Analisis Sobre La Percepcion De La Calidad En El Servicio De Los Clientes Internos Y Externos Casos Gas Com Sa De Cv

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Análisis sobre la percepción de la calidad en el servicio de los clientes internos y externos: Casos Gas Com S.A. de C.V.

Author :
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (681 download)

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Book Synopsis Análisis sobre la percepción de la calidad en el servicio de los clientes internos y externos: Casos Gas Com S.A. de C.V. by :

Download or read book Análisis sobre la percepción de la calidad en el servicio de los clientes internos y externos: Casos Gas Com S.A. de C.V. written by and published by . This book was released on 2007 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Análisis sobre la percepción de la calidad en el servicio de clientes internos y externos: Caso Gas Com SA de CV. El objetivo general de este proyecto es realizar un análisis sobre la percepción de la calidad del servicio de clientes internos y externos de la empresa en la ciudad de Tuxtla Gutiérrez, Chiapas. Al realizar dicha evaluación la empresa se beneficiará con información relevante en cuanto a su desempeño, identificación de posibles fallas, conocer cual es la percepción del cliente en cuanto al servicio entre otras. Por otra parte la utilidad de este análisis es la de obtener retroalimentación del desempeño en la entrega del servicio y indicar cómo se puede mejorar dicha entrega con el fin de satisfacer las necesidades y requerimientos del consumidor además de exceder sus expectativas. Sin embargo, únicamente se sugerirán propuestas de mejora, el establecimiento de éstas dependerá de la empresa. Ahora bien, mediante la investigación cualitativa se pudieron identificar los componentes del proceso de la entrega del servicio, con base en esto se desarrolló el esquema de servicio que fue de utilidad para identificar qué partes del proceso críticos para la calidad en el servicio. Por otro lado, con base en los resultados de la investigación cuantitativa, la cuál se realizó utilizando el cuestionario SERVQUAL, se determinaron qué atributos del servicio fueron mejor o peor calificados por los clientes, qué atributos son más importantes para los clientes y determinó la calidad en el servicio para cliente. Para encontrar soluciones que pudieran estar al alcance de las capacidades de la empresa se utilizó la herramienta de la casa de la calidad mediante la cual se obtuvieron las relaciones existentes entre las alternativas o requerimientos de diseño y los requerimientos del cliente. Finalmente, es importante considerar siempre que la calidad en el servicio junto con la calidad del producto o servicio y el precio afectan la satisfacción del cliente, la cual crea lealta.

Medición del nivel de satisfacción del usuario, cliente interno y cliente externo del Instituto Técnico San Rafael de Manizales

Author : Alfonso Germán Garzón Huertas
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (991 download)

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Book Synopsis Medición del nivel de satisfacción del usuario, cliente interno y cliente externo del Instituto Técnico San Rafael de Manizales by : Alfonso Germán Garzón Huertas

Download or read book Medición del nivel de satisfacción del usuario, cliente interno y cliente externo del Instituto Técnico San Rafael de Manizales written by Alfonso Germán Garzón Huertas and published by . This book was released on 2011 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Resumen: La presente investigación tiene como objetivo presentar los resultados obtenidos en la medición de la satisfacción del usuario, cliente interno y cliente externo del Instituto Técnico San Rafael. La recolección de información se realizó con una encuesta que está conformada por 22 ítems, utilizando la escala de medición de Likert, la cual fue dirigida a estudiantes, padres de familia y colaboradores de la institución educativa. La valides del instrumento de medición se realizó mediante el cálculo del el alfa de Crombach, el cual demuestra que la las encuesta están libres de errores aleatorios y que el instrumento es válido para medir la calidad percibida por los usuarios. A partir de la información obtenida mediante las encuestas se logra identificar las principales causas de que el usuario de la institución este insatisfecho. El instrumento de medición se realizó utilizando el modelo SERVQUAL, adaptado a las necesidades del Instituto técnico San Rafael, que midió la calidad del servicio desde la perspectiva del usuario. Para el análisis de la información se utilizó el paquete estadístico SPSS para Windows.

Análisis de la percepción de la calidad del servicio de la empresa Casa Cuesta, S.R.L., y su incidencia en la satisfacción del cliente

Author : José Antonio Argüelles Portela
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (133 download)

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Book Synopsis Análisis de la percepción de la calidad del servicio de la empresa Casa Cuesta, S.R.L., y su incidencia en la satisfacción del cliente by : José Antonio Argüelles Portela

Download or read book Análisis de la percepción de la calidad del servicio de la empresa Casa Cuesta, S.R.L., y su incidencia en la satisfacción del cliente written by José Antonio Argüelles Portela and published by . This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Gender, Women, and Health in the Americas

Author : Elsa Gómez Gómez
Publisher :
ISBN 13 : 9789275115411
Total Pages : 304 pages
Book Rating : 4.1/5 (154 download)

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Book Synopsis Gender, Women, and Health in the Americas by : Elsa Gómez Gómez

Download or read book Gender, Women, and Health in the Americas written by Elsa Gómez Gómez and published by . This book was released on 1993 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Toolkit for Counseling Spanish-Speaking Clients

Author : Lorraine T. Benuto
Publisher : Springer
ISBN 13 : 3319648802
Total Pages : 537 pages
Book Rating : 4.3/5 (196 download)

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Book Synopsis Toolkit for Counseling Spanish-Speaking Clients by : Lorraine T. Benuto

Download or read book Toolkit for Counseling Spanish-Speaking Clients written by Lorraine T. Benuto and published by Springer. This book was released on 2017-11-14 with total page 537 pages. Available in PDF, EPUB and Kindle. Book excerpt: This timely practical reference addresses the lack of Spanish-language resources for mental health professionals to use with their Latino clients. Geared toward both English- and Spanish-speaking practitioners in a variety of settings, this volume is designed to minimize misunderstandings between the clinician and client, and with that the possibility of inaccurate diagnosis and/or ineffective treatment. Coverage for each topic features a discussion of cultural considerations, guidelines for evidence-based best practices, a review of available findings, a treatment plan, plus clinical tools and client handouts, homework sheets, worksheets, and other materials. Chapters span a wide range of disorders and problems over the life-course, and include reproducible resources for: Assessing for race-based trauma. Using behavioral activation and cognitive interventions to treat depression among Latinos. Treating aggression, substance use, abuse, and dependence among Latino Adults. Treating behavioral problems among Latino adolescents. Treating anxiety among Latino children. Working with Latino couples. Restoring legal competency with Latinos. The Toolkit for Counseling Spanish-Speaking Clients fills a glaring need in behavioral service delivery, offering health psychologists, social workers, clinical psychologists, neuropsychologists, and other helping professionals culturally-relevant support for working with this under served population. The materials included here are an important step toward dismantling barriers to mental health care.

The Rational Spirit in Modern Continuum Mechanics

Author : Chi-Sing Man
Publisher : Springer
ISBN 13 : 9781402018282
Total Pages : 918 pages
Book Rating : 4.0/5 (182 download)

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Book Synopsis The Rational Spirit in Modern Continuum Mechanics by : Chi-Sing Man

Download or read book The Rational Spirit in Modern Continuum Mechanics written by Chi-Sing Man and published by Springer. This book was released on 2004-07-06 with total page 918 pages. Available in PDF, EPUB and Kindle. Book excerpt: Through his voluminous and in?uential writings, editorial activities, organi- tional leadership, intellectual acumen, and strong sense of history, Clifford - brose Truesdell III (1919–2000) was the main architect for the renaissance of - tional continuum mechanics since the middle of the twentieth century. The present collection of 42 essays and research papers pays tribute to this man of mathematics, science, and natural philosophy as well as to his legacy. The ?rst ?ve essays by B. D. Coleman, E. Giusti, W. Noll, J. Serrin, and D. Speiser were texts of addresses given by their authors at the Meeting in memory of Clifford Truesdell, which was held in Pisa in November 2000. In these essays the reader will ?nd personal reminiscences of Clifford Truesdell the man and of some of his activities as scientist, author, editor, historian of exact sciences, and principal founding member of the Society for Natural Philosophy. The bulk of the collection comprises 37 research papers which bear witness to the Truesdellian legacy. These papers cover a wide range of topics; what ties them together is the rational spirit. Clifford Truesdell, in his address upon receipt of a Birkhoff Prize in 1978, put the essence of modern continuum mechanics succinctly as “conceptual analysis, analysis not in the sense of the technical term but in the root meaning: logical criticism, dissection, and creative scrutiny.

Enhancing Synergies in a Collaborative Environment

Author : Pablo Cortés
Publisher : Springer
ISBN 13 : 3319140787
Total Pages : 370 pages
Book Rating : 4.3/5 (191 download)

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Book Synopsis Enhancing Synergies in a Collaborative Environment by : Pablo Cortés

Download or read book Enhancing Synergies in a Collaborative Environment written by Pablo Cortés and published by Springer. This book was released on 2015-02-04 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume contains a selection of the best papers presented at the 8th International Conference on Industrial Engineering and Industrial Management, XX International Conference on Industrial Engineering and Operations Management, and International IIE Conference 2014, hosted by ADINGOR, ABEPRO and the IIE, whose mission is to promote links between researchers and practitioners from different branches, to enhance an interdisciplinary perspective of industrial engineering and management. The conference topics covered: operations research, modelling and simulation, computer and information systems, operations research, scheduling and sequencing, logistics, production and information systems, supply chain and logistics, transportation, lean management, production planning and control, production system design, reliability and maintenance, quality management, sustainability and eco-efficiency, marketing and consumer behavior, business administration and strategic management, economic and financial management, technological and organizational innovation, strategy and entrepreneurship, economics engineering, enterprise engineering, global operations and cultural factors, operations strategy and performance, management social responsibility, environment and sustainability. This book will be of interest to researchers and practitioners working in any of the fields mentioned above.

A New roadmap for the Man and the Biosphere (MAB) Programme and its World Network of Biosphere Reserves

Author : UNESCO
Publisher : UNESCO Publishing
ISBN 13 : 9231002066
Total Pages : 53 pages
Book Rating : 4.2/5 (31 download)

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Book Synopsis A New roadmap for the Man and the Biosphere (MAB) Programme and its World Network of Biosphere Reserves by : UNESCO

Download or read book A New roadmap for the Man and the Biosphere (MAB) Programme and its World Network of Biosphere Reserves written by UNESCO and published by UNESCO Publishing. This book was released on 2017-03-20 with total page 53 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Guide for the Perplexed

Author : Moses Maimonides
Publisher :
ISBN 13 :
Total Pages : 498 pages
Book Rating : 4.E/5 ( download)

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Book Synopsis The Guide for the Perplexed by : Moses Maimonides

Download or read book The Guide for the Perplexed written by Moses Maimonides and published by . This book was released on 1910 with total page 498 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Strategic Management

Author : Fred R. David
Publisher : Prentice Hall
ISBN 13 : 9780136015703
Total Pages : 0 pages
Book Rating : 4.0/5 (157 download)

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Book Synopsis Strategic Management by : Fred R. David

Download or read book Strategic Management written by Fred R. David and published by Prentice Hall. This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: KEY BENFIT:David's Strategic Managementoffers a skills-oriented, practitioner perspective that has been updated with modern cases to reflect current research and strategy. This text covers strategy formulation issues such as business ethics, global vs. domestic operations, vision/mission, matrix analysis, partnering, joint venturing, competitive analysis, and includes a brand new cohesion case on the Walt Disney Company. For management professionals, small business owners and others involved in business.

The Code Book

Author : Simon Singh
Publisher : Anchor
ISBN 13 : 0385495323
Total Pages : 434 pages
Book Rating : 4.3/5 (854 download)

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Book Synopsis The Code Book by : Simon Singh

Download or read book The Code Book written by Simon Singh and published by Anchor. This book was released on 2000-08-29 with total page 434 pages. Available in PDF, EPUB and Kindle. Book excerpt: In his first book since the bestselling Fermat's Enigma, Simon Singh offers the first sweeping history of encryption, tracing its evolution and revealing the dramatic effects codes have had on wars, nations, and individual lives. From Mary, Queen of Scots, trapped by her own code, to the Navajo Code Talkers who helped the Allies win World War II, to the incredible (and incredibly simple) logisitical breakthrough that made Internet commerce secure, The Code Book tells the story of the most powerful intellectual weapon ever known: secrecy. Throughout the text are clear technical and mathematical explanations, and portraits of the remarkable personalities who wrote and broke the world's most difficult codes. Accessible, compelling, and remarkably far-reaching, this book will forever alter your view of history and what drives it. It will also make you wonder how private that e-mail you just sent really is.

The Failure of Modern Civilization and the Struggle for a "deep" Alternative

Download The Failure of Modern Civilization and the Struggle for a

Author : Claudia von Werlhof
Publisher : Beiträge zur Dissidenz
ISBN 13 : 9783631615522
Total Pages : 0 pages
Book Rating : 4.6/5 (155 download)

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Book Synopsis The Failure of Modern Civilization and the Struggle for a "deep" Alternative by : Claudia von Werlhof

Download or read book The Failure of Modern Civilization and the Struggle for a "deep" Alternative written by Claudia von Werlhof and published by Beiträge zur Dissidenz. This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Western civilization is the Utopia of a better and higher life on Earth. The globalization of neo-liberalism proves that this project has failed. The paradigm of «Critical Theory of Patriarchy» explains this failure and discusses alternatives. By confronting the central civilizations in history, the egalitarian, life-oriented matriarchal one, and the hierarchical, nature and life dominating, hostile patriarchal one, we see that 5000 years of patriarchy have «replaced» matriarchies and nature itself by a «progressive» counter-world of «capital». This transformation characterizes «capitalist patriarchy» including «socialism». Its demise is due to the «alchemical» destruction of the world's resources, thought of, theologically legitimized and fetishized as «creation». This violence is not recognized. Elites have, instead, begun with a new «military alchemy», treating the whole Planet as weapon of mass destruction. Hence, the «Planetary Movement for Mother Earth».

Perspectives on Personality

Author : Charles S. Carver
Publisher :
ISBN 13 : 9789353067854
Total Pages : 0 pages
Book Rating : 4.0/5 (678 download)

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Book Synopsis Perspectives on Personality by : Charles S. Carver

Download or read book Perspectives on Personality written by Charles S. Carver and published by . This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Perspectives on Personality describes a range of viewpoints that are used by personality psychologists today, and helps students understand how these viewpoints can be applied to their own lives. Authors Charles Carver and Michael Scheier dedicate a chapter to each major perspective, presenting an overview on the perspective's orienting assumptions and core themes and concluding with a discussion of problems within that theoretical viewpoint and predictions about its future prospects. The Eighth edition incorporates several important recent developments in the field, including genetics and genomics and the biological underpinnings of impulsiveness"--Back cover

Sustainability Assessment

Author : Alan James Bond
Publisher : Routledge
ISBN 13 : 0415598486
Total Pages : 298 pages
Book Rating : 4.4/5 (155 download)

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Book Synopsis Sustainability Assessment by : Alan James Bond

Download or read book Sustainability Assessment written by Alan James Bond and published by Routledge. This book was released on 2013 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: Currently the writing on the subject is limited and comprises, for the most part, guidance documents and completed assessments.

Aquaculture Development

Author : Food and Agriculture Organization of the United Nations
Publisher : Food & Agriculture Org.
ISBN 13 : 9789251039717
Total Pages : 52 pages
Book Rating : 4.0/5 (397 download)

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Book Synopsis Aquaculture Development by : Food and Agriculture Organization of the United Nations

Download or read book Aquaculture Development written by Food and Agriculture Organization of the United Nations and published by Food & Agriculture Org.. This book was released on 1997 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides annotations to the Principles of Article 9 of the Code of Conduct for Responsible Fisheries. These annotations are meant to serve as general guidance, and should be taken as suggestions or observations intended to assist those interested in identifying their own criteria and options for actions, as well as partners for collaboration, in support of sustainable aquaculture development.

Phosphorus in Environmental Technology

Author : E. Valsami-Jones
Publisher : IWA Publishing
ISBN 13 : 1843390019
Total Pages : 681 pages
Book Rating : 4.8/5 (433 download)

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Book Synopsis Phosphorus in Environmental Technology by : E. Valsami-Jones

Download or read book Phosphorus in Environmental Technology written by E. Valsami-Jones and published by IWA Publishing. This book was released on 2004-05-31 with total page 681 pages. Available in PDF, EPUB and Kindle. Book excerpt: Phosphorus in Environmental Technology: Principles and Applications, provides a definitive and detailed presentation of state-of-the-art knowledge on the environmental behaviour of phosphorus and its applications to the treatment of waters and soils. Special attention is given to phosphorus removal for recovery technologies, a concept that has emerged over the past 5-6 years. The book features an all-encompassing approach: the fundamental science of phosphorus (chemistry, geochemistry, mineralogy, biology), key aspects of its environmental behaviour and mobility, industrial applications (treatment, removal, recovery) and the principles behind such applications, novel biotechnologies and, importantly, it also addresses socio-economic issues which often influence implementation and the ultimate success of any new technology. A detailed subject index helps the reader to find their way through the different scientific and technological aspects covered, making it an invaluable reference work for students, professionals and consultants dealing with phosphorus-related environmental technologies. State-of-the-art knowledge on the behaviour of phosphorus and its applications to environmental science and technology. Covers all aspects of phosphorus in the environment, engineered and biological systems; an interdisciplinary text.

Econometric Models and Economic Forecasts

Author : Robert S. Pindyck
Publisher : McGraw-Hill/Irwin
ISBN 13 : 9780079132925
Total Pages : 664 pages
Book Rating : 4.1/5 (329 download)

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Book Synopsis Econometric Models and Economic Forecasts by : Robert S. Pindyck

Download or read book Econometric Models and Economic Forecasts written by Robert S. Pindyck and published by McGraw-Hill/Irwin. This book was released on 1998 with total page 664 pages. Available in PDF, EPUB and Kindle. Book excerpt: This well known text helps students understand the art of model building - what type of model to build, building the appropriate model, testing it statistically, and applying the model to practical problems in forecasting and analysis.