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Celebrate Customer Service
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Book Synopsis Celebrate Customer Service by : Rick Crandall
Download or read book Celebrate Customer Service written by Rick Crandall and published by . This book was released on 1998-11 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: If everyone acknowledges the importance of customer service, why is service so bad in practice? This book starts with proof that providing great service is your customers is worth a lot to you, while providing merely good service is worth little.
Book Synopsis Amaze Every Customer Every Time by : Shep Hyken
Download or read book Amaze Every Customer Every Time written by Shep Hyken and published by Greenleaf Book Group. This book was released on 2013-09-03 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
Book Synopsis Customer Service in the Transhuman Age by : Vit Horky
Download or read book Customer Service in the Transhuman Age written by Vit Horky and published by . This book was released on 2018 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business by : Sriram Dasu
Download or read book The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business written by Sriram Dasu and published by McGraw Hill Professional. This book was released on 2013-06-28 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understand Consumer Psychology to Drive Profits and Growth Want to know exactly what’s driving your customer's behavior? NOW YOU CAN! The Customer Service Solution explains how consumers perceive services and shows you how to enhance the customer experience--every time. In this economic climate, the customer service experience is more critical than ever. Most leading service firms advocate the TLC mantra: Think Like a Customer. That's a good practice, but first you have to understand what your customer is thinking and feeling. Today's business leaders cannot afford to neglect the psychological principles that govern customer satisfaction and long-term loyalty. What are the factors that really determine customer satisfaction? Two of the nation's leading authorities on service psychology, Sriram Dasu and Richard Chase, have written this groundbreaking guide that identifies and demystifies the psychological triggers behind customer behavior. You'll go where customer satisfaction surveys, mystery shoppers, and focus groups can't--and learn exactly why customers respond and behave the way they do. With findings drawn from behavioral science research, this book provides all the tools you need to evaluate your current service platforms and design future strategies to enhance customer perceptions positively and drive your sales. The Customer Service Solution illustrates why even companies with high levels of satisfaction are missing tremendous opportunities by neglecting the emotional elements that govern consumer interactions. This book will show you how to: Shape and manage customer perceptions Understand implicit versus explicit outcomes Develop the roles of control and choice among buyers Design emotionally intelligent processes Build trust among customers Whatever your business may be--healthcare, hospitality, financial services, e-commerce, and more--this book is an essential tool to help you increase profits by leveraging your company's customer experience. PRAISE FOR THE CUSTOMER SERVICE SOLUTION: "Harnessing the power of emotions will help to drive an exceptional customer experience creating customers for life to help your business thrive. Finally, a guide to help us better understand how to do this." -- James Merlino, MD, Chief Experience Officer, Cleveland Clinic "Required reading for anyone designing a service encounter." -- James Heskett, Professor Emeritus, Harvard Business School, coauthor of The Service Profit Chain and Service Future "I have always known that our customers shop with us because they want to, not because they have to. How to make them want to is the secret that this great book unlocks." -- Kevin Davis, President and CEO, Bristol Farms "[Dasu and Chase] share easy-to-understand ideas and guidance to operations managers who typically do not think about the psychology of customers in designing their services." -- Mary Jo Bitner, PhD, Professor and Executive Director, Center for Services Leadership, W. P. Carey School, Arizona State University "Dasu and Chase provide an excellent set of ideas for delivering emotional customer service experiences through systems and operations." -- Rodolfo Medina, Vice President, Marketing & Commercial, Rock in Rio "This book provides valuable insights to managing and molding the customer's emotional journey, leading to ultimate satisfaction and sustainable loyalty." -- Ali V. Kasikci, Regional Managing Director, Orient-Express
Download or read book Let's Celebrate! written by Kate DePalma and published by Barefoot Books. This book was released on 2019-11-01 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lyrical, sensory nonfiction text and vibrant illustrations invite readers to experience a child’s-eye view of 13 holidays around the world, such as the Spring Festival in China, Inti Raymi in Peru, Eid al-Fitr in Egypt, Día de Muertos in Mexico and the New Yam Festival in Nigeria. Includes pronunciation guides, a global festival calendar and educational notes about why we celebrate.
Book Synopsis Celebrate What's Right with the World [DVD] by : Dewitt Jones
Download or read book Celebrate What's Right with the World [DVD] written by Dewitt Jones and published by . This book was released on 2001 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Never Lose a Customer Again by : Joey Coleman
Download or read book Never Lose a Customer Again written by Joey Coleman and published by Penguin. This book was released on 2018-04-03 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding. In Never Lose a Customer Again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand and anticipate the customers' emotions, you can apply a myriad of tools and techniques -- in-person, email, phone, mail, video, and presents -- to cement a long and valuable relationship. Coleman's system is presented through research and case studies showing how best-in-class companies create remarkable customer experiences at each step in the customer lifecycle. In the "Acclimate" stage, customers need you to hold their hand and over-explain how to use your product or service. They're often too embarrassed to admit they're confused. Take a cue from Canadian software company PolicyMedical and their challenge of getting non-technical users to undergo a complex installation and implementation process. They turned a series of project spreadsheets and installation manuals into a beautiful puzzle customers could assemble after completing each milestone. In the "Adopt" stage, customers should be welcomed to the highest tier of tribal membership with both public and private recognitions. For instance, Sephora's VIB Rogue member welcome gift provides a metallic membership card (private recognition) and a members-only shade of lipstick (for public display). In the final stage, "Advocate," loyal customers and raving fans are primed to provide powerful referrals. That's how elite entrepreneurial event MastermindTalks continues to sell-out their conference year after year - with zero dollars spent on marketing. By surprising their loyal fans with amazing referral bonuses (an all-expenses paid safari?!) they guarantee their community will keep providing perfect referrals. Drawing on nearly two decades of consulting and keynoting, Coleman provides strategies and systems to increase customer loyalty. Applicable to companies in any industry and of any size (whether measured in employee count, revenue, or total number of customers), implementing his methods regularly leads to an increase in profits of 25-100%. Working with well-known clients like Hyatt Hotels, Zappos, and NASA, as well as mom-and-pop shops and solo entrepreneurs around the world, Coleman's customer retention system has produced incredible results in dozens of industries. His approach to creating remarkable customer experiences requires minimal financial investment and will be fun for owners, employees, and teams to implement. This book is required reading for business owners, CEOs, and managers - as well as sales and marketing teams, account managers, and customer service representatives looking for easy to implement action steps that result in lasting change, increased profits, and lifelong customer retention.
Download or read book Celebrate! written by Jan Reynolds and published by . This book was released on 2006-05-01 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt: Photos that explores the similarities among celebration rituals in several indigenous cultures around the world and compares them with celebrations in the United States. Includes a map and an author's note.
Book Synopsis Be Your Customer's Hero by : Adam Toporek
Download or read book Be Your Customer's Hero written by Adam Toporek and published by AMACOM. This book was released on 2015-04-22 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to: Achieve the mindset required for Hero-ClassTM service Understand the customer’s expectations--and exceed them Develop powerful communication skills Avoid the seven triggers guaranteed to set customers off Handle difficult and even irrational customers with ease Armed with the tools and techniques in Be Your Customer’s Hero, you will have all they need to transform themselves into the heroes their customers need.
Book Synopsis Why Do We Celebrate Independence Day? by : Jonathan Potter
Download or read book Why Do We Celebrate Independence Day? written by Jonathan Potter and published by The Rosen Publishing Group, Inc. This book was released on 2018-07-15 with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt: Independence Day is a holiday known for the many ways in which people choose to celebrate, parades, cookouts and, of course, fireworks. To many, the holiday is known simply as the Fourth of July. Some readers may not know the reasons we celebrate this holiday. What is the significance of celebrating on this specific date? What exactly happened on July 4, 1776? With accessible vocabulary and eye-catching photographs, this book will teach readers about the history behind the holiday, and the different ways that families across the country celebrate Independence Day.
Book Synopsis The Amazement Revolution by : Shep Hyken
Download or read book The Amazement Revolution written by Shep Hyken and published by Greenleaf Book Group. This book was released on 2011 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is the amazement revolution? It is the culture that can drive any organisation -- from one employee to tens of thousands -- to focus completely on delivering an amazing customer-service experience. In this sequel to the Wall Street Journal best-selling book "The Cult of the Customer", Shep Hyken shares seven powerful strategies that any organisation can implement to create greater customer and employee loyalty. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. These strategies work, as evidenced by the more than seventy case studies and examples that Hyken shares throughout the book. These examples provide dozens of lessons that can and should be implemented immediately. Corporate and industry clients from all over the world have tapped into the expertise of Shep Hyken. His client list is a who's who in the business world. As an author and speaker, Hyken is known for his simple and direct strategies that help his clients build successful, customer-focused organisations.
Book Synopsis Who's Your Gladys? by : Marilyn SUTTLE
Download or read book Who's Your Gladys? written by Marilyn SUTTLE and published by AMACOM Div American Mgmt Assn. This book was released on 2009-09-09 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every customer-oriented business has its own Gladys—someone who demands more than most companies are able or willing to give, one who pushes front-line service representatives’ buttons, one who requires a higher degree of skill to manage. One who—let’s just say it—can be difficult. Yet how is it that some businesses prove able not only to satisfy their “Gladys”, but turn her into one of their most loyal, utterly pleased customers? Filled with inspiring real-life case studies, Who’s Your Gladys? reveals how large and small companies from a variety of industries avoid creating difficult customers in the first place. Readers will discover how they can: • Create a culture that values compassionate connection with their customers • Use creative problem solving and emotional management skills to turn challenging situations into opportunities to strengthen relationships • Form strong bonds by paying close attention to people’s needs • Customize service to different market segments • Cement unbreakable customer relationships with absolutely anyone.
Download or read book Celebrate written by Pippa Middleton and published by . This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Celebrate by Pippa Middleton is a comprehensive seasonal guide to simple and creative entertaining. It is a useful, practical and inspiring journey into British-themed occasions, focusing on tradition and ritual and the importance of bringing friends and family together. Including recipes, crafts, games and tips on entertaining, it will take you from Bonfire Night to New Year's Eve, Children's Parties to Barbecues and everything in between, with ideas and occasions to look forward to throughout the year. .
Download or read book Celebrate! written by Sheila Lukins and published by Workman Publishing. This book was released on 2003-01-01 with total page 436 pages. Available in PDF, EPUB and Kindle. Book excerpt: Filled with forty-six festive menus that are perfect for a variety of holidays or special occasions, a new cookbook by the author of The Silver Palate Cookbook includes 350 delicious, foolproof recipes that include such dishes as Maple Ginger Turkey with Cornbread Chorizo Stuffing, Orange Sorbet, and and many more. Simultaneous.
Book Synopsis Celebrate Chinese New Year by : Carolyn Otto
Download or read book Celebrate Chinese New Year written by Carolyn Otto and published by National Geographic Books. This book was released on 2009 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: Simple text and color images present various aspects of the Chinese New Year celebration, including red decorations, the exchange of poems, Festival of Lanterns, Dragon Dance, fireworks, parades, feasts, and the remembrance of ancestors.
Book Synopsis Celebrations; the Complete Book of American Holidays by : Robert J. Myers
Download or read book Celebrations; the Complete Book of American Holidays written by Robert J. Myers and published by Doubleday Books. This book was released on 1972 with total page 424 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cultural and historical background and traditions of forty-five major American holidays, both secular and religious, Christian and Jewish.
Author :Creative Publishing International Publisher :Creative Publishing International ISBN 13 :9780865731844 Total Pages :180 pages Book Rating :4.7/5 (318 download)
Book Synopsis Celebrate Holiday Crafts Throughout the Year by : Creative Publishing International
Download or read book Celebrate Holiday Crafts Throughout the Year written by Creative Publishing International and published by Creative Publishing International. This book was released on 1999-03 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents step-by-step, illustrated instructions for approximately seventy crafts for New Year's Day, Valentine's Day, St. Patrick's Day, Passover, Easter, Mother's Day, Father's Day, Independence Day, Halloween, Thanksgiving, Hanukkah, and Christmas.
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