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An Analytical Study On Job Role Stressors Employee Performance And Service Effectiveness Using Servqual Approach
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Author :Dr Kasturi Rohit Naik Dr Srinivasan R Iyengar Publisher :Archers & Elevators Publishing House ISBN 13 :9386501678 Total Pages : pages Book Rating :4.3/5 (865 download)
Book Synopsis An Analytical Study On Job Role Stressors, Employee Performance And Service Effectiveness Using Servqual Approach by : Dr Kasturi Rohit Naik Dr Srinivasan R Iyengar
Download or read book An Analytical Study On Job Role Stressors, Employee Performance And Service Effectiveness Using Servqual Approach written by Dr Kasturi Rohit Naik Dr Srinivasan R Iyengar and published by Archers & Elevators Publishing House. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Boundary Spanning Elements and the Marketing Function in Organizations by : Sunil Sahadev
Download or read book Boundary Spanning Elements and the Marketing Function in Organizations written by Sunil Sahadev and published by Springer. This book was released on 2015-02-25 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents current research on boundary spanning elements. The editors bring together extant knowledge in the field and present a uniform narrative. Previous studies have often been disseminated across several academic disciplines like services marketing, personal selling and sales management etc. and this monograph aggregates studies dealing with boundary spanning elements or has boundary spanning elements related to the marketing function as the main empirical platform under a uniform theoretical perspective. Each chapter in the book deals with an important research theme and synthesizes studies in relation to boundary spanning elements.
Book Synopsis Understanding the High Performance Workplace by : Neal M. Ashkanasy
Download or read book Understanding the High Performance Workplace written by Neal M. Ashkanasy and published by Routledge. This book was released on 2016-06-10 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book asks the crucial question: When does high performance supervision become abusive supervision? As more organizations push to adopt high performance work practices (HPWP), the onus increasingly falls on supervisors to do whatever it takes to maximize the productivity of their work teams. In this rigorous, research-based volume, international contributors offer insight into how and when seemingly-beneficial workplace practices cross the line from motivation to abuse. By reviewing critical issues in both high performance work practices and abusive supervision, it illuminates the crossover between these two modes of work, and forges a path for future scholarship.
Book Synopsis The Oxford Handbook of Organizational Climate and Culture by : Karen M. Barbera
Download or read book The Oxford Handbook of Organizational Climate and Culture written by Karen M. Barbera and published by Oxford University Press. This book was released on 2014-05-07 with total page 753 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Oxford Handbook of Organizational Climate and Culture presents the breadth of topics from Industrial and Organizational Psychology and Organizational Behavior through the lenses of organizational climate and culture. The Handbook reveals in great detail how in both research and practice climate and culture reciprocally influence each other. The details reveal the many practices that organizations use to acquire, develop, manage, motivate, lead, and treat employees both at home and in the multinational settings that characterize contemporary organizations. Chapter authors are both expert in their fields of research and also represent current climate and culture practice in five national and international companies (3M, McDonald's, the Mayo Clinic, PepsiCo and Tata). In addition, new approaches to the collection and analysis of climate and culture data are presented as well as new thinking about organizational change from an integrated climate and culture paradigm. No other compendium integrates climate and culture thinking like this Handbook does and no other compendium presents both an up-to-date review of the theory and research on the many facets of climate and culture as well as contemporary practice. The Handbook takes a climate and culture vantage point on micro approaches to human issues at work (recruitment and hiring, training and performance management, motivation and fairness) as well as organizational processes (teams, leadership, careers, communication), and it also explicates the fact that these are lodged within firms that function in larger national and international contexts.
Book Synopsis Unsafe human behavior at construction sites by : Qingfeng Meng
Download or read book Unsafe human behavior at construction sites written by Qingfeng Meng and published by Frontiers Media SA. This book was released on 2023-01-04 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Mental Health in Healthcare Workers and its Associations with Psychosocial Work Conditions by : Juan Jesús García-Iglesias
Download or read book Mental Health in Healthcare Workers and its Associations with Psychosocial Work Conditions written by Juan Jesús García-Iglesias and published by Frontiers Media SA. This book was released on 2024-04-11 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: The work environment can be considered one of the main determining factors that can influence the mental health of workers, especially as it regards the structural and organizational conditions to which the worker is subjected. This work environment has positive effects when work provides satisfaction and well-being or negative effects provoked by situations of stress, inadequate working patterns and schedules, possible situations of abuse and/or harassment, etc., which may contribute to the appearance of alterations in the mental health of the worker.
Download or read book The Service Providers written by D. Yagil and published by Springer. This book was released on 2008-04-17 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.
Author :Dr Minna Tunkkari-Eskelinen, JAMK University of Applied Science Jyväskylä, Finland Publisher :Academic Conferences and publishing limited ISBN 13 :191121876X Total Pages :284 pages Book Rating :4.9/5 (112 download)
Book Synopsis ICTR 2018 International Conference on Tourism Research by : Dr Minna Tunkkari-Eskelinen, JAMK University of Applied Science Jyväskylä, Finland
Download or read book ICTR 2018 International Conference on Tourism Research written by Dr Minna Tunkkari-Eskelinen, JAMK University of Applied Science Jyväskylä, Finland and published by Academic Conferences and publishing limited. This book was released on 2018-03-22 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: These proceedings represent the work of researchers participating in the International Conference on Tourism Research (ICTR 2018) which is being hosted by JAMK University of Applied Sciences, Jyväskylä, Finland on 23-24 March 2018.
Download or read book Job Stress written by John M Ivancevich and published by Routledge. This book was released on 2014-02-04 with total page 247 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leading theorists and researchers explore the concept of stress in this relevant and well-timed volume. Physicians, psychologists, sociologists, and social psychologists who have been engaged in stress-related projects offer exciting and practical suggestions for applying organizational behavior management principles to the problem of stress. They share timely discussions on the causes and implications of job stress, which affects all levels of employees in business and industrial settings. This stimulating volume addresses the major theoretical perspectives and interpretations of job stress--from the diverse fields of medicine, clinical psychology, engineering psychology, and organizational psychology and proposes stress measurement and stress management interventions. A fascinating review of the empirical research on stress indicates the present state of study on the subject and emphasizes the need for more applied research using OBM principles. There is currently a great deal of disagreement about the meaning of job stress, its effects on people and organizations, and strategies for coping with the phenomenon. The effects of stress on individuals and organizations are thoroughly explored in this timely volume.
Book Synopsis Performance Productivity and Quality of Frontline Employees in Service Organizations by : Jagdip Singh
Download or read book Performance Productivity and Quality of Frontline Employees in Service Organizations written by Jagdip Singh and published by . This book was released on 1999 with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Customer Value Creation Behavior by : Youjae Yi
Download or read book Customer Value Creation Behavior written by Youjae Yi and published by Routledge. This book was released on 2014-04-24 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: We all live in a service-based economy right now, and the role of customers has changed from passive buyers to active value creators. Customers are actively engaged in the value creation process, and customer value creation behavior has become an essential phenomenon. For the competitive advantage of the firm, employees need to change from exclusive service providers to value facilitators. Firms must now change their paradigm from treating customers as mere buyers to engaging customers as value creators. This book sheds insight into the essentiality of understanding customer value creation behavior for enhancing firm performance. This book is also a comprehensive reference critically analyzing the current state of customer value creation behavior. It covers theoretical foundations, measurement, antecedents and consequences of customer value creation behavior, in addition to applications in specific and various contexts. The book also highlights the importance of understanding the dimensional structure of customer value creation behaviour for accurate results of empirical research. In addition, the book also examines customer value destruction behavior or dysfunctional customer behavior. This book challenges the conventional belief that handling customer complaints equates with handling dysfunctional customer behavior and provides useful insights for handling employees and customers.
Book Synopsis Moral Emotion, Moral Cognition, and (Im)Moral Behavior in the Workplace by : Peixu He
Download or read book Moral Emotion, Moral Cognition, and (Im)Moral Behavior in the Workplace written by Peixu He and published by Frontiers Media SA. This book was released on 2023-09-27 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: Moral behavior is subject to socially accepted moral norms and also has a pervasive influence on organizational performance. With the emergence of ethical issues found in organizations, practitioners and scholars pay increasing attention to ethics management. Therefore, workplace moral behavior (e.g., pro-social behavior and organizational citizenship behavior - OCB) and immoral behavior (e.g., interpersonal abusive behavior, deviant/counterproductive behavior, and unethical pro-organizational behavior) have also received substantial research interests over the past decades. To date, the most common framework used to study moral behavior has been the cognitive approach, with abundant evidence demonstrating that emotion and cognition are the two core elements in generating and influencing workplace (im)moral behavior. However, limited studies have been conducted to explore the emotional/cognitive processes or integrative moral emotion-cognition system relevant to workplace moral behavior. Despite our knowledge of the antecedents and consequences of workplace (im)moral behaviors, more research on the generating mechanism, influencing mechanism, transformation mechanism, and governance strategies is needed. For example, it is unclear how exhibiting (im)moral behavior in the workplace would impact the actor’s and the third-party observer’s emotions, thoughts, feelings, and subsequent behavior. Besides, the question of whether ethical/unethical leader behavior would trigger a “trickle-down effect” is underdeveloped, which refers to the fact that how the behavior or perception of the top leaders affects employees from top to bottom along the formal vertical power chain. In addition, we have little knowledge on when, how, and why the ethical employees (the so-called “good soldiers”) would engage in workplace immoral behavior, and vice-versa.
Book Synopsis ECMLG 2016 - Proceedings of the 12th European Conference on Management, Leadership and Governance by :
Download or read book ECMLG 2016 - Proceedings of the 12th European Conference on Management, Leadership and Governance written by and published by Academic Conferences and publishing limited. This book was released on with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Proceedings of the 12th European Conference on Management, Leadership and Governance
Book Synopsis Handbook of Occupational Health and Wellness by : Robert J. Gatchel
Download or read book Handbook of Occupational Health and Wellness written by Robert J. Gatchel and published by Springer Science & Business Media. This book was released on 2012-12-21 with total page 573 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book integrates the growing clinical research evidence related to the emerging transdisciplinary field of occupational health and wellness. It includes a wide range of important topics, ranging from current conceptual approaches to health and wellness in the workplace, to common problems in the workplace such as presenteeism/abstenteeism, common illnesses, job-related burnout, to prevention and intervention methods. It consists of five major parts. Part I, “Introduction and Overviews,” provides an overview and critical evaluation of the emerging conceptual models that are currently driving the clinical research and practices in the field. This serves as the initial platform to help better understand the subsequent topics to be discussed. Part II, “Major Occupational Symptoms and Disorders,” exposes the reader to the types of critical occupational health risks that have been well documented, as well as the financial and productivity losses associated with them. In Part III, “Evaluation of Occupational Causes and Risks to Workers’ Health,” a comprehensive evaluation of these risks and causes of such occupational health threats is provided. This leads to Part IV, “Prevention and Intervention Methods,” which delineates methods to prevent or intervene with these potential occupational health issues. Part V, “Research, Evaluation, Diversity and Practice,” concludes the book with the review of epidemiological, measurement, diversity, policy, and practice issues–with guidelines on changes that are needed to decrease the economic and health care impact of illnesses in the workplace, and recommendations for future. All chapters provide a balance among theoretical models, current best-practice guidelines, and evidence-based documentation of such models and guidelines. The contributors were carefully selected for their unique knowledge, as well as their ability to meaningfully present this information in a comprehensive manner. As such, this Handbook is of great interest and use to health care and rehabilitation professionals, management and human resource personnel, researchers and academicians alike.
Book Synopsis Psychosocial Job Dimensions and Distress/Well-Being: Issues and Challenges in Occupational Health Psychology by : Renato Pisanti
Download or read book Psychosocial Job Dimensions and Distress/Well-Being: Issues and Challenges in Occupational Health Psychology written by Renato Pisanti and published by Frontiers Media SA. This book was released on 2018-02-01 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the last three decades a large body of research has showed that psychosocial job dimensions such as time pressure, decision authority and social support, could have significant implications for psychological distress and well-being. Theoretical models, such as the job demand-control-social support model (JDCS model), the effort-reward imbalance model (ERI model), the job demands-resources model (JDR model) and the vitamin model suggest that distress and positive dimensions at work (well being and motivation) can be considered as two sides of the same coin. If the job is designed to provide the right mix of psychosocial job dimensions (e.g., optimal time pressure, decision authority and social support), work can boost job engagement and well-being as well as productive behaviors at work. When the job is not designed in an optimal way (e.g., too much time pressure and too little decision authority) work can trigger stress reactions and burnout. Although some insight has been gained on how job dimensions could predict distress and well-being, and also into the dimensions that might moderate and mediate these associations; research still faces several challenges. Firstly, most of this research has been cross-sectional in nature, thus making it difficult to conclude on the long-term effects of psychosocial job dimensions. Another challenge concerns how the contextual dimensions can be incorporated into micro-levels models on employee stress and well-being. Nowadays, work is carried out in the context of a wider environment that includes organizational variables. So far the role of the organizational variables in the theoretical frameworks for explaining the relationships between psychosocial job dimensions, employee distress and well-being, has often been underplayed. The main aim of this research topic is to bring together international research from different theoretical and methodological perspectives in order to advance knowledge and practice in the field of work stress.
Book Synopsis Organizational Stress by : J. Cranwell-Ward
Download or read book Organizational Stress written by J. Cranwell-Ward and published by Springer. This book was released on 2005-06-14 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a sound understanding of stress from organizational, managerial and individual perspectives. It is an ideal guide for managers, HR and OH professionals with responsibility for stress management. In order to remain competitive, avoid risk, and be employers of choice, organisations must discover the causes of stress and mitigate them, formulate robust policies and procedures, create an appropriate culture and climate, and support stressed individuals. This book acts as a handbook for all aspects of managing stress. It includes latest cutting-edge thinking developed at Henley Management College and up to date examples and case studies.
Book Synopsis New Developments in Theoretical and Conceptual Approaches to Job Stress by : Daniel C. Ganster
Download or read book New Developments in Theoretical and Conceptual Approaches to Job Stress written by Daniel C. Ganster and published by Emerald Group Publishing. This book was released on 2010-02-25 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Promotes theory and research in the area of occupational stress, health and well being, and brings together and showcases the work of some of the best researchers and theorists who contribute to this area. This collection gives a critical assessment of knowledge, and major gaps in knowledge, on occupational stress and well being.