Complete And Balanced Service Scorecard Creating Value Through Sustained Performance Improvement

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A Complete and Balanced Service Scorecard

Author : Rajesh K. Tyagi
Publisher : Financial Times/Prentice Hall
ISBN 13 : 9780131986008
Total Pages : 0 pages
Book Rating : 4.9/5 (86 download)

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Book Synopsis A Complete and Balanced Service Scorecard by : Rajesh K. Tyagi

Download or read book A Complete and Balanced Service Scorecard written by Rajesh K. Tyagi and published by Financial Times/Prentice Hall. This book was released on 2008 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Thousands of organizations are driving value through the use of the business scorecard. Unfortunately, most business scorecards are not designed for service businesses. Now, two of the world's leading service business performance experts show how to adapt, use, and succeed with the business scorecard in your service organization." "Rajesh K. Tyagi and Praveen Gupta systematically update outdated business scorecards originally created for manufacturing firms, replacing them with new measures that fully maximize your investments in people, services, processes, and technology. Tyagi and Gupta introduce a Service Scorecard framework that encompasses seven key elements of service success: Growth, Leadership, Acceleration, Collaboration, Innovation, Execution, and Retention (GLACIER). You learn how to set clear performance targets, benchmark performances, identify improvement opportunities, and capture performance data that offer leading indicators for financial performance." --Book Jacket.

A Complete and Balanced Service Scorecard

Author : Praveen K. Gupta
Publisher : FT Press
ISBN 13 : 0132703343
Total Pages : 321 pages
Book Rating : 4.1/5 (327 download)

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Book Synopsis A Complete and Balanced Service Scorecard by : Praveen K. Gupta

Download or read book A Complete and Balanced Service Scorecard written by Praveen K. Gupta and published by FT Press. This book was released on 2008-07-01 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the U.S., service related activities have become dominant aspects of the economy and currently account for well over 50% of our GNP. The authors' framework eliminates outdated, low-value techniques originally created for manufacturing firms, replacing them with advanced techniques that fully leverage your investments in technology. Tyagi and Gupta begin by explaining why conventional balanced scorecard approaches don't work well for service organizations, discussing issues ranging from the inherent variability of customers, servers, and processes, the crucial importance of engagement, and the unique challenges of service innovation. Next, they introduce a Service Scorecard framework that encompasses the seven key elements of service organization success: Growth, Leadership, Acceleration, Collaboration, Innovation, Execution, and Retention. You'll learn how to set clear performance targets at the function and business level; benchmark performance against best practices; identify improvement opportunities; and capture performance data that offers a leading indicator for financials. Their proven approach is designed for easy understanding and implementation without the need for expensive consultants. Simply put, it offers today's most direct path to measuring performance and optimizing business value in any service organization.

Creating a Balanced Scorecard for a Financial Services Organization

Author : Naresh Makhijani
Publisher : John Wiley & Sons
ISBN 13 : 0470830336
Total Pages : 198 pages
Book Rating : 4.4/5 (78 download)

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Book Synopsis Creating a Balanced Scorecard for a Financial Services Organization by : Naresh Makhijani

Download or read book Creating a Balanced Scorecard for a Financial Services Organization written by Naresh Makhijani and published by John Wiley & Sons. This book was released on 2011-07-20 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to tap the power of the balanced scorecard, for financial services organizations Designed to help financial services organizations build and implement the strategic management framework known as the balanced scorecard, Creating a Balanced Scorecard for a Financial Services Organization is the book you need to ensure accountability, transparency, and risk management in your enterprise. The financial crisis revealed the many shortcomings of the industry, but with this book in hand you can make the most of the mistakes of the past to build a better, stronger business that balances both short- and long-term goals. Rich in the latest theoretical thinking and incorporating case studies that show the balanced scorecard system in action, the book covers both financial and non-financial performance perspectives in one comprehensive volume. Written by two leading practitioners with years of real-life experience, the book is the definitive step-by-step guide to implementing the balanced scorecard throughout your organization, aligning your whole business with your strategic goals. Includes everything you need to improve performance transparency, accountability, governance procedures, risk management, and more for financial services organizations of any kind Packed with expert advice and case studies that show the ideas presented in action Written by leading experts who have successfully implemented the balanced scorecard system in their own companies Accessible and in-depth, Creating a Balanced Scorecard for a Financial Services Organization is the book you need to improve your business.

Servitization

Author : Antonio Pérez Márquez
Publisher : Business Expert Press
ISBN 13 : 1637424213
Total Pages : 146 pages
Book Rating : 4.6/5 (374 download)

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Book Synopsis Servitization by : Antonio Pérez Márquez

Download or read book Servitization written by Antonio Pérez Márquez and published by Business Expert Press. This book was released on 2022-11-09 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing a servitization strategy is a tough managerial challenge due to the delicate and high business implications. What do you need to know to achieve the outcomes the company wants? A reliable, practical, and effective instrument and a relevant dynamic managerial capability for motivation and adoption decision. This is the value proposition of Servitization: Assessment Protocol for Action. Servitization is about adding service value to the manufacturing business. The concise content develops pioneering processes and application models through its 5 chapters, written in a colloquial way with real examples while offering corresponding application dynamics that allow incorporating the reader's own experiences on the subject. This book is a suitable support for directors and managers of the manufacturing industry, as well as a tool for immediate action for the professionals interested in the business service innovation model, university professors and students, researchers and consultants, and anyone interested in adding value of service to your business.

The Balanced Scorecard

Author : Robert S. Kaplan
Publisher :
ISBN 13 :
Total Pages : 9 pages
Book Rating : 4.:/5 (636 download)

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Book Synopsis The Balanced Scorecard by : Robert S. Kaplan

Download or read book The Balanced Scorecard written by Robert S. Kaplan and published by . This book was released on 2005 with total page 9 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Balanced Scorecard Step-by-Step

Author : Paul R. Niven
Publisher : John Wiley & Sons
ISBN 13 : 0471269166
Total Pages : 354 pages
Book Rating : 4.4/5 (712 download)

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Book Synopsis Balanced Scorecard Step-by-Step by : Paul R. Niven

Download or read book Balanced Scorecard Step-by-Step written by Paul R. Niven and published by John Wiley & Sons. This book was released on 2002-10-15 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explains how an organization can measure and manage performance with the Balanced Scorecard methodology. It provides extensive background on performance management and the Balanced Scorecard, and focuses on guiding a team through the step-by-step development and ongoing implementation of a Balanced Scorecard system. Corporations, public sector agencies, and not for profit organizations have all reaped success from the Balanced Scorecard. This book supplies detailed implementation advice that is readily applied to any and all of these organization types. Additionally, it will benefit organizations at any stage of Balanced Scorecard development. Regardless of whether you are just contemplating a Balanced Scorecard, require assistance in linking their current Scorecard to management processes, or need a review of their past measurement efforts, Balanced Scorecard Step by Step provides detailed advice and proven solutions.

Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement

Author : Praveen Gupta
Publisher :
ISBN 13 : 9780131359437
Total Pages : 294 pages
Book Rating : 4.3/5 (594 download)

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Book Synopsis Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement by : Praveen Gupta

Download or read book Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement written by Praveen Gupta and published by . This book was released on 2008 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Alignment

Author : Robert S. Kaplan
Publisher : Harvard Business Press
ISBN 13 : 1591396905
Total Pages : 312 pages
Book Rating : 4.5/5 (913 download)

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Book Synopsis Alignment by : Robert S. Kaplan

Download or read book Alignment written by Robert S. Kaplan and published by Harvard Business Press. This book was released on 2006 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to align all organisational units to the organisational strategy. Amplifies the ideas in the Balanced Scorecord and Strategy Maps.

Perspectives of Management Accounting for Sustainable Business Practices

Author : Oncioiu, Ionica
Publisher : IGI Global
ISBN 13 : 1668445972
Total Pages : 299 pages
Book Rating : 4.6/5 (684 download)

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Book Synopsis Perspectives of Management Accounting for Sustainable Business Practices by : Oncioiu, Ionica

Download or read book Perspectives of Management Accounting for Sustainable Business Practices written by Oncioiu, Ionica and published by IGI Global. This book was released on 2022-06-30 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the 21st century, management accounting gains new dimensions, expanding its research area. Additionally, management of sustainable performance is one of the phenomena faced by the current business environment, and in particular management corporations. The focus of management on profitability remains the main objective of any company, but it must also take into account the sustainability of social, economic, and environmental aspects. Under these circumstances, managerial decisions must be adjusted and strongly substantiated considering the information required by internal and external stakeholders including financial reporting. The information requirements of customers and other stakeholders are steadily increasing, and some companies face certain problems in implementing the concept of sustainability and environmental reporting. Perspectives of Management Accounting for Sustainable Business Practices proposes an interdisciplinary perspective and explores various theoretical and practical approaches to management accounting and its impact in the 21st century on different areas of activity. It contrasts external financial accounting for government regulators and the investment community with internal management accounting for managers to leverage decision making. Covering topics such as corporate social responsibility, disclosure issues, and performance analysis, this premier reference source is an essential resource for business leaders and executives, accountants, financial controllers, business analysts, budgeting managers, students and faculty of higher education, librarians, researchers, and academicians.

Achieving Successful and Sustainable Project Delivery in Africa

Author : Dr. Okoro Chima Okereke
Publisher : CRC Press
ISBN 13 : 1000056139
Total Pages : 161 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Achieving Successful and Sustainable Project Delivery in Africa by : Dr. Okoro Chima Okereke

Download or read book Achieving Successful and Sustainable Project Delivery in Africa written by Dr. Okoro Chima Okereke and published by CRC Press. This book was released on 2020-05-05 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: African nations have an underdeveloped industrial and economic base such as their water supply, electrical systems, roads, railways, etc. Massive funding is required to build each of these basic services to the levels of developed nations – funding which they do not have. Many African companies rely on assistance from the government and global companies looking to invest or facilitate projects in the region. And for a variety of reasons, many of these projects fail to fulfil the needs of the nation. In order to facilitate their own economic development, African nations need to cultivate efficient project management practices and policies that will help them achieve their goal of sustainability. This book by a multidisciplinary project management consultant, contributes to the body of knowledge that each African country can attain and sustain economic development by suggesting how to eliminate and correct most causes of failures of projects in construction, water treatment, electricity and renewable energy. It suggests that they should also be able to obtain the sustainable harvesting of the benefits of project deliverables which have been planned for in order to implement the various aspects of their economic development. The suggestions in this book will make a difference in project delivery and are comprehensive enough to create a root-and-branch change which will affect the people involved in making decision on projects and their delivery. Thus, project management teams and their managers, organization decision makers, companies looking to invest in the region, and politicians who plan the economy have to understand the causes of unhelpful practices and what needs to be done in order to produce productive and effective delivery of long-term sustainable project. The principal goal of this book is to advise public and private companies, and international organizations conducting projects in Africa on how to prepare themselves, their businesses and enterprises to solve the problems that cause failure of projects and abandonment of project deliverables. The book also recommends the necessity for a commercial enterprise or government entity to prepare and develop its vision, mission, and strategic objects to constitute the basis of a business plan which should be implemented for successful operations. After first identifying various failed and abandoned projects in Nigeria, Ghana and South Africa, the author provides an analysis of why these projects failed or were abandoned. By using methodologies of Organizational Project Management (OPM), Project Portfolio Management (PPM) and project management techniques, he suggests a framework for project delivery which could be used as a foundational structure and platform that will address the problem and provide solutions for the achievement of successful and sustainable project delivery in Africa.

Sustainable Finance, Digitalization and the Role of Technology

Author : Bahaaeddin Alareeni
Publisher : Springer Nature
ISBN 13 : 303108084X
Total Pages : 1021 pages
Book Rating : 4.0/5 (31 download)

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Book Synopsis Sustainable Finance, Digitalization and the Role of Technology by : Bahaaeddin Alareeni

Download or read book Sustainable Finance, Digitalization and the Role of Technology written by Bahaaeddin Alareeni and published by Springer Nature. This book was released on 2022-07-13 with total page 1021 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the International Conference on Business and Technology (ICBT2021) organized by EuroMid Academy of Business & Technology (EMABT), held in Istanbul, between 06–07 November 2021. In response to the call for papers for ICBT2021, 485 papers were submitted for presentation and ‎inclusion in the proceedings of the conference. After a careful blind refereeing process, 292 papers ‎were selected for inclusion in the conference proceedings from forty countries. Each of these ‎chapters was evaluated through an editorial board, and each chapter was passed through a double-blind peer-review process.‎ The book highlights a range of topics in the fields of technology, ‎entrepreneurship, business administration, ‎accounting, and economics that can contribute to business ‎development in countries, such as ‎learning machines, artificial intelligence, big data, ‎deep ‎‎learning, game-based learning, management ‎information system, ‎accounting information ‎system, knowledge management, entrepreneurship, and ‎social enterprise, corporate social responsibility and sustainability, business policy and strategic ‎management, international management and organizations, organizational behavior and HRM, ‎operations management and logistics research, controversial issues in management and organizations, ‎turnaround, corporate entrepreneurship, innovation, legal issues, business ethics, and firm ‎governance, managerial accounting and firm financial affairs, non-traditional research, and creative ‎methodologies. These proceedings are reflecting quality research contributing theoretical and practical implications, for those who are wise to apply the technology within any business sector. It is our hope that the contribution of this book proceedings will be of the academic level which even decision-makers in the various economic and executive-level will get to appreciate.

The Balanced Scorecard

Author : Robert S. Kaplan
Publisher : Harvard Business Review Press
ISBN 13 : 1422148165
Total Pages : 348 pages
Book Rating : 4.4/5 (221 download)

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Book Synopsis The Balanced Scorecard by : Robert S. Kaplan

Download or read book The Balanced Scorecard written by Robert S. Kaplan and published by Harvard Business Review Press. This book was released on 1996-08-02 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard--financial measures, customer knowledge, internal business processes, and learning and growth--offer a balance between short-term and long-term objectives, between outcomes desired and performance drivers of those outcomes, and between hard objective measures and softer, more subjective measures. In the first part, Kaplan and Norton provide the theoretical foundations for the Balanced Scorecard; in the second part, they describe the steps organizations must take to build their own Scorecards; and, finally, they discuss how the Balanced Scorecard can be used as a driver of change.

Encyclopedia of Sustainable Management

Author : Samuel Idowu
Publisher : Springer Nature
ISBN 13 : 303125984X
Total Pages : 4043 pages
Book Rating : 4.0/5 (312 download)

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Book Synopsis Encyclopedia of Sustainable Management by : Samuel Idowu

Download or read book Encyclopedia of Sustainable Management written by Samuel Idowu and published by Springer Nature. This book was released on 2023-11-21 with total page 4043 pages. Available in PDF, EPUB and Kindle. Book excerpt: This encyclopedia is the most comprehensive and up-to-date source of reference for sustainability in business and management. It covers both traditional and emerging concepts and terms and is fully international in its scope. More than 700 contributions of internationally renowned experts provide a definitive access to the knowledge in the area of sustainable and responsible management. All actors in the field will find reliable and up to date definitions and explanations of the key terms and concepts of management in this reference work. The Encyclopedia of Sustainable Management represents all aspects of management and business conduct. It takes sustainability as a management concept that gives due credit to the complexity and diverging constraints in which businesses and corporations act today, and it emphasizes and focuses approaches that help ensure that today's management decisions and actions will be the basis for tomorrow's prosperity.

Total Operations Solutions

Author : Ron Basu
Publisher : Routledge
ISBN 13 : 1136354549
Total Pages : 224 pages
Book Rating : 4.1/5 (363 download)

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Book Synopsis Total Operations Solutions by : Ron Basu

Download or read book Total Operations Solutions written by Ron Basu and published by Routledge. This book was released on 2006-08-11 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Operations Solutions builds on concepts that were introduced in "Total Manufacturing Solutions", Basu and Wright (1997). It demonstrates how this holistic approach of operational excellence driven by a self-assessment methodology can be applied equally to manufacturing, service or public sectors. The text covers an implementation programme to demonstrate how to put the methodology into practice. a differentiating feature ofthe approach will be a critical uopdate, impact analysis and comparison with new developments such as e-Business, outsourcing, Six Sigma, EFQM and ISO 9000:2000. It is a step-by-step guide for the application of the appropriate tools to the improvement process. Total Operations Solutions could be used as an essential handbook for all employees in a Six Sigma programme and provide a better understanding of basic tools and techniques to help them to support a quality improvement initiative and sustain a srong competitive position.

The Sustainability Scorecard

Author : Urvashi Bhatnagar
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523093803
Total Pages : 199 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis The Sustainability Scorecard by : Urvashi Bhatnagar

Download or read book The Sustainability Scorecard written by Urvashi Bhatnagar and published by Berrett-Koehler Publishers. This book was released on 2022-07-12 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using a rigorous, straightforward scorecard as a guide, this book shows business leaders and innovators how to create breakthrough sustainable products and processes that are good for the planet, human health, and profits. Natural resource inputs to business operations are getting scarcer and more expensive, while climate-change-related economic shocks pose a risk to seamless operations and, more importantly, threaten business continuity. How can organizations integrate sustainable design in their overarching operations and align it with profitability and corporate strategy? Based on Paul Anastas's foundational Twelve Principles of Green Chemistry, the Sustainability Scorecard is the first scientifically rooted, data-driven methodology for creating inherently sustainable and profitable products and processes. By redesigning with sustainability as a key design element, firms open themselves to unexpected solutions, leapfrog innovations, and sources of value that simply don't occur when sustainability is leveraged purely as a risk-avoidance and compliance measure. Urvashi Bhatnagar and Anastas offer dozens of examples of how sustainable operations can yield benefits such as expanding market share, creating new service lines, and transforming supply-chain and sourcing models to drive the most consistent and highest long-term value. With this comprehensive framework, your firm will be able to identify truly innovative, inherently sustainable products as opposed to less bad products and processes that don't provide the exponential value that only breakthrough products can.

Activity Based Management

Author : Brian Plowman
Publisher : Routledge
ISBN 13 : 1351808524
Total Pages : 204 pages
Book Rating : 4.3/5 (518 download)

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Book Synopsis Activity Based Management by : Brian Plowman

Download or read book Activity Based Management written by Brian Plowman and published by Routledge. This book was released on 2017-09-29 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title was first published in 2001: Product and particularly customer profitability are black holes in most managers’ understanding of their business. Identifying customer revenue is easy but identifying what they cost - so we can understand whether or not they are profitable - is difficult. In a world in which competition, regulation and the increasing use of the Internet put ever greater pressure on margins it is vitally important to understand both product- and customer-profitability. Activity Based Management (ABM) enables you to do this. This book explains the power of using ABM to increase the profitability of your business. It provides step-by-step guidance on basic principles, comparisons between traditional methods, definitions of processes, activities and cost-drivers as well as details of data collection techniques and implementation steps. Through the book’s numerous detailed examples a logical picture builds up of how to obtain the benefits that ABM can deliver. On its own ABM will change management decision-making: by showing how ABM also supports other profit improvement initiatives such as Business Process Reengineering, Shareholder Value Added and Customer Relationship Management, managers will learn how they can use the best possible toolkit to put their business firmly on the road to leaps in profitability.

Emerging Economy MNEs

Author : Joan Lilian Ogendo
Publisher : Springer
ISBN 13 : 3319520369
Total Pages : 114 pages
Book Rating : 4.3/5 (195 download)

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Book Synopsis Emerging Economy MNEs by : Joan Lilian Ogendo

Download or read book Emerging Economy MNEs written by Joan Lilian Ogendo and published by Springer. This book was released on 2017-04-05 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the influence of the modes of knowledge transfer and environmental dynamism on the relationship between strategic actions and the sustainable balanced scorecard measurement of performance. Special emphasis is placed on emerging multinational enterprises in Kenya, a country that is rapidly becoming one of the fastest growing economies in Africa. The chapters address the best strategy for sustainable performance, the integral modes of knowledge transfer on strategy for sustainable performance and the achievement of sustainable performance in dynamic business environments. Providing innovative research on 25 diverse MNEs in Kenya, this book can be used by managers, investors, consultants, researchers and postgraduate students to understand the strategic mechanisms used by these emerging enterprises.