2015 Las Vegas Concierges Reference Guide

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2015 Las Vegas Concierge's Reference Guide

Author : Ted Salmon
Publisher : CreateSpace
ISBN 13 : 9781505348392
Total Pages : 430 pages
Book Rating : 4.3/5 (483 download)

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Book Synopsis 2015 Las Vegas Concierge's Reference Guide by : Ted Salmon

Download or read book 2015 Las Vegas Concierge's Reference Guide written by Ted Salmon and published by CreateSpace. This book was released on 2014-12-02 with total page 430 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 2015 Las Vegas Concierge's Reference guide was put together to help asset you with the Las Vegas Strip area. Las Vegas is a large and growing area for tourist and though it may seem that things are always changing, for the most part, they stay the same. This year however, we have seen two resorts reopen and renamed - SLS and Cromwell along with the Linq being completed. You may have a few stores, restaurants or even shows that may come and go, but most are in it for the long haul. I have gather information from all over the web, from visiting resorts, talking with people and any other ways to gain information that I can and put it together in one easy to use reference guide. The information contained in this book is just for reference only and when you are not sure of something, always double check. With guest having smart phones and access to the internet, they do not want you to spend the time looking things up on line when they can do that themselves. To them you look like you do not know what you are doing. Having all the information at your finger tips is a helpful tool. Looking at a resort and showing them all the stores or restaurants with the resort map is important to guest. Pulling up all the restaurants on the strip that have steak or Italian cuisine can help them plan there night without going from one end to the other. This is very important to guest in order for them to have the perfect vacation. We have many tools at are finger tips and though knowledge is the most important, Vegas is to large to remember it all. We have thousands of restaurants, stores and much more to go around. Whether you are looking for a guest favorite type of food or need to get them on a club list, this reference guide can help you. The guide has been put together in sections to help you find things with an easy turn of the page. The reference guide contains everything from most commonly asked questions to shops, restaurants, clubs, golf courses, wedding information, shows and much more. A central location (Planet Hollywood) was chosen in order to locate items around the strip along with driving directions. This only effects a few of the items with in this reference guide. Though some of the information might have been changed at the time this reference guide was put together, most is still the same. You will find in using it that guest are amazed by how much information is available just for the Las Vegas strip area. But again, this is just a reference guide only.

2014 Las Vegas Concierge Reference Guide

Author : Ted Salmon
Publisher : CreateSpace
ISBN 13 : 9781495482120
Total Pages : 398 pages
Book Rating : 4.4/5 (821 download)

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Book Synopsis 2014 Las Vegas Concierge Reference Guide by : Ted Salmon

Download or read book 2014 Las Vegas Concierge Reference Guide written by Ted Salmon and published by CreateSpace. This book was released on 2014-01-30 with total page 398 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 2014 Las Vegas Concierge's Reference guide was put together to help asset you with the Las Vegas Strip area. Las Vegas is a large and growing area for tourist and though it may seem that things are always changing, for the most part, they stay the same. You may have a few stores, restaurants or even shows that may come and go, but most are in it for the long haul. I have gather information from all over the web, from visiting resorts, talking with people and any other ways to gain information that I can and put it together in one easy to use reference guide. The information contained in this book is just for reference only and when you are not sure of something, always double check. With guest having smart phones and access to the internet, they do not want you to spend the time looking things up on line when they can do that themselves. To them you look like you do not know what you are doing. Having all the information at your finger tips is a helpful tool. Looking at a resort and showing them all the stores or restaurants with the resort map is important to guest. Pulling up all the restaurants on the strip that have steak or Italian cuisine can help them plan there night without going from one end to the other. This is very important to guest in order for them to have the perfect vacation. We have many tools at are finger tips and though knowledge is the most important, Vegas is to large to remember it all. We have thousands of restaurants, stores and much more to go around. Whether you are looking for a guest favorite type of food or need to get them on a club list, this reference guide can help you. The guide has been put together in sections to help you find things with an easy turn of the page. The reference guide contains everything from most commonly asked questions to shops, restaurants, clubs, golf courses, wedding information, shows and much more. A central location (Planet Hollywood) was chosen in order to locate items around the strip along with driving directions. This only effects a few of the items with in this reference guide. Though some of the information might have been changed at the time this reference guide was put together, most is still the same. You will find in using it that guest are amazed by how much information is available just for the Las Vegas strip area. But again, this is just a reference guide only.

You Want WHAT??? Concierge Tales from the Men and Women who Make Las Vegas Dreams Come True

Author : Mariann Mohos
Publisher :
ISBN 13 : 9781310606359
Total Pages : pages
Book Rating : 4.6/5 (63 download)

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Book Synopsis You Want WHAT??? Concierge Tales from the Men and Women who Make Las Vegas Dreams Come True by : Mariann Mohos

Download or read book You Want WHAT??? Concierge Tales from the Men and Women who Make Las Vegas Dreams Come True written by Mariann Mohos and published by . This book was released on 2016 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Ding ...Every time the bell rings at a concierge's desk, you never know the story that will follow... especially in Las Vegas, City of Sin. Will a request be awkward and embarrassing or sweet and lighthearted? A concierge never knows until the... ding."You Want WHAT???" is a lighthearted glimpse into the lives of dozens of Las Vegas concierges. This collection of true stories range from sweet to sad to downright outrageous. Don't worry, we don't name names or get too explicit... what happens in Vegas, stays in Vegas. For the most part, anyway. :)"What stands out about this book and its collection of true stories told in the voice of various Las Vegas concierge is the complete lack of sarcasm. It's humorous and witty without having to resort to putting people down for their lack of knowledge or odd requests. It's that good-natured, upbeat, even professional approach to presenting these stories that make this book so likable." ~ Yiftach"You Want WHAT???" entertainingly showcases Vegas concierges at their finest. In Las Vegas we make dreams come true." ~Oscar Goodman, former Las Vegas MayorThis is the perfect gift for friends and family who love Vegas, or for someone considering vacationing there. Order today and take a journey through the concierge's life on the Strip!

The Outsiders' Guide to Las Vegas

Author : Tim Dressen
Publisher : Otington Press
ISBN 13 : 9780996290609
Total Pages : 258 pages
Book Rating : 4.2/5 (96 download)

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Book Synopsis The Outsiders' Guide to Las Vegas by : Tim Dressen

Download or read book The Outsiders' Guide to Las Vegas written by Tim Dressen and published by Otington Press. This book was released on 2015-07-19 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Along with "what happens here stays here" and "Circus Circus isn't that bad," one of the biggest Las Vegas myths is that so-called insiders are the city's best sources of tips, reviews, and information. Often, however, obsessive Las Vegas visitors offer more trustworthy suggestions and accurate insights about the Las Vegas Strip and Fremont Street. An unapologetic Las Vegas outsider, author Tim Dressen shares advice, hints, and unfiltered opinions gathered as cohost of Five Hundy by Midnight, the Original Las Vegas Podcast, for more than a decade. With the same irreverent spirit as the podcast, The Outsiders' Guide to Las Vegas is packed with useful information, entertaining perspectives, and more than a few off-the-rails rants. This is the Las Vegas guide by an outsider, inspired by outsiders, and for outsiders.

Handbook of Research on Smart Technology Applications in the Tourism Industry

Author : Çeltek, Evrim
Publisher : IGI Global
ISBN 13 : 1799819906
Total Pages : 569 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Handbook of Research on Smart Technology Applications in the Tourism Industry by : Çeltek, Evrim

Download or read book Handbook of Research on Smart Technology Applications in the Tourism Industry written by Çeltek, Evrim and published by IGI Global. This book was released on 2020-01-17 with total page 569 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today’s modernized society, certain technologies have become more applicable within many professional fields and are much easier to implement. This includes the tourism industry, where smart technology has provided a range of new marketing possibilities including more effective sales tactics and delivering a more personalized customer experience. As the scope of business analytics continues to expand, professionals need research on the various applications of smart technology within the field of tourism. The Handbook of Research on Smart Technology Applications in the Tourism Industry is an essential reference source that discusses the use of intelligent systems in tourism as well as their influence on consumer relationships. Featuring research on topics such as digital advertising, wearable technology, and consumer behavior, this book is ideally designed for travel agents, tour developers, restaurateurs, hotel managers, tour directors, airlines, marketers, researchers, managers, hospitality professionals, policymakers, business strategists, researchers, academicians, and students seeking coverage on the use of smart technologies in tourism.

The Water Knife

Author : Paolo Bacigalupi
Publisher : Vintage
ISBN 13 : 080417153X
Total Pages : 386 pages
Book Rating : 4.8/5 (41 download)

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Book Synopsis The Water Knife by : Paolo Bacigalupi

Download or read book The Water Knife written by Paolo Bacigalupi and published by Vintage. This book was released on 2016-04-05 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: NATIONAL BESTSELLER • A "fresh, genre-bending thriller” (Los Angeles Times) set in the near future when water is scarce and a spy, a hardened journalist and a young Texas migrant find themselves pawns in a corrupt game. "Think Chinatown meets Mad Max." NPR, All Things Considered In the near future, the Colorado River has dwindled to a trickle. Detective, assassin, and spy, Angel Velasquez “cuts” water for the Southern Nevada Water Authority, ensuring that its lush arcology developments can bloom in Las Vegas. When rumors of a game-changing water source surface in Phoenix, Angel is sent south, hunting for answers that seem to evaporate as the heat index soars and the landscape becomes more and more oppressive. There, he encounters Lucy Monroe, a hardened journalist with her own agenda, and Maria Villarosa, a young Texas migrant, who dreams of escaping north. As bodies begin to pile up, the three find themselves pawns in a game far bigger and more corrupt than they could have imagined, and when water is more valuable than gold, alliances shift like sand, and the only truth in the desert is that someone will have to bleed if anyone hopes to drink.

My Kitchen Year

Author : Ruth Reichl
Publisher : Random House
ISBN 13 : 0679605223
Total Pages : 572 pages
Book Rating : 4.6/5 (796 download)

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Book Synopsis My Kitchen Year by : Ruth Reichl

Download or read book My Kitchen Year written by Ruth Reichl and published by Random House. This book was released on 2015-09-29 with total page 572 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW YORK TIMES BESTSELLER • The beloved food critic and author of Tender at the Bone explores her path to healing through 136 delectable recipes. “No one writes as warmly and engagingly about the all-important intersection of food, life, love, and loss. This book is a lyrical and deeply intimate journey told through recipes, as only Ruth can do.”—Alice Waters A BEST BOOK OF THE YEAR: Los Angeles Times, NPR, Men’s Journal, BookPage, Booklist, Publishers Weekly In the fall of 2009, the food world was rocked when Gourmet magazine was abruptly shuttered by its parent company. No one was more stunned by this unexpected turn of events than its beloved editor in chief, Ruth Reichl, who suddenly faced an uncertain professional future. As she struggled to process what had seemed unthinkable, Reichl turned to the one place that had always provided sanctuary: the kitchen. My Kitchen Year follows the change of seasons—and Reichl’s emotions—as she slowly heals through the simple pleasures of cooking. Each dish Reichl prepares for herself—and for her family and friends—represents a life’s passion for food: a blistering ma po tofu that shakes Reichl out of the blues; a decadent grilled cheese sandwich that accompanies a rare sighting in the woods around her home; a rhubarb sundae that signals the arrival of spring. Part cookbook, part memoir, part paean to the household gods, My Kitchen Yearreveals a refreshingly vulnerable side of the world’s most famous food editor as she shares treasured recipes to be returned to again and again and again.

Las Vegas Then and Now

Author : Su Kim Chung
Publisher : HarperCollins UK
ISBN 13 : 1911670107
Total Pages : 520 pages
Book Rating : 4.9/5 (116 download)

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Book Synopsis Las Vegas Then and Now by : Su Kim Chung

Download or read book Las Vegas Then and Now written by Su Kim Chung and published by HarperCollins UK. This book was released on 2022-11-24 with total page 520 pages. Available in PDF, EPUB and Kindle. Book excerpt: Las Vegas Then and Now pairs vintage shots from 100 years of the city's history with the same view today.

AI Innovations for Travel and Tourism

Author : Correia, Ricardo
Publisher : IGI Global
ISBN 13 :
Total Pages : 285 pages
Book Rating : 4.3/5 (693 download)

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Book Synopsis AI Innovations for Travel and Tourism by : Correia, Ricardo

Download or read book AI Innovations for Travel and Tourism written by Correia, Ricardo and published by IGI Global. This book was released on 2024-06-05 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: The tourism industry faces pressing challenges amidst the integration of artificial intelligence (AI) technologies. It is necessary to address the lack of a comprehensive understanding of AI's impact on the sector, emphasizing its role in reshaping the travel ecosystem, enhancing customer experiences, and optimizing operational efficiency. Ethical considerations surrounding AI implementation in tourism must be thoroughly examined to guide responsible technology use. AI Innovations for Travel and Tourism illuminates how AI revolutionizes travel ecosystems, beginning with an insightful introduction to AI's impact on tourism, laying the groundwork for a nuanced understanding of its transformative potential. Delving into personalized travel planning, the book navigates the reader through the intricacies of AI-enhanced destination recommendations, digging into how these technologies redefine the travel experience. Smart booking systems and travel experiences demonstrate how AI streamlines operations and raises customer satisfaction. This book is ideal for tourism scholars, educators, students, researchers, and industry professionals.

Eco-travel New Mexico

Author : Ashley M. Biggers
Publisher : University of New Mexico Press
ISBN 13 : 0826357040
Total Pages : 148 pages
Book Rating : 4.8/5 (263 download)

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Book Synopsis Eco-travel New Mexico by : Ashley M. Biggers

Download or read book Eco-travel New Mexico written by Ashley M. Biggers and published by University of New Mexico Press. This book was released on 2017 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ashley M. Biggers's guide delves into the heart of this enchanting land--from stunning natural landscapes to vital cultural areas that give New Mexico its distinctive character.

Fans

Author : Larry Olmsted
Publisher : Algonquin Books
ISBN 13 : 1616208465
Total Pages : 321 pages
Book Rating : 4.6/5 (162 download)

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Book Synopsis Fans by : Larry Olmsted

Download or read book Fans written by Larry Olmsted and published by Algonquin Books. This book was released on 2021-03-02 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Olmsted opens a window into a psychologically compelling world of passion and purpose.” —Harvey Araton, author of Our Last Season: A Writer, a Fan, a Friendship Larry Olmsted’s writing and research have been called “eye-opening” (People), “impressive” (Publishers Weekly, starred review), and “enlightening” (Kirkus Reviews). Now, the New York Times and Washington Post bestselling author turns his expertise to a subject that has never been fully explored, delivering a highly entertaining game changer that uses brand-new research to show us why being a sports fan is good for us individually and is a force for positive change in society. Fans is a passionate reminder of how games, teams, and the communities dedicated to them are vital to our lives. Citing fascinating new studies on sports fandom, Larry Olmsted makes the case that the more you identify with a sports team, the better your social, psychological, and physical health is; the more meaningful your relationships are; and the more connected and happier you are. Fans maintain better cognitive processing as their gray matter ages; they have better language skills; and college students who follow sports have higher GPAs, better graduation rates, and higher incomes after graduating. And there’s more: On a societal level, sports help us heal after tragedies, providing community and hope when we need it most. Fans is the perfect gift for anyone who loves sports or anyone who loves someone who loves sports.

Digital Guest Experience

Author : Björn Radde
Publisher : tredition
ISBN 13 : 3732393380
Total Pages : 178 pages
Book Rating : 4.7/5 (323 download)

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Book Synopsis Digital Guest Experience by : Björn Radde

Download or read book Digital Guest Experience written by Björn Radde and published by tredition. This book was released on 2017-04-06 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: The experience of staying at a hotel will continue to radically change in the coming years. The guest is welcomed by robots and bypasses the traditional check-in with their smartphone. Augmented reality and beacons accompany him through the hotel, any missing utensils in room will be produced with a 3D printer. Nanotechnologies and biometric methods will be introduced into the hotel industry, as well as chatbots and holograms. Digital Guest Experience tools are an investment area within the digital value chain that should be reviewed and implemented by the hotel industry. Björn Radde explains how the guest journey has changed and describes the most important digital guest experience instruments for optimizing the hotel's engagement, as well as its impact on guest satisfaction and revenue.

Scripted Journeys

Author : Tom Nuenen
Publisher : Walter de Gruyter GmbH & Co KG
ISBN 13 : 3110700492
Total Pages : 228 pages
Book Rating : 4.1/5 (17 download)

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Book Synopsis Scripted Journeys by : Tom Nuenen

Download or read book Scripted Journeys written by Tom Nuenen and published by Walter de Gruyter GmbH & Co KG. This book was released on 2021-09-07 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ubiquity of computation in daily life has had decisive influence on the imaginative aspects of tourism. Online knowledge of the world is readily available through mapping services, social media, travel blogs, and online reviews. From booking and Googling, to posting and reminiscing: all stages of one’s trip can be guided and augmented by increasingly connective, personalized, and optimized algorithmic systems. In the face of this informational abundance, hypermediated tourism is fixated on access to authenticity. Peer to peer accommodation offers tourists a chance to "live like a local." Professional bloggers instruct not just on where, but on how to travel. Review websites aggregate the feedback of millions into "objective," data-driven authentication of destinations. And virtual technologies take users to places they could not dream of reaching physically. Based on a comparative ethnography of touristic blogs and vlogs, review websites, and video game environments, Scripted Journeys presents a critical analysis of touristic practice in digital ecologies. This hypermediated tourism engages technology as a harbinger of self-possession and waywardness, yet produces its own forms of digital dependence. The resulting "scripted journeys" internalize a tension between authenticity as autonomy and control, and the implicit compliance of making use of technological extensions.

Empty Mansions

Author : Bill Dedman
Publisher : Ballantine Books
ISBN 13 : 0345534522
Total Pages : 498 pages
Book Rating : 4.3/5 (455 download)

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Book Synopsis Empty Mansions by : Bill Dedman

Download or read book Empty Mansions written by Bill Dedman and published by Ballantine Books. This book was released on 2013-09-10 with total page 498 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 NEW YORK TIMES BESTSELLER NAMED ONE OF THE BEST BOOKS OF THE YEAR BY Janet Maslin, The New York Times • St. Louis Post-Dispatch When Pulitzer Prize–winning journalist Bill Dedman noticed in 2009 a grand home for sale, unoccupied for nearly sixty years, he stumbled through a surprising portal into American history. Empty Mansions is a rich mystery of wealth and loss, connecting the Gilded Age opulence of the nineteenth century with a twenty-first-century battle over a $300 million inheritance. At its heart is a reclusive heiress named Huguette Clark, a woman so secretive that, at the time of her death at age 104, no new photograph of her had been seen in decades. Though she owned palatial homes in California, New York, and Connecticut, why had she lived for twenty years in a simple hospital room, despite being in excellent health? Why were her valuables being sold off? Was she in control of her fortune, or controlled by those managing her money? Dedman has collaborated with Huguette Clark’s cousin, Paul Clark Newell, Jr., one of the few relatives to have frequent conversations with her. Dedman and Newell tell a fairy tale in reverse: the bright, talented daughter, born into a family of extreme wealth and privilege, who secrets herself away from the outside world. Huguette was the daughter of self-made copper industrialist W. A. Clark, nearly as rich as Rockefeller in his day, a controversial senator, railroad builder, and founder of Las Vegas. She grew up in the largest house in New York City, a remarkable dwelling with 121 rooms for a family of four. She owned paintings by Degas and Renoir, a world-renowned Stradivarius violin, a vast collection of antique dolls. But wanting more than treasures, she devoted her wealth to buying gifts for friends and strangers alike, to quietly pursuing her own work as an artist, and to guarding the privacy she valued above all else. The Clark family story spans nearly all of American history in three generations, from a log cabin in Pennsylvania to mining camps in the Montana gold rush, from backdoor politics in Washington to a distress call from an elegant Fifth Avenue apartment. The same Huguette who was touched by the terror attacks of 9/11 held a ticket nine decades earlier for a first-class stateroom on the second voyage of the Titanic. Empty Mansions reveals a complex portrait of the mysterious Huguette and her intimate circle. We meet her extravagant father, her publicity-shy mother, her star-crossed sister, her French boyfriend, her nurse who received more than $30 million in gifts, and the relatives fighting to inherit Huguette’s copper fortune. Richly illustrated with more than seventy photographs, Empty Mansions is an enthralling story of an eccentric of the highest order, a last jewel of the Gilded Age who lived life on her own terms. Praise for Empty Mansions “An amazing story of profligate wealth . . . an outsized tale of rags-to-riches prosperity.”—The New York Times “An evocative and rollicking read, part social history, part hothouse mystery, part grand guignol.”—The Daily Beast “Fascinating . . . [a] haunting true-life tale.”—People “One of those incredible stories that you didn’t even know existed. It filled a void.”—Jon Stewart, The Daily Show “Thrilling . . . deliciously scandalous.”—Publishers Weekly (starred review)

The Opposite of Spoiled

Author : Ron Lieber
Publisher : Harper Collins
ISBN 13 : 0062247034
Total Pages : 189 pages
Book Rating : 4.0/5 (622 download)

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Book Synopsis The Opposite of Spoiled by : Ron Lieber

Download or read book The Opposite of Spoiled written by Ron Lieber and published by Harper Collins. This book was released on 2015-02-03 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York Times Bestseller “We all want to raise children with good values—children who are the opposite of spoiled—yet we often neglect to talk to our children about money. . . . From handling the tooth fairy, to tips on allowance, chores, charity, checking accounts, and part-time jobs, this engaging and important book is a must-read for parents.” — Gretchen Rubin, author of The Happiness Project In the spirit of Wendy Mogel’s The Blessing of a Skinned Knee and Po Bronson and Ashley Merryman’s Nurture Shock, New York Times “Your Money” columnist Ron Lieber delivers a taboo-shattering manifesto that explains how talking openly to children about money can help parents raise modest, patient, grounded young adults who are financially wise beyond their years For Ron Lieber, a personal finance columnist and father, good parenting means talking about money with our kids. Children are hyper-aware of money, and they have scores of questions about its nuances. But when parents shy away from the topic, they lose a tremendous opportunity—not just to model the basic financial behaviors that are increasingly important for young adults but also to imprint lessons about what the family truly values. Written in a warm, accessible voice, grounded in real-world experience and stories from families with a range of incomes, The Opposite of Spoiled is both a practical guidebook and a values-based philosophy. The foundation of the book is a detailed blueprint for the best ways to handle the basics: the tooth fairy, allowance, chores, charity, saving, birthdays, holidays, cell phones, checking accounts, clothing, cars, part-time jobs, and college tuition. It identifies a set of traits and virtues that embody the opposite of spoiled, and shares how to embrace the topic of money to help parents raise kids who are more generous and less materialistic. But The Opposite of Spoiled is also a promise to our kids that we will make them better with money than we are. It is for all of the parents who know that honest conversations about money with their curious children can help them become more patient and prudent, but who don’t know how and when to start.

Everything Sad Is Untrue

Author : Daniel Nayeri
Publisher : Chronicle Books
ISBN 13 : 1646140028
Total Pages : 372 pages
Book Rating : 4.6/5 (461 download)

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Book Synopsis Everything Sad Is Untrue by : Daniel Nayeri

Download or read book Everything Sad Is Untrue written by Daniel Nayeri and published by Chronicle Books. This book was released on 2020-08-25 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: A National Indie Bestseller An NPR Best Book of the Year A New York Times Best Book of the Year An Amazon Best Book of the Year A Booklist Editors' Choice A BookPage Best Book of the Year A NECBA Windows & Mirrors Selection A Publishers Weekly Best Book of the Year A Wall Street Journal Best Book of the Year A Today.com Best of the Year PRAISE "A modern masterpiece." —The New York Times Book Review "Supple, sparkling and original." —The Wall Street Journal "Mesmerizing." —TODAY.com "This book could change the world." —BookPage "Like nothing else you've read or ever will read." —Linda Sue Park "It hooks you right from the opening line." —NPR SEVEN STARRED REVIEWS ★ "A modern epic." —Kirkus Reviews, starred review ★ "A rare treasure of a book." —Publishers Weekly, starred review ★ "A story that soars." —The Bulletin, starred review ★ "At once beautiful and painful." —School Library Journal, starred review ★ "Raises the literary bar in children's lit." —Booklist, starred review ★ "Poignant and powerful." —Foreword Reviews, starred review ★ "One of the most extraordinary books of the year." —BookPage, starred review A sprawling, evocative, and groundbreaking autobiographical novel told in the unforgettable and hilarious voice of a young Iranian refugee. It is a powerfully layered novel that poses the questions: Who owns the truth? Who speaks it? Who believes it? "A patchwork story is the shame of the refugee," Nayeri writes early in the novel. In an Oklahoman middle school, Khosrou (whom everyone calls Daniel) stands in front of a skeptical audience of classmates, telling the tales of his family's history, stretching back years, decades, and centuries. At the core is Daniel's story of how they became refugees—starting with his mother's vocal embrace of Christianity in a country that made such a thing a capital offense, and continuing through their midnight flight from the secret police, bribing their way onto a plane-to-anywhere. Anywhere becomes the sad, cement refugee camps of Italy, and then finally asylum in the U.S. Implementing a distinct literary style and challenging western narrative structures, Nayeri deftly weaves through stories of the long and beautiful history of his family in Iran, adding a richness of ancient tales and Persian folklore. Like Scheherazade of One Thousand and One Nights in a hostile classroom, Daniel spins a tale to save his own life: to stake his claim to the truth. EVERYTHING SAD IS UNTRUE (a true story) is a tale of heartbreak and resilience and urges readers to speak their truth and be heard.

The Apple Experience: Secrets to Building Insanely Great Customer Loyalty (ENHANCED EBOOK)

Author : Carmine Gallo
Publisher : McGraw Hill Professional
ISBN 13 : 0071813284
Total Pages : 298 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis The Apple Experience: Secrets to Building Insanely Great Customer Loyalty (ENHANCED EBOOK) by : Carmine Gallo

Download or read book The Apple Experience: Secrets to Building Insanely Great Customer Loyalty (ENHANCED EBOOK) written by Carmine Gallo and published by McGraw Hill Professional. This book was released on 2012-10-19 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for THE APPLE EXPERIENCE "There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and implement the same kind of world-class experience." --Guy Kawasaki, author of Enchantment and former chief evangelist of Apple "Carmine Gallo explains beautifully and simply just what makes the Apple retail experience so successful. No matter what kind of business you are in, there are insanely valuable lessons in this book!" --Garr Reynolds, author of Presentation Zen and The Naked Presenter "At its core, this book is not about Apple. It's about delivering the best experience possible." --Tony Hsieh, New York Times bestselling author of Delivering Happiness and CEO of Zappos.com, Inc. "An exciting resource for any business owner in any country who wants to reimagine the customer experience." --Loic Le Meur, CEO, LeWeb "Why can't other retail experiences be as great as an Apple store's? Not only does Carmine Gallo answer that question brilliantly, but he shows precisely how to make sure your customers never ask it about your business." --Matthew E. May, author of In Pursuit of Elegance and The Laws of Subtraction "Carmine Gallo gets to the magic of Steve Jobs: Touching people's lives. This simple, yet delightful vision should be at the heart of every retail interaction in the world today." --Peter Steinlauf, Chairman, Edmunds.com "This magnificent collection of insights illuminates the way for anyone who wants to create a truly great experience, whether in retail, service, or software. " --Dan Roam, author of The Back of the Napkin and Blah Blah Blah Reinvent your business to deliver Apple-like customer satisfaction and profits In The Apple Experience, internationally bestselling author Carmine Gallo details the principles and practices behind the company's total commitment to the customer and explains how your brand can achieve outstanding results by delivering this same high standard of service. Carmine Gallo interviewed professionals at all levels who have studied Apple, and he spent hundreds of hours observing the selling floor in Apple’s retail space and learning about Apple’s vision and philosophy. Using insights and data from these sources, he breaks down Apple’s customercentric model to provide an action plan with three distinct areas of focus: Inspire Your Internal Customer with training, support, and communications that create a “feedback loop” for improving performance at every level Serve Your External Customer with irresistible brand stories and dedicated salespeople who embody the APPLE five steps of service-- Approach, Probe, Present, Listen, End with a fond farewell Set the Stage by ensuring that no element is overlooked in creating an immersive retail environment where customers can see, touch, and learn about your products With The Apple Experience, you can improve the return on your investment in retail by adding real value to every customer interaction. Better still, any business that deals with people--employees or customers--can adopt the techniques to achieve Apple-like market dominance by enriching lives, building loyalty, and reimagining the customer experience. This enhanced eBook includes seven bonus videos! Each one focuses on a different lesson for Apple-style success and provides great visuals of different Apple stores throughout the country.