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Buyer Seller Interaction Patterns During Ongoing Service Exchange
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Book Synopsis Procuring Complex Performance by : Nigel Caldwell
Download or read book Procuring Complex Performance written by Nigel Caldwell and published by Routledge. This book was released on 2010-09-13 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the management of Procuring Complex Performance (PCP) in large-scale programmes that includes the downstream support phase in sectors such as construction, healthcare, transport, aerospace, marine and defence. It brings together a series of edited chapters to explain why the traditional combination of linear project management and highly detailed contracts are now unsuited to the dynamics of emerging customer requirements based on performance and outcome. Working with leading business professors across the UK and Europe, Caldwell and Howard present the case for why large-scale programmes of world class organizations often represent a shifting frontier between the boundaries of public-private provision and silos of operations expertise. Adopting a procurement perspective, the authors explain how complex performance means not just coping with the dynamics of buyer-supplier relationships, but incorporates the shift from production orientation towards availability of bundled services such as maintenance and upgrade delivered over extended, often multi-decade timeframes. The strength of ‘PCP’ is its empirical case-based support for new business models based on through-life management, availability contracting and service support which challenge simplistic notions of dyadic, hierarchical relationships and transfer of risk to the supply base. This unique publication is essential reading for scholars and practitioners seeking to understand the context of innovation and supply as a coordinated and integrated approach to managing and procuring complex performance.
Book Synopsis Case Study Methodology in Business Research by : Jan Dul
Download or read book Case Study Methodology in Business Research written by Jan Dul and published by Routledge. This book was released on 2008 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: A complete guide for how to design and conduct theory-testing and other case studies, this text sets out structures and guidelines that assist students and researchers from a wide range of disciplines to develop their case study research in a consistent and rigorous manner.
Book Synopsis The Purchasing of Maintenance Service Delivery in the Dutch Social Housing Sector by : Johan Hendrik van Mossel
Download or read book The Purchasing of Maintenance Service Delivery in the Dutch Social Housing Sector written by Johan Hendrik van Mossel and published by IOS Press. This book was released on 2008 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reveals the essential determinants of maintenance service quality in order to promote tenant satisfaction. This title develops commodity strategies for the purchasing of maintenance services which make its optimization possible from the perspective of tenant satisfaction.
Book Synopsis Organizing Marketing and Sales by : Per Andersson
Download or read book Organizing Marketing and Sales written by Per Andersson and published by Emerald Group Publishing. This book was released on 2018-05-29 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizing Marketing and Sales offers case studies to demonstrate in detail the kinds of challenges faced by multinational, multiproduct firms. It also draws upon theoretical perspectives in order to examine contemporary challenges in marketing and sales organization.
Book Synopsis System Markets, Indirect Network Effects in Action or Inaction? by : Jeroen L.G. Binken
Download or read book System Markets, Indirect Network Effects in Action or Inaction? written by Jeroen L.G. Binken and published by Jeroen L.G. Binken. This book was released on 2010-10-01 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Customer-Oriented Global Supply Chains: Concepts for Effective Management by : Eyob, Ephrem
Download or read book Customer-Oriented Global Supply Chains: Concepts for Effective Management written by Eyob, Ephrem and published by IGI Global. This book was released on 2012-03-31 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book provides insights and supports executives, middle managers and practitioners concerned with the management of supply chain with expertise, knowledge, information and organizational management development in different types of industries"--Provided by publisher.
Book Synopsis Informedness and Customer-centric Revenue Management by : Ting Li
Download or read book Informedness and Customer-centric Revenue Management written by Ting Li and published by . This book was released on 2009 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: The recent pervasive adoption of modern IT in the marketplace has profoundly changed information availability to customers and firms. This improved information endowment results in changes in consumer behavior and corporate strategy. This dissertation proposes new theoretical perspectives - firm informedness, customer informedness, and informedness through learning - to re-conceptualize the decision making process of customer-centric revenue management. It consists of three studies. First, using multiple cases in which firms adopt smart cards and mobile technologies in America, Europe, and Asia, we examine the value creation process of the firm using the explanation of firm informedness and investigate how it advances revenue management. Second, we test the theory of consumer informedness and examine heterogeneity in consumer preferences using stated choice experiments. We find the evidence for trading down and trading out behavior and show that the use of mobile ticketing technologies can help firms to build a hyper-differentiated transport market. Finally, using a computational simulation, we explore the opportunity for devising service offerings to capture profitable consumer responses, considering demand-driven revenue and capacity-management. Overall, this research introduces methods, models, and guidelines for organizations to strategize the informational challenge, make informed decisions, and create transformational values to win in today's competitive network environment.
Book Synopsis The Palgrave Handbook of Humanitarian Logistics and Supply Chain Management by : Gyöngyi Kovács
Download or read book The Palgrave Handbook of Humanitarian Logistics and Supply Chain Management written by Gyöngyi Kovács and published by Springer. This book was released on 2017-10-13 with total page 759 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focusing on the specific challenges of research design and exploring the opportunities of conducting research in humanitarian logistics and supply chain management, this handbook is a significant contribution to future research. Chapters include extensive descriptions of methods used, highlighting their advantages and disadvantages, and the challenges in scoping, sampling, collecting and analysing data, as well as ensuring the quality of studies. Covering a wide variety of topics including risk and resilience and the impact of humanitarian logistics on capacity building, sustainability and the local economy, it also explores the need for scalability and co-ordination in the humanitarian network. Contributors provide important insight on future directions and offer crucial guidance for researchers conducting projects within the field.
Book Synopsis Buying Business Services by : Björn Axelsson
Download or read book Buying Business Services written by Björn Axelsson and published by Wiley. This book was released on 2002-04-12 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Purchasing is a function of growing interest and importance within most companies and organisations. We also live in a society where services are being produced and consumed as never before. This book aims to discuss the procurement of services in the context of the company as a whole, looking at both the integration of purchasing within the companies flow of activities and the system of supply chains which can affect the conditions for purchasing behaviour.
Book Synopsis The Sustainable Global Marketplace by : Mary Conway Dato-on
Download or read book The Sustainable Global Marketplace written by Mary Conway Dato-on and published by Springer. This book was released on 2014-10-27 with total page 564 pages. Available in PDF, EPUB and Kindle. Book excerpt: Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Among its services to members and the community at large, the Academy offers conferences, congresses and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complimenting the Academy’s flagship journals, the Journal of the Academy of Marketing Science (JAMS) and AMS Review. Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science. This volume includes the full proceedings from the 2011 Academy of Marketing Science (AMS) Annual Conference held in Coral Gables, Florida, entitled The Sustainable Global Marketplace.
Book Synopsis Supply Chain Management for Humanitarians by : Ira Haavisto
Download or read book Supply Chain Management for Humanitarians written by Ira Haavisto and published by Kogan Page Publishers. This book was released on 2016-08-03 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: Supply Chain Management for Humanitarians provides an in-depth insight into the management of supply chains in the context of humanitarian logistics. This accessible and practical book considers humanitarian logistics from a strategic and operational perspective. The overarching theme is collaboration and coordination, one of the biggest challenges in the humanitarian community. Supply Chain Management for Humanitarians takes a problem-based learning approach, featuring real cases and examples from leading organizations including Oxfam, Unicef, and The Red Cross. Each chapter is self-standing, relating the content in each chapter to the supply chain as a whole. This enables the reader to easily dip into different sections. At the end of each chapter, there is a case study written by a leading practitioner currently working in the humanitarian field. Supply Chain Management for Humanitarians fills a much needed gap in the market and is essential reading for humanitarians worldwide.
Book Synopsis Innovation in a High Technology B2B Context by : Monika Maria Möhring
Download or read book Innovation in a High Technology B2B Context written by Monika Maria Möhring and published by Springer Science & Business. This book was released on 2014-04-18 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Investment goods and services require the particular acceptance of buying, technical and strategic departments in customer organisations. The empirical evidence of large scale consumer (B2C) studies therefore bear no validity for B2B decision scenarios in large corporations. Monika Maria Möhring draws on deep insight in an industry-leading multinational corporation's automation, IT, MRO, warehousing and process innovation projects. She scrutinises the build-up and optimisation of sustainable supply relationships. This book depicts the idea, testing, and use of a comprehensive research agenda and methodology for value networks and dyads therein. It introduces a diagnostic industry-proven scorecard and highlights its application for managerial governance of strategic supply chains.
Book Synopsis Customer Relationship Management Strategies in the Digital Era by : Nas?r, Süphan
Download or read book Customer Relationship Management Strategies in the Digital Era written by Nas?r, Süphan and published by IGI Global. This book was released on 2015-03-31 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today’s global economy, social media and technological advances have changed the way businesses interact with their clientele. With new forms of communication and IT practices, companies seek innovative practices for maintaining their consumer loyalty. Customer Relationship Management Strategies in the Digital Era blends the literature from the fields of marketing and information technology in an effort to examine the effect that technological advances have on the interaction between companies and their customers Through chapters and case studies, this publication discusses the importance of achieving competitive advantage through implementing relationship marketing practices and becoming consumer-centric. This publication is an essential reference source for researchers, professionals, managers, and upper level students interested in understanding customer loyalty in a technology-focused society.
Book Synopsis Organizational Buying Behaviour by : Michael J. Baker
Download or read book Organizational Buying Behaviour written by Michael J. Baker and published by Springer. This book was released on 2016-01-07 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: The markets which most managers operate in today are subject to rapid change, making it vitally important to know as much about the behaviour of their customers as possible. This book looks at the behaviour of the organizational customer and is designed to help the industrial marketing manager understand and predict his customers' behaviour effectively. It is based on a distillation of the views of academic researchers who have investigated organizational buying decisions over the last twenty years or so, but the discussion is always pragmatic and is strongly influenced by the real industrial consultancy problems which the authors have faced. Extended case histories of specific buying decisions are used to illustrate the discussion, and an annotated bibliography makes this a useful source reference for those wishing to study organizational buying decisions further.
Book Synopsis Getting New Things Done by : David Obstfeld
Download or read book Getting New Things Done written by David Obstfeld and published by Stanford University Press. This book was released on 2017-07-25 with total page 390 pages. Available in PDF, EPUB and Kindle. Book excerpt: Our networks—and how we work them—create vital ties that bind. Organizations recognize and reward this fact by leaning ever more heavily on collaboration, particularly when it comes to getting new things done. This book offers a framework that explains how innovators use network processes to broker knowledge and mobilize action. How well they do so directly influences the outcome of attempts to innovate, especially when a project is not tied to prescribed organizational routines. An entrepreneur launches a business. A company rolls out a new product line. Two firms form a partnership. These instances and many more like them dot today's business landscape. And yet, we understand little about the social dimension of these undertakings. Disentangling brokerage from network structure and building on his theoretical work regarding tertius iungens, David Obstfeld explains how actors with diverse interests, expertise, and skills leverage their personal and intellectual connections to create new ventures and products with extraordinary results.
Book Synopsis Criticality of the Rare Earth Elements: Current and Future Sources and Recycling by : Simon M. Jowitt
Download or read book Criticality of the Rare Earth Elements: Current and Future Sources and Recycling written by Simon M. Jowitt and published by MDPI. This book was released on 2018-07-10 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a printed edition of the Special Issue "Criticality of the Rare Earth Elements: Current and Future Sources and Recycling" that was published in Resources
Book Synopsis The Market Revolution and its Limits by : Alan Shipman
Download or read book The Market Revolution and its Limits written by Alan Shipman and published by Routledge. This book was released on 2002-01-22 with total page 518 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Market Revolution and its limits summarises why many economists believe that markets are best. It explores how even 'market failures' can be given market solutions, and asks why market ideas seem to have taken such a firm hold. Non-polemical in its approach, this book provides a comprehensive appraisal of the market and its alternatives, backed up with empirical international illustrations. Shipman concludes that the 'revolution' lies in redefining the market process rather than the market outcome.
