Communication Gaps And How To Close Them

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Communication Gaps and How to Close Them

Author : Naomi Karten
Publisher : Addison-Wesley
ISBN 13 : 0133488705
Total Pages : 441 pages
Book Rating : 4.1/5 (334 download)

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Book Synopsis Communication Gaps and How to Close Them by : Naomi Karten

Download or read book Communication Gaps and How to Close Them written by Naomi Karten and published by Addison-Wesley. This book was released on 2013-07-15 with total page 441 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the digital version of the printed book (Copyright © 2002). The success of systems or software development depends on effective communication. But have you ever had trouble articulating a complex concept? Have you ever doubted that someone truly understood you–or that you completely received someone’s message? Managers and technical professionals have to communicate effectively in order to understand client requirements, build work-related relationships, meet market demands, and survive time pressures. So often, though, communication breaks down, and nothing gets done (or done well, at least). Thankfully, Naomi Karten–author of Managing Expectations–is here to help. Readers learn how to improve the way they handle a wide variety of communication conflicts, from one-on-one squabbles to interdepartmental chaos to misinterpretations between providers and customers. Drawing on a variety of recognizable experiences and on useful models for understanding personalities, such as the Myers-Briggs Type Indicator and the teachings of family therapist Virginia Satir, Karten provides a series of powerful tools and concepts for resolving communication problems–as well as methods for preventing them in the first place. Inadequate communications include misunderstood or missed messages, contradictory or mixed messages, and messages that are intentionally sabotaged. As the author notes, these miscommunications “can have a damaging, puzzling, and counterproductive impact on projects and relationships.” Karten helps readers identify many of the common factors that can cause communication gaps. For example, mistaken assumptions of understanding lack of follow-up unfixed project terminology emotional baggage personality conflicts mismatched communication preferences Karten’s witty, conversational tone makes this book easy to read; her real-life stories and examples make it easy to understand; and her use of hilarious cartoons by Mark Tatro brings her lessons to life. Communication Gaps and How to Close Them is a must-read for anyone who recognizes that the way he or she communicates in professional encounters, as well as in personal ones, can be improved. With Karten’s useful insights and practical techniques, this book will change not only how you communicate but also how you think about communication.

Closing the Communication Gap

Author : H. James Harrington
Publisher : CRC Press
ISBN 13 : 1466574895
Total Pages : 300 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Closing the Communication Gap by : H. James Harrington

Download or read book Closing the Communication Gap written by H. James Harrington and published by CRC Press. This book was released on 2017-08-21 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improved communication in business means higher profits. Improved communication in government means happier citizens. Improved communication in healthcare means quicker recoveries, fewer lawsuits, and happier nurses and patients.Closing the Communication Gap can help readers improve communication by closing the gap between what the communicator mea

Public Sector Communication

Author : María José Canel
Publisher : John Wiley & Sons
ISBN 13 : 1119135575
Total Pages : 294 pages
Book Rating : 4.1/5 (191 download)

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Book Synopsis Public Sector Communication by : María José Canel

Download or read book Public Sector Communication written by María José Canel and published by John Wiley & Sons. This book was released on 2018-07-31 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive guide to future-proofing public sector communication and increasing citizen satisfaction How to communicate with the citizens of the future? Why does public sector communication often fail? Public Sector Communication combines practical examples from around the world with the latest theoretical insights to show how communication can help bridge gaps that exist between public sector organizations and the individual citizens they serve. The authors—two experts in the field with experience from the public sector—explain how public entities, be they cities, governments, foundations, agencies, authorities, municipalities, regulators, military, or government monopolies and state owned businesses can build their intangible assets to future-proof themselves in a volatile environment. The book examines how the recent digitalization has increased citizen expectations and why one-way communication leaves public sector organizations fragile. To explain how to make public sector communication antifragile, the authors map contributions from a wide variety of fields combined with illustrative examples from around the world. The authors propose a research-based framework of different intangible assets that can directly improve communication in the public sector. This important resource: Helps explain the sector-specific conditions and why communication is often challenging in the public sector Summarizes all relevant literature on the topic across disciplines and includes the most popular management ideals of the recent decades Explores how public sector organizations can increase citizen satisfaction with effective communication Presents new approaches to both the study and practice of communication in the public sector Provides international examples of successful public sector communication Offers realistic guides to building intangible assets in practice Written for advanced undergraduate and graduate students, as well as public managers and leaders, Public Sector Communication offers an illustrative, research-based guide to improving communication and engaging citizens of today and the future.

Experts Speaking to NonExperts

Author : Beverly C. Quinn
Publisher :
ISBN 13 : 9780962876530
Total Pages : 200 pages
Book Rating : 4.8/5 (765 download)

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Book Synopsis Experts Speaking to NonExperts by : Beverly C. Quinn

Download or read book Experts Speaking to NonExperts written by Beverly C. Quinn and published by . This book was released on with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt:

He Says, She Says

Author : Lillian Glass
Publisher : Putnam Adult
ISBN 13 : 9780399517372
Total Pages : 251 pages
Book Rating : 4.5/5 (173 download)

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Book Synopsis He Says, She Says by : Lillian Glass

Download or read book He Says, She Says written by Lillian Glass and published by Putnam Adult. This book was released on 1992 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explores the diverse ways in which men and women communicate, describing the differences in male and female communication patterns and explaining how to close the gender communication gap

Dictionary of Media and Communication Studies

Author : James Watson
Publisher : Bloomsbury Publishing USA
ISBN 13 : 162892148X
Total Pages : 401 pages
Book Rating : 4.6/5 (289 download)

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Book Synopsis Dictionary of Media and Communication Studies by : James Watson

Download or read book Dictionary of Media and Communication Studies written by James Watson and published by Bloomsbury Publishing USA. This book was released on 2015-10-22 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive lexicon of all aspects of the study of interpersonal, group, mass communication and the world of internet communication.

The Building Blocks of Sales Enablement

Author : Mike Kunkle
Publisher : Association for Talent Development
ISBN 13 : 1952157633
Total Pages : 235 pages
Book Rating : 4.9/5 (521 download)

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Book Synopsis The Building Blocks of Sales Enablement by : Mike Kunkle

Download or read book The Building Blocks of Sales Enablement written by Mike Kunkle and published by Association for Talent Development. This book was released on 2021-09-14 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Ultimate Sales Framework for Achieving Business Success Sales enablement is no longer the new kid on the block. Having grown rapidly in recent years, it’s now considered a best practice at many sales organizations. But there’s little alignment across the sales profession on what sales enablement is or how to achieve it, nor is there a formalized strategy on what a sales enablement practice is or requires. In his new book The Building Blocks of Sales Enablement, sales enablement expert Mike Kunkle addresses these issues and presents a proven approach that both supports sales talent and achieves true business results. Kunkle lays out an easy-to-follow structure through the concept of building blocks, interconnected by systems thinking and supported by a consistent cadence of training, coaching, and content. Comprehensive and versatile, this book is for senior sales leaders and sales enablement leaders who are starting or evolving a sales enablement function as well as for struggling sales practitioners to use as a diagnostic tool and road map. Chapters detail how to use each building block, with reflective questions and guidance for creating your own analysis and tools. The book also includes a chapter on sales onboarding, separate chapters on how to integrate communication and support services, and recommended resources. Impactful sales enablement projects are basically change management initiatives in disguise. Use the building blocks framework to navigate challenges, measure successes, and determine a path forward to improving business outcomes.

Social Customer Relationship Management (Social-CRM) in the Era of Web 4.0

Author : Ammari, Nedra Bahri
Publisher : IGI Global
ISBN 13 : 1799895556
Total Pages : 317 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Social Customer Relationship Management (Social-CRM) in the Era of Web 4.0 by : Ammari, Nedra Bahri

Download or read book Social Customer Relationship Management (Social-CRM) in the Era of Web 4.0 written by Ammari, Nedra Bahri and published by IGI Global. This book was released on 2022-06-24 with total page 317 pages. Available in PDF, EPUB and Kindle. Book excerpt: The advent of Web 2.0 has led to a rebalancing of power between the customer and the company through the consumer's voice about the brand and referral behavior via electronic word of mouth. Customer opinions within the virtual brand communities can have a vast impact on a company’s sales and image. It is crucial for companies to promote and use customer contributions in order to enhance their brand image, retain customers, and develop their marketing strategy. Social Customer Relationship Management (Social-CRM) in the Era of Web 4.0 provides relevant theoretical frameworks and the latest results of empirical research on the strategic role of marketing 2.0, digital customer experience, and social customer relationship management on social networks. Covering a range of topics such as disruptive marketing, artificial intelligence, and customer behavior, this reference work is ideal for marketers, IT practitioners, CRM specialists, industry professionals, researchers, scholars, practitioners, academicians, instructors, and students.

A Parenting Manual

Author : Doc Lew Childre
Publisher : Borgo Press
ISBN 13 : 9780809558148
Total Pages : 150 pages
Book Rating : 4.5/5 (581 download)

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Book Synopsis A Parenting Manual by : Doc Lew Childre

Download or read book A Parenting Manual written by Doc Lew Childre and published by Borgo Press. This book was released on 1995-01-01 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The WorldatWork Handbook of Compensation, Benefits and Total Rewards

Author : WorldatWork
Publisher : John Wiley & Sons
ISBN 13 : 0470140984
Total Pages : 867 pages
Book Rating : 4.4/5 (71 download)

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Book Synopsis The WorldatWork Handbook of Compensation, Benefits and Total Rewards by : WorldatWork

Download or read book The WorldatWork Handbook of Compensation, Benefits and Total Rewards written by WorldatWork and published by John Wiley & Sons. This book was released on 2007-04-27 with total page 867 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for The WorldatWork Handbook of Compensation, Benefits & Total Rewards This is the definitive guide to compensation and benefits for modern HR professionals who must attract, motivate, and retain quality employees. Technical enough for specialists but broad in scope for generalists, this well-rounded resource belongs on the desk of every recruiter and HR executive. An indispensable tool for understanding and implementing the total rewards concept, the WorldatWork Handbook of Compensation, Benefits, and Total Rewards is the key to designing compensation practices that ensure organizational success. Coverage includes: Why the total rewards strategy works Developing the components of a total rewards program Common ways a total rewards program can go wrong Designing and implementing a total rewards program Communicating the total rewards vision Developing a compensation philosophy and package FLSA and other laws that affect compensation Determining and setting competitive salary levels And much more

Better Communication Can Save Your Relationship

Author : Brendan Petrucco
Publisher : Independently Published
ISBN 13 :
Total Pages : 154 pages
Book Rating : 4.7/5 (368 download)

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Book Synopsis Better Communication Can Save Your Relationship by : Brendan Petrucco

Download or read book Better Communication Can Save Your Relationship written by Brendan Petrucco and published by Independently Published. This book was released on 2021-04-12 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you need to improve communication skills in a relationship, that can feel like a big, overwhelming task. But it's one that has to happen, because it makes every part of your relationship better. It's crucial to a relationship -- but it's also a really easy thing to tweak. So don't be stressed if you feel like you're not communicating properly. Because the thing about communication that you need to remember is that it's the little things that make a huge difference. If your daily communication skills are on point, then actually those big conversations aren't so scary. Because you know you have the skills to reach each other and you do it before any issue gets out of control. This book is the premier communication system for leaving absolutely no doubt what your partner is saying, why they're saying it, how to respond to them with love and compassion, and what they're looking for on the deepest levels. Finally, understand who is speaking and get to the very source of the trigger, conflict, and pain points that would otherwise go unaddressed. It's time to close the communication gap, once and for all.

Bridging the Gaps in Global Communication

Author : Doug Newsom
Publisher : John Wiley & Sons
ISBN 13 : 1405144114
Total Pages : 169 pages
Book Rating : 4.4/5 (51 download)

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Book Synopsis Bridging the Gaps in Global Communication by : Doug Newsom

Download or read book Bridging the Gaps in Global Communication written by Doug Newsom and published by John Wiley & Sons. This book was released on 2006-10-27 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: This major textbook for a growing area of study provides the reader with the framework necessary for understanding the implications of communication in the global media marketplace. Using practical examples, Newsom offers students and media professionals an indispensable guide to mastering the art of international and intercultural communication. Key features include: Addresses an important subject that few other books do: how to communicate in the global media marketplace at both the interpersonal and public level Explores mass modes of communication including advertising, public relations, the Internet, news, and magazines Rich with real life examples, chosen to appeal to students Draws on the author's experiences teaching media and public relations across Asia, Africa, and Europe Examines the factors that are influencing cross-cultural communication, bringing together practical, philosophical, and theoretical approaches to various types of interaction. Bridging the Gaps in Global Communication is accompanied by an instructor’s manual, available at www.blackwellpublishing.com/newsom.

Collaboration Explained

Author : Jean Tabaka
Publisher : Pearson Education
ISBN 13 : 032163005X
Total Pages : 491 pages
Book Rating : 4.3/5 (216 download)

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Book Synopsis Collaboration Explained by : Jean Tabaka

Download or read book Collaboration Explained written by Jean Tabaka and published by Pearson Education. This book was released on 2006-01-06 with total page 491 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Collaboration Explained is a deeply pragmatic book that helps agile practitioners understand and manage complex organizational and team dynamics. As an agile coach, I’ve found the combination of straightforward advice and colorful anecdotes to be invaluable in guiding and focusing interactions with my teams. Jean’s wealth of experience is conveyed in a carefully struck balance of reference guides and prose, facilitating just-in-time learning in the agile spirit. All in all, a superb resource for building stronger teams that’s fit for agile veterans and neophytes alike.” —Arlen Bankston, Lean Agile Practice Manager, CC Pace “If Agile is the new ‘what,’ then surely Collaboration is the new ‘how.’ There are many things I really like about Jean’s new book. Right at the top of the list is that I don’t have to make lists of ideas for collaboration and facilitation anymore. Jean has it all. Not only does she have those great ideas for meetings, retrospectives, and team decision-making that I need to remember, but the startling new and thought-provoking ideas are there too. And the stories, the stories, the stories! The best way to transfer wisdom. Thanks, Jean!” —Linda Rising, Independent Consultant The Hands-On Guide to Effective Collaboration in Agile Projects To succeed, an agile project demands outstanding collaboration among all its stakeholders. But great collaboration doesn’t happen by itself; it must be carefully planned and facilitated throughout the entire project lifecycle. Collaboration Explained is the first book to bring together proven, start-to-finish techniques for ensuring effective collaboration in any agile software project. Since the early days of the agile movement, Jean Tabaka has been studying and promoting collaboration in agile environments. Drawing on her unsurpassed experience, she offers clear guidelines and easy-to-use collaboration templates for every significant project event: from iteration and release planning, through project chartering, all the way through post-project retrospectives. Tabaka’s hands-on techniques are applicable to every leading agile methodology, from Extreme Programming and Scrum to Crystal Clear. Above all, they are practical: grounded in a powerful understanding of the technical, business, and human challenges you face as a project manager or development team member. · Build collaborative software development cultures, leaders, and teams · Prepare yourself to collaborate—and prepare your team · Define clear roles for each participant in promoting collaboration · Set your collaborative agenda · Master tools for organizing collaboration more efficiently · Run effective collaborative meetings—including brainstorming sessions · Promote better small-group and pair-programming collaboration · Get better information, and use it to make better decisions · Use non-abusive conflict to drive positive outcomes · Collaborate to estimate projects and schedules more accurately · Strengthen collaboration across distributed, virtual teams · Extend collaboration from individual projects to the entire development organization

The Confident Communication Breakthrough Journal

Author : Doug Davin
Publisher : Breakthrough Skills
ISBN 13 : 1891019295
Total Pages : 89 pages
Book Rating : 4.8/5 (91 download)

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Book Synopsis The Confident Communication Breakthrough Journal by : Doug Davin

Download or read book The Confident Communication Breakthrough Journal written by Doug Davin and published by Breakthrough Skills. This book was released on 2009-04 with total page 89 pages. Available in PDF, EPUB and Kindle. Book excerpt: Record, celebrate, and learn from your business writing and presentation breakthroughs.

Handbook of Service Science

Author : Paul P. Maglio
Publisher : Springer Science & Business Media
ISBN 13 : 1441916288
Total Pages : 758 pages
Book Rating : 4.4/5 (419 download)

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Book Synopsis Handbook of Service Science by : Paul P. Maglio

Download or read book Handbook of Service Science written by Paul P. Maglio and published by Springer Science & Business Media. This book was released on 2010-06-14 with total page 758 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives on the nature and theory of service, on current research and practice in design, operations, delivery, and innovation of service, and on future opportunities and potential of service research. Handbook of Service Science provides a comprehensive reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

Christian Psychology for Every Day Use

Author : William Cottringer
Publisher : Covenant Books, Inc.
ISBN 13 :
Total Pages : 202 pages
Book Rating : 4.8/5 (885 download)

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Book Synopsis Christian Psychology for Every Day Use by : William Cottringer

Download or read book Christian Psychology for Every Day Use written by William Cottringer and published by Covenant Books, Inc.. This book was released on 2023-09-07 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is an appealing, must-read book for all ages, covering the very intriguing subject of Christian psychology. It is loaded with easy-to-use practical applications to help increase personal and spiritual development in the Christian way, along with the happiness and success that go with our journey. Who doesn't want these things? The wonderful nature photography with humorous captions and profound quotes paired with each subject make reading an enjoyable, visually pleasing, and spirit-tickling experience. Go ahead and look through the book to see for yourself! And the many useful appendices at the end certainly add extra value. You will not be disappointed in the author's synthesizing talent for merging the essential principles of Christianity and psychology for the reader's everyday use.

Dialogue Gap

Author : Peter Nixon
Publisher : John Wiley & Sons
ISBN 13 : 1118157869
Total Pages : 106 pages
Book Rating : 4.1/5 (181 download)

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Book Synopsis Dialogue Gap by : Peter Nixon

Download or read book Dialogue Gap written by Peter Nixon and published by John Wiley & Sons. This book was released on 2012-02-06 with total page 106 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book that bridges the chasm between communication and understanding in negotiations For years Peter Nixon worked with people from all walks of life, teaching them the art of negotiation. But it soon became apparent that the issue was not negotiation itself, but dialogue between parties. We have become experts at sending information—via email, text message, Internet, TV, and other forms of media, communicating, but not engaging, in an active dialogue defined by collaborative thinking. In Dialogue Gap, Nixon explores this growing disconnect and its significance in an increasingly globalized world where the ability to engage with others—in order to address issues like climate change, cultural differences, etc.—has become essential. Helps the reader differentiate communication and dialogue Explores the make-up and causes of the "Dialogue Gap" and what constitutes "good" dialogue (the right people talking about the right issues in the right way at the right time and in the right place) Identifies the most common reasons people don't dialogue effectively and provides helpful tips on how to engage in more effective, productive dialogues Effective dialogue is essential for general success, ensuring that all key stakeholders—in business, politics, or elsewhere—get what they want in the most efficient and productive way possible. Looking at successful and failed dialogues the author has experienced first-hand in Asia, Europe, North America, the Caribbean, and the Middle East in both the public and private sector from across industries, Dialogue Gap provides essential information for making the most of your interactions with others.