System Center Service Manager 2010 Unleashed

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Author :
Publisher : Sams Publishing
ISBN 13 : 0132701138
Total Pages : 763 pages
Book Rating : 4.1/5 (327 download)

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Book Synopsis System Center Service Manager 2010 Unleashed by : Kerrie Meyler

Download or read book System Center Service Manager 2010 Unleashed written by Kerrie Meyler and published by Sams Publishing. This book was released on 2011-08-03 with total page 763 pages. Available in PDF, EPUB and Kindle. Book excerpt: System Center Service Manager 2010 offers enterprises a complete, integrated platform for adopting and automating service management best practices, such as those found in ITIL and Microsoft Operations Framework (MOF). Now, there’s a comprehensive, independent reference and technical guide to this powerful product. A team of expert authors offers step-by-step coverage of related topics in every feature area, organized to help IT professionals quickly plan, design, implement, and use Service Manager 2010. After introducing the product and its relationship with the rest of Microsoft’s System Center suite, the authors present authoritative coverage of Service Manager’s capabilities for incident and problem resolution, change control, configuration management, and compliance. Readers will also find expert guidance for integrating Service Manager with related Microsoft technologies. This book is an indispensable resource for every IT professional planning, installing, deploying, and/or administering Service Manager, including ITIL, MOF, and other IT consultants; system administrators; and developers creating customized solutions. • Understand Service Manager’s architecture and components • Discover how Service Manager supports ITIL and MOF processes • Accurately scope and specify your implementation to reflect organizational needs • Plan to provide redundancy, ensure scalability, and support virtualization • Design, deploy, and maintain Service Manager with security in mind • Use Service Manager’s consoles and portals to provide the right resources to each user • Create complete service maps with Service Manager’s business services • Fully automate incident management and ticketing • Implement best processes for identifying and addressing root causes of problems • Systematically manage the life cycle of changes • Use Service Manager to strengthen governance, risk management, and compliance • Customize Service Manager’s data layer, workflows, and presentation layer • Use management packs to simplify service desk customization • Make the most of Service Manager’s reporting and dashboards

Microsoft Forefront Identity Manager 2010 R2 Handbook

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Author :
Publisher : Packt Publishing Ltd
ISBN 13 : 1849685371
Total Pages : 623 pages
Book Rating : 4.8/5 (496 download)

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Book Synopsis Microsoft Forefront Identity Manager 2010 R2 Handbook by : Kent Nordström

Download or read book Microsoft Forefront Identity Manager 2010 R2 Handbook written by Kent Nordström and published by Packt Publishing Ltd. This book was released on 2012-08-24 with total page 623 pages. Available in PDF, EPUB and Kindle. Book excerpt: Throughout the book, we will follow a fictional company, the case study will help you in implementing FIM 2010 R2. All the examples in the book will relate to this fictive company and you will be taken from design, to installation, to configuration of FIM 2010 R2. If you are implementing and managing FIM 2010 R2 in your business, then this book is for you. You will need to have a basic understanding of Microsoft based infrastructure using Active Directory. If you are new to Forefront Identity Management, the case-study approach of this book will help you to understand the concepts and implement them.

Information Security Management Handbook, Volume 4

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Author :
Publisher : CRC Press
ISBN 13 : 1439819033
Total Pages : 532 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Information Security Management Handbook, Volume 4 by : Harold F. Tipton

Download or read book Information Security Management Handbook, Volume 4 written by Harold F. Tipton and published by CRC Press. This book was released on 2010-06-22 with total page 532 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every year, in response to advancements in technology and new laws in different countries and regions, there are many changes and updates to the body of knowledge required of IT security professionals. Updated annually to keep up with the increasingly fast pace of change in the field, the Information Security Management Handbook is the single most

Graphic Sports

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Author :
Publisher : Graphic Communications Group
ISBN 13 :
Total Pages : 16 pages
Book Rating : 4./5 ( download)

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Book Synopsis Graphic Sports by : Felix Abayateye

Download or read book Graphic Sports written by Felix Abayateye and published by Graphic Communications Group. This book was released on 2010-01-08 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Civility in the Digital Age

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Author :
Publisher : Que Publishing
ISBN 13 : 0133134989
Total Pages : 317 pages
Book Rating : 4.1/5 (331 download)

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Book Synopsis Civility in the Digital Age by : Andrea Weckerle

Download or read book Civility in the Digital Age written by Andrea Weckerle and published by Que Publishing. This book was released on 2013-02-13 with total page 317 pages. Available in PDF, EPUB and Kindle. Book excerpt: Re-civilize Life Online! PROVEN Conflict Management and Prevention for Social Media and the Web Ever seem like the Web is just one big screaming match? Ever feel like you’re refereeing a worldwide tantrum on YOUR social media sites, blogs, and online forums? That’s not good for your goals—or your sanity. Stop. Now. Step back. Take a breath. And solve the problem. Thought you couldn’t? You can: there are proven best practices for getting people to be civil online. Even when they disagree. Even if they’re complaining. You can avoid misunderstandings that lead to flame wars, and promote constructive conversation amongst those with strongly held views. And, finally, you can handle the people that just can’t be civilized. Today, these skills are flat-out imperative. Everyone who leads, curates, manages, or participates in online communities needs them. Andrea Weckerle hasn’t just compiled them: she’s created a 30-Day Action Plan for restoring civility to your corner of the digital world. This plan works—and not one moment too soon. Master the foundational skills you need to resolve and prevent conflict online Understand the dynamics of each online conflict, from procedural disputes to online lynch mobs Stay cool and effectively manage conflict in even the highest-pressure online environments Differentiate between what people say and what they really want Create a positive online footprint—or start cleaning up a negative image Recognize online troublemakers and strategize ways to handle them Manage your own anger—and, when necessary, express it online safely and productively Strategically manage others’ online hostility and frustration Limit risks to your organization’s online reputation due to actions it can’t control Draft and implement corporate social media policies that actually work

IBM Midrange System Storage Implementation and Best Practices Guide

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Author :
Publisher : IBM Redbooks
ISBN 13 : 0738434132
Total Pages : 618 pages
Book Rating : 4.7/5 (384 download)

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Book Synopsis IBM Midrange System Storage Implementation and Best Practices Guide by : Sangam Racherla

Download or read book IBM Midrange System Storage Implementation and Best Practices Guide written by Sangam Racherla and published by IBM Redbooks. This book was released on 2010-03-31 with total page 618 pages. Available in PDF, EPUB and Kindle. Book excerpt: This IBM® Redbooks® publication represents a compilation of best practices for deploying and configuring IBM Midrange System StorageTM servers, which include the DS4000® and the DS5000 family of products. This book is intended for IBM technical professionals, Business Partners, and customers responsible for the planning, deployment, and maintenance of the IBM Midrange System Storage family of products. We realize that setting up DS4000 and DS5000 Storage Servers can be a complex task. There is no single configuration that will be satisfactory for every application or situation. First, we provide a conceptual framework for understanding the hardware in a Storage Area Network. Then we offer our guidelines, hints, and tips for the physical installation, cabling, and zoning, using the Storage Manager setup tasks. After that, we turn our attention to the performance and tuning of various components and features, including numerous guidelines. We look at performance implications for various application products such as DB2®, Oracle, Tivoli® Storage Manager, Microsoft® SQL server, and in particular, Microsoft Exchange with IBM Midrange System Storage servers. Then we review the various tools available to simulate workloads and to measure, collect, and analyze performance data. We also consider the AIX® environment, including High Availability Cluster Multiprocessing (HACMPTM) and General Parallel File System (GPFSTM). Finally, we provide a quick guide to the storage server installation and configuration using best practices. This edition of the book also includes guidelines for managing and using the DS4000 and DS5000 with the IBM System Storage SAN Volume Controller (SVC).

Official Joomla! Book

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Author :
Publisher : Addison-Wesley Professional
ISBN 13 : 0132599821
Total Pages : 415 pages
Book Rating : 4.1/5 (325 download)

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Book Synopsis Official Joomla! Book by : Jennifer Marriott

Download or read book Official Joomla! Book written by Jennifer Marriott and published by Addison-Wesley Professional. This book was released on 2010-12-17 with total page 415 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Official Joomla! Book is the authoritative and comprehensive Joomla! reference for every administrator, developer, designer, and content manager. Distilling the unsurpassed experience of two long-time Joomla! contributors, it teaches exactly what you need to know, through practical example sites and crystal-clear explanations. If you’re new to Joomla!, you’ll learn how to quickly create usable, effective sites. If you’re an experienced Joomla! user, you’ll learn how to make your sites more flexible, feature-rich, visually attractive, and useful. And whether new or experienced, you’ll learn how Joomla! really works, so you can fully leverage its power whenever you’re ready. You’ll also get to know the Joomla! community by hearing from twelve community members through in-depth interviews, and you’ll learn how to participate in the Joomla! project in ways that make sense for you. The Official Joomla! Book covers everything from installation to usability, templates to extensions. The authors explain each key concept conversationally, helping you learn to help yourself and confidently gain control over Joomla! and the sites you build with it. They also present chapter-length application case studies for business, non-profits, and education. You will learn how to Plan sites effectively before you start building them Create production sites quickly while avoiding common mistakes Install and configure Joomla! for maximum efficiency Create and edit content for your Joomla! site Customize and work with Joomla! templates Work with extensions: components, modules, plugins, and languages Efficiently administer Joomla! sites Participate in the Joomla! community as a user and contributor

Cybersecurity Program Development for Business

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1119430054
Total Pages : 226 pages
Book Rating : 4.1/5 (194 download)

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Book Synopsis Cybersecurity Program Development for Business by : Chris Moschovitis

Download or read book Cybersecurity Program Development for Business written by Chris Moschovitis and published by John Wiley & Sons. This book was released on 2018-04-10 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This is the book executives have been waiting for. It is clear: With deep expertise but in nontechnical language, it describes what cybersecurity risks are and the decisions executives need to make to address them. It is crisp: Quick and to the point, it doesn't waste words and won't waste your time. It is candid: There is no sure cybersecurity defense, and Chris Moschovitis doesn't pretend there is; instead, he tells you how to understand your company's risk and make smart business decisions about what you can mitigate and what you cannot. It is also, in all likelihood, the only book ever written (or ever to be written) about cybersecurity defense that is fun to read." —Thomas A. Stewart, Executive Director, National Center for the Middle Market and Co-Author of Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight Get answers to all your cybersecurity questions In 2016, we reached a tipping point—a moment where the global and local implications of cybersecurity became undeniable. Despite the seriousness of the topic, the term "cybersecurity" still exasperates many people. They feel terrorized and overwhelmed. The majority of business people have very little understanding of cybersecurity, how to manage it, and what's really at risk. This essential guide, with its dozens of examples and case studies, breaks down every element of the development and management of a cybersecurity program for the executive. From understanding the need, to core risk management principles, to threats, tools, roles and responsibilities, this book walks the reader through each step of developing and implementing a cybersecurity program. Read cover-to-cover, it’s a thorough overview, but it can also function as a useful reference book as individual questions and difficulties arise. Unlike other cybersecurity books, the text is not bogged down with industry jargon Speaks specifically to the executive who is not familiar with the development or implementation of cybersecurity programs Shows you how to make pragmatic, rational, and informed decisions for your organization Written by a top-flight technologist with decades of experience and a track record of success If you’re a business manager or executive who needs to make sense of cybersecurity, this book demystifies it for you.

Human-Centered Software Engineering

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Author :
Publisher : Springer Nature
ISBN 13 : 3030642666
Total Pages : 233 pages
Book Rating : 4.0/5 (36 download)

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Book Synopsis Human-Centered Software Engineering by : Regina Bernhaupt

Download or read book Human-Centered Software Engineering written by Regina Bernhaupt and published by Springer Nature. This book was released on 2020-11-25 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed conference proceedings of the 8th IFIP WG 13.2 International Conference on Human-Centered Software Engineering, HCSE 2020, which was supposed to be held in Eindhoven, The Netherlands, in November/December 2020, was instead held virtually due to the COVID-19 pandemic. The 10 full papers and 5 short poster and demo papers presented together with 5 poster and demo papers were carefully reviewed and selected from 33 submissions. The papers focus on the interdependencies between user interface properties and contribute to the development of theories, methods, tools and approaches for dealing with multiple properties that should be taken into account when developing interactive systems. They are organized in the following topical sections: user-centred design approaches; model-based and model-driven approaches; software development strategies; and posters and demos.

Analyzing Art, Culture, and Design in the Digital Age

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Author :
Publisher : IGI Global
ISBN 13 : 1466686804
Total Pages : 352 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Analyzing Art, Culture, and Design in the Digital Age by : Mura, Gianluca

Download or read book Analyzing Art, Culture, and Design in the Digital Age written by Mura, Gianluca and published by IGI Global. This book was released on 2015-09-23 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Technological advancements have influenced many fields of study, and the visual arts are no exception. With the development of new creative software and computer programs, artists and designers are free to create in a digital context, equipped with precision and efficiency. Analyzing Art, Culture, and Design in the Digital Age brings together a collection of chapters on the digital tools and processes impacting the fields of art and design, as well as related cultural experiences in the digital sphere. Including the latest scholarly research on the application of technology to the study, implementation, and culture of creative practice, this publication is an essential reference source for researchers, academicians, and professionals interested in the influence of technology on art, design, and culture. This publication features timely, research-based chapters discussing the connections between art and technology including, but not limited to, virtual art and design, the metaverse, 3D creative design environments, cultural communication, and creative social processes.

Mike Meyers' CompTIA A+ Guide: Practical Application Lab Manual, Third Edition (Exam 220-702)

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071736441
Total Pages : 321 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Mike Meyers' CompTIA A+ Guide: Practical Application Lab Manual, Third Edition (Exam 220-702) by : Mike Meyers

Download or read book Mike Meyers' CompTIA A+ Guide: Practical Application Lab Manual, Third Edition (Exam 220-702) written by Mike Meyers and published by McGraw Hill Professional. This book was released on 2010-07-22 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practice the IT Skills Essential for Your Success 45+ lab exercises challenge you to solve problems based on realistic case studies Step-by-step scenarios require you to think critically Lab analysis tests measure your understanding of lab results Key term quizzes help build your vocabulary Practice working with: CPUs and RAM Motherboards Power supplies Hard drives The Windows command line Windows maintenance, troubleshooting, and security Input/output ports Video and multimedia Portable computing Printers Local Area Networking Wireless technologies Internet Computer security

Wiley CPA Exam Review 2011, Business Environment and Concepts

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 0470554355
Total Pages : 409 pages
Book Rating : 4.4/5 (75 download)

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Book Synopsis Wiley CPA Exam Review 2011, Business Environment and Concepts by : O. Ray Whittington

Download or read book Wiley CPA Exam Review 2011, Business Environment and Concepts written by O. Ray Whittington and published by John Wiley & Sons. This book was released on 2010-10-05 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive four-volume set reviews all four parts of the CPA exam. With more than 3,800 multiple-choice questions over all four volumes, these guides provide everything a person needs to master the material.

CWE

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Author :
Publisher :
ISBN 13 :
Total Pages : 306 pages
Book Rating : 4.3/5 (243 download)

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Book Synopsis CWE by :

Download or read book CWE written by and published by . This book was released on 1998 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Microsoft Identity Manager 2016 Handbook

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Author :
Publisher : Packt Publishing Ltd
ISBN 13 : 1785284088
Total Pages : 692 pages
Book Rating : 4.7/5 (852 download)

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Book Synopsis Microsoft Identity Manager 2016 Handbook by : David Steadman

Download or read book Microsoft Identity Manager 2016 Handbook written by David Steadman and published by Packt Publishing Ltd. This book was released on 2016-07-19 with total page 692 pages. Available in PDF, EPUB and Kindle. Book excerpt: A complete handbook on Microsoft Identity Manager 2016 – from design considerations to operational best practices About This Book Get to grips with the basics of identity management and get acquainted with the MIM components and functionalities Discover the newly-introduced product features and how they can help your organization A step-by-step guide to enhance your foundational skills in using Microsoft Identity Manager from those who have taught and supported large and small enterprise customers Who This Book Is For If you are an architect or a developer who wants to deploy, manage, and operate Microsoft Identity Manager 2016, then this book is for you. This book will also help the technical decision makers who want to improve their knowledge of Microsoft Identity Manager 2016. A basic understanding of Microsoft-based infrastructure using Active Directory is expected. Identity management beginners and experts alike will be able to apply the examples and scenarios to solve real-world customer problems. What You Will Learn Install MIM components Find out about the MIM synchronization, its configuration settings, and advantages Get to grips with the MIM service capabilities and develop custom activities Use the MIM Portal to provision and manage an account Mitigate access escalation and lateral movement risks using privileged access management Configure client certificate management and its detailed permission model Troubleshoot MIM components by enabling logging and reviewing logs Back up and restore the MIM 2015 configuration Discover more about periodic purging and the coding best practices In Detail Microsoft Identity Manager 2016 is Microsoft's solution to identity management. When fully installed, the product utilizes SQL, SharePoint, IIS, web services, the .NET Framework, and SCSM to name a few, allowing it to be customized to meet nearly every business requirement. The book is divided into 15 chapters and begins with an overview of the product, what it does, and what it does not do. To better understand the concepts in MIM, we introduce a fictitious company and their problems and goals, then build an identity solutions to fit those goals. Over the course of this book, we cover topics such as MIM installation and configuration, user and group management options, self-service solutions, role-based access control, reducing security threats, and finally operational troubleshooting and best practices. By the end of this book, you will have gained the necessary skills to deploy, manage and operate Microsoft Identity Manager 2016 to meet your business requirements and solve real-world customer problems. Style and approach The concepts in the book are explained and illustrated with the help of screenshots as much as possible. We strive for readability and provide you with step-by-step instructions on the installation, configuration, and operation of the product. Throughout the book, you will be provided on-the-field knowledge that you won't get from whitepapers and help files.

Web Authentication using Third-Parties in Untrusted Environments

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Author :
Publisher : Linköping University Electronic Press
ISBN 13 : 9176857530
Total Pages : 91 pages
Book Rating : 4.1/5 (768 download)

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Book Synopsis Web Authentication using Third-Parties in Untrusted Environments by : Anna Vapen

Download or read book Web Authentication using Third-Parties in Untrusted Environments written by Anna Vapen and published by Linköping University Electronic Press. This book was released on 2016-08-22 with total page 91 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the increasing personalization of the Web, many websites allow users to create their own personal accounts. This has resulted in Web users often having many accounts on different websites, to which they need to authenticate in order to gain access. Unfortunately, there are several security problems connected to the use and re-use of passwords, the most prevalent authentication method currently in use, including eavesdropping and replay attacks. Several alternative methods have been proposed to address these shortcomings, including the use of hardware authentication devices. However, these more secure authentication methods are often not adapted for mobile Web users who use different devices in different places and in untrusted environments, such as public Wi-Fi networks, to access their accounts. We have designed a method for comparing, evaluating and designing authentication solutions suitable for mobile users and untrusted environments. Our method leverages the fact that mobile users often bring their own cell phones, and also takes into account different levels of security adapted for different services on the Web. Another important trend in the authentication landscape is that an increasing number of websites use third-party authentication. This is a solution where users have an account on a single system, the identity provider, and this one account can then be used with multiple other websites. In addition to requiring fewer passwords, these services can also in some cases implement authentication with higher security than passwords can provide. How websites select their third-party identity providers has privacy and security implications for end users. To better understand the security and privacy risks with these services, we present a data collection methodology that we have used to identify and capture third-party authentication usage on the Web. We have also characterized the third-party authentication landscape based on our collected data, outlining which types of third-parties are used by which types of sites, and how usage differs across the world. Using a combination of large-scale crawling, longitudinal manual testing, and in-depth login tests, our characterization and analysis has also allowed us to discover interesting structural properties of the landscape, differences in the cross-site relationships, and how the use of third-party authentication is changing over time. Finally, we have also outlined what information is shared between websites in third-party authentication, dened risk classes based on shared data, and proled privacy leakage risks associated with websites and their identity providers sharing data with each other. Our ndings show how websites can strengthen the privacy of their users based on how these websites select and combine their third-parties and the data they allow to be shared.

Encyclopedia of Information Assurance - 4 Volume Set (Print)

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Author :
Publisher : CRC Press
ISBN 13 : 1351235796
Total Pages : 3366 pages
Book Rating : 4.3/5 (512 download)

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Book Synopsis Encyclopedia of Information Assurance - 4 Volume Set (Print) by : Rebecca Herold

Download or read book Encyclopedia of Information Assurance - 4 Volume Set (Print) written by Rebecca Herold and published by CRC Press. This book was released on 2010-12-22 with total page 3366 pages. Available in PDF, EPUB and Kindle. Book excerpt: Charged with ensuring the confidentiality, integrity, availability, and delivery of all forms of an entity's information, Information Assurance (IA) professionals require a fundamental understanding of a wide range of specializations, including digital forensics, fraud examination, systems engineering, security risk management, privacy, and compliance. Establishing this understanding and keeping it up to date requires a resource with coverage as diverse as the field it covers. Filling this need, the Encyclopedia of Information Assurance presents an up-to-date collection of peer-reviewed articles and references written by authorities in their fields. From risk management and privacy to auditing and compliance, the encyclopedia’s four volumes provide comprehensive coverage of the key topics related to information assurance. This complete IA resource: Supplies the understanding needed to help prevent the misuse of sensitive information Explains how to maintain the integrity of critical systems Details effective tools, techniques, and methods for protecting personal and corporate data against the latest threats Provides valuable examples, case studies, and discussions on how to address common and emerging IA challenges Placing the wisdom of leading researchers and practitioners at your fingertips, this authoritative reference provides the knowledge and insight needed to avoid common pitfalls and stay one step ahead of evolving threats. Also Available Online This Taylor & Francis encyclopedia is also available through online subscription, offering a variety of extra benefits for researchers, students, and librarians, including:  Citation tracking and alerts  Active reference linking  Saved searches and marked lists  HTML and PDF format options Contact Taylor and Francis for more information or to inquire about subscription options and print/online combination packages. US: (Tel) 1.888.318.2367; (E-mail) [email protected] International: (Tel) +44 (0) 20 7017 6062; (E-mail) [email protected]

Air Travel Organisers' Licensing (ATOL) reform

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Author :
Publisher : The Stationery Office
ISBN 13 : 9780215043986
Total Pages : 108 pages
Book Rating : 4.0/5 (439 download)

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Book Synopsis Air Travel Organisers' Licensing (ATOL) reform by : Great Britain: Parliament: House of Commons: Transport Committee

Download or read book Air Travel Organisers' Licensing (ATOL) reform written by Great Britain: Parliament: House of Commons: Transport Committee and published by The Stationery Office. This book was released on 2012-04-30 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: Changes to ATOL that come into effect today (April 30, 2012) do not go far enough say MPs on the Commons Transport Committee in this new report. Fundamental reform of ATOL - the consumer protection scheme for holidaymakers - is needed. The Committee calls on the Government to clarify its objectives for ATOL reform, to ensure that all passengers and holidaymakers are properly informed of the potential consequences of airline insolvency and the options available to them to obtain financial protection. MPs also recommend that: (i) The Civil Aviation Authority should work with the airlines to develop a code of practice covering information for all consumers making overseas holiday or travel bookings. This must be designed to ensure that passengers understand the risks of being stranded abroad as a result of airline insolvency and are aware of the insurance options available; (ii) The Government undertake research into consumers' views on whether, and in what ways, the ATOL scheme should be extended; (iii) The Government must distinguish between issues related to consumer protection and repatriation cover; (iv) Future reforms should be funded by the travel industry and must provide consumers with informed choices on protection options; (v) ATOL Protection Contributions should be linked to the value of the holiday booking, instead of the current flat rate of £2.50 per passenger.