5g Everything You Need To Know

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5G. Everything you Need to Know

Author : Claude Kramer
Publisher : MB Cooltura
ISBN 13 : 9877444607
Total Pages : 25 pages
Book Rating : 4.8/5 (774 download)

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Book Synopsis 5G. Everything you Need to Know by : Claude Kramer

Download or read book 5G. Everything you Need to Know written by Claude Kramer and published by MB Cooltura. This book was released on 2020-06-24 with total page 25 pages. Available in PDF, EPUB and Kindle. Book excerpt: 5G is a large scale leap, a new paradigm, a revolution. Everything from the washing machine to baby diapers will be connected to the Internet, and everyone on the planet will have instant access to each other and to everything. Each one of our interactions will remain as an indelible mark. But for this to happen, a new infrastructure with a much denser network is required. 5G uses high-frequency millimeter-waves that allow a huge amount of data to be processed with minimal latency, but since these waves are shorter, and have a shorter reach and many more antennas are needed compared to the previous technology. Even though the COVID-19 pandemic has delayed the process, it is estimated that millions of new 5G base stations on Earth and over 200.000 new space satellites will connect with 200 billion objects that will be part of the Internet of Things in the beginning. According to 5G International Appeal: "No person, no animal, no insect and no plant on Earth will be able to avoid exposure, 24 hours a day, 365 days a year, to new levels of radiofrequency radiation ". If this is detrimental to health? Now you can draw your own conclusions.

Fundamentals of 5G Communications: Connectivity for Enhanced Mobile Broadband and Beyond

Author : Wanshi Chen
Publisher : McGraw Hill Professional
ISBN 13 : 1260460002
Total Pages : 624 pages
Book Rating : 4.2/5 (64 download)

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Book Synopsis Fundamentals of 5G Communications: Connectivity for Enhanced Mobile Broadband and Beyond by : Wanshi Chen

Download or read book Fundamentals of 5G Communications: Connectivity for Enhanced Mobile Broadband and Beyond written by Wanshi Chen and published by McGraw Hill Professional. This book was released on 2021-07-23 with total page 624 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explore the foundations and applications of 5G technology This comprehensive guide contains practical information from telecommunications experts working at the forefront of 5G innovation. The authors discuss the foundations of 5G technology―not just the new standards, but the reasons and stories behind them. Fundamentals of 5G Communications features coverage of all major vertical domains with a focus on practical, commercial applications. This book serves both as an essential reference for telecom professionals and as a textbook for students learning about 5G. Coverage includes: 5G versus 4G: What’s new? Deployment scenarios and architecture options The evolution of 5G architecture Numerology and slot structure Initial access and mobility Downlink control and data operation Uplink control and data operation Coexistence of 4G and 5G 5G in unlicensed and shared spectra Vertical expansion: URLLC, MTC, V2X Vertical expansion: broadcast and multicast Typical 5G commercial deployments A look toward the future of 5G

Understanding 5G

Author : VIAVI Solutions
Publisher :
ISBN 13 : 9781949642216
Total Pages : 290 pages
Book Rating : 4.6/5 (422 download)

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Book Synopsis Understanding 5G by : VIAVI Solutions

Download or read book Understanding 5G written by VIAVI Solutions and published by . This book was released on 2019-06 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Technology vendors, network equipment and device manufacturers, and service providers have begun offering 5G products and services. Yet 5G technical standards are still to be finalized, with ratification expected in 2020. To help industry executives understand the path to implementation and adoption, a panel of experts has produced this indispensable reference, breaking this complex technology into distinct categories containing the critical details necessary for multiple audiences. This book explores the new 5G revolutionary architecture and describes how each segment of the 5G network is redesigned to provide the promised characteristics and the new use cases and applications that define the sixth technological evolution era.Content includes:¿The 5G Evolution Story: It's All About the Architecture¿5G New Radio¿5G Radio Access Transport Networks¿5G Core¿5G Edge Computing¿Strategic Importance of Network Virtualization¿Cellular Internet of Things (CIoT)¿5G Automation and OptimizationThe authors draw upon their experiences in the development and deployment of all previous generations of wireless technology, as well as their collaborations with every major network equipment manufacturer and service provider worldwide. They are recognized contributors to all of the principal industry working groups including 3GPP, 5GAA, ETSI, IEEE, and ITU among many others.

5G Core Networks

Author : Stefan Rommer
Publisher : Academic Press
ISBN 13 : 008103010X
Total Pages : 502 pages
Book Rating : 4.0/5 (81 download)

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Book Synopsis 5G Core Networks by : Stefan Rommer

Download or read book 5G Core Networks written by Stefan Rommer and published by Academic Press. This book was released on 2019-11-14 with total page 502 pages. Available in PDF, EPUB and Kindle. Book excerpt: 5G Core Networks: Powering Digitalization provides an overview of the 5G Core network architecture, as well as giving descriptions of cloud technologies and the key concepts in the 3GPP rel-15/16 specifications. Written by the authors who are heavily involved in development of the 5G standards and who wrote the successful book on EPC and 4G Packet Networks, this book provides an authoritative reference on the technologies and standards of the 3GPP 5G Core network. Content includes: An overview of the 5G Core Architecture The Stand-Alone and Non-Stand-Alone Architectures Detailed presentation of 5G Core key concepts An overview of 5G Radio and Cloud technologies Learn The differences between the 5G Core network and previous core network generations How the interworking with previous network standards is defined Why certain functionality has been included and what is beyond the scope of 5G Core How the specifications relate to state-of-the-art web-scale concepts and virtualization technologies Details of the protocol and service descriptions Examples of network deployment options Provides a clear, concise and comprehensive view of 5GS/5GC Written by established experts in the 5GS/5GC standardization process, all of whom have extensive experience and understanding of its goals, history and vision Covers potential service and operator scenarios for each architecture Explains the Service Based Architecture, Network Slicing and support of Edge Computing, describing the benefits they will bring Explains what options and parts of the standards will initially be deployed in real networks, along with their migration paths

From GSM to LTE-Advanced Pro and 5G

Author : Martin Sauter
Publisher : John Wiley & Sons
ISBN 13 : 1119346908
Total Pages : 544 pages
Book Rating : 4.1/5 (193 download)

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Book Synopsis From GSM to LTE-Advanced Pro and 5G by : Martin Sauter

Download or read book From GSM to LTE-Advanced Pro and 5G written by Martin Sauter and published by John Wiley & Sons. This book was released on 2017-08-02 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comparative introduction to major global wireless standards, technologies and their applications From GSM to LTE-Advanced Pro and 5G: An Introduction to Mobile Networks and Mobile Broadband, 3rd Edition provides technical descriptions of the various wireless technologies currently in use. It explains the rationales behind their differing mechanisms and implementations while exploring the advantages and limitations of each technology. This edition has been fully updated and substantially expanded to reflect the significant evolution in mobile network technology occurring over the past several years. The chapter on LTE has been extensively enhanced with new coverage of current implementations of LTE carrier aggregation, mobility management, cell reselection and handover procedures, as well as the latest developments in 5G radio and core networks in 3GPP. It now features additional information on the TD-LTE air interface, IPv6 in mobile networks, Network Function Virtualization (NFV) and Narrowband Internet of Things (NB-IOT). Voice-over-LTE (VoLTE) is now treated extensively in a separate chapter featuring coverage of the VoLTE call establishment process, dedicated bearer setup, header compression, speech codec and bandwidth negotiation, supplementary service configuration and VoLTE emergency calls. In addition, extensive coverage of Voice-over-Wifi and mission critical communication for public safety organizations over LTE has been added. The WLAN chapter now provides coverage of WPA2-Professional with certificates for authentication in large deployments, such as the global Eduroam network and the new WLAN 60 GHz air interface. Bluetooth evolution has been addressed by including a detailed description of Bluetooth Low Energy (BLE) in the chapter devoted to Bluetooth. Describes the different systems based on the standards, their practical implementation and design assumptions, and the performance and capacity of each system in practice is analyzed and explained Questions at the end of each chapter and answers on the accompanying website make this book ideal for self-study or as course material.

5G. Everything you Need to Know

Author : Claude Kramer
Publisher : MB Cooltura
ISBN 13 : 9877444593
Total Pages : 30 pages
Book Rating : 4.8/5 (774 download)

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Book Synopsis 5G. Everything you Need to Know by : Claude Kramer

Download or read book 5G. Everything you Need to Know written by Claude Kramer and published by MB Cooltura. This book was released on 2020-06-24 with total page 30 pages. Available in PDF, EPUB and Kindle. Book excerpt: 5G is a large scale leap, a new paradigm, a revolution. Everything from the washing machine to baby diapers will be connected to the Internet, and everyone on the planet will have instant access to each other and to everything. Each one of our interactions will remain as an indelible mark. But for this to happen, a new infrastructure with a much denser network is required. 5G uses high-frequency millimeter-waves that allow a huge amount of data to be processed with minimal latency, but since these waves are shorter, and have a shorter reach and many more antennas are needed compared to the previous technology. Even though the COVID-19 pandemic has delayed the process, it is estimated that millions of new 5G base stations on Earth and over 200.000 new space satellites will connect with 200 billion objects that will be part of the Internet of Things in the beginning. According to 5G International Appeal: "No person, no animal, no insect and no plant on Earth will be able to avoid exposure, 24 hours a day, 365 days a year, to new levels of radiofrequency radiation ". If this is detrimental to health? Now you can draw your own conclusions.

Death by 5g

Author : Richard Crowell
Publisher :
ISBN 13 :
Total Pages : 122 pages
Book Rating : 4.6/5 (45 download)

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Book Synopsis Death by 5g by : Richard Crowell

Download or read book Death by 5g written by Richard Crowell and published by . This book was released on 2020-05-11 with total page 122 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you want to know the catastrophes of 5G networks and how this technology is effecting the humans and environment? Then keep reading!'Networking' in technology is connecting a computer device to exchange information. Our Internet is just that sort of service, and every day new ideas and better solutions are being created. We can define the Internet as a 'cloud' or repository for files and services which we can access but which are not directly on our computers. Every day, technology advances, demanding more even from our household systems. Let's look to networking's future! 5G reflects the next step in wireless technology. We have 4G right now but our mobile phones need higher bandwidths to broadcast videos and gaming. 5G shall compensate for that by annexing 1 millisecond radio spectrum. This will require the further creation of driverless cars in these arenas. Imagine watching movies in just a matter of seconds! There are mounting concerns about the use of cell phones and the effects of radiation on the human body. We take a look at how this new technology is harmful for our wellbeing as 5G network rollout. 5G, the latest generation of mobile communications, would use higher frequencies and bandwidth, allowing consumers to transmit wireless data faster than older cell phone standards up to 10Gbit per second. The need to increase the frequency of 5G networks will soon see booster antennas mounted on road signs, street lights and even post boxes. All you know owns or uses digital devices such as smartphones, vehicles, computers or smartwatches and not a week goes by when concerns about mobile radiation are not expressed in the mainstream media. Long before the corona virus pandemic, unfounded concerns surrounding 5G can also be traced back to when 5G itself didn't exist. A persistent cause of concern has been electromagnetic radiation from telephone towers and other telecommunications facilities in particular.Humanity has traditionally tried to adapt the planet to human needs, but IoT in combination with 5G allows us the opportunity to fully understand our environmental effects and respond accordingly. We will be getting the proof for the first time to make the best possible decisions. This modern, but untested technology is approaching fast and we can do very little to avoid its widespread implementation. The important concerns to be focused upon in this book 'Death by 5G' are covering the following areas;5G as the future of network technologyThe Global Tug of rope between the world leaders over 5GThe facts and myths covering all the controversies of network technology.Humans getting the best 5G in terms of health concerns.Environmental issue resulting in excessive radiations.The opportunities with 5G to unlock the wonders.Technological advancements are always a big concern for mankind, and to clear the air of uncertainty, this book is the best gateway to get through all the riddles that 5G puts as a road blocks in your way. Click the "Buy Now" button by scrolling up to the top. You are only one click away from cluster of truths regarding 5G tech.

Digital Transformation in Industry

Author : Vikas Kumar
Publisher : Springer Nature
ISBN 13 : 3030946177
Total Pages : 488 pages
Book Rating : 4.0/5 (39 download)

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Book Synopsis Digital Transformation in Industry by : Vikas Kumar

Download or read book Digital Transformation in Industry written by Vikas Kumar and published by Springer Nature. This book was released on 2022-04-21 with total page 488 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a selection of the best papers presented at the annual international scientific conference “Digital Transformation in Industry: Trends, Management, Strategies (DTI2021),” held by the Institute of Economics, Ural Branch of the Russian Academy of Sciences, in Ekaterinburg (Russia) on October 29, 2021. The book focuses on the idea of introduction mechanisms for digitization processes and on highlighting successful digital transformation strategies in all sectors of industry. Key topics include the development of a cyber-physical production system for Industry 4.0; digital design technologies for enhancing the competitiveness of products and companies; digital twin-driven product manufacturing and services; and the effects of the industrial digital transformation on society and the environment. With regard to implementing IT and other technological innovations, lessons learned in developed and developing economies, as well as small and large enterprises, are included. Given its scope, the book offers a valuable asset for researchers and managers of industrial organizations alike.

Management Information Systems

Author : Tomayess Issa
Publisher : SAGE Publications Limited
ISBN 13 : 1529614953
Total Pages : 381 pages
Book Rating : 4.5/5 (296 download)

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Book Synopsis Management Information Systems by : Tomayess Issa

Download or read book Management Information Systems written by Tomayess Issa and published by SAGE Publications Limited. This book was released on 2023-12-06 with total page 381 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook provides a concise introduction to Management Information Systems. It introduces core concepts in an accessible style and adopts a contemporary approach that reflects the opportunities and challenges faced as businesses and technologies continue to evolve. Key features: · Coverage of key issues including sustainability and green IT, ethics and privacy, smart technologies, corporate social responsibility and big data · Definition boxes to consolidate understanding of key terms · Illustrative examples to engage and apply theory in the real-world · Pause for thought boxes to check understanding and encourage reflection · End of chapter case studies to illustrate key topics in practice, encourage critical thinking, application of knowledge and enhance learning · Comprehensive online support including PowerPoints, tutor’s guide and testbank of questions This textbook is suitable for undergraduate and postgraduate students studying introductory Management or Business Information Systems courses with no prior knowledge. Dr Tomayess Issa is a Senior Lecturer at Curtin University, Australia. Dr Theodora Issa is a Senior Lecturer at Curtin University, Australia. Dr Sarita Hardin-Ramanan is Head Faculty of IT at Curtin University, Mauritius. Dr Bilal Abu Salih is a Associate Professor at The University of Jordan, Jordan. Dr Lydia Maketo is a Lecturer at Curtin University, Australia. Dr Rohini Balapumi is a Lecturer at Curtin University, Australia. Dr S. Zaung Nau is a Lecturer at Curtin University, Australia. Dr Raadila Hajee Ahmud-Boodoo is a Teaching Instructor at Curtin University, Australia.

Cyberspace

Author : Evon Abu-Taieh
Publisher : BoD – Books on Demand
ISBN 13 : 1789858577
Total Pages : 186 pages
Book Rating : 4.7/5 (898 download)

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Book Synopsis Cyberspace by : Evon Abu-Taieh

Download or read book Cyberspace written by Evon Abu-Taieh and published by BoD – Books on Demand. This book was released on 2020-06-17 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: Parallel to the physical space in our world, there exists cyberspace. In the physical space, there are human and nature interactions that produce products and services. On the other hand, in cyberspace there are interactions between humans and computer that also produce products and services. Yet, the products and services in cyberspace don’t materialize—they are electronic, they are millions of bits and bytes that are being transferred over cyberspace infrastructure.

Fundamentals of 5G Mobile Networks

Author : Jonathan Rodriguez
Publisher : John Wiley & Sons
ISBN 13 : 1118867521
Total Pages : 333 pages
Book Rating : 4.1/5 (188 download)

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Book Synopsis Fundamentals of 5G Mobile Networks by : Jonathan Rodriguez

Download or read book Fundamentals of 5G Mobile Networks written by Jonathan Rodriguez and published by John Wiley & Sons. This book was released on 2015-06-22 with total page 333 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fundamentals of 5G Mobile Networks provides an overview of the key features of the 5th Generation (5G) mobile networks, discussing the motivation for 5G and the main challenges in developing this new technology. This book provides an insight into the key areas of research that will define this new system technology paving the path towards future research and development. The book is multi-disciplinary in nature, and aims to cover a whole host of intertwined subjects that will predominantly influence the 5G landscape, including the future Internet, cloud computing, small cells and self-organizing networks (SONs), cooperative communications, dynamic spectrum management and cognitive radio, Broadcast-Broadband convergence , 5G security challenge, and green RF. This book aims to be the first of its kind towards painting a holistic perspective on 5G Mobile, allowing 5G stakeholders to capture key technology trends on different layering domains and to identify potential inter-disciplinary design aspects that need to be solved in order to deliver a 5G Mobile system that operates seamlessly.

Promoting Competition in Innovation Through Merger Control in the ICT Sector

Author : Kalpana Tyagi
Publisher : Springer
ISBN 13 : 366258784X
Total Pages : 341 pages
Book Rating : 4.6/5 (625 download)

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Book Synopsis Promoting Competition in Innovation Through Merger Control in the ICT Sector by : Kalpana Tyagi

Download or read book Promoting Competition in Innovation Through Merger Control in the ICT Sector written by Kalpana Tyagi and published by Springer. This book was released on 2019-06-21 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book addresses the question of how competition authorities assess mergers in the Information Communication Technology (ICT) sector so as to promote competition in innovation. A closer look at the question reveals that it is far more complex and difficult to answer for the ICT, telecommunications and multi-sided platform (MSP) economy than for more traditional sectors of the economy. This has led many scholars to re-think and question whether the current merger control framework is suitable for the ICT sector, which is often also referred to as the new economy. The book pursues an interdisciplinary approach combining insights from law, economics and corporate strategy. Further, it has a comparative dimension, as it discusses the practices of the US, the EU and, wherever relevant, of other competition authorities from around the globe. Considering that the research was conducted in the EU, the practices of the European Commission remain a key aspect of the content.Considering its normative dimension, the book concentrates on the substantive aspects of merger control. To facilitate a better understanding of the most important points, the book also offers a brief overview of the procedural aspects of merger control in the EU, the US and the UK, and discusses recent amendments to Austrian and German law regarding the notification threshold. Given its scope, the book offers an invaluable guide for competition law scholars, practitioners in the field, and competition authorities worldwide.

5G Network: Things You Need to Know about Pregnancy and Wireless Radiation

Author : Barbara R. Warne
Publisher :
ISBN 13 : 9781086411089
Total Pages : 53 pages
Book Rating : 4.4/5 (11 download)

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Book Synopsis 5G Network: Things You Need to Know about Pregnancy and Wireless Radiation by : Barbara R. Warne

Download or read book 5G Network: Things You Need to Know about Pregnancy and Wireless Radiation written by Barbara R. Warne and published by . This book was released on 2019-07-30 with total page 53 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have you ever been concerned with the influence of Wireless Radiation to body of your unborn child? There are plenty of materials about that regarding bodies of adults or kids but there were no books about how 5G networks can hurt your unborn child. I wrote this book to help you understand the dangers and properly counter it.Please don't skip this topic and make sure your baby will be healthy and won't hurt by 5G network.

5G Wireless

Author : William Stallings
Publisher : Pearson
ISBN 13 : 013676729X
Total Pages : 899 pages
Book Rating : 4.1/5 (367 download)

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Book Synopsis 5G Wireless by : William Stallings

Download or read book 5G Wireless written by William Stallings and published by Pearson. This book was released on 2021-07-05 with total page 899 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gain a Deep, Practical Understanding of 5G Technology, Applications, Architecture, Standards, and Ecosystem The 5G ultra-high-speed wireless communication standard is a major technological leap forward--substantially increasing speed and capacity, enhancing current use cases, and making many new applications practical. For technical professionals, managers, and students, 5G requires significant new knowledge and expertise. In 5G Wireless: A Comprehensive Introduction, renowned information technology author William Stallings presents a comprehensive and unified explanation of 5G's key applications, technologies, and standards. Like Stallings' other award-winning texts, this guide will help you quickly find the information and gain the mastery to succeed with critical new technology. Stallings first explains how cellular networks have evolved through 4G and now 5G, and surveys 5G's application areas and use cases. Next, he thoroughly introduces the 5G core network, covering SDN, NFV, network slicing, QoS, and edge computing--and provides a detailed coverage of the 5G air interface and radio access network. Throughout, key concepts are illuminated through realistic examples, review questions help you test your understanding, and references support further exploration. Understand the 5G ecosystem, its building blocks, standards, and R&D roadmaps Explore the Enhanced Mobile Broadband (eMBB) use case, where 5G enhances 4G in applications such as smart offices and dense urban communications Learn how Massive Machine Type Communications (mMTC) and Ultra-Reliable and Low-Latency Communications (URLCC) support new applications such as fog, IoT, and cloud Discover how 5G NextGen core (backbone) networks serve and interconnect wireless access networks that connect user devices Master key 5G NR Air Interface and Radio Access Network (RAN) concepts, including millimeter-wave transmission, MIMO antennas, and OFDM multiplexing

Sustaining our Environment for Better Future

Author : Abdelnaser Omran
Publisher : Springer
ISBN 13 : 981137158X
Total Pages : 257 pages
Book Rating : 4.8/5 (113 download)

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Book Synopsis Sustaining our Environment for Better Future by : Abdelnaser Omran

Download or read book Sustaining our Environment for Better Future written by Abdelnaser Omran and published by Springer. This book was released on 2019-08-05 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book covers a variety of topics regarding environmental practices in our day-to-day lives, as well as topics concerning sustainable development as a broader concept embracing ecological, social, and economic aspects to improve the quality of life for people around the world. Starting with the traditional controversy between the neoclassical economy and sustainable economy, which may be overcome by scientific progress due to more intensive scientific studies of the sustainability paradigm, the book proceeds to discuss various problems and challenges regarding environmental protection and sustainable development in different countries and on different continents. This includes analyses of recent, sometimes fatal mining disasters in South and North America, challenges and opportunities for rural development in Africa and Australia, an exploration of the role of women for sustainable development in Palestine, water safety and water security issues in Asia and Australia, the environmental exploitation of popular tourism destinations like Acapulco, and deforestation in Malaysia, suggesting innovative approaches to turn challenges into opportunities to effectively tackle these problems. Other topics addressed involve sustainable energy creation for future generations, a research survey among Romanian students on sustainable consumption behavior, validity testing for a heat transfer model in a greenhouse, and a case study on sustainability risk management practices at Malaysia’s environmentally sensitive companies. The book closes with an examination of highly digitalized Smart Cities as a potentially valuable complement to conventional urban and rural lifestyles in connection with achieving the UN Sustainable Development Goals (SDGs).

The 5G Myth

Author : William Webb
Publisher : De-G Press
ISBN 13 : 1547401184
Total Pages : 162 pages
Book Rating : 4.5/5 (474 download)

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Book Synopsis The 5G Myth by : William Webb

Download or read book The 5G Myth written by William Webb and published by De-G Press. This book was released on 2018-12-03 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 5G Myth explains why the vision of 5G, the next generation in mobile telephony, heralded as a huge advance in global connectivity, is flawed and sets out a better vision for a connected future. It explains why insufficient technological advances and inadequate profitability will be problems in the widespread implementation of 5G. The book advocates a focus on consistent connectivity everywhere rather than fast speeds in city centers. William Webb looks back at the transitions through previous generations of mobile telephony and shows what simple extrapolations of trends would predict for 5G. He discusses whether the increases in speed and capacity promised by 5G are needed; if the required technology is available; whether a sound business case can be made for the deployment; and asks why, given this, the industry appears so supportive of 5G. He then puts forth the argument in favor of consistent connectivity of around 10Mbits/s everywhere as a more compelling vision and shows how it can be delivered via a mix of 4G and Wi-Fi. Subscribers to The Economist can access an article featuring this book at https: //www.economist.com/business/2019/08/24/vodafones-search-for-the-g-spot

Artificial Intelligence for Customer Relationship Management

Author : Boris Galitsky
Publisher : Springer Nature
ISBN 13 : 303061641X
Total Pages : 474 pages
Book Rating : 4.0/5 (36 download)

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Book Synopsis Artificial Intelligence for Customer Relationship Management by : Boris Galitsky

Download or read book Artificial Intelligence for Customer Relationship Management written by Boris Galitsky and published by Springer Nature. This book was released on 2020-12-23 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second volume of this research monograph describes a number of applications of Artificial Intelligence in the field of Customer Relationship Management with the focus of solving customer problems. We design a system that tries to understand the customer complaint, his mood, and what can be done to resolve an issue with the product or service. To solve a customer problem efficiently, we maintain a dialogue with the customer so that the problem can be clarified and multiple ways to fix it can be sought. We introduce dialogue management based on discourse analysis: a systematic linguistic way to handle the thought process of the author of the content to be delivered. We analyze user sentiments and personal traits to tailor dialogue management to individual customers. We also design a number of dialogue scenarios for CRM with replies following certain patterns and propose virtual and social dialogues for various modalities of communication with a customer. After we learn to detect fake content, deception and hypocrisy, we examine the domain of customer complaints. We simulate mental states, attitudes and emotions of a complainant and try to predict his behavior. Having suggested graph-based formal representations of complaint scenarios, we machine-learn them to identify the best action the customer support organization can chose to retain the complainant as a customer.