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Be The Effective Receptionist
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Download or read book The Receptionist written by Janet Groth and published by Algonquin Books. This book was released on 2013-06-01 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes the author's career as a receptionist at the prestigious New Yorker magazine, recounting her relationships with famous poets, essayists, and playwrights, and chronicling the behind-the-scenes affairs of the magazine and its staff.
Book Synopsis The Receptionist Handbook by : Lisa Harmon
Download or read book The Receptionist Handbook written by Lisa Harmon and published by Createspace Independent Publishing Platform. This book was released on 2010-01-22 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This no-nonsense guide to being a receptionist is just the handbook corporate America has been waiting for! Every front desk employee should be required to read this delightful, quirky little book. The illustrations keep it rolling, and the text is as insightful as it is humorous. It covers topics on clothing and image, core reception skills and more! With tips on how to get organized and examples of just what to say in every situation, this is a "must have" for any receptionist who has ever felt upstaged by the rest of the office!
Book Synopsis The New Receptionist by : Hanna Smith
Download or read book The New Receptionist written by Hanna Smith and published by . This book was released on 2019-03-08 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: First impressions do count.Jump-start your professional career or upgrade your skills with this exciting new book from The Hanna Smith Agency. For the professional business, build a solid foundation for your reception staff.They are your company's greatest asset.A wide range of topics covered in one book. Most of us know how to use a computer, answer a telephone and write an email, but can we do it in a professional setting? The New Receptionist gives special attention to working in a professional business environment where you'll need to know what a COO is, what the GDPR and POPI are, and what terms such as R&D and CRM are used for. Receptionists are introduced to and guided through their daily duties in a practical manner, with additional notes and definitions of terms for a comfortable learning experience. The New Receptionist covers the following areas: Writing a professional CV and covering letterInterview tipsThe daily duties of most receptionists Receiving and working with guestsPetty cash controlCourier servicesArranging travel for the purpose of businessWorking with time zonesAnswering the phones, transferring calls and taking messagesTelephone etiquette and dealing with angry callersSoftphones and hardphonesBusiness correspondence, including email, letters, memorandums, meeting minutes and working with proofing toolsEditing PDF documentsA checklist for meetingsTerms used in a business environmentWho is who in the company structurePOPI, the GDPR and the receptionistGeneral IT securityManaging your time, work, and career
Book Synopsis The Veterinary Receptionist by : John R. Corsan
Download or read book The Veterinary Receptionist written by John R. Corsan and published by Elsevier Health Sciences. This book was released on 2008-06-05 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text. - The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clients - Provides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice' - Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness - Case studies used to help the reader identify and learn about specific issues and situations - The authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivity - Fully revised and expanded chapters, including fully re-written chapters on labelling and dispensing; client care solutions; first aid; and client service - Inclusion of more case study boxes and further reading references - Fresh 2-colour text for easy reading and increased navigability - New, durable cover
Book Synopsis Study Guide for Jones & Bartlett Learning's Administrative Medical Assisting by : Julie Ledbetter
Download or read book Study Guide for Jones & Bartlett Learning's Administrative Medical Assisting written by Julie Ledbetter and published by Jones & Bartlett Learning. This book was released on 2020-04-23 with total page 465 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed to ensure that every medical assisting graduate can quickly trade a cap and gown for a set of scrubs, Jones & Bartlett Learning's Administrative Medical Assisting, Fourth Edition is more than just a textbook—it’s an engaging, dynamic suite of learning resources designed to train medical assisting students in the administrative skills they’ll need in today’s rapidly changing health care environment.
Book Synopsis Medical Receptionists and Secretaries Handbook by : Mari Robbins
Download or read book Medical Receptionists and Secretaries Handbook written by Mari Robbins and published by Radcliffe Publishing. This book was released on 2006 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: The volume provides a concise but comprehensive manual for use as both a college text and a practical reference for receptionists and secretaries in hospitals and general practice.
Book Synopsis Jones & Bartlett Learning's Comprehensive Medical Assisting by : Judy Kronenberger
Download or read book Jones & Bartlett Learning's Comprehensive Medical Assisting written by Judy Kronenberger and published by Jones & Bartlett Learning. This book was released on 2020-05-07 with total page 1345 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed to ensure that every medical assisting graduate can quickly trade a cap and gown for a set of scrubs, Jones & Bartlett Learning's Comprehensive Medical Assisting, Fifth Edition is more than just a textbook - it’s an engaging, dynamic suite of learning resources designed to train medical assisting students in the administrative and clinical skills they’ll need in today’s rapidly changing health care environment. The Fifth Edition includes a full chapter on Emergency Preparedness, new in-book role playing activities, and an expanded array of online resources. We’re pleased to offer case studies, skills videos, and animations as part of our ancillary suite.
Book Synopsis Lippincott Williams and Wilkins' Administrative Medical Assisting by : Laura Southard Durham
Download or read book Lippincott Williams and Wilkins' Administrative Medical Assisting written by Laura Southard Durham and published by Lippincott Williams & Wilkins. This book was released on 2008 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lippincott Williams & Wilkins' Administrative Medical Assisting, Second Edition teaches students the theory and skills to become effective medical office assistants. The text and ancillary resources address all the required administrative competencies for CAAHEP and ABHES program accreditation. The book includes critical thinking questions and is written for maximum readability, with a full-color layout, over 100 illustrations, and boxes to highlight key points. A bound-in CD-ROM and a companion Website include CMA/RMA exam preparation questions, an English-to-Spanish audio glossary, a clinical simulation, administrative skill video clips, competency evaluation forms, and worksheets for practice. A Skills DVD with demonstrations of the most important medical assisting skills is available separately. An Instructor's Resource CD-ROM and online instructor resources will be available gratis upon adoption of the text.
Book Synopsis Jones & Bartlett Learning's Administrative Medical Assisting by : Julie Ledbetter
Download or read book Jones & Bartlett Learning's Administrative Medical Assisting written by Julie Ledbetter and published by Jones & Bartlett Learning. This book was released on 2020-04-27 with total page 465 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed to ensure that every medical assisting graduate can quickly trade a cap and gown for a set of scrubs, Jones & Bartlett Learning's Administrative Medical Assisting, Fourth Edition is more than just a textbook--it's an engaging, dynamic suite of learning resources designed to train medical assisting students in the administrative skills they'll need in today's rapidly changing health care environment.
Book Synopsis Interview Questions and Answers by : Richard McMunn
Download or read book Interview Questions and Answers written by Richard McMunn and published by How2Become Ltd. This book was released on 2013-05 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Medical Receptionist Handbook to Success by : Shivhon Adkins
Download or read book Medical Receptionist Handbook to Success written by Shivhon Adkins and published by . This book was released on 2018-02-08 with total page 78 pages. Available in PDF, EPUB and Kindle. Book excerpt: Medical Receptionist Handbook to Success is a comprehensive learning tool for the enhancement of front office personnel in a healthcare setting. Handbook offers implementable tools to promote effective communication, customer service, and productivity.
Book Synopsis Dental Reception and Supervisory Management by : Glenys Bridges
Download or read book Dental Reception and Supervisory Management written by Glenys Bridges and published by John Wiley & Sons. This book was released on 2019-01-22 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dental Reception and Practice Management 2nd Edition is the dental office administrator’s essential companion to all aspects of reception work and supervisory practice management duties. The book covers vital interpersonal skills and the important aspects of business management and marketing relevant to dentistry. In addition, it explains the development of dental care, enhancing the reader’s understanding and awareness of the necessary clinical aspects of dentistry. It also addresses the General Dental Council’s Standards for the Dental Team, which details the nine principals for observing patient rights, and looks at new regulations introduced by the Health and Social Care Act. Provides practical advice for dental receptionists wishing to upgrade their skills Covers all aspects of the receptionist role, from administration and marketing to quality management and patient experience Looks at new standards and regulations put into effect Offers concrete suggestions to improve dental practices and further patient health Includes access to a companion website with case studies and links to useful websites Dental Reception and Practice Management 2nd Edition is designed for use by dental receptionists in practice and for use in dental reception courses. It will also greatly benefit dental nurses, dental hygienists, and dentists.
Book Synopsis Perfecting Private Practice by : Joan Neehall-Davidson
Download or read book Perfecting Private Practice written by Joan Neehall-Davidson and published by Trafford Publishing. This book was released on 2004 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a readily-accessible, easy-to-read format, this book presents useful hints, suggestions, anecdotes and lists that will help you to look within, identify, and ultimately achieve your personal and professional goals. From getting started with the actual physical space that is your office to the incorporation and financial establishment of your practice, to dealing with the most unexpected, unpredictable clients and their expectations and to planning for the unexpected, the answers are here. The straightforward "hands-on" approach makes reading simple, the inclusion of anecdotes adds realism and interest, the quick checks provide instant reminders and cues and the self-disclosure questions aid in self-understanding. All of the suggestions are grounded in practice. Some may be familiar to you already; some may be novel and unexpected. Sometimes, however, simple reminders or hints can be the most powerful and with that in mind, this book was written in an attempt to demystify some of the confusion and/or uncertainty surrounding the successful establishment and functioning of a private practice.
Book Synopsis Applying Linguistics in Illness and Healthcare Contexts by : Zsófia Demjén
Download or read book Applying Linguistics in Illness and Healthcare Contexts written by Zsófia Demjén and published by Bloomsbury Publishing. This book was released on 2020-04-16 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: All aspects of illness and healthcare are mediated by language: experiences of illness, death and healthcare provision are talked and written about (face-to-face or online), while medical consultations, research interviews, public health communications and even some diagnostic instruments are all inherently linguistic in nature. How we talk to, about and for each other in such a sensitive context has consequences for our relationships, our sense of self, how we understand and reason about our health, as well as for the quality care we receive. Yet, linguistic analysis has been conspicuously absent from the mainstream of medical education, health communication training and even the medical or health humanities. The chapters in this volume bring together applied linguistic work using discourse analysis, corpus methods, conversation analysis, metaphor analysis, cognitive linguistics, multiculturalism research, interactional sociolinguistics, narrative analysis, and (im)politeness to make sense of a variety of international healthcare contexts and situations. These include: -clinician-patient interactions -receptionist-patient interactions -online support forums -online counselling -public health communication -media representations -medical accounts -diagnostic tools and definitions -research interviews with doctors and patients The volume demonstrates how linguistic analysis can not only improve understandings of the lived-experience of different illnesses, but also has implications for communications training, disease prevention, treatment and self-management, the effectiveness of public health messaging, access to appropriate care, professional mobility and professional terminology, among others.
Book Synopsis Creating Customer Connections by : Jack Burke
Download or read book Creating Customer Connections written by Jack Burke and published by Silver Lake Publishing. This book was released on 1997 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Continuing Merritt's "Taking Control" series, this book offers businesspeople a practical guide to improving their customer service operations. Using case studies and interviews, author Jack Burke shows businesses how to use customer service to strengthen customer loyalty and promote the company as a whole.
Book Synopsis Kinn's The Medical Assistant by : Deborah B. Proctor
Download or read book Kinn's The Medical Assistant written by Deborah B. Proctor and published by Elsevier Health Sciences. This book was released on 2016-05-04 with total page 1311 pages. Available in PDF, EPUB and Kindle. Book excerpt: Comprehensive Medical Assisting begins with Kinn! Elsevier’s 60th Anniversary edition of Kinn’s The Medical Assistant, 13th Edition provides you with real-world administrative and clinical skills that are essential to working in the modern medical office. An applied learning approach to the MA curriculum is threaded throughout each chapter to help you further develop the tactile and critical thinking skills necessary for working in today’s healthcare setting. Paired with our adaptive solutions, real –world simulations, EHR documentation and HESI remediation and assessment, you will learn the leading skills of modern administrative and clinical medical assisting in the classroom! Basics of Diagnostic Coding prepares you to use the ICD-10 coding system. Learning objectives listed in the same order as content makes it easy to review material. Clinical procedures integrated into the TOC give you a quick reference point. Professional behavior boxes provide guidelines on how to interact with patients, families, and coworkers. Patient education and legal and ethical issues are described in relation to the Medical Assistant's job. Applied approach to learning helps you use what you’ve learned in the clinical setting. Learning objectives and vocabulary with definitions highlight what’s important in each chapter. Critical thinking applications test your understanding of the content. Step-by-step procedures explain complex conditions and abstract concepts. Rationales for each procedure clarify the need for each step and explains why it’s being performed. Portfolio builder helps you demonstrate your mastery of the material to potential employers. NEW! Chapter on The Health Record reviews how you’ll be working with a patient’s medical record. NEW! Chapter on Technology in the Medical Office introduces you to the role EHR technology plays in the medical office. NEW! Chapter on Competency-Based Education helps you understand how your mastery of the material will affect your ability to get a job. NEW! Clinical procedure videos helps you visualize and review key procedures.
Download or read book Employment Security Review written by and published by . This book was released on 1945 with total page 658 pages. Available in PDF, EPUB and Kindle. Book excerpt:
