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Author : Gerardus Blokdyk
Publisher :
ISBN 13 : 9781489190161
Total Pages : 0 pages
Book Rating : 4.1/5 (91 download)
Download or read book Capacity management Complete Self-Assessment Guide written by Gerardus Blokdyk and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Blokdyk
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781974046270
Total Pages : 122 pages
Book Rating : 4.0/5 (462 download)
Download or read book Capacity Management Complete Self-assessment Guide written by Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2017-07-30 with total page 122 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do we maintain Capacity management's Integrity? What are the expected benefits of Capacity management to the business? What would be the goal or target for a Capacity management's improvement team? Do the Capacity management decisions we make today help people and the planet tomorrow? What management system can we use to leverage the Capacity management experience, ideas, and concerns of the people closest to the work to be done? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Capacity management assessment. All the tools you need to an in-depth Capacity management Self-Assessment. Featuring 627 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Capacity management improvements can be made. In using the questions you will be better able to: - diagnose Capacity management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Capacity management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Capacity management Scorecard, you will develop a clear picture of which Capacity management areas need attention. Included with your purchase of the book is the Capacity management Self-Assessment downloadable resource, which contains all questions and Self-Assessment areas of this book in a ready to use Excel dashboard, including the self-assessment, graphic insights, and project planning automation - all with examples to get you started with the assessment right away. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help.
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9781489140166
Total Pages : pages
Book Rating : 4.1/5 (41 download)
Download or read book Capacity Management Complete Self-Assessment Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2017-07-22 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: How do we maintain Capacity management's Integrity? What are the expected benefits of Capacity management to the business? What would be the goal or target for a Capacity management's improvement team? Do the Capacity management decisions we make today help people and the planet tomorrow? What management system can we use to leverage the Capacity management experience, ideas, and concerns of the people closest to the work to be done? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Capacity management assessment. All the tools you need to an in-depth Capacity management Self-Assessment. Featuring 627 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Capacity management improvements can be made. In using the questions you will be better able to: - diagnose Capacity management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Capacity management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Capacity management Scorecard, you will develop a clear picture of which Capacity management areas need attention. Included with your purchase of the book is the Capacity management Self-Assessment downloadable resource, which contains all questions and Self-Assessment areas of this book in a ready to use Excel dashboard, including the self-assessment, graphic insights, and project planning automation - all with examples to get you started with the assessment right away. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help.
Author : Gerardus Blokdyk
Publisher :
ISBN 13 : 9781489191069
Total Pages : 0 pages
Book Rating : 4.1/5 (91 download)
Download or read book Service Capacity Management Complete Self-Assessment Guide written by Gerardus Blokdyk and published by . This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Capacity Management Complete Self-Assessment Guide.
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9781489141064
Total Pages : pages
Book Rating : 4.1/5 (41 download)
Download or read book Service Capacity Management Complete Self-Assessment Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2017-09-09 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This exclusive Service Capacity Management Self-Assessment will make you the established Service Capacity Management domain Expert by revealing just what you need to know to be fluent and ready for any Service Capacity Management challenge. How do I reduce the effort in the Service Capacity Management work to be done to get problems solved? How can I ensure that plans of action include every Service Capacity Management task and that every Service Capacity Management outcome is in place? How will I save time investigating strategic and tactical options and ensuring Service Capacity Management opportunity costs are low? How can I deliver tailored Service Capacity Management advise instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerardus Blokdyk. Blokdyk ensures all Service Capacity Management essentials are covered, from every angle: the Service Capacity Management Self-Assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that Service Capacity Management outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Service Capacity Management practitioners. Their mastery, combined with the uncommon elegance of the Self-Assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Service Capacity Management are maximized with professional results. Your purchase includes access to the $249 value Service Capacity Management Self-Assessment Dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Author : Gerardus Blokdyk
Publisher :
ISBN 13 : 9781489190949
Total Pages : 0 pages
Book Rating : 4.1/5 (99 download)
Download or read book Patient Throughput and Capacity Management Complete Self-Assessment Guide written by Gerardus Blokdyk and published by . This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Patient Throughput and Capacity Management Complete Self-Assessment Guide.
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9781489145536
Total Pages : pages
Book Rating : 4.1/5 (455 download)
Download or read book Capacity Planning Complete Self-Assessment Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2017-05-22 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Are accountability and ownership for Capacity Planning clearly defined? Does Capacity Planning analysis isolate the fundamental causes of problems? What are specific Capacity Planning Rules to follow? What is our Capacity Planning Strategy? Is maximizing Capacity Planning protection the same as minimizing Capacity Planning loss? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Capacity Planning assessment. Featuring 619 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Capacity Planning improvements can be made. In using the questions you will be better able to: - diagnose Capacity Planning projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Capacity Planning and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Capacity Planning Scorecard, you will develop a clear picture of which Capacity Planning areas need attention. Included with your purchase of the book is the Capacity Planning Self-Assessment downloadable resource, containing all 619 questions and Self-Assessment areas of this book. This helps with ease of (re-)use and enables you to import the questions in your preferred Management or Survey Tool. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help. This Self-Assessment has been approved by The Art of Service as part of a lifelong learning and Self-Assessment program and as a component of maintenance of certification. Optional other Self-Assessments are available. For more information, visit http: //theartofservice.com
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9781489140944
Total Pages : pages
Book Rating : 4.1/5 (49 download)
Download or read book Patient Throughput and Capacity Management Complete Self-Assessment Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2017-09-09 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This exclusive Patient Throughput and Capacity Management Self-Assessment will make you the reliable Patient Throughput and Capacity Management domain Standout by revealing just what you need to know to be fluent and ready for any Patient Throughput and Capacity Management challenge. How do I reduce the effort in the Patient Throughput and Capacity Management work to be done to get problems solved? How can I ensure that plans of action include every Patient Throughput and Capacity Management task and that every Patient Throughput and Capacity Management outcome is in place? How will I save time investigating strategic and tactical options and ensuring Patient Throughput and Capacity Management opportunity costs are low? How can I deliver tailored Patient Throughput and Capacity Management advise instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerardus Blokdyk. Blokdyk ensures all Patient Throughput and Capacity Management essentials are covered, from every angle: the Patient Throughput and Capacity Management Self-Assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that Patient Throughput and Capacity Management outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Patient Throughput and Capacity Management practitioners. Their mastery, combined with the uncommon elegance of the Self-Assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Patient Throughput and Capacity Management are maximized with professional results. Your purchase includes access to the $249 value Patient Throughput and Capacity Management Self-Assessment Dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Author : Gerardus Blokdyk
Publisher :
ISBN 13 : 9781489195531
Total Pages : 0 pages
Book Rating : 4.1/5 (955 download)
Download or read book Capacity Planning Complete Self-Assessment Guide written by Gerardus Blokdyk and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Gerardus Blokdyk
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781986999755
Total Pages : 138 pages
Book Rating : 4.9/5 (997 download)
Download or read book Capacity Management Information System written by Gerardus Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2018-04 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: Can we do Capacity Management Information System without complex (expensive) analysis? Do we monitor the Capacity Management Information System decisions made and fine tune them as they evolve? What are the usability implications of Capacity Management Information System actions? Is Capacity Management Information System linked to key business goals and objectives? Is Capacity Management Information System Required? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Capacity Management Information System investments work better. This Capacity Management Information System All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Capacity Management Information System Self-Assessment. Featuring 711 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Capacity Management Information System improvements can be made. In using the questions you will be better able to: - diagnose Capacity Management Information System projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Capacity Management Information System and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Capacity Management Information System Scorecard, you will develop a clear picture of which Capacity Management Information System areas need attention. Your purchase includes access details to the Capacity Management Information System self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655316602
Total Pages : 274 pages
Book Rating : 4.3/5 (166 download)
Download or read book Component Capacity Management the Ultimate Step-By-Step Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-07-21 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: How will you know that the Component Capacity Management project has been successful? Is there a critical path to deliver Component Capacity Management results? Have you identified your Component Capacity Management key performance indicators? Can Management personnel recognize the monetary benefit of Component Capacity Management? What vendors make products that address the Component Capacity Management needs? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Component Capacity Management investments work better. This Component Capacity Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Component Capacity Management Self-Assessment. Featuring 700 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Component Capacity Management improvements can be made. In using the questions you will be better able to: - diagnose Component Capacity Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Component Capacity Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Component Capacity Management Scorecard, you will develop a clear picture of which Component Capacity Management areas need attention. Your purchase includes access details to the Component Capacity Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard, and... - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation ...plus an extra, special, resource that helps you with project managing. INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author : Gerardus Blokdyk
Publisher :
ISBN 13 : 9781489197832
Total Pages : 0 pages
Book Rating : 4.1/5 (978 download)
Download or read book Resource management Complete Self-Assessment Guide written by Gerardus Blokdyk and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Gerardus Blokdyk
Publisher :
ISBN 13 : 9781489193674
Total Pages : 0 pages
Book Rating : 4.1/5 (936 download)
Download or read book IT Operations Management Complete Self-Assessment Guide written by Gerardus Blokdyk and published by . This book was released on 2017 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT Operations Management Complete Self-Assessment Guide.
Author : Adam Grummit
Publisher : Van Haren
ISBN 13 : 9087535198
Total Pages : 234 pages
Book Rating : 4.0/5 (875 download)
Download or read book Capacity Management - A Practitioner Guide written by Adam Grummit and published by Van Haren. This book was released on 2009-07-29 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the world’s most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost. In times of mean, frugal economic measures, it is essential to focus on those practices that are effective and yield practical results. In enlightened times of sustainability, it is also a requirement to find solutions that satisfy the criteria for 'greenness'. This excellent title shows how Capacity Management works not only within an IT environment but also why it is pivotal in meeting high profile business demands. Aligns with ISO/IEC 20000 and ITIL® ISO/IEC lists a set of required capacity management deliverables ITIL outlines what should be done in capacity management this book starts to describe how to do it Covers details of what capacity management is all about: what is capacity management why do it – benefits and cost-benefit analysis how to do it – data-flows and activities who does it – roles and perspectives implementation, maintenance, improvement, tools Provides comprehensive templates and checklists: objectives, interfaces and data-flows, sub-practices and activities metrics, application sizing parameters, data for modelling deliverables, reports, CMMI levels, KPIs, risk matrix sample capacity plan
Author : Gerardus Blokdyk
Publisher :
ISBN 13 : 9781489191083
Total Pages : 0 pages
Book Rating : 4.1/5 (91 download)
Download or read book Collaborative Work Management Complete Self-Assessment Guide written by Gerardus Blokdyk and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Gerardus Blokdyk
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781546977070
Total Pages : 114 pages
Book Rating : 4.9/5 (77 download)
Download or read book Capability Management Complete Self-Assessment Guide written by Gerardus Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2017-05-27 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: Think about the kind of project structure that would be appropriate for your Capability management project. should it be formal and complex, are can it be less formal and relatively simple? How can we improve Capability management? How would one define Capability management leadership? When a Capability management manager recognizes a problem, what options are available? What prevents me from making the changes I know will make me a more effective Capability management leader? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Capability management assessment. Featuring 607 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Capability management improvements can be made. In using the questions you will be better able to: - diagnose Capability management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Capability management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Capability management Scorecard, you will develop a clear picture of which Capability management areas need attention. Included with your purchase of the book is the Capability management Self-Assessment downloadable resource, containing all 607 questions and Self-Assessment areas of this book. This helps with ease of (re-)use and enables you to import the questions in your preferred Management or Survey Tool. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help. This Self-Assessment has been approved by The Art of Service as part of a lifelong learning and Self-Assessment program and as a component of maintenance of certification. Optional other Self-Assessments are available. For more information, visit http://theartofservice.com
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9781489147837
Total Pages : pages
Book Rating : 4.1/5 (478 download)
Download or read book Resource Management Complete Self-Assessment Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-01-05 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Does Resource management analysis show the relationships among important Resource management factors? How do we ensure that implementations of Resource management products are done in a way that ensures safety? What situation(s) led to this Resource management Self Assessment? What business benefits will Resource management goals deliver if achieved? Who sets the Resource management standards? This best-selling Resource management self-assessment will make you the reliable Resource management domain master by revealing just what you need to know to be fluent and ready for any Resource management challenge. How do I reduce the effort in the Resource management work to be done to get problems solved? How can I ensure that plans of action include every Resource management task and that every Resource management outcome is in place? How will I save time investigating strategic and tactical options and ensuring Resource management opportunity costs are low? How can I deliver tailored Resource management advise instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Resource management essentials are covered, from every angle: the Resource management self-assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that Resource management outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Resource management practitioners. Their mastery, combined with the uncommon elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Resource management are maximized with professional results. Your purchase includes access details to the Resource management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
