BiSL® - A Framework for Business Information Management - 2nd edition

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Author :
Publisher : Van Haren
ISBN 13 : 9087538774
Total Pages : 201 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis BiSL® - A Framework for Business Information Management - 2nd edition by : Frank van Outvorst

Download or read book BiSL® - A Framework for Business Information Management - 2nd edition written by Frank van Outvorst and published by Van Haren. This book was released on 2012-01-01 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Dutch, English. For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. This book describes a process framework for business information management: the Business Information Services Library (BiSL®) a public domain standard that is consistent with the IT Infrastructure Library (ITIL) and Application Services Library (ASL). BiSL establishes a bridge between IT and business processes, and between business information administrators and information managers. The BiSL process model provides an insight into all of the primary processes within their field of operations and into the relationship between the various processes. It offers a starting point for the improvement of these processes using best practices, amongst other things, and it provides uniform terminology. This book explains BiSL, a process framework for business information management, encompassing the best way to manage and execute business information management in day-to-day practice, and explains how the framework BiSL can help to improve business processes and the alignment of business and IT. Additional Training material is available for free for APMG accredited trainers. If you want to have this sent to you, please send an e-mail to: [email protected] Click here for an overview of the second of BiSL, the ASL BiSL Foundation s Business Information Services Library. https://www.youtube.com/watch?v=zABBrno62uo

Business Information Services Library (BISL): High-impact Strategies - What You Need to Know

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Author :
Publisher : Tebbo
ISBN 13 : 9781743046265
Total Pages : 672 pages
Book Rating : 4.0/5 (462 download)

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Book Synopsis Business Information Services Library (BISL): High-impact Strategies - What You Need to Know by : Kevin Roebuck

Download or read book Business Information Services Library (BISL): High-impact Strategies - What You Need to Know written by Kevin Roebuck and published by Tebbo. This book was released on 2011 with total page 672 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Information Services Library (BISL), previously known as Business Information Service Management Library, is a framework used for functional management and information management. BiSL is a public domain standard since 2005, governed by the ASL BiSL foundation (previously ASL Foundation). The framework describes a standard for processes within business information management at the strategy, management and operations level.. BiSL is closely related to the ITIL and ASL framework, yet the main difference between these frameworks is that ITIL and ASL focus on the supply side of information (the purpose of an IT organisation), whereas BiSL focuses on the demand side (arising from the end-user organisation). This book is your ultimate resource for Business Information Services Library (BISL). Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about Business Information Services Library (BISL) right away, covering: Business Information Services Library, Information technology management, Data proliferation, Information Lifecycle Management, Information repository, Storage virtualization, 25U Signal Support Systems Specialist, Aarohan, Accelops, Advanced planning and scheduling, Application Portfolio Management, Application Services Library, Autonomic Networking, Bachelor in Information Management, Banking BPO Services, Battle Command Knowledge System, Bizagi, Blind credential, Bonita Open Solution, Bricks and clicks, Building lifecycle management, Business informatics, Business Object Model, Business performance management, Business process management, PNMsoft, Business process outsourcing, Business record, Business service management, Business Technology Management, Business transaction performance, Business transformation, Business-to-business, Business-to-employee, Business-to-government, CA IT Process Automation Manager, Cable management, Capability Maturity Model, Capacity management, CatDV, Central Computer and Telecommunications Agency, Change Management (ITSM), Change management auditing, Clean enterprise, Closed Loop Lifecycle Management, COBIT, Computer-aided facility management, Computer-aided manufacturing, Computer-aided process planning, Computer-integrated manufacturing, Computerized Maintenance Management System, Configuration Management (ITSM), Configuration management database, Consumer privacy, Contract management, Corporate taxonomy, Croquet Project, Cumulus (software), Customer communications management, Customer intelligence, Customer to customer, Data farming, Data warehouse, Data warehouse appliance, Dataspaces, Definitive Media Library, Demand chain, Desktop Outsourcing, Device Management Forum, DevOps, Digital asset management, VFinity, Digital Fuel, DigitalFusion Platform, Direct digital manufacturing, Disintermediation, Distributed development, Document imaging, DocSTAR, Document management system, Dot-com bubble, Downtime, Drill down, Dynamic business process management, E-Booking (UK government project), E-HRM, Early-arriving fact, ETM (Economic Traffic Management), EDIFACT, EFx Factory, Electronic commerce, Electronic data processing, Electronic Document and Records Management System, Electronic Human Resources, Enterprise bus matrix, Enterprise content management, Enterprise information management, Enterprise IT Management, Enterprise Output Management, Enterprise portal, Enterprise project management, Enterprise wiki, ERP for IT, ESCM (eSourcing Capability Model), ESCM-CL...and much more This book explains in-depth the real drivers and workings of Business Information Services Library (BISL). It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Business Information Services Library (BISL) with the objectivity of experienced professionals.

BiSL® Next - A Framework for Business Information Management 2nd edition

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Author :
Publisher : Van Haren
ISBN 13 : 9401803404
Total Pages : 193 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis BiSL® Next - A Framework for Business Information Management 2nd edition by : Brian Johnson

Download or read book BiSL® Next - A Framework for Business Information Management 2nd edition written by Brian Johnson and published by Van Haren. This book was released on 2018-08-22 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes the framework of the next generation of Business Information Services Library, BiSL®. BiSL Next is a public domain standard for business information management with guiding principles, good practices and practical templates. It offers guidance for digitally engaged business leaders and those who collaborate with them, with the ultimate goal to improve business performance through better use of information and technology. Twelve elements - four drivers, four domains and four perspectives - are the basis of the guidance in BiSL Next. Target audience of this book are business managers, business information managers, business analysts, CIO’s and IT managers, as well as consultants in this field. While describing the twelve elements, the book offers them insight in the best way to manage, execute and profit from business information management in their enterprise. The book is also the official literature for the BiSL® Next Foundation exam.

BiSL® 2nd Edition - Pocket Guide

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Author :
Publisher : Van Haren
ISBN 13 : 908753812X
Total Pages : 161 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis BiSL® 2nd Edition - Pocket Guide by : Remko van der Pols

Download or read book BiSL® 2nd Edition - Pocket Guide written by Remko van der Pols and published by Van Haren. This book was released on 2012-06-06 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes a process framework for business information management, encompassing the best way to manage and execute business information management in day-to-day practice, and explaining how BiSL® can help. Effective management of business information is critically important for modern organizations. The Business Information Systems Library (BiSL) is a generic framework and a domain standard which is consistent with ITIL and ASL. As outsourcing of ICT activities increases, it is essential to maintain control of the services being delivered.

BiSl

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Author :
Publisher : Van Haren Pub
ISBN 13 : 9789087530426
Total Pages : 200 pages
Book Rating : 4.5/5 (34 download)

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Book Synopsis BiSl by : Remko Van Der Pols

Download or read book BiSl written by Remko Van Der Pols and published by Van Haren Pub. This book was released on 2007 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Information Systems Library (BiSL) is a generic framework and a domain standard consistent with ITIL and ASL. This book describes a process framework for business information management, encompassing the best way to manage and execute business information management.

BiSL® Next - A Framework for Business Information Management

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Author :
Publisher : Van Haren
ISBN 13 : 940180611X
Total Pages : 193 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis BiSL® Next - A Framework for Business Information Management by : Brian Johnson

Download or read book BiSL® Next - A Framework for Business Information Management written by Brian Johnson and published by Van Haren. This book was released on 2017-02-20 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes the framework of the next generation of Business Information Services Library, BiSL®. BiSL Next is a public domain standard for business information management with guiding principles, good practices and practical templates. It offers guidance for digitally engaged business leaders and those who collaborate with them, with the ultimate goal to improve business performance through better use of information and technology. Twelve elements - four drivers, four domains and four perspectives - are the basis of the guidance in BiSL Next. Target audience of this book are business managers, business information managers, business analysts, CIO’s and IT managers, as well as consultants in this field. While describing the twelve elements, the book offers them insight in the best way to manage, execute and profit from business information management in their enterprise. The book is also the official literature for the BiSL® Next Foundation exam.

Business Information Services Library Third Edition

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Author :
Publisher : 5starcooks
ISBN 13 : 9780655503354
Total Pages : 290 pages
Book Rating : 4.5/5 (33 download)

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Book Synopsis Business Information Services Library Third Edition by : Gerardus Blokdyk

Download or read book Business Information Services Library Third Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-11-25 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who will provide the final approval of Business Information Services Library deliverables? Is there a critical path to deliver Business Information Services Library results? Is the Business Information Services Library scope manageable? What are all of our Business Information Services Library domains and what do they do? How can you negotiate Business Information Services Library successfully with a stubborn boss, an irate client, or a deceitful coworker? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Business Information Services Library investments work better. This Business Information Services Library All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Business Information Services Library Self-Assessment. Featuring 701 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Business Information Services Library improvements can be made. In using the questions you will be better able to: - diagnose Business Information Services Library projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Business Information Services Library and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Business Information Services Library Scorecard, you will develop a clear picture of which Business Information Services Library areas need attention. Your purchase includes access details to the Business Information Services Library self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard, and... - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation ...plus an extra, special, resource that helps you with project managing. INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Business Analysis Based on BABOK® Guide Version 2 - A Pocket Guide

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Author :
Publisher : Van Haren
ISBN 13 : 9087537751
Total Pages : 125 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis Business Analysis Based on BABOK® Guide Version 2 - A Pocket Guide by : Jarett Hailes

Download or read book Business Analysis Based on BABOK® Guide Version 2 - A Pocket Guide written by Jarett Hailes and published by Van Haren. This book was released on 1970-01-01 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide) is the collection of knowledge within the profession of business analysis and reflects current generally accepted practices. As with other professions, the body of knowledge is defined and enhanced by the business analysis professionals who apply it in their daily work role. The purpose of this pocket guide to the BABOK® Guide is to help understand the key knowledge found within the BABOK Guide and how it can be applied to a particular situation. Primary target groups for this pocket guide are: Individuals interested in how business analysis works or who may want to become Business Analysts; Business Analysts as a quick reference during the course of their day-to-day work; Team members working on projects or within normal organizational operations where business analysis is performed; Managers and executives who need to understand how business analysis can help improve their organizations. This pocket guide is based upon the content found in Version 2 of the BABOK Guide. The BABOK Guide was first published by the International Institute of Business Analysis (IIBA) in 2005. Version 2.0 was released in March 2009. The BABOK® Guide describes business analysis areas of knowledge, their associated activities and the tasks and skills necessary to be effective in their execution. The BABOK® Guide is a reference for professional knowledge for business analysis and provides the basis for the Certified Business Analysis Professional (CBAP®) and the Certification of Competency in Business Analysis (CCBA®) certifications.

BiSL Foundation Courseware - English

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Author :
Publisher : Van Haren
ISBN 13 : 9401811776
Total Pages : 249 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis BiSL Foundation Courseware - English by : Frank Outvorst

Download or read book BiSL Foundation Courseware - English written by Frank Outvorst and published by Van Haren. This book was released on 2024-03-15 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: BiSL®, Business Information Services Library, is the framework for business information management. Since the introduction of BiSL, the model has become the standard in Business Information Management (BIM). BiSL offers a structure and guideline for BIM. BiSL establishes connections between operational information management and strategic information management and provides tools for the (further) professionalization of business information management. All these topics are covered in this training material, which supports the preparation for various official BiSL exams such as those of APMG-international (BiSL Foundation), EXIN (Business information management) and Van Haren Certify (BiSL Foundation). The BiSL Foundation exam. In combination with the explanations of the training materials by your instructor, you can prepare optimally for the exam. This training addresses the principles of BiSL and the process framework defined by BiSL. The principles and the framework as a whole, the executive processes (divided into usage management, functionality management, and connecting processes), the controlling processes, and the directive processes are discussed. There is ample opportunity for the exchange of experiences, always returning to the theory. The courseware consists of: handouts, exercises, articles, and a practice exam.Target audience: information management, functional management employees, and IT professionals who want to better understand the demand side.The presentations explain the theory. With the practice assignments, you can further familiarize yourself with the material during the training. The questions of the practice exam give an insight into what you can expect on the exam. This training material fully aligns with the publication BiSL, a framework for business information management. The following updates have been included in this courseware. A new process has been described: Operational chain alignment. The arrangement of the processes in the controlling layer has changed. More attention is paid to topics such as Big Data, Cloud, security, and chains. Attention is given to several other frameworks, models, and standards. The position and context of business information management are more clearly described. Compared to the previous edition of this training material, adjustments have been made only on the necessary substantive points, ensuring alignment with the new edition of the framework. In terms of structure/composition, both of the course content and of the various assignments and exercises, the course material has remained unchanged.

Aspects of Language Variation in Arabic Political Speech-Making

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Author :
Publisher : Routledge
ISBN 13 : 1136107789
Total Pages : 275 pages
Book Rating : 4.1/5 (361 download)

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Book Synopsis Aspects of Language Variation in Arabic Political Speech-Making by : Nathalie Mazraani

Download or read book Aspects of Language Variation in Arabic Political Speech-Making written by Nathalie Mazraani and published by Routledge. This book was released on 2013-02-01 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: This socio-linguistic study throws new light on variation and the defining of register in Arabic political discourse. The research is based on three dialects (Egyptian, Iraqi and Libyan) and on political speeches delivered by Gamal Abdunnasir, Saddam Hussein and Muammar Al Gadhdhafi.

Maker City

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Publisher : Maker Media, Inc.
ISBN 13 : 1680452622
Total Pages : 276 pages
Book Rating : 4.6/5 (84 download)

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Book Synopsis Maker City by : Peter Hirshberg

Download or read book Maker City written by Peter Hirshberg and published by Maker Media, Inc.. This book was released on 2016-10-07 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Maker City Playbook is a comprehensive case studies and how-to information useful for city leaders, civic innovators, nonprofits, and others engaged in urban economic development. The Maker City Playbook is committed to going beyond stories to find patterns and discern promising practices to help city leaders make even more informed decisions. Maker City Playbook Chapter 1: Introduction and a Call to Action Chapter 2: The Maker movement and Cities Chapter 3: The Maker City as Open Ecosystem Chapter 4: Education and Learning in the Maker City Chapter 5: Workforce Development in the Maker City Chapter 6: Advanced Manufacturing and Supply Chain inside the Maker City Chapter 7: Real Estate Matters in the Maker City Chapter 8: Civic Engagement in the Maker City Chapter 9: The Future of the Maker City Maker City Project is a collaboration between the Kauffman Foundation, the Gray Area for the Arts, and Maker Media.

The Turning Point: A Novel about Agile Architects Building a Digital Foundation

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Author :
Publisher : Van Haren
ISBN 13 : 940180804X
Total Pages : 141 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis The Turning Point: A Novel about Agile Architects Building a Digital Foundation by : Kees van den Brink

Download or read book The Turning Point: A Novel about Agile Architects Building a Digital Foundation written by Kees van den Brink and published by Van Haren. This book was released on 2021-11-08 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: Little did Kathleen, Chief Architect at ArchiSurance, know, as she walked into a meeting with the CIO, just how much her job was going to change. Her intention had been to get approval for some new ideas she’d had to strengthen their Enterprise Architecture, after having slowly lost a grip on it during the merger. During the meeting, however, it becomes apparent that the transformation of the organization to become more digital has caused chaos, and not only for her team. It is clear, despite all good intentions, that the transformation is failing. By the end of the meeting, she has agreed to help turn the situation around. After leading the initial reset of the Digital Transformation, Kathleen is suddenly the owner of the implementation. What follows is a journey of the typical problems faced by companies as they make decisions to deploy digital technologies. Kathleen proceeds to solve one problem after the other using guidance from the open digital standards of The Open Group to lay the foundation for deploying quality digital technology solutions at a faster pace.

The Australian Official Journal of Trademarks

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Publisher :
ISBN 13 :
Total Pages : 536 pages
Book Rating : 4.:/5 (334 download)

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Book Synopsis The Australian Official Journal of Trademarks by :

Download or read book The Australian Official Journal of Trademarks written by and published by . This book was released on 1906 with total page 536 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Ana on the Edge

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Author :
Publisher : Little, Brown Books for Young Readers
ISBN 13 : 0316458635
Total Pages : 252 pages
Book Rating : 4.3/5 (164 download)

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Book Synopsis Ana on the Edge by : A. J. Sass

Download or read book Ana on the Edge written by A. J. Sass and published by Little, Brown Books for Young Readers. This book was released on 2020-10-20 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: Perfect for fans of George and Ivy Aberdeen's Letter to the World: a heartfelt coming of age story about a nonbinary character navigating a binary world. Twelve-year-old Ana-Marie Jin, the reigning US Juvenile figure skating champion, is not a frilly dress kind of kid. So, when Ana learns that next season's program will be princess themed, doubt forms fast. Still, Ana tries to focus on training and putting together a stellar routine worthy of national success. Once Ana meets Hayden, a transgender boy new to the rink, thoughts about the princess program and gender identity begin to take center stage. And when Hayden mistakes Ana for a boy, Ana doesn't correct him and finds comfort in this boyish identity when he's around. As their friendship develops, Ana realizes that it's tricky juggling two different identities on one slippery sheet of ice. And with a major competition approaching, Ana must decide whether telling everyone the truth is worth risking years of hard work and sacrifice.

Service Automation Framework

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Author :
Publisher : Van Haren Publishing
ISBN 13 : 9401800626
Total Pages : 183 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis Service Automation Framework by : Jan-Willem Middelburg

Download or read book Service Automation Framework written by Jan-Willem Middelburg and published by Van Haren Publishing. This book was released on 2016-12-07 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who ‘like’ your company. The Service Automation Framework (SAF®) has been created to find a methodical way to discuss Service Automation. It offers a simplistic version of any organization, which includes a number of processes that every organization can think of to systematically enhance its Service. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization. This book is intended for anyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.

Og Mandino's University of Success

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Author :
Publisher : Bantam
ISBN 13 : 0307780945
Total Pages : 546 pages
Book Rating : 4.3/5 (77 download)

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Book Synopsis Og Mandino's University of Success by : Og Mandino

Download or read book Og Mandino's University of Success written by Og Mandino and published by Bantam. This book was released on 2011-01-12 with total page 546 pages. Available in PDF, EPUB and Kindle. Book excerpt: The greatest success authorities in the world share their most treasured success secrets. Each powerful lesson will bring you closer to your life’s goals: • How to conquer the ten most common causes of failure • How to make the most of your abilities • How to find the courage to take risks • How to stop putting things off • How to build your financial nest egg • How to look like a winner • How to take charge of your life • And much more in fifty memorable presentations by the greatest success authorities. Dean of this unique University of Success is Og Mandino, the most acclaimed self-help writer of this generation. The faculty he has assembled includes such celebrities as Dr. Wayne W. Dyer, Dale Carnegie, W. Clement Stone, Napoleon Hill, George S. Clason, Nena and George O’Neil, Dr. Joyce Brothers, Michael Korda, Lord Beaverbrook, Dr. Norman Vincent Peale, and many more winners in life.

Ellen Outside the Lines

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Author :
Publisher : Little, Brown Books for Young Readers
ISBN 13 : 075955630X
Total Pages : 260 pages
Book Rating : 4.7/5 (595 download)

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Book Synopsis Ellen Outside the Lines by : A. J. Sass

Download or read book Ellen Outside the Lines written by A. J. Sass and published by Little, Brown Books for Young Readers. This book was released on 2022-03-22 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of a Sydney Taylor Book Award Honor! A heartfelt novel about a neurodivergent thirteen-year-old navigating changing friendships, a school trip, and expanding horizons for fans of Rain Reign and Ivy Aberdeen's Letter to the World. Thirteen-year-old Ellen Katz feels most comfortable when her life is well planned out and people fit neatly into her predefined categories. She attends temple with Abba and Mom every Friday and Saturday. Ellen only gets crushes on girls, never boys, and she knows she can always rely on her best-and-only friend, Laurel, to help navigate social situations at their private Georgia middle school. Laurel has always made Ellen feel like being autistic is no big deal. But lately, Laurel has started making more friends, and cancelling more weekend plans with Ellen than she keeps. A school trip to Barcelona seems like the perfect place for Ellen to get their friendship back on track. Except it doesn't. Toss in a new nonbinary classmate whose identity has Ellen questioning her very binary way of seeing the world, homesickness, a scavenger hunt-style team project that takes the students through Barcelona to learn about Spanish culture and this trip is anything but what Ellen planned. Making new friends and letting go of old ones is never easy, but Ellen might just find a comfortable new place for herself if she can learn to embrace the fact that life doesn't always stick to a planned itinerary.