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Author : Janelle Barlow
Publisher : ReadHowYouWant.com
ISBN 13 : 1442965029
Total Pages : 562 pages
Book Rating : 4.4/5 (429 download)
Download or read book A Complaint Is a Gift written by Janelle Barlow and published by ReadHowYouWant.com. This book was released on 2009-02-20 with total page 562 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Janelle Barlow
Publisher : ReadHowYouWant.com
ISBN 13 : 1442965002
Total Pages : 510 pages
Book Rating : 4.4/5 (429 download)
Download or read book A Complaint Is a Gift written by Janelle Barlow and published by ReadHowYouWant.com. This book was released on 2009-02-20 with total page 510 pages. Available in PDF, EPUB and Kindle. Book excerpt:
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Publisher : ReadHowYouWant.com
ISBN 13 : 1442964995
Total Pages : 410 pages
Book Rating : 4.4/5 (429 download)
Download or read book A Complaint is a Gift (EasyRead Edition) written by and published by ReadHowYouWant.com. This book was released on with total page 410 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Janelle Barlow
Publisher : ReadHowYouWant.com
ISBN 13 : 1442965037
Total Pages : 354 pages
Book Rating : 4.4/5 (429 download)
Download or read book A Complaint Is a Gift written by Janelle Barlow and published by ReadHowYouWant.com. This book was released on 2009-02-20 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt:
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Publisher : ReadHowYouWant.com
ISBN 13 : 1442965045
Total Pages : 490 pages
Book Rating : 4.4/5 (429 download)
Download or read book A Complaint is a Gift (Volume 1 of 2) (EasyRead Super Large 24pt Edition) written by and published by ReadHowYouWant.com. This book was released on with total page 490 pages. Available in PDF, EPUB and Kindle. Book excerpt:
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Publisher : ReadHowYouWant.com
ISBN 13 : 1442965576
Total Pages : 466 pages
Book Rating : 4.4/5 (429 download)
Download or read book A Complaint is a Gift (EasyRead Large Bold Edition) written by and published by ReadHowYouWant.com. This book was released on with total page 466 pages. Available in PDF, EPUB and Kindle. Book excerpt:
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Publisher : ReadHowYouWant.com
ISBN 13 : 1442965428
Total Pages : 346 pages
Book Rating : 4.4/5 (429 download)
Download or read book A Complaint is a Gift (Volume 2 of 2) (EasyRead Super Large 20pt Edition) written by and published by ReadHowYouWant.com. This book was released on with total page 346 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : John Homans
Publisher : Bancroft Press
ISBN 13 : 1890862991
Total Pages : 445 pages
Book Rating : 4.8/5 (98 download)
Download or read book Wilber Winkle Has a Complaint! written by John Homans and published by Bancroft Press. This book was released on 1997-06-25 with total page 445 pages. Available in PDF, EPUB and Kindle. Book excerpt: Is Wilber Winkle a consumer advocate extraordinaire or just a nut with too much time on his hands? Whatever the verdict, this hilarious collection of complaint letters to American corporations and their responses are a laugh-aloud page-turner. Readers everywhere will recognize the beefs that Wilber strives to get to the bottom of: Denny's waitresses disturbing the delicate balance of cream and sugar in their coffee, the disappearance of the almond from the 5th Avenue candy bar, and insulting automotive technicians at Jiffy Lube. After studying Wilber's letter-writing campaigns, readers will learn how to complain the Wilber Winkle Way and translate customer service-ese. An unflinchingly funny look into the world of customer service and one consumer who will not stand for life's little inconveniences.
Author : Jeffrey Eugenides
Publisher : Knopf Canada
ISBN 13 : 030740191X
Total Pages : 263 pages
Book Rating : 4.3/5 (74 download)
Download or read book Fresh Complaint written by Jeffrey Eugenides and published by Knopf Canada. This book was released on 2017-10-03 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: Proudly presenting the widely anticipated new work of fiction from the multi-award winning bestselling author of Middlesex--a #1 major bestseller in Canada--and The Marriage Plot--also an acclaimed national bestseller--and the beloved The Virgin Suicides. Featuring unseen stories from one of the most eclectic, dynamic fiction writers working today, Fresh Complaint brings together works both new and previously published--including the crème de la crème of Eugenides's beloved New Yorker stories, never before collected between two covers. Jeffrey Eugenides's bestselling novels have shown that he is an astute observer of the crises of adolescence, sexual identity, self-discovery, family love and what it means to be an American in our times. The stories in Fresh Complaint continue that tradition. Ranging from the reproductive antics of "Baster" to the wry, moving account of a young traveller's search for enlightenment in "Air Mail" (selected by Annie Proulx for The Best American Short Stories 1997), this collection presents characters in the midst of personal and national crises. We meet a failed poet who, envious of other people's wealth during the real-estate bubble, becomes an embezzler; a clavichordist whose dreams of art collapse under the obligations of marriage and fatherhood; and, in "Bronze," a sexually confused college freshman whose encounter with a stranger on a train leads to a revelation about his past and his future. Narratively compelling, beautifully written and packed with a density of ideas that belie their fluid grace, Fresh Complaint proves Eugenides to be a master of the short form as well as the long. Showcasing stories from as far back as the 1980s and as recently as 2017, Fresh Complaint is the career-spanning collection from the Pulitzer Prize-winning author.
Author : Hanya Yanagihara
Publisher : Vintage
ISBN 13 : 0804172706
Total Pages : 833 pages
Book Rating : 4.8/5 (41 download)
Download or read book A Little Life written by Hanya Yanagihara and published by Vintage. This book was released on 2016-01-26 with total page 833 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW YORK TIMES BESTSELLER • A stunning “portrait of the enduring grace of friendship” (NPR) about the families we are born into, and those that we make for ourselves. A masterful depiction of love in the twenty-first century. NATIONAL BOOK AWARD FINALIST • MAN BOOKER PRIZE FINALIST • WINNER OF THE KIRKUS PRIZE A Little Life follows four college classmates—broke, adrift, and buoyed only by their friendship and ambition—as they move to New York in search of fame and fortune. While their relationships, which are tinged by addiction, success, and pride, deepen over the decades, the men are held together by their devotion to the brilliant, enigmatic Jude, a man scarred by an unspeakable childhood trauma. A hymn to brotherly bonds and a masterful depiction of love in the twenty-first century, Hanya Yanagihara’s stunning novel is about the families we are born into, and those that we make for ourselves. Look for Hanya Yanagihara’s latest bestselling novel, To Paradise.
Author : Will Bowen
Publisher : Harmony
ISBN 13 : 0307590216
Total Pages : 235 pages
Book Rating : 4.3/5 (75 download)
Download or read book Complaint Free Relationships written by Will Bowen and published by Harmony. This book was released on 2009-12-29 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: A revolutionary approach to improving every relationship in your life, Complaint Free Relationships picks up where the internationally successful A Complaint Free World left off, with all-new methods to help you overcome toxic habits and build strong, successful connections with others. The original Complaint-Free movement has exploded into an international phenomenon, with 5.5 million people in more than 80 countries taking the pledge to create a complaint-free life, as well as national media attention. As this movement expands, it is clear that the real focus of achieving true complaint-free living lies in our relationships. People complain to bond with others. It's easy to feel connected by common annoyances. But most complaining is about people, and this leads to negative and unhealthy foundations for our relationships with others--from family, lovers and friends to our more casual connections with people in our daily lives. Complaint-Free Relationships provides insight and helpful tools to see, understand, and engage in our relationships through the lens of complaint-free living. It incorporates new studies about complaining, inspiring and illuminating stories from Will Bowen's experience both as a minister and founder of the Complaint Free movement, and practical exercises at the end of each chapter. By providing the tools you need to escape the trap complaining creates--feeling unfulfilled and inadequate--Complaint-Free Relationships offers new clarity and encourages you to create happy, stimulating and mutually satisfying relationships.
Author : Sarah Cook
Publisher : Kogan Page Publishers
ISBN 13 : 074946531X
Total Pages : 208 pages
Book Rating : 4.7/5 (494 download)
Download or read book Complaint Management Excellence written by Sarah Cook and published by Kogan Page Publishers. This book was released on 2012-05-03 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones. Complaint Management Excellence provides practical advice, tools and techniques for managers to adopt when managing any complaints that come into their organisation. In order to arrive at a culture where complaints are welcomed, the underlying values, processes, structure, strategy and people within an organization all need to be aligned with, and respect, customer needs. Not only does this improve the long-terms prospects for the company itself, but can have a tremendous knock-on effect in terms of boosting employee morale and engagement. With case studies from companies as diverse as John Lewis, Waitrose, DHL, Hilton Hotels, the Starwood group (including Four Seasons and Ritz Carlton hotels) and BT, Complaint Management Excellence explains what customers are really looking for when they make a complaint, how to avoid conflict and how managers can lead culture change to ensure the best experience for all customers and clients.
Author : Henry Sydnor Harrison
Publisher : ReadHowYouWant.com
ISBN 13 :
Total Pages : 546 pages
Book Rating : 4.3/5 ( download)
Download or read book V.V.'s Eyes (Volume 2 of 2) (EasyRead Super Large 18pt Edition) written by Henry Sydnor Harrison and published by ReadHowYouWant.com. This book was released on 1913 with total page 546 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Jen Merrill
Publisher : Ghf Press
ISBN 13 : 9780615648781
Total Pages : 80 pages
Book Rating : 4.6/5 (487 download)
Download or read book If This Is a Gift, Can I Send It Back? written by Jen Merrill and published by Ghf Press. This book was released on 2012 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: When is life like a prize fight, a garden, and a quiz show, all hurtling down the road on an office chair, wrapped in song? When you're living in the land of the gifted and twice exceptional. Jen Merrill, author of the "Laughing at Chaos" blog, brings laughter, tears, and honesty to her latest book by GHF Press, "If This is a Gift, Can I Send it Back?: Surviving in the Land of the Gifted and Twice Exceptional." Join Jen on her journey through discovery, understanding, and acceptance, as she copes with the challenges that only the gifted and twice exceptional can create. So, pull up a chair, pour a glass of wine, and start reading. You'll swear Jen's written about you!
Author : Ari Weinzweig
Publisher : Hyperion
ISBN 13 : 1401305075
Total Pages : 125 pages
Book Rating : 4.4/5 (13 download)
Download or read book Zingerman's Guide to Giving Great Service written by Ari Weinzweig and published by Hyperion. This book was released on 2012-06-26 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt: Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance. Some of Zingerman's time-tested principles: Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service. You'll get more complaints if people believe you care enough to listen to them. And that's a good thing. Employees who are rewarded, respected, and well cared for treat customers the same way.
Author : Janelle Barlow
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1609944437
Total Pages : 370 pages
Book Rating : 4.6/5 (99 download)
Download or read book A Complaint Is a Gift written by Janelle Barlow and published by Berrett-Koehler Publishers. This book was released on 2008-08-18 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: A customer complaint is the most valuable source of feedback you can receive to improve your business. This new and improved second edition guides you through responding to complaints, taking advantage of when complaints become personal, and how you, too, can complain constructively and effectively. The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback—in fact, they're your best bargain in market research. Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose: meeting customer needs. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints create a moment of truth when a customer who is deciding whether to return can be made even more loyal. Using numerous real-life examples, authors Janelle Barlow and Claus Møller show precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers–even when you have to say no. The second edition features two brand-new chapters on receiving and responding to complaints online; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the text has been heavily revised, with a wealth of new examples, tools, and strategies.
Author : Jonah Lehrer
Publisher : Houghton Mifflin Harcourt
ISBN 13 : 0547347480
Total Pages : 357 pages
Book Rating : 4.5/5 (473 download)
Download or read book How We Decide written by Jonah Lehrer and published by Houghton Mifflin Harcourt. This book was released on 2010-01-14 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first book to use the unexpected discoveries of neuroscience to help us make the best decisions Since Plato, philosophers have described the decision-making process as either rational or emotional: we carefully deliberate, or we “blink” and go with our gut. But as scientists break open the mind’s black box with the latest tools of neuroscience, they’re discovering that this is not how the mind works. Our best decisions are a finely tuned blend of both feeling and reason—and the precise mix depends on the situation. When buying a house, for example, it’s best to let our unconscious mull over the many variables. But when we’re picking a stock, intuition often leads us astray. The trick is to determine when to use the different parts of the brain, and to do this, we need to think harder (and smarter) about how we think. Jonah Lehrer arms us with the tools we need, drawing on cutting-edge research as well as the real-world experiences of a wide range of “deciders”—from airplane pilots and hedge fund investors to serial killers and poker players. Lehrer shows how people are taking advantage of the new science to make better television shows, win more football games, and improve military intelligence. His goal is to answer two questions that are of interest to just about anyone, from CEOs to firefighters: How does the human mind make decisions? And how can we make those decisions better?
