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Author :
Publisher :
ISBN 13 :
Total Pages : 564 pages
Book Rating : 4.3/5 (555 download)
Download or read book 2002 Customer Satisfaction Survey Results written by and published by . This book was released on 2003 with total page 564 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 40 pages
Book Rating : 4.:/5 (948 download)
Download or read book Results of the annual busway customer satisfaction survey - 2002 written by and published by . This book was released on 2002 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Teri Fulton
Publisher :
ISBN 13 :
Total Pages : 220 pages
Book Rating : 4.3/5 (555 download)
Download or read book WisDOT Customer Satisfaction Survey Results written by Teri Fulton and published by . This book was released on 2004 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt:
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ISBN 13 :
Total Pages : 134 pages
Book Rating : 4.0/5 ( download)
Download or read book Patent and Trademark Depository Library Program 2002 Customer Satisfaction Survey written by and published by . This book was released on 2003 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt:
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ISBN 13 :
Total Pages : 31 pages
Book Rating : 4.:/5 (742 download)
Download or read book FY 2002 Customer Satisfaction Survey Report written by and published by . This book was released on 2002 with total page 31 pages. Available in PDF, EPUB and Kindle. Book excerpt: In April 2002, the Defense Technical Information Center (DTIC) conducted its annual customer satisfaction survey to help us better understand how to serve our user community. The overall objective of this survey was to receive insight in measuring the effectiveness of DTIC's products and customer services. This report summarizes the results of the FY 2002 Customer Satisfaction Survey (FY 2002 CS Survey). It also compares results from the FY 2001 and FY 1999 Customer Satisfaction Survey findings. In addition, the survey queried customers in six areas: Customer Service Experiences, Global Customer Service Performance, DTIC Products and Services, DTIC Online Services, User Demographics, Communication/Access and Information Requirements. Questions on the survey were geared toward customer service factors: accessibility, accuracy, courtesy, helpfulness, knowledge, professionalism, responsiveness, and speed of service. Other questions targeted aspects of DTIC's products (i.e., customer involvement, quality, access) as well as adequate, useful and prompt information distribution.
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ISBN 13 :
Total Pages : 15 pages
Book Rating : 4.:/5 (14 download)
Download or read book FY 2002 Customer Satisfaction & Top 200 Users Survey Composite Report written by and published by . This book was released on 2002 with total page 15 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Defense Technical Information Center (DTIC) has surveyed its registered customers since 1999. Two surveys are conducted: Customer Satisfaction Survey (CSS). A random sample of all users not included in the Top 200 Survey. Surveys were conducted in FY 1999, FY 2001 and FY 2002. The top 200 Users were defined in terms of the dollar value of billing, number of documents ordered, and downloads from Secure STINET. All 200 users are surveyed. Surveys were conducted in FY 2000, FY 2001 and FY 2002. The DTIC Performance Report to the Defense Information Systems Agency (DISA) contains a report on overall customer satisfaction. This is derived from the Annual Survey Composite Data Report and reflects data from both the Top 200 Users Survey and the Customer Satisfaction Survey.
Author :
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ISBN 13 :
Total Pages : 1278 pages
Book Rating : 4.F/5 ( download)
Download or read book 108-1 Hearings: Departments of Commerce, Justice, and State, The Judiciary, and Related Agencies Appropriations for 2004, Part 4, * written by and published by . This book was released on 2004 with total page 1278 pages. Available in PDF, EPUB and Kindle. Book excerpt:
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ISBN 13 :
Total Pages : 1276 pages
Book Rating : 4.3/5 (243 download)
Download or read book Monthly Catalog of United States Government Publications written by and published by . This book was released on 2001 with total page 1276 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Ingrid Burkett
Publisher :
ISBN 13 : 9780642783196
Total Pages : 33 pages
Book Rating : 4.7/5 (831 download)
Download or read book Consumer Satisfaction Survey 2002 written by Ingrid Burkett and published by . This book was released on 2002 with total page 33 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Bill Self
Publisher : Routledge
ISBN 13 : 1136412433
Total Pages : 159 pages
Book Rating : 4.1/5 (364 download)
Download or read book Customer Satisfaction Measurement for ISO 9000: 2000 written by Bill Self and published by Routledge. This book was released on 2007-08-15 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis. Customer Satisfaction Measurement for ISO 9000 explains in a clear and simple manner how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000. Each step of the customer satisfaction measurement process is explained sequentially and each is linked to appropriate clauses in the ISO 9001:2000 statement.
Author : Lori Thurgood
Publisher :
ISBN 13 :
Total Pages : 124 pages
Book Rating : 4.:/5 (31 download)
Download or read book 1997 Customer Satisfaction Survey Report written by Lori Thurgood and published by . This book was released on 1999 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Nigel Hill
Publisher : Gower Publishing, Ltd.
ISBN 13 : 9780566081941
Total Pages : 312 pages
Book Rating : 4.0/5 (819 download)
Download or read book Handbook of Customer Satisfaction and Loyalty Measurement written by Nigel Hill and published by Gower Publishing, Ltd.. This book was released on 2000 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: An examination of how to use research effectively. It takes the reader step by step through the process of designing and conducting a survey to generate accurate measures of customer satisfaction and loyalty. This new edition includes four new chapters on loyalty measurement.
Author : Steven Butler
Publisher :
ISBN 13 :
Total Pages : 124 pages
Book Rating : 4.3/5 (555 download)
Download or read book WYDOT Statewide Customer Satisfaction Survey, 2004 written by Steven Butler and published by . This book was released on 2004 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Kenneth Merchant
Publisher : Butterworth-Heinemann
ISBN 13 : 0080965946
Total Pages : 82 pages
Book Rating : 4.0/5 (89 download)
Download or read book Strategy Mapping: An Interventionist Examination of a Homebuilder's Performance Measurement and Incentive Systems written by Kenneth Merchant and published by Butterworth-Heinemann. This book was released on 2010-02-28 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: What part does customer and employee satisfaction play in overall business success? Management Accountants developing business models must consider this question, especially if they are taking the popular "balanced scorecard" or "strategy mapping" approaches to performance measurement. When doing so, stating cause-and-effect relationships between measurable factors like satisfaction and profitability is common practice. However, few companies test their own hypotheses. If the links are incorrect, these models can actually guide the firm down a path to failure. Strategy Mapping: An Interventionist Examination of a Homebuilder's Performance Measurement and Incentive Systems reveals the findings of state-of-the-art interventionist research on a major US homebuilder. The core claims of this company's business model were positive effects in the future due to improvements in customer and employee satisfaction. Tests were made on the validity of these claims to discover how much we can rely on these factors to improve performance. This report also examines how effective various measurement alternatives are through analysis of data compiled by different consulting companies. The results reveal that the links between satisfaction and performance is less strong and more complex than the company had assumed: these measures cannot be relied upon to guarantee increased performance. Managers must have a sophisticated understanding of performance measurement systems and to test their strategy maps empirically, rather than relying on their intuitions. This report demonstrates how you can achieve both. State-of-the-art interventionist research: new method in which researchers interact with the subject of the research, monitoring the effects of their input Helps managers protect their businesses from bad business models through sophisticated understanding of likely causes of success Shows managers how to analyse data in balanced scorecards and strategy maps to draw reliable conclusions to make the best decisions for their business
Author : National Research Council
Publisher : National Academies Press
ISBN 13 : 0309166527
Total Pages : 621 pages
Book Rating : 4.3/5 (91 download)
Download or read book The 2000 Census written by National Research Council and published by National Academies Press. This book was released on 2004-03-30 with total page 621 pages. Available in PDF, EPUB and Kindle. Book excerpt: The decennial census was the federal government's largest and most complex peacetime operation. This report of a panel of the National Research Council's Committee on National Statistics comprehensively reviews the conduct of the 2000 census and the quality of the resulting data. The panel's findings cover the planning process for 2000, which was marked by an atmosphere of intense controversy about the proposed role of statistical techniques in the census enumeration and possible adjustment for errors in counting the population. The report addresses the success and problems of major innovations in census operations, the completeness of population coverage in 2000, and the quality of both the basic demographic data collected from all census respondents and the detailed socioeconomic data collected from the census long-form sample (about one-sixth of the population). The panel draws comparisons with the 1990 experience and recommends improvements in the planning process and design for 2010. The 2000 Census: Counting Under Adversity will be an invaluable resource for users of the 2000 data and for policymakers and census planners. It provides a trove of information about the issues that have fueled debate about the census process and about the operations and quality of the nation's twenty-second decennial enumeration.
Author : Becker Professional Education
Publisher : Becker Professional Education Ltd
ISBN 13 : 1785665375
Total Pages : 423 pages
Book Rating : 4.7/5 (856 download)
Download or read book ACCA Approved - Strategic Business Leader (SBL) (for Sept 2018, Dec 2018, Mar 2019 & June 2019 exams) written by Becker Professional Education and published by Becker Professional Education Ltd. This book was released on 2017-10-01 with total page 423 pages. Available in PDF, EPUB and Kindle. Book excerpt: ACCA Approved and valid for Sept 2018, Dec 2018, Mar 2019 and June 2019 exams - Becker's Revision Question Bank has been approved and quality assured by ACCA's examining team and includes: Professional skills practice, Technical practice questions, Six exam style and standard case studies (including ACCA's two specimen exams), Two Mock Exams, Model answers include tutorial notes and professional skills marking guidance.
Author : Hasan Akpolat
Publisher : Taylor & Francis
ISBN 13 : 1351899848
Total Pages : 180 pages
Book Rating : 4.3/5 (518 download)
Download or read book Six Sigma in Transactional and Service Environments written by Hasan Akpolat and published by Taylor & Francis. This book was released on 2017-03-02 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 1987, Motorola developed Six Sigma out of a need for improvement in their pager manufacturing processes. Since then, Six Sigma has been implemented by a number of manufacturing companies, predominantly in the USA. In the late 1990s, however, Six Sigma gained wider and international popularity due to successful implementation at General Electric. Six Sigma has now become one of the integral aspects of manufacturing, as well as non-manufacturing businesses worldwide. In recent years, many books have been published on Six Sigma, mainly on its application in manufacturing and product development. This book, by contrast, focuses specifically on the application of Six Sigma in service and transactional environments. The book comprises two parts. Part One provides the necessary knowledge for understanding the Six Sigma methodology and its underlying concepts. Part Two consists of practical examples of Six Sigma application to transactional and service environments which have been provided in the form of real world case studies written by internationally successful companies, to complement the reader's knowledge of Six Sigma and to increase comprehension of issues surrounding Six Sigma implementations. It has been written for newcomers as well as for experienced practitioners who are interested in improving processes in everyday business operations. The focus is on the implementation of the Six Sigma methodology rather than on the statistical tools and techniques. The aim of this book is to provide the reader with some practical and useful guidelines for Six Sigma deployment and its application to transactional and service processes.
