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Alta Fidelidad Tecnicas E Ideas Operativas Para Lograr La Lealtad Del Cliente A Traves Del Servicio
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Book Synopsis Alta fidelidad (técnicas e ideas operativas para lograr la lealtad del cliente a través del servicio) by : Juan Carlos Alcaide
Download or read book Alta fidelidad (técnicas e ideas operativas para lograr la lealtad del cliente a través del servicio) written by Juan Carlos Alcaide and published by DeltaIdeas. This book was released on 2002 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: La evolución de la sociedad, los mercados y las tendencias comerciales. La empresa client oriented. Fidelización: el nuevo paradigma del marketing relacional. Fidelidad y servicio al cliente. El marketing de lealtad y sus herramientas.
Book Synopsis Marketing de fidelización by : ALEJANDRO SCHNARCH KIRBERG.
Download or read book Marketing de fidelización written by ALEJANDRO SCHNARCH KIRBERG. and published by Ecoe Ediciones. This book was released on 2011 with total page 131 pages. Available in PDF, EPUB and Kindle. Book excerpt: No se trata de pasar del marketing transaccional “tengo un producto, ¿a quién se lo vendo?”, al del marketing relacional “tengo un cliente, ¿cómo y qué le vendo?”, sino a “tengo un cliente, ¿cómo puedo ayudarle?”… El tener clientes satisfechos, ya no es suficiente: es necesario lograr sentimientos y conductas de lealtad, desarrollando programas de fidelidad. El marketing de fidelización va más allá del servicio, la comunicación, la relación o un CRM; se trata una actitud proactiva de una empresa por encontrar y desarrollar vínculos afectivos duraderos con sus clientes, para que sientan el producto o servicio como algo propio y quieran contribuir a su crecimiento y supervivencia. Sólo mediante esta filosofía y estrategia se obtienen organizaciones competitivas, sostenibles y rentables. Pero casi todos los estudios sobre el tema, se han escrito en y para otras realidades, describiendo y analizando principios, herramientas y metodologías muchas veces de difícil aplicación en nuestras naciones; se han copiado tácticas, estrategias y programas de los países desarrollados que no siempre tienen aplicación práctica a las condiciones existentes en América Latina, porque los comportamientos, procesos, creencias, valores y/o expectativas son diferentes. Precisamente el gran aporte del libro del doctor Schnarch es la forma en que analiza estos conceptos bajo una perspectiva latinoamericana, presentando el marketing de fidelización como la única forma de obtener clientes satisfechos, leales y rentables.
Book Synopsis Clienting by : Luis María Huete Gómez
Download or read book Clienting written by Luis María Huete Gómez and published by Grupo Planeta (GBS). This book was released on 2006-04 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Márketing y servicios para rentabilizar la lealtad. Con los años, los conceptos y enfoques de gestión empresarial deben reinventarse a sí mismos para que puedan aplicarse a las nuevas y futuras situaciones. Estas nuevas ideas empresariales influirán directamente en la forma de hacer empresa de los nuevos directivos.
Book Synopsis De la calidad de servicio a la fidelidad del cliente by : Dolors Setó Pamies
Download or read book De la calidad de servicio a la fidelidad del cliente written by Dolors Setó Pamies and published by ESIC Editorial. This book was released on 2004 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Alive & Well! by : José Antonio Fernández Carbajal
Download or read book Alive & Well! written by José Antonio Fernández Carbajal and published by . This book was released on 2020-04-03 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Ya no hay lealtad a la marca". No. La lealtad a la marca no está muerta, pero ese dicho se ha convertido en la mejor excusa para justificar una ejecución deficiente cuando se trata de retener a los clientes. Este libro te dirá cómo tener clientes satisfechos y leales, y te llevará paso a paso, de manera muy amena, para entender y usar tres estrategias simples para ganar lo más valioso que un cliente puede darte: ser leal a tu marca, a tu servicio. Lalo Duron, PhD, te llevará en un viaje donde entenderás cómo la lealtad de los clientes sigue viva, goza de cabal salud y no se ha muerto, aprovechando las tres estrategias para ser exitoso e ignorar a quienes te digan "ya no hay lealtad a la marca".Descubre cómo una oferta impecable, las comunicaciones integradas y el foco en tus clientes, te permitirán obtener el compromiso más valioso de tus clientes: su lealtad a tu servicio. Ojalá este libro te ayude, como a ayudado a muchos directivos, a ser un líder en lealtad en tu industria.
Book Synopsis La Lealtad de Sus Clientes by : Claudio L. Soriano
Download or read book La Lealtad de Sus Clientes written by Claudio L. Soriano and published by Ediciones Díaz de Santos. This book was released on 1994 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: El futuro de su empresa depende de las habilidades que desarrolle para mantener una base estable de clientes que vuelvan a comprar una y otra vez sus productos o servicios: esta guía le indica cómo lograrlo.INDICE: Indice de figuras. Índice de guías de trabajo. Al lector. Introducción. Retención de los clientes: razones y beneficios. ¿Qué debe hacerse?: enfoqueglobal. Plan de acción para elevar la calidad de los servicios de apoyo. Orientación de las estrategias de marketing y ventas. Seguimiento y controles de productividad.
Book Synopsis Atencion Estrategica Al Cliente by : John Goodman
Download or read book Atencion Estrategica Al Cliente written by John Goodman and published by . This book was released on 2015-09-07 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: En Atencion estrategica al cliente, John Goodman propone un nuevo concepto para atender al cliente y demuestra como las empresas lideres lo usan para transformar su negocio. Con el respaldo de 30 anos de investigaciones para empresas importantes como American Express, Coca Cola, FedEx, GE, Harley Davidson, J&J, Marriott, Mayo Health System y Toyota. Goodman le explica como: Generar un imperativo para construir servicio al cliente proactivo, enfocado en el crecimiento de ganancias. Realizar y maximizar la relacion estrategica entre servicio, ventas, y marketing. Combinar la gente, el proceso y la tecnologia para crear una cultura de servicio de alta calidad. Usar cada interaccion de servicio como una oportunidad de crear satisfaccion autentica y lealtad, convertir estas experiencias positivas en nuevas relaciones incontables para maximizar ingresos y ganancias. Entregar un nivel de servicio a todos los clientes, sean locales o globales.Practico, franco, y directo, el libro combina la investigacion formal, estudios de casos entretenidos, practicos patentados y comprobados para revelar el que, porque, y como de servicio estelar. Explica que los clientes "plata" valen mas que los clientes "oro," y porque las medidas tradicionales de cali-ficacion de servicio no sirven. Atencion estrategica al cliente demuestra como repensar su propia estrategia y empezar a ganar la lealtad de los clientes, mas clientes y al mismo tiempo empujar un crecimiento sustancial y ganancias importantes. Acerca del autor John Goodman: Es uno de Ios inventores de la industria de atencion al cliente. Ha dirigido personalmente mas de 800 estudios para sus clientes en todos los mercados concebibles y esta considerado como un lider de pensamiento cuyas investigaciones han rede-nido tanto la naturaleza como el proceso de la funcion del servicio. Es el fundador y vicepresidente de TARP Worldwide, Inc. radicado en Arlington, Virginia, la organizacion que Tom Peters ha calificado como "quizas la mejor empresa de investigacion en servicio al cliente de los Estados Unidos." Fundado cuando el autor estudiaba en Harvard Business School hace mas que 35 anos, TARP era pionero en la ciencia de cuanti-ficar la experiencia del cliente y el uso de data para mejorar constantemente el servicio e impulsar ganancias. Entre los clientes elite de TARP cuenta con las empresas multinacionales de Fortune 500, asociaciones, entidades del gobierno, y las mejores empresas tanto en el sector privado como publico. John Goodman tiene un MBA de Harvard Business School ."
Book Synopsis Servicio al cliente by : Sara Elizabeth Hall Cajar
Download or read book Servicio al cliente written by Sara Elizabeth Hall Cajar and published by Independently Published. This book was released on 2023-05-25 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Servicio al Cliente: Transforma tu Negocio con Estrategias de Clase Mundial" es una guía completa y práctica que te enseñará cómo brindar un servicio al cliente excepcional y utilizarlo como una poderosa herramienta para impulsar el crecimiento de tu negocio. Escrito pensando en empresarios y líderes empresariales, este libro te proporciona estrategias probadas y técnicas efectivas para mejorar la experiencia de tus clientes y generar lealtad a largo plazo. Desde los conceptos básicos hasta las estrategias de clase mundial, este libro te lleva paso a paso a través de los fundamentos del servicio al cliente, explicando su importancia en el panorama empresarial actual. Aprenderás cómo construir una cultura de servicio al cliente en tu organización y cómo seleccionar y capacitar al personal adecuado para brindar un servicio excepcional. La comprensión de las necesidades y expectativas de tus clientes es clave para ofrecer un servicio sobresaliente. Descubrirás cómo establecer relaciones de confianza a través de la empatía y la escucha activa, y cómo superar las barreras de comunicación para ofrecer experiencias personalizadas y memorables. El libro también se adentra en estrategias prácticas para el servicio al cliente, desde la gestión de situaciones difíciles hasta la resolución efectiva de problemas. Aprenderás cómo aprovechar la tecnología para mejorar la experiencia del cliente y cómo diseñar un viaje del cliente fluido y coherente en todos los puntos de contacto. Medir y mejorar el servicio al cliente es esencial para el crecimiento continuo de tu negocio. Descubrirás cómo establecer métricas efectivas y recopilar retroalimentación de los clientes, utilizando estos datos para implementar un ciclo de mejora continua y mantener una ventaja competitiva en el mercado. A lo largo del libro, encontrarás casos de éxito de empresas reconocidas por su servicio al cliente excepcional, así como las mejores prácticas utilizadas por ellas. Estos ejemplos te inspirarán y te proporcionarán ideas prácticas que podrás adaptar a tu propia empresa. Al final del libro, estarás equipado con el conocimiento y las herramientas necesarias para liderar el cambio en tu organización, transformando tu negocio a través de un servicio al cliente de clase mundial. No importa el tamaño de tu empresa, "Servicio al Cliente: Transforma tu Negocio con Estrategias de Clase Mundial" te mostrará cómo superar las expectativas de tus clientes y construir relaciones sólidas que impulsen el éxito a largo plazo.
Download or read book The Information written by James Gleick and published by Vintage. This book was released on 2011-03-01 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the bestselling author of the acclaimed Chaos and Genius comes a thoughtful and provocative exploration of the big ideas of the modern era: Information, communication, and information theory. Acclaimed science writer James Gleick presents an eye-opening vision of how our relationship to information has transformed the very nature of human consciousness. A fascinating intellectual journey through the history of communication and information, from the language of Africa’s talking drums to the invention of written alphabets; from the electronic transmission of code to the origins of information theory, into the new information age and the current deluge of news, tweets, images, and blogs. Along the way, Gleick profiles key innovators, including Charles Babbage, Ada Lovelace, Samuel Morse, and Claude Shannon, and reveals how our understanding of information is transforming not only how we look at the world, but how we live. A New York Times Notable Book A Los Angeles Times and Cleveland Plain Dealer Best Book of the Year Winner of the PEN/E. O. Wilson Literary Science Writing Award
Download or read book Cultural Tourism written by bob Mckercher and published by Routledge. This book was released on 2012-10-02 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Examine cultural tourism issues from both sides of the industry! Unique in concept and content, Cultural Tourism: The Partnership Between Tourism and Cultural Heritage Management examines the relationship between the sectors that represent opposite sides of the cultural tourism coin. While tourism professionals assess cultural assets for their profit potential, cultural heritage professionals judge the same assets for their intrinsic value. Sustainable cultural tourism can only occur when the two sides form a true partnership based on understanding and appreciation of each other's merits. The authors--one, a tourism specialist, the other, a cultural heritage management expert--present a model for a working partnership with mutual benefits, integrating management theory and practice from both disciplines. Cultural Tourism is the first book to combine the different perspectives of tourism management and cultural heritage management. It examines the role of tangible (physical evidence of culture) and intangible (continuing cultural practices, knowledge, and living experiences) heritage, describes the differences between cultural tourism products and cultural heritage assets, and develops a number of conceptual models, including a classification system for cultural tourists, indicators of tourism potential at cultural and heritage assets, and assessment criteria for cultural and heritage assets with tourism potential. Cultural Tourism examines the five main constituent elements involved in cultural tourism: cultural and heritage assets in tourism sites such as the Royal Palace in Bangkok, the Cook Islands, and Alcatraz Prison in San Francisco. tourism--what it is, how it works, and what makes it a success five different types of cultural tourists consumption of products, value adding, and commodification integrating the first four elements to satisfy the tourist, meet the needs of the tourism industry, and conserve the intrinsic value of the asset Though tourism and cultural heritage management professionals have mutual interests in the management, conservation, and presentation of cultural and heritage assets, the two sectors operate on parallel planes, maintaining an uneasy partnership with surprisingly little dialogue. Cultural Tourism provides professionals and students in each field with a better understanding of their own roles in the partnership, bridging the gap via sound planning, management, and marketing to produce top-quality, long-lasting cultural tourism products. Now translated into simplified Chinese.
Book Synopsis Fundamentals of Marketing by : Miguel Santesmases Mestre
Download or read book Fundamentals of Marketing written by Miguel Santesmases Mestre and published by . This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the English edition of the first marketing book in Spanish to be adapted to the European Space for Higher Education, which has been written with the new requirements of the recent official degrees in mind. In addition to its theoretical presentation illustrated with many examples, each chapter starts with a business situation, and closes with a case study with practice topics, key terms and review questions, along with related Internet links and specific bibliography. In addition, teachers and students are provided with complementary on-line material on the book’s website: www.miguelsantesmases.com/fm.htm This textbook presents the fundamentals of marketing, the market, the consumer’s environment and behaviour, the marketing research, and the information systems. It later goes deeper into the marketing tools (product and services management, pricing, communication, sales, distribution and, lastly, the marketing plan), all supported by examples and case studies. Chapters dealing with relationship marketing, customer relations management, new communication technologies and emerging marketing techniques have also been included. Fundamentals of Marketing offers a modern approach, adapted to the new teaching methodologies which will make both the teaching and learning of the principles of marketing much easier.
Book Synopsis ICGR 2018 - Proceedings of the International Conference on Gender Research by : Ana Azevedo
Download or read book ICGR 2018 - Proceedings of the International Conference on Gender Research written by Ana Azevedo and published by Acpil. This book was released on 2018-03-22 with total page 650 pages. Available in PDF, EPUB and Kindle. Book excerpt: These proceedings represent the work of researchers participating in the International Conference on Gender Research (ICGR 2018) which is being hosted this year by the ISCAP in Porto, Portugal on 12-13 April 2018. ICGR is a new event on the international research conferences calendar and provides a valuable platform for individuals to present their research findings, display their work in progress and discuss conceptual and empirical advances in the areas surrounding Gender Research. It provides an important opportunity for researchers across a diverse range of fields all looking at aspects relating to Gender to come together with peers to share their varied and valuable experiences. The first day will be opened with a keynote presentation by Bruce I Newman from DePaul University in Chicago, USA who will address the topic Gender and Democracy. In the afternoon, there will be an additional keynote address on Empowering women in the IT/IS research: the importance of role models given by Isabel Ramos from, University of Minho, Portugal. The second day of the conference will be opened by Paola Paoloni from "NiccolÒ Cusano" University, Rome, Italy. Paola will be talking about A Relational Capital Dimension in Universities. In this event, participants will have the opportunity to have access to the latest research and developments concerning Gender Research and after an initial submission of 180 Abstracts, there will be 62 Research Papers, 8 PhD Research Papers, 2 Masters Papers, 1 Non-Academic and 4 Work in Progress Paper published in these Conference Proceedings. These papers represent truly global research in the field, with contributions from Australia, Belgium, Brazil, Canada, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Iran, Italy, Kazakhstan, Lithuania, Malaysia, Mexico, Nepal, Nigeria, Pakistan, Philippines, Poland, Portugal, Russia, Slovakia, South Africa, Spain, Sweden, Taiwan, Thailand, The Netherlands, Turkey, UAE, UK and USA.
Book Synopsis Exploring Translation Theories by : Anthony Pym
Download or read book Exploring Translation Theories written by Anthony Pym and published by Routledge. This book was released on 2017-11-27 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exploring Translation Theories presents a comprehensive analysis of the core contemporary paradigms of Western translation theory. The book covers theories of equivalence, purpose, description, uncertainty, localization, and cultural translation. This second edition adds coverage on new translation technologies, volunteer translators, non-lineal logic, mediation, Asian languages, and research on translators’ cognitive processes. Readers are encouraged to explore the various theories and consider their strengths, weaknesses, and implications for translation practice. The book concludes with a survey of the way translation is used as a model in postmodern cultural studies and sociologies, extending its scope beyond traditional Western notions. Features in each chapter include: An introduction outlining the main points, key concepts and illustrative examples. Examples drawn from a range of languages, although knowledge of no language other than English is assumed. Discussion points and suggested classroom activities. A chapter summary. This comprehensive and engaging book is ideal both for self-study and as a textbook for Translation theory courses within Translation Studies, Comparative Literature and Applied Linguistics.
Book Synopsis Business Solutions for the Global Poor by : V. Kashturi Rangan
Download or read book Business Solutions for the Global Poor written by V. Kashturi Rangan and published by John Wiley & Sons. This book was released on 2007-02-03 with total page 455 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on research presented at The Harvard Business School’s first-ever conference on business approaches to poverty alleviation, Business Solutions for the Global Poor brings together perspectives from leading academics and corporate, non-profit and public sector managers. The contributors draw on practical and dynamic how-to insights from leading BOP ventures from more than twenty countries world-wide. This important volume reflects poverty’s multi-faceted nature and a broad range of actors—multinational and local businesses, entrepreneurs, civil society organizations and governments—that play a role in its alleviation.
Book Synopsis Marxism and Literary Criticism by : Terry Eagleton
Download or read book Marxism and Literary Criticism written by Terry Eagleton and published by Univ of California Press. This book was released on 1976-08-16 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Far and away the best short introduction to Marxist criticism (both history and problems) which I have seen."--Fredric R. Jameson "Terry Eagleton is that rare bird among literary critics--a real writer."--Colin McCabe, The Guardian
Book Synopsis Basques in the Philippines by : Marciano R. De Borja
Download or read book Basques in the Philippines written by Marciano R. De Borja and published by University of Nevada Press. This book was released on 2012-06-12 with total page 440 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Basques played a remarkably influential role in the creation and maintenance of Spain’s colonial establishment in the Philippines. Their skills as shipbuilders and businessmen, their evangelical zeal, and their ethnic cohesion and work-oriented culture made them successful as explorers, colonial administrators, missionaries, merchants, and settlers. They continued to play prominent roles in the governance and economy of the archipelago until the end of Spanish sovereignty, and their descendants still contribute in significant ways to the culture and economy of the contemporary Philippines. This book offers important new information about a little-known aspect of Philippine history and the influence of Basque immigration in the Spanish Empire, and it fills an important void in the literature of the Basque diaspora.
Book Synopsis Revolution in History by : Roy Porter
Download or read book Revolution in History written by Roy Porter and published by Cambridge University Press. This book was released on 1986-10-09 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fifteen contributors examine the interpretative value of ideas of revolution for explaining historical development within their own speciality. They assess the existing historiography and offer their personal views.
