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Ausgewahlte Instrumente Des Total Quality Management In Non Profit Organisationen
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Book Synopsis Ausgewählte Instrumente des Total Quality Management in Non Profit Organisationen by : Ralf Lindert
Download or read book Ausgewählte Instrumente des Total Quality Management in Non Profit Organisationen written by Ralf Lindert and published by GRIN Verlag. This book was released on 2006-12-21 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: Diplomarbeit aus dem Jahr 2005 im Fachbereich BWL - Allgemeines, Note: 1,7, Fachhochschule des Bundes für öffentliche Verwaltung - Fachbereich Sozialversicherung Berlin (Deutsche Rentenversicherung Bund (ehem. BfA)), Sprache: Deutsch, Abstract: Schon in Grundlagenveranstaltungen wirtschaftswissenschaftlicher Studiengänge werden den Studierenden unter anderem Maßnahmen zur Kundenorientierung und zum Qualitätsmanagement vermittelt. Gerade in den Medien werden Slogans wie „Der Kunde ist König“ propagiert. Demnach sollen die Unternehmen jedwede Interaktion an den Interessen und Anforderungen des Kunden ausrichten. Da der Verfasser dieser Arbeit durch die Aufnahme des Studiums der Wirtschaftswissenschaft an der Ruhr-Universität zu Bochum bereits einen Einblick in die Thematik des Qualitätsmanagements aus Unternehmenssicht erhalten hat, liegt das Interesse dieser Arbeit daran herauszuarbeiten, welche Anforderungen diesbezüglich an die Non Profit Organisationen gestellt werden. Auch hier erwächst mehr und mehr das Verständnis, das Mitglied, den Nutzer etc. als Kunden anzusehen und anzusprechen. Ziel dieser Arbeit ist es daher, ausgewählte Instrumente des Total Quality Management exemplarisch zu präsentieren und deren mögliche Anwendungsfelder in Non Profit Organisationen herauszuarbeiten. Im zweiten Kapitel werden zunächst die Charakteristika des Total Quality Management sowie der Non Profit Organisationen dargestellt. Dabei sollen die Non Profit Organisationen von den erwerbswirtschaftlichen Unternehmungen abgegrenzt werden, wobei kennzeichnende Elemente besonders herausgearbeitet werden. Im Anschluss soll die Darstellung des Verständnisses des Begriffes „Qualität“ erfolgen. Darauf aufbauend wird im dritten Kapitel ein kurzer Überblick über die verschiedenen Entwicklungsstufen des Qualitätsmanagements unter Bezugnahme auf die Theorien von Deming, Juran, Feigenbaum, Crosby und Ishikawa gegeben. Die schematische Aufbereitung mündet im Stadium des Total Quality Management. Das vierte Kapitel dient zunächst der Klärung des Zusammenhanges der einzelnen Begriffe bei der Verwendung der Terminologie Total Quality Management. Im Kontext des TQM in Unternehmen werden dann die Werkzeuge zur Realisierung dieses Ansatzes thematisiert. Entsprechend des Titels dieser Arbeit erfolgt dann eine Fokussierung auf den Bereich der Non Profit Organisationen sowie die exemplarische Vorstellung von drei ausgewählten Instrumenten. Hierfür soll die Methode der Prozessorientierung, die Schwachstellenanalyse als Instrument der Prozessoptimierung sowie die Arbeit in sog. Qualitätszirkeln ausführlich diskutiert werden.
Book Synopsis Total Quality Management by : Alpha Keita Arnett
Download or read book Total Quality Management written by Alpha Keita Arnett and published by . This book was released on 1997 with total page 23 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Quality Management for Services by : Manfred Bruhn
Download or read book Quality Management for Services written by Manfred Bruhn and published by Springer Nature. This book was released on 2023 with total page 645 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality management for services, which is consistently oriented to the management process with the phases of analysis, planning, control, implementation and controlling of quality management. Core parts of the book are procedures for measuring service quality, instruments for controlling quality and expectation management, the implementation of quality management based on ISO 9000 ff. standards as well as the EFQM model, and comprehensive quality controlling to ensure effectiveness and efficiency. In the previous editions to date, the work has evolved into a handbook and can be used as a reference work for the various topics of quality management for services. Individual topics of quality management or the respective chapters can be worked through independently of each other. The contents Principles of quality management for services Analysis of service quality Planning and control of quality management for services Implementation of quality management for services Quality controlling for services The author Prof. Dr. Dr. h.c. mult. Manfred Bruhn is Professor of Business Administration, in particular Marketing and Corporate Management, at the Faculty of Business and Economics of the University of Basel (Switzerland) and Honorary Professor at the Technical University of Munich (Germany). The translation was done with the help of artificial intelligence. A subsequent human revision was done primarily in terms of content.
Book Synopsis A Case Study of the Implementation of Total Quality Management in a Non-profit Service Organization by : Kennon J. Rice
Download or read book A Case Study of the Implementation of Total Quality Management in a Non-profit Service Organization written by Kennon J. Rice and published by . This book was released on 1996 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Resources for the Implementation of Total Quality Management (TQM) by :
Download or read book Resources for the Implementation of Total Quality Management (TQM) written by and published by . This book was released on 1992 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Change Management in Nonprofit Organizations by : Kunle Akingbola
Download or read book Change Management in Nonprofit Organizations written by Kunle Akingbola and published by Springer. This book was released on 2019-03-30 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nonprofit organizations are arguably in a perpetual state of change. Nonprofits must constantly scan, analyze, and adapt to the implications of the changing needs of clients, the community, funders, and government policy. Hence, the core competencies and capabilities of nonprofits must include how to effectively manage change. The knowledge, skills, and abilities of employees, volunteers, and managers must include the competencies required to formulate and implement strategies to manage planned and unplanned change. This book brings to the forefront the challenges and opportunities of change by combining insights from practice, research, and theories of change management to examine nonprofits. It incorporates interdisciplinary perspectives to examine the dimensions, determinants, and outcomes of change in nonprofits. It offers managers, researchers, and students case examples on how to develop, implement, and manage change in the context of nonprofits. Readers will better understand the dimensions of change that are unique to nonprofits and how these should be integrated into strategy and day-to-day operations, including reflection for both the change agent and the change recipient.
Book Synopsis Strategic Human Resource Management by : Noel Tichy, Charles Fombrun, Mary Ann Devanna
Download or read book Strategic Human Resource Management written by Noel Tichy, Charles Fombrun, Mary Ann Devanna and published by . This book was released on 1981 with total page 37 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Developments in the Call Centre Industry by : Julia Connell
Download or read book Developments in the Call Centre Industry written by Julia Connell and published by Routledge. This book was released on 2006-09-27 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
Book Synopsis Power and its Logic by : Dominik Meier
Download or read book Power and its Logic written by Dominik Meier and published by transcript Verlag. This book was released on 2019-08-31 with total page 309 pages. Available in PDF, EPUB and Kindle. Book excerpt: Power is the essence of politics. Whoever seeks to understand and master it must understand its logic. Drawing on two decades of international experience in political consulting, Dominik Meier and Christian Blum give profound and honest insights into the inner workings of power. Introducing their Power Leadership Approach, the authors provide a conceptual analysis of power and present the tools to successfully exercise it in the political domain. "Power and its Logic" is a guidebook for politicians, business leaders, civil society pioneers, public affairs consultants and for every citizen who wants to understand the unwritten rules of politics.
Book Synopsis Worlds of Work by : Daniel B. Cornfield
Download or read book Worlds of Work written by Daniel B. Cornfield and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: The advent of transnational economic production and market integration compels sociologists of work to look beyond traditional national boundaries and build an international sociology of work in order to effectively address the human, scientific, and practical challenges posed by global economic transnationalism. The purpose of this volume is to promote transnational dialogue about the sociology of work and help build a truly international discipline in this field.
Book Synopsis The International Legal Régime for the Protection of the Stratospheric Ozone Layer by : Osamu Yoshida
Download or read book The International Legal Régime for the Protection of the Stratospheric Ozone Layer written by Osamu Yoshida and published by BRILL. This book was released on 2019-02-19 with total page 447 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first edition of Professor Yoshida’s monograph, The International Legal Régime for the Protection of the Stratosphere Ozone Layer, provided a renowned and comprehensive contemporary study of the international ozone régime. In the second revised edition, the author analyses important developments in the ozone treaty régime.
Author :Ulf Christian Ewert Publisher :Peter Lang Gmbh, Internationaler Verlag Der Wissenschaften ISBN 13 :9783631661833 Total Pages :196 pages Book Rating :4.6/5 (618 download)
Book Synopsis Institutions of Hanseatic Trade by : Ulf Christian Ewert
Download or read book Institutions of Hanseatic Trade written by Ulf Christian Ewert and published by Peter Lang Gmbh, Internationaler Verlag Der Wissenschaften. This book was released on 2016-11-30 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The merchants of the medieval Hanse monopolised trade in the Baltic and North Sea areas. The authors describe the structure of their trade system in terms of network organisation and attempts to explain, on the grounds of institutional economics, the coordination of the merchants' commercial exchange by reputation, trust and culture. The institutional economics approach also allows for a comprehensive analysis of coordination problems arising between merchants, towns and the 'Kontore.' Due to the simplicity and flexibility of network trade, the Hansards could bridge the huge gap in economic development between the West and the East. In the changing economic conditions around 1500, however, exactly these characteristics proved to be a serious limit to further retain their trade monopoly"--Provided by publisher.
Book Synopsis Holisms of communication by : James McElvenny
Download or read book Holisms of communication written by James McElvenny and published by Language Science Press. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: A central pillar of contemporary communication research is the analysis of filmed interactions between people. The techniques employed in such analysis first took on a recognizably modern form in the 1970s, but their roots go back to the earliest days of motion picture technology in the late nineteenth century. This book presents original essays accompanied by written responses which together create a dialogue exploring early efforts at audio-visual sequence analysis and their common goal to capture the "whole" of the communicative situation. The first three chapters of this volume look at the film-based research of Gestalt psychologists in Berlin as well as psychologists in the orbit of Karl and Charlotte Bühler in Vienna in the first decades of the twentieth century. Most of these figures – along with many other Central European scholars of this era – were driven into exile in the United States after the rise of National Socialism in the 1930s. This scientific migration led to the cross-pollination of communication studies in America, an outcome visible in the leading project in interaction research of the mid-twentieth century, the Natural History of an Interview. The following two chapters examine this project in its historical context. The volume closes with a critical edition of a treasure from the archives: the transcript of a speech delivered by Ray Birdwhistell, a key participant in the Natural History of an Interview project and founder of kinesics.
Book Synopsis Business Ethics - A Philosophical and Behavioral Approach by : Christian A. Conrad
Download or read book Business Ethics - A Philosophical and Behavioral Approach written by Christian A. Conrad and published by Springer Nature. This book was released on 2022-06-13 with total page 470 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this textbook we examine the extent to which moral values play a role as productive forces for companies and the economy as a whole, and explores the effect of ethical and unethical behavior at both levels. We show how ethics improves productivity, and provide specific ethics tools for practical application for both students and managers. Stemming from an overall interdisciplinary approach, this textbook fills a gap in the literature on ethics in business. Following a textbook structure, we first derive knowledge from scientific studies that are relevant for students, and then summarize the results. We explain ethical assessment approaches, and then provide an ethical assessment of economic behavior using case studies. Roleplaying and games are used to explain the behavior of people in relation to ethics. The 2nd edition has been completely revised and expanded to include new findings from the behavioral sciences (psychology, social psychology, sociology and behavioral economics). In particular, the research on emotions, motivation and group behavior have given rise to many new impulses in business ethics. In addition, new case studies and new chapters were included, like Politics and Morality, Theories of Justice, Global Ethics, and Institutions as Solutions to Specific Game Situations (game theory). This book is important for students and researchers as well as policymakers and business executives due to its focus on applications.
Book Synopsis Legal Translation and Court Interpreting: Ethical Values, Quality, Competence Training by : Annikki Liimatainen
Download or read book Legal Translation and Court Interpreting: Ethical Values, Quality, Competence Training written by Annikki Liimatainen and published by Frank & Timme GmbH. This book was released on 2017-10-24 with total page 398 pages. Available in PDF, EPUB and Kindle. Book excerpt: This multidisciplinary volume offers a systematic analysis of translation and interpreting as a means of guaranteeing equality under the law as well as global perspectives in legal translation and interpreting contexts. It offers insights into new research on • language policies and linguistic rights in multilingual communities • the role of the interpreter • accreditation of legal translators and interpreters • translator and interpreter education in multiple countries and • approaches to terms and tools for legal settings. The authors explore familiar problems with a view to developing new approaches to language justice by learning from researchers, trainers, practitioners and policy makers. By offering multiple methods and perspectives covering diverse contexts (e.g. in Austria, Belgium, England, Estonia, Finland, France, Germany, Hong Kong, Ireland, Norway, Poland), this volume is a welcome contribution to legal translation and interpreting studies scholars and practitioners alike, highlighting settings that have received limited attention, such as the linguistic rights of vulnerable populations, as well as practical solutions to methodological and terminological problems.
Book Synopsis The Imperial Mode of Living by : Ulrich Brand
Download or read book The Imperial Mode of Living written by Ulrich Brand and published by Verso Books. This book was released on 2021-01-26 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Our Unsustainable Life: Why We Can't Have Everything We Want With the concept of the Imperial Mode of Living, Brand and Wissen highlight the fact that capitalism implies uneven development as well as a constant and accelerating universalisation of a Western mode of production and living. The logic of liberal markets since the 19thCentury, and especially since World War II, has been inscribed into everyday practices that are usually unconsciously reproduced. The authors show that they are a main driver of the ecological crisis and economic and political instability. The Imperial Mode of Living implies that people's everyday practices, including individual and societal orientations, as well as identities, rely heavily on the unlimited appropriation of resources; a disproportionate claim on global and local ecosystems and sinks; and cheap labour from elsewhere. This availability of commodities is largely organised through the world market, backed by military force and/or the asymmetric relations of forces as they have been inscribed in international institutions. Moreover, the Imperial Mode of Living implies asymmetrical social relations along class, gender and race within the respective countries. Here too, it is driven by the capitalist accumulation imperative, growth-oriented state policies and status consumption. The concrete production conditions of commodities are rendered invisible in the places where the commodities are consumed. The imperialist world order is normalized through the mode of production and living.
Book Synopsis Cost Management for Nonprofit and Voluntary Organisations by : Zahirul Hoque
Download or read book Cost Management for Nonprofit and Voluntary Organisations written by Zahirul Hoque and published by Routledge. This book was released on 2019-10-08 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years, nonprofit and voluntary organisations have faced challenges and unanticipated pressures as a result of increased competition for funding, technological advancements, the need to comply with government regulations, and increased social and community expectations regarding greater accountability and transparency. Cost accounting and cost management tools are considered to be a means of providing adequate and quality information for management control for all sorts of organisations, including nonprofits. Using empirical evidence from the Australian nonprofit sector, this research monograph offers insight into how nonprofit and voluntary organisations control and manage the costs of their operations and projects through cost accounting and cost management tools. The book will be of benefit to a range of stakeholders in the sector, including financial and management accountants, professional accounting bodies, the government, policymakers, academics, consultants and operational managers.
