Accounts Excuses And Apologies Third Edition

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Accounts, Excuses, and Apologies, Third Edition

Author : William L. Benoit
Publisher : State University of New York Press
ISBN 13 : 1438496087
Total Pages : 220 pages
Book Rating : 4.4/5 (384 download)

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Book Synopsis Accounts, Excuses, and Apologies, Third Edition by : William L. Benoit

Download or read book Accounts, Excuses, and Apologies, Third Edition written by William L. Benoit and published by State University of New York Press. This book was released on 2024-01-01 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: In our constantly plugged-in and connected world, image is everything. People, groups, organizations, and countries frequently come under suspicion of wrongdoing and sometimes require defense. Accounts, Excuses, and Apologies describes the image-repair strategies that may be used to help defuse these threats. The Third Edition of this classic book builds on theories for rehabilitating a damaged reputation by adding two new forms of denial: straw denial (appearing to deny an accusation by sidestepping it) and deflecting attention (trying to get the audience to focus on something other than the accusations against you). Five contexts for image repair are examined: corporate, political, sports/entertainment, international, and third party (when one person or organization tries to repair the image of another). The book’s case studies include current instances of reputation repair, including Vladimir Putin on Ukraine and President Joe Biden on Afghanistan; Southwest Airlines on flight cancellations; Kobe Bryant on accusations of rape; and Donald Trump on the January 6 hearings.

Accounts, Excuses, and Apologies, Second Edition

Author : William L. Benoit
Publisher : SUNY Press
ISBN 13 : 1438453981
Total Pages : 168 pages
Book Rating : 4.4/5 (384 download)

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Book Synopsis Accounts, Excuses, and Apologies, Second Edition by : William L. Benoit

Download or read book Accounts, Excuses, and Apologies, Second Edition written by William L. Benoit and published by SUNY Press. This book was released on 2014-10-15 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Updated with a timely literature review and new case studies from sports, international politics, and third-party image repair. In our constantly plugged-in and connected world, image is everything. People, groups, organizations, and countries frequently come under suspicion of wrongdoing and sometimes require defense. This fully updated edition of the 1994 volume investigates the situations in which threats to image arise and describes the image-repair strategies that may be used to help defuse these threats, such as denial and apology. The author reviews various theories on image repair, and extends prior research on the topic to include work on persuasion or attitude change. Five contexts for image repair are examined: corporate, political, sports/entertainment, international, and third party (when one person or organization tries to repair the image of another). New case studies include the British Petroleum oil spill in the Gulf of Mexico, Anthony Weiner, Lance Armstrong, Apples apology to China over the iPhone, and Prime Minister David Camerons apology for Bloody Sunday. This is an extremely valuable update to the most influential book ever published on crisis communication. Timothy L. Sellnow, coauthor of Theorizing Crisis Communication

Strategic Planning for Public Relations, Third Edition

Author : Ronald D. Smith
Publisher : Routledge
ISBN 13 : 1135847991
Total Pages : 637 pages
Book Rating : 4.1/5 (358 download)

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Book Synopsis Strategic Planning for Public Relations, Third Edition by : Ronald D. Smith

Download or read book Strategic Planning for Public Relations, Third Edition written by Ronald D. Smith and published by Routledge. This book was released on 2009-04-20 with total page 637 pages. Available in PDF, EPUB and Kindle. Book excerpt: This innovative and popular text provides a clear pathway to understanding public relations campaigns and other types of strategic communication. Implementing the pragmatic, in-depth approach of the previous editions, author Ronald D. Smith presents a step-by-step unfolding of the strategic campaign process used in public relations practice. Drawing from his experience in professional practice and in the classroom, Smith walks readers through the critical steps for the formative research, strategic and tactical planning, and plan evaluation phases of the process. Offering clear explanations, relevant examples, and practical exercises, this text identifies and discusses the decision points and options in the development of a communication program. The cases and examples included here explore classic public relations situations as well as current, timely events. This third edition includes expanded discussions of ethics, diversity, and technology integrated throughout the text, and has a new appendix addressing media training for clients. As a classroom text or a resource for professional practice, this volume provides a model that can be adapted to fit specific circumstances and used to improve effectiveness and creativity in communication planning. It serves as an accessible and understandable guide to field-tested procedures, offering practical insights that apply to public relations campaigns and case studies coursework.

Accounts, Excuses, and Apologies, Third Edition

Author : William L Benoit
Publisher :
ISBN 13 : 9781438496061
Total Pages : 0 pages
Book Rating : 4.4/5 (96 download)

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Book Synopsis Accounts, Excuses, and Apologies, Third Edition by : William L Benoit

Download or read book Accounts, Excuses, and Apologies, Third Edition written by William L Benoit and published by . This book was released on 2024 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Proposes a theory and case studies on repairing a damaged or threatened image or reputation.

The Rhetoric of Official Apologies

Author : Lisa S. Villadsen
Publisher : Rowman & Littlefield
ISBN 13 : 1793621810
Total Pages : 241 pages
Book Rating : 4.7/5 (936 download)

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Book Synopsis The Rhetoric of Official Apologies by : Lisa S. Villadsen

Download or read book The Rhetoric of Official Apologies written by Lisa S. Villadsen and published by Rowman & Littlefield. This book was released on 2020-10-23 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Rhetoric of Official Apologies: Critical Essays focuses on the many challenges associated with performing a speech act on behalf of a collective and the concomitant issues of rhetorically tackling the multiple political, social, and philosophical issues at stake when a collective issues an official apology to a group of victims. Contributors address questions of whether collective remorse is possible or credible, how official apologies can be evaluated, who can issue apologies on behalf of whom, and whether there are certain kinds of wrongdoing that simply can’t be addressed in the form of an official apology. Collectively, the book speaks to the relevance of conceptualizing official apologies more broadly as serving multiple rhetorical purposes that span ceremonial and political genres and represent a potentially powerful form of collective self-reflection necessary for political and social advancement.

Routledge Handbook of Political Management

Author : Dennis W. Johnson
Publisher : Routledge
ISBN 13 : 1135897492
Total Pages : 653 pages
Book Rating : 4.1/5 (358 download)

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Book Synopsis Routledge Handbook of Political Management by : Dennis W. Johnson

Download or read book Routledge Handbook of Political Management written by Dennis W. Johnson and published by Routledge. This book was released on 2010-03-17 with total page 653 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive overview of the field of applied politics, encompassing political consulting, campaigns and elections, lobbying and advocacy, grass roots politics, fundraising, media and political communications, the role of the parties, political leadership, and the ethical dimensions of public life.

More Than Precious Memories

Author : Michael P. Graves
Publisher : Mercer University Press
ISBN 13 : 9780865549555
Total Pages : 328 pages
Book Rating : 4.5/5 (495 download)

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Book Synopsis More Than Precious Memories by : Michael P. Graves

Download or read book More Than Precious Memories written by Michael P. Graves and published by Mercer University Press. This book was released on 2004 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: More than Precious Memories is the first book of its kind--a collection of essays offering scholarly analysis and interpretation of Southern Gospel Music. Believing Southern Gospel Music to be a significant cultural and religious phenomenon worthy of the best efforts of scholarship, Grayes and Fillingim have assembled a diverse group of scholars who apply a variety of methods and theories to the task of understanding Southern Gospel Music and its cultural context. These scholars and approaches include the following. - Scott Tucker, looks at the theme of "heaven" in six of the Gaither Homecoming songbooks - David Fillingim looks at how Southern Gospel Music answers the question of theodicy from the perspective of the rural white, working class - Robert M. McManus explores selected song lyrics to show how Southern - Gospel Music helps construct the identity of the community compared to Contemporary Christian Music - Darlene R. Graves identifies key sustaining personality strengths of women that tend to preserve consistency between their public performance and personal spiritual walk - Elizabeth F. Desnoyers Colas and Stephanie Howard (Asabi) explore Southern Gospel and Black Gospel music through the influence of Thomas A. Dorsey - Michael Graves examines how the culture of Southern Gospel Music deals with its inevitable prodigal sons - Raymond D.S. Anderson analyzes the Gaither Homecoming videos as examples of the postmodern turn in American popular Christian culture - John D. Keeler presents the first audience study of Southern Gospel Music employing a "Uses and Gratifications" research framework - Paul A. Creasman examines the ways Southern Gospel Musicas a culture memorializes its dead by use of the Internet - Naaman Wood reviews significant scholarly approaches to the study of popular music.

Skilled Interpersonal Communication

Author : Owen Hargie
Publisher : Taylor & Francis
ISBN 13 : 100047464X
Total Pages : 679 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Skilled Interpersonal Communication by : Owen Hargie

Download or read book Skilled Interpersonal Communication written by Owen Hargie and published by Taylor & Francis. This book was released on 2021-11-29 with total page 679 pages. Available in PDF, EPUB and Kindle. Book excerpt: Established as the foremost textbook on communication, the seventh edition of Owen Hargie’s Skilled Interpersonal Communication is thoroughly revised and updated with the latest research findings, theoretical developments and applications. The contribution of skilled interpersonal communication to success in both personal and professional contexts is now widely recognised and extensively researched. People have a deep-seated and universal need to interact with others, and the greater their communicative ability the more satisfying and rewarding will be their lives. The main focus of this book is on the identification, analysis and evaluation of the core skills needed in these interactions. The first two chapters provide details of the nature of interpersonal communication and socially skilled performance, respectively, with a review of the main theoretical perspectives pertaining to each. The book then offers detailed accounts of the fourteen main skill areas: nonverbal communication, reinforcement, questioning, reflecting, listening, explaining, self-disclosure, set induction, closure, assertiveness, influencing, negotiating and interacting in and leading group discussions. The book concludes with a discussion on the ethical issues in interpersonal communication. This new edition also features an extended section on groupthink and analyses the impact of the coronavirus pandemic on aspects such as greeting patterns and the effectiveness of Project Fear by the UK government to secure citizen compliance. Written by one of the foremost international experts in the field, this is essential reading for students of interpersonal communication in general and to qualified personnel and trainees in many fields.

How to Say It, Third Edition

Author : Rosalie Maggio
Publisher : Penguin
ISBN 13 : 9780735204379
Total Pages : 580 pages
Book Rating : 4.2/5 (43 download)

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Book Synopsis How to Say It, Third Edition by : Rosalie Maggio

Download or read book How to Say It, Third Edition written by Rosalie Maggio and published by Penguin. This book was released on 2009-04-07 with total page 580 pages. Available in PDF, EPUB and Kindle. Book excerpt: For anyone who has ever searched for the right word at a crucial moment, the revised third edition of this bestselling guide offers a smart and succinct way to say everything One million copies sold! How to Say It® provides clear and practical guidance for what to say--and what not to say--in any situation. Covering everything from business correspondence to personal letters, this is the perfect desk reference for anyone who often finds themselves struggling to find those perfect words for: * Apologies and sympathy letters * Letters to the editor * Cover letters * Fundraising requests * Social correspondence, including invitations and Announcements This new edition features expanded advice for personal and business emails, blogs, and international communication.

A Dictionary of the English Language ... Abstracted from the folio edition, by the author ... The third edition, carefully revised

Author : Samuel Johnson
Publisher :
ISBN 13 :
Total Pages : 956 pages
Book Rating : 4.0/5 (23 download)

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Book Synopsis A Dictionary of the English Language ... Abstracted from the folio edition, by the author ... The third edition, carefully revised by : Samuel Johnson

Download or read book A Dictionary of the English Language ... Abstracted from the folio edition, by the author ... The third edition, carefully revised written by Samuel Johnson and published by . This book was released on 1768 with total page 956 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Public Apology between Ritual and Regret.

Author : Barbara Segaert
Publisher : Rodopi
ISBN 13 : 9401209537
Total Pages : 263 pages
Book Rating : 4.4/5 (12 download)

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Book Synopsis Public Apology between Ritual and Regret. by : Barbara Segaert

Download or read book Public Apology between Ritual and Regret. written by Barbara Segaert and published by Rodopi. This book was released on 2013 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the 1990s we witness a rise in public apologies. Are we living in the ‘Age of Apology’? Interesting research questions can be raised about the opportunity, the form, the meaning, the effectiveness and the ethical implications of public apologies. Are they not merely a clever and easy device to escape real and tangible responsibility for mistakes or wrong done? Are they not at risk to become well-rehearsed rituals that claim to express regret but, in fact, avoid doing so? In a joint interdisciplinary effort, the contributors to this book, combining findings from their specific fields of research (legal, religious, political, linguistic, marketing and communication studies), attempt to articulate this tension between ritual and sincere regret, between the discourse and the content of apologies, between excuses that pretend and regret that seeks reconciliation.

Psychology of Crises in Sport

Author : Bernd Strauss
Publisher : Springer Nature
ISBN 13 : 3031693280
Total Pages : 226 pages
Book Rating : 4.0/5 (316 download)

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Book Synopsis Psychology of Crises in Sport by : Bernd Strauss

Download or read book Psychology of Crises in Sport written by Bernd Strauss and published by Springer Nature. This book was released on with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Essays ... Revised ... by Thomas Markby ... Third edition

Author : Francis Bacon
Publisher :
ISBN 13 :
Total Pages : 650 pages
Book Rating : 4.0/5 (18 download)

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Book Synopsis The Essays ... Revised ... by Thomas Markby ... Third edition by : Francis Bacon

Download or read book The Essays ... Revised ... by Thomas Markby ... Third edition written by Francis Bacon and published by . This book was released on 1860 with total page 650 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Accounts, Excuses, and Apologies

Author : William L. Benoit
Publisher : SUNY Press
ISBN 13 : 9780791421864
Total Pages : 197 pages
Book Rating : 4.4/5 (218 download)

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Book Synopsis Accounts, Excuses, and Apologies by : William L. Benoit

Download or read book Accounts, Excuses, and Apologies written by William L. Benoit and published by SUNY Press. This book was released on 1994-12-05 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: Because responding to complaints is such an important part of human relations, this type of discourse has been studied in various disciplines. However, these studies tend to take a narrow focus. For example, some scholars study apologies and excuses in everyday talk. Others look at public apologies in speeches. Accounts, Excuses, and Apologies integrates and extends existing work on this concept into a general theory. The resulting theory of image restoration is then tested through application to several instances of defensive discourse.

Key Issues in Organizational Communication

Author : Dennis Tourish
Publisher : Psychology Press
ISBN 13 : 0415260949
Total Pages : 319 pages
Book Rating : 4.4/5 (152 download)

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Book Synopsis Key Issues in Organizational Communication by : Dennis Tourish

Download or read book Key Issues in Organizational Communication written by Dennis Tourish and published by Psychology Press. This book was released on 2004 with total page 319 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exploring key issues in communication and their impacts on organizational outcomes and management theory, this book considers the important changes in technology and globalization in the context of communications.

The Works of Jeremy Taylor. With some account of his life, summary of each discourse, notes,&c. by ... T. S. Hughes

Author : Jeremy Taylor
Publisher :
ISBN 13 :
Total Pages : 726 pages
Book Rating : 4.0/5 (25 download)

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Book Synopsis The Works of Jeremy Taylor. With some account of his life, summary of each discourse, notes,&c. by ... T. S. Hughes by : Jeremy Taylor

Download or read book The Works of Jeremy Taylor. With some account of his life, summary of each discourse, notes,&c. by ... T. S. Hughes written by Jeremy Taylor and published by . This book was released on 1850 with total page 726 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Equipping Technical Communicators for Social Justice Work

Author : Rebecca Walton
Publisher : University Press of Colorado
ISBN 13 : 1646421086
Total Pages : 266 pages
Book Rating : 4.6/5 (464 download)

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Book Synopsis Equipping Technical Communicators for Social Justice Work by : Rebecca Walton

Download or read book Equipping Technical Communicators for Social Justice Work written by Rebecca Walton and published by University Press of Colorado. This book was released on 2021-06-01 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: Equipping Technical Communicators for Social Justice Work provides action-focused resources and tools—heuristics, methodologies, and theories—for scholars to enact social justice. These resources support the work of scholars and practitioners in conducting research and teaching classes in socially just ways. Each chapter identifies a tool, highlights its relevance to technical communication, and explains how and why it can prepare technical communication scholars for socially just work. For the field of technical and professional communication to maintain its commitment to this work, how social justice intersects with inclusivity through UX, technological, civic, and legal literacies, as well as through community engagement, must be acknowledged. Equipping Technical Communicators for Social Justice Work will be of significance to established scholar-teachers and graduate students, as well as to newcomers to the field. Contributors: Kehinde Alonge, Alison Cardinal, Erin Brock Carlson, Oriana Gilson, Laura Gonzales, Keith Grant-Davie, Angela Haas, Mark Hannah, Kimberly Harper, Sarah Beth Hopton, Natasha Jones, Isidore Kafui Dorpenyo, Liz Lane, Emily Legg, Nicole Lowman, Kristen Moore, Emma Rose, Fernando Sanchez, Jennifer Sano-Franchini, Adam Strantz, Cana Uluak Itchuaqiyaq, Josephine Walwema, Miriam Williams, Han Yu