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CMMI for Acquisition

Author : Brian Gallagher
Publisher : Addison-Wesley Professional
ISBN 13 : 0132700522
Total Pages : 636 pages
Book Rating : 4.1/5 (327 download)

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Book Synopsis CMMI for Acquisition by : Brian Gallagher

Download or read book CMMI for Acquisition written by Brian Gallagher and published by Addison-Wesley Professional. This book was released on 2011-03-04 with total page 636 pages. Available in PDF, EPUB and Kindle. Book excerpt: CMMI® for Acquisition (CMMI-ACQ) describes best practices for the successful acquisition of products and services. Providing a practical framework for improving acquisition processes, CMMI-ACQ addresses the growing trend in business and government for organizations to purchase or outsource required products and services as an alternative to in-house development or resource allocation. Changes in CMMI-ACQ Version 1.3 include improvements to high maturity process areas, improvements to the model architecture to simplify use of multiple models, and added guidance about using preferred suppliers. CMMI® for Acquisition, Second Edition, is the definitive reference for CMMI-ACQ Version 1.3. In addition to the entire revised CMMI-ACQ model, the book includes updated tips, hints, cross-references, and other author notes to help you understand, apply, and quickly find information about the content of the acquisition process areas. The book now includes more than a dozen contributed essays to help guide the adoption and use of CMMI-ACQ in industry and government. Whether you are new to CMMI models or are already familiar with one or more of them, you will find this book an essential resource for managing your acquisition processes and improving your overall performance. The book is divided into three parts. Part One introduces CMMI-ACQ in the broad context of CMMI models, including essential concepts and useful background. It then describes and shows the relationships among all the components of the CMMI-ACQ process areas, and explains paths to the adoption and use of the model for process improvement and benchmarking. Several original essays share insights and real experiences with CMMI-ACQ in both industry and government environments. Part Two first describes generic goals and generic practices, and then details the twenty-two CMMI-ACQ process areas, including specific goals, specific practices, and examples. These process areas are organized alphabetically and are tabbed by process area acronym to facilitate quick reference. Part Three provides several useful resources, including sources of further information about CMMI and CMMI-ACQ, acronym definitions, a glossary of terms, and an index.

CMMI for Acquisition Version 1.3

Author : CMMI Product Team
Publisher : Lulu.com
ISBN 13 : 1446761886
Total Pages : 439 pages
Book Rating : 4.4/5 (467 download)

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Book Synopsis CMMI for Acquisition Version 1.3 by : CMMI Product Team

Download or read book CMMI for Acquisition Version 1.3 written by CMMI Product Team and published by Lulu.com. This book was released on 2011 with total page 439 pages. Available in PDF, EPUB and Kindle. Book excerpt:

CMMI-ACQ

Author : Brian Gallagher
Publisher : Pearson Education
ISBN 13 : 0321685296
Total Pages : 797 pages
Book Rating : 4.3/5 (216 download)

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Book Synopsis CMMI-ACQ by : Brian Gallagher

Download or read book CMMI-ACQ written by Brian Gallagher and published by Pearson Education. This book was released on 2008-12-24 with total page 797 pages. Available in PDF, EPUB and Kindle. Book excerpt: CMMI-ACQ® (Capability Maturity Model® Integration for Acquisition) describes best practices for the successful acquisition of products and services. Providing a practical framework for improving acquisition processes, CMMI-ACQ addresses the growing trend in business and government for organizations to purchase or outsource required products and services as an alternative to in-house development or resource allocation. Modeled after CMMI®, Second Edition, which documented CMMI for Development, this book is the definitive reference for the current release of CMMI for Acquisition (version 1.2). In addition to the entire CMMI-ACQ model, the book includes tips, hints, cross-references, and other author notes to help you understand, apply, and find more information about the content of the acquisition process areas. The authors also have added two chapters to illustrate the application of CMMI-ACQ in industry (a case study from General Motors) and government. Whether you are new to CMMI models or are already familiar with one or more of them, you will find this book an essential resource for managing your acquisition processes and improving your overall performance. The book is divided into three parts. Part One introduces CMMI-ACQ in the broad context of CMMI models, including essential concepts and useful background. It then describes and shows the relationships among all the components of the CMMI-ACQ process areas, and explains paths to the adoption and use of the model for process improvement and benchmarking. Finally, two separate chapters describe special acquisition needs in a government environment and real experiences with CMMI-ACQ from industry. Part Two first describes generic goals and generic practices, and then, in twenty-two sections, details each of the CMMI-ACQ process areas, including specific goals, specific practices, and examples. These process areas are organized alphabetically by process area acronym to facilitate quick reference. Part Three provides several useful references, including sources for further information about CMMI and CMMI-ACQ, acronym definitions, a glossary of terms, and an index.

Process Improvement and CMMI for Systems and Software

Author : Ron S. Kenett
Publisher : CRC Press
ISBN 13 : 1000687384
Total Pages : 297 pages
Book Rating : 4.0/5 (6 download)

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Book Synopsis Process Improvement and CMMI for Systems and Software by : Ron S. Kenett

Download or read book Process Improvement and CMMI for Systems and Software written by Ron S. Kenett and published by CRC Press. This book was released on 2010-03-09 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: Process Improvement and CMMI for Systems and Software provides a workable approach for achieving cost-effective process improvements for systems and software. Focusing on planning, implementation, and management in system and software processes, it supplies a brief overview of basic strategic planning models and covers fundamental concepts and appr

CMMI Implementation Guide

Author :
Publisher : VISHNUVARTHANAN MOORTHY
ISBN 13 : 1301711071
Total Pages : 92 pages
Book Rating : 4.3/5 (17 download)

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Book Synopsis CMMI Implementation Guide by :

Download or read book CMMI Implementation Guide written by and published by VISHNUVARTHANAN MOORTHY. This book was released on with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt:

CMMI for Development

Author : Mukund Chaudhary
Publisher : Apress
ISBN 13 : 1484225295
Total Pages : 119 pages
Book Rating : 4.4/5 (842 download)

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Book Synopsis CMMI for Development by : Mukund Chaudhary

Download or read book CMMI for Development written by Mukund Chaudhary and published by Apress. This book was released on 2016-12-28 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: Apply best practices and proven methods to ensure a successful CMMi implementation. This practical book shows you which implementation hurdles to avoid and which CMMi best practices to apply in your work areas. You'll experience how easy the CMMi practice description is and how quickly and efficiently it can be implemented into your work processes. CMMi is a popular software process improvement model developed by the US department of Defence Software Engineering Institute (Carnegie Mellon University). This model is extensively used by software professionals and organizations worldwide. CMMI for Development: Implementation Guide is a step by step guide to change the way people interpret and implement CMMi in their organizations. What You'll Learn Use itDetect to rectify common mistakes Define your processes using CMMi Collect improvement data Prepare your work area for CMMi appraisal Who This Book Is For Program Managers, Project Managers, Development Leads, Test Leads, Quality professionals, and Training professionals.

CMMI for Development

Author : Mary Beth Chrissis
Publisher : Pearson Education
ISBN 13 : 0132700441
Total Pages : 1245 pages
Book Rating : 4.1/5 (327 download)

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Book Synopsis CMMI for Development by : Mary Beth Chrissis

Download or read book CMMI for Development written by Mary Beth Chrissis and published by Pearson Education. This book was released on 2011-03-08 with total page 1245 pages. Available in PDF, EPUB and Kindle. Book excerpt: CMMI® for Development (CMMI-DEV) describes best practices for the development and maintenance of products and services across their lifecycle. By integrating essential bodies of knowledge, CMMI-DEV provides a single, comprehensive framework for organizations to assess their development and maintenance processes and improve performance. Already widely adopted throughout the world for disciplined, high-quality engineering, CMMI-DEV Version 1.3 now accommodates other modern approaches as well, including the use of Agile methods, Lean Six Sigma, and architecture-centric development. CMMI® for Development, Third Edition, is the definitive reference for CMMI-DEV Version 1.3. The authors have revised their tips, hints, and cross-references, which appear in the margins of the book, to help you better understand, apply, and find information about the content of each process area. The book includes new and updated perspectives on CMMI-DEV in which people influential in the model’s creation, development, and transition share brief but valuable insights. It also features four new case studies and five contributed essays with practical advice for adopting and using CMMI-DEV. This book is an essential resource–whether you are new to CMMI-DEV or are familiar with an earlier version–if you need to know about, evaluate, or put the latest version of the model into practice. The book is divided into three parts. Part One offers the broad view of CMMI-DEV, beginning with basic concepts of process improvement. It introduces the process areas, their components, and their relationships to each other. It describes effective paths to the adoption and use of CMMI-DEV for process improvement and benchmarking, all illuminated with fresh case studies and helpful essays. Part Two, the bulk of the book, details the generic goals and practices and the twenty-two process areas now comprising CMMI-DEV. The process areas are organized alphabetically by acronym for easy reference. Each process area includes goals, best practices, and examples. Part Three contains several useful resources, including CMMI-DEV-related references, acronym definitions, a glossary of terms, and an index.

CMMI for Services

Author : Eileen Forrester
Publisher : Pearson Education
ISBN 13 : 0132700484
Total Pages : 1359 pages
Book Rating : 4.1/5 (327 download)

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Book Synopsis CMMI for Services by : Eileen Forrester

Download or read book CMMI for Services written by Eileen Forrester and published by Pearson Education. This book was released on 2011-03-04 with total page 1359 pages. Available in PDF, EPUB and Kindle. Book excerpt: CMMI® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical and focused framework for achieving higher levels of service quality, controlling costs, improving schedules, and ensuring user satisfaction. A member of the newest CMMI model, CMMI-SVC Version 1.3, reflects changes to the model made for all constellations, including clarifications of high-maturity practices, alignment of the sixteen core process areas, and improvements in the SCAMPI appraisal method. The indispensable CMMI® for Services, Second Edition, is both an introduction to the CMMI-SVC model and an authoritative reference for it. The contents include the complete model itself, formatted for quick reference. In addition, the book’s authors have refined the model’s introductory chapters; provided marginal notes to clarify the nature of particular process areas and to show why their practices are valuable; and inserted longer sidebars to explain important concepts. Brief essays by people with experience in different application areas further illustrate how the model works in practice and what benefits it offers. The book is divided into three parts. Part One begins by thoroughly explaining CMMI-SVC, its concepts, and its use. The authors provide robust information about service concepts, including a discussion of lifecycles in service environments; outline how to start using CMMI-SVC; explore how to achieve process improvements that last; and offer insights into the relationships among process areas. Part Two describes generic goals and practices, and then details the complete set of twenty-four CMMI-SVC process areas, including specific goals, specific practices, and examples. The process areas are organized alphabetically by acronym and are tabbed for easy reference. Part Three contains several useful resources, including CMMI-SVC-related references, acronym definitions, a glossary of terms, and an index. Whether you are new to CMMI models or are already familiar with one or more of them, this book is an essential resource for service providers interested in learning about or implementing process improvement.

Process Improvement with CMMI v1.2 and ISO Standards

Author : Boris Mutafelija
Publisher : CRC Press
ISBN 13 : 9781420052848
Total Pages : 406 pages
Book Rating : 4.0/5 (528 download)

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Book Synopsis Process Improvement with CMMI v1.2 and ISO Standards by : Boris Mutafelija

Download or read book Process Improvement with CMMI v1.2 and ISO Standards written by Boris Mutafelija and published by CRC Press. This book was released on 2008-10-30 with total page 406 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this age of globalization, process improvement practitioners must be able to comprehend and work with the different standards and frameworks used around the world. While many systems and software engineering organizations rely on a single standard as the primary driver of process improvement efforts (CMMI-based process improvement in the U.S. an

CMMII Distilled

Author : Dennis M. Ahern
Publisher : Addison-Wesley Professional
ISBN 13 : 0132702398
Total Pages : 284 pages
Book Rating : 4.1/5 (327 download)

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Book Synopsis CMMII Distilled by : Dennis M. Ahern

Download or read book CMMII Distilled written by Dennis M. Ahern and published by Addison-Wesley Professional. This book was released on 2008-05-01 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: CMMI® (Capability Maturity Model® Integration) is an integrated, extensible framework for improving process capability and quality across an organization. It has become a cornerstone in the implementation of continuous improvement for both industry and governments around the world. Rich in both detail and guidance for a wide set of organizational domains, the CMMI Product Suite continues to evolve and expand. Updated for CMMI Version 1.2, this third edition of CMMI® Distilled again provides a concise and readable introduction to the model, as well as straightforward, no-nonsense information on integrated, continuous process improvement. The book now also includes practical advice on how to use CMMI in tandem with other approaches, including Six Sigma and Lean, as well as new and expanded guidance on preparing for, managing, and using appraisals. Written so that readers unfamiliar with model-based process improvement will understand how to get started with CMMI, the book offers insights for those more experienced as well. It can help battle-scarred process improvement veterans, and experienced suppliers and acquirers of both systems and services, perform more effectively. CMMI® Distilled is especially appropriate for executives and managers who need to understand why continuous improvement is valuable, why CMMI is a tool of choice, and how to maximize the return on their efforts and investments. Engineers of all kinds (systems, hardware, software, and quality, as well as acquisition personnel and service providers) will find ideas on how to perform better. The three authors, all involved with CMMI since its inception, bring a wealth of experience and knowledge to this book. They highlight the pitfalls and shortcuts that are all too often learned by costly experience, and they provide a context for understanding why the use of CMMI continues to grow around the world.

MANAGEMENT, THIRD EDITION

Author : SATYA RAJU, R.
Publisher : PHI Learning Pvt. Ltd.
ISBN 13 : 9388028058
Total Pages : 546 pages
Book Rating : 4.3/5 (88 download)

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Book Synopsis MANAGEMENT, THIRD EDITION by : SATYA RAJU, R.

Download or read book MANAGEMENT, THIRD EDITION written by SATYA RAJU, R. and published by PHI Learning Pvt. Ltd.. This book was released on 2018-07-25 with total page 546 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive text providing clear insight into the principles and practices of management with real-life examples and cases, now in its third edition, updates and revise chapters in lights of recent advances in the area. It discusses whole gamut of management beginning from its introduction, evolution, communication to the latest powerful and necessary tools such as QMS and Six Sigma, which are used to drive quality improvement in a company. KEY FEATURES • Case studies at the end of each chapter with related thought-provoking discussion questions. • Clearly labelled, self-explanatory diagrams and tables to support concept. • Review Questions, Chapter Summary, Glossary and List of Abbreviations. WHAT IS NEW TO THIS EDITION • Introduces strategies and issues of Corporate Respect and Corporate Social Responsibilities. • Incorporates a new chapter on ‘Six Sigma’ and revised chapters on Management and Society, TQM and QMS. • Includes several new case studies to give hands-on experience and professional orientation to the students. TARGET AUDIENCE • BBA/MBA • B.Com/M.Com

Handbook of Systems Engineering and Management

Author : Andrew P. Sage
Publisher : John Wiley & Sons
ISBN 13 : 0470083530
Total Pages : 1502 pages
Book Rating : 4.4/5 (7 download)

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Book Synopsis Handbook of Systems Engineering and Management by : Andrew P. Sage

Download or read book Handbook of Systems Engineering and Management written by Andrew P. Sage and published by John Wiley & Sons. This book was released on 2014-12-31 with total page 1502 pages. Available in PDF, EPUB and Kindle. Book excerpt: The trusted handbook—now in a new edition This newly revised handbook presents a multifaceted view of systems engineering from process and systems management perspectives. It begins with a comprehensive introduction to the subject and provides a brief overview of the thirty-four chapters that follow. This introductory chapter is intended to serve as a "field guide" that indicates why, when, and how to use the material that follows in the handbook. Topical coverage includes: systems engineering life cycles and management; risk management; discovering system requirements; configuration management; cost management; total quality management; reliability, maintainability, and availability; concurrent engineering; standards in systems engineering; system architectures; systems design; systems integration; systematic measurements; human supervisory control; managing organizational and individual decision-making; systems reengineering; project planning; human systems integration; information technology and knowledge management; and more. The handbook is written and edited for systems engineers in industry and government, and to serve as a university reference handbook in systems engineering and management courses. By focusing on systems engineering processes and systems management, the editors have produced a long-lasting handbook that will make a difference in the design of systems of all types that are large in scale and/or scope.

CMMI for Outsourcing

Author : Hubert F. Hofmann
Publisher : Addison-Wesley Professional
ISBN 13 : 9780321477170
Total Pages : 0 pages
Book Rating : 4.4/5 (771 download)

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Book Synopsis CMMI for Outsourcing by : Hubert F. Hofmann

Download or read book CMMI for Outsourcing written by Hubert F. Hofmann and published by Addison-Wesley Professional. This book was released on 2007 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "By following the guidance contained in [the CMMI-ACQ and this book], you'll be able to build an organic acquisition capability that will position your organization to successfully set the scope of engagements with suppliers, keep suppliers and in-house users focused on a common picture of success, and deliver capabilities that will position your organization as a leader in your market or mission for years to come." --From the Foreword by Brian Gallagher Director, Acquisition Program, Software Engineering Institute Increasingly, both commercial and government organizations are acquiring key software, systems, and IT functions instead of building them. Yet all too often, the technology solutions they purchase cannot be sustained successfully. Now there is a comprehensive solution: the CMMI for Acquisition (CMMI-ACQ) model, which connects the widely adopted CMMI 1.2 framework with established industry best practices for acquisition and outsourcing. This book is a practical introduction to the initial CMMI-ACQ and its use in all phases of technology acquisition. Developed under the leadership of the Software Engineering Institute (SEI) and General Motors (GM), the CMMI-ACQ combines CMMI's successful process discipline with techniques proven to work in GM's own extensive outsourcing program. Reflecting the unique insights of key players in the development and early implementation of the CMMI-ACQ, the book covers the entire acquisition project lifecycle, presenting real-world stories as they might occur in your own organizations, insider experiences, tips, tricks, and pitfalls to avoid. The topics discussed here include: determining when outsourcing is and is not appropriate; developing acquisition strategies and aligning organizational structure with them; capturing accurate requirements; specifying realistic design constraints; writing effective RFPs; selecting, managing, and collaborating with suppliers; negotiating contracts; managing risk; and "measuring for success." CMMI for Outsourcing will be valuable to any organization that wants to achieve better results from technology acquisition. It will be especially helpful to organizations already involved with CMMI-related process improvement and to companies that partner with them. Foreword Preface Chapter 1: Introduction to the CMMI-ACQ Chapter 2: Getting Started Chapter 3: Engineering Solutions Chapter 4: Delivering Solutions Chapter 5: Accelerating Acquisition Improvement Appendix: Overview of CMMI-ACQ Bibliography About the Authors Index

Real Process Improvement Using the CMMI

Author : Michael West
Publisher : CRC Press
ISBN 13 : 0203498380
Total Pages : 306 pages
Book Rating : 4.2/5 (34 download)

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Book Synopsis Real Process Improvement Using the CMMI by : Michael West

Download or read book Real Process Improvement Using the CMMI written by Michael West and published by CRC Press. This book was released on 2004-02-24 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Real Process Improvement Using the CMMI presents readers with non-academic, real-world approaches to process improvement via CMMI. The author provides concepts and techniques for CMMI-based process improvement which are as effective as they are innovative. Professionals at all levels from system engineers to CEOs will find a weal

Systems, Software and Services Process Improvement

Author : Rory V. Connor
Publisher : Springer Science & Business Media
ISBN 13 : 3642222056
Total Pages : 322 pages
Book Rating : 4.6/5 (422 download)

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Book Synopsis Systems, Software and Services Process Improvement by : Rory V. Connor

Download or read book Systems, Software and Services Process Improvement written by Rory V. Connor and published by Springer Science & Business Media. This book was released on 2011-06-22 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume constitutes the refereed proceedings of the 18th EuroSPI conference, held in Roskilde, Denmark, in June 2011. The 18 revised full papers presented together with 9 key notes were carefully reviewed and selected. They are organized in topical sections on SPI and assessments; SPI and implementation; SPI and improvement methods; SPI organization; SPI people/ teams; SPI and reuse; selected key notes for SPI implementation.

CMMI Distilled

Author : Dennis M. Ahern
Publisher : Addison-Wesley Professional
ISBN 13 : 9780321186133
Total Pages : 330 pages
Book Rating : 4.1/5 (861 download)

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Book Synopsis CMMI Distilled by : Dennis M. Ahern

Download or read book CMMI Distilled written by Dennis M. Ahern and published by Addison-Wesley Professional. This book was released on 2004 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edition is especially appropriate for executives and managers who need to understand why process improvement is valuable, why CMMI is a tool of choice, and how to maximize the return on their efforts and investments.

Pragmatic Application of Service Management

Author : Suzanne Van Hove
Publisher : IT Governance Ltd
ISBN 13 : 1849288763
Total Pages : 140 pages
Book Rating : 4.8/5 (492 download)

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Book Synopsis Pragmatic Application of Service Management by : Suzanne Van Hove

Download or read book Pragmatic Application of Service Management written by Suzanne Van Hove and published by IT Governance Ltd. This book was released on 2016-12-15 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create a more robust service management system using the best of ITIL®, ISO 20000-1, COBIT® and CMMI®-SVC. Although ITIL’s popularity as a framework for IT service management (ITSM) continues to increase, a number of organisations have realised that its approach is sometimes not quite enough on its own. Many are already working towards compliance with ISO 20000-1 — the international standard for ITSM — but, with the likes of COBIT 5 and CMMI-SVC to consider as well, it can be difficult to determine the best route to take. Until now, there has been little guidance on how to merge these frameworks in order to produce a robust enterprise philosophy for service delivery. Pragmatic Application of Service Management – The Five Anchor Approach provides that guidance. Product overview Completely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic Application of Service Management – The Five Anchor Approach provides comprehensive guidance on creating an integrated system based on COBIT 5, ISO 20000, ITIL and CMMI-SVC. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function. It now features a short chapter on applying the ‘five anchors’ approach to integrating service management frameworks in very small enterprises (VSEs), and contains four new ‘caselets’ (short case studies). Packed with instructive illustrations, helpful tables and the authors’ very own five anchor approach, this book is ideal for anyone considering adopting, adapting or merging COBIT5, ISO/IEC 20000, ITIL and CMMI-SVC. Better ITSM through integrated best practice Written by service management gurus Suzanne D. Van Hove and Mark Thomas, Pragmatic Application of Service Management – The Five Anchors Approach presents a holistic view of service management, and provides a unique mapping to assist service management practitioners in their information gathering. Contents 1. Why This Book 2. COBIT, ISO/IEC 20000, ITIL and CMMI-SVC 3. Addressing VSEs 4. The Five Anchors 5. Caselet #1 – Governance 6. Caselet #2 – Resource Optimization 7. Caselet #3 – Risk Management 8. Caselet #4 – Achieve Business Outcomes 9. Caselet #5 – Compliance & Improvement 10. Caselet #6 - Strategic Alignment 11. Caselet #7 – Security, Compliance & Risk 12. Caselet #8 - Value-based Portfolio 13. Caselet #9 – Strategy Choice & Market Conditions 14. Caselet #10 – Plan & Use Resources Appendix A– The Map About the authors Dr Suzanne D. Van Hove owns and manages SED-IT, a small service management consulting and training company. She has worked in multiple professional verticals leading or coaching service management initiatives. She has also written and delivered accredited courseware for ITIL® and ISO/IEC 20000, as well as multiple workshops and seminars, both nationally and internationally. She is the current chair for INCITS GIT1 – the US national mirror of JTC1/SC40, the Special Committee for Service Management. She also leads the US mirror for JTC1/SC7/WG24. Dr Van Hove is an adjunct professor at Indiana University, Kelley School of Business and has served on the board of directors of itSMF USA as the knowledge management director. In recognition of her contributions to the service management community, Dr Van Hove was the 2013 recipient of the itSMF USA Lifetime Achievement Award. An opera aficionado and avid rosebush gardener, Dr Van Hove resides in Louisville, KY, USA. Mark Thomas is the founder and president of Escoute Consulting, an IT governance consultancy focusing on helping enterprises realise benefits through risk and resource optimisation. As a nationally known ITIL and COBIT expert with more than 20 years of professional experience, Mark’s background spans leadership roles from data centre chief information officer (CIO) to management and IT consulting. Mark has led large teams in outsourced IT arrangements, conducted project management office (PMO), service management and governance activities for major project teams, and managed enterprise applications implementations across multiple industries. Mark has an array of industry experience in the healthcare, finance, manufacturing, services, high technology and government verticals. When he’s not travelling, Mark lives with his family in the Kansas City, MO, area and claims to be a ‘certified’ barbeque judge in his spare time.