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A Managers Guide To Informal Complaint Handling
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Book Synopsis Management and Leadership – A Guide for Clinical Professionals by : Sanjay Patole
Download or read book Management and Leadership – A Guide for Clinical Professionals written by Sanjay Patole and published by Springer. This book was released on 2015-01-05 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book will provide anyone with an interest in the clinic with a basic guide on those things that are not taught during medical school or any other pre-clinical trainings. The line-up of authors was carefully assembled to include experts in all respective fields to give this volume the authority it requires to be a relevant text for many.
Book Synopsis Corporate Guide to Effective Complaint Management by : M. Lauren Basham
Download or read book Corporate Guide to Effective Complaint Management written by M. Lauren Basham and published by . This book was released on 1994 with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Manager's Guide to Excellence in Public Relations and Communication Management by : David M. Dozier
Download or read book Manager's Guide to Excellence in Public Relations and Communication Management written by David M. Dozier and published by Routledge. This book was released on 2013-10-18 with total page 271 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book reports findings of a three-nation study of public relations and communication management sponsored by the International Association of Business Communicators (IABC) Research Foundation. The Excellence Study provides communication managers and public relations practitioners with information critical to their own professional growth, and supplies organizations with tools that help them communicate more effectively and build beneficial relations with key publics. Communication excellence is a powerful idea of sweeping scope that applies to all organizations -- large or small -- that need to communicate effectively with publics on whom the organization's survival and growth depend. The essential elements of excellent communication are the same for corporations, not-for-profit organizations, government agencies, and professional/trade associations. And they are applicable on a global basis. The study identifies three spheres of communication excellence. These spheres consider the overall function and role of communication in organizations, and define the organization of this book. They are: * the core or inner sphere of communication excellence -- the knowledge base of the communication department, * the shared expectations of top communicators and senior managers about the function and role of communication, and * the organization's culture -- the larger context that either nurtures or impedes communication excellence. This text also examines communication excellence as demonstrated in specific programs developed for specific publics.
Book Synopsis The Complete Idiot's Guide to Human Resource Management by : Arthur R. Pell
Download or read book The Complete Idiot's Guide to Human Resource Management written by Arthur R. Pell and published by Penguin. This book was released on 2001 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: You’re no idiot, of course. You know that your employees are essential to your company’s success. But when it comes to training, motivating, hiring, and firing them, you feel like a few of the many hats you wear don’t fit as well as they should. Don’t outsource your HR function just yet! The Complete Idiot’s Guide® to Human Resource Management will simplify everything you need to know about the people business. In this Complete Idiot’s Guide®, you learn: --How to locate, hire, and retain the most qualified people for positions. --What you need to know about the law and regulations to avoid costly legal battles. --How to organize and administer an effective compensation and benefits plan. --Training tools and techniques to boost employee motivation and performance.
Book Synopsis The Federal Labor-management and Employee Relations Consultant by :
Download or read book The Federal Labor-management and Employee Relations Consultant written by and published by . This book was released on 1994 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis A Practical Guide to University and College Management by : Steve Denton
Download or read book A Practical Guide to University and College Management written by Steve Denton and published by Routledge. This book was released on 2009-09-11 with total page 608 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written for Higher Education managers and administrators, A Practical Guide to University and College Management is a highly accessible text that offers practical guidance on how to manage the day-to-day life of universities. The authors take a proactive approach and offer a range of good practice examples and solutions, designed to resolve the dilemmas that arise in today’s rapidly changing higher education environment. Drawing on a wealth of management experience, this edited collection pulls together advice and practical guidance from expert managers working in the field of Higher Education. Each chapter is underpinned by theoretical perspectives to support invaluable pragmatic hints, mini-case studies, practical examples, and sample guidelines. The book covers four main areas: Selecting and inducting students: This section outlines the essential process for targeting, attracting, recruiting and inducting students Managing throughout the university year: Advice on the student experience, from the admissions process right up to graduation Assuring the quality of the student learning experience: How to manage course administration, student learning through assessment, student complaints and issues of quality assurance Maximising staff and student engagement: This section looks at how to maximise commitment and involvement by both staff and students, and includes approaches and examples of engagement implementation at other universities A Practical Guide to College and University Management will be of interest to Higher Education managers, administrators, and anyone looking for a pragmatic "how to" navigational guide that informs the working life of a university, from attracting students through to graduation. It offers managers and administrators essential training and support required to promote highly successful and efficient Higher Education Institutions, and is essential reading for anyone who works in university administration or aspires to do so. Sally Brown is Pro-Vice-Chancellor for Assessment, Learning and Teaching at Leeds Metropolitan University. She has published widely on innovations in teaching, learning and particularly assessment. Steve Denton is Pro-Vice-Chancellor and Registrar and Secretary at Leeds Metropolitan University bringing together University-wide student administrative and support services, including governance and legal matters, the academic registry, planning, student services, communication and marketing and widening access and participation.
Book Synopsis MRL Bulletin by : Detroit (Mich.). Public Library. Municipal Reference Library
Download or read book MRL Bulletin written by Detroit (Mich.). Public Library. Municipal Reference Library and published by . This book was released on 1992 with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis OSHA Compliance Management by : Elsie Tai
Download or read book OSHA Compliance Management written by Elsie Tai and published by CRC Press. This book was released on 2000-12-21 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed specifically for the needs, preferences, and styles distinct to long-term care this OSHA Compliance Management: A Guide for Long-Term Health Care Facilities serves as an excellent working reference. It focuses on priorities and provides you with the background and tools vital to achieving OSHA compliance and inspection preparedness. In this user-friendly, practical, hands-on manual you get: Inspection preparedness briefing materials that provide you with last minute advice and activities Real-life scenarios offering hands-on, practical advice and directions to minimize liability Comprehensive policies with built in flexibility for designing mandatory practices to best fit your organization's needs Summary discussions give you a quick, concise overview of all the issues covered including historical significance, current developments, and cautionary notes Long-term care documentation, recordkeeping, and management tools for streamlining activities and maximizing necessary expended efforts Step-by-step instructions for conducting and documenting specific types of assessments and information necessary for strategic decision and policy making Flow charts, tables, and other materials containing long term care specific statistics and decision tree processes Streamline your organization's processes, save time and money, avoid liability, and improve safety management and performance. OSHA Compliance Management: A Guide for Long-Term Health Care Facilities gives you a headstart in achieving OSHA compliance and being prepared for OSHA inspections.
Book Synopsis A Manager's Guide to Employment Law by : Dana M. Muir
Download or read book A Manager's Guide to Employment Law written by Dana M. Muir and published by John Wiley & Sons. This book was released on 2003-06-03 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managers at all levels are constantly challenged to do more with fewer employees, to motivate diverse groups of people, and to face up to tough people problems in their workforces. An important key to managers' success is accomplishing these goals while protecting themselves and their companies from legal liability. Yet some in management tend to blame legal requirements for hindering progress toward solving problems. U.S. law, however, provides managers with broad discretion in many employment situations and in most cases helps ensure that managers perform their essential functions in a way that is fundamentally fair while still supporting company goals. A Manager's Guide to Employment Law will help managers make day-to-day decisions on how best to manage their employees and handle issues of legal liability. Expert author Dana Muir identifies the subtle and unnecessary mistakes managers make that cause legal headaches and shows how becoming familiar with basic principles of employment law will enable them to develop an internal compass to help make the right decisions. Each chapter focuses on legal concepts of broad application in today's workplace, providing real examples of problems managers face and offering strategies for addressing those problems.
Book Synopsis Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior by :
Download or read book Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior written by and published by . This book was released on 1993 with total page 816 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Manager's Guide to Competitive Marketing Strategies, Second Edition by : Norton Paley
Download or read book The Manager's Guide to Competitive Marketing Strategies, Second Edition written by Norton Paley and published by Taylor & Francis. This book was released on 2021-05-13 with total page 446 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ability to think strategically is permeating every level of successful organizations - particularly among senior executives and line managers responsible for maintaining a competitive advantage for their products and services. Above all, Manager's Guide to Creative Marketing Strategies is a pragmatic examination of a 21st century manager. The second edition of this popular book will update you on the latest techniques for developing competitive strategies. It examines how to apply strategies and tactics in a confusing global mixture of hostile competitors, breakthrough technologies, emerging markets, fickle customer behavior, and diverse cultures. You will gain practical information about what strategy is, how competitive intelligence contributes to successful strategies - and how to put it all together. The book is an all-in-one resource for analyzing, planning, and developing competitive strategies, a workbook with checklists and forms, and a reference with numerous case histories.
Book Synopsis Practical Guide to Environmental Management by : Frank Friedman
Download or read book Practical Guide to Environmental Management written by Frank Friedman and published by Environmental Law Institute. This book was released on 2003 with total page 594 pages. Available in PDF, EPUB and Kindle. Book excerpt: Aimed at environmental and business professionals, this text explains how to create and maintain an effective corporate environmental management program. Corporate environmental lawyer Friedman begins with an overview of the history of environmental law. Other topics include, for example, reducing w
Book Synopsis Labor Relations for Supervisors and Managers by :
Download or read book Labor Relations for Supervisors and Managers written by and published by . This book was released on 1983 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book IPMA News written by and published by . This book was released on 1996 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Manager's Guide to Discipline by : Kate Goschen
Download or read book The Manager's Guide to Discipline written by Kate Goschen and published by Gower Publishing, Ltd.. This book was released on 2012-09-28 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: For most managers, let alone the employees involved, the disciplinary process can be painful and embarrassing. Poor performance tends to be confused with misconduct and consequently carries the stigma of punishment; this despite the fact that most company policies and indeed the ACAS Code (correctly) put emphasis on improving behaviour or performance, rather than punishment. Derek Eccleston's concise guide provides a clear picture of the purpose and the process of the disciplinary procedure. This toolkit approach contains invaluable information and includes clear checklists and sample letters to help guide managers and supervisors through the minefield of employment rights, explaining what to do and how to do it. Written in a no nonsense way, The Manager's Guide to Discipline is free of legal jargon and focuses on the practical issues throughout. It will help to protect the organisation, whilst ensuring matters are dealt with, not left or brushed under the carpet because of a lack of management confidence. This essential reference will encourage managers to approach performance and disciplinary problems proactively and with more confidence and will significantly reduce the risk of getting it wrong.
Book Synopsis Public Employee Relations Library by :
Download or read book Public Employee Relations Library written by and published by . This book was released on 1990 with total page 446 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Federal Information Sources & Systems by :
Download or read book Federal Information Sources & Systems written by and published by . This book was released on with total page 1068 pages. Available in PDF, EPUB and Kindle. Book excerpt:
