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Author : Allen Oelschlaeger
Publisher :
ISBN 13 : 9780997679144
Total Pages : pages
Book Rating : 4.6/5 (791 download)
Download or read book Conflict Management for Utility Contact Professionals written by Allen Oelschlaeger and published by . This book was released on 2012-12-17 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Allen Oelschlaeger
Publisher :
ISBN 13 : 9780997679120
Total Pages : pages
Book Rating : 4.6/5 (791 download)
Download or read book Conflict Management for Contact Professionals written by Allen Oelschlaeger and published by . This book was released on 2016-10-20 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Gary Klugiewicz
Publisher :
ISBN 13 : 9780997679113
Total Pages : pages
Book Rating : 4.6/5 (791 download)
Download or read book Conflict Management for Contact Professionals written by Gary Klugiewicz and published by . This book was released on 2016-10-13 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 332 pages
Book Rating : 4.3/5 ( download)
Download or read book CRM written by and published by . This book was released on 1993 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Yun Ho Chung
Publisher :
ISBN 13 :
Total Pages : 446 pages
Book Rating : 4.:/5 (515 download)
Download or read book Conflict Management Within a Relative Utility Framework written by Yun Ho Chung and published by . This book was released on 2001 with total page 446 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : ANATH LEE WALES
Publisher : DADYMINDS PUBLISHERS INSIDER
ISBN 13 :
Total Pages : 1216 pages
Book Rating : 4./5 ( download)
Download or read book Communication For Professionals written by ANATH LEE WALES and published by DADYMINDS PUBLISHERS INSIDER. This book was released on 2024 with total page 1216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Book Description: Unlock the power of effective communication with "Communication for Professionals," the second instalment in the Business Professionalism series by Anath Lee Wales. This essential guide is designed to elevate your communication skills, providing you with the tools needed to thrive in the modern business world. In this comprehensive book, you'll explore: Introduction to Business Communication: Learn the foundational concepts, including Encoder/Decoder Responsibilities, Medium vs. Channel, Barriers to Communication, Strategies for Overcoming Barriers, and the dynamics of Verbal vs. Non-verbal Communication. Structuring Business Communication: Understand the structure and lines of communication within an organization, define your message, analyze your audience, and learn how to effectively structure your communication. Developing a Business Writing Style: Discover the roles of written communication, characteristics of good written communication, and strategies to develop an effective writing style. Types of Business Writing: Master various business writing formats, including Business Letters, Memos, Reports, Emails, and Online Communication Etiquette, ensuring you can handle any writing scenario with confidence. Writing for Special Circumstances: Gain insights into tactful writing, delivering bad news, and crafting persuasive messages tailored to specific contexts. Developing Oral Communication Skills: Enhance your face-to-face interactions with guidelines for effective oral communication, speech delivery, and active listening. Doing Business on the Telephone: Learn the nuances of telephone etiquette, handling difficult callers, and leading effective business conversations over the phone. Non-verbal Communication: Understand the importance of body language, physical contact, and presenting a professional image in business settings. Proxemics: Explore the impact of space, distance, territoriality, crowding, and privacy on business communication. Developing Effective Presentation Skills: Prepare for public speaking with tips on managing presentation anxiety, using visual aids, and leveraging technology for impactful presentations. Conflict and Disagreement in Business Communication: Learn about conflict resolution values and styles, and strategies for managing cross-cultural communication challenges. "Communication for Professionals" is your definitive guide to mastering the art of business communication. Whether you are a seasoned professional or just starting your career, this book provides the essential knowledge and skills to communicate effectively and confidently in any professional setting.
Author : National Research Council
Publisher : National Academies Press
ISBN 13 : 0309175828
Total Pages : 298 pages
Book Rating : 4.3/5 (91 download)
Download or read book Enhancing Organizational Performance written by National Research Council and published by National Academies Press. This book was released on 1997-04-02 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total quality management (TQM), reengineering, the workplace of the twenty-first centuryâ€"the 1990s have brought a sense of urgency to organizations to change or face stagnation and decline, according to Enhancing Organizational Performance. Organizations are adopting popular management techniques, some scientific, some faddish, often without introducing them properly or adequately measuring the outcome. Enhancing Organizational Performance reviews the most popular current approaches to organizational changeâ€"total quality management, reengineering, and downsizingâ€"in terms of how they affect organizations and people, how performance improvements can be measured, and what questions remain to be answered by researchers. The committee explores how theory, doctrine, accepted wisdom, and personal experience have all served as sources for organization design. Alternative organization structures such as teams, specialist networks, associations, and virtual organizations are examined. Enhancing Organizational Performance looks at the influence of the organization's norms, values, and beliefsâ€"its cultureâ€"on people and their performance, identifying cultural "levers" available to organization leaders. And what is leadership? The committee sorts through a wealth of research to identify behaviors and skills related to leadership effectiveness. The volume examines techniques for developing these skills and suggests new competencies that will become required with globalization and other trends. Mergers, networks, alliances, coalitionsâ€"organizations are increasingly turning to new intra- and inter-organizational structures. Enhancing Organizational Performance discusses how organizations cooperate to maximize outcomes. The committee explores the changing missions of the U.S. Army as a case study that has relevance to any organization. Noting that a musical greeting card contains more computing power than existed in the entire world before 1950, the committee addresses the impact of new technologies on performance. With examples, insights, and practical criteria, Enhancing Organizational Performance clarifies the nature of organizations and the prospects for performance improvement. This book will be important to corporate leaders, executives, and managers; faculty and students in organizational performance and the social sciences; business journalists; researchers; and interested individuals.
Author : American Bar Association. House of Delegates
Publisher : American Bar Association
ISBN 13 : 9781590318737
Total Pages : 216 pages
Book Rating : 4.3/5 (187 download)
Download or read book Model Rules of Professional Conduct written by American Bar Association. House of Delegates and published by American Bar Association. This book was released on 2007 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.
Author : Owen Hargie
Publisher : Gower Publishing, Ltd.
ISBN 13 : 9780566079863
Total Pages : 380 pages
Book Rating : 4.0/5 (798 download)
Download or read book Communication in Management written by Owen Hargie and published by Gower Publishing, Ltd.. This book was released on 1999 with total page 380 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, the authors look in turn at each of the key management tasks, from meetings to negotiation, from writing reports to using the telephone, and they provide practical guidance for increased effectiveness. Other chapters cover non-verbal communication and 'doing things right and doing the right thing'. The text is presented in a lively way but also with academic rigour, and is supported throughout by exercises, checklists and ready-to-use formats.
Author : Dennen, Vanessa P.
Publisher : IGI Global
ISBN 13 : 1466618167
Total Pages : 365 pages
Book Rating : 4.4/5 (666 download)
Download or read book Virtual Professional Development and Informal Learning via Social Networks written by Dennen, Vanessa P. and published by IGI Global. This book was released on 2012-06-30 with total page 365 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book will examine how individuals and organizations are using Web 2.0 tools to create informal learning and professional development opportunities"-- Provided by publisher.
Author : Normore, Anthony H.
Publisher : IGI Global
ISBN 13 : 146669971X
Total Pages : 770 pages
Book Rating : 4.4/5 (666 download)
Download or read book Handbook of Research on Effective Communication, Leadership, and Conflict Resolution written by Normore, Anthony H. and published by IGI Global. This book was released on 2016-02-26 with total page 770 pages. Available in PDF, EPUB and Kindle. Book excerpt: In order for an organization to thrive, it is essential to develop key strategies for interaction, leadership, and management within diverse settings. Refining these skills ultimately aids in the arbitration of any potential conflicts that may arise during intra-organizational interactions. The Handbook of Research on Effective Communication, Leadership, and Conflict Resolution evaluates operational strategies and interpersonal skill development for the successful leadership and management of modern organizations. Highlighting various governance and interaction techniques that assist in mediating organizational controversies, this handbook of research is a vital source for professionals, leaders, managers, and human resource specialists interested in developing skills needed to efficiently communicate, collaborate, and negotiate across differences within an organization.
Author : Mary Adams Trujillo
Publisher : Syracuse University Press
ISBN 13 : 9780815631620
Total Pages : 410 pages
Book Rating : 4.6/5 (316 download)
Download or read book Re-Centering Culture and Knowledge in Conflict Resolution Practice written by Mary Adams Trujillo and published by Syracuse University Press. This book was released on 2008-06-27 with total page 410 pages. Available in PDF, EPUB and Kindle. Book excerpt: The field of conflict resolution centers on relationships and ways of approaching methods for problem solving. These relationships and approaches vary deeply depending on the individual, society, and background, proving that cultural perspective is fundamental to any dispute intervention. Re-Centering Culture and Knowledge in Conflict Resolution Practice is a collection of original essays by scholars and practitioners of conflict resolution and others working in marginalized communities. The volume offers a sampling of the cultural voices essential to effective practice yet not commonly heard in the discourse of conflict resolution. The authors explore the role of culture, race, and oppression in resolving disputes. Drawing on firsthand experience and sound research, the authors address such issues as culturally sensitive mediation practices, the diversity of perspectives in conflict resolution literature, and power dynamics. The first anthology of its kind, this book combines personal narratives with formal scholarship. By melding these varied approaches, the authors seek to inspire activism for social justice in today’s multicultural society.
Author : Gwen Van Servellen
Publisher : Jones & Bartlett Publishers
ISBN 13 : 0763755575
Total Pages : 520 pages
Book Rating : 4.7/5 (637 download)
Download or read book Communication Skills for the Health Care Professional: Concepts, Practice, and Evidence written by Gwen Van Servellen and published by Jones & Bartlett Publishers. This book was released on 2009-10-07 with total page 520 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first text of its kind to address the connection between communication practices and quality patient care outcomes provides future and practicing patient caregivers basic communication knowledge and skills.
Author : John G. Oetzel
Publisher : SAGE Publications
ISBN 13 : 1483309983
Total Pages : 913 pages
Book Rating : 4.4/5 (833 download)
Download or read book The SAGE Handbook of Conflict Communication written by John G. Oetzel and published by SAGE Publications. This book was released on 2013-02-14 with total page 913 pages. Available in PDF, EPUB and Kindle. Book excerpt: This second edition of the award-winning The SAGE Handbook of Conflict Communication emphasizes constructive conflict management from a communication perspective, identifying the message as the focus of conflict research and practice. Editors John G. Oetzel and Stella Ting-Toomey, along with expert researchers in the discipline, have assembled in one resource the knowledge base of the field of conflict communication; identified the best theories, ideas, and practices of conflict communication; and provided the opportunity for scholars and practitioners to link theoretical frameworks and application tools.
Author : Glen T. Cameron
Publisher : Allyn & Bacon
ISBN 13 : 9780205492107
Total Pages : 0 pages
Book Rating : 4.4/5 (921 download)
Download or read book Public Relations Today written by Glen T. Cameron and published by Allyn & Bacon. This book was released on 2008 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public Relations: Managing Competition and Conflict is an introductory book that provides the latest theories and practices in easy-to-understand terms, exploreing the role of competition and conflict in today's modern public relations practice . Public Relations takes a brief, conflict-based approach, combining the insights of public relations experts Dennis Wilcox and Glen Cameron with the fresh voices of two of the fastest rising stars of public relations education Bryan Reber and Jae-Hwa Shin. Using up-to-date real world examples, checklists, and summaries to explore the role of competition and conflict, this book provide a whole new departure from other introductory texts. Public Relations: Managing Competition and Conflict is based on the idea that public relations is the management of competition and conflict on behalf of one's client or organization and, if at all possible, the interests of the public that impact the organization. As such, the authors take an assertive approach, providing vigorous examples from the "real-world" of public relations that lend excitement to the profession for students. This book successfully merges theory and practice into a refreshing, easy-to-understand approach that will help the reader learn the basics of effective public relations practice.
Author : Jessica Jameson
Publisher : John Wiley & Sons
ISBN 13 : 1119671566
Total Pages : 294 pages
Book Rating : 4.1/5 (196 download)
Download or read book Communication for Constructive Workplace Conflict written by Jessica Jameson and published by John Wiley & Sons. This book was released on 2023-05-31 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: A unique textbook for students or professionals across a range of disciplines offering a novel approach to conflict communication Communication for Constructive Workplace Conflict describes how daily human behavior and communication can contribute to collaborative conflict management in any organization. Using the LEARN (Listening, Engaging, Acknowledging, Rapport, and Nurturing) communication framework, this practical textbook explains, analyzes, and critiques a range of individual responses to workplace friction, offers evidence-based communication strategies for effectively managing conflicts, and promotes a philosophy that builds an environment that invites active participation rather than avoidance and silence. Designed for courses teaching organizational communication and conflict management, Communication for Constructive Workplace Conflict draws directly from the author’s 25 years of experience performing conflict research in numerous corporations, hospitals, public agencies, multi-sector laboratories, and non-profit organizations. Following the intuitive LEARN model, readers are provided with the theoretical and empirical support for managing conflicts as they emerge and creating an environment for more productive conflict in real-world scenarios. Throughout the text, concise and accessible chapters integrate key literature from disciplines including Communication, Management and Negotiation, Political Science, Psychology, and Public Administration to illustrate the impact the larger organizational context has on communication, conflict, and the social environment within organizations. Offers practical implications for communication in daily activities in ways that support trust-building and positive relationships Presents a framework based on the Communication as Constitutive of Organization (CCO) model, Contains theoretical and research-based explanations and diverse case studies to provide practical guidance for organizational members at all levels Reinforces the LEARN model with engaging, class-tested activities that allow students to practice constructive conflict communication Examines the impact of societal trends and how each individual’s communication either promotes or impedes collaboration and constructive conflict interaction Featuring timely discussion of the impact of social distancing due to the COVID-19 pandemic and the roles of social media and online dispute resolution, Communication for Constructive Workplace Conflict is an excellent textbook for upper-level undergraduate and graduate students new to the field of conflict studies or organizational communication, a valuable supplement for students of management, organizational psychology, and public administration, and a useful reference for professional mediators, consultants, trainers, and managers.
Author : David A. Lax
Publisher : Simon and Schuster
ISBN 13 : 1439105200
Total Pages : 619 pages
Book Rating : 4.4/5 (391 download)
Download or read book Manager as Negotiator written by David A. Lax and published by Simon and Schuster. This book was released on 1987-01-05 with total page 619 pages. Available in PDF, EPUB and Kindle. Book excerpt: This fine blend of Harvard scholarship and seasoned judgment is really two books in one. The first develops a sophisticated approach to negotiation for executives, attorneys, diplomats -- indeed, for anyone who bargains or studies its challenges. The second offers a new and compelling vision of the successful manager: as a strong, often subtle negotiator, constantly shaping agreements and informal understandings throughout the complex web of relationships in an organization. Effective managers must be able to reach good formal accords such as contracts, out-of-court settlements, and joint venture agreements. Yet they also have to negotiate with others on whom they depend for results, resources, and authority. Whether getting fuller support from the marketing department, hammering out next year's budget, or winning the approval for a new line of business, managers must be adept at advantageously working out and modifying understandings, resolving disputes, and finding mutual gains where interests and perceptions conflict. In such situations, The Manager as Negotiator shows how to creatively further the totality of one's interests, including important relationships -- in a way that Richard Walton, Harvard Business School Professor of Organizational Behavior, describes as "sensitive to the nuances of negotiating in organizations" and "relentless and skillful in making systematic sense of the process." This book differs fundamentally from the recent spate of negotiation handbooks that tend to espouse one of two approaches: the competitive ("Get yours and most of theirs, too") or the cooperative ("Everyone can always win"). Transcending such cynical and naive views, the authors develop a comprehensive approach, based on strategies and tactics for productively managing the tension between the cooperation and competition that are both inherent in bargaining. Based on the authors' extensive experience with hundreds of cases, and peppered with a number of wide-ranging examples, The Manager as Negotiator will be invaluable to novice and experienced negotiators, public and private managers, academics, and anyone who needs to know the state of the art in this important field.
