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Answering The Ultimate Question
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Book Synopsis Answering the Ultimate Question by : Richard Owen
Download or read book Answering the Ultimate Question written by Richard Owen and published by John Wiley & Sons. This book was released on 2008-11-24 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fred Reichheld's 2006 book The Ultimate Question, that question being, "How likely is it that you would recommend this company to a friend or colleague?"-challenged the conventional wisdom of customer satisfaction programs. It coined the terms 'bad profits' and 'good profits' and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company, introducing a quantitative measure (the Net Promoter Score) for establishing a baseline and effectively tracking changes going forward. Richard Owen and Laura Brooks are co-developers, along with Reichheld, of the methodology behind answering the question. In this book, Owen and Brooks tell how based on a variety of real case studies' to actually embed Net Promoter discipline in organizations of all types.
Book Synopsis Life, the Universe and Everything by : Douglas Adams
Download or read book Life, the Universe and Everything written by Douglas Adams and published by Pan. This book was released on 2020-03-05 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Following a number of stunning catastrophes, which have involved him being alternately blown up and insulted in ever stranger regions of the Galaxy, Arthur Dent is surprised to find himself living in a cave on prehistoric Earth. However, just as he thinks that things cannot possibly get worse, they suddenly do. An eddy in the space-time continuum lands him, Ford Prefect, and their flying sofa in the middle of the cricket ground at Lords, just two days before the world is due to be destroyed by the Vogons. Escaping the end of the world for a second time, Arthur, Ford, and their old friend Slartibartfast embark (reluctantly) on a mission to save the whole galaxy from fanatical robots. Not bad for a man in his dressing gown.
Book Synopsis Last Chance to See by : Douglas Adams
Download or read book Last Chance to See written by Douglas Adams and published by Ballantine Books. This book was released on 2011-09-21 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York Times bestselling author Douglas Adams and zoologist Mark Carwardine take off around the world in search of exotic, endangered creatures. Join them as they encounter the animal kingdom in its stunning beauty, astonishing variety, and imminent peril: the giant Komodo dragon of Indonesia, the helpless but loveable Kakapo of New Zealand, the blind river dolphins of China, the white rhinos of Zaire, the rare birds of Mauritius island in the Indian Ocean. Hilarious and poignant—as only Douglas Adams can be—Last Chance to See is an entertaining and arresting odyssey through the Earth’s magnificent wildlife galaxy. Praise for Last Chance to See “Lively, sharply satirical, brilliantly written . . . shows how human care can undo what human carelessness has wrought.”—The Atlantic “These authors don’t hesitate to present the alarming facts: More than 1,000 species of animals (and plants) become extinct every year. . . . Perhaps Adams and Carwardine, with their witty science, will help prevent such misadventures in the future.”—Boston Sunday Herald “Very funny and moving . . . The glimpses of rare fauna seem to have enlarged [Adams’s] thinking, enlivened his world; and so might the animals do for us all, if we were to help them live.”—The Washington Post Book World “[Adams] invites us to enter into a conspiracy of laughter and caring.”—Los Angeles Times “Amusing . . . thought-provoking . . . Its details on the heroic efforts being made to save these animals are inspirational.”—The New York Times Book Review
Book Synopsis Smithsonian Q & A: Penguins by : Lloyd Spencer Davis
Download or read book Smithsonian Q & A: Penguins written by Lloyd Spencer Davis and published by Harper Collins. This book was released on 2007-06-26 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is a whole lot more to these adorable tuxedo adorned birds than meets the eye. Penguins are remarkable creatures with fascinating behaviors. SMITHSONIAN Q & A: PENGUINS refutes common myths and reveals often–unknown facts as it answers hundreds of unusual and fascinating questions about the complex courting, breeding, and eating habits of penguins. Why can't penguins fly? Do penguins make nests like other birds? Why do penguins fast annually? Do mates remain faithful for just one season, or for a lifetime? Hundreds of full–color photographs and illustrations enhance and illustrate the text. Published in association with the Smithsonian.
Book Synopsis Beyond the Ultimate Question by : Bob E. Hayes
Download or read book Beyond the Ultimate Question written by Bob E. Hayes and published by Quality Press. This book was released on 2009-05-04 with total page 433 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business growth depends on more than asking a single question. Challenging the widely touted Net Promoter Score (NPS) claims, author Bob E. Hayes provides compelling evidence that, to grow their business, companies need to look beyond this simple question to efforts on improving the entire customer feedback program (CFP). First, customer loyalty consists of three components, advocacy, purchasing, and retention, each providing unique and useful information regarding future business growth. By measuring these three components of customer loyalty, companies will be better able to manage their customer relationships to maximize growth through new and existing customers. Second, because of the diverse business practices companies can employ with respect to their CFPs, there are hundreds of different ways a company can structure its particular program. Some companies have top executive support for their programs while others do not. Some companies integrate their customer feedback data into their daily business processes while others keep them separate. Some companies use customer feedback results as part of their employee incentive programs while other companies rely on more traditional incentive programs. Still some companies conduct in-depth customer research using their feedback data while others rely on basic reporting of their customer feedback data for their customer insight. But are there critical elements of a customer feedback program that are absolutely necessary for its success? Can a company exclude some elements from its program without adversely impacting its effectiveness? How important are certain components in increasing customer loyalty? This book answers these questions. It is a direct result of the author’s scientific research and professional experience in the field of customer satisfaction and loyalty. This book represents the first scientific study that has tried to identify the best practices of customer feedback programs. Hayes formally collected information from many CFP professionals regarding how they structure their CFPs, and identified specific CFP practices that lead to higher levels of customer loyalty. Additionally, he worked first-hand with employees from Microsoft, Oracle, Harris Stratex Networks, Akamai, and American Express Business Travel in gathering insights and case studies to illustrate how to build a world class CFP. Learn why companies should look beyond the NPS as the ultimate question and learn how to design an effective CFP that will help improve the customer experience, increase customer loyalty, and, ultimately, drive business growth. For those unfamiliar with CFPs, the appendices provide detail on methods used in the main body of the book: a discussion on methods of determining customer requirements (those elements of your business that are important to your customers), a complete discussion on how to write survey questions, and brief discussions on particular statistical analysis methods that can help you understand how customer feedback data are analyzed.
Book Synopsis 301 Smart Answers to Tough Interview Questions by : Vicky Oliver
Download or read book 301 Smart Answers to Tough Interview Questions written by Vicky Oliver and published by Sourcebooks, Inc.. This book was released on 2005 with total page 387 pages. Available in PDF, EPUB and Kindle. Book excerpt: Packed full of the toughest interview questions and the savvy answers today's managers are looking for, this is the definitive guide to landing a job.
Book Synopsis Be More Like You by : Tyler Lafferty
Download or read book Be More Like You written by Tyler Lafferty and published by Tyler Lafferty. This book was released on 2020-12-23 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: "What do I want to do with my life?" It's a daunting question. But what if you could answer with confidence? With passion, purpose and a plan? This book will show you exactly how. In Be More Like You, you'll meet Rory Langford, a young college student who's unsure of his future. Then he meets a successful business woman who becomes his mentor. She guides him through the IDEAS Framework, a prescriptive approach to better understanding yourself, uncovering your passions and aligning your unique skills and interests to an industry you love. She also shows him how to build a network of people to help him get informational interviews, job shadows and internships/apprenticeships. These career-connected learning opportunities help him validate his field of interest and create contacts in the industry. As you follow Rory's journey, you'll see the IDEAS Framework unfold and understand how it can easily be applied to your own life. The book gives helpful directives throughout that you can use yourself. As you follow Rory's journey to see where it leads, you'll be inspired to dream big and uncover your passions. This book will jump start your journey to purpose, fulfillment and happiness in work and life. It will give you the courage to dig deep and Be More Like You. Here's what people are saying: "Tyler's care for young people and their quest to find their true path is worthy of endorsement and celebration. Tyler is not only able to connect and make the process less daunting, but brings with him a lifetime of experience and success." -Dr. Molly Kreyssler, life and education coach. "Purposeful direction starts with your passion and curiosity. This framework is a highly useful and practical guide from someone who is as much a student in life as a teacher. Tyler is the consummate selfless teacher who learns from every interaction and experience. Dig in. It will be worth your time and energy." -Shane Atchison, CEO, North America at Wunderman Thompson. "Tyler has an unmatched ability to spot and advocate for the unique and powerful light within people, empowering them with confidence and skills to embrace their true passions." -Andrea Hopelain, senior vice president of brand, Electronic Arts. "Frederick Buechner reminds us that true vocation 'is the place where our deep gladness meets the world's deep need.' In his inspiring story of a young man's search for meaning and purpose, Tyler Lafferty reminds us that with a little guidance, reflection and intentionality, we can all find that intersection where our passions and abilities meet up with the opportunities the world provides for work and service." -Beck A. Taylor, Ph.D., president, Whitworth University.
Download or read book Ultimate Questions written by Bryan Magee and published by Princeton University Press. This book was released on 2017-09-26 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to live meaningfully in the face of the unknowable We human beings had no say in existing—we just opened our eyes and found ourselves here. We have a fundamental need to understand who we are and the world we live in. Reason takes us a long way, but mystery remains. When our minds and senses are baffled, faith can seem justified—but faith is not knowledge. In Ultimate Questions, acclaimed philosopher Bryan Magee provocatively argues that we have no way of fathoming our own natures or finding definitive answers to the big questions we all face. With eloquence and grace, Magee urges us to be the mapmakers of what is intelligible, and to identify the boundaries of meaningfulness. He traces this tradition of thought to his chief philosophical mentors—Locke, Hume, Kant, and Schopenhauer—and shows why this approach to the enigma of existence can enrich our lives and transform our understanding of the human predicament. As Magee puts it, "There is a world of difference between being lost in the daylight and being lost in the dark." The crowning achievement to a distinguished philosophical career, Ultimate Questions is a deeply personal meditation on the meaning of life and the ways we should live and face death.
Book Synopsis Philosophy and The Hitchhiker's Guide to the Galaxy by : N. Joll
Download or read book Philosophy and The Hitchhiker's Guide to the Galaxy written by N. Joll and published by Springer. This book was released on 2016-04-30 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Hitchhiker's Guide to the Galaxy provides an excellent way of looking at some intriguing issues in philosophy, from vegetarianism and Artificial Intelligence to God, space and time. This is an entertaining yet thought provoking volume for students, philosophers and fans of The Hitchhiker's series.
Book Synopsis What Should I Do with My Life? by : Po Bronson
Download or read book What Should I Do with My Life? written by Po Bronson and published by Ballantine Books. This book was released on 2005-11-29 with total page 466 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Brimming with stories of sacrifice, courage, commitment and, sometimes, failure, the book will support anyone pondering a major life choice or risk without force-feeding them pat solutions.”—Publishers Weekly In What Should I Do with My Life? Po Bronson tells the inspirational true stories of people who have found the most meaningful answers to that great question. With humor, empathy, and insight, Bronson writes of remarkable individuals—from young to old, from those just starting out to those in a second career—who have overcome fear and confusion to find a larger truth about their lives and, in doing so, have been transformed by the experience. What Should I Do with My Life? struck a powerful, resonant chord on publication, causing a multitude of people to rethink their vocations and priorities and start on the path to finding their true place in the world. For this edition, Bronson has added nine new profiles, to further reflect the range and diversity of those who broke away from the chorus to learn the sound of their own voice.
Book Synopsis The Hitchhiker's Guide to the Galaxy by : Douglas Adams
Download or read book The Hitchhiker's Guide to the Galaxy written by Douglas Adams and published by Pan Macmillan. This book was released on 2009-09-01 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'One of the greatest achievements in comedy. A work of staggering genius' - David Walliams An international phenomenon and pop-culture classic, The Hitchhiker's Guide to the Galaxy has been a radio show, TV series, novel, stage play, comic book and film. Following the galactic (mis)adventures of Arthur Dent, Hitchhiker’s in its various incarnations has captured the imaginations of curious minds around the world . . . It's an ordinary Thursday lunchtime for Arthur Dent until his house gets demolished. The Earth follows shortly afterwards to make way for a new hyperspace express route, and his best friend has just announced that he's an alien. At this moment, they're hurtling through space with nothing but their towels and an innocuous-looking book inscribed, in large friendly letters, with the words: DON'T PANIC. The weekend has only just begun . . . This 42nd Anniversary Edition includes exclusive bonus material from the Douglas Adams archives, and an introduction by former Doctor Who showrunner, Russell T Davies. Continue Arthur Dent's intergalactic adventures in the rest of the trilogy with five parts: The Restaurant at the End of the Universe, Life, the Universe and Everything, So Long, and Thanks for All the Fish, and Mostly Harmless.
Book Synopsis The Answer to Everything Is God by : Angelous Ingram
Download or read book The Answer to Everything Is God written by Angelous Ingram and published by Trilogy Christian Publishing. This book was released on 2022-02-22 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you going through trials, struggles, unwanted situations, not knowing which way to turn? The answer to everything is God. Trust and believe in His Word, and watch Him change things. I wrote this book, with the help of God, to steer all people in the right direction, to encourage hearts and minds, and lead them to the one who matters most-God. I have experienced some of these trials, but God has helped me through every one of them. I pray that this book will encourage all and make all realize God is the answer. He can turn your life around.
Book Synopsis The Ultimate Question by : Fred Reichheld
Download or read book The Ultimate Question written by Fred Reichheld and published by . This book was released on 2007-08 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: One Simple Question Can Determine Your Company's Future. Do You Know the Answer? The Ultimate Question offers hands-on guidance on how to: Distinguish good profits from bad. Measure NPS and benchmark performance against world-class standards. Quantify the economic value generated by customer word of mouth. Assign accountability for improving customer relationships. Identify core customers and set priorities for strategic investments. Move customers beyond mere satisfaction to true loyalty. Create communities of passionate advocates that stimulate innovation and growth. Practical and compelling, The Ultimate Question will help you solve your organization's growth dilemma.
Book Synopsis The Ultimate Trivial Pursuit Question and Answer Book by : Hasbro
Download or read book The Ultimate Trivial Pursuit Question and Answer Book written by Hasbro and published by Puzzlewright. This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of the largest collections of Trivial Pursuit questions ever compiled, this ultimate compendium covers art, entertainment, history, geography, science, sports, and more.
Book Synopsis Ultimate Questions by : John Blanchard
Download or read book Ultimate Questions written by John Blanchard and published by . This book was released on 2010-09-30 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: Health, finance, family, the future - life is full of questions. There are deeper questions, too. Who am I Why am I here? Where am I going? Does life have any purpose? But the ultimate questions are about God. Does he exist? What is he like? Can I know him and experience his power in my life? And if so, how? This booklet tackles these vital questions head-on - and answers them simply, clearly and directly. Read it carefully. It could change your life - for ever.
Book Synopsis The Ultimate Question 2.0 (Revised and Expanded Edition) by : Fred Reichheld
Download or read book The Ultimate Question 2.0 (Revised and Expanded Edition) written by Fred Reichheld and published by Harvard Business Review Press. This book was released on 2011-09-20 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth. You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power. In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld: • Defines the fundamental concept of Net Promoter, explaining its connection to your company’s growth and sustained success • Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers • Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their business Practical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success.
Book Synopsis The Mother of All Questions by : Rebecca Solnit
Download or read book The Mother of All Questions written by Rebecca Solnit and published by Haymarket Books. This book was released on 2017-02-12 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: A collection of feminist essays steeped in “Solnit’s unapologetically observant and truth-speaking voice on toxic, violent masculinity” (The Los Angeles Review). In a timely and incisive follow-up to her national bestseller Men Explain Things to Me, Rebecca Solnit offers sharp commentary on women who refuse to be silenced, misogynistic violence, the fragile masculinity of the literary canon, the gender binary, the recent history of rape jokes, and much more. In characteristic style, “Solnit draw[s] anecdotes of female indignity or male aggression from history, social media, literature, popular culture, and the news . . . The main essay in the book is about the various ways that women are silenced, and Solnit focuses upon the power of storytelling—the way that who gets to speak, and about what, shapes how a society understands itself and what it expects from its members. The Mother of All Questions poses the thesis that telling women’s stories to the world will change the way that the world treats women, and it sets out to tell as many of those stories as possible” (The New Yorker). “There’s a new feminist revolution—open to people of all genders—brewing right now and Rebecca Solnit is one of its most powerful, not to mention beguiling, voices.”—Barbara Ehrenreich, New York Times–bestselling author of Natural Causes “Short, incisive essays that pack a powerful punch.” —Publishers Weekly “A keen and timely commentary on gender and feminism. Solnit’s voice is calm, clear, and unapologetic; each essay balances a warm wit with confident, thoughtful analysis, resulting in a collection that is as enjoyable and accessible as it is incisive.” —Booklist
