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Business Process Improvement The Breakthrough Strategy For Total Quality Productivity And Competitiveness
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Book Synopsis Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness by : H. James Harrington
Download or read book Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness written by H. James Harrington and published by McGraw Hill Professional. This book was released on 1991-04-22 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: America is in trouble, there is no doubt about it. Here is perhaps the best proof: We are now experiencing the first generation in our history in which children will reach adulthood in a poorer economic climate than thatenjoyed by their parents.
Book Synopsis The Power of Business Process Improvement by : Susan Page
Download or read book The Power of Business Process Improvement written by Susan Page and published by AMACOM. This book was released on 2015-11-04 with total page 407 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides business professionals with the clearest, easiest roadmap to achieving highly effective departments and organizations. Are you baffled by how your department can keep making the same mistakes? Do you feel you have been climbing an unending, uphill battle trying to focus your employees’ limited time on more valuable work? These obstacles are so common in business that the solution to getting past them even has a name--business process improvement (BPI). Thankfully, though, you don’t have to be a BPI expert to resolve these situations and find the results your business needs to find success again. Written by experienced process analyst Susan Page, The Power of Business Process Improvement is the resource you need to find a simple, bottom-line approach to process improvement work. By implementing its proven 10-step method, you will be able to: Eliminate duplication and bureaucracy Control costs Establish internal controls to reduce human error Test and rework the process before introducing it Implement the changes Complete with software suggestions, quizzes, a comparison of industry improvement methods, and examples to help you apply the ideas, The Power of Business Process Improvement is your solution to turning your business into the well-oiled machine you know it can be.
Book Synopsis Business Process Improvement Toolbox by : Bjorn Andersen
Download or read book Business Process Improvement Toolbox written by Bjorn Andersen and published by Quality Press. This book was released on 2007-04-04 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: This best-seller is fully revised and updated! Its goal is still to give readers practical insight into how they can create a coherent business process improvement system. Author Bjørn Andersen works from the premise that consistently working on improving various aspects of how things are done, large and small, is the key to success for any organization.The first half presents an overall business process improvement model, with the ensuing chapters dealing with topics of understanding and modeling your current business processes, using performance measurement in improvement work, creating a business process improvement roadmap, and organizing for improvement work. The second half of the book presents the overall toolbox, followed by one chapter for each phase of the overall improvement model. For each of these phases, a selection of suitable tools is presented with background, steps to use them, and an example of their use. The final two chapters contain two more extensive case studies illustrating the use of the full methodology. And finally, a number of templates can be found at the very end of the book, templates that support most of the tools presented.This book is suitable for employees and managers at any organizational level in any type of industry, including service, manufacturing, and the public sector. It should also be useful as a textbook for students in courses relating to quality management and continuous improvement.
Book Synopsis Streamlined Process Improvement by : H. James Harrington
Download or read book Streamlined Process Improvement written by H. James Harrington and published by McGraw Hill Professional. This book was released on 2011-07-19 with total page 431 pages. Available in PDF, EPUB and Kindle. Book excerpt: “The Business Process Improvement methodology established by Dr. H. James Harrington and his group brings revolutionary improvement not only in quality of products and services, but also in the business processes.” —Professor Yoshio Kondo The Book That Goes Beyond Six Sigma and Lean . . . The Next Evolutionary Step in Business Process Management “Don’t design for Six Sigma—design for maximum performance.” H. James Harrington How would you like to streamline your operations, lower your costs, improve your quality, and increase your profits—all at the same time? It’s not an impossible dream. It’s the next evolutionary breakthrough in process improvement that goes beyond Process Reengineering, TRIZ, Six Sigma, and Lean to deliver actual, quantifiable results. And now it’s yours. Streamlined Process Improvement (SPI) is the powerful new program developed by H. James Harrington. After 40 years of improving processes for IBM, Ernst & Young, the Chinese government, and many other private and governmental organizations, Harrington has become the go-to leader in the field. His revolutionary guide shows you how to: Discover the latest process tools—to make faster, more dramatic improvements using the revolutionary PASIC improvement methodology Use walk-through questionnaires and checklists—to streamline your job, resulting in optimum value to your stakeholders Use the newest methodologies—including simulation modeling, risk analysis, Five Ss, Process Innovation, Information Technology, Lean, and Six Sigma—to take your business to the next level Increase innovation—to drive growth and profits for many years to come Harrington’s groundbreaking system is organized and explained step by step to help you achieve maximum results with a minimum of stress. His simple PASIC approach shows you how to Plan, Analyze, Streamline, Implement, and Continuously Improve throughout the entire process. He walks you through the basics of how to analyze each process, how to decide which to focus on first, and how to prepare for organizational change. You’ll be surprised by just how quickly you can make things run more efficiently and effectively. With Harrington’s proven techniques, you can sell your products and services at a lower price, satisfy your customers, make work more enjoyable for your employees, and still earn greater profits than your competitors. This powerful process guide is the definitive handbook for operations managers, quality consultants, Six Sigma practitioners, knowledge workers, and Lean thinkers for a new generation.
Book Synopsis Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement by : H. James Harrington
Download or read book Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement written by H. James Harrington and published by McGraw Hill Professional. This book was released on 1997-04 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: Enables you to improve quality, productivity, and competitiveness the business process improvement way. This workbook shows you how to: understand and set process improvement goals; eliminate bureaucracies, duplication, and obsolescence; evaluate information management; research cycle time; analyze functions and tasks in administration; and more.
Book Synopsis Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness by : H. James Harrington
Download or read book Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness written by H. James Harrington and published by McGraw Hill Professional. This book was released on 1991-04-22 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Operational Excellence by : James William Martin
Download or read book Operational Excellence written by James William Martin and published by CRC Press. This book was released on 2021-01-27 with total page 469 pages. Available in PDF, EPUB and Kindle. Book excerpt: Operational Excellence, Second Edition – Breakthrough Strategies for Improving Customer Experience and Productivity brings together leading-edge tools, methods, and concepts to provide process improvement experts a reference to improve their organization’s quality, productivity, and customer service operations. Its major topics include alignment of strategy to the design of supporting systems to meet customer expectations, manage capacity, and improve performance. It provides a concise and practical reference for operational excellence. Its fourteen chapters lead a reader through the latest tools, methods, and concepts currently used to capture "voice of" customers, partners, and other stakeholders, new strategies for the application of Lean, Six Sigma, as well as product and service design across diverse industries, including manufacturing to financial services. This book operates from three premises: Organizations can increase competitiveness in an era of globalization through the application of "voice-of" applications, Design Thinking, the integration of the Information Technology Ecosystem’s new tools and methods integrated with proven Lean and Six Sigma applications Operational performance correlates to an organization’s financial, operational, and resultant productivity, as well as with shareholder economic value add (EVA) metrics and can be measured and improved using the methods in this book Value-adding activities and disciplines discussed are global and applicable to every organization A PRACTICAL TOOL FOR REAL-WORLD APPLICATION New topics are introduced in the second edition. These include Design Thinking, the "voice-of" Information Technology Ecosystems, Big Data applications, and Robotic Process Automation. Key topics from the first edition remain. These include Design-for-Six-Sigma (DFSS), Lean and Six Sigma methods, productivity analysis, operational assessments, project management, and other supporting topics. Each chapter contains tools and methods that will help readers identify areas for operational improvements. It contains ~300 figures, tables, and checklists to help increase organizational productivity. Practical examples are integrated through the book.
Book Synopsis Successful Business Process Management by : Paula Berman
Download or read book Successful Business Process Management written by Paula Berman and published by AMACOM. This book was released on 2014-04-23 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book has done all the homework for you and provides a succinct, accessible overview on the training and tools available for process improvement that fills that gap of being not too rigid nor too blasé. Too few standard procedures within an organization and inefficiency will inevitably ensue. But too many, and creativity is stifled. This catch-22 is enough to make heads spin! How does one settle on the perfect mix that will streamline activities and create smooth workflows? In Successful Business Process Management, you will discover step-by-step instructions that explain how to: Overcome resistance and apathy to standard procedures Take a systematic rather than ad hoc approach to process management Design key processes and capture them in documented procedures Revise existing processes when feasible Roll out the changes so people know what to do Embed them in the organization for reliable outcomes With the increasingly complex organizations of the twenty-first century, it is vital that companies have standard, documented processes and procedures in order to achieve high levels of quality and productivity--yet they can’t afford to dampen the innovation that got them on the map in the first place. Successful Business Process Management will show you how to get it just right.
Book Synopsis Process Improvement Simplified by : James B. King
Download or read book Process Improvement Simplified written by James B. King and published by Quality Press. This book was released on 2014-03-29 with total page 143 pages. Available in PDF, EPUB and Kindle. Book excerpt: Process Improvement Simplified is written for leaders and managers of organizations or enterprises who: Are struggling with their organization’s success Are not satisfied with the current state Are striving to be number one Have heard about the negatives or positives of process improvement (PI) but have never implemented it But PI is not a panacea; it takes leadership commitment and involvement, plus organizational behavior modification so that PI becomes a disciplined way of life. It entails hard work through dealing with nitty-gritty details. PI is not just a problem-solving methodology or another quality control tool. In fact, it is not a quality improvement tool like statistical process control or Six Sigma. It is a systematic approach to focus, measure, and redesign a critical process of any organization in order to reduce waste and achieve breakthrough improvement for that process. In this approach, personnel from other functions within the organization will be involved to ensure that the needs of customers and suppliers of the process are correctly reflected and supported. This is a how-to book with simple examples. A step-by-step method of implementing PI is presented using the example of running a restaurant business.
Book Synopsis Business Process Improvement by : Harrington
Download or read book Business Process Improvement written by Harrington and published by Tata McGraw-Hill Education. This book was released on 2005-04 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The time is ripe for Business Process Improvement. This step-by-step guide shows you how to implement process in your support and service organizations by modifying simple techniques that the manufacturing sector has been using for years, as well as new ones developed just for the white-collar environment. BPI is not an untried theory; it is a proven process developed by Ernst & Young, the world s leading professional service firm, with over 80,000 employees around the world. Companies such as IBM, Corning Glass, and Boeing have already embraced this new approach and seen some startling improvements.
Book Synopsis Business Process Change by : Paul Harmon
Download or read book Business Process Change written by Paul Harmon and published by Morgan Kaufmann. This book was released on 2019-02-28 with total page 534 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Change: A Business Process Management Guide for Managers and Process Professionals, Fourth Edition, provides a balanced view of the field of business process change. Bestselling author and renowned expert in the field Paul Harmon offers concepts, methods, cases for all aspects, and phases of successful business process improvement. Students and professionals alike will benefit from the comprehensive coverage and customizable, integrated approach to broad business process management that focuses on improving efficiency and productivity. In this updated Edition, particular attention is paid to the impact of disruptive technology on business and the need for agile transformation. Covers Business Process Management Systems and the integration of process redesign and Six Sigma Explores how different process elements fit together, including the human aspects of process redesign Presents best-practice methodologies that can be applied and tailored to an organization’s specific needs Offers invaluable, detailed case studies demonstrating how these key methods are implemented
Book Synopsis The Power of Business Process Improvement by : Susan Page
Download or read book The Power of Business Process Improvement written by Susan Page and published by . This book was released on 2013-07 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you are baffled by why your company makes the same errors, would like to focus your employees' limited time on more valuable work, struggle to resolve an issue you know little about, or make sense of overwhelming new responsibilities-the answer to all of these common challenges, and many more, is business process improvement (BPI). The Power of Business Process Improvement: The Workbook complements the author's popular book, The Power of Business Process Improvement, published by the American Management Association (AMA). In The Workbook, Susan Page offers a streamlined approach to BPI by providing the templates and tools necessary to help you quickly move through the proven 10-step formula leading your business to become more effective, efficient, and adaptable. Arranged in a results-oriented progression, use The Workbook individually or in a group setting to identify and prioritize the processes that need fixing, eliminate redundancy and bureaucracy, control costs, reduce errors, delight customers, and give your organization an edge on continuous improvement.
Book Synopsis Achieve Lasting Process Improvement by : Bennet Lientz
Download or read book Achieve Lasting Process Improvement written by Bennet Lientz and published by Routledge. This book was released on 2009-11-03 with total page 307 pages. Available in PDF, EPUB and Kindle. Book excerpt: Methods of improving business processes are developed on an ongoing basis, but few are successful. Common problems encountered include the failure of processes to meet expectations and the inability to sustain or replicate these business processes. Involvement of personnel at grassroots level, as well as at management level, is essential in implementing effective process improvement methods. The authors present a step-by-step approach to the issue of effective process improvement, offering more than 200 tips and guidelines as well as addressing specific common problems and issues. The strategy presented is to take a broad and intuitive, but learned view of process improvement methods, and the tactics expounded are based on guidelines, common faults, and lessons learned. The authors disparage process improvement operations that depend on jargon and the support of just upper management, and promote grassroots involvement and self-sustaining measurement, making this an essential guide for all with involvement in process improvement.
Book Synopsis Business Process Change by : Paul Harmon
Download or read book Business Process Change written by Paul Harmon and published by Morgan Kaufmann. This book was released on 2014-04-26 with total page 525 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach. New to this edition: How to develop business models and business process architecture How to integrate decision management models and business rules New material on service processes and on dynamic case management Learn to integrate various approaches in a broad business process management approach Extensive revision and update addresses Business Process Management Systems, and the integration of process redesign and Six Sigma Learn how all the different process elements fit together in this best first book on business process, now completely updated Tailor the presented methodology, which is based on best practices, to your organization’s specific needs Understand the human aspects of process redesign Benefit from all new detailed case studies showing how these methods are implemented
Book Synopsis Business Process Reengineering by : Henry J. Johansson
Download or read book Business Process Reengineering written by Henry J. Johansson and published by John Wiley & Sons. This book was released on 1994-12-05 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains how to go beyond the old way of thinking- beyond functional silos, cost cutting, even the simple notion of "teamwork"--To create a new core business process oriented company.
Book Synopsis White Space Revisited by : Geary A. Rummler
Download or read book White Space Revisited written by Geary A. Rummler and published by John Wiley & Sons. This book was released on 2009-12-14 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: When Improving Performance: Managing the White Space on the Organization Chart was published in 1990, it was lauded as the book that launched the Process Improvement revolution. This was the book that first detailed an approach that bridged the gaps between organization strategy, work processes and individual performance. Two decades later, White Space Revisited goes beyond a mere revision of that groundbreaking book and refocuses on the ultimate purpose of organizations, which is to create and sustain value.This book picks up where Improving Performance left off and shares what we have learned about process in the past 15 years since it was published and how the reader (primarily practitioners) can capitalize on these notions in their own pursuit of process excellence. White Space Revisited is a comprehensive resource that offers process and performance professionals a conceptual foundation, a thorough and proven methodology, a set of remarkable working tools for doing process work in a more significant way, and a series of candid observations about the practice of Business Process Management (BPM). The book’s time-tested methods, models, tools, and guidelines serve to align people, process, and technology White Space Revisited includes information on a wealth of vital topics and Describes the difference in impact of focusing on single processes vs. large scale improvements Provides an integrated step-by-step blueprint for designing, implementing, and sustaining process management Offers a detailed methodology for strategic and tactical process definition and improvement Spells out how to leverage the power of IT to optimize organizational performance Shows how to integrate the energy and value of Six Sigma, Process Improvement and Process Management into an effective Process Excellence Group
Book Synopsis Total Improvement Management: The Next Generation in Performance Improvement by : James Harrington
Download or read book Total Improvement Management: The Next Generation in Performance Improvement written by James Harrington and published by McGraw-Hill. This book was released on 1995 with total page 520 pages. Available in PDF, EPUB and Kindle. Book excerpt: That's the reason for this groundbreaking book. First, it shows why no single method will answer all an organization's problems. To optimize resource use and return on investment, you'll need to blend elements of total quality management, total productivity management, total cost management, total resource management, total technology management, and total business management methodologies.
