Benchmarking Library, Information and Education Services

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Author :
Publisher : Elsevier
ISBN 13 : 0323956629
Total Pages : 420 pages
Book Rating : 4.3/5 (239 download)

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Book Synopsis Benchmarking Library, Information and Education Services by : David Baker

Download or read book Benchmarking Library, Information and Education Services written by David Baker and published by Elsevier. This book was released on 2023-02-15 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: Because of the current global turbulence, individuals, leaders, and whole institutions are keen to learn more about what is happening and how they can develop sustainable solutions to both immediate challenges and longer-term scenarios. People are looking for inspiration. This book provides it through the theme of Qualitative Benchmarking (QB), a practical tool for sharing expertise and enhancing the effectiveness of organizations, services, or teams. The centrepiece of the book is a description, report, and analysis of a major international QB exercise, culminating in a set of good practice statements. A series of surrounding chapters provide international sector-leading insights through the application of QB in different contexts. These include an analysis of third sector organizations, e-libraries, marketing information services, vocational training in higher education, the creative arts, and the role of partnerships in organizational openness. Benchmarking Library, Information and Education Services will help leaders and managers to make good strategic choices for the future. It will provide a practical tool for sharing expertise and enhancing the effectiveness of library and information organizations, services, or teams through an international base of experience and innovation, learning from others what works and does not work, especially in the digital world in which we operate. It will help to provide the foundations of ongoing research in the development of collections and services. It contributes to practical outputs of general benefit to the sector including customers, clients, or stakeholders, offering ideas for how to identify comparative strengths and weaknesses and to improve or enhance present practices, regardless of how well institutions currently perform: even the best organizations can still find areas in which to improve. The benefits of the QB methodology are applicable to individual institutions and across broader partnerships or consortia within the public sector, including beyond libraries and educational institutions. The key benefits are: summation and understanding of institutional responses, creation of sustainable long-term strategies, identification of key practical approaches to future provision, information on current and future good practice, collective ways of learning lessons for forward planning, a framework for the evaluation of systems and services and improved effectiveness through shared development. Qualitative Benchmarking - what is it? The opportunity to understand the experiences of others and to compare my own experience; to learn and to adapt my own practice What does this experience mean and how does it help me to re-think and question my own and my organization's professional identity, value, and purpose? What is the future of library, education, and public services more broadly, whether in a physical or a digital space?

Benchmarking Library, Information and Education Services

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Author :
Publisher : Elsevier
ISBN 13 : 0323956637
Total Pages : 421 pages
Book Rating : 4.3/5 (239 download)

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Book Synopsis Benchmarking Library, Information and Education Services by : David Baker

Download or read book Benchmarking Library, Information and Education Services written by David Baker and published by Elsevier. This book was released on 2023-02-17 with total page 421 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benchmarking Library, Information and Education Services: New Strategic Choices in Challenging Times provides the foundations of ongoing research in the development of collections and services. The book contributes to practical outputs of general benefit to the sector, including customers, clients or stakeholders, offering ideas for how to identify comparative strengths and weaknesses and improve or enhance present practices regardless of how well institutions currently perform. The centerpiece of the book is a description, report and analysis of a major international QB exercise that culminates in a set of good practice statements. The benefits of the QB methodology are applicable to individual institutions. Because of the current global turbulence, individuals, leaders and whole institutions are keen to learn more about what is happening and how they can develop sustainable solutions to both immediate challenges and longer-term scenarios. These include an analysis of third sector organizations, e-libraries, marketing information services, vocational training in higher education, the creative arts, and the role of partnerships in organizational openness. Discusses qualitative benchmarking and it's core tenets Helps readers understand the experiences of others and compare their own experiences to learn and adapt practices Presents tactics readers can use to identify their organization’s professional identity, value and purpose Provides an idea of what the future state of library, education and public services will look like

Higher Education Interlibrary Loan Management Benchmarks, 2014

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Author :
Publisher : Primary Research Group Inc
ISBN 13 : 1574402684
Total Pages : 137 pages
Book Rating : 4.5/5 (744 download)

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Book Synopsis Higher Education Interlibrary Loan Management Benchmarks, 2014 by : Primary Research Group

Download or read book Higher Education Interlibrary Loan Management Benchmarks, 2014 written by Primary Research Group and published by Primary Research Group Inc. This book was released on 2013 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: The study presents detailed data on the interlibrary loan operations of approximately 50 colleges and universities with data broken out for different types of higher education institutions and by other variables, such as for public and private institutions, and by college enrollment level. The report gives detailed data on turnaround times for various kinds of interlibrary loan borrowing and lending requests, use of technology and services, impact of distance learning and MOOCs on interlibrary loan, copyright and open access issues, the administrative jurisdiction of the interlibrary loan department, departmental cost structure, personnel benchmarks, trends in departmental budgets and other issues in interlibrary loan management.

Evaluation of Library and Information Services

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Author :
Publisher : Routledge
ISBN 13 : 1135476578
Total Pages : 133 pages
Book Rating : 4.1/5 (354 download)

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Book Synopsis Evaluation of Library and Information Services by : John Crawford

Download or read book Evaluation of Library and Information Services written by John Crawford and published by Routledge. This book was released on 2003-09-02 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.

College Information Literacy Efforts Benchmarks

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Author :
Publisher : Primary Research Group Inc
ISBN 13 : 1574400991
Total Pages : 189 pages
Book Rating : 4.5/5 (744 download)

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Book Synopsis College Information Literacy Efforts Benchmarks by :

Download or read book College Information Literacy Efforts Benchmarks written by and published by Primary Research Group Inc. This book was released on 2008 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: College Information Literacy Efforts Benchmarks presents the results of an information literacy higher education benchmarking study. More than 110 colleges from the United States and Canada participated in the study; data is broken out by size and type of college, for public and private colleges, for US and Canadian colleges, and even by number of in-class instructional sessions given. Uniquely, this report also breaks out data separately at institutions at which librarians have faculty status, an at which they do not.

Academic Library Website Benchmarks

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Author :
Publisher : Primary Research Group Inc
ISBN 13 : 1574400940
Total Pages : 133 pages
Book Rating : 4.5/5 (744 download)

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Book Synopsis Academic Library Website Benchmarks by :

Download or read book Academic Library Website Benchmarks written by and published by Primary Research Group Inc. This book was released on 2008 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: Academic Library Website Benchmarks is based on data from more than 80 academic libraries in the USA and Canada. The 125+ page study presents detailed data on the composition of the academic library web staff, relations with the college and library information technology departments, use of consultants and freelancers, budgets, future plans, website marketing methods, website revision plans, usage statistics, use of software, development of federated search and online forms and much more. Data is broken out by enrollment size, public and private status, Carnegie Class, as well as for libraries with or without their own web staff.

Academic Library Cataloging Practices Benchmarks

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Author :
Publisher : Primary Research Group Inc
ISBN 13 : 1574401068
Total Pages : 254 pages
Book Rating : 4.5/5 (744 download)

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Book Synopsis Academic Library Cataloging Practices Benchmarks by :

Download or read book Academic Library Cataloging Practices Benchmarks written by and published by Primary Research Group Inc. This book was released on 2008 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: This 254 page report presents data from a survey of the cataloging practices of approximately 80 North American academic libraries. In more than 630 tables of data and related commentary from participating librarians and our analysts, the report gives a broad overview of academic library cataloging practices related to outsourcing, selection and deployment of personnel, salaries, the state of continuing education in cataloging, and much more. Survey participants also discuss how they define the catalogers¿ range of responsibilities, how they train their catalogers, how they assess cataloging quality, whether they use cataloging quotas or other measures to spur productivity, what software and other cataloging technology they use and why, and how they make outsourcing decisions and more. Data is broken out by size and type of college and for public and private colleges. Just a few of the reports many findings are presented below: ¿More than 70% of the libraries in the sample say that their catalogers have salary levels that are comparable to those of public service librarians at their institutions. ¿About 27.3% of the survey participants routinely use paraprofessional staff for original cataloging. Public colleges were more than three times more likely than private colleges to use paraprofessionals for original cataloging, and larger colleges were more than twice as likely as smaller ones to do so. ¿41.56% of the libraries in the sample outsource authority control, obtaining new and updated authority records. ¿About 15.6% of the libraries in the sample outsource the cataloging of e-journals; close to 28% of research universities do so. ¿20.78% of libraries in the sample use MarcEdit or other MARC editor to preview records and globally edit to local standards prior to loading. ¿29.7% of the libraries in the sample have technical services areas that track turnaround time from Acquisitions receipt to Cataloging to shelf-ready distribution. ¿About 24.7% of the libraries in the sample use paraprofessional support staff for master bibliographic record enrichment in OCLC. Most of those doing so were public colleges and offered beyond the B.A. degree. ¿Authority control experience was considered a very important criterion for hiring by only 8.11% of survey participants, while a bit more than 35% considered it important. 21.62% considered authority control experience not so important as a hiring criterion.

Using Benchmarking, Needs Assessment, Quality Improvement, Outcome Measurement, and Library Standards

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Author :
Publisher :
ISBN 13 :
Total Pages : 492 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Using Benchmarking, Needs Assessment, Quality Improvement, Outcome Measurement, and Library Standards by : Rosalind F. Dudden

Download or read book Using Benchmarking, Needs Assessment, Quality Improvement, Outcome Measurement, and Library Standards written by Rosalind F. Dudden and published by . This book was released on 2007 with total page 492 pages. Available in PDF, EPUB and Kindle. Book excerpt: This work provides easy-to-follow advice for using the latest management tools. Evaluation tools are an essential part of improving service and proving the library's value.

Evaluating the Impact of Your Library

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Publisher : Facet Publishing
ISBN 13 : 1856048128
Total Pages : 289 pages
Book Rating : 4.8/5 (56 download)

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Book Synopsis Evaluating the Impact of Your Library by : David Streatfield

Download or read book Evaluating the Impact of Your Library written by David Streatfield and published by Facet Publishing. This book was released on 2012-12-23 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: Assessing impact is increasingly critical to the survival of services: managers now require comprehensive information about effectiveness, especially in relation to users. Outlining a rigorously tested approach to library evaluation and offering practical tools and highly relevant examples, this book enables LIS managers to get to grips with the slippery concept of service impact and to address their own impact questions in their planning. The 2nd edition is fully updated to include international approaches to qualitative library evaluation, new international research, and current debates on the evolving nature of evaluation, as well as reflections on the importance of involving stakeholders and of evaluation to guide advocacy. Key topics include: • The demand for evidence • Getting to grips with impact • The research base of this work • Putting the impact into planning • Getting things clear: objectives • Success criteria and impact indicators: how you know you are making a difference • Making things happen: activities and process indicators • Thinking about evidence • Gathering and interpreting evidence • Taking stock, setting targets and development planning • Doing national or international evaluation • Where do we go from here? Readership: Practising library and information service managers and policy makers in the field. LIS policy shapers and managers in public, education (schools, further and higher education), health and special libraries and information services working in any country or internationally and people engaged in professional education in the field such as lecturers or students.

Stop the War! Performing Artists Across the World Call for Peace in Ukraine

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Author :
Publisher : Cambridge Scholars Publishing
ISBN 13 : 1527562506
Total Pages : 357 pages
Book Rating : 4.5/5 (275 download)

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Book Synopsis Stop the War! Performing Artists Across the World Call for Peace in Ukraine by : Patrick Lo

Download or read book Stop the War! Performing Artists Across the World Call for Peace in Ukraine written by Patrick Lo and published by Cambridge Scholars Publishing. This book was released on 2024-01-17 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the role of musicians in the call for peace in the Russia-Ukraine conflict. As Russia’s unprecedented invasion of Ukraine progresses, musicians there, and around the world, join talents in concerts to voice their protest and show solidarity against the universally condemned conflict. They play and sing for peace, calling for solidarity with the Ukrainian people. Performing artists have been at the forefront of a global response to express outrage against the Russian invasion. Benefit concerts seek to raise funds to be directed toward the humanitarian crisis that has affected the daily lives of innocent people, including hundreds of thousands of orphaned and wounded children. Artists-activists come together to praise Ukrainians’ struggle for self-determination, democracy, and freedom with music performances and engage in opportunities to use their platform to assist those affected by the conflict, calling for an immediate end to the war.

Library and Information Services Policy

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Author :
Publisher : Washington, D.C. (1110 Vermont Ave., N.W., Suite 820, Washington 20005-3522) : The Commission
ISBN 13 :
Total Pages : 124 pages
Book Rating : 4.3/5 (121 download)

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Book Synopsis Library and Information Services Policy by : National Center for Education Statistics

Download or read book Library and Information Services Policy written by National Center for Education Statistics and published by Washington, D.C. (1110 Vermont Ave., N.W., Suite 820, Washington 20005-3522) : The Commission. This book was released on 1993 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Surviving the Future

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Publisher : Elsevier
ISBN 13 : 1780630034
Total Pages : 218 pages
Book Rating : 4.7/5 (86 download)

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Book Synopsis Surviving the Future by : Gail Munde

Download or read book Surviving the Future written by Gail Munde and published by Elsevier. This book was released on 2009-02-28 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book assists librarians to make sense of data collection, assessment, and comparative evaluation as stepping stones to transformative quality improvement. Creating value lies in a library’s ability to understand, communicate and measure what matters to users, and what can be measured can be managed to successful outcomes. Complex and fragmented subject matter is synthesized into clear and logical presentation Focuses on current research and best practices International in scope

The Culture of Evaluation in Library and Information Services

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Publisher : Elsevier
ISBN 13 : 1780630840
Total Pages : 204 pages
Book Rating : 4.7/5 (86 download)

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Book Synopsis The Culture of Evaluation in Library and Information Services by : John Crawford

Download or read book The Culture of Evaluation in Library and Information Services written by John Crawford and published by Elsevier. This book was released on 2006-02-28 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practical book is written from the point of view of the practitioner, rather than the researcher. It presents current and recent work in the subject area in a way relevant to practitioners, researchers and students. The book includes practical examples of survey and research work and discusses honestly the practical difficulties involved. Aimed at an international audience, examples of good practice are drawn from a number of countries across the world. An up to date review/summary of activity in the subject area Provides international comparisons of library and information service evaluation activity Provides practical/real life research and survey data useful to practitioners and academics which they can apply in their own situations

Survey of Library Services for Distance Learning Programs

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Publisher : Primary Research Group Inc
ISBN 13 : 1574400983
Total Pages : 148 pages
Book Rating : 4.5/5 (744 download)

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Book Synopsis Survey of Library Services for Distance Learning Programs by :

Download or read book Survey of Library Services for Distance Learning Programs written by and published by Primary Research Group Inc. This book was released on 2008 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Survey of Library Services for Distance Learning Programs presents benchmarking data from more than 100 college libraries concerning their programs for serving their distance learning students. This 145 page report gives extensive data, broken out by size and type of college, for public and private colleges, and for U.S. and Non-U.S. libraries. Among the more than 500 tables of data presented is information about: use of real time chat and virtual reference services for distance learners; percentage of libraries that offer special classes for distance learners; future plans to offer information literacy courses to distance learners; policies on providing web pages, blogs or listservs that specifically serve the needs of distance learners; number of interactive online tutorials provided to distance learners; state of relations between the library and distance learning instructors; percentage of libraries with equivalent of library orientation program for distance learners; the role that libraries play in distance learning orientation; percentage of libraries that maintain agreements with other colleges to offer library services to their students; percentage of libraries with an official liaison to the distance learning program; percentage of libraries with a full time position devoted to distance learning; staff size for library distance learning staffs; policies on line item in the library budget for distance learning; evaluation of distance learners use of the library; evaluation of distance learners information literacy skills; distance learner attitudes towards the library; assessment of the reference needs of distance learners; electronic reserve policies for distance learners; spending on shipping costs to serve distance learners; library's primary means of shipping books and other materials to distance learners; library staff responsible for serving distance learners; provision of remote assistance by the library in how to use the courseware management system; level of access to library databases provided to distance learners; copyright issues; annual salary of librarians devoted to distance learning.

Libraries Act on Their LibQUAL+ Findings

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Author :
Publisher : Routledge
ISBN 13 : 1317786858
Total Pages : 282 pages
Book Rating : 4.3/5 (177 download)

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Book Synopsis Libraries Act on Their LibQUAL+ Findings by : Fred M. Heath

Download or read book Libraries Act on Their LibQUAL+ Findings written by Fred M. Heath and published by Routledge. This book was released on 2014-04-23 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how other libraries are using LibQUAL+™ data to improve their services and programs This book focuses on the value of the 2002 LibQUAL+™ survey data to help librarians provide better services for users. This unique work highlights the continued efforts of participating libraries that used this Web-based marketing instrument to assess and evaluate their service quality, resource allocations, staffing, technology, and policies. Library professionals dealing with—or interested in—library service quality assessment will benefit from the practical examples and graphical representations found in this vital book. With Libraries Act on Their LibQUAL+™ Findings, you will gain a better understanding of how to use your LibQUAL+™ data to identify opportunities to improve your services and programs, initiate further data exploration, and identify those areas of your library which need change. In times of budget reductions, the information in this book will show you how to better demonstrate to your patrons, community, and government agencies the value of the investment in library staff and resources. Enhanced with charts, graphs, tables, and figures, this text will help your library smoothly evolve with your patrons’ expectations and needs. Libraries Act on Their LibQUAL+™ Findings: From Data to Action covers several important topics, including: the LibQUAL+™ survey instrument—what it is and how it works library service quality and user perceptions of library service quality peer comparisons and benchmarking qualitative and quantitative data analysis—how to read your findings strategic planning—how to use your findings This resource is of national importance, presenting varying perspectives from different library contexts, such as library consortia, library types, and individual library case studies. The book also provides ideas for using LibQUAL+™ to develop better library services for diverse users—faculty as opposed to students or the general public rather than specialists. From identifying and reaching patrons for conducting the LibQUAL+™ survey to identifying gaps between desired, perceived, and minimum expectations of services, this book will guide you in continuously meeting the needs of your community.

Resources in Education

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Author :
Publisher :
ISBN 13 :
Total Pages : 340 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Resources in Education by :

Download or read book Resources in Education written by and published by . This book was released on 1998 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt:

APAIS 1999: Australian public affairs information service

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Author :
Publisher : National Library Australia
ISBN 13 :
Total Pages : 1220 pages
Book Rating : 4./5 ( download)

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Book Synopsis APAIS 1999: Australian public affairs information service by :

Download or read book APAIS 1999: Australian public affairs information service written by and published by National Library Australia. This book was released on with total page 1220 pages. Available in PDF, EPUB and Kindle. Book excerpt: