senior scholars in the field, this book offers a thorough examination of public speaking, guided by research across six key themes: the history of public speaking; the foundations of public speaking; issues of diversity, equity, and inclusion; considerations of public speaking across contexts; assessment of public speaking; and the future of public speaking in the twenty-first century. The evidence-based chapters engage with a broad discussion of public speaking through a variety of viewpoints to demonstrate how subtopics are connected and fraught with complexity. Contributors explore public speaking in education, business and professional settings, and political contexts, and outline how skills learned through public speaking are applicable to interpersonal, small group, and business interactions. Reinforcing the relevance, importance, and significance of public speaking in individual, interpersonal, social, and cultural communication contexts, this accessibly written handbook will be an indispensable resource for public speaking instructors and program administrators. It will also be valuable reading for Communication Pedagogy and Introduction to Graduate Studies courses.
Book Synopsis A Complete Guide to the Level 5 Diploma in Education and Training by : Lynn Machin
Download or read book A Complete Guide to the Level 5 Diploma in Education and Training written by Lynn Machin and published by Critical Publishing. This book was released on 2020-01-13 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a new, third edition of the essential text for all those working towards the Level 5 Diploma in Education and Training. Tailored to meet the demands of the qualification and the latest Standards, it incorporates key information on reflective practice, study and research skills, and provides full coverage of all the mandatory units. Accessible language is combined with a critical approach that clearly relates practical examples to the required underpinning theory. This third edition: has been fully updated throughout, including reference to the new Ofsted Inspection Handbook and legislation around GDPR, mental health, social media and apprenticeships includes new case studies and questions in every chapter features a completely new chapter on mental and emotional well-being is suitable for use with all awarding organisations and HEIs provides the depth and criticality to meet level 5 requirements
Book Synopsis Guide to Ambient Intelligence in the IoT Environment by : Zaigham Mahmood
Download or read book Guide to Ambient Intelligence in the IoT Environment written by Zaigham Mahmood and published by Springer. This book was released on 2019-01-01 with total page 307 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ambient intelligence (AmI) is an element of pervasive computing that brings smartness to living and business environments to make them more sensitive, adaptive, autonomous and personalized to human needs. It refers to intelligent interfaces that recognise human presence and preferences, and adjust smart environments to suit their immediate needs and requirements. The key factor is the presence of intelligence and decision-making capabilities in IoT environments. The underlying technologies include pervasive computing, ubiquitous communication, seamless connectivity of smart devices, sensor networks, artificial intelligence (AI), machine learning (ML) and context-aware human-computer interaction (HCI). AmI applications and scenarios include smart homes, autonomous self-driving vehicles, healthcare systems, smart roads, the industry sector, smart facilities management, the education sector, emergency services, and many more. The advantages of AmI in the IoT environment are extensive. However, as for any new technological paradigm, there are also many open issues and limitations. This book discusses the AmI element of the IoT and the relevant principles, frameworks, and technologies in particular, as well as the benefits and inherent limitations. It reviews the state of the art of current developments relating to smart spaces and AmI-based IoT environments. Written by leading international researchers and practitioners, the majority of the contributions focus on device connectivity, pervasive computing and context modelling (including communication, security, interoperability, scalability, and adaptability). The book presents cutting-edge research, current trends, and case studies, as well as suggestions to further our understanding and the development and enhancement of the AmI-IoT vision.
Book Synopsis The Essential Guide to Telecommunications by : Annabel Z. Dodd
Download or read book The Essential Guide to Telecommunications written by Annabel Z. Dodd and published by Prentice Hall. This book was released on 2019-03-19 with total page 616 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Annabel Dodd has cogently untangled the wires and switches and technobabble of the telecommunications revolution and explained how the introduction of the word ‘digital’ into our legislative and regulatory lexicon will affect consumers, companies and society into the next millennium.” – United States Senator Edward J. Markey of Massachusetts; Member, U.S. Senate Subcommittee on Communications, Technology, Innovation, and the Internet “Annabel Dodd has a unique knack for explaining complex technologies in understandable ways. This latest revision of her book covers the rapid changes in the fields of broadband, cellular, and streaming technologies; newly developing 5G networks; and the constant changes happening in both wired and wireless networks. This book is a must-read for anyone who wants to understand the rapidly evolving world of telecommunications in the 21st century!” – David Mash, Retired Senior Vice President for Innovation, Strategy, and Technology, Berklee College of Music Completely updated for current trends and technologies, The Essential Guide to Telecommunications, Sixth Edition, is the world’s top-selling, accessible guide to the fast-changing global telecommunications industry. Writing in easy-to-understand language, Dodd demystifies today’s most significant technologies, standards, architectures, and trends. She introduces leading providers worldwide, explains where they fit in the marketplace, and reveals their key strategies. New topics covered in this edition include: LTE Advanced and 5G wireless, modern security threats and countermeasures, emerging applications, and breakthrough techniques for building more scalable, manageable networks. Gain a practical understanding of modern cellular, Wi-Fi, Internet, cloud, and carrier technologies Discover how key technical, business, and regulatory innovations are changing the industry See how streaming video, social media, cloud computing, smartphones, and the Internet of Things are transforming networks Explore growing concerns about security and privacy, and review modern strategies for detecting and mitigating network breaches Learn how Software Defined Networks (SDN) and Network Function Virtualization (NFV) add intelligence to networks, enabling automation, flexible configurations, and advanced networks Preview cutting-edge, telecom-enabled applications and gear–from mobile payments to drones Whether you’re an aspiring network engineer looking for a broad understanding of the industry, or a salesperson, marketer, investor, or customer, this indispensable guide provides everything you need to know about telecommunications right now. This new edition is ideal for both self-study and classroom instruction. Register your product for convenient access to downloads, updates, and/or corrections as they become available.
