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Client Management Leadership Success
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Book Synopsis Client Management & Leadership Success by : Ray A Hargrove-Huttel
Download or read book Client Management & Leadership Success written by Ray A Hargrove-Huttel and published by F.A. Davis. This book was released on 2008-11-10 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Prepares students to meet the challenges of setting priorities, delegating, and assigning nursing tasks and managing clients and nursing staff.
Book Synopsis Client Management & Leadership Success by :
Download or read book Client Management & Leadership Success written by and published by . This book was released on 2009 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Effective Client Management in Professional Services by : Jack Berkovi
Download or read book Effective Client Management in Professional Services written by Jack Berkovi and published by Routledge. This book was released on 2016-04-29 with total page 375 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do firms become Client-centric? Effective Client Management in Professional Services is about putting the Client first, everywhere, in the activities of professional services firms. The book introduces The Client Management Model to enable firms to assess their level of Client orientation and relationship development. It also features The Client Management Index which enables firms to benchmark their result against their peers. Many firms are still developing and improving their commercial structures and approaches to attract, develop and retain Clients. Characteristically, professional services firms tend to lag their consumer goods and service industry counterparts in overall commerciality. Only recently have they discovered the value of having a strong brand promise with the associated employee engagement. In many firms achievement of Client satisfaction is not a strategic objective; this may need to be reviewed. This book provides a comprehensive, pragmatic guide to the Client relationship journey, from identifying potential Clients to their engagement, care, retention, development, loyalty and beyond. The handbook format has exercises and tools which can help to establish which Clients are likely to be the most lucrative and thus provide the desired financial returns. The book also includes insights from top practitioners, anecdotes, case studies, charts and useful exercises and checklists. Readers can also determine their own level of effectiveness using the end of chapter reviews and a diagnostic tool to produce a Client Management Profile.
Book Synopsis Leadership Conversations by : Alan S. Berson
Download or read book Leadership Conversations written by Alan S. Berson and published by John Wiley & Sons. This book was released on 2013-01-04 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conversation techniques and tools that can help strong managers become great leaders Often the very same skills and traits that enable rising stars to achieve success "tenacity, aggressiveness, self-confidence" become liabilities when promoted into a leadership track. While managers' conversations are generally transactional and centered on the task at hand, leaders must focus on people, asking great questions and aligning them with the vision for the future. Leadership mindsets and skills can be developed, and Leadership Conversations provides practical guidance for connecting with others in ways that transform each interaction into an opportunity for organizational and personal growth. Identifies four types of conversation every leader must master: building relationships, making decisions, taking action, and developing others Provides an action plan for boosting your personal leadership potential, as well for developing leadership skills in others Draws on the authors' rich experience coaching and working with leaders at a wide range of organizations, including NASA, the U.S. Navy, intelligence agencies, Boeing, Gillette, Bausch & Lomb, and Georgetown University Leadership Conversations is required reading for both high-potential managers looking to make it to the next level and leaders looking to develop their people.
Book Synopsis Studyguide for Client Management and Leadership Success by : Cram101 Textbook Reviews
Download or read book Studyguide for Client Management and Leadership Success written by Cram101 Textbook Reviews and published by Cram101. This book was released on 2013-04 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: Never HIGHLIGHT a Book Again! Virtually all of the testable terms, concepts, persons, places, and events from the textbook are included. Cram101 Just the FACTS101 studyguides give all of the outlines, highlights, notes, and quizzes for your textbook with optional online comprehensive practice tests. Only Cram101 is Textbook Specific. Accompanys: 9780803620438 .
Book Synopsis Studyguide for Client Management and Leadership Success by : Cram101 Textbook Reviews
Download or read book Studyguide for Client Management and Leadership Success written by Cram101 Textbook Reviews and published by Cram101. This book was released on 2013-05 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: Never HIGHLIGHT a Book Again Includes all testable terms, concepts, persons, places, and events. Cram101 Just the FACTS101 studyguides gives all of the outlines, highlights, and quizzes for your textbook with optional online comprehensive practice tests. Only Cram101 is Textbook Specific. Accompanies: 9780872893795. This item is printed on demand.
Book Synopsis Management Mess to Leadership Success by : Scott Jeffrey Miller
Download or read book Management Mess to Leadership Success written by Scott Jeffrey Miller and published by Mango Media Inc.. This book was released on 2019-06-18 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Take The 7 Habits of Highly Effective People to an Entirely New Level Your Leadership Skills Are About to Change. Millions have read the all-time global best seller The 7 Habits of Highly Effective People by Stephen R. Covey. Both leaders and individuals have been inspired and transformed by its universal principles of effectiveness, including Scott Jeffrey Miller. Miller, a student and personal friend of Stephen R. Covey, is now the new millennial voice of FranklinCovey leadership. Scott Jeffrey Miller knows what it’s like to fail. He was demoted from his first leadership position after only three weeks―and that’s just one of several messy management experiences on his two-decade journey to leadership success. Scott’s not alone. Everyone fails. But something sets Scott apart: his transparency and willingness to openly share his story in a way that is forthright, relatable and applicable. Thirty leadership challenges you can apply now. In Miller’s Management Mess to Leadership Success you’ll find 30 leadership challenges that can, when applied, change the way you manage yourself, lead others, and produce results. The wisdom in Scott’s book was learned through hard knocks and was honed by Stephen R. Covey and the FranklinCovey team through years of research and corporate training experience. Illustrated with Scott’s real-life experiences, these challenges will teach you how to: • Lead difficult conversations and celebrate success • Inspire trust, actively listen, and challenge paradigms • Put the right people in the right roles • Create a clear and actionable vision for your team • Accomplish your organization’s Wildly Important Goals® • Get the right results―in the right way • Become the leader you would follow Fans of The 7 Habits of Highly Effective People who have read and liked Radical Candor, Dare to Lead, and Mastering Leadership will love Scott Miller’s Management Mess to Leadership Success: 30 Leadership Challenges to Be The Leader You Would Follow.
Download or read book Customer Success written by Nick Mehta and published by John Wiley & Sons. This book was released on 2016-02-29 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses. Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company. From the initial planning stages through execution, you'll have expert guidance to help you: Understand the context that led to the start of the Customer Success movement Build a Customer Success strategy proven by the most competitive companies in the world Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.
Download or read book Gung Ho! written by Ken Blanchard and published by Harper Collins. This book was released on 1997-10-08 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ken Blanchard and Sheldon Bowles, co-authors of the New York Times business bestseller Raving Fans, are back with Gung Ho! Here is an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. It is a must-read for everyone who wants to stay on top in today's ultra-competitive business world. Raving Fans taught managers how to turn customers into full-fledged fans. Now, Gung Ho! brings the same magic to employees. Through the inspirational story of business leaders Peggy Sinclair and Andy Longclaw, Blanchard and Bowles reveal the secret of Gung Ho--a revolutionary technique to boost enthusiasm and performance and usher in astonishing results for any organization. The three principles of Gung Ho are: The Spirit of the Squirrel The Way of the Beaver The Gift of the Goose These three cornerstones of Gung Ho are surprisingly simple and yet amazingly powerful. Whether your organization consists of one or is listed in the Fortune 500, this book ensures Gung Ho employees committed to success. Gung Ho! also includes a clear game plan with a step-by-step outline for instituting these groundbreaking ideas. Destined to become a classic, Gung Ho! is a rare and wonderful business book that is packed with invaluable information as well as a compelling, page-turning story. Management legend Ken Blanchard and master entrepreneur Sheldon Bowles are back with Gung Ho!, revealing a surefire way to boost employee enthusiasm, productivity, and performance and usher in astonishing results for any organization. Raving Fans brilliantly schooled managers on how to turn customers into raving fans. Gung Ho! now brings the same magic to employees. Here is the story of how two managers saved a failing company and turned in record profits with record productivity. The three core ideas of Gung Ho! are surprisingly simple: worthwhile work guided by goals and values; putting workers in control of their production; and cheering one another on. Their principles are so powerful that business leaders, reviewing the manuscript for Ken and Sheldon, have written to say, "Sorry. Ignored instructions. Have photocopied for everyone. I promise to buy books, but can't wait. We need now!" Like Raving Fans, Gung Ho! delivers.
Download or read book It's the Manager written by Jim Clifton and published by Gallup Press. This book was released on 2019-05-07 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who will lead your workforce during rapid change? Gallup research reveals: It’s the manager. While the world’s workplace has been going through historic change, the practice of management has been stuck in time for decades. The new workforce — especially younger generations — wants their work to have deep mission and purpose. They don’t want old-style command-and-control bosses. They want coaches who inspire them, communicate with them frequently and develop their strengths. Who is the most important person in your organization to lead your teams through these changes? Decades of global Gallup research reveal: It’s your managers. They are the ones who make or break your organization’s success. Packed with 52 discoveries from Gallup’s largest study of the future of work, It’s the Manager shows leaders and managers how to adapt their organizations to rapid change — from new workplace demands to the challenges of managing remote employees, the rise of artificial intelligence, gig workers, and attracting and keeping today’s best employees. Great managers maximize the potential of every team member and drive your organization’s growth. And they give every one of your employees what they want most: a great job and a great life. This is the future of work. It’s the Manager includes a unique code to take the CliftonStrengths assessment, which reveals your top five strengths, as well as supplemental content available on Gallup’s online workplace platform.
Book Synopsis Everyone Deserves a Great Manager by : Scott Jeffrey Miller
Download or read book Everyone Deserves a Great Manager written by Scott Jeffrey Miller and published by Simon & Schuster. This book was released on 2019-10-08 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: ***A WALL STREET JOURNAL BESTSELLER*** From the organizational experts at FranklinCovey, an essential guide to becoming the great manager every team deserves. A practical must-read, FranklinCovey’s Everyone Deserves a Great Manager is the essential guide for the millions of people all over the world making the challenging and rewarding leap to manager. Based on nearly a decade of research on what makes managers successful—and includes new ways of thinking, tips and techniques—this volume has been field-tested with hundreds of thousands of managers all over the world. Organized under four main roles every manager is expected to fill, Everyone Deserves a Great Manager focuses on how to lead yourself, people, teams, and change. Readers can start anywhere and go everywhere with this guide—depending on their current problem or time constraint. They can pick up a helpful tip in ten minutes or glean an entire skillset with deeper reading. The goal is for the busy manager to know what to do and how to do it without interrupting their regular workflow. Each role highlights the current, authentic problems managers face and briefly explores the limiting mindsets or common mistakes that led to those problems. With skill-based chapters that cover managerial skills like one-on-ones, giving feedback, delegating, hiring, building team culture, and leading remote teams, the book also includes more than thirty unique tools, such as a prep worksheets and a list of behavioral questions for your next interview. An approachable, engaging style using real-world stories, Everyone Deserves a Great Manager provides the blueprint for becoming the great manager every team deserves.
Book Synopsis Tell Your Clients Where to Go! by : Todd Sebastian
Download or read book Tell Your Clients Where to Go! written by Todd Sebastian and published by . This book was released on 2008-08 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: TELL YOUR CLIENTS WHERE TO GO! is ideal for client-facing professionals who want to captivate their clients and catapult their careers. The perspective is relevant to any industry, but indispensable for people in marketing and communications agencies. This book also provides valuable perspective for clients. Not only will it help them interact with their agencies, but it will guide them to more passionately and proactively lead their own clients ¿ including their managers, trade customers and consumers. For agency people and clients alike, this book is a perfect training tool for new professionals and a great refresher course for experienced practitioners.
Book Synopsis Program Management Leadership by : Mark C. Bojeun
Download or read book Program Management Leadership written by Mark C. Bojeun and published by CRC Press. This book was released on 2013-12-11 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is not another how-to guide for program managers or another reiteration of the Project Management Institute’s standards for program management. Instead, Program Management Leadership: Creating Successful Team Dynamics examines various leadership approaches and illustrates the value of effective leadership styles in Program Management for achieving program and project success. Identifying critical success factors specific to program management, the book focuses on effective leadership styles and the power of teamwork in exceeding expectations. It starts by examining various leadership styles and traits—providing helpful insights on the tough choices leaders are often forced to make. It describes effective methods to help leaders work with stakeholders and team members to set visions and objectives so that program goals are achieved with greater frequency. Next, the book further examines teams and explains how to bring people from various experience levels, geographic diversity, and cultural backgrounds together setting aside their own personal objectives and instead working towards a common goal and vision. Presenting recent research on leadership, it highlights the situational factors that leaders face and offers approaches enabling leaders to modify their style from one based on personal choice to one that can adapt to overcome the challenges that will arise. From there, the book describes how to build and maintain a High Performing Team (HPT). It also describes how to instill a competitive spirit and culture of cooperation and mutual respect in your team to make sure your team remains focused on the right things. This book is an ideal resource for anyone who understands the value of the tools provided by PMI® and is searching for the factors that separate good program and project managers from truly great ones. If you are focused on self-actualization and continuous improvement, then this is the book that can help drive your program initiatives to the highest possible standards.
Book Synopsis A Dragon Walks into a Meeting by : John Brown
Download or read book A Dragon Walks into a Meeting written by John Brown and published by How2Conquer. This book was released on 2020-08-26 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you were just thrust into a client-facing role or are already in one and want to hone your skills, A Dragon Walks into a Meeting presents valuable tips, tricks, and tools for client success. Focusing on everything that happens after the sale, including some of the hardest pitfalls and challenges in business, John Brown and Fred Fuller share tested and proven methodologies, including: - Unwritten rules of the job - Practical tactics you can use today - Critical skills to execute with clients - Philosophical underpinnings for client management - Illustrative stories designed to provide clarity and application Relationship management (and how to handle sticky client situations) may not be covered in business school, but don’t worry. John and Fred are here to teach you what they wish they’d known when they started.
Book Synopsis How Great Leaders Get Great Results by : John Baldoni
Download or read book How Great Leaders Get Great Results written by John Baldoni and published by McGraw Hill Professional. This book was released on 2005-12-26 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you tell a true leader from one who just talks a good game? It's a true leader who makes his or her vision a reality--achieving great results that bring the highest levels of success. In How Great Leaders Get Great Results, top leadership and management consultant John Baldoni explains how anyone from a first-time manager to a CEO can become a great leader by creating a strong, results-driven organization. He blends key management principles with leadership stories to demonstrate how you can bring your people together, gain their trust, increase their enthusiasm, and motivate them to adopt your company's goals as their own. Baldoni profiles several renowned, results-oriented business leaders, revealing the proven execution strategies they use to consistently get their people to perform to their fullest. He identifies seven key steps--Vision, Alignment, Execution, Risk, Discipline, Courage, and Results--that top leaders such as Anne Mulcahy, John McCain, Steve Jobs, Meg Whitman, and Steven Spielberg take to get the results they want. Their stories are paired with a concrete plan of action that helps you cultivate a results-driven culture--no matter your type of business. Baldoni shows you how to: Communicate with your people in ways that make things happen Enlist support for your ideas and overcome resistance Instill a sense of accountability in all teams and departments Encourage risk-taking and push innovation Achieve desirable, sustainable results--and deal with unintended, unwelcome results Teach your own results-driven story Whether your goals are increased sales, improved customer service, enhanced quality, faster productivity, or any other criteria for your people, products, or services, How Great Leaders Get Great Results gives you the tools to become a true visionary, create more "heroes" in your workplace, and drive your business to the top.
Book Synopsis Lead 4 Success by : George Hallenbeck
Download or read book Lead 4 Success written by George Hallenbeck and published by Center for Creative Leadership. This book was released on 2017-02-06 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ancient Chinese philosopher Lao-Tzu is often credited with the phrase, “The journey of a thousand miles begins with one step.” Unfortunately, he had nothing to say about which step was the right one. Your journey to be the leader you want to be begins here. Lead 4 Success sets your development as a leader on the right track, focusing on the four fundamental skills that fuel the thoughts and drive the actions of leaders who make a difference: SELF-AWARENESS, LEARNING AGILITY, COMMUNICATION and INFLUENCE. Each of those essential skills is comprised of other skills. You will learn about all of them in Lead 4 Success. To ensure the success of your leadership journey, use this book as a guide. Its tools and ideas will help you develop and put into practice the skills that you need to demonstrate true leadership.
Book Synopsis Customer Management Excellence by : Mike Faulkner
Download or read book Customer Management Excellence written by Mike Faulkner and published by John Wiley & Sons. This book was released on 2003-03-28 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwagon, but few are doing it in a way that will reap long-term benefits. And while billions are being spent worldwide, as yet there is not one case study of a true CRM focused company that is achieving major business success. Why? Three years ago Quest Media introduced the National Customer Service Awards. The philosophy was to research, recognise and reward organisations that were pushing the barriers of customer management to new limits. Written by the editor of Customer Management magazine, this book draws on Quest's research to reflect the current thinking behind today's front-runners in the customer management field. The authors challenge accepted thought processes and give realistic timeframes for implementing the innovative thinking that will produce tomorrow's Customer Management Excellence. * An 'all you need to know about customer management' handbook - draws on the authors' vast experience to help unravel this complex topic * Provides case studies and examples of organisations that are award-winners in their innovative customer management techniques * Includes a glossary of terms and checklists to help readers benchmark their own progress in implementing successful customer management
