A Complaint Is A Gift Workbook

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A Complaint Is a Gift Workbook

Author : Janelle Barlow
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523002980
Total Pages : 257 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis A Complaint Is a Gift Workbook by : Janelle Barlow

Download or read book A Complaint Is a Gift Workbook written by Janelle Barlow and published by Berrett-Koehler Publishers. This book was released on 2022-11-08 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward. A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback-not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty. Built to be interactive and immersive, the workbook teaches a set of practices, approaches, and tools that anyone can use to navigate fraught customer-facing interactions. It allows readers to practice Janelle Barlow's updated, more efficient three-step formula and enables employees to handle complaints with increased emotional resilience rather than taking them as personal attacks. A Complaint Is a Gift Workbook is packed with the necessary tools to view and treat complaints as a source of innovative ideas that can transform your business.

A Complaint is a Gift

Author : Janelle Barlow
Publisher : Berrett-Koehler Publishers
ISBN 13 : 9781881052814
Total Pages : 236 pages
Book Rating : 4.0/5 (528 download)

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Book Synopsis A Complaint is a Gift by : Janelle Barlow

Download or read book A Complaint is a Gift written by Janelle Barlow and published by Berrett-Koehler Publishers. This book was released on 1996 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose--meeting customer needs. They are a feedback mechanism that can help organizations rapidly and inexpensively shift products, service, style, and market focus. Businesses that don't value their customers' complaints suffer from costly, negative word-of-mouth advertising. Presenting dozens of real-life striking examples of poor--and excellent-- complaint handling, Barlow and Moller show that companies must view complaints as gifts if they are to have loyal customers.

A Complaint Is a Gift

Author : Janelle Barlow
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1609944437
Total Pages : 370 pages
Book Rating : 4.6/5 (99 download)

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Book Synopsis A Complaint Is a Gift by : Janelle Barlow

Download or read book A Complaint Is a Gift written by Janelle Barlow and published by Berrett-Koehler Publishers. This book was released on 2008-08-18 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: A customer complaint is the most valuable source of feedback you can receive to improve your business. This new and improved second edition guides you through responding to complaints, taking advantage of when complaints become personal, and how you, too, can complain constructively and effectively. The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback—in fact, they're your best bargain in market research. Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose: meeting customer needs. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints create a moment of truth when a customer who is deciding whether to return can be made even more loyal. Using numerous real-life examples, authors Janelle Barlow and Claus Møller show precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers–even when you have to say no. The second edition features two brand-new chapters on receiving and responding to complaints online; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the text has been heavily revised, with a wealth of new examples, tools, and strategies.

Emotional Value

Author : Janelle Barlow
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1609943414
Total Pages : 305 pages
Book Rating : 4.6/5 (99 download)

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Book Synopsis Emotional Value by : Janelle Barlow

Download or read book Emotional Value written by Janelle Barlow and published by Berrett-Koehler Publishers. This book was released on 2000-04-01 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences. Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.

Model Rules of Professional Conduct

Author : American Bar Association. House of Delegates
Publisher : American Bar Association
ISBN 13 : 9781590318737
Total Pages : 216 pages
Book Rating : 4.3/5 (187 download)

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Book Synopsis Model Rules of Professional Conduct by : American Bar Association. House of Delegates

Download or read book Model Rules of Professional Conduct written by American Bar Association. House of Delegates and published by American Bar Association. This book was released on 2007 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.

A Complaint Is a Gift, 3rd Edition

Author : Janelle Barlow
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523002948
Total Pages : 225 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis A Complaint Is a Gift, 3rd Edition by : Janelle Barlow

Download or read book A Complaint Is a Gift, 3rd Edition written by Janelle Barlow and published by Berrett-Koehler Publishers. This book was released on 2022-11-08 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19. The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback-not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty. This new edition condenses the tried and true eight-step formula into a tighter, more efficient three-step formula. From her work with clients, the author has updated industry-specific complaint examples and added in new concepts, such as a process that enables employees to handle complaints with increased emotional resilience-something that is sorely needed since dealing with increasingly difficult customers is a common occurrence in the wake of the COVID-19 pandemic. Handling complaints doesn't have to be a negative, soul-crushing experience. Janelle Barlow gives the right tools to treat each of them as a source of innovative ideas that can transform your business.

Complaint!

Author : Sara Ahmed
Publisher : Duke University Press
ISBN 13 : 1478022337
Total Pages : 225 pages
Book Rating : 4.4/5 (78 download)

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Book Synopsis Complaint! by : Sara Ahmed

Download or read book Complaint! written by Sara Ahmed and published by Duke University Press. This book was released on 2021-08-09 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Complaint! Sara Ahmed examines what we can learn about power from those who complain about abuses of power. Drawing on oral and written testimonies from academics and students who have made complaints about harassment, bullying, and unequal working conditions at universities, Ahmed explores the gap between what is supposed to happen when complaints are made and what actually happens. To make complaints within institutions is to learn how they work and for whom they work: complaint as feminist pedagogy. Ahmed explores how complaints are made behind closed doors and how doors are often closed on those who complain. To open these doors---to get complaints through, keep them going, or keep them alive---Ahmed emphasizes, requires forming new kinds of collectives. This book offers a systematic analysis of the methods used to stop complaints and a powerful and poetic meditation on what complaints can be used to do. Following a long lineage of Black feminist and feminist of color critiques of the university, Ahmed delivers a timely consideration of how institutional change becomes possible and why it is necessary.

A Complaint Is a Gift

Author : Janelle Barlow
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523002956
Total Pages : 255 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis A Complaint Is a Gift by : Janelle Barlow

Download or read book A Complaint Is a Gift written by Janelle Barlow and published by Berrett-Koehler Publishers. This book was released on 2022-11-08 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19. The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback-not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty. This new edition condenses the tried and true eight-step formula into a tighter, more efficient three-step formula. From her work with clients, the author has updated industry-specific complaint examples and added in new concepts, such as a process that enables employees to handle complaints with increased emotional resilience-something that is sorely needed since dealing with increasingly difficult customers is a common occurrence in the wake of the COVID-19 pandemic. Handling complaints doesn't have to be a negative, soul-crushing experience. Janelle Barlow gives the right tools to treat each of them as a source of innovative ideas that can transform your business.

The Sealwoman's Gift

Author : Sally Magnusson
Publisher : Hachette UK
ISBN 13 : 1473638976
Total Pages : 281 pages
Book Rating : 4.4/5 (736 download)

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Book Synopsis The Sealwoman's Gift by : Sally Magnusson

Download or read book The Sealwoman's Gift written by Sally Magnusson and published by Hachette UK. This book was released on 2018-02-08 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: SHORTLISTED FOR THE HWA DEBUT CROWN | THE BEST FIRST NOVEL AWARD | THE MCKITTERICK PRIZE | THE PAUL TORDAY MEMORIAL PRIZE | THE WAVERTON GOOD READ AWARD | A ZOE BALL ITV BOOK CLUB PICK 'REMARKABLE' Sarah Perry 'EXTRAORDINARILY IMMERSIVE' Guardian 'A REALLY, REALLY GOOD READ' BBC R2 Book Club' 'LYRICAL' Stylist 'POETIC' Daily Mail 1627. In a notorious historical event, pirates raided the coast of Iceland and abducted 400 people into slavery in Algiers. Among them a pastor, his wife, and their children. In her acclaimed debut novel Sally Magnusson imagines what history does not record: the experience of Asta, the pastor's wife, as she faces her losses with the one thing left to her - the stories from home - and forges an ambiguous bond with the man who bought her. Uplifting, moving, and sharply witty, The Sealwoman's Gift speaks across centuries and oceans about loss, love, resilience and redemption. 'Sally Magnusson has taken an amazing true event and created a brilliant first novel. It's an epic journey in every sense: although it's historical, it's incredibly relevant to our world today. We had to pick it' Zoe Ball Book Club 'Richly imagined and energetically told' Sunday Times 'The best sort of historical novel' Scotsman 'Compelling ' Good Housekeeping 'An accomplished and intelligent novel' Yrsa Sigurðardóttir, author of Why Did You Lie? 'Vivid and compelling' Adam Nichols, co-translator of The Travels of Reverend Ólafur Egilsson

Branded Customer Service

Author : Janelle Barlow
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1609943236
Total Pages : 238 pages
Book Rating : 4.6/5 (99 download)

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Book Synopsis Branded Customer Service by : Janelle Barlow

Download or read book Branded Customer Service written by Janelle Barlow and published by Berrett-Koehler Publishers. This book was released on 2006-09-14 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service -- until now. Branded Customer Service is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with organizational representatives. Janelle Barlow and Paul Stewart show how to infuse an entire organization with brand values and create a recognizable style of service that reflects brand promises and brand images.

No Complaints

Author : Cianna P. Stewart
Publisher :
ISBN 13 : 9780999637609
Total Pages : 186 pages
Book Rating : 4.6/5 (376 download)

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Book Synopsis No Complaints by : Cianna P. Stewart

Download or read book No Complaints written by Cianna P. Stewart and published by . This book was released on 2018-01-30 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: About ten years ago, documentary film maker and author Cianna P. Stewart reached a breaking point when she realized that she was complaining all the time. Over the decade that followed she moved from being a powerless passive complainer to actively taking control over her life and getting more out of all aspects of it along the way. For several years, she's been running workshops in "Going NoCo" where she helps people learn the skills needed to successfully change their own pattern of complaining. Nearly every self-development and spiritually-enlightened person says the first step to improving your life and experiencing happiness is to stop complaining and to start taking personal responsibility, but they stop short at the part about how to do it. NO COMPLAINTS: How to Stop Sabotaging Your Own Joy is the go-to workbook for anyone who believes they're too negative and are ready to change but don't know where to start. The book will help you recognize why certain situations are emotionally charged and make decisions about how to handle them. The ultimate goal is to move from feeling stuck to taking action by giving you the tools to engage in difficult conversations and navigate change. "The goal of Going "NoCo" is to move away from unhealthy complaining and toward resolving the issues in your world"! -- Cianna P. Stewart NO COMPLAINTS contains prompts that will guide you through the process of breaking the complaining habit. It follows a well-established system for transforming habits, which Cianna breaks into sections: Awareness, Interruption, Replacement. Key concepts include: The difference between complaining and problem-solving Understanding the emotions and patterns that underlie unconscious and habitual complaints Identifying the challenges that make it hard to keep the NoCo resolution Learning internal and external tools to interrupt the patterns of complaining Going NoCo is a practice, not a one-time magic pill. NO COMPLAINTS emerged out of years of reading, conversations, and trainings, all of which drew on a wide variety of fields. The content has been tested, tweaked, and refined through workshops, provocative questions, and illuminating conversations. With NO COMPLAINTS: How to Stop Sabotaging Your Own Joy you will learn habits that will make you more resilient when difficulties arise. Find out what happens when you Go NoCo today!

A Stranger's Gift

Author : Anna Schmidt
Publisher : Barbour Books
ISBN 13 : 9781616262341
Total Pages : 0 pages
Book Rating : 4.2/5 (623 download)

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Book Synopsis A Stranger's Gift by : Anna Schmidt

Download or read book A Stranger's Gift written by Anna Schmidt and published by Barbour Books. This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sweep into Florida, where a hurricane leaves a self-made man homeless and faithless. Will he accept the help he needs or refuse the kindness of strangers?

Think Like a Monk

Author : Jay Shetty
Publisher : Simon & Schuster
ISBN 13 : 1982134488
Total Pages : 352 pages
Book Rating : 4.9/5 (821 download)

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Book Synopsis Think Like a Monk by : Jay Shetty

Download or read book Think Like a Monk written by Jay Shetty and published by Simon & Schuster. This book was released on 2020-09-08 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Jay Shetty, social media superstar and host of the #1 podcast On Purpose, distills the timeless wisdom he learned as a monk into practical steps anyone can take every day to live a less anxious, more meaningful life. When you think like a monk, you’ll understand: -How to overcome negativity -How to stop overthinking -Why comparison kills love -How to use your fear -Why you can’t find happiness by looking for it -How to learn from everyone you meet -Why you are not your thoughts -How to find your purpose -Why kindness is crucial to success -And much more... Shetty grew up in a family where you could become one of three things—a doctor, a lawyer, or a failure. His family was convinced he had chosen option three: instead of attending his college graduation ceremony, he headed to India to become a monk, to meditate every day for four to eight hours, and devote his life to helping others. After three years, one of his teachers told him that he would have more impact on the world if he left the monk’s path to share his experience and wisdom with others. Heavily in debt, and with no recognizable skills on his résumé, he moved back home in north London with his parents. Shetty reconnected with old school friends—many working for some of the world’s largest corporations—who were experiencing tremendous stress, pressure, and unhappiness, and they invited Shetty to coach them on well-being, purpose, and mindfulness. Since then, Shetty has become one of the world’s most popular influencers. In 2017, he was named in the Forbes magazine 30-under-30 for being a game-changer in the world of media. In 2018, he had the #1 video on Facebook with over 360 million views. His social media following totals over 38 million, he has produced over 400 viral videos which have amassed more than 8 billion views, and his podcast, On Purpose, is consistently ranked the world’s #1 Health and Wellness podcast. In this inspiring, empowering book, Shetty draws on his time as a monk to show us how we can clear the roadblocks to our potential and power. Combining ancient wisdom and his own rich experiences in the ashram, Think Like a Monk reveals how to overcome negative thoughts and habits, and access the calm and purpose that lie within all of us. He transforms abstract lessons into advice and exercises we can all apply to reduce stress, improve relationships, and give the gifts we find in ourselves to the world. Shetty proves that everyone can—and should—think like a monk.

Random Illustrated Facts

Author : Mike Lowery
Publisher : Workman Publishing
ISBN 13 : 0761189955
Total Pages : 209 pages
Book Rating : 4.7/5 (611 download)

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Book Synopsis Random Illustrated Facts by : Mike Lowery

Download or read book Random Illustrated Facts written by Mike Lowery and published by Workman Publishing. This book was released on 2017-10-31 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Trivia meets its match. Did you know that Napoleon was once attacked by rabbits? Or that the Mars Rover sang itself “Happy Birthday”? How about the odd ingredient Civil War soldiers used to make coffee? From Jupiter’s diamond showers to why pirates wore eye patches to the delightful link between dancing goats and the discovery of coffee, this collection of obscure and fascinating facts is brought to you by Mike Lowery, an illustrator and connoisseur of the offbeat. Featuring four gatefolds and hundreds of infographic webs that connect the trivia in dozens of surprising ways, it’s a little book that delivers endless delight.

The Way of the Superior Man

Author : David Deida
Publisher : ReadHowYouWant.com
ISBN 13 : 1427086680
Total Pages : 294 pages
Book Rating : 4.4/5 (27 download)

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Book Synopsis The Way of the Superior Man by : David Deida

Download or read book The Way of the Superior Man written by David Deida and published by ReadHowYouWant.com. This book was released on 2008-09 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: Deida explores the most important issues in men's lives--from career and family to women and intimacy to love and spirituality--to offer a practical guidebook for living a masculine life of integrity, authenticity, and freedom.

I'd Rather Be Reading

Author : Guinevere de la Mare
Publisher : Chronicle Books
ISBN 13 : 1452158592
Total Pages : 98 pages
Book Rating : 4.4/5 (521 download)

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Book Synopsis I'd Rather Be Reading by : Guinevere de la Mare

Download or read book I'd Rather Be Reading written by Guinevere de la Mare and published by Chronicle Books. This book was released on 2017-08-15 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt: A compendium of delightful essays, poems, photos, quotations, and illustrations for book lovers. For anyone who’d rather be reading than doing just about anything else, this ebook is the ultimate must-have. In this visual ode to all things bookish, readers will get lost in page after page of beautiful contemporary art, photography, and illustrations depicting the pleasures of books. Artwork from the likes of Jane Mount, Lisa Congdon, Julia Rothman, and Sophie Blackall is interwoven with text from essayist Maura Kelly, bestselling author Gretchen Rubin, and award-winning author and independent bookstore owner Ann Patchett. Rounded out with poems, quotations, and aphorisms celebrating the joys of reading, this lovingly curated compendium is a love letter to all things literary, and the perfect thing for bookworms everywhere.

The Gift of Everything

Author : Lang Leav
Publisher : Andrews McMeel Publishing
ISBN 13 : 152487616X
Total Pages : 250 pages
Book Rating : 4.5/5 (248 download)

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Book Synopsis The Gift of Everything by : Lang Leav

Download or read book The Gift of Everything written by Lang Leav and published by Andrews McMeel Publishing. This book was released on 2021-11-16 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: International best-selling author Lang Leav presents The Gift of Everything, a stunning hardcover gift book featuring her finest pieces to date, spanning across her world-renowned poetry and prose titles from Love & Misadventure to Love Looks Pretty on You. In addition, this beautifully conceived clothbound anthology includes 35 new poems as well as original and arresting illustrations by the author. Lang’s evocative words of love, loss, and self-empowerment have inspired millions across the globe to seek their own voice through the healing power of poetry. A definite must-have collection for all lovers of poetry and prose. The Gift of Everything will thrill and delight fans of Lang Leav as well as those yet to discover the enchanting world of one the most celebrated poets in modern history.