Construcao De Um Modelo De Gestao Nas Operacoes De Servicos Dos Departamentos De Recursos Humanos Utilizando O Gerenciamento De Processos

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Construção de um modelo de gestão nas operações de serviços dos departamentos de recursos humanos utilizando o gerenciamento de processos

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Author : Ester de Souza de Oliveira
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (817 download)

Book Synopsis Construção de um modelo de gestão nas operações de serviços dos departamentos de recursos humanos utilizando o gerenciamento de processos by : Ester de Souza de Oliveira

Download or read book Construção de um modelo de gestão nas operações de serviços dos departamentos de recursos humanos utilizando o gerenciamento de processos written by Ester de Souza de Oliveira and published by . This book was released on 2005 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Este estudo apresenta um modelo de gestão nas operações de serviços do Departamento de Recursos Humanos, utilizando o Gerenciamento de Processos e os indicadores de desempenho e qualidade, para a melhoria contínua das operações de serviços desse setor. A organização-objeto deste trabalho foi a Universidade Estadual do Oeste do Paraná - UNIOESTE, na cidade de Cascavel, PR. A construção do modelo baseou-se na teoria de Harrington, de aperfeiçoamento dos processos, e nos indicadores da qualidade e de desempenho.

Construção de Um Modelo de Gerenciamento de Processos Para Organizações Prestadoras de Serviços Utilizando O Balanced Scorecard E O Marketing de Relacionamentos

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Author :
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (181 download)

Book Synopsis Construção de Um Modelo de Gerenciamento de Processos Para Organizações Prestadoras de Serviços Utilizando O Balanced Scorecard E O Marketing de Relacionamentos by :

Download or read book Construção de Um Modelo de Gerenciamento de Processos Para Organizações Prestadoras de Serviços Utilizando O Balanced Scorecard E O Marketing de Relacionamentos written by and published by . This book was released on 2001 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: O Presente Trabalho Evidencia a Importância de Integrar o Balanced Scorecard Bsc e o Marketing de Relacionamento Para Uma Gestão Estratégica Através do Gerenciamento de Processos O Objetivo de Integrar Essas Técnicas ao Gerenciamento de Processos é de Proporcionar à Organização Prestadora de Serviços Vantagem Competitiva ao Colocar em Evidência a Estratégia da Organização Este Trabalho Apresenta o Desenvolvimento de Um Modelo de Gerenciamento de Processos Através da Utilização das Perspectivas do Bsc Para Escolha dos Macro Processos e dos Processos a Serem Otimizados e de Indicadores de Desempenho Financeiros e Não Financeiros Integrados O Resultado Esperado Desta Integração do Balanced Scorecard e do Marketing de Relacionamento no Gerenciamento de Processos é o Desenvolvimento de Indicadores de Desempenho Que Possibilitem o Acompanhamento dos Resultados em Vários Níveis Tornando Possível Uma Visualização Micro e Macro das Unidades de Negócio Isso Permite a Conexão de Atividades Estratégicas e Quando Necessária Uma Análise e Reavaliação de Suas Estratégias de Negócios e de Suas Ações Possibilitando Uma Correção Rápida de Rumo Para Adequar Se ao Mercado e Alcançar os Objetivos e Metas da Organização O Mercado Turístico em Franco Desenvolvimento Demonstra Carência de Um Gerenciamento Formal Motivo Pelo Qual Foi Objeto de Estudo Neste Trabalho Assim Para Desenvolver o Modelo Fez Se Necessário Um Estudo Sobre Turismo Qualidade na Prestação de Serviços Gerenciamento de Processos Balanced Scorecard Indicadores de Desempenho e Marketing de Relacionamento Com Base Nesses Estudos e na Experimentação Prática em Uma Agência de Turismo Estabeleceu Se Um Modelo Que Consta de Nove Fases Descrito Detalhadamente Neste Trabalho.

Construção de um modelo de gestão estratégica para organizações prestadoras de serviços utilizando o Balanced Scorecard

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Author : Nadir Radoll Cordeiro
Publisher :
ISBN 13 :
Total Pages : 316 pages
Book Rating : 4.:/5 (817 download)

Book Synopsis Construção de um modelo de gestão estratégica para organizações prestadoras de serviços utilizando o Balanced Scorecard by : Nadir Radoll Cordeiro

Download or read book Construção de um modelo de gestão estratégica para organizações prestadoras de serviços utilizando o Balanced Scorecard written by Nadir Radoll Cordeiro and published by . This book was released on 2001 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: O presente trabalho evidencia a importância de integrar o Balanced Scorecard (BSC), o Gerenciamento de Processo e o Marketing de Relacionamento para uma gestão estratégica em organizações prestadoras de serviço.O objetivo de integrar essas técnicas é de proporcionar vantagem competitiva à organização prestadora de serviços, ao colocar em evidência a estratégia da organização.O trabalho apresenta o desenvolvimento de um modelo de gestão estratégica através da utilização das perspectivas do BSC para escolha dos macro-processos e dos processos a serem otimizados e de indicadores de desempenho, financeiros e não financeiros, integrados. O resultado esperado da integração do Balanced Scorecard e do Marketing de Relacionamento ao Gerenciamento de Processos consiste em desenvolver indicadores de desempenho que possibilitem o acompanhamento dos resultados em vários níveis, tornando possível uma visualização micro e macro das unidades de negócio. Isso permite a conexão de atividades estratégicas e, quando necessária, uma análise e reavaliação de suas estratégias de negócios e de suas ações, possibilitando uma correção rápida de rumo para adequar-se ao mercado e alcançar os objetivos e metas da organização. O mercado turístico, em franco desenvolvimento, demonstra carência de um gerenciamento formal, motivo pelo qual foi objeto de estudo neste trabalho. Assim, para desenvolver o modelo fez-se necessário um estudo sobre turismo, qualidade na prestação de serviços, Balanced Scorecard, indicadores de desempenho, Gerenciamento de Processos e Marketing de Relacionamento. Com base nesses estudos e na experimentação prática em uma agência de turismo, estabeleceu-se um modelo que consta de dez fases, descrito detalhadamente neste trabalho.

Information Technology Outsourcing Transactions

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Author : John K. Halvey
Publisher :
ISBN 13 :
Total Pages : 580 pages
Book Rating : 4.3/5 ( download)

Book Synopsis Information Technology Outsourcing Transactions by : John K. Halvey

Download or read book Information Technology Outsourcing Transactions written by John K. Halvey and published by . This book was released on 1996-04-30 with total page 580 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book walks readers through an outsourcing transaction step-by-step: analyzing the benefits, selecting vendor, structuring the deal, managing the relationship. Provides managers with an organized methodical approach to the often intimidating prospect of relinquising absolute control of every aspect of a company's business.

The Economics of Industrial Innovation

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Author : Christopher Freeman
Publisher : Psychology Press
ISBN 13 : 1855670704
Total Pages : 486 pages
Book Rating : 4.8/5 (556 download)

Book Synopsis The Economics of Industrial Innovation by : Christopher Freeman

Download or read book The Economics of Industrial Innovation written by Christopher Freeman and published by Psychology Press. This book was released on 1997 with total page 486 pages. Available in PDF, EPUB and Kindle. Book excerpt: First Published in 1997. Routledge is an imprint of Taylor & Francis, an informa company.

Harvard Business Essentials

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Author : Richard Luecke
Publisher : Harvard Business Press
ISBN 13 : 1591391121
Total Pages : 194 pages
Book Rating : 4.5/5 (913 download)

Book Synopsis Harvard Business Essentials by : Richard Luecke

Download or read book Harvard Business Essentials written by Richard Luecke and published by Harvard Business Press. This book was released on 2003 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Innovation is an undisputed catalyst for company growth, yet many managers across industries fail to create a climate that encourages and rewards innovation. Managing Creativity and Innovation explores the manager's role in sparking organizational creativity and offers insight into what managers and leaders must do to increase successful innovation. Contents include: Generating new ideas and recognizing opportunities Moving innovation to market Removing mental blocks to creativity Establishing a strategic direction for profitable product development Brainstorming and fostering creative conflict within groups Creating an innovation-friendly culture Plus, readers can access free interactive tools on the Harvard Business Essentials companion web site. Series Adviser: Ralph Katz Dr. Katz is professor of management at Northeastern University's College of Business and in the Management of Technology Group of M.I.T.'s Sloan School of Management. He has carried out extensive management research on technology-based innovation with emphasis in the management of technical professionals and project teams. Harvard Business Essentials The Reliable Source for Busy Managers The Harvard Business Essentials series is designed to provide comprehensive advice, personal coaching, background information, and guidance on the most relevant topics in business. Drawing on rich content from Harvard Business School Publishing and other sources, these concise guides are carefully crafted to provide a highly practical resource for readers with all levels of experience. To assure quality and accuracy, each volume is closely reviewed by a specialized content adviser from a world class business school. Whether you are a new manager interested in expanding your skills or an experienced executive looking for a personal resource, these solution-oriented books offer reliable answers at your fingertips.

Managing Successful IT Outsourcing Relationships

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Author : Petter Gottschalk
Publisher :
ISBN 13 : 9781591407614
Total Pages : 0 pages
Book Rating : 4.4/5 (76 download)

Book Synopsis Managing Successful IT Outsourcing Relationships by : Petter Gottschalk

Download or read book Managing Successful IT Outsourcing Relationships written by Petter Gottschalk and published by . This book was released on 2006 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book focuses on the important issues of strategy, structure, and management of IT outsourcing relationships"--Provided by publisher.

Strategies for Information Technology Governance

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Author : Wim Van Grembergen
Publisher : IGI Global
ISBN 13 : 1591401402
Total Pages : 407 pages
Book Rating : 4.5/5 (914 download)

Book Synopsis Strategies for Information Technology Governance by : Wim Van Grembergen

Download or read book Strategies for Information Technology Governance written by Wim Van Grembergen and published by IGI Global. This book was released on 2004-01-01 with total page 407 pages. Available in PDF, EPUB and Kindle. Book excerpt: The advent of the Information Society is marked by the explosive penetration of information technologies in all aspects of life and by a related fundamental transformation in every form of the organization. Researchers, business people and policy makers have recognized the importance of addressing technological, economic and social impacts in conjunction. For example, the rise and fall of the dot-com hype depended a lot on the strength of the business model, on the technological capabilities available to firms and on the readiness of the society and economy at large sustain a new breed of business activity. However, it is notoriously difficult to examine the cross-impacts of social, economic and technological aspects of the Information Society. This kind of work requires multidisciplinary work and collaboration on a wide range of skills. Social and Economic Transformation in the Digital Era addresses this challenge by assembling the latest thinking of leading researchers and policy makers. The book covers all key subject areas of the Information Society an presents innovative business models, case studies, normative theories and social explanations

Principles for Building Resilience

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Author : Reinette Biggs
Publisher : Cambridge University Press
ISBN 13 : 110708265X
Total Pages : 317 pages
Book Rating : 4.1/5 (7 download)

Book Synopsis Principles for Building Resilience by : Reinette Biggs

Download or read book Principles for Building Resilience written by Reinette Biggs and published by Cambridge University Press. This book was released on 2015-04-02 with total page 317 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reflecting the very latest research, this book provides an in-depth review of the role of resilience in the management of social-ecological systems and the ecosystem services they provide. Leaders in the field outline seven principles for building resilience in social-ecological systems, examining how these can be applied to advance sustainability.

Outcome Mapping

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Author : Sarah Earl
Publisher : IDRC (International Development Research Centre)
ISBN 13 :
Total Pages : 158 pages
Book Rating : 4.:/5 (31 download)

Book Synopsis Outcome Mapping by : Sarah Earl

Download or read book Outcome Mapping written by Sarah Earl and published by IDRC (International Development Research Centre). This book was released on 2001 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outcome Mapping: Building learning and reflection into development programs

Strategic Planning for Project Management Using a Project Management Maturity Model

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Author : Harold Kerzner
Publisher : John Wiley & Sons
ISBN 13 : 047143664X
Total Pages : 272 pages
Book Rating : 4.4/5 (714 download)

Book Synopsis Strategic Planning for Project Management Using a Project Management Maturity Model by : Harold Kerzner

Download or read book Strategic Planning for Project Management Using a Project Management Maturity Model written by Harold Kerzner and published by John Wiley & Sons. This book was released on 2002-03-14 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: "It has often been said that 'to improve, one must be prepared to measure the improvement' and 'one must inspect what one expects.' The Kerzner Project Management Maturity Model has provided this tangible measure of maturity. The rest is up to a company to set the expectations and to inspect the results."--Bill Marshall, Nortel Global Project Process Standards (from the Foreword) Strategic planning for project management-a proven model for assessment and continuous improvement Harold Kerzner's landmark Project Management has long been the reference of choice for outstanding coverage of the basic principles and concepts of project management. Now, with the Project Management Maturity Model (PMMM) detailed in this new book, Kerzner has developed a unique, industry-validated tool for helping companies assess their progress in integrating project management throughout their organization. Strategic Planning for Project Management Using a Project Management Maturity Model begins by examining the principles of strategic planning and how they relate to project management. The second part of the book introduces the PMMM, detailing the five different levels of development for achieving maturity, along with benchmarking instruments for measuring an organization's progress along the maturity curve. These assessment tools can easily be customized to suit individual companies-a particularly valuable feature of the model. Offering vital guidance for making project management a strategic tool for competitive advantage, this book helps managers, engineers, project team members, business consultants, and others build a powerful foundation for company improvement and excellence.

Occupational Safety and Hygiene

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Author : Pedro Arezes
Publisher : CRC Press
ISBN 13 : 1138000477
Total Pages : 648 pages
Book Rating : 4.1/5 (38 download)

Book Synopsis Occupational Safety and Hygiene by : Pedro Arezes

Download or read book Occupational Safety and Hygiene written by Pedro Arezes and published by CRC Press. This book was released on 2013-04-04 with total page 648 pages. Available in PDF, EPUB and Kindle. Book excerpt: Occupational Safety and Hygiene presents selected papers from the International Symposium on Occupational Safety and Hygiene – SHO2013 (Guimarães, Portugal, 14-15 February 2013), which was organized by the Portuguese Society for Occupational Safety and Hygiene (SPOSHO). The contributions from 15 different countries focus on: - Occupational safety - Risk assessment - Safety management - Ergonomics - Management systems - Environmental ergonomics - Physical environments - Construction safety - Human factors The papers included in the book are mainly based on research carried out at universities and other research institutions, but they are also based on practical studies developed by Occupational Health & Safety (OHS) practitioners within their companies. As a result, this book will be useful to get acquainted with the state-of-the-art of the research within the aforementioned domains, as well as with some practical tools and approaches that are currently used by OHS professionals worldwide.

Enhancing Synergies in a Collaborative Environment

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Author : Pablo Cortés
Publisher : Springer
ISBN 13 : 3319140787
Total Pages : 370 pages
Book Rating : 4.3/5 (191 download)

Book Synopsis Enhancing Synergies in a Collaborative Environment by : Pablo Cortés

Download or read book Enhancing Synergies in a Collaborative Environment written by Pablo Cortés and published by Springer. This book was released on 2015-02-04 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume contains a selection of the best papers presented at the 8th International Conference on Industrial Engineering and Industrial Management, XX International Conference on Industrial Engineering and Operations Management, and International IIE Conference 2014, hosted by ADINGOR, ABEPRO and the IIE, whose mission is to promote links between researchers and practitioners from different branches, to enhance an interdisciplinary perspective of industrial engineering and management. The conference topics covered: operations research, modelling and simulation, computer and information systems, operations research, scheduling and sequencing, logistics, production and information systems, supply chain and logistics, transportation, lean management, production planning and control, production system design, reliability and maintenance, quality management, sustainability and eco-efficiency, marketing and consumer behavior, business administration and strategic management, economic and financial management, technological and organizational innovation, strategy and entrepreneurship, economics engineering, enterprise engineering, global operations and cultural factors, operations strategy and performance, management social responsibility, environment and sustainability. This book will be of interest to researchers and practitioners working in any of the fields mentioned above.

Knowledge for Action

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Author : Chris Argyris
Publisher : Jossey-Bass
ISBN 13 :
Total Pages : 344 pages
Book Rating : 4.F/5 ( download)

Book Synopsis Knowledge for Action by : Chris Argyris

Download or read book Knowledge for Action written by Chris Argyris and published by Jossey-Bass. This book was released on 1993-04-15 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Uncovering roadblocks to improvement; Diagnosing and intervening in the organization; Using key learnings to solve problem situations.

Communication for Rural Innovation

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Author : Cees Leeuwis
Publisher : John Wiley & Sons
ISBN 13 : 1118688015
Total Pages : 376 pages
Book Rating : 4.1/5 (186 download)

Book Synopsis Communication for Rural Innovation by : Cees Leeuwis

Download or read book Communication for Rural Innovation written by Cees Leeuwis and published by John Wiley & Sons. This book was released on 2013-04-30 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: This important book is the re-titled third edition of the extremely well received and widely used Agricultural Extension (van den Ban & Hawkins, 1988, 1996). Building on the previous editions, Communication for Rural Innovation maintains and adapts the insights and conceptual models of value today, while reflecting many new ideas, angles and modes of thinking concerning how agricultural extension is taught and carried through today. Since the previous edition of the book, the number and type of organisations that apply communicative strategies to foster change and development in agriculture and resource management has become much more varied and this book is aimed at those who use communication to facilitate change in agriculture and resource management. Communication for Rural Innovation is essential reading for process facilitators, communication division personnel, knowledge managers, training officers, consultants, policy makers, extension specialists and managers of agricultural extension or research organisations. The book can also be used as an advanced introduction into issues of communicative intervention at BSc or MSc level.

Water and Sanitation Services

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Author : Jose Esteban Castro
Publisher : Earthscan
ISBN 13 : 1849773750
Total Pages : 392 pages
Book Rating : 4.8/5 (497 download)

Book Synopsis Water and Sanitation Services by : Jose Esteban Castro

Download or read book Water and Sanitation Services written by Jose Esteban Castro and published by Earthscan. This book was released on 2012 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focusing on how to provide clean water for all - one of the key Millennium Development Goals, this book integrates technical and social perspectives. A broad, international range of case studies are provided, from developed, middle income and developing countries, in Europe, Asia, Africa, and the Americas.

Managing Cultural World Heritage

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Author : UNESCO
Publisher : UNESCO
ISBN 13 : 9230012238
Total Pages : 155 pages
Book Rating : 4.2/5 (3 download)

Book Synopsis Managing Cultural World Heritage by : UNESCO

Download or read book Managing Cultural World Heritage written by UNESCO and published by UNESCO. This book was released on 2013-12-31 with total page 155 pages. Available in PDF, EPUB and Kindle. Book excerpt: